Care Centre Manager Jobs in Home Based

St Michael’s Fellowship is looking to recruit a full time, permanent Service Manager to work within one of our family residential assessment centres.

At the heart of our work lie values of compassion and respect for the parent as an individual, and a belief in the capacity of every human being for positive change. With these values we work to break the cycles of disadvantage, change family dynamics, and create new opportunities for children.

Service Manager Responsibilities:

• To become the Ofsted Registered Manager of Crawford House and take overall responsibility for the assessment and support services based at the centre.
• To effectively lead and manage the staff team, and facilitate and empower staff contributions to team discussions, decision-making, day to day work, and the development of the service.
• To take overall responsibility for the centre this includes practice, some administrative and financial responsibilities.
• To ensure a high standard of social work practice in the centre and that staff are clear about their responsibilities and duties.
• To help create and maintain a safe learning environment within the service.

Other responsibilities outlined in our recruitment pack.

For more information and to apply, please download our job description, recruitment pack and equal opportunities form from our website via the apply button. 

Closing date: 5th June 2024.

Please note that we consider applications on a rolling-basis and therefore this job advert may close before the stated date.

We currently have an exciting opportunity for a customer focused individual to join our team as a Supporter Care Advisor. You will join us working 35 hours per week, on a 12 month fixed term contract and will be based at our National Cat Centre. In return you will receive a salary of up to £26,796 per annum plus excellent benefits.

This role is on a hybrid basis, meaning a mix of working from home and at Cats Protection's National Cat Centre in Chelwood Gate, East Sussex.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

The Supporter Services team is part of the Cats Protection Marketing & Income Generation directorate. We answer queries from supporters about memberships, sponsorships, lotteries, raffles and donations. We also record and update the contact preferences of our supporters to ensure we only send communications which are wanted. The Supporter Services team is also responsible for the management of the Gift Aid scheme for Cats Protection, claiming money back from HMRC to provide much needed assistance to the many cats and kittens in need of help. We look to provide the best service possible to our supporters, although we never stop striving to improve this service.

Responsibilities of our Supporter Care Advisor:

As our Supporter Care Advisor you will provide a first-class level of customer care to current and potential supporters to secure financial and non-financial support, nurture relationships and increase levels of engagement, ensuring supporters feel valued and a key part of our work. You will be the first point of contact for fundraising enquiries and direct communication with supporters via a variety of channels (including inbound and outbound telephone calls, letters, email and social media response), helping to build loyal, committed relationships with supporters.

What we’re looking for in our Supporter Care Advisor:

- Experience working within a supporter relations or customer care environment

- A keen desire to provide excellent supporter/customer care

- Experience handling complex complaints and queries

- Hardworking team player but also able to work independently off own initiative

- Engaging and professional phone manner, excellent listening skills to build rapport and empathise

- Good organisational skills and attention to detail

What we can offer you:

• salary of up to £26,796 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 29th May 2024

Virtual interview date: w/c 10th June 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a confident and experienced leader, with a heart for social justice and passionate about positively transforming society?

Then this could be the role for you. Join us as our next Centre Manager, and use your leadership and interpersonal skills to head up the team of three, delivering employment support in London.

You’ll be working with the local church to manage the delivery of Resurgo's award-winning Spear Programme. Over the last 20 years, Spear has equipped more than 9,000 young people across the UK with the work-ready skills and mindset they need to succeed in employment, no matter the barriers they face. 

We believe each young person has huge potential. If you do too, and you have the skills and heart to see their lives transformed – join us.

The important stuff 

Location: Spear Clapham Junction

Contract: Permanent, Full-time

Hours: Monday - Friday, 9.30am - 5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £30,000 

Closing date: Monday 3rd June, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Download our application pack below for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

In this role, you’ll be responsible for:

Strategy, vision and impact [25%]

• Be at the forefront of leading Resurgo’s ‘big picture’ vision of a transformed society, empowering churches to transform young lives
• Build and implement a strategy for developing relationships with local referral agencies to ensure effective recruitment of young people onto the Spear programme
• Oversee the reporting of the Centre outcomes and ensure the Spear Programme is delivered in line with agreed targets

Leadership, line management and training [25%]

• Lead your team with confidence; spurring them on in Resurgo’s mission; invest in a team culture of excellence, belonging and fun
• Manage and develop the Lead Coach and Graduate Coach, using a coaching approach to invest in their growth and development. This includes weekly 1:1s, performance reviews and regular feedback
• Equip your team to drive change through a data informed approach, and keep them accountable to agreed targets for the Spear Programme

Relationship management [20%]

• Manage great relationships with a variety of stakeholders, including referrers, local businesses, donors, and your Board of Trustees
• Embed into your local church; working closely with your Spear Trustees and congregation, and actively participating in their mission and events
• Partner with the Spear Trustees and assist in implementing their funding strategy by helping to build corporate and donor relationships. For example, by hosting prospective donors in the Training Room

Delivery of the Spear Programme [20%]

• Support group and 1-1 coaching with numerous 16-24-year-olds: equipping them with practical work-ready skills and resilient mindsets
• Provide guidance to the Lead Coach in the training room when dealing with behavioural and safeguarding situations and upskill coaches with consistent coaching feedback
• Use a coaching approach to engage young people in challenging conversations that will enable them to take responsibility and over significant barriers to employment

Operations [10%]

• Liaise with relevant staff regarding site operations and work to resolve any issues as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies

This role will suit you if:

• You are an active Christian, passionate about your work being a lived expression of your faith
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills
• You are steady under pressure, and able to juggle competing priorities
• You are looking for a varied, hands-on role, where you won't be tied to a desk
• You are IT literate

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities
• Training, guidance and funding to complete your professional coaching accreditation
• Progression opportunities through professional development 1-1s
• A fun, supportive culture where you are encouraged to bring your authentic self to work
• A worshipping community, where you can pray and worship with your colleagues
• Summer and autumn staff conference days, plus a two-night Christmas retreat

A couple of things to note:

This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)

In the event of a job offer, a DBS check will be requested.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00 (midday)-11:30pm across all of our boroughs. 

This role is for our Ealing Safe Space, 4:30pm - 11:30pm. You may be required to cover at other locations across Hammersmith & Fulham, Ealing and Hounslow.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc. 
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site. This role directly supports the service managers in keeping to a high standard service. 

You can download a PDF of the job description for this role at the bottom of the page.

Key Responsibilities

See attached job description for full list of responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• Understanding of safety planning and de-escalation
• Experience of working with challenging behaviour
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans 
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Providing advice, information, practical and emotional support to clients 

​Person Specification

See attached job description for full person specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of line management within a mental health setting
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks 
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Understanding safeguarding adults and children processes and legal requirements
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Ability to work out of hours and on weekends

Disclosure and Barring Service Check

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equal Opportunities

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Want to play your part in transforming society?

You’re in the right place.

Alive Church is a diverse community gathered from across Gateshead, Newcastle and the North East with a vision to see individuals, the church and communities across our region Come Alive in Jesus name. As part of the HTB network, they belong to a wider family. Together they are playing their part in the re-evangelisation of the nation, the revitalisation of the church and the transformation of society.

Whilst the North-East is an amazing place to live, there are still challenges, with large disparities between Gateshead’s wealthier and poorer areas, and 23,600 people live in areas described as having deep deprivation. With this comes all the associated issues that poverty causes, including 1 in 4 children growing up in poverty and one of the worst levels of social mobility in the country.

In Gateshead, Resurgo is partnering with Alive Church – Spear Gateshead will be a key part of Alive Church’s mission to change the culture of the city by bringing hope to unemployed young people. In joining the Spear Gateshead team, you will be part of the social outreach programme at Alive Church.

The important stuff 

Salary: £26,000, pro rata (£20,800)

Hours: 9.00am – 5.00pm, Monday –Thursday, Part-time (with some flexibility and occasional evening or weekend work for events such as Spear Celebrations)

Location: Alive Church Gateshead

Closing date: We are interviewing on a rolling basis and might close the application early if we find the right candidate.

Application: Please apply through the Alive Church Gateshead website - We will not process application through this page.

Download the application pack below for more information.

Personal qualities we’re looking for

• An active Christian, able to personally represent the values and beliefs of Resurgo and Alive Church, and a commitment to grow and learn spiritually and as a Christian leader
• A dynamic and engaging coach with an enthusiasm for and direct experience of coaching and training techniques
• Passion for social justice and for working as part of the church to transform communities, especially supporting young people in employment or education
• An entrepreneurial and ambitious individual who enjoys starting new projects, works well under pressure and can translate ideas into practice with creativity
• Self-motivated with strong leadership, management and organisational skills with the ability to exercise initiative and prioritise workload
• Excellent communication and interpersonal skills, with a confidence in group facilitation, high emotional intelligence, and a sense of fun!

Key Responsibilities

Partnership liaison and relationship management

• Establish the primary local referral agencies and build and implement a strategy for developing relationships with them to ensure recruitment of young people onto the Spear programme is effective
• Maintain and develop relationships with local partners to form a strong referral network.

Oversight of Spear Programme

• As a confident communicator, you will lead group sessions of around 10 young people each, using coaching skills to transform attitudes to their own ability and the workplace, and to raise their awareness and maximise potential in stepping into the world of work
• Prepare and coach group and 1-1 sessions with the Spear Coach
• Ensure the programme is delivered in line with agreed targets, and report KPIs on recruitment, retention and completion of Spear Trainees to Resurgo and the Spear Trust, as well as their ongoing progress and sustainment of work or education.

Line Management and training

• Manage the Spear Coach, using a coaching approach to invest in their growth and development
• Be line managed by Resurgo to support with the set-up and ongoing operations of the centre and report back on KPIs.

Church Community

• The Spear Centre Manager is directly employed by Alive Church, meaning you are part of a vibrant church staff team and submerged in an exciting faith community
• You will be required to establish strong relationships with key people at the church to ensure the engagement and backing of church members and help the Spear Coach to establish a strong presence at the church to build a network of supporters for the Spear programme
• Ensure the Spear programme is a key missional feature of the work of the church; this may involve attending church events and speaking at services.

Site management and set-up

• Work with the Church to set up the training room and IT infrastructure for the new Spear Centre in advance of opening
• Liaise with relevant staff locally on-site issues and work to resolve them as soon as possible, ensuring the office and training room are safe and tidy working spaces in line with health and safety policies.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young  people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

As a Centre Leader, you will have responsibility for setting up, launching and running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery. However, a substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative.

The more inclusive we are, the better our work will be,and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social  backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity. 

If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you. 

Contract:
Full-time, permanent

Start date:
29th July 2024

Working Hours:
Monday: 9:30am – 6:00pm
Tuesday: 9am – 5:30pm
Wednesday: 9am – 5:30pm
Thursday: 9:30am – 6:00pm
Friday: 9am – 5:30pm
(Some additional weekend &
unsocial hours will be required)

Salary:
£33,800 per annum
This will rise to £35,500 from 1st September 2024.

Locations:
At our brand new IntoUniversity centre in Middlesbrough. 

Annual Leave:
33 days (inc bank & public holidays)
+ additional 2 closure days in December
+ additional length of service entitlement
(one day per year of service, up to 5 days)

Staff Benefits:
– Employer pension contributions of 6% (and up to 8% after
two years)
– Employee Assistance Programme
– Life Assurance
– Staff in FOCUS – rewards, competitions and prizes across
the year
– Interest-free new starter loans of up to £1,000
– Year round ‘early finish’ Fridays at 4.30pm
– Summer working hours
– Cycle to Work Scheme
– Corporate eyecare scheme

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.

We are looking for an experienced project manager to manage the development, delivery and review of the National Bereavement Care Pathway (NBCP) partnership project and embed it across NHS Trusts in Northern Ireland to drive up standards of care. This pathway addresses the inequity of bereavement care offered to, and experienced by parents when a baby dies. The project is being sponsored by the Public Health Agency in Northern Ireland.

This is a high-profile and rewarding role which will involve developing and delivering a NBCP in Northern Ireland which is parent-centred and drives up standards of care. You will use your project management skills to help to initiate, develop and deliver the project, taking an early view whether to adopt a phased or an all-in approach amongst NHS Trusts in Northern Ireland. The post-holder will engage with health care professionals, national bodies, sector partners, senior decision makers and bereaved parents at both an operational and strategic level to ensure successful delivery of a sustainable pathway.

With demonstrable experience of leading project groups comprising a diverse range of stakeholders, you will have excellent people management skills and be able to reach-out, engage with and enthuse key stakeholders across Northern Ireland.

You will be able to establish and maintain high level, productive relationships with senior external stakeholders and organisations working in a collaborative and inclusive way.

An excellent understanding of how the NHS is structured is essential.

You will have highly developed interpersonal and communication skills, with the ability to communicate complex messages in a compelling way to a variety of audiences.

Please note that the post-holder will need to be based in Northern Ireland.

Adult Care Home Manager

Reports to: Regional Manager

Responsible for:Team Leader, Learning Disability Nurse, Support Workers

Job Purpose

To oversee the day-to-day delivery of CQC registered high quality dignified residential care and support services promoting respect, equality and the independence of the people supported.

Principal Accountabilities

• Efficiently manage the day-to-day delivery of the adult residential care home service
• Manage staffing levels to ensure sufficient numbers of suitably qualified staff.
• Effectively manage the staff team providing information, guidance and on-going supervision and performance management reviews.
• Effectively communicate information and instructions to staff and people supported.
• Manage and coordinate the delivery of staff training and development.
• Manage and monitor the local budget.
• Provide leadership to ensure staff are clear about their duties and responsibilities.
• Responsible for the safe delivery and accurate recording of care in line with legislation, the CQC, and AFG policies.
• Being the CQC Registered Manager for the adult residential care home to ensure compliance with Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 and all other relevant legislation.
• Keep up to date with best practice in social care and apply this knowledge to your work.
• Understand and monitor health and safety in the workplace.
• Manage and coordinate governance and quality assurance activity.
• Promote the interests of people supported and provide a person-centred service.
• Conduct assessments of prospective new residents and carry out all duties required to commence care and support.
• Provide clear information to all people supported and their representatives about the adult residential care home.
• Communicate effectively with people supported, their families and representatives, staff and other health and social care professionals to deliver the best possible care and support.
• Maintain confidentiality for people supported, their families and AFG employees.
• Interview prospective candidates and coordinate inductions for new staff.
• Implement AFG policies in relation to absence, disciplinary and grievance matters
• Participate in the on-call responsibilities appropriate to the role

 Person Specification - Essential Requirements: 

Experience

• 3 Years experience as a CQC Registered Manager in an Adult Residential Care Home setting.
• Experience of leading a CQC inspection resulting in ‘Good’ or Outstanding’ ratings.
• Sound knowledge of CQC regulations.
• Experience in managing Human Resource issues.
• Experience in interagency working.
• Experience in the management of local budgets.
• Experience of managing services using the CQC Guidance of ‘Right Support, Right Care, Right Culture’
• Significant experience of supporting adults with learning disabilities and/or complex needs, behavioural or physical support needs.

Skills and Knowledge

• Demonstrate values consistent with those of the organisation.
• Ability to implement initiatives relating to service delivery, improvement, and modernisation.
• Knowledge of, and lead on the ongoing development and implementation of systems that ensure compliance with regulatory/inspection regimes.
• Knowledge of current best practice in relation to people with learning disabilities and behaviours that challenge.
• Ability to manage change.
• Ability to manage and lead teams of staff.
• Understanding of the wider issues affecting the sector.
• Understanding of the implementation of financial procedures and managing the service budget.
• Ability to communicate clearly and concisely.
• Promote the interests of people using the service through the provision of Recovery/Staying well/Person centred planning using co-production principles.
• Computer literate and experienced in using Microsoft Office packages.
• Ability to develop and maintain effective working relationships.
• Evidence of personal development.

Qualifications & Training

• NVQ Level 4 Registered Managers Award or equivalent.

Other

• Car Owner and Driver.
• Offer of employment/continued employment is conditional on the applicant successfully attaining CQC Registered Manager status.

This role is Band II as per our structure

Adult Care Home Manager 

Reports to: Regional Manager

Responsible for:Team Leader, Learning Disability Nurse, Support Workers

Job Purpose

To oversee the day-to-day delivery of CQC registered high quality dignified residential care and support services promoting respect, equality and the independence of the people supported.

Principal Accountabilities

• Efficiently manage the day-to-day delivery of the adult residential care home service
• Manage staffing levels to ensure sufficient numbers of suitably qualified staff.
• Effectively manage the staff team providing information, guidance and on-going supervision and performance management reviews.
• Effectively communicate information and instructions to staff and people supported.
• Manage and coordinate the delivery of staff training and development.
• Manage and monitor the local budget.
• Provide leadership to ensure staff are clear about their duties and responsibilities.
• Responsible for the safe delivery and accurate recording of care in line with legislation, the CQC, and AFG policies.
• Being the CQC Registered Manager for the adult residential care home to ensure compliance with Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 and all other relevant legislation.
• Keep up to date with best practice in social care and apply this knowledge to your work.
• Understand and monitor health and safety in the workplace.
• Manage and coordinate governance and quality assurance activity.
• Promote the interests of people supported and provide a person-centred service.
• Conduct assessments of prospective new residents and carry out all duties required to commence care and support.
• Provide clear information to all people supported and their representatives about the adult residential care home.
• Communicate effectively with people supported, their families and representatives, staff and other health and social care professionals to deliver the best possible care and support.
• Maintain confidentiality for people supported, their families and AFG employees.
• Interview prospective candidates and coordinate inductions for new staff.
• Implement AFG policies in relation to absence, disciplinary and grievance matters
• Participate in the on-call responsibilities appropriate to the role

 Person Specification - Essential Requirements: 

Experience

• 3 Years experience as a CQC Registered Manager in an Adult Residential Care Home setting.
• Experience of leading a CQC inspection resulting in ‘Good’ or Outstanding’ ratings.
• Sound knowledge of CQC regulations.
• Experience in managing Human Resource issues.
• Experience in interagency working.
• Experience in the management of local budgets.
• Experience of managing services using the CQC Guidance of ‘Right Support, Right Care, Right Culture’
• Significant experience of supporting adults with learning disabilities and/or complex needs, behavioural or physical support needs.

Skills and Knowledge

• Demonstrate values consistent with those of the organisation.
• Ability to implement initiatives relating to service delivery, improvement, and modernisation.
• Knowledge of, and lead on the ongoing development and implementation of systems that ensure compliance with regulatory/inspection regimes.
• Knowledge of current best practice in relation to people with learning disabilities and behaviours that challenge.
• Ability to manage change.
• Ability to manage and lead teams of staff.
• Understanding of the wider issues affecting the sector.
• Understanding of the implementation of financial procedures and managing the service budget.
• Ability to communicate clearly and concisely.
• Promote the interests of people using the service through the provision of Recovery/Staying well/Person centred planning using co-production principles.
• Computer literate and experienced in using Microsoft Office packages.
• Ability to develop and maintain effective working relationships.
• Evidence of personal development.

Qualifications & Training

• NVQ Level 4 Registered Managers Award or equivalent.

Other

• Car Owner and Driver.
• Offer of employment/continued employment is conditional on the applicant successfully attaining CQC Registered Manager status.

This role is Band II as per our structure

The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers.  You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people. 

For more information, please see our Job Application Pack below. 

Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024

New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis. 

Salary: £37,024 - £41,600

Closing Date: 10am, 3rd June 2024

Would you like to gain experience in leading operations and developing a quality service? 

This is a 1 year fixed term contract role.

This exciting pilot is a new approach to preventing rough sleeping, through the provision of accommodation with onsite specialist move-on support to those who are at immediate risk of sleeping rough. The service will provide a route and support for single homeless clients who are presenting to the Local Authority Housing Options or day centres and at imminent risk of rough sleeping, but not yet rough sleeping.

Where their homelessness cannot be prevented by the council and they are at imminent risk of sleeping rough, a referral can be made into the Rough Sleeping Prevention service.

The service will be based across three London locations in Islington, Lambeth and Kensington and Chelsea and staff will be expected to work across all three.

•  (K&C): medium – high support accommodation.

•  (Lambeth): medium support accommodation.

•  (Islington): Assessment hub space for up to 15 clients. Site will operate 24/7.

Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.

Onward accommodation offer will be tailored to a person’s individual circumstances, with a move on route identified based on what is suitable and attainable e.g. private rented sector accommodation, supported housing, Clearing House accommodation, reconnections in the UK or abroad and specialist accommodation for certain cohorts such as young people. 

The service will work in partnership with the local authority to secure onward move-on options e.g. access the council PRS scheme, advocating for access to supported housing.

About you

This post requires a motivated and passionate experienced individual to support the service manager to lead, support and manage a team across three projects. As deputy Manager you will be supported by a Case Coordinator and a team of Assessment and Reconnection Workers, night workers and duty workers to: 

• Work closely with the service manager to ensure the effective day to day running of the service.

• Provide supportive supervision and line management to Assessment and Reconnection Workers, and other team members including night workers and hub assistants; providing guidance on complex cases.

• Build and maintain strong relationships, and work in partnership with local authorities, accommodation services and other relevant agencies to ensure clients move on from the service into the appropriate accommodation with the correct support in place. 

• Work flexibly to support the rough sleeping service, and our clients when they need us the most. 

We are looking for an exceptional, dynamic and creative individual with excellent communication skills, and the ability to negotiate with a wide range of partners and external audiences, operate in a fast paced environment and be passionate to the overall aims and objectives of St Mungo’s.

How to apply 

Click the ‘Apply Now’ Button at the top of the page to start your online application form. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

Closing date:  Friday 31 May 2024 

Interview and assessments on: w/c 10 June 2024 

Bristol Charities is entering a season of rapid development and growth. We are expanding our impact across Bristol through the implementation of a Hub delivery model, which will allow us to tailor our services and support within priority location and communities across the city.

As part of growth, we are recruiting for a range of new roles and are seeking highly motivated individuals to join our team. If you care about Bristol and are passionate for positive change, then please come and join us on our journey.

CENTRE ADMINISTRATOR

Contract: Permanent
Hours: Part-time (25 hours per week), ideally 8:00am – 1:00pm every weekday. Additional hours may sometime be required and can be taken as Time Off In Lieu.

The Centre Administrator role at the Vassall Centre in our Oldbury Court Hub is a pivotal role in the provision of warm welcome and effective administration for our tenants, customers and community users. The postholder will be the face of the charity at the site and will lead on the provision of a safe, secure and welcoming environment for all users of the Vassall Centre site.

We offer the following benefits:

• Competitive salary with index-linked pay awards
• 5% employer pension contribution (matched)
• 4x Life Assurance
• 26 days annual leave, rising with length of service (plus Bank Holidays)
• Health Cash Plan
• Employee Assistance Programme
• BenefitHub discounts and perks platform
• Staff Wellbeing Group
• On-site café
• Free on-site parking

Deadline for applications:  Sunday 2nd June 2024

Interview dates: TBC

Salary:  £32,000 per annum

Hours: Full time, 37 hours per week

Contract: Permanent

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our brand-new flagship supported living service in Brent!

This is an excellent opportunity to truly make a role your own and get involved in the project from the start, which will be supporting 10 adults with mild/moderate to severe learning disabilities, as well as additional mental and physical health needs.

You will play a pivotal ambassadorial role, spearheading Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.

This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.

The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889