Casework Volunteer Volunteer Roles in Glasgow

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Closing in 2 days
SSAFA, Kilmarnock (Hybrid)
Unpaid role, expenses paid
Posted 1 month ago
Closing in 2 days
SSAFA, Dumbarton (Hybrid)
Unpaid role, expenses paid
Posted 1 month ago
Closing in 2 days
SSAFA, Strathaven (Hybrid)
Unpaid role, expenses paid
Posted 1 month ago
Closing in 2 days
SSAFA, Kilmarnock (Hybrid)
Unpaid role, expenses paid
Posted 1 month ago
Closing in 2 days
SSAFA, Glasgow (Hybrid)
Unpaid role, expenses paid
Posted 1 month ago
Page 1 of 1
Volunteer position

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Our Refugee Youth Caseworkers work to uphold the rights of young refugees in the UK. This is a fantastic opportunity to build knowledge of the UK asylum system, gain hands-on case work experience and provide direct support to young refugees.

You will be part of the Access Team, a team that started by supporting asylum seekers to navigate the UK asylum process and support through the asylum process. Over the course of this work, we became aware of young people whose age had been disputed by the Home Office when they arrived in the UK. These individuals are treated as adults by the Home Office. We have a dedicated team that helps young people to challenge the Home Office’s decision and work to ensure their safety.

As a member of this team, you will have a diverse role helping young people to access social services care and legal support. You’ll have the chance to gain broad experience of working in a fast paced, small but experienced team while meeting the ever-changing needs of those we support. So, if you thrive in a collaborative environment and are looking for a role where you can make a real difference, we want to hear from you! 

The Role  

As a Refugee Youth Caseworker you’ll focus on providing outstanding support to your clients throughout the complex and often traumatic age dispute process. You’ll gain a deep understanding of the functioning of the UK asylum and social care systems.

Young refugees who are documented as adults by the Home Office will be living in adult accommodation. This can be very stressful, and it is important to support each client throughout the age dispute process, from the moment they contact us to when they are taken into care.

Once an individual is taken into care, they will undergo an age assessment by social workers. This is a rigorous assessment that aims to determine a child’s age. This process, alongside the asylum process, can be very difficult for young refugees.

Your main responsibility will be to communicate directly with young refugees, assess their needs and refer to necessary authorities, such as social services.

Person Specification:

  • A genuine passion for refugee rights and protection
  • An understanding of the traumatic experiences that our clients have been through and the emotional resilience they need to cope with this
  • Experience communicating professionally with various authorities, such as solicitors, social services, and the Home Office
  • Ability to manage own caseload effectively
  • Ability to use spreadsheets, Google Workspace, messaging platforms and secure databases
  • Organised and accurate with information, with an eye for detail
  • Excellent communication skills and the ability to communicate with people who do not have English as their first language, working alongside interpreters to ensure clients’ understand the process
  • Professional and dedicated, ensuring that the best interests of the clients and Care4Calais are always represented
  • Able to work independently and remotely and manage your time effectively, sometimes working to tight deadlines
  • A DBS check and completion of safeguarding training will be required

Due to the nature of the role, we ask that volunteers can commit 8-10 hours per week on a long term basis.


  • Communicate and provide direct support to young refugees
  • Liaising with other professionals including lawyers and social services
  • Assess and determine the level of support required for each client
  • Provide professional and compassionate support to distressed clients
  • Arrange phone and video calls with interpreters and clients
  • Attend induction, ongoing training and keep up to date with resources and procedure to ensure you can carry out the role effectively and efficiently
  • Take on new cases each week, whilst also providing ongoing support to clients
  • Maintaining and updating client records
  • Sorting and organising client’s paperwork
  • Attend regular team meetings and contribute effectively
  • Following safeguarding procedures and reporting safeguarding incidents appropriately
  • Keeping the management team updated of any issues that may impact your ability to carry out the role effectively.

We do not offer legal advice. 

If you would like to apply for this role, please include a cover letter outlining your skills and why you think you would be suitable for this role. 

We look forward to hearing from you!

More about Care4Calais

Care4Calais is a volunteer run charity delivering essential aid and support to refugees across Northern France, Belgiu...

Read more

Posted on: 13 November 2023
Closing date: 01 January 2024 at 23:59
Tags: Policy/Research,Legal

The client requests no contact from agencies or media sales.

Does something look incorrect in this job listing?