Victim Support is proud to have been commissioned to provide an Affected by Crime (ABC) service across Humberside which will provide a single point of contact for victims of all crime, whether or not they have reported to the police, to receive support and information.
The ABC service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. We have opportunities available to work within the Humberside ABC service and are looking for dedicated, passionate and empathic people to join and enhance our team.
The Caseworker (known internally as a Victim Care Advocate) role will provide advocacy and support to those affected by crime across Humberside. This role is home-based with travel required within the Humberside area and is initially for a fixed term period, ending on 31st March 2025 to cover secondment.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
As a Caseworker, you will;
- receive incoming referrals from a range of sources including the police, other agencies & individuals
- assess needs & risks & action plans with those affected by crime
- use our case management system to update case notes & record risk & needs
- give up to date information to victims of crime about the criminal justice system process
- liaise with other agencies where required to provide advocacy for the service user
- work with other criminal justice system agencies to ensure a trauma informed & victim friendly response
- promote the service, ensuring it is accessible & open to all
- work with the wider team to ensure an effective, trauma informed service
You will be a confident and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations. You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
What would we like…?
Do you have good problem solving skills with the ability to spot future challenges through analysis?
We're looking for an analytical thinker to join our Facilitation and Planning team as Facilitation and Planning Officer.
You'll work as part of a team who are responsible for planning and scheduling of all events, conferences and one-to-one sessions across our programme suite. We recruit and support expert faculty to ensure our programmes are delivered to the highest quality in order to enrich participant learning.
Your main role will be to work within the Facilitation and Planning team, supporting with the development of our online system to auto-generate events. You'll be responsible for setting up reporting and monitoring processes to support our optimisation of facilitators, and work closely with other internal programme stakeholders to oversee the creation of new policies and processes such as our Quality Assurance and development offer.
Please note - this role is internally known as Facilitation and Planning Senior Associate.
We would like you to:
- Lead on the scheduling process of our programmes, ensuring scheduling aligns with sequencing requirements
- Be the first point of contact for our team of external faculty (facilitators and coaches), supporting general queries and processing invoices.
- Be responsible for allocating and matching facilitators to events and 1:1 coaching influenced by a set of key criteria
- Communicate and simplify complex data to share with stakeholders and identifying issues and solutions
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Facilitation and Planning Manager. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you'll have a excellent communication skills with experience of communicating with a wide range of stakeholders. Our ideal candidate will have high attention detail, and thrive and excel with organising, scheduling and planning responsibilities.
Whilst experience in other analytical systems would be desirable, it is not a requirement for applying to the role but it is essential that you have an ability to get up to speed quickly and we will provide full training.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for all office locations
All applications must be received by the closing date 23:59 on 30 May 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
For any questions or queries please visit our careers page where you'll find some FAQs.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.