Care management volunteer roles

We’re looking for a friendly and empathetic Pathway Volunteer. As the first point of contact for individuals accessing our Community Wellbeing Service, you’ll play a vital role in welcoming guests, conducting initial triage appointments to understand their goals and needs, and signposting them to the most appropriate support services.

The role will require you to:

• Greet guests who are visiting the Community Wellbeing service for the first time
• Conduct a ‘pathway’ triage appointment, establishing the members’ goals and note down areas of concern and current issues
• Signpost to local services and partners that come into the space
• If needed, book an appointment for the member with an advisor
• Update Sufra’s case management system, keeping detailed notes of appointments

Skills required

Professional

• No formal qualifications are necessary, however understanding and having knowledge of the landscape of Brent, the welfare benefit system and other voluntary and statutory services will be beneficial.
• You need to be a confident communicator, able to give a warm welcome to all and keep to timely appointment slots.
• Digital literacy is essential.
• You must be confident with IT platforms such as Microsoft Office and preferably have used case management systems before.

Personal - We need volunteers who:

• Are friendly
• Are non-judgemental
• Can actively listen
• Are passionate about supporting local families to access the support they need
• Are empathic
• Preferably be able to speak another language: Arabic, Persian, Spanish
• Are confident communicating to people without a shared first language
• Have IT skills (ability to use Microsoft Office applications, or willing and able to learn)
• Have a good understanding of confidentiality

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats and kittens each year thanks to our dedicated and passionate volunteer groups. We have branches across the UK, all of which help our cats in different ways. Branches take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve; help raise funds, promote neutering and help spread cat welfare messages. Our branch team leader volunteers lead their local team by supporting and managing volunteers within their group, maintaining communications with both volunteers and employees, and helping promote a positive and professional image of Cats Protection.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

• Supporting your team of volunteers in all aspects of their roles, making sure volunteers are happy and confident
• Making sure the team observes charity best practice and compliance
• Collaborating with your Branch Development Manager (BDM) to plan volunteer activity
• Leading the team to follow Cats Protection policies, procedures and guidelines
• Monitoring expenditure and helping ensure long term financial stability of the volunteer group
• Organising and chairing team meetings
• Acting as an ambassador for Cats Protection

Time expectation

Our branch team leader volunteers usually spend 10 to 15 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed. There will be times of year when more hours are required, such as towards the end of the financial year, but support and guidance are available.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better  with cats.

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

Fundraising volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising volunteers use their passion for cats and people to raise the vital funds needed to help more cats and kittens in need. As a fundraising volunteer we want to support you to fundraise in whatever way suits you best, whether that’s organising a fundraising event, fundraising online, promoting fundraising activities on social media, completing administration or supporting the development of new fundraising ideas! Whatever your skill set, this could be the role for you! 

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

What we need from you

This is a really flexible role, you can choose what you’d like to get involved with, for example: 

• face-to-face fundraising. Organising or helping with fundraising events, running supermarket collections and fundraising stands, monitoring collection tins 

• online fundraising. Setting up online appeals and writing impactful cat case studies that maximise donations

• marketing. Spreading the word about our fundraising activities, for example on social media and with the local press  

• completing administration. Processing donations, sorting and recording donated goods, completing Gift Aid paperwork

● championing our work. Getting involved with developing new fundraising ideas and increasing community engagement

● photography. Capturing images of cats in care, cats we are helping, events and all things Cats Protection

Time expectation

This is a flexible role that can fit around your other commitments to suit you. You’ll be part of a team raising vital funds while having fun in the process!

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Volunteer Coordinator role

Work Location: In Person / Remote TBC

This role is voluntary and unpaid; however, expenses can be claimed as necessary.

Adoption Matters are looking to recruit for a Volunteer Co-Ordinator role. This is an exciting opportunity to join and support an innovative, ‘Outstanding’ children’s charity and which is one of the largest voluntary adoption agencies in the UK.

About us

Adoption Matters is a registered children’s charity and one of the largest voluntary adoption agencies in the UK. We recruit, train, support individuals and families as adopters, offer them ongoing support, and training for as long as they need it. We also provide support to birth families and adopted adults. We are the ONLY adoption service in the North West rated ‘Outstanding’ by Ofsted for the last five consecutive inspections. In 2024, the Adoption Matters family grew as we launched our not-for profit fostering agency Foster Care Matters.

About the role

Are you the right person for the role?

The Volunteer Coordinator undertakes a wide range of tasks, including:

· Dealing with queries from potential new volunteers who get in touch

· Being the first point of contact for our existing volunteers and answering general queries

· Championing volunteer engagement

· Initially, this role will support the initial contact of volunteers

· Fundraising support at the annual Garden Party picnic event

· Support at community events – fun runs, sponsor events

· Promotion of our charity lottery

· Possible involvement with arrangements of/attendance at large events, e.g. golf days, charity dinners

· Liaising with Volunteer Co-ordinator and Fundraising and Relationship Manager about events

· Sharing ideas about fundraising activities

Are you able to demonstrate the following abilities and knowledge?

· Excellent organisational skills and attention to detail.

· Good listening and communication skills.

· You need to be a great people person, friendly and approachable.

· Excellent telephone manner and written communication skills.

· An ability to work as part of a team.

· Creative and forward thinking.

· Computer literacy.

· Ability to use on own initiative and as part of a small team.

· Passion and enthusiasm.

This is a rewarding and enjoyable role. You will be working with the charities Fundraising and Relationship Manager. This role will also provide you with the opportunity to gain experience in doing volunteering work with people of all ages and to learn new skills, as well as develop existing ones.

What we offer in return

· Introduce you to how the organisation works and your role in it and to provide appropriate training and support for your agreed role

· Provide regular meetings with a staff contact so that you can tell us how you are getting on and get feedback from us.

· Respect your skills and experience and try to match them with the right role for you wherever possible.

· Do our best to meet your individual wishes.

· Reimburse you for agreed and reasonable expenses incurred in accordance with the expenses policy.

· Make necessary arrangements to ensure your health, safety and welfare.

· Offer equal opportunities to everyone who wants to volunteer.

· Provide access to trained members of staff to support, guide and advise you.

Equality, Diversity and Inclusion Statement

Our values are honesty, fairness, inclusivity, flexibility, ethically based, and celebrating difference. We encourage applications from all areas of the community. We believe that our organisation should reflect and represent the full richness of human diversity in terms of background, identity, ability and circumstance. As groups of people currently under- represented as Adoption Matters volunteers, we are particularly keen to receive your application if you are Black, Asian or minority ethnic, have a disability or have personal experience of the care system and/or adoption. We will be measuring our success in redressing this.

We are open to discussion of any adjustments or any flexible arrangements you may need to achieve your full potential at any stage of the process, and if you are successful in gaining a volunteer position with us, during volunteering. We promise the only thing we assess within your application is how you have demonstrated your suitability for the job, and nothing else.

What’s next? It’s easy! Follow the weblink to apply direct on the Adotion Matters website! We can’t wait to hear from you!

Adoption Matters is committed to safeguarding and promoting the welfare of children and young people therefore please note our recruitment procedure includes DBS checks and other relevant employment checks, including the right to work in the UK.

Please note that we only contact candidates selected for interview and we are unable to provide feedback on individual applications.

At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.

If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

Closing date for these opportunities is: 09/12/2025

To apply for this opportunity, please follow the link below:

Fundraising Volunteer

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Our vision is a society where every cat has their best possible life because they are protected, cared for and understood by everyone.

We are a movement of people championing the welfare of cats. We lead society in a richer understanding of all cats and care for those that need our help.

Our Purpose is to to help people see the world through cats’ eyes

Our brand new Community Fundraising Hub is here to support you in this role, so there's never been a better time to get involved!

A bit about this role:

As a charity we can help thousands of cats each year thanks to the generous donations from our supporters. Raising funds is a key role in our charity, helping to raise the vital funds needed to help more cats and kittens in need.

As a fundraising volunteer, we will support you every step of the way to ensure your time at Cats Protection is a positive and rewarding one. Whatever time you can give really does make a big difference We have lots of exciting activities to choose from for example attending a fundraising event, fundraising online, promoting fundraising activities on social media, handling administrative tasks, or contributing to the development of new fundraising ideas. Whatever your skill set, this role could be perfect for you!

What can you expect to be doing?

As a flexible role, you have the choice to be involved in the following:

• face-to-face fundraising – organising or helping with fundraising events, attending supermarket collections and monitoring collection boxes.
• online fundraising – assisting with online appeals, increasing social media engagement to maximise funds raised.
• bringing new ideas! We always love to come up with new ideas to raise funds for cats and we’d love to help bring yours to life.
• engaging with your local branch and Fundraising Hub and feeling like an integral part of the team.

What are the benefits to you and the cats?

You will have the opportunity to develop your knowledge though Cats Protection’s learn online system, providing you with the skills to thrive as a fundraiser. You’ll also have the chance to meet new people and be part of a dedicated team of volunteers. Money raised by our volunteers enables us to put cats first. Cats are at the centre of all we do. We care for them, ensure their welfare, and help others to understand and better support them.

We're looking for someone with:

• Sympathetic to cats and our values
• Happy to be part of a team of dedicated volunteers and employees.
• Flexible and adaptable to different events/activities
• Open to new ideas and ways of fundraising

Time expectation

This role is very flexible, often certain times of the year are busier than others. You can choose your level of involvement to suit your schedule.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

We are seeking Event Paramedics to respond to and manage emergency calls/incidents whilst attending events. At all times provide specialist, clinical, social and holistic care to undertake clinical assessment and interventions those individuals in the pre-hospital environment, which may include stadia, concerts, motorsports, road races etc. This may encompass working on both ambulances / FRV’s and within treatment units as required.

Successful candidates will be registered Paramedics with the HCPC and be able to provide evidence of CPD activity within the previous 12 months.

Seeking a Trustee Director for The Retreat Clinics.  We have delivered mental health treatment and care for over 200 years, and we are still governed by Quaker Values. We offer psychological therapies and assessments for Autism and ADHD, both online and from our home base in York and our offices in Manchester.

Following major changes in our structure, we are now refreshing our strategy and business plan to better meet the needs of young people and adults through in-person and online assessment and talking therapy, supported by prescribing and shared care.  We hold an NHS contract and also offer privately funded care.

Do you have the experience and skills to shape the future of mental health care? 

Our Trustee team would like to expand, and seek one or more colleagues to support and enhance Board skills with your experience and knowledge base.  Board meetings are held every other month in person in York (approx half a day), with an informal meeting online between.  Trustees with specialist skills may be asked to serve on Committees (Quality & Safety / Finance  etc) and these meetings are all held online. Quakers and people who are happy to work with Quaker Values are warmly invited to apply via CV and accompanying letter

Connection Support has a range of services providing support to people at risk of homelessness or on the edge of needing social care. We work with people made vulnerable through debt, mental health issues, substance misuse, learning disability, and physical disabilities.

Volunteers play a key role in the provision of vital services to our clients.

Are you a reliable handyperson who can undertake, upkeep, and repair a range of tasks for our housing support clients?

• Do you have 1-2 hours a week to make basic home improvements to client’s accommodation?
• Are you a dab hand at DIY and want to put your handyperson skills to good use?
• Do you have an interest in motivating people to make positive changes in their lives through acquiring new skills?

If you can answer ‘yes’ to these questions, then we would love to hear from you!

Key responsibilities

Your role will include carrying out basic household repairs and alterations such as:

• Gardening work
• Flat pack furniture assembly
• Putting up curtain rails/blinds
• Hanging pictures and shelves

Skills required

No volunteering experience is required however the below skills are essential:

• Practical skills in DIY and/or gardening
• Good listening and communication skills
• Excellent people skills to enable you to work with a range of individuals with complex backgrounds

• Reliable and trustworthy
• Respect confidentiality
• Ability to build effective working relationships with clients in a non-patronising way

WANTED: Local Legends. No Cape Required.

Some kids climb trees.
Some build rockets from cardboard boxes.
Some are learning how to light a fire without burning their eyebrows off.
They’re curious, messy, hilarious – and they need YOU.

At 23rd Poplar Scouts, we’ve got a growing bunch of Squirrels, Beavers, Cubs, Scouts, and Explorers (ages 4 to 18) who are bursting with energy, questions, and potential.

And we’re looking for more grown-ups (yes, you!) to join our crew of volunteers.

Here's the deal - we don’t care if you can’t tie 12 knots or survive a week in the woods with just a spork or whether you're a parent, student, working professional, or retiree.
We do care if you:

• Enjoy seeing young people grow in confidence

• Like a laugh

• Are reliable

• Are up for trying something new (even if it involves glitter, tents, or biscuits)

You could help once a week, once a month, or just whenever you can. We’ll show you the ropes, give you some training, and promise not to make you wear shorts in winter.

This is about community, confidence, and connection – and giving young people a place to feel like they belong.

Sound good?

!!!Click on apply and share a few details about yourself.

Join us at 23rd Poplar Scouts and help shape the future, one adventure at a time.

Volunteer roles available in:

• Squirrels (4–6 yrs) – storytelling, play, and first friendships.

• Beavers (6–8 yrs) – crafts, games, and learning new things.

• Cubs (8–10½ yrs) – exploring, teamwork, and outdoor skills.

• Scouts (10½–14 yrs) – adventure, responsibility, and independence.

• Explorers (14–18 yrs) – leadership, community service, and big challenges.

At St John Ambulance, we are looking to embed ourselves within our communities, delivering support which is tailored to the needs of those communities whilst providing a positive experience for our Volunteers.

We need leaders who are passionate about making a difference in their communities, who care about helping and developing others, who will lead and inspire a volunteer movement across a geographical area to deliver Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance.

As a member of our network leadership team, you’ll get a huge sense of satisfaction and pride through supporting a team and our volunteers to deliver our essential services. It’s great for you, great for your community and great for our nation.

We will make sure you will have access to a proper induction to volunteering with SJA and the training you need for the role you take on. We will also provide you with a supportive environment while you are volunteering with us. Information about our volunteer roles are included in the role descriptions. What you can expect from SJA, and what we expect from those who volunteer with us, is included in the volunteer charter.

Volunteers would be expected to attend training for the role both online and in person, and to attend regular network weekly meetings to enable them to keep their skills up to date.

If you are successful, you will need to undertake relevant training for the role, details of which will be discussed after you have been appointed.

Closing date for these opportunities is: 23/11/2025

To apply for this opportunity, please follow the link below:

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions.

To enhance the Safe Space service provision as experts by experience, supporting service users and their peers on their recovery journey.

Main Responsibilities

To work closely with the HFEH Mind Safe Space team in supporting, encouraging and motivating the people that attend our services in their mental health recovery journey. Utilising their knowledge gained through lived experience and promoting recovery through visual recovery

Tasks

· Signpost Safe Space attendees to appropriate support services

· Supporting with Self Referrals to community support services

· Promote recovery by means of visible recovery

· Promote mental health and applicable community services

· Utilise listening and communication skills to support individuals attending the Safe Space Service

· Conduct follow-up calls and face-to-face appointments supporting the recovery journey

· Assist with the completion of recovery plans

· Motivate and encourage community engagement

· Support with the development and updating of borough resources and asset mapping

· Co-facilitate with psycho-educational or informational groups

· Support service users with paperwork

General Responsibilities

• Attend and conduct required training in line with company guidelines

• Attend monthly supervisions as agreed with supervisor

• Contribute ideas and feedback to improve service provision

• Abide by company policies and procedures

• Undertake any other duties commensurate with the level of the role.

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.

• Share our commitment to safeguarding adults and children at risk of harm.

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.

Type of person we are looking for:

Essential

· Knowledge and understanding of issues facing someone with a Mental Health illness/disability

· Knowledge and understanding of utilising mental health services

· Excellent communication skills

· Excellent listening skills

· Willingness to embrace empathy and compassion

· Ability to work with Safe Space service Users demonstrating a non-judgmental attitude and withholding bias

· Clear understanding of professional boundaries

· IT literate

· Able to support service users with form filing and making phone calls

· An understanding of the importance of professional integrity in relationships with service users, peers and other relevant professionals.

Desirable

· Knowledge and understanding of issues facing someone with a other support needs/services e.g. substance misuse, domestic abuse, debt, homelessness

· Knowledge of the borough and support available

· MS office proficient

· Experience/ knowledge of the Health and Social Care Sector

Time commitment and expenses:

· Minimum of 8 hours per week during (our core hours of 2PM – 10PM. )

· We request a minimum commitment of 6 months of volunteering after the completion of your induction.