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Top job
Citizens Advice Hertsmere, Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions
Posted 2 days ago Apply Now
Royal Trinity Hospice, London (Hybrid)
£1 n/a trustee position
Posted 5 days ago
Closing tomorrow
Young Lives vs Cancer, Central London (Hybrid)
£38,892 (outside of London); £40,927 (inside London)
Posted 1 week ago
Islamic Relief UK, Waterloo (Hybrid)
£23,786 + £4000 London Weighting (pro rata) per annum
Posted 2 days ago
Disasters Emergency Committee, London (Hybrid)
£50,000 per year
Lead Philanthropy & Partnerships, driving strategy & income across major donors, trusts, corporates & appeals to boost fundraising impact.
Posted 1 day ago Apply Now
Closing in 2 days
Southall Black Sisters, Greater London (Hybrid)
£55,000 - £60,000 per year
Seeking a dedicated Senior Immigration Solicitor to lead on complex immigration casework and strategic legal interventions.
Posted 4 days ago
We Are In Beta, Remote
£29,000 - £34,000 FTE per year
Help school leaders share how they get the best outcomes for their disadvantaged students at our in person conferences
Posted 1 week ago
The Wildlife Aid Foundation, Leatherhead, Surrey (On-site)
£30,000 per year
Posted 2 weeks ago Apply Now
Closing in 2 days
SOS Children's Villages UK, Remote
£30,750 per year
Help grow donor acquisition and retention, supporting vital programmes for children and young people worldwide
Posted 1 week ago Apply Now
Page 12 of 25
Hertfordshire (On-site)
£28,000 (pro-rata, depending on experience)
Part-time (28 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Location: Citizens Advice Hertsmere, outreach across various locations

Purpose of the Role

To deliver high-quality energy advice and advocacy to individuals and households, particularly those vulnerable or experiencing fuel poverty. The role supports clients in reducing energy costs, improving home comfort, and lowering carbon emissions.

Key Responsibilities

  • Provide tailored energy advice via:
    • Face-to-face appointments and Telephone
    • Community events and workshops
  • Support clients with:
    • Understanding fuel tariffs and energy bills
    • Improving energy efficiency and thermal comfort
    • Accessing grants, rebates, and financial support
    • Resolving issues with energy suppliers
    • maintain accurate case records and report outcomes
    • Meet project targets and comply with funder requirements, Build partnerships with local agencies and stakeholders
    • Contribute to Citizens Advice’s research and campaigns
    • Stay up to date with relevant legislation and policies

Person Specification

Essential:

  • Experience in advice-giving or customer support (e.g., call centre, community outreach or within Citizens Advice)
  • Ability to manage workload independently and meet targets
  • Strong communication and interpersonal skills
  • Commitment to equity, diversity, and inclusion
  • Willingness to undertake NEA Level 3 Energy Awareness training

Desirable:

  • NEA Level 3 or 4 qualifications in energy awareness or decarbonising homes
  • Experience working with vulnerable communities
  • Familiarity with Citizens Advice systems and values

Benefits

  • Generous
  •  office closure days over Christmas
  • Pension contributions
  • Flexible and some hybrid working options considered
  • Free Parking
Posted by
Citizens Advice Hertsmere View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 September 2025
Closing date: 11 October 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Energy, Social / Support Work