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At Harrogate Homeless Project our vision is that nobody in the Harrogate District has to sleep rough. Each year we help hundreds of people experiencing homelessness to get the support they needto build confidence and move towards independent living.
Harrogate Homeless Project is seeking to recruit a Volunteer Coordinator to join the Fundraising and Marketing team.
This is an exciting opportunity to be part of the growth and development of Volunteering within the organisation. Working with the Fundraising and Marketing Manager, the position will look to develop opportunities for increasing income across fundraising and recruiting volunteers for all areas of HHP activities.
The post holder will be responsible for the recruitment, induction and training of all new volunteers to HHP, and providing ongoing support to staff on volunteer processes.
You will have a positive approach to volunteers and have an empathetic and friendly nature. If you enjoy working with volunteers and have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.
Reporting to: Fundraising and Marketing Manager
Hours: 24 hours per week, 9am-5pm
Closing Date: 19th May 2024
The Role
This role will work with HHP’s Management Team to develop opportunities for all areas within the Charity. Regular activities will include, developing recruitment campaigns to promote volunteering with HHP, ensuring all volunteers receive an induction and appropriate training, and identifying specific skills volunteers have developed and matching these to suitable volunteer opportunities to maximise the benefits for HHP and the volunteer.
There will be a particular focus on fundraising within this role, working closely with the Fundraising and Marketing Manager to actively build relationships with local businesses and organisations. Focusing in particular on promoting corporate volunteering and maximizing all support to help identify any potential fundraising opportunities for the Charity.
General responsibilities
Ø Liaise closely with all departmental heads to identify potential volunteer opportunities.
Ø Recruitment of all new volunteers to HHP through a variety of methods.
Ø Overseeing the training and induction to include all external volunteers have a current DBS check.
Ø Record supporter/volunteer details on the database.
Ø Ensure storage of personal information is complaint with current regulations.
Ø Provide a monthly report showing recruitment activities including induction, training and hours of volunteering.
Ø Obtain feedback from volunteers and/or employers on the volunteer experience and use the feedback to improve the volunteer/supporter journey.
Ø Build relationships with local corporate organisations to promote volunteering opportunities and recruit volunteers.
Ø Be responsible for all corporate volunteers through the entire volunteer cycle.
Ø Identify potential fundraising opportunities to be discussed with the Fundraising and Marketing Manager.
Ø Develop, maintain and update as required a ‘Volunteer Presentation’ which can be used to support volunteer recruitment activities in corporate organisations.
Ø Work with external organisations to identify volunteering/development opportunities.
Ø Match specific skills that volunteers have developed to suitable volunteer opportunities.
Ø Attend courses and conferences and seek to gain any necessary qualifications, which are relevant to the work and as, approved by the Fundraising and Marketing Manager.
The tasks and responsibilities listed above are not exhaustive and maybe amended according to the needs of the Charity. The Volunteer Coordinator is expected to work flexibly in responding to external and internal initiatives to support the needs of the Charity.
Person Specification:
Essential Charity Wide:
· DBS Cleared
· Safeguarding training
· Flexible attitude towards working arrangements
· Professional attitude and approach
Essential Job Role Specific:
· Ability to motivate staff and volunteers
· Ability to work across boundaries with an open and positive attitude
· Ability to represent HHP externally
· Ability to engage and build positive working relationships with local business organisations
· Flexible approach in responding to changing work demands
· Ability to communicate at all levels
· Good IT skills
· Professional and approachable personality
· Resilient and able to handle difficult situations
· Coaching skills
· Mentoring skills
Desirable:
· Experience of working with volunteers/or having been a volunteer would be an advantage
· Relevant professional qualification is an advantage
· Experience in working in the third sector is an advantage
· Commercial experience or an understanding of the commercial world would helpful
About Us:
Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.
We offer a generous annual leave entitlement of 33 days (includes 8 public holidays) based on a full-time role at 37.5 hour week, an employer pension contribution of 3%, plus a Health Plan currently provided by Simply Health.
The client requests no contact from agencies or media sales.
Who we are:
The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.
We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.
The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
Who we are looking for:
A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.
Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.
This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required.
This role will also deliver general administration and data processing as required.
To view the job description, please click here.
Where you will be working:
Home based, with occasional travel when required.
How to apply:
- To apply for this role please click the Apply button below
- When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
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Do you have an eye for detail and experience in top quality operational support delivery? Are you interested in the work of charities and community groups? Would you like to be part of a team that is making a tangible difference to lives across Norfolk?
Norfolk Community Foundation is looking to appoint a Finance Assistant to help with the smooth running of the finance of the Foundation, ensuring that the organisation works effectively, efficiently, and safely.
About the role
The Finance Assistant provides support to the Director of Finance and Operations in the work of a fast moving and agile organisation.
Key responsibilities will include:
- Processing of grant payments, purchase invoices and expenses, including confirming authorisation, correct allocation to budget and ensuring adherence to internal controls
- Maintaining cashbook and ensuring the correct allocation of income
- Undertaking monthly bank reconciliations of multiple bank accounts and assisting with other reconciliations and month end duties as required
- Supporting fundraising campaigns as required
- Administration relating to online donations, including reconciling donor reporting between systems
About you
We are looking for someone who has an eye for detail, and excels in being accurate and ensuring tasks are complete and followed up as necessary.
You will be able to assess and interpret data and communicate clearly through excellent written and verbal skills whilst also being able to establish good relationships, and provide quality customer service both internally and externally
Good IT, writing and teamwork skills are a key part of this role, as is the ability to follow policy and procedure. It is a busy role that will have many competing deadlines so the ability to prioritise and multi-task is also key.
Who are the Norfolk Community Foundation?
We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.
To build stronger communities in Norfolk from the ground up.
The client requests no contact from agencies or media sales.
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About us: Community ConneX is a campaigning organisation and a multi-project service provider working across West London, Oxfordshire and Bedfordshire. We support autistic people, people with a disability, and people and families experiencing barriers to live healthier, happier, and inclusive lives. We do this by ensuring their needs, rights and aspirations are met.
Advocacy 1st is a free, independent service provided by advocates who specialise in the Care Act, Mental Capacity Act and the Mental Health Act.
Hours: 35 hours per week
Location: Hybrid based in Oxfordshire
Key duties:
· Provide independent representation of young people’s wishes and views and ensure their voices are heard when key decisions are being made
· Empower children and young people to make effective use of local authority policies or complaints procedures
· Complete advocacy plans and work according to the agreed outcomes
· Take responsibility for individual caseloads, ensuring that visits and case recording is completed
· Contribute to and maintain effective working relationships with relevant stakeholders and professionals
Our ideal candidate:
· Holds a relevant advocacy qualification or intends to work towards this
· Has experience of working with children and young people
· Can travel independently to meet client
· Is aware of legislation such as Care Act 2014, Children and Families Act 2014, Children Act 1989, United Nations Convention on the Rights of the Child (UNCRC)
· Is experienced in delivering direct work to children, young people and vulnerable adults in a relevant setting.
· Can communicate effectively
In return we offer a range of benefits including:
· Pension contribution up to 5%
· Death in service insurance
· Employee assistance programme
· Bluelight Card
· Cycle to work scheme
· 23 days of annual leave + bank holidays (increases after 2 years of service)
· Gym membership
· Healthcash plan
· Professional development
We are committed to safeguarding and equal opportunities, and we guarantee an interview to all applicants with disabilities who meet the minimum criteria for the post.
We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.
The client requests no contact from agencies or media sales.
Corporate Partnership Officer
Location: Hems Way, Lincoln, LN4 2GW. We currently operate a Hybrid Working system of a minimum of 3 days in the office and 2 days at home.
Salary: £24,000 - £30,000 per annum, depending on experience
Hours: 37.5 per week
Type: Permanent
Reporting to: Corporate Partnership Manager
The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency.
About the Role
We are seeking an experienced individual to support the Corporate Partnerships Manager in ensuring the maximum potential income is generated from the corporate sector by reviewing, implementing, and maintaining a Corporate strategy.
The successful candidate will use the Donorflex CRM System to ensure a smooth supporter journey, will capitalise on existing supporters and work with the wider income generation team to identify new opportunities for corporate support and strategic business partnerships.
This is a brand new role and a great opportunity to join our team. Full details of this opportunity are available on our website.
Our Benefits
We offer our employees 25 days per annum annual leave, in addition to bank holidays (pro rata for part time staff) which increases by 1 additional day per completed year of service. We also offer an extra day off on your birthday. Following completion of a 6-month probationary period, we offer access to a Health & Wellbeing Care Plan, plus an Occupational Sick Pay Scheme. We also provide a life insurance at 3 times your annual salary. Our current pension scheme typically includes 6% employer contributions, with 4% employee contribution.
Closing date: Monday 27th May 2024
Interview dates: 5th or 6th June 2024
Please note: We reserve the right to close this vacancy early if sufficient applications are received.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation.
No agencies please.
Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.
About the role
Fareham and Gosport Wellbeing service is looking to recruit a PCN Wellbeing Advisor, to be based in PCN surgeries in the Fareham and Gosport Localities.
In this role you will hold a caseload of patients offering assessments & 1-1 sessions to help manage mental health Wellbeing. You will attend meetings to enable patients to get the best service for them and will support people to access groups and activities within our wellbeing centre and the community. You will use your skills and experience to work directly with people with mental health issues one-to-one settings, include telephone, face-to-face and online engagement; this may on occasion include group facilitation.
30 hours per week (to include some evenings and weekends).
About you
You will need to have a good understanding of a mental health issue, as well as experience of working with people with mental health needs, excellent communication skills and a strong understanding of the key difficulties and challenges faced by people on their recovery journey. You will need good IT skills and be able to navigate different IT systems.
About us
We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.
We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.
Benefits
Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:
- Flexible working to promote a healthy work/life balance
- 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
- Pension plan
- Employee Assistance Programme
- Season ticket and cycle-to-work scheme
If you’re ready to join the fight for mental health, visit our website to find out more and apply.
Closing date: 16th May 2024
Posts may be subject to a relevant DBS check.
Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.
Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fundraising and Partnerships Officer (1 FTE)
Location: Tremough Innovation Centre, Penryn Campus, Cornwall
Salary: £23,500 to £26,000
Reporting to: Fundraising and Marketing Manager
Starting date: as soon as possible
Who is Borneo Nature Foundation?
We are a conservation NGO that believes everything is connected. This is why we research, protect, restore and inspire at every level. We do this to ensure the crucial, beautiful and globally significant life in Indonesian Borneo continues to thrive in face of threats. Whether it’s understanding wildlife, replanting rainforest, fighting fires or supporting community-led initiatives, we know that care counts and action matters. If you know too, please read on!
We’re on the lookout for a Fundraising and Partnership Officer to join our team, someone that can nurture relationships with our existing partners and develop new collaborations, someone who can increase our reach, and importantly, secure funding to do good.
Job Description
Whilst we imagine this job to be split roughly 50:50 between partnership management and fundraising, the truth is that we’re a small team and we all pitch in beyond our job descriptions. Everyone here has good ideas, insight and can offer support in all aspects of our work in some way or another.
Partnerships management:
1. NURTURE RELATIONSHIPS WITH OUR PARTNERS: Manage and foster excellent relationships with our long-term partners supporting our conservation work in Indonesian Borneo, including NGOs, zoos, corporates and other organisations; extend thanks and provide resources and advice to support them with their activities.
2. SHOUT ABOUT CLIMATE CONSERVATION: Report progress on our conservation work in Indonesian Borneo to long-term partners by drafting high-quality reports in close collaboration and support to our Grants Officer.
Fundraising:
3. SECURE FUNDING TO DO GOOD: Support the development and expansion of BNF International’s fundraising activities by identifying and securing new opportunities and
partnerships, participating in the BNF Global Outreach Team working groups and supporting the Marketing and Fundraising Manager.
4.FUNDRAISE FOR OUR 1 MILLION TREES CAMPAIGN: develop opportunities for the BNF 1 Million Trees Campaign and further reforestation campaigns by identifying dedicated habitat restoration and tree-planting donors globally; introducing our project and establishing partnerships, bringing directors into the conversation as necessary, and managing relationships with donors in the long term.
5. COLLABORATE: Identify and follow-up on new fundraising opportunities which BNF can set up or take part in to widen our reach and encourage members of the public to support or fundraise for BNF, for example by way of BNF-led challenges, charity places in sponsored events, online fundraising and other means of raising funds and awareness.
6.REPRESENT US: Occasionally attend external events to support partnership development and individual giving fundraising.
General:
7.Provide general support across the BNF International organisation and wider BNF family, to all staff and volunteers, to help ensure the efficient, effective and successful running of our activities; and to provide advice and insight to enhance the effectiveness and impact of BNF International.
Please have all or some of the following skills and experience:
-Educated at degree or master’s level in a conservation or related scientific area.
-Previous fundraising experience desirable
-Excellent people skills, enjoy dealing confidently with people at all levels as well as external stakeholders.
-Ability to turn scientific information into content that can be easily understood by non-scientific audiences.
-Ability to work autonomously, prioritise tasks, manage workload and develop the role
It would be great if you were the kind of person that is:
-Self-motivated, proactive and reliable
-A confident communicator
-Friendly and approachable, and would take pride in representing an international conservation NGO with your work.
What’s in it for you?
We try our best to look after our staff well. We’re a family-friendly workplace and value work-life balance. We’re happy to discuss flexible hours and working arrangements. We offer a generous holiday allowance, starting at 25 days per year on top of bank holidays, and increasing by one day for each full year of service up to a maximum of 30 days (pro-rata for part-time employees).
We invest in staff development. Tell us what you need to do even more good, and if you’re keen to learn, we pay for Indonesian language lessons too.
You’ll work in an international team, with people based in the UK, France, Catalunya, the Netherlands and Indonesia. We’re a friendly team, passionate about protecting one of the most biodiversity-rich and globally important places on earth. If you join us, you’ll get the chance to travel to Borneo to meet the field teams and visit the projects in the rainforest.
To apply, please send a CV and cover letter detailing why you would be a good fit for the role.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Bristol Charities is entering a season of rapid development and growth. We are expanding our impact across Bristol through the implementation of a Hub delivery model, which will allow us to tailor our services and support within priority location and communities across the city.
As part of growth, we are recruiting for a range of new roles and are seeking highly motivated individuals to join our team. If you care about Bristol and are passionate for positive change, then please come and join us on our journey.
VOLUNTEER COORDINATOR
Contract: Permanent
Hours: Part-time (14-21 hours per week). Additional hours may sometime be required, particularly for Trustee meetings, and can be taken as Time Off In Lieu.
The charity’s inaugural Volunteer Coordinator will lead on the charity’s existing and emerging volunteer activity, including recruitment, onboarding and management of volunteer groups. Volunteers will be key in the achievement of local impact, and the coordination of these vital roles will be equally as important.
The postholder will support managers in the creation and implementation of volunteering opportunities and ensure that the charity’s policies and procedures create a safe, supportive and effective environment in which volunteers can thrive.
We offer the following benefits:
- Competitive salary with index-linked pay awards
- 5% employer pension contribution (matched)
- 4x Life Assurance
- 26 days annual leave, rising with length of service (plus Bank Holidays)
- Health Cash Plan
- Employee Assistance Programme
- BenefitHub discounts and perks platform
- Staff Wellbeing Group
- On-site café
- Free on-site parking
Deadline for applications: Sunday 2nd June 2024
Interview dates: TBC
The client requests no contact from agencies or media sales.
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The Cherie Blair Foundation for Women is looking for a highly motivated individual with strong customer service and communication skills to join our team as a Programme Officer.
Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.
Interviews will be held on a rolling basis. We reserve the right to end this recruitment ahead of the application deadline, so we strongly encourage candidates to apply as soon as possible.
General information:
Job title: Programme Officer
Location: London based, hybrid working
Start date: TBC
Contract: Full time
Hours: Full time (35 hours per week). Core office hours are 10:30am – 3:30pm
About the role
We are seeking a skilled Programme Officer to support the end-to-end delivery of our sector-leading mentoring programme, ensuring participants join smoothly and are supported throughout. You will also support partners and donors to contribute to the delivery and expansion of the programme. The ideal candidate will be a highly motivated individual with strong customer service skills, written and verbal communication skills, and the ability to manage competing priorities.
For full information on this role, please download the job pack.
What the Foundation can offer you
- A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).
- An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.
- A positive and collaborative culture – we are proud of our leadership and management style that encourages teamwork, open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.
- One-on-one regular meetings with your line manager or director to focus on career and professional development while also taking an interest in your personal wellbeing. We have a dedicated staff training budget, and we are dedicated to spending it!
About the Foundation
The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.
Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.
Our gender transformative approach means women can achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.
How to apply
To apply, please download the job pack and send us the following:
- Covering letter addressing relevant experience for the role. When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.
- Current CV (two A4 pages maximum).
All applicants need to have the legal right to work in the UK prior to applying.
Please send your application, or any questions you might have, by 22 May 2024.
The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process.
Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview.
Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application.
For information purposes, we request that you complete the Equality Diversity and Inclusion (EDI) monitoring form when you submit your application. This is not mandatory but supports the Foundation with its EDI goals and objectives. All information is private, and we abide by stringent GDPR and data processing management systems. The link is available via our vacancies page on our website.
We work with partners to eliminate barriers to entrepreneurship for women, enabling global economic gender justice.
The client requests no contact from agencies or media sales.
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Administrators handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.
This is a 12-month fixed term contract, or on return of the substantive post holder, due to a secondment. This role will you to be in the office 2-3 days per week depending on business needs.
Main duties and responsibilities of the role:
Supporter engagement
· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
· Managing email enquiries, either by responding or forwarding as necessary.
· Responding to written enquiries received in the post.
· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
· Recording feedback received by the charity and assisting in the resolution of complaints.
· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
Donation processing, database and general administration
· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
· Processing and thanking donations relating to regional fundraising and sporting events.
· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.
· Opening and batching incoming post.
· Updating team procedures as required.
· Archiving, scanning and filing documents.
What we are looking for:
· Experience of working in a customer facing role.
· Experience of handling queries and complaints.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Engaging and professional telephone manner.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· Professional and hard-working team player.
· Outgoing, enthusiastic and able to remain calm under pressure.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £22,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 19th May 2024 with interviews likely to be held week commencing the 27th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Join our team in shaping the future of internal communications and engagement!
You’ll play a key role in supporting and delivering internal communications and driving engagement across the charity. This will include planning, writing and publishing communications that will inform, engage and inspire our colleagues across all areas of our work.
Using your skills in communications, organisation, and planning, you’ll work with the Internal Communications & Engagement team and colleagues across the charity to provide internal audiences with what they need to be able to be informed and updated. This will help them to deliver in their roles to support the Parkinson’s community and deliver on our strategy.
This role is fixed term for 7 months
What you’ll do:
- Write, edit and distribute the weekly all colleague newsletter
- Create content for, and be responsible for maintaining, our internal channels, including our staff intranet.
- Write and edit internal articles and copy
- Monitor and manage our internal engagement mailbox, service desk, and planners.
- Be responsible for the coordination and distribution of our manager bulletins.
What you’ll bring:
- Experience of delivering effective internal communications that drive participation and engagement.
- Excellent written and oral communication skills, with a meticulous eye for attention to detail and excellence in delivery.
- Excellent prioritisation and organisation skills, alongside a flexible approach.
- Demonstrable experience of building trusted relationships with co-workers and an ability to influence when needed.
- An understanding of data and analytics to support the monitoring of internal engagement performance.
Whilst this is advertised as a full time position, we are committed to being flexible in our roles and would consider compressed hours and flexible working. Please specify in your supporting statement if you are interested in a specific working pattern.
Interviews will take place w/c 27 May 2024
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Citizens Advice Hertsmere is a great place to work, with a friendly and supportive team. We are looking to take on a Debt Caseworker to join our small debt advice team. You will be providing advice to clients supporting them through the debt advice process, including dealing with emergencies, income maximisation, budgeting advice and ultimately helping with a debt strategy.
You will need to:
- Prepare and present cases to the appropriate statutory bodies
- Negotiate with third parties in writing and on the telephone
- Act for clients where necessary by calculating, negotiating, drafting or writing letters and telephoning
- Be numerate and able to analyse data and draw conclusions
- Have good communication and IT skills
Role purpose
To deliver an excellent quality debt advice service to clients, with due regard to the aims, policies and procedures of the organisation and service, working within a client focussed and responsive team.
About Us
Citizens Advice Hertsmere (CAH) is an independent local charity and a member of the national Citizens Advice network. We deliver high-quality advice across Hertsmere and campaign on issues that matter to residents. Our primary office is in Elstree with outreach locations in Bushey and Potters Bar.
Our staff and volunteers supported clients with a wide range of issues including benefits, debt, employment, housing, relationship, and consumer issues. We provide our advice face to face, telephone, and email.
We are a forward-thinking organisation, committed to continually improving, expanding, and developing our services to better serve our local community.
We are a friendly, supportive team, and we are looking for another person to strengthen our debt team. There are opportunities for progression within our service and we encourage and support our staff to achieve their potential. We believe that what we do matters.
We are now looking for a Member Engagement Officer to assist a lively and talented team with all areas of Remember a Charity’s membership administration, in addition to supporting the marketing and partnerships workstreams.
This is a unique opportunity not only to help grow charitable giving, but to also work closely with those member charities (close to 200) who rely on gifts in Wills to continue their vital work.
Key Accountabilities
· To maintain and update records on Remember A Charity’s CRM database and E-Comms mailing lists for charities, legal supporters and partner organisations. To run CRM reports as required.
· To assist with the onboarding of new joiner charities and legal sector supporters.
· To use the website content management system (CMS) to build member charity and legal sector supporter online profiles; and to make any amends to these profiles and other website pages as required.
· To manage the central In-Box and respond to all enquiries or signpost to the relevant team member.
· To co-ordinate the programme of rolling annual membership renewal and new-joiner invoicing, including credit control of all invoices.
· To prepare monthly engagement report collating key activity metrics for members and legal sector supporters
· To assist with online and in person member, prospect and legal sector supporter events, including creating registration links, managing attendee information on the CRM and other events preparation and follow-up required.
· Representing Remember A Charity at key charity and legal sector exhibitions when required.
· To capture minutes from all key meetings.
· Diary management when required.
About You
To be considered for this role, you will need:
Experience & Skills
· Computer Literacy, i.e. Word, Excel, PowerPoint and databases;
· Knowledge of charities or membership organisations;
· Experience working in a customer facing environment or dealing with a wide range of stakeholders.
Attributes
· Excellent organisational and communication skills, including an ability to work with a minimum of supervision and prioritise workload;
· Attention to detail;
· Ability to identify and implement improvements in processes;
· Positive outlook and tenacity;
· Ability to keep calm under pressure and manage stress effectively by prioritising and working efficiently.
· Willingness to support and engage in ensuring the CIOF is a safe and inclusive place to workIf you would like to discuss access requirements or have any questions about the role please contact us directly.
Reflecting our Values
· Honesty, transparency, and accountability: we will be straightforward and clear about the decisions we make and their impact, explaining our rationale and objectives, seeking feedback and views from you.
· Putting our members first: our work and priorities will be guided through consultation and engagement with our members to embed it in their needs and priorities, and ensure it has their interests and values at heart.
· Fair, and inclusive: we will proactively engage you to ensure our work supports all staff and is delivered in an inclusive way for all.
· Respectful: of your views and listen to what you tell us. Not everyone has the same priorities, but all are deserving of respect and consideration.
· Proud and ambitious of you, your work, and the difference you make.
Circumstances
Able to work outside office hours on occasions to attend events.
The Chartered Institute and Remember a Charity are proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.
The client requests no contact from agencies or media sales.
We are looking for professional and empathetic individuals to provide practical skin camouflage advice to people affected by a visible difference.
Are you looking for an exciting new challenge? Would you like to support people with a visible difference? Are you looking for a small role with a big impact?
Skin Camouflage Practitioners
Contract: Part-time, fixed-term (one year initially, with the potential to extend).
Location: Manchester: two weekdays per month.
Salary: £11.70 per hour
Training: The successful applicant will be trained via a short training course in London (expenses will be covered) followed by a period of mentoring with an experienced practitioner.
We have vacancies for part-time Skin Camouflage Practitioners to support our Skin Camouflage Service. Working independently from our community venue, the successful candidate will provide practical skin camouflage appointments to people affected by a visible difference.
Please note: these roles need you to be able to physically attend clinics to deliver our services, so please check the location is reachable before applying. Please do not apply speculatively for other clinic locations at this time.
Main Objectives
- We continue to improve and develop the service around the country to provide the very best experience for our clients. The Skin Camouflage Practitioners will:
- Deliver skin camouflage clinic appointments to our clients.
- Keep in close contact with our skin camouflage team regarding the organisation of clinics.
- Help signpost clients to other Changing Faces services or resources they may be interested in.
- Work with the skin camouflage team to continually review, develop, and maintain the service.
- Support the skin camouflage team to develop and maintain the skills and knowledge of all practitioners by participating in and contributing to training.
Who we are looking for
We are looking for people with:
- Experience within a related industry such as nursing, or healthcare. Experience as a make-up artist would be a definite advantage for this role.
- The ability to support clients professionally and with empathy, including clients in distress or struggling with their visible difference.
- A willingness to follow Changing Faces’ skin camouflage practices and procedures.
- A strong commitment to Changing Faces values, vision and purpose.
- The ability to use or learn basic technology such as tablets, apps, Outlook and Teams.
If this sounds like you – we would love to hear from you!
We are always looking for talented people from all backgrounds to join us and help improve the lives of people with visible differences. In line with our commitments to race equity, we are particularly seeking applications from People of Colour/ BAME and LGBTIQA+ people. We are always open to conversations about flexible working.
About Changing Faces
Changing Faces is the UK’s leading charity for everyone who has a mark, scar or condition that makes them look different (a visible difference). Being different in a society where there is such pressure to look a certain way is extremely difficult.
People with visible differences are vulnerable to isolation, loneliness, social anxiety and low self-esteem. They face staring, unwanted attention and even bullying and hate crime. They experience lowered expectations in education, problems getting work and stereotyping in the media. This can have a devastating, and lasting, impact on their wellbeing. Adults often come to us, having never spoken to anyone about the psychological impact of their visible difference before.
We provide unique practical, social and emotional support for people affected by visible difference; we challenge discrimination and campaign for a world that respects difference.
Our services build confidence and resilience – giving people the tools to manage their feelings, cope in different social settings, handle other people’s reactions or deal with life, education, work and relationships.
Closing date: Monday 10th June 2024
Interviews: We will holding interviews online w/c 24th June 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
This role is subject to an enhanced DBS /PVG Scheme check, with adult’s and children’s barred lists. Please download the following documents for further information:
We look forward to receiving your application.
No agencies please.
We are seeking a Fundraising Assistant at York Minster Fund for an initial fixed term contract of 12 months, commencing summer 2024. This part time, flexible role will support our team in administrative and fundraising tasks across a range of exciting activities and events, helping to raise funds for the Minster’s ongoing work.
Our ideal candidate will be a positive, enthusiastic and confident communicator across different groups of people and keen to gain experience across projects and events. We are looking for someone with some demonstrable customer service/administrative/business experience and sound IT skills; as well as an enquiring mindset with a willingness to learn about the fascinating world of philanthropy, fundraising and conservation.
York Minster Fund is the lead fundraising partner for York Minster. We are an independent organisation, with a separate board of Trustees, who work closely with colleagues across the Cathedral to secure income for a number of much needed projects and programmes of work. Established in 1967, as an emergency response to an urgent restoration project, we secure funds from charitable foundations, major and corporate donors, legacy donors, individuals and events.
Our funds provide much needed income for a wide range of projects, including the fabric and repair of the iconic Minster itself, the training of apprentices in traditional heritage crafts and strategic initiatives such as the realisation of the Minster's new international Centre of Excellence for Heritage Skills and Estate Management.
In the last year we have built on existing strong fundraising relationships and techniques to explore new ways of engaging donors and digital audiences and this is an exciting time to join the Fund as we move forward on a number of major projects. As part of our small but highly experienced team, no two days are the same and the role could see you supporting with many different projects and tasks including donor events administration and delivery, correspondence and research.
There is some flexibility for home working, but we do need regular office attendance for this role in York.
Applicants must ensure that they attach two documents, a CV and a cover letter, as we cannot review applications without both these documents.
Please submit a CV and separate, one side covering letter by 24th May (if you would like an informal chat about the role please do let us know and we would be happy to arrange). Please ensure that these two separate documents are uploaded as attachments.
The client requests no contact from agencies or media sales.