3 Caseworker jobs in Bristol
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We are looking for a resilient and dedicated individual to join our Avon & Somerset team as a Caseworker, working within the VS team as part of the Avon & Somerset Victim Service partnership.
The service provides support to anyone aged over 18 affected by crime and anti-social behaviour across the whole geography of Avon & Somerset. This role is part-time, and is hybrid working both from home and 1 day a week in Keynsham Police Station (a suitable and confidential workspace at home is required).
During initial training and whilst awaiting police vetting the successful candidate will be required to work 1 day a week from our office based in the Vassall Centre in Fishponds, Bristol. When vetting has completed the job location will be Keynsham Police Station, with occasional working days from the Vassall Centre.
Do you want the unique opportunity to work in a fast-paced service, delivering exceptional and tailored support? Do you want to contribute to change & improvement for those who need it?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Caseworker you will provide high quality support to victims of crime and anti-social behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also contribute to providing cover for the local VS Helpline.
Key Responsibilities:
- Effectively manage a caseload of self-referrals or referred victims.
- Ensure each victim receives individually appropriate tailored support that fully meets their needs, keeping complex needs central to all processes and decisions.
- Throughout a support relationship consistently revisiting impacts and outcomes of the victim, addressing emerging support needs within an agreed framework.
- Undertake risk and needs assessments to address the specific needs of the victim in line with VS operating procedures.
- Follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice.
- Identify barriers to individuals accessing our services and determine solutions. Working with existing multi-agency partners to which victims can be referred for ongoing and specialist support.
- To work alongside a team of staff and volunteers to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, to deliver individual, bespoke services with respect, dignity and sensitivity.
- Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary.
About You
- An understanding of the impact of crime on victims such as anti-social behavior, domestic abuse, sexual violence and hate crime.
- Effective verbal and written communication skills.
- The ability to use IT applications competently.
- An understanding and practical application of Equal opportunities and diversity and inclusivity.
- Proven track record of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s).
- An ability to balance competing needs and priorities.
- An ability to work independently and as part of a team.
- The ability to maintain professional boundaries.
- Knowledge and understanding of the requirement for confidentiality and safe working practices, maintaining records in accordance with the Data Protection Act and other legal requirements.
- A successful track record of building effective working relationships across internal and external stakeholders.
- You will need:
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a varied, rewarding role for someone who wants to make a real difference in the community while helping to shape high-quality welfare benefits advice services. As a key member of the senior management team, you will lead a team of welfare benefits caseworkers, supporting colleagues with complex welfare benefits issues, offering regular supervision, and bringing the team together through advice meetings that encourage learning, collaboration and consistent good practice. You will also work with the senior management team to review data, identify trends and contribute to the development of our services.
Working with our Head of Service, you will help recruit, train and supervise a small team of advice support volunteers. You will also have opportunities to share your expertise by delivering occasional welfare benefits training to volunteers and external partners.
Alongside your management responsibilities, you will provide specialist welfare benefits advice casework. The role includes flexibility in appointment scheduling, allowing you to respond to changing workflows and emerging needs across the service.
We are looking for someone with up-to-date welfare benefits knowledge, strong casework skills, and the confidence to support and develop others. You will bring excellent communication and organisational skills, sound judgement, emotional intelligence and a collaborative approach to leadership. Ideally, we are looking for someone with strong management experience, but we will also consider highly skilled caseworkers with the right aptitude, who are ready to take the next step in their career.
North Bristol Advice Centre is an innovative and forward-thinking charity that has been delivering advice support in communities since 1984. We are inclusive, values-driven, and prioritise excellence and quality, as well as providing caring and person-centred support. We actively support the wellbeing of our staff with flexible/hybrid working, relaxed dress-code and an active Wellbeing Group, and provide ongoing training and opportunities for professional development.
The role is full-time, Monday to Friday, 9am to 5pm.
Hours: 35 per week. Occasional evening/weekend work may be required
Salary: £35,292 – £37,037 (pro rata) (+ 4% employer contribution to contributory pension scheme – after qualifying period)
The client requests no contact from agencies or media sales.
Thank you!
Are you a proactive, collaborative and compassionate individual with experience of supporting, engaging with, or communicating with young people or people experiencing disadvantage? Do you have the ability to understand and maintain appropriate professional boundaries when supporting vulnerable young people?
If so, St Giles is looking for a SOC Volunteer who will support the Serious Organised Crime (SOC) team in its work with young people who may be vulnerable to, experiencing, or at risk of criminal exploitation, serious violence, offending and associated harms. This is a supported volunteer role. The volunteer will not hold an independent caseload or undertake lone client contact.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As our volunteer, you will support SOC staff to build positive, trusting relationships with young people and engage them with the service. This will involve attending planned client sessions, appointments and community-based activities alongside an authorised St Giles staff member and supporting young people with agreed practical activities, including education, training, employment, volunteering and positive activities, under the direction of SOC staff.
We will also rely on you to support confidence-building, strengths-based and positive decision-making activities with young people, assist SOC staff with appropriate preparation and follow-up activities connected to client sessions and support the delivery of group activities, workshops and engagement sessions where appropriate.You willlisten to young people without judgement and encourage them to recognise their strengths, aspirations and opportunities for positive change and work collaboratively with SOC caseworkers and the wider team, sharing relevant information with the staff member responsible for the young person’s case.
What we are looking for
- Experience of volunteering, community activity, mentoring, peer support or youth work is desirable but not essential
- A willingness to work alongside staff, follow guidance and undertake relevant training
- An understanding of, or willingness to learn about, criminal exploitation, serious youth violence and the vulnerabilities that can increase exploitation risk
- An awareness of strengths-based, person-centred and trauma-informed approaches
- The ability to encourage and support young people while respecting their choices and maintaining professional boundaries.
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work
We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
An enhanced Children’s Barred List DBS check is required for this role.
PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification.
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.