Caseworker Jobs in Hammersmith And Fulham, Greater London
Debt Advice Case Manager
Do you want to help lift some of the most marginalized and vulnerable in our communities out of poverty? We are seeking a Debt Advice Case Manager to work with a small, compassionate, dynamic charity, to help transform lives.
Our client offers comprehensive debt & benefit advice, helps build financial resilience through money education and budget coaching, and offers mentoring to clients with open-ended holistic support to increase their mental wellbeing and social mobility.
If you are passionate about helping people, then this role could be for you. It is much more than just a job - you'll get to see peoples' lives changed and dignity restored!
Internal Job Title: Debt Advice Case Manager
Location: Hounslow, London (will consider hybrid/remote working options)
Salary: £30-34k (FTE) based on experience and location
Contract type: Permanent (6-month probationary period)
Benefits: Enhanced pension scheme, holiday allowance, family-friendly policies, flexible working, learning and development, health and wellbeing.
Closing Date: 3rd June 2024
About the Role:
The primary purpose of this role is to provide debt advice and money education on a case management basis and to support the provision of advice by volunteers. The post holder will be expected to manage their own cases and lead appointment sessions.
The organisation’s mission is to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt. The job holder will play their part in bringing this vision to reality, supporting clients through what at times can be emotionally difficult situations, to get back on their feet and realise their full potential.
The role combines both technical and pastoral elements. The role will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. But you will also need to lead client appointments and support clients through what at times can be emotionally difficult situations.
About you:
We are looking for someone with prior debt advice experience who ideally has experience in leading and supervising volunteers.
Essential skills and experience of the Case Manager include:
- Previous experience in providing regulated debt advice on a case management basis
- Being a DRO intermediary would be an advantage
- Demonstrable experience in providing person-focused support to clients who may be vulnerable
- Excellent interpersonal skills and an ability to show empathy, compassion and patience
- Sound IT skills with a strong command of the Microsoft Office suite
Above all else, our client is looking for an individual who is keen to support and play their part in implementing their vision and be an enthusiastic advocate of the work they do to alleviate poverty. They are a faith-based charity and although being a practicing Christian is not an occupational requirement, they are looking for someone comfortable with its Christian ethos and champions its core values. If this sounds like you, then apply today with a CV and cover letter explaining how you are a good fit for the role!
About the organisation:
The organisation was established in October 2009 and saw it’s first client in January 2010. Since then, they have provided advice and support to thousands of families and individuals in difficulty. Set up originally as part of the social action work of Holy Trinity Brompton church in London, the organisation has since expanded, opening up new branches in partnership with numerous churches and running appointments from locations throughout London and the South of England.
Every day the organisation see individuals and families who have been broken by their circumstances, be that illness, bereavement, loss of employment, mental health problems or family breakdown. Through circumstances that any of us would struggle to deal with, they have found themselves facing the prospect of being evicted from their home, struggling to keep the power on, or unable just to meet their basic day-to-day needs.
Other roles you may have experience with could include: Debt Case Manager, Welfare Case Manager, Welfare Advisor, Debt Advisor, Benefits Advisor, Benefit, Debt & Money Advisor, Debt Recovery Advisor, Debt Service Coordinator and Adviser, IVA Advisor, Senior Advisor, Housing Advisor, People Advisor, General Advice Caseworker, Caseworker Supervisor, Senior Benefits Manager, Benefits Lead, Social Welfare Adviser, Benefits Specialist, etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Housing Solicitor
Closing date for applications 23:59 hours on 9th June 2024
Salary: Up to £45,000 per annum (depending on experience)
To apply visit our website
- Be a qualified as a Solicitor or Barrister (England & Wales)
- Have a current practising certificate and at least 2 years’ post qualification experience in housing law
- Be qualified as a Housing Legal Aid Supervisor or able to meet the Supervisor Standard within a period acceptable to the Legal Aid Agency and Cambridge House
Please go to our website and download a recruitment pack for full instructions of how to apply
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
Anna Freud have formed the first pan-London Alliance with Safer London, St Giles Trust, New Horizon Youth Centre, and The Mayor’s Office for Policing and Crime (MOPAC) to deliver the Children and Young People’s Violence and Exploitation Support Service (CYP-V&ESS). Please view the Job Pack for more information about the Alliance.
The Alliance Manager is pivotal in realising the Alliance vision of a future where all young Londoners, their families and communities – regardless of background – can thrive, live safely, and fulfil their potential, free from violence and exploitation. Through compassionate leadership, the Alliance Manager will establish and nurture a collegiate environment and integrated, single Alliance culture across the provider charities. Please view the Job Profile for the experience, knowledge and skillset required for this role.
Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH). There will be a requirement to visit other Alliance sites, as and when required. Please view the Job Profile for locations.
Contract duration
Permanent.
Closing date for applications
Midday (12pm), Monday 20 May 2024.
Notification of interview
Shortlisted applicants will be notified no later than Tuesday 28 May 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held in June 2024 (exact dates to be confirmed).
How to apply
Please visitour Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Advocacy and Support Manager
Do you want to make life better for LGBT+ victims and survivors of abuse?
Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Survivor Engagement Manager. Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do. We are person-centred, empowerment-based, and trauma- informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.
We are looking for a new Advocacy & Support Manager to manage a team of specialist advocates and caseworkers providing needs-led support, information and advocacy to LGBT+ survivors of a range of violence and abuse. You will work with the Head of Advocacy and other advocacy managers to ensure that survivors have access to needs-led, timely support that is right for them, maintaining high quality, consistent support across our advocacy and one-to-one support, whether that is in-person or remote.
You will have an in depth understanding of the spectrum of violence and abuse that LGBT+ people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community. You will be responsible for ensuring that data collected about the service is collected consistently and use this to report to funders. You will develop and maintain relationships with funders and ensuring that the service is effectively demonstrating the different that it makes. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services.
You will have expertise in delivering needs-led specialist support services. You will need to be solutions-focussed and enjoy working collaboratively across a diverse and committed team. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our team.
Location: Galop’s offices are located in London. This role will have the option of hybrid working.
Hours: Full Time (35 hours per week)
Contract: Fixed Term (fixed term until March 2025 with possibility to extend subject to funding)
Salary: £40,720.38- £43,872.487 (including £4,009.14 London Weighting)
Closing Date
Applications should be submitted by 10:00am on 28th May 2024.
First round interviews will be held week beginning 10th June 2024.
REF-213 912
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role:
As a Resettlement Worker and Domestic Abuse Specialist, you will work in person and remotely with clients who have support needs, in particular, those who are survivors of domestic abuse. In conjunction with other members of the Partnership, you will support our clients to engage with services and find accommodation solutions. You will work in a person-centered way to get the best prevention, relief and support outcomes for the client.
Main duties:
- To work with clients with support needs, to engage with their prevention, relief or advice goals by; Agreeing with them a support plan to deliver the actions identified in the Personalised Housing Plan.
- Undertaking specific short term interventions to progress a client’s prevention or relief goals, including providing advice and support to enable individuals to improve their health and wellbeing.
- Providing advice and signposting to support clients to access relevant housing and wider support services.
- Working in partnership with RMG Caseworkers to deliver holistic housing and support service.
- Providing support to clients to access private rented and supported accommodation options.
- Referring to specialist internal and external support services as appropriate, including health, addiction and employment services.
General responsibilities:
- With your line manager, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage and the HSS Partnership.
- To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
- To participate in regular supervision, reflective practice and annual appraisal, and help in identifying your own job-related development and training needs.
- To ensure that all The Passage and Partnership policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice Data Protection and Confidentiality.
- To contribute to the effective implementation of The Passage’s Diversity and Equality Policy.
- To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1 and the Partnership.
- Undertake any other duties that may be required which are commensurate with the role.
Desired experience:
- Experience of face to face working with vulnerable or socially excluded adults.
- Experience of working collaboratively with voluntary, statutory and private sector agencies.
- Experience of assessing client needs and delivering psychologically informed interventions to ensure client needs are identified and met.
- Experience of working within a team to achieve strong and effective relationships with others to achieve organisational aims and objectives.
- Experience of working in a day centre, hostel or resource Centre environment.
Desired knowledge:
- An awareness of the issues that face street homeless and vulnerable people.
- A basic knowledge of the main housing legislation and housing options, relating to homeless and vulnerably housed people.
- Knowledge of the skills and attitudes needed to support clients within a psychologically informed framework.
- A working knowledge of the main welfare benefits in the UK. (Desirable)
- Knowledge and understanding of safeguarding procedures.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Crisis Navigator
Closing date for applications 23:59 hours on 9th June 2024
Salary: Up to £37,300 per annum (depending on experience)
To apply visit our wesbite for application instructions
The successful candidate must:
- Be a qualified as a Solicitor (England & Wales)
- Have at least 3 years’ experience and expert knowledge of specialist welfare benefits casework
- Be able to:
- support complex cases requiring representation at Appeals Court or Tribunals
- develop and deliver outreach activities to increase the reach of the service
The client requests no contact from agencies or media sales.
Rainbow Migration, the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system, is recruiting a Legal Officer to advise and help improve the representation of LGBTQI+ people seeking asylum, and help change the asylum and immigration system to one that treats everyone with compassion, dignity and respect.
We are looking for a qualified solicitor or barrister with valid practising certificate, or already accredited to Level 3 OISC, with two years’ experience in providing advice and representation in asylum including working in legal aid.
You will be responsible for the day-to-day delivery of the legal advice service. Under the guidance of our Legal Service Manager, you will also build capacity amongst legal representatives by designing and delivering training, giving second tier advice and developing and coordinating a network of practitioners working in this area. You will use the knowledge you gain in this role to help deliver Rainbow Migration’s policy work, such as inputting into policy papers and meeting with partner organisations when required.
We will also consider applications from people who do not want to do the policy elements of the job, but to instead focus on first and second tier advice. Please mention in your covering letter if you are applying for this option.
This is a unique opportunity to build on your experience as a lawyer to improve representation across the sector and create change in government policy and practice. You will be supported to develop as a specialist lawyer and in your policy skills.
Responsibilities will include:
· Deliver one-off advice to adult LGBTQI+ people seeking asylum and work with colleagues to refer them to quality legal aid and pro bono lawyers
· Provide casework assistance e.g. helping to prepare witness statements, making referrals to other specialist organisations and taking other urgent steps (whilst not representing service users or maintaining a caseload)
· Provide occasional advice (within competence) on other issues affecting asylum and partnership service users such as asylum support, legal aid, trafficking, family reunion or community care
· Deliver second tier advice to the legal representatives of LGBTQI+ people seeking asylum and other charities and professionals
· Work with the Legal Service Manager to design and deliver training to lawyers, NGOs and other professionals
· Write blogs and articles on asylum and immigration policy and legislation as they apply to LGBTQI+ people
· Contribute to policy and briefing papers
· Assist with preparing guidelines and briefings for legal services and pro bono lawyers
The Legal Officer will not be providing direct legal representation of service users. However, the role includes substantive advice and casework within the scope of legal support and referrals for our service users, as well as merits testing and second tier advice.
Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are:
· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration.
· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us.
· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services.
· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system.
At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.
We welcome applications from candidates with lived experience of going through the UK asylum or immigration system or who have been subject to immigration control. We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet the necessary criteria in the person specification.
Owing to the nature of the work, the successful applicant will be required at the point of conditional job offer to disclose all spent and unspent criminal records and subsequently to undergo an enhanced DBS check. See our website for more information.
Contract Type: Permanent.
Hours: Full-time (35 hours per week). Working part-time or job-sharing will be considered. Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.
Salary: Starting at £40,175, with potential annual step increases up to £44,868 (pro-rata for part-time employees), plus statutory employer’s pension contribution. In addition to an annual step increase, the trustees consider giving a separate inflationary increase every April.
Location: Remote or from Rainbow Migration’s offices in central London. Hybrid working will also be considered. The successful candidate could work from anywhere in the UK but would be expected to occasionally travel to London and other parts of the country for meetings and events. At the time of posting this advert, none of our staff are going into the office every day. Please contact us if you have any questions.
Annual Leave: 25 days per year rising after 24 months by 1 day after each year of service to maximum of 28 days per year (pro rata if working part-time).
Wellbeing: We offer up to two days of wellbeing leave to be taken at short notice in each calendar year. One-to-one clinical supervision is also available for this role.
How to apply
Closing date: 10am on 31 May 2024
Interview dates: 12 June and 13 June 2024
Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email address you will find in the Job Description.
Please send:
1. Your CV
2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)
to the email address in the Job Description
3. Optional: please use the link you will find in the Job Description to complete a monitoring form
In your statement, please:
1. Give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate how you meet the necessary criteria for the role, and if you meet any of the advantageous criteria. Skills and experience could be from training, volunteering, interests or life experience
2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)
3. State how many hours a week you wish to work and if you have a preferred pattern, or if you are applying as part of a job-share
4. If you do not want to do the policy elements of the job and instead focus on first and second tier advice, please mention this.
By submitting an application, you:
1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.
2. Declare that to the best of your knowledge and belief, the information provided with your application is true and correct and that you understand that any false information or statement given will justify the dismissal from Rainbow Migration if appointed.
3. Accept that, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check.
We are proud to be a member of the Experts by Experience Employment Network (see JD for web address), which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources at the web address in the JD which may help in preparing your job application.
Privacy notice
If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy (web address is in the JD). Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store your data for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.
The client requests no contact from agencies or media sales.
Service Manager
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.
Position: 5547 Specialist Service Manager (Project Leader)
Location: Homebased (Devon/Cornwall)
Hours: Full-time, 37.5 hours. Monday- Friday
Contract: Fixed Term until the 31st May 2025
Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)
Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
As a Project Lead for the ASB team you will be:
- Managing a small team of ASB caseworkers including performance management, monitoring and support
- Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
- Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
- Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
- The subject matter expert for ASB within the service
- With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
- Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
- Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
- Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
- Playing a lead role in developing VS’s ASB work at both local and national levels
- When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.
The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work. Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid. Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.
About You
You will need:
- As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Experience of managing a team
- An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
- Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
- The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
- High personal resilience to manage demands of working with ASB
- Competent IT and administrative skills including the use of Microsoft Office packages
- The ability to engage with vulnerable service users.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.
Please note this role is being advertised by NFP People on behalf of our client.
Hours: Full time, Mon to Fri, (37.5 hours per week)
Contract: Permanent
Location: Based at CAML offices in Mitcham and Morden and outreach locations. The post-holder may be required to work anywhere in South London
Salary: £29,930 - £33,256 dependent on experience
Annual Leave: 25 days, Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 2nd June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families primarily across the London boroughs of Lambeth and Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an experienced Adviser/Caseworker or Supervisor to join our team in this new role. If you are passionate about supporting individuals and families in need, relish supporting valued team members to reach their potential, have minimum of one year Citizens Advice Adviser (post certification) experience, are a natural team leader, enjoy delivering training and are interested in joining a dedicated professional team we would love to hear from you.
This role will support people with mental health difficulties referred by South West London and St George's Mental Health NHS Trust (SWLSTG) as part of their Community Transformation Programme. The service will support adults aged 18 years and over living in Merton who are experiencing mental health challenges and the carers of those individuals.
You will deliver a service providing advice for people that are referred from the Trust’s Single Point of Access (SPA) and other teams. You will manage an active caseload of people, providing a comprehensive advice and casework service to people experiencing mental health issues on issues such as benefits, income maximisation, debt and housing.
The service will also support people to access a range of opportunities in their community including services that support their social and emotional well-being, employment and volunteering opportunities and money and debt advice if needed.
The role will work in partnership with a team of health professionals and peer support workers, part of the role will be in supporting these professionals to identify where referrals are appropriate through feedback. Initial training will also be provided to all professionals on what outcomes we can achieve for service users.
Principal Responsibilities
Advice and casework
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Offer one off advice and casework (as applicable) to all clients referred via face to face appointments, online or telephone
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Ensure all clients are aware of the purpose and where to attend their appointment
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Ensure that all casework conforms to the Citizens Advice quality standards.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to our systems and procedures.
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Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
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Being sensitive to clients’ needs and limitations to access support.
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Ensure income maximisation through the appropriate take up of income and application for discounts, including those relating to utilities, benefits, tax and housing.
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Provide full budgeting advice and where necessary refer for specialist debt advice and casework
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Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary using appropriate communication skills and channels.
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Assist clients with other related problems where they are an integral part of their case and refer to other adviser/s (for example DRO intermediary) or specialist agencies as appropriate.
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Ensure that all work conforms to Financial Conduct Authority standards, the Advice Quality Standard and the requirements of the funder.
Project Management, co-ordination and partnerships
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Attend health management meetings (e.g. the Daily Integrated Allocations Meeting (DIAM) for referral discussions)
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Establish and manage an effective referral process from the SPA team and other SWLSTG teams/roles (e.g. Older Peoples Mental Health Team OPMH
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Keep in touch with local issues, developments and changes in procedures of other agencies including SWLSTG, other health service and the local authority.
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Build relationships with peer support workers on the project
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Work to achievable targets in line with the criteria set by the funder.
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Refer clients to other advice services CAML offers and/or other local services for other associated issues e.g immigration advice
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Gather statistics and feedback in order to monitor and evaluate the service, ensuring that appropriate monitoring and data collection mechanisms are in place to demonstrate impact, outputs and outcomes and providing reports as required to the steering group, funders, and partners.
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Work with Head of Advice Services to produce reports and monitoring information about the service for the funder.
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Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
Capacity Building and Training
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Deliver information sessions for peer support workers and NHS mental health teams to share knowledge about mental health and advice
Research & Campaigns
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Have responsibility for tracking and reporting on research and campaign issues. Assist with policy work by providing information about clients' circumstances.
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Gather and provide as necessary information about clients circumstances, case studies and statistical information on the number of clients and nature of cases where is an issue.
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Monitor service provision to ensure that it reaches the widest possible client group.
Professional Development
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Keep up to date with legislation, case law, policies and procedures and undertake appropriate training
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Ensure wider Citizens Advice Merton & Lambeth colleagues/partners aware of this service.
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Demonstrate commitment to the aims and principles of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Person Specification
Essential
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Experience of supporting people with mental health issues and the ability to empathise, and to deliver advice in a kind and compassionate way.
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A minimum of a year’s post certificate experience in delivering advice at a local Citizens Advice or similar.
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Understanding of the link between mental health and other protected characteristics particularly in the context of Merton demographics
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Ability to act on clients behalf and negotiate with external services where necessary in writing and on the telephone
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Knowledge, experience of, and demonstrable ability to provide good quality advice and casework and write ups that meet Advice Quality Standards (AQS)
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Ability to prioritise own work, meet deadlines and manage caseload.
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Good interpersonal and communication skills, verbally and in writing.
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Proven ability to build relationships with partners.
Desirable
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Experience working in partnership with the Health Sector
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Ability to deliver training
This job description and personal specification does not form part of any contract.
Professional Development
The successful applicant will receive comprehensive induction to the charity and our work. We support team members in their professional development to ensure we’re up to date with legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website for more information and to find out how to apply. The deadline for applications is 6pm, Sunday 2nd June 2024. If you do not hear from us, we are afraid your application was unsuccessful.
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The client requests no contact from agencies or media sales.
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.
Salary: £37,024 - £41,600
Closing Date: 10am 31st May 2024
The client requests no contact from agencies or media sales.
Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.
You will lead a two-year project contributing to the work of the No Wrong Door partnership – local organisations and local residents working together to ensure there is ‘No Wrong Door’ for Black Disabled people seeking employment, as they can expect excellent support from any organisation.
We want to change the system, influencing employment support providers and their Commissioners to ensure support for Black Disabled people who are seeking employment is appropriate, accessible and inclusive.
You will have excellent project management skills and use your lived, personal experience of race and disability equity issues to implement change, working collaboratively with residents (Lived Experience Leads), partner organisations and employment support providers. Your role will involve working primarily with Black Disabled Lambeth residents. You will understand and encounter the intersections between being Black and Disabled and the barriers to employment and be able to demonstrate creative and people-centred approaches to influencing change.
dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team. We pride ourselves on the support we offer staff. We work flexibly between home and office. Our office in Brixton is accessible.
We highly recommend contacting us to learn more about this exciting role. We can offer a 1:1 informal meeting via phone or video call.
The client requests no contact from agencies or media sales.