Case manager jobs in lisbon, lisbon

Salary: up to £40,000 depending on experience and qualifications

Contract Type: Permanent

Working hours: full-time at 40 hours per week & part-time at 20 hours per week; shift work between 7am-10pm including weekends, bank holidays and occasional sleep-ins

Sleep-ins: £50 

Location: East Croydon

closest station is Sanderstead Station, CR2 - one stop after East Croydon on the Southern Railway.

 

Are you a Team Leader looking for your next challenge?

We have a fantastic opportunity to join St Christopher's fellowship as a Team Leader for our new specialist Children’s home in Croydon. You will work alongside the Registered Manager and Deputy Manager to lead and support a professional team of staff committed to transforming young lives and creating positive outcomes. You will be supported by experienced Residential Practitioners, as well as our Wrap Around and Education Teams.

 

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.  We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

About the Role

As Team Leader, you will be directly involved in managing a 4 bed specialist short stay Home and looking after children aged 12 to 18 years old with complex needs; including Emotional and Behavioural Difficulties (EBD), Mental Health Disorders, Substance Dependencies and Learning Disabilities.

Whether shift leading or joining in with daily activities, you will also share in the leadership of the team, helping to develop staff by modelling high standards of professionalism. 

The successful candidate will have:

• Level 3 Diploma in Residential Child Care or equivalent
•  GCSE English and Maths grades A-C.
• One year’s experience working at a level of responsibility with children and young people in a residential setting.
• An understanding of the regulatory framework relating to the provision of residential services for children and young people.
• Good understanding of the needs and risks regarding children in care.
• An understanding of trauma  informed practice.
• Experience of taking on leadership responsibilities in a teamwork setting.
• Ability to build genuine and trusting relationships with young people maintaining at all times high personal and professional standards.
• Excellent communication and team working skills.
• Ability to work shifts, including alternate weekend working and occasional sleep ins.

In return we offer:

• Salary up to £40,000 depending on experience and qualifications.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements.

Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

For your application to be reviewed, it must include a supporting statement addressing the criteria stated in the Person Specification. Please note that CV’s will not be accepted.

For the full Job Description and Person Specification please visit our website.

 

We advise to apply as soon as possible as applications will be reviewed on a rolling basis and this opportunity might be filled before the stated closing date.

Please note:

• This post has a minimum age restriction of 21 year for roles working directly with children and young people in our residential and supported accommodation Homes in line with the Equality Act ‘occupational requirement’.
• It is illegal to apply for any role that involves working with children and young people under the age of 18, if you know you are barred from working with children.
• All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked

How to Apply

Please submit your CV and a cover letter outlining your reason for applying and how your past work experiences make you suitability for the role

Deadline: Monday 21st July

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found, therefore we suggest submitting your application as soon as you can.

This post is:

• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK
• Open to women* only (*exempt under the Equality Act 2010 Schedule 9, Part 1

The Angelou Centre is aware that women and people of the global majority are less likely to apply for jobs unless they meet every single qualification and requirement. So, if you are excited by the role, but your past experience doesn’t quite match every requirement we encourage you to apply anyway. You may be just the person we are looking for.

Role Overview

Contract: Full-time fixed term for 12 months,

with possibility of extension subject to funding

 

Salary: £23,387 to £27,445.60 (per hour £12.85 to £15.08)

Depending on experience and qualifications

Hours & Days35 hours a week

Monday to Fridays 9am to 5pm

Additional benefits 25 days paid holiday,

employer’s pension contribution of 6%,

enhanced maternity leave

 

Location: 3 days in Sunderland and 2 days in Newcastle upon Tyne

 

As an Outreach Advocate within The Angelou Centre you will be part of our front-line team providing emotional and trauma informed support to women and children experiencing gender based domestic abuse.  The primary responsibility of all advocates within The Angelou is to provide women and children with continuous one-to-one support, practical advice and advocacy, such as writing referrals for women to access the Sexual Assault Referral Centre (SARC). Much of this work takes the form of casework, and report writing, as well as ensuring that the women receive comprehensive support that addresses their health, social care, housing, immigration and benefit-related needs.

All advocates are required to spent at least 30% of your time on outreach work to engage with communities outside of The Angelou Centre. However, as our new Outreach Advocate you will spend 3 days with Wearside Women in Need (WWIN) based in Sunderland and 2 days working within our office in Newcastle. This is a new partnership work to ensure that we continue to provide specialist Black and racialised support across the North East. You will work in Sunderland and Newcastle to provide tailored support, advice and advocacy, raising awareness of domestic abuse through outreach activities ensuring our services are accessible to women of the Black and racialised community.

Our ideal candidate is someone who;

• Is confident and pro-active in advocating on behalf of our survivors and able to represent their needs when working with partner agencies
• Is compassionate, non-judgmental and committed to supporting survivors of domestic abuse
• Has excellent written skills with some experience of casework within legal, healthcare or an educational setting.
• Has experience of conducting risk and needs assessments within legal, healthcare or an educational setting.

Key Responsibilities

 Advice and Advocacy Support

• Provide tailored, one-to-one continuous support, advice, and advocacy to black and minoritised victims and survivors of domestic abuse and exploitation
• Provide weekly drop-in opportunities for black and racially minoritized women in the local area
• Support improved mental wellbeing and resilience, measured using Warwick Edinburgh Mental Well Being Scale and the Chaos Index for those with complex needs.
• To be aware of external service processes to safeguard individuals who are exposed to sexual exploitation.

Outreach Support

• To attend external team meetings and presentations in relevant forums and partnerships
• Develop and maintain good working relationships with key organisations and their staff to support women to gain access to the services they require.

Casework

• Complete regular risk assessment tools for each case supported and risk management plans, including DASH RIC assessments.
• Complete reports, to assist Line Manager in providing detailed reports to funders
• Maintain in depth and up-to-date knowledge of all practice, procedures and policies.
• To deal with complaints, feedback and suggestions and identifying practical solutions to any barriers.

Outreach Advocacy Specific

• To develop specialist knowledge in the area of domestic abuse, immigration abuse and gender-based violence, and how this impacts women from Black and racialized minorities differently, through attendance at relevant training, learning events and conferences
• Raise awareness on domestic abuse education through outreach activities, ensuring services are accessible to those with protected characteristics and/or facing multiple disadvantages.
• Help improve local services understanding of the dynamics of domestic abuse for women and girls from the Black and racialised communities and the long-term impact.

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties however, will fall within the scope of the job at the appropriate grade. This job description will be subjected to review with the post holder, to ensure that it accurately reflects the duties and range of the post. The aim is to improve the quality of service for black and racialized women and all matters relating to their wellbeing.

 

Person Specification

Experience & Abilities

• Experience of supporting women who have experienced or are at risk of domestic abuse
• Experience of risk and needs assessment, safety and support planning, particularly with clients with complex/multiple needs
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders; particularly social care.
• Experience of managing a high caseload
• Strong IT skills with experience around data collection and monitoring
• Excellent written abilities, with some experience within preparing reports for courts, case conference and information for MARAC
• Experience around setting clear professional boundaries with clients and partners
• Ability to work cooperatively within a team and with statutory organisations

Knowledge & Qualifications

• An excellent understanding of sexual violence
• An excellent understanding of UK policies and legislation around domestic abuse
• Good knowledge of UK adult safeguarding practice, procedures and legislation.
• Safeguarding Adults and Children Level 1
• A good understanding of confidentiality and anti-discriminatory practice; safe practice and health and safety procedures

Values & Approach

• Commitment to anti-racist, trauma-informed, and feminist practice.
• Empathy, kindness, and cultural competence, with a commitment to supporting Black and racially minoritised women
• Has a ‘can do’ positive approach with a curious open to learning approach
•  Able to work flexibly and respond to crisis situations with a trauma-informed approach
• Able to priorities workload and work independently using your own initiative
• Has a commitment to shared responsibility in a team context approach
• Willingness to undertake training and show a commitment to continuous personal development, reflecting on own practice with a willingness to make changes if needed

Desirable Criteria

• Experience in crisis management
• IDVA and/or ISVA qualification
• An excellent understanding of domestic abuse and of UK policies and legislation around domestic abuse
• Good working knowledge of UK adult safeguarding practice, procedures and legislation.

Contracted Weekly Hours: 37.5. Monday to Friday 9am-5pm.

Contract type: 12 months

Salary: £25, 890.72 per year

Annual Leave:25 days annual leave plus 8 bank holidays per annum

Location:Based in Bournemouth, with extensive travel across BCP and the Dorset area. Hybrid working option for some of the time when not on visits.

International Care Network is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are looking for two experienced support workers to support individuals and families under all relevant Government resettlement schemes (predominantly Afghan, but not limited to), who have been resettled in Bournemouth, Christchurch, Poole and Dorset. The case load for one of these roles will be primarily, but not exclusively based in Dorset (primarily Weymouth, Dorchester and Sherborne) and so travel to these locations will be a significant element of the role. The caseload for the other role will be primarily based in BCP, but travel to Dorset will still be expected. You will need a valid UK driving licence, your own reliable vehicle and to be a confident driver for this role.

ICN provides benefits to staff including:

• Company pension scheme.
• Travel costs paid for at 45p per mile, not including travel to and from work.
• Staff welfare opportunities including socials and access to external clinical supervision.
• Training opportunities relevant to role.

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

How to Apply

Please submit your CV and a cover letter outlining your reason for applying and how your past work experiences make you suitability for the role 

Deadline: Monday 21st July

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found, therefore we suggest submitting your application as soon as you can.

 This post is:

• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK
• Open to women* only (*exempt under the Equality Act 2010 Schedule 9, Part 1

The Angelou Centre is aware that women and people of the global majority are less likely to apply for jobs unless they meet every single qualification and requirement. So, if you are excited by the role, but your past experience doesn’t quite match every requirement we encourage you to apply anyway. You may be just the person we are looking for.

Role Overview

Contract: Full-time fixed term for 12 months,

with possibility of extension subject to funding

Salary: £23,387 to £27,445.60 (per hour £12.85 to £15.08)

Depending on experience and qualifications

Hours & Days 35 hours a week

Monday to Fridays 9am to 5pm                            

Additional benefits 25 days paid holiday,

employer’s pension contribution of 6%,

enhanced maternity leave

 Location: Newcastle upon Tyne

 

As an ISVA within The Angelou Centre you will be part of our front-line team providing emotional and trauma informed support to women and children experiencing gender based domestic abuse.  The primary responsibility of all advocates within The Angelou is to provide women and children with continuous one-to-one support, practical advice and advocacy, such as writing referrals for women to access the Sexual Assault Referral Centre (SARC). Much of this work takes the form of casework, and report writing, as well as ensuring that the women receive comprehensive support that addresses their health, social care, housing, immigration and benefit-related needs. All advocates are required to spent at least 30% of your time will be spent on outreach work to engage with communities that may not have heard of The Angelou Centre.

Specific to the ISVA role, is to provide tailored support, advice and advocacy to women who are or have been victims of sexual abuse and exploitation. Alongside this you will support The Angelou Centre in raising awareness of sexual education through outreach activities, ensuring services are accessible to women of the Black and racialised community. 

Our ideal candidate is someone who;

• Is confident and pro-active in advocating on behalf of our survivors and able to represent their needs when working with partner agencies
• Is compassionate, non-judgmental and committed to supporting survivors of domestic abuse
• Has excellent written skills with some experience of casework within legal, healthcare or an educational setting.
• Has experience of conducting risk and needs assessments within legal, healthcare or an educational setting.

Key Responsibilities

Advice and Advocacy Support

• Provide tailored, one-to-one continuous support, advice, and advocacy to black and minoritised victims and survivors of sexual violence and exploitation
• Provide weekly drop-in opportunities for black and racially minoritized women in the local area
• Support improved mental wellbeing and resilience, measured using Warwick Edinburgh Mental Well Being Scale and the Chaos Index for those with complex needs.
• To be aware of external service processes to safeguard individuals who are exposed to sexual exploitation.

Outreach Support

• To attend external team meetings and presentations in relevant forums and partnerships
• Develop and maintain good working relationships with key organisations and their staff to support women to gain access to the services they require.

Casework

• Complete regular risk assessment tools for each case supported and risk management plans, including DASH RIC assessments.
• Complete reports, to assist Line Manager in providing detailed reports to funders
• Maintain in depth and up-to-date knowledge of all practice, procedures and policies.
• To deal with complaints, feedback and suggestions and identifying practical solutions to any barriers.

 ISVA Specific

• To set up and maintain services to women in custody who are experiencing and/or are at risk of Sexual exploitation.
• To develop specialist knowledge in the area of sex work and sexual exploitation, and how this impacts women from Black and racialized minorities differently, through attendance at relevant training, learning events and conferences
• Raise awareness on sexual education through outreach activities, ensuring services are accessible to those with protected characteristics and/or facing multiple disadvantages.
• Help improve local services understanding of the dynamics of sexual exploitation and the long-term impact.
• Support police when undertaking visits to brothels to assist with safeguarding women who are experiencing Sexual exploitation.

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties however, will fall within the scope of the job at the appropriate grade. This job description will be subjected to review with the post holder, to ensure that it accurately reflects the duties and range of the post. The aim is to improve the quality of service for black and racialized women and all matters relating to their wellbeing.

 

Person Specification

Experience & Abilities

• Experience of supporting women who have experienced or are at risk of sexual abuse and violence
• Experience of risk and needs assessment, safety and support planning, particularly with clients with complex/multiple needs
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders; particularly social care.
• Experience of managing a high caseload
• Strong IT skills with experience around data collection and monitoring
• Excellent written abilities, with some experience within preparing reports for courts, case conference and information for MARAC
• Experience around setting clear professional boundaries with clients and partners
• Ability to work cooperatively within a team and with statutory organisations

Knowledge & Qualifications

• An excellent understanding of sexual violence
• An excellent understanding of UK policies and legislation around sexual abuse
• Good working knowledge of UK adult safeguarding practice, procedures and legislation.
• Safeguarding Adults and Children Level 1
• A good understanding of confidentiality and anti-discriminatory practice; safe practice and health and safety procedures

Values & Approach

• Commitment to anti-racist, trauma-informed, and feminist practice.
• Empathy, kindness, and cultural competence, with a commitment to supporting Black and racially minoritised women
• Has a ‘can do’ positive approach with a curious open to learning approach
• Able to work flexibly and respond to crisis situations with a trauma-informed approach
• Able to priorities workload and work independently using your own initiative
• Has a commitment to shared responsibility in a team context approach
• Willingness to undertake training and show a commitment to continuous personal development, reflecting on own practice with a willingness to make changes if needed

Desirable Criteria

• Experience in crisis management
• IDVA and/or ISVA qualification
• An excellent understanding of sexual violence and of UK policies and legislation around sexual abuse
• Good working knowledge of UK adult safeguarding practice, procedures and legislation.

Our Recovery Worker will be an integral part of the 121 floating support service which is an integrated, coordinated and holistic service aiming to support individuals with mental health needs within the community.

You will have a case load of clients to manage their health and wellbeing, maintain independence and identify strengths, goals and aspirations.

Your focus will be reducing social isolation and building social networks of support and signposting clients to local community resources. You will help the team in promoting an environment where service users are experts by their experience.

The Senior Psychologist will lead the delivery of high-quality, evidence-based psychological interventions for service users with complex trauma presentations. As a clinical specialist, you will provide expert assessment, formulation, and intervention, ensuring that psychological care is tailored to the needs of asylum seekers and refugees.

Hours: 37.5 hours per week, Mon-Fri

Duration: 12 months FTC, with possibility of 3-year extension (subject to project funding)

Location: Birmingham/Sandwell (5-day in-person role working in the project clinic)

Salary: £52,866.48 - £64,614.57 per annum

Job Purpose:

A key aspect of the role is clinical leadership, including supervision and training for psychologists, assistant psychologists, and caseworkers to ensure psychological principles inform all aspects of service delivery. The postholder will drive the integration of trauma-informed practices, contribute to clinical governance, and support outcome monitoring. They will also play a pivotal role in supporting pathways for stabilisation and trauma-focused therapy.

Working closely with the Mental Health Activity Manager (MHAM) to uphold clinical standards, the Senior Psychologist will focus on the direct provision and supervision of psychological interventions, rather than broader operational and service management functions. Additionally, they will engage with external stakeholders to promote best practices in psychological care and facilitate seamless referral pathways.

Knowledge, Skills & Experience:

Knowledge:

• Doctorate in Clinical/ Forensic/ Counselling Psychology with HCPC registration.
• Further advanced training in relevant specialist treatment delivery (e.g. CBT, EMDR, NET)
• Advanced expertise in complex trauma, PTSD, and comorbid mental health conditions, particularly in refugee and asylum-seeking populations.
• In-depth understanding of trauma-informed care models, stabilization techniques, and stepped-care approaches.
• Extensive knowledge of evidence-based trauma therapies, including TF-CBT, EMDR, NET, and third-wave approaches.
• Strong working knowledge of safeguarding policies, risk assessment protocols, and ethical guidelines (e.g., HCPC, BPS, NICE guidelines).
• Understanding of mental health policy, advocacy, and service commissioning within humanitarian and third-sector settings.

Skills:

• Highly developed clinical assessment, formulation, and treatment planning skills for complex cases.
• Strong leadership, mentoring, and clinical supervision abilities to support junior psychologists and multidisciplinary teams.
• High-level risk assessment and crisis intervention competencies.
• Strong interdisciplinary teamwork, with the ability to liaise effectively with external agencies and humanitarian stakeholders.
• Proficiency in research, audit, and data-driven service evaluation to support evidence-based practice.
• Highly developed skills in effectively communicating complex, ethically sensitive, and clinically relevant information both orally and in writing to clients, their families, carers, and professional colleagues across different healthcare and humanitarian settings.

Experience:

• At least three years of post-qualification experience, with significant experience delivering trauma-focused therapy.
• Experience providing clinical leadership and supervision to Psychologists, Assistant Psychologists, or trainees.
• Demonstrated ability to manage high-risk and complex clinical cases.
• Strong record of multidisciplinary team collaboration and policy engagement.
• Experience working with refugees, asylum seekers, or survivors of trafficking and torture.
• Research, service evaluation, or policy development experience.
• Prior work in humanitarian, NGO, or third-sector organisations would be an asset to the role
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Right to work in the UK - Candidates must have the right to work in the UK. 

HOW TO APPLY:

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:

Friday 25 July 2025, 11.59pm (BST)

Incomplete applications will not be considered.

We look forward to receiving your application!

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity for an experienced Health & Wellbeing Practitioner to work with a new partnership of Unified Community Assistance Network Enfield. UCAN Enfield is a consortium led by Age UK Enfield, with delivery partners from One to One, Mind in Enfield and Barnet, Wellbeing Connect, Bread n Butter, Cooking Champions and Middlesex Association for Blind.

We offer a range of services and activities to promote health and wellbeing and independence to residents aged 18+ who may be affected by sensory loss, autism, mental health conditions, long-term health conditions, and people whose voices are seldom heard.

Our specialist programme has been designed to be inclusive for all, and includes healthy eating and nutrition, cookery workshops, exercise and wellbeing groups. We also deliver peer support groups and lead the Adult Autism Hub.

Duties will include:

• Working alongside UCAN Enfield partners to co-produce and support the delivery of a programme of health and wellbeing sessions in the community that meet a range of needs from general population to specific conditions
• Attending community activities to meet new potential referrals and engage with participants.
• Managing shared UCAN Enfield Email inbox on a rota basis and loading new referrals onto Charity Log.
• Using Charity Log (CRM) to access and manage referrals by triaging and determining their level of need 1,2,3* and allocating the appropriate support which may include referring to other UCAN Enfield partners or referring to other partners.
• To manage a case load of 25 new referrals per month.
• To work alongside UCAN partners to ensure that referral pathways are established and maintained with GP’s, Enfield community organisations, VCS, Social Care, Health Teams, pharmacies.

The successful candidate should have a minimum 2 years of relevant experience in social care, housing and VCS Services.

Please see the attached job descrition which includes all duties and skills required.

This is a full-time position, 35 hours per week covering the service between 9-5 Monday to Friday. Salary is £27300 per annum.

The role is based at Enfield Mind office at 275 Fore Street, N9 0PD. You may be asked to work from other locations, as and when required.

Join Samaritans as a Caller Support Officer

Do you have experience working with vulnerable callers within a helpline setting? Are you passionate about supporting vulnerable individuals and making a real difference?

Samaritans is looking for a dedicated Caller Support Officer to join our dynamic Caller Support Team. This is a unique opportunity to play a vital role in ensuring the safety and wellbeing of our most complex and vulnerable callers.

• £30,000 - £33,000 per annum
• 12-month fixed term contract, covering maternity leave
• Full time (35 hours per week) with flexible working
• Hybrid working: Linked to our Ewell (Surrey) office
• You will need to be able to work flexibly to support volunteers which may involve occasional travel or evening/weekend meetings. 

About the Role

As a Caller Support Officer, you will:

• Provide expert advice and guidance on caller support policies and procedures to volunteers and staff.
• Work closely with branches, the Caller Support & Safeguarding Hub, and Central Office to ensure consistent, high-quality support.
• Help manage support for callers with complex mental health needs, ensuring appropriate boundaries and reducing dependency on the service.
• Be a key point of contact for police, coroners, court officials, and other external agencies.
• Support the triaging of caller concern forms and work closely with callers to create safe effective support plans that meet their needs within the boundaries of the service.
• Uphold Samaritans’ zero-tolerance approach to any abuse of threatening behaviours towards volunteers and staff

What We’re Looking For

We’re seeking someone who:

• Has experience with working in a helpline setting, to support volunteers to deliver safe and effective emotional support to individuals in distress or with complex emotional/mental health needs, ideally in a helpline setting.
• Understands safeguarding legislation and has experience applying it in practice.
• Is confident managing sensitive and sometimes confrontational situations.
• Can work independently and manage a varied workload effectively.
• Has experience working with external agencies such as police and court officials.
• Is emotionally resilient and able to handle distressing information with professionalism and care.

Criminal record check (DBS):  

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists. 

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. 

Why Join Us?

At Samaritans, we believe fewer lives should be lost to suicide. You'll be part of a supportive and inclusive workplace that values innovation, resilience, and collaboration. Enjoy a hybrid working environment, professional development opportunities, and the chance to make a real difference.

Working at Samaritans:

​​For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers page.

​Being Inclusive:

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​Application: 

If this sounds like the opportunity for you, please upload your CV and a cover letter (one page), outlining your motivations for applying and why you think you would be a great fit for the role. Applications close at 9 am on Monday 28th July. Video interviews taking place on the 12th, 13th, and 14th of August.  

Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers. 

Are you passionate about the future of healthcare technology and data? Do you want to help shape the conversation around AI in medicine and support projects that influence national policy and workforce planning? If so, we’d love to hear from you.

At the Royal College of Radiologists (RCR), we’re looking for an enthusiastic and organised AI and Data Coordinator to join our External Affairs team. This is a unique opportunity to work at the intersection of cutting-edge technology and healthcare, supporting our AI programme and delivering sector-leading workforce data projects.

What You’ll Do
Support our AI Programme

• Be the first point of contact for AI-related queries and stakeholders.
• Organise and support meetings with leading experts in healthcare AI.
• Coordinate events, maintain documentation, and track project progress.
• Help ensure the RCR remains a leading voice in healthcare AI.

Deliver High-Impact Data Projects

• Support the planning, delivery, and analysis of our annual workforce censuses.
• Maintain contact lists, track responses, and validate data.
• Assist with data visualisation and reporting (training provided).
• Help produce reports that influence media, government, and NHS workforce planning.

General Responsibilities

• Provide excellent customer service to internal and external stakeholders.
• Maintain accurate records and documentation.
• Draft correspondence, reports, and briefings.
• Uphold data protection and confidentiality standards.

What You’ll Need
Essential

• Strong literacy and numeracy skills.
• Proven experience in administration and project support.
• Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
• Excellent organisational and time management skills.
• Analytical mindset with attention to detail.
• Ability to work independently and collaboratively.
• Strong communication and relationship-building skills.
• Commitment to equality, diversity, and professional development.

Desirable

• Interest in AI, healthcare technology, or data analysis.
• Experience with Excel or Power BI.
• Ability to summarise complex information and take accurate meeting minutes.

This is more than just a coordination role — it’s a chance to be part of something meaningful. You’ll help shape the future of radiology and oncology, support doctors across the UK, and contribute to projects that make a real difference in patient care.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We have an exciting opportunity for a Volunteer Coordinator (known internally as a Volunteer Manager) to join the Staffordshire team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role can be based at either of our VS offices; Stoke-on-Trent or Stafford.

As a Volunteer Manager you will be:

• Recruiting and retaining a team of community and professional/workplace volunteers to support various victim services pan Staffordshire & Stoke-on-Trent
• Completing the induction and accreditation process with volunteers; across the variety of volunteering roles available
• Ensuring volunteers deliver effective support to victims and witness of crime and major incidents; in liaison with Team Leaders who will direct case manage
• Responsible for auditing volunteer activity against set quality standards - and dealing with any matters arising
• Rewarding and recognising the volunteering activity across the area
• Preparing reports for funders on volunteering activity, social value and difference they have made; including case studies and using digital platforms to raise the profile of the roles and their contributions made (internally and externally)

You will need:

• Proven track record of effective management, coaching and mentoring skills
• Proven track record of successfully working directly within voluntary setting
• Effective communication skills; written, verbal and numerical.

Ability to work independently and as part of a team, sharing, coaching others.

This role involves travel and a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Position: Senior Business Intelligence Analyst (Digital and Engagement)
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £35,825 per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Profession/Technical

*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us 

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. 

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. 

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job 

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”.  We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project. 

Our Senior Business Intelligence Analyst – Digital and Engagement sits within the Business Intelligence – Engagement team.

This role is focused on providing advanced data analysis and strategic support to enhance the MS Society’s marketing, engagement, and fundraising efforts, with a focus on digital and content optimisation.

This role involves utilising advanced analytical techniques, managing complex data projects, and developing insightful reports and dashboards.

The role will work in close partnership with our Digital, Content, and Marketing teams, in leading data initiatives that improve data-driven decision-making and optimises engagement, marketing, and content across all channels.

You’ll also work closely with our Digital and Content team to evaluate and report on the performance of our website and donate funnel and develop and implement optimisation plans to drive engagement and increase conversions.

Additionally, this role provides mentorship and guidance to colleagues in the wider organisation, fostering a culture of continuous improvement and data excellence. 

This role is responsible for:

• Analysing audience behaviour, campaign, channel, and content performance, and engagement trends to support decision-making. Using advanced techniques like predictive analytics to identify optimisation opportunities.
• Work closely with our Digital and Content team to support all our monthly, quarterly and campaign reporting and develop data analysis that align with our goals.
• Creating and maintain dashboards and reports, using tools like Google Analytics, Google Tag Manager, and Power BI to track and present analysis clearly to stakeholders.
• Maintain and optimise our digital analytics infrastructure. Design and implement tagging and tracking, trouble shoot or fix configuration issues and ensure accuracy of our tracking across all our analytics systems, including Google Analytics and Google Tag Manager.
• Guiding and mentor colleagues, sharing knowledge and best practices in data analysis to enhance team capabilities.
• Ensuring the accuracy and integrity of our data by conducting regular audits and supporting data cleansing efforts.
• Contributing to continuous improvement efforts to improve analysis and reporting, staying up-to-date on the latest tools and practices in digital data analysis.

For this role we’re looking for:

• Experience in data analysis or business intelligence roles,
• Experience with digital channel analytics (social media, websites, email) and content optimisation e.g. through A/B testing and conversion analysis.
• Experience in advanced analytics techniques to optimise engagement and marketing strategies.
• Technical expertise in data analysis, manipulation, and visualisation using tools like Google Analytics, SQL, Power BI
• Knowledge of data governance and privacy regulations (e.g., GDPR).

Closing date for applications: 9am on Friday 25th July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Immigration Advisor

Contracted Weekly Hours: 22.5 – 30 hours

Contract Type: Permanent

Annual leave: 25 days annual leave plus 8 bank holidays per annum (pro rata)

Salary: £28,500 (pro rata) 

Location: ICN office in Bournemouth

International Care Network (ICN) is a Christian charity whose aim is to help to rebuild the lives of refugees, asylum seekers and vulnerable migrants. We are seeking an experienced IAA Immigration Advisor to join our friendly team. We need a qualified IAA Level 2 or Level 3 immigration advisor, or a solicitor/barrister with immigration experience. In this role, you will work with marginalised adults and families, guiding them through complex immigration journeys with compassion and professionalism. Thus, the qualified immigration advisor will play a critical role in helping people find hope and stability in the challenging environment of being a migrant in the UK.

You as the immigration advisor will take a holistic approach to supporting and empowering our service users/clients, working with the rest of the ICN team and partner organisations to ensure their needs are met and barriers addressed. Specifically, you will manage your own immigration caseload, concentrating on applications involving family, private life and other human rights matters as well as protection routes. Although ICN does not currently take on asylum cases, you will provide information, advice and referral to other organisations for people seeking asylum.

ICN provides benefits to staff including:

• Company pension scheme
• Travel costs paid for at 45p per mile, not including travel to and from work
• Staff welfare opportunities including socials and access to external clinical supervision
• Training opportunities relevant to role

ICN will seek to ensure that all existing and potential employees are given equal opportunities. We are committed to diversity and equality of opportunity in our employment policies and practices. Our aim is to promote diversity so that no employee or potential employee will be subject to unlawful or unfair discrimination because of gender, age, marital or civil partnership status, colour, race, nationality or other ethnic or national origin, disability, religion, sexual orientation, gender reassignment, pregnancy or maternity or membership or non-membership of a trade union or political beliefs. We will seek to ensure that no applicant for employment is disadvantaged by conditions or requirements which cannot be justified.

ICN take the safeguarding of service users, staff and volunteers very seriously, with a robust safeguarding policy and process in place. As part of this ICN are committed to developing a safe culture ensuring that all steps are taken to recruit staff and volunteers who are safe to work with our service users and staff, including requiring relevant DBS checks to be taken for roles working with children and/or vulnerable adults.

# immigration advisor # immigration advice # qualified immigration advisor

Job Title: Employment Adviser

Line Reports: Client Services Manager

Location: Manchester

Salary:  £26,000 - £29,000

Hours: Full-time 37.5 hours per week, with occasional evening or weekend work (TOIL provided)

Contract: 2 Years Fixed-Term Contract

Overall purpose

The Employment Adviser (EA) plays a key role in supporting refugees and people from refugee backgrounds to progress towards and secure sustainable employment. The EA provides tailored employment advice and guidance, helping clients build the knowledge, confidence, and skills needed to navigate the UK job market. This role will work with clients at various stages of their employment journey, with a particular focus on those in the earlier stages of understanding career options, developing employability skills, and exploring education, training, and volunteering opportunities.

The EA will deliver one-to-one and group-based employability support, collaborate with employers and volunteers to source opportunities for clients, and maintain strong relationships with referral and support partners to ensure a holistic approach to employment support.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Wednesday 23 July. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Rebecca Hughes for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
 
This is an exciting time to join a growing Individual Giving team at the Trust, as part of our new five-year fundraising strategy. The Senior Individual Giving Officer plays a key role in developing and delivering the Individual Giving programme in order to support the CF community through raising income to fund our wide-ranging work. 
 
You will be responsible for raising unrestricted income from individuals, employing a range of direct marketing techniques and fundraising products to recruit, engage and retain supporters. This is a hands-on role with plenty of potential to design and input your own approaches, activities and stewardship to achieve income growth; and create insight-led targeting and effective and engaging cases for support to bring to life the varied work of the Trust and inspire supporter loyalty and long-term support. 
 
To be the right candidate, you will:

• Be able to manage multiple fundraising campaigns 
• Put the supporter at the heart of our communications
• Enjoy using ideas and data to help raise more money in effective and creative ways
• Have experience of planning and monitoring budgets and schedules

 
We offer a range of benefits including flexible working, 30 days annual leave plus bank holidays (this will be pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more.
 
Closing date for completed applications is 12:00pm on Monday 4 August 2025
 
Interviews expected week commencing 11 August 2025
 
We reserve the right to bring forward or extend the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
 
Please note you will need to have the right to work in the UK before starting work with us and we will check this. We do not hold a Home Office Sponsorship Licence and therefore cannot offer visa sponsorship for our roles.
 
No agencies please
 
For more information about the role and how to apply:

For more details about the job and requirements, please visit our website or use the application button provided.
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities. 
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
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