An exciting position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal applicants for this position will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

Engagement

• Receive referrals of Nova Veterans (veterans in contact with the Police, in Nova areas, either because they have been arrested or because they are working with the Police as they are at risk of arrest).
• Undertake search for Nova veterans where contact details are missing following referral including use of social media.
• Establish first contact with referred Veterans.
• Support the Nova Team Leaders and Case Managers to engage with veterans.
• Register Nova Veterans on the CRM system.

Support Network Referrals

• Manage referrals for Nova Veterans to organisations in the Support Network, including diary management and reminder calls.

Tracking ans Follow-up

• Contact Nova Veterans who are in the support network following referral.
• Report any issues or problems that the tracking reveals.
• Follow up Nova Veterans at 3 months and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to Nova Clients and other stakeholders.
• Record all interactions with Clients and other Nova stakeholders.

Ideally applicants should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The successful candidate will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

The role is offered initially on a one year fixed term contract, but with options to extend and possibly become permanent. A competitive salary package of £19,000 to £20,100 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. The closing date is 16th December 2021 with interviews scheduled in late December ready to start in the New Year.

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years, an Enhanced DBS disclosure and Non-Police Vetting (NPPV 3).

Refuge Manager 

Hours of Work: 37 hours per week (some out of hours work may be required)

Salary:  £34,728

Job Purpose: 

• To work as part of the Management Team with specific responsibility for managing refuge accommodation, ensuring a high quality service for women and children who have experienced domestic violence. To support and supervise a staff team, in the development and delivery of services for women and children in refuge. 

Responsible To: The Operations Manager

Duties and Responsibilities

Project Management:

• To identify service needs and inform the Operations Manager as appropriate

• To comply with the Housing Association management agreements

• To ensure that services comply with the funders’ criteria and with agreed quality standards, including Supporting People Quality Assessment Framework

• To develop and maintain appropriate fire safety and health and safety systems that comply with current legislation

• To act as the designated lead on safeguarding of children and vulnerable adults for the refuge

• To ensure that the building and furnishings are kept to a high standard to develop and maintain appropriate maintenance systems

• To ensure that any issues are reported to the Operations Manager and where appropriate to the Housing Association

• To monitor and evaluate the service, via various methods including feedback from service users and by producing statistical information

• To prepare quarterly reports for the Chief Executive Officer

• To be responsible for ensuring that returns are forwarded to the Supporting People team, the RSL and other funders as appropriate. 

• To ensure that monitoring systems are maintained and used by staff

• To ensure that Birmingham & Solihull Women’s Aid (BSWA) administrative and financial systems are maintained across the service

• To ensure that adequate records are kept for all service users

• To ensure that appropriate inventories exist to account for the equipment and resources

Development:

• To develop the services to meet the needs of the service users

• To develop a work plan for the services

• To work with the Chief Executive Officer and Management Board to develop, agree and implement a fundraising strategy

• To develop and ensure the implementation of appropriate policies and procedures with the management team

• To develop links with outside agencies and attend relevant fora and meetings in order to enhance the work of BSWA

• To work with the management team in the development of BSWA

• To participate in the development of Strategic and Annual plans for the organisation

• To participate in the development of Strategic and Annual plans for the organisation

• Staff Management:

• To offer line management, support, case reviews and annual reviews and plans for the staff team

• To assist in the recruitment and selection of staff

• To devise and run induction programmes, in consultation with the Operations Manager

• To ensure that staff are aware of and follow policies and procedures

• To ensure that staff receive appropriate training within budgetary constraints

• To facilitate team meetings and ensure that they are recorded

• To ensure that an adequate shift system is developed and adhered to

• To ensure that staff provide adequate support and supervision for volunteers and that they are integrated into the team

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

• Maintaining BSWA communication records 

• Following safety procedures

• Attending team and organisational meetings

• To attend in-house training

• To attend support and supervision sessions with your line manager

• To develop a professional working relationship with external agencies

• To contribute towards your project’s quarterly Management Board report.

• Financial Management:

• To work with the operations manager to develop a project budget

• To ensure that appropriate finance systems are maintained and that staff are aware of and follow finance systems

• To ensure that the services run within budgetary constraints

• To keep the Chief Executive Officer informed of the financial needs of the refuges

• To ensure that all charges are collected and recorded and report to the operations manager any problems related to this

• Support Work:

• To ensure that an Individual Support Plan is produced for each service user, in conjunction with the service user, and reviewed on a regular basis

• To ensure that individual needs of women and children are identified and to ensure that these needs are met by using both in-house resources and external agencies

• To ensure that appropriate methods of communication with service users are developed and implemented

• To maintain the confidentiality of the women and children using the service 

• To ensure that safeguarding issues in relation to service users are identified and dealt with in line with relevant policies.

• To ensure that information for service users is developed and  kept up-to-date

• To develop and maintain appropriate referral systems and to work to ensure that void loss is minimised

• To ensure that services to women and children meet statutory requirements

• To ensure that the move on policy is implemented effectively

• Training:

• To identify and attend training relevant to the post in agreement with your line manager

• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users 

• To raise awareness of the impact of domestic violence on women and children and of the BSWA services

• General:

• To maintain confidentiality in all matters relating to the organisation

• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To maintain an awareness of the issues surrounding domestic violence on a national and local level with a particular reference to those of relevance to child work

• To work within organisational and multi-agency child and adult safeguarding procedures and to act as a designated lead for safeguarding for the project

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA 

• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice

• To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010).

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment. 

We have roles available in 9 regions across the UK (see below). Roles will be home-based with some travel required within each region. 

Northeast 21.75 (3 Days) 1 role
Yorkshire and Humberside 36.25 (5 Days) 1 role
Northwest 21.75 (3 Days) 1 role
Wales 21.75 (3 Days) 1 role
East Midlands 21.75 (3 Days) 1 role
West Midlands 21.75 (3 Days) 1 role
Eastern 21.75 (3 Days) 1 role
South and Central 21.75 (3 Days) 1 role
West and Southwest 21.75 (3 Days) 1 role
 

Are you passionate about helping people? Do you have experience of using a case management approach to supporting people in traumatic situations? Do you have an understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area? Can you demonstrate experience of delivering support in a people centred service? Are you empathetic and an excellent communicator? If so, we’d love to hear from you.

We’re recruiting for a number of Local Caseworker roles to sit within our growing National Road Victim Service (NRVS) team. We are looking for experienced support professionals to establish local face-to-face delivery in locations across the UK. Local Caseworkers will provide case manage provision of immediate and early intervention care to victims of road death and serious and life changing injury.

The role will be subject to the latest covid-19 guidance. You will provide support to service users over the phone, through virtual meetings and written communications and face-to-face as required. The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

You will have a background in providing support to a vulnerable client group through both face to face and virtual settings. You will have knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement and experience of using a case management approach to supporting people in traumatic situations. You understand the importance and application of risk management and safeguarding procedures and are familiar with the Criminal Justice system and Coroners Court. You will live within one of the regions listed above and will have access to your own transport to travel across the region as required.

Key tasks

Reporting into a regional manager, you will be supporting service users who have suffered traumatic bereavement or serious and life changing injury by a road crash. You will be required to do so in a highly sensitive and empathetic manner, providing emotional support alongside complex practical information and advocacy requiring high level diplomacy skills. You will use a clinically and trauma informed casework methodology approach to support provision, using risk and needs assessments, with support plans working in partnership with both statutory and non-statutory support services.

Key tasks will include:

• Enable service users to cope with immediate practical challenges that may otherwise feel “too much to bear,” through a multi-agency approach to risk and needs planning.
• Support service users with their immediate wellbeing needs and address any safeguarding issues.
• Be informed and help service users discuss, in a safe environment, the emotional and physical symptoms that they are suffering; or are common to suffer and that they may suffer later.
• Develop a user-centred support plan, to help the service user cope with their emotional and physical symptoms.
• Develop and agree, with consent, a safe exit strategy via a continued pathway of further support that the service user accesses, if appropriate.
• Develop and maintain strong working relationships with other local specialist support services in the region both statutory and non-statutory.
• Participate additionally in team training, supervisory and development sessions, contributing to the professional development of yourself and the service through heuristic learnings.

You bring

Essential Qualities

• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Experience of using a case management approach to supporting people in traumatic situations.
• An understanding of the importance of working within standardised protocols and procedures.
• Experience of risk management and safeguarding procedures in a one-to-one support setting.
• An understanding of the effects of traumatic bereavement or serious and life changing injury and a willingness to learn more in this area.
• Demonstratable experience of delivering support in a people centred service.
• An understanding of the Criminal Justice system and Coroners Court.
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of consulting with other professionals within an advocacy setting.
• Excellent interpersonal skills, alongside effective communication skills, both verbally and in written form.
• The ability to deal sensitively and accurately with complex and emotionally charged situations.
• The ability to demonstrate empathy and control of own emotions and well-being, whilst supporting people/families who are suffering the effects of traumatic bereavement or serious and life changing injury.
• Proficiency in all standard office IT systems including Word, Excel and PowerPoint.
• Flexibility to work within the needs of the service requirements.
• A team player; you are outcomes focussed and work with others to get there.

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Completion of safeguarding and/or risk management training.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• We are open to secondments and candidates wanting to work flexibly or part time.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

The role:

You will work collaboratively with the management team at RMC to recruit, train and support volunteers. You will be responsible for the promotion of opportunities as well as monitoring and development of volunteers.

You will take the lead in pro-actively encouraging a training culture for volunteers and staff, and coordinate the ensuing effort. 

You will design a training programme making access to training as straight forward as possible and facilitate implementation of the training programme.

Main responsibilities of the job:

Recruitment

• Responsible for attracting, recruiting, inducting, motivating, developing, retaining, deploying and managing volunteers.
• Build key relationships with stakeholders in order to develop a large network of volunteers.
• Develop innovative approaches in order to ensure the comprehensive involvement of volunteers in our work, maximise the benefits of volunteering and improve the overall volunteering experience.

Development

• Create, organise and deliver training sessions for volunteers and volunteer mentors.
• Provide day-to-day support to volunteers and volunteer mentors (advisors, caseworkers, project officers, etc).
• Coordinate the work with mentors and organise volunteer supervisions.
• Ensure that volunteers are well prepared, as a result of their work experience, to enable them to move on to education, training or employment. It is vital that volunteers leave RMC with many transferable skills that they can utilise in making a positive difference to their lives.
• Develop and maintain relevant volunteer policies and procedures and ensure they are adhered to.
• Promote the RMC volunteering programme and opportunities.
• Identify training needs within the organisation and develop training opportunities for staff.
• Design and facilitate a training programme which staff can easily access.

Monitoring

• Develop and maintain clear records and outcomes.
• Report on outcomes and achievements of volunteers.
• Ensure Safeguarding protocols are followed.
• Maintain accurate records for funders and other stakeholders and write up case studies.

New projects

• Work with the management team to identify new projects in which volunteers could be involved.
• Ensure appropriate volunteers are recruited to deliver identified projects and tasks.

Coordination of training – staff & volunteers

• Oversee the organisation’s training programme and where necessary, assist trainees through self-learning modules and review progress on a regular basis.
• Develop and maintain relevant volunteer policies and procedures and ensure they are adhered to.
• Ensure trainees and other staff are informed of the activities, content and practical issues in the RMC learning programmes.
• When required, research, design and deliver training programmes, sessions, lesson plans and materials.
• Source external training and encourage record keeping to be kept up to date for continuing professional development.

We have two Regional Case Manager roles available; one role is to be based in Northeast / Yorkshire and Humberside / Northwest, and the other is to be based in Midlands / Eastern / South and Central. Roles will be home-based with some travel required.

Passionate about supporting and helping people? Are you experienced in managing services working with people in crisis? Are you ready to lead a team of local caseworkers supporting road victims? Can you demonstrate knowledge and understanding of working with people who have experienced sudden loss and traumatic bereavement? Are you ready to maintain oversight and take responsibility of road victim cases referred into your region and to ensure their compliance with safeguarding and risk management protocols? If so, we’d love to hear from you.

Who we are

Brake is the national, acclaimed charity tackling the daily, horrific carnage of deaths, injuries, and air pollution on roads. Traffic is the biggest killer of young people worldwide, poisoning our lungs and contributing hugely to the climate emergency. Brake’s vision is that people get around in safe and healthy ways. Our values require us to be evidence-based, aim high, and work collaboratively. We have a 25-year reputation for shouting out for positive change, advising government, encouraging action in communities, and delivering the UK’s National Road Victim Service (NRVS) for bereaved and injured families.

NRVS is the specialist, accredited, UK-wide national service for road victims, delivering day-one onwards case-managed care for anybody who has been bereaved or seriously injured in a road crash or supporting a road crash victim.

Who you are

Working as part of our National Road Victim Service we are seeking two experienced Regional Case Managers with a background in managing high-risk support services operating on a national basis. You will have extensive experience of managing staff teams including remote working and of services that provide a case management approach to care through trauma informed practice. The successful candidates will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered.

Key tasks

• Provide day to day line management and supervision to a small team of regional caseworkers offering guidance, support, and quality assurance.
• To maintain oversight of the cases referred into the region and to ensure their compliance with safeguarding and risk management protocols.
• Ensure support is provided through our model of trauma informed care.
• To consult with the triage team to ensure the timely allocation of cases from our central service team into the regional teams.
• To oversee the allocation of cases across the regional staff team.
• To consult with local partners and services referring into the service to establish pathways of care.
• Deliver weekly case review meetings with regional caseworkers, ensuring needs and risks of clients are met and outcomes recorded including quality assurance of safeguarding. Ensure all data is accurately recorded within the case management system.
• Contribute to NRVS’ wider processes of audit, evaluation, and impact monitoring.
• Ensure the lone working policies are adhered to daily to ensure the safety and security of the team whilst lone working and travelling to and from home visits.
• To support caseworkers with complex and high-risk cases by attending safeguarding and risk management meetings, both internally and externally to ensure compliance with best practice.
• To monitor and ensure that all support is delivered in a confidential and professional manner, adhering to safeguarding legislation and the latest data protection regulations.
• Ensure that all support meets service standard operating policies and procedures, inclusive of safeguarding and risk management, and make recommendations for continuous improvement.
• Provide assessments and decisions around complex intervention planning, including escalation of cases requiring clinical guidance to clinical director.
• Ensure that callers’ identified needs are met satisfactorily, within professional boundaries, to outcome goals, with those outcomes recorded.
• To contribute to an on-call duty manager system on a weekly basis to provide out of hours advice and support to caseworkers across the service.
• To deputise for Head of Service during periods of leave, sickness, absence.
• To actively contribute to the development of relationships with key stakeholders, organisations, and professionals in the region. This may include the provision of training and presentations to ensure that they are aware of the service.
• To contribute to the ongoing professional development of caseworkers through reflective practice, caseload audit and management and the development and delivery of formal CPD sessions.
• To be responsible (in collaboration with HR lead) for managing sickness and absence and return to work interviews.

You bring

Essential qualities

• Experience of managing services working with people in crisis with acute vulnerabilities and risks.
• Experience of managing and co-ordinating teams, including remotely.
• Experience of staff management and HR policies and procedures.
• Evidence of stakeholder and funder partnerships.
• Experience of report writing for funding bodies.
• Experience of a case management review process, safeguarding and active monitoring, and escalation of cases with health and safety needs.
• Knowledge, experience and understanding of working with people who have experienced sudden loss and traumatic bereavement.
• Knowledge, experience and understanding of working in a trauma informed way, providing trauma informed care to adults and families.
• Knowledge of best practice in working with traumatic bereavement and managing services in this area.
• Knowledge of safeguarding, risk management and GDPR procedures.
• Experience of using a case management support framework.
• Management of crisis intervention and working in collaboration with other professionals to support those with complex needs (i.e. crisis and home treatment teams, community mental health services, ISVA and IDVA roles).
• Experience and knowledge of working with and supporting people through the criminal justice and coronial process.
• Experience of audit, monitoring and evaluation activities.
• Experience of establishing and sustaining partnerships with key partners, stakeholders, and other professionals.
• Experience of research and advocacy activities.
• I.T. and data management skills.
• Ability to work creatively, adaptively and with flexibility across a range of circumstances.
• Commitment to and a passion for providing a high level of quality care to those experiencing traumatic bereavement and catastrophic injury.  

Desirable

• A professional qualification or evidence of training in psychological trauma.
• Experience of working with those affected by road traffic collisions.
• Experience in developing and delivering training programmes.
• Completion of safeguarding and/or risk management training.
• Project management qualification or equivalent experience in practice.

About the team and how we work

• You will be joining a skilled, dedicated and friendly team, with a visionary, dynamic and expert chief executive committed to growing the charity’s impact, and a knowledgeable and engaged Board of Trustees.
• Our team works remotely and encourages use of sustainable transport.
• Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
• Employees are subject to driver licence checks. If you drive, please note we do not accept applications from serious traffic offenders due to the nature of our work.

Head of Projects and Programmes
Reference: NOV20219624
Location: Flexible in UK
Salary: £40,800 - £45,263 per annum
Benefits: Pension, Life Assurance, 26 days Annual Leave

As the UK’s largest nature conservation charity, with a workforce of over 14,000 employees and volunteers across all 4 countries of the UK, the RSPB has an ambitious programme of work transforming its approach to saving nature.

Recognising that people are at the heart of delivering this, we have an exciting opportunity for a talented individual to lead our People Programme. You will lead a team of project managers to deliver the organisational workforce and leadership changes that is described in our newly designed RSPB Strategy that defines who we are and what we will deliver over the next 10 years.

You will have responsibility for leading your team, and engaging and influencing widely across the RSPB, to deliver complex cross organisational programmes and projects. You will ensure that projects and programmes are fully defined, establish effective project teams, and ensure the best outcomes for people and nature are delivered on time and on budget. You will use a range of project techniques to respond to a variety of opportunities and challenges and will coach and support your team to constantly develop and improve.

Essential skills, knowledge and experience:

• Programme management skills, with the ability to successfully manage complex programmes, managing risks, cost, time, and project teams.
• Demonstrable ability to manage changes within programmes
• Visible, inspiring, and effective leadership of direct teams, with the ability to engage and lead virtual teams without line management authority.
• Diplomacy, collaboration, and negotiation skills, with the ability to influence others, both internally and externally.
• Attention to detail and ability to understand financial systems.
• Excellent written and verbal communication skills to present, influence and represent the organisation.
• Able to work under pressure and adapt to changing circumstances.

Desirable skills, knowledge and experience:

• Ability to design programmes in response to organisational strategy.
• Ability to deliver organisational and cultural change.

This is a Permanent, Full-Time role; however, we are open to applications from candidates looking to fulfil this contract flexibly for 30-37.5 hours per week, pro-rata.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

Closing Date: Thursday 23rd December 2021
We are looking to conduct interviews for this position from January 2022.

To Apply and for more information:

If you would like to find out more about this position and to apply, please click the button to be directed to our website.

No agencies please.

An exciting opportunity has become available for two, temporary, part time Children and Young People’s Officers to provide bereavement support, information, and guidance to our bereaved community. The post holders will be expected to manage a range of children’s bereavement services in the Birmingham Area, ensuring the highest standards of bereavement support are available to Birmingham families, with specific emphasis in Children and Young people in our most deprived areas.

This post is funded by a specific grant managed by Birmingham City Council Public Health team

The candidates must be able to work 2 to 3 days per week, at least one late shift (until 8pm) per week, and the occasional Saturday morning shift. It will also be expected that the successful candidates will attend at least 15 hours Continuous Professional Development Training per year, with training often held on a Saturday.

Victim Support is looking for a Suicide Liaison Worker based in Worcestershire. This role is part-time and home based with regular travel across the region.

Victim Support are recruiting a Suicide Liaison Worker for a brand new service to be delivered across Worcestershire. The service will provide high quality emotional and practical support to those who are bereaved by suicide, both in the immediate aftermath but also in the weeks and months that follow, should it be needed. Bereavement by suicide can be a particularly severe and traumatic experience and the grieving process is often more complex and longer than for other types of bereavement. Each individual responds differently but families and close friends of the person lost to suicide are more likely to suffer physical and mental ill health for a long period of time after the death. This service will play an important role in helping those bereaved by suicide by providing a range of interventions that are flexible to the needs of the person.

The nature of this role requires the post holder to demonstrate great sensitivity, compassion and understanding but also be proactive and person centered in their approach. They will also need to demonstrate resilience and the resolve needed to work with those in very difficult circumstances. They will be familiar with models of grief, will have experience of working with service users with complex needs and know how to build effective partnerships. The service operates in a flexible way across the Worcestershire area so it is vital that, since much of the support will be delivered face to face, the post holder has the ability to drive and have access to a vehicle.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

 DVPO Support Worker with Language Specialism

Hours Of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24,982

Job Purpose:

• To implement a high quality support and advocacy service to women affected by domestic violence, using a community language as appropriate, working alongside police to maximise use of Domestic Violence Protection Notices/Orders.

Responsible To: Safety Unit Manager

Duties and Responsibilities:

Development:

Ø  To identify and develop support and safety strategies to meet the needs of women and children seeking support through BSWA’s Home Options Hub

• To work in partnership with West Midlands Police force in developing the support service around DVPN/Os.
• To work with the manager to develop and implement appropriate practice guidance, including information sharing protocols
• To set up referral pathways and build up links with potential referral agencies
• To keep abreast of issues regarding domestic violence on a national and local level, including legislative changes that impact this work.
• To participate in multi agency work as agreed with your line manager.
• To explore the development of volunteering opportunities within the Project.

Support Work:

• To carry out full needs and risk assessments and develop safety plans with women
• To develop and produce case files with action plans for each service user
• To provide referral and direct support to women applying for further civil protection orders
• To keep women informed about developments in legal proceedings as they arise.
• To support and advocate on behalf of women, where appropriate.
• To work with women in recognising  women and children’s individual needs and refer to specialist agencies where necessary
• To facilitate access for women to both statutory and community services
• To devise and implement appropriate methods of communication with women and children, in agreement with your line manager

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that clear and accurate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports with statistical information for your line manager

Ø  To monitor and evaluate the project, via various methods including feedback from service users, evaluation and statistical information

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the services, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager.

• To attend in-house training.
• To attend support and supervision sessions with your line manager.
• To develop a professional working relationship with external agencies.
• To feedback relevant issues from external meetings/ training to the staff and management teams as appropriate.
• To promote awareness of the impact of domestic violence on women and children and BSWA services
• To provide awareness raising sessions to external agencies linked with the project.

General:

• To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA and local multi-agency child and adult safeguarding procedures.
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Role Overview 

Job Title: Independent Domestic Violence Advocate 

Location: Warwickshire

Salary: £25,104 per annum 

Contract type: Permanent

Hours: Full Time, 37.5 hours per week

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Responsibilities

We are recruiting for a Independent Domestic Violence Advocate to join our team in Warwickshire.The independent domestic violence advocate will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children. This will involve establishing and prioritising the risks to and the needs of survivors of domestic abuse and developing and delivering individual support and risk management plans in partnership with other agencies who attend the MARAC.

The post holder will empower survivors by providing them with emotional, practical and personal welfare support. The job involves ensuring that women are provided with a safe, supportive and welcoming environment and enabling them to access their rights, make decisions and increase their life options. The job involves informing survivors of the full range of civil, criminal and practical options that might increase their safety.

Essential Skills or Experience

The successful candidate must have proven experience of providing emotional and practical support to survivors of domestic violence. You must understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively and be able to work independently and prioritise your busy workload.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervision for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: 09:00 am 30th November 2021 Tuesday.

Interview Date: 8th December 2021 Wednesday.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Role Overview

Job Title: Domestic Abuse Health Advocate Educator (Fixed Term, Maternity Cover) 

Location: Warwickshire

Salary: £25,104 per annum 

Contract type: Fixed Term until 30 June 2022

Hours: Full Time, 37.5 hours per week (Duty rota between 08.30am – 20.30pm)

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Responsibilities

We are recruiting for a Domestic Abuse Health Advocate Educator to join our team in Warwickshire. In this post you will be responsible for providing training and ongoing support to GP practices and other health professionals to enable primary and secondary care staff to be able to effectively talk to their patients about domestic violence and abuse (DVA).This also includes providing early identification and offer appropriate care pathways for female and male victims of domestic violence and abuse aged 16 years and over.

The role involves working with the hospital safeguarding leads and co-location in either the George Elliot Hospital or Warwick Hospital;

You will also be working in conjunction with Service management to identify other opportunities for co-location.You will have to work within a defined locality, either Stratford-upon-Avon District; North Warwickshire and Nuneaton and Bedworth, or Warwick District and Rugby borough; building links with health professionals and support agencies.

Essential Skills or Experience

The successful candidate will have experience of developing, delivering and evaluating training and proven experience of providing emotional and practical support to survivors of domestic violence. You will understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively. An ability to work independently and prioritise a busy workload is essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; clinical supervision for all front line staff a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Other information

Closing Date: 9:00 am Wednesday 1st December 2021

Interview Date: W/C 6th December 2021 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As a Night Service Supervisor you will be responsible for the day to day delivery of a safe and effective helpline service for children and young people through volunteers.

You will have the ability to provide effective supervision to volunteers and staff including feedback, training and support where needed and ensuring that a quality response is given to every child or young person who contacts ChildLine.

You will have the proven ability to engage with children and young people as well as up to date knowledge of child protection systems, best practice, research and legislation and the ability to make child protection risk assessments.

You will be committed to protecting and enhancing the lives of children and young people.

Overnight shifts up until 7:30am is required along with other shift work over evenings and weekend is a regular requirement to ensure Childline can respond to all children’s calls.

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Post:  Advice and Wellbeing HUB Worker

 Specific community language posts are also available for this role for Urdu speakers. Please indicate in the supporting evidence if you would be interested in the language post

Hours of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24,982

Job Purpose:

• To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through drop in surgeries and a helpline service

Responsible To:  Wellbeing Hub Manager

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing the wellbeing hub, including risk and needs assessment and safety and support planning
• To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
• To support volunteers and students in delivering support services
• To participate in a rota to cover at the hub and across community venues as necessary
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend training and conferences relevant to the post, in agreement with your line manager
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service andin all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Are you looking for a role that is diverse, stimulating and rewarding every day? We are looking to recruit a vibrant Support Coordinator to join our supported living management team in Cannock Chase, Staffordshire. The ideal candidate will be a caring and compassionate leader with excellent communication skills and a passion for supporting individuals with learning disabilities.

You will be responsible for the management of our supported living services located in Cannock Chase, Staffordshire. You will need at least two years of experience of supporting people with learning disabilities and experience of staff supervision and management. Driving is also an essential requirement for this role as you will be expected to travel between services.

You will be responsible for managing our excellent staff team and supporting our services users. You will ensure that our service users are encouraged to fulfil their passions and enjoy a range of activities within their homes and out in the community. Our service users love shopping, afternoon tea, walking, going to restaurants and much more.

Support Coordinator Duties:

• Leading on the quality of the service and to ensure that it meets our quality standards and that of Care Quality Commission,
• Ensure we meet the needs of the service users we support and fulfil our contractual requirements,
• Provide direct care and support to service users including giving personal care
• Co-ordinate tailored Personal Support Plans for service users,
• Coach, advise and mentor staff in all aspects of service delivery,
• Encourage service users to engage in a range of activities that meet their health, wellbeing and cultural needs,
• Develop warm and trusting relationships with service users and their families enabling them to enjoy their time at the service to the fullest,
• Work closely with senior management and other bodies/health and social care professionals
• Willingness to work flexibly according to the needs of our services.

Benefits of working with Creative Support:

• A one-off bonus of £100 upon successful completion of the 4-month probationary period.
• Competitive pay and a pension with company contribution and 28 days annual leave,
• Company paid enhanced DBS for all staff
• Free employee support programme
• All our staff are supported 24/7 by our out-of-hours teams
• Support to complete the nationally recognised Care Certificate and Social Care Diploma

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

We expect all applicants to Creative Support to have had at least their first Covid 19 vaccination prior to starting employment with us and to be committed to having the second vaccination within a 3 month period.