Victim Support is looking for a full time Service Delivery Manager and Caseworker (hybrid role). The successful candidate will be based at Keynsham Police station.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve.

The main purpose of this job is to oversee the delivery of an excellent service to people affected by crime. This will be done by recruiting, developing and supervising volunteers who will support victims of crime across Avon and Somerset. You will also run a caseload of clients, supporting them to cope with and recover from the impact of crime.

You will also be responsible for accurate recording and reporting on your service, and for developing and maintaining good relationships with partner organisations and stakeholders.

To be successful in this role you will have strong communication and empathy skills and a commitment to making a difference to people affected by crime. You will also be able to manage your own area of work, and prioritise effectively in a busy and fast moving environment.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Citizens Advice in Somerset have exciting Advisor and Caseworker Supervisor opportunities

(with some home working)

Citizens Advice Somerset is a collective of five Citizens Advice charities that work closely together to provide the very best advice on issues affecting individuals and families.  Whatever problem someone seeks our advice on, we value diversity, champion equality, challenge discrimination and help people to find a way forward.

Together the five charities ensure that everyone living in Somerset has quick and easy access to accurate advice.  Our partnership working enables us to share best practice, be more accessible for the people who need us most and operate as efficiently as possible.  This is an exciting time to become involved in a progressive collective of forward-thinking charities determined to deliver the best support to Somerset residents.

Right now, we are looking to build our teams with these exciting appointments;

Advice roles:

• Mental Health Adviser, based in Shepton Mallet, Frome, Wells or Street (21hrs pw)
• Universal Credit Adviser, based in Taunton (14hrs pw)

You will be a team player, flexible and friendly, with good IT skills and ideally have a good understanding of advice and social welfare law.  Training and induction will be given, and all suitable candidates will be considered.

Roles may include some home working, and may support the work of more than one base.  If you feel that more than one of the vacancies suits your skills and experience, then please apply for all that interest you.  We will consider job share.

To find out more about each opportunity, the skills and experience we are looking for, the closing date and how to apply, please visit our website via the Apply button.

Good luck!  This is an exciting time to be joining Citizens Advice in Somerset.

3 X Senior Family Safeguarding Recovery and Wellbeing Workers

Hours per week: 37

Contract: Fixed-term (until September 2022)

Salary: £24,487 - £26,759

Location: Somerset (traveling will be essential)

Hours: Monday-Friday (with the expectation that some evening & weekend work will be required).

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other problems.  Our goal is to inspire hope and deliver change for everybody and every community we work with.

Open Mental Health is a Somerset alliance of local voluntary organisations and the NHS. We are working in partnership to ensure that residents of Somerset get the support they need, when they need it. Our shared ambition is to ensure that people living with mental health problems get the right support at the right time. Working together, we support people to live a full life, by enabling access to specialist mental health services, housing support, debt and employment advice, volunteering opportunities, community activities and physical exercise, to help support and improve their wellbeing and quality of life.

This exciting new role aims to bring together the Open Mental Health and Family Safeguarding models. Working with parents who have a mental health condition and whose behaviour means that their families are at risk of harm, it will provide holistic, strengths-based support, focusing on the needs of the parent and family. Using a psycho-social approach, this role will deliver individual and group interventions and support engagement with a range of social, therapeutic, creative, practical and community activities.

About You

We are looking for someone who embodies our values of hope and courage, and is committed to making a positive difference to the health and wellbeing of service users. You will have experience of delivering individual and group interventions for people with complex needs, including mental health, domestic abuse, alcohol/drug dependency and long term conditions. You will thrive in a collaborative environment and have experience of working as part of a multi-disciplinary team to deliver holistic and trauma-informed support to clients.

For more information on the role and person specification, please see the Role Profile attached to this advert. To open the Role Profile please click on ‘1 Document available’ at the top of the screen.

What we can offer you;

• Flexi-time working
• Childcare Voucher Scheme
• Cycle to Work Scheme
• 26 days holiday
• An extra days holiday for each year of service up to 5 years
• Holiday purchase scheme

Closing date:  7th February 2021 at midnight

Interview date: Rolling

 Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.

We are seeking to appoint a Telephone Energy Advisor for a fixed term contract until March 2022. The new role will be part of our Household Energy Services team. The ideal candidate will be an excellent communicator, with an enthusiasm for giving advice about household energy efficiency and income maximisation. The post-holder will be someone with the ability to cope with sometimes distressed/vulnerable clients in crisis, who is keen to be part of a busy team at the forefront of CSE’s work.

The main focus of this role is provision of our Western Power Distribution (WPD) Power Up project, our Home Energy advice line and any new telephone advice services that become available. This will involve providing accurate and appropriate advice on all aspects of home energy efficiency. The role will also involve general administrative tasks including data inputting, updating customer records and the sending out of post-advice follow-up material.

This is an exciting opportunity for a passionate and experienced individual to join the Bristol Hub as an Operations Executive. This role is well suited to an individual that is able to work directly with young people, volunteers and delivery partners to plan, organise and deliver self-development and employment opportunities for young people in the South, to empower them to live, learn and earn.

We are looking for someone who:

• Is an effective communicator and collaborator
• Will thrive in a busy and dynamic role
• Is able to work efficiently and effectively to manage multiple priorities and deadlines
• Can confidently work as part of a team, with other departments across the organisation and externally with delivery partners and volunteer 
• Has experience of working on their own initiative to achieve individual and team objectives  
• Can write, develop, and deliver lesson plans both face-to-face and virtually, utilising digital technology (including MS Teams)
• Has a fine attention to detail and can process paperwork in a timely and accurate manner

We work with young people from every background, so we are passionate about building a diverse workforce that represents the young people we support. We therefore welcome applications from everyone who meets the essential criteria for the role. If you believe you have the passion and skills to help young people change their lives, then we would love to hear from you.

Our Execs provide 1:1 and group support for young people, volunteers and delivery partners so you will need to have experience in facilitating skills development in at least one of the following: 

•    Social and personal development 
•    Digital skills training 
•    Education sector  
•    Employability/self-employment training  
•    Volunteer training/management 
•    Partnerships management 
 

Upon joining The Prince’s Trust you will have the opportunity to join and be supported by our four networks:
PT CAN (Our Cultural Awareness Network)
PT NOW (Our Network of Women & Parents)
PT Pulse (Our LGBTQ+ network)
PT DAWN (Our Disability and Wellness Network)

To be successful in this role, you will need to be able to engage in challenges with optimism and resilience and be adaptive and flexible – embracing change and innovation. If you think that is you, we’d love to hear from you.

Your application answers will be reviewed blind to ensure fairness. Your responses will be randomised and the shortlisting panel will not see any details about you, including your CV. Your CV will only be seen after shortlisting if you have been invited to an interview.

Please note your application will be automatically rejected if you are not a qualified social worker.

We are recruiting talented Leadership Development Advisors to deliver 1-to-1 and group coaching sessions to Firstline Leaders (FLLs). We currently lack racial diversity in our coaching pool and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian and minority ethnic (BAME) backgrounds for these roles.

Job Description

Firstline is a tailored leadership development programme based on Frontline’s leadership capability framework and a carefully cultivated curriculum.

First line managers are the primary engine for championing reflective leadership practice and systemic change in social work.

Two ten-month cohorts run each year, the first starting in the spring, the second in autumn. The participant journey on the Firstline programme includes a number of residential leadership modules, workshops and extensive coaching by our Leadership Development Advisors.

The Role

DHI is an award winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and well-being of their community. We are looking for applicants who will share our passion for our values, and our commitment to our client groups and our local communities.

We are recruiting for a Drug and Alcohol Practitioner to join DHI in South Gloucestershire to support clients within the area who are experiencing problematic use of drugs and alcohol.

This exciting, and rewarding role is based within GP Practices and our community hubs across South Gloucestershire. The successful applicant will be responsible for providing 1:1 support and delivering groups to support our clients in achieving their goals.

You will be joining an experienced and enthusiastic Primary Care Team that work hard to support each other, deliver an exceptional service to clients and meet our contract requirements.

If you’ve got experience or an interest of working in the substance misuse field and share DHI’s values of self-direction, stimulation and zest for life, we’d love to hear from you.

If you’d like to know more about the role, please contact Hannah Brittain, Primary Care Service Lead, for an informal discussion.

How To Apply

Please use the enclosed Job Description and Person Specification to complete an Application Form and Skills Form and send to HR before Midday Tuesday 2nd February 2021. More iformation available on the DHI website

Customer Insight and CRM Co-ordinator 
Salary: London - £28,000 per annum + Excellent Benefits, National - £23,900per annum + Excellent Benefits
Location: London, Bristol and Manchester
Contract: Permanent 

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. 
Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford. 
Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve.
Interested in housing associations, marketing and data analysis? Want to work in an exciting and dynamic team?
We’re advertising for a Customer Insight and CRM Coordinator to join the NHF’s Member Intelligence team. You’ll primarily be involved in collecting and analysing customer data from NHF events, while also helping to shape systems and processes to collect, maintain and utilise member data effectively. We’re looking for someone who has strong communication skills, is able to work collaboratively with various colleagues, and who will put members at the heart of everything they do.
The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff . We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 28 January 2021
Interview date: 10 February 2021  
 
Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date

Support Worker

As well as our existing contracts, we expect to launch a number of new projects in 2021 and so are looking for people who can commit to full or part time hours (3 days per week) for three months (and possibly longer) as well as bank staff.

Support Worker Responsibilities:

As we are looking for bank staff as well as those who can make a firmer commitment to part-time or full-time hours, this is an ideal opportunity for anyone studying, with caring responsibilities or who already has a part-time job and we would welcome a discussion on how this work could fit around the other commitments in your life. As well as offering flexible working from the start of your employment, our staff benefits include access to mental and emotional health support via our partner agencies and opportunities to further develop your skills, including by our own excellent in-house training. Our culture is open and we encourage everyone to contribute to the direction of the organisation. Successful candidates will have to undertake a DBS check.

Support Worker Requirements:

To be considered for this role, you must be qualified in Information Advice & Guidance (IAG) to level 3 or have an equivalent qualification or have at least one year’s experience of IAG in a role supporting / mentoring clients to develop a plan to improve their situations. You should be a great communicator with a naturally coaching style and the ability to provide a service that is welcoming to all. You will have insight into the needs of vulnerable people from diverse backgrounds and understand the need for confidentiality when working with personal information.

You must be a competent user of IT, including email and using the Internet, as well an organised administrator. It is absolutely essential that you share our values. It would be helpful if you have an understanding of discrimination and equality and diversity issues, including those not set out in law such as the ‘poverty premium’. An understanding of housing rights would also be an advantage..

The ability to speak Arabic, Bengali, French, Gujurati, Polish, Punjabi, Romanian or the language of another group that is affected by financial and digital exclusion would be an advantage.

About Clean Slate Training & Employment CIC :

Clean Slate is an exciting and innovative social enterprise working towards a world where everyone can provide for themselves and their families, where society addresses everyone’s needs and where it does not cost more to be poor. We believe in fair opportunity for all so anyone willing and able can access employment. We enable people to improve their financial wellbeing, supporting them to access the help they need to manage their money well and find work. Clean Slate, in partnership with Quids In! magazine, is re-writing the rulebook on helping low income households to become better off.

Clean Slate is expanding. We are looking for Support Workers to join our team to support us in delivering remote services for people who are struggling with their finances: the risk of debt, rent arrears and ultimately even homelessness. You will make contact with new referrals by phone and email and provide information, support and guidance, including signposting them to specialist advice and regulated bodies. You will help people to use digital tools to be better off. You will support clients to build their skills, take control of their finances and find employment. You will work with partner agencies and statutory bodies in the local area and will assist us with the money skills and employment workshops and training run by our tutors.

Location: London

Salary: £25,650 per year including London Weighting, £22,500 per year for applicants based outside London, Pro rata for part-time hours

Type: Full Time, Part Time and Bank Staff, 3 months Fixed Term Contract

You may have experience of the following: Support Worker, Care Staff, Residential Care Worker, Challenging Behaviour, Social Care Worker, Community Services, Care Assistant, Healthcare Assistant etc.

Ref: 96372

Wiltshire Citizens Advice is part of the network which delivers the Help to  Claim Service which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

As part of this, there is a national network  of Best Practice Leads, to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and share ideas and best practice. 

The role will work across a Jobcentre Plus district in Dorset, Hampshire, WIltshire and the Isle of Wight area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.

You can be based anywhere in the region but must have the ability to travel to Wiltshire approximately 1 day per week. 

The Role

DHI is an award-winning charity that challenges social exclusion by supporting people to achieve their potential and contribute to the richness and wellbeing of their community. We are looking for individuals who share our passion for our values of self-direction, stimulation and zest for life and our commitment to our client groups and the local communities we serve.

We have new funding from MHCLG/PHE to increase support to people with substance use issues who are homeless or vulnerably housed. The aim of this specialist housing role is to lead on the recruitment, training, deployment and support/supervision of Peers in a range of placements across the housing and homelessness services including the new drug and alcohol tenancy support service as part of the MCHLG/PHE Rough Sleeper and drug and alcohol initiative.

If you would like an informal conversation about this role, please contact HR to arrange a call with Sam Wheeler. 

How To Apply

Please use the enclosed Job Description and Person Specification to complete an Application Form and Skills Form and send to HR before Midday Friday 5th February 2021. For further information, please visit the DHI website. 

About The Role

We are looking for a Support Worker to join our North Somerset team, working with clients in the Weston-super-Mare area. Are you prepared to go the extra mile to ensure a positive outcome for your clients? If you are, then we want to hear from you.

You will be working with people with low support needs age 18-30 years old who are impacted or threatened by homelessness. This could include single people, pregnant or small families. The support will be tenancy sustainment and will help the client to achieve their goals and aspirations and move on with skills to be independent in managing on their own. We are very proud of our services and helping clients is at the heart of everything we do.

You work closely with other agencies around specific needs including mental health and DV, private letting agents and landlords and/or others.

You will be helping clients to manage their tenancy including housing management, working with benefits (housing benefits, universal credits, PIP and other), budgeting and exploring options around education, training and employment. You will write support plans and assess risk, and will be engaging with other professionals, working towards moving your clients on from temporary accommodation.

This can be a challenging role at times as you will be working with clients who have a range of difficult and challenging issues / behaviours but if you are motivated to make a positive contribution to the lives of our clients and have a “can do” approach to your work, it is an incredibly rewarding role. Experience in a similar role would be great, but it is more important to have a passion for helping people in the local community.

Due to the nature of this role, a full valid driving licence and access to a suitable vehicle is essential.

We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

About The Candidate

To be considered for this role you will:

Essential:

• Have an understanding or experience, of issues surrounding homelessness and good awareness of associated risks this may bring such as alcohol and substance misuse, mental health, self-harm, offending behaviour.
• Have understanding or experience of debt management and of welfare and housing benefits.
• Be resilient with the ability to be open and responsive to the challenging needs of clients and commissioners of the service.
• Be able to take ownership and responsibility for a caseload, motivate and engage clients using the service and their pathway to independence.
• Be able communicate on different levels both verbally and in writing and  be able to ‘think on the spot’ when reacting to difficult situations.
• Be committed to LiveWest values and bring enthusiasm and willingness within all aspects of the role and service.
• Have good IT skills, excellent interpersonal skills.

Desirable:

• Have empathy and understanding of the needs of clients who are experiencing homelessness and the barriers they face.
• Be able to build network effectively to source accommodation options and opportunities for clients.
• Have an understanding, or experience, of lone working.
• Understand the impact of trauma and can show us you have experience of or the ability to provide high-quality support whilst managing challenging situations.
• Understand the importance of working within equal opportunities, safeguarding and confidentiality guidelines.

The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to support a diverse range of people.  You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain appropriate boundaries.

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career.

About The Company

At LiveWest, we believe in a home for everyone.  We own and manage over 37,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

About The Role

We are looking for a Support Worker to join our North Somerset team, working with clients in the Weston-super-Mare area. Are you prepared to go the extra mile to ensure a positive outcome for your clients? If you are, then we want to hear from you.

You will be working with people with low support needs age 18-30 years old who are impacted or threatened by homelessness. This could include single people, pregnant or small families. The support will be tenancy sustainment and will help the client to achieve their goals and aspirations and move on with skills to be independent in managing on their own. We are very proud of our services and helping clients is at the heart of everything we do.

You work closely with other agencies around specific needs including mental health and DV, private letting agents and landlords and/or others.
You will be helping clients to manage their tenancy including housing management, working with benefits (housing benefits, universal credits, PIP and other), budgeting and exploring options around education, training and employment. You will write support plans and assess risk, and will be engaging with other professionals, working towards moving your clients on from temporary accommodation. 

This can be a challenging role at times as you will be working with clients who have a range of difficult and challenging issues / behaviours but if you are motivated to make a positive contribution to the lives of our clients and have a “can do” approach to your work, it is an incredibly rewarding role. Experience in a similar role would be great, but it is more important to have a passion for helping people in the local community.

Due to the nature of this role, a full valid driving licence and access to a suitable vehicle is essential.

We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.

About The Candidate
To be considered for this role you will:

Essential:

- Have an understanding or experience, of issues surrounding homelessness and good awareness of associated risks this may bring such as alcohol and substance misuse, mental health, self-harm, offending behaviour.
- Have understanding or experience of debt management and of welfare and housing benefits.
- Be resilient with the ability to be open and responsive to the challenging needs of clients and commissioners of the service.
- Be able to take ownership and responsibility for a caseload, motivate and engage clients using the service and their pathway to independence.
- Be able communicate on different levels both verbally and in writing and  be able to ‘think on the spot’ when reacting to difficult situations.
- Be committed to LiveWest values and bring enthusiasm and willingness within all aspects of the role and service.
- Have good IT skills, excellent interpersonal skills.

Desirable:

- Have empathy and understanding of the needs of clients who are experiencing homelessness and the barriers they face.
- Be able to build network effectively to source accommodation options and opportunities for clients.
- Have an understanding, or experience, of lone working.
- Understand the impact of trauma and can show us you have experience of or the ability to provide high-quality support whilst managing challenging situations.
- Understand the importance of working within equal opportunities, safeguarding and confidentiality guidelines.

The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to support a diverse range of people. 

You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain appropriate boundaries.

In return, we provide a generous entitlement to paid holiday increasing with length of service, a pension scheme, a healthcare cash back plan, and great opportunities and support to develop your career.

About The Company
At LiveWest, we believe in a home for everyone.  We own and manage over 37,000 homes across the South West, from Cornwall to Gloucestershire.
 
We take the time to listen to, understand and learn from our customers.  We focus on thriving as a business and employer, so we can deliver more homes and even better services.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.