Caseworker jobs in London

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK 
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. The IRC UK has been delivering Resettlement Asylum and Integration (RAI) programme in the UK since 2021, working in partnership with local councils, providing integration support to resettled refugees in Southeast England and now has the opportunity to support Resettled Refugees in Hampshire.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Purpose of the Role

The Economic Empowerment (EE) Programme Manager oversees the development, implementation, and completion of all grants, contracts and activities related to the Economic Empowerment department, including refugee employment, workforce development, small business development, and financial capabilities. The portfolio currently includes a large private donor grant and several small local authority contracts. Responsibilities include supervision of economic empowerment staff, primarily the ESOL & Adult Education Lead and Employment Caseworkers, and ensuring compliance with programme requirements.

Key Working Relationships:

Position directly supervises: ESOL & Adult Education Lead and Employment Caseworkers and work closely with the Finance Manager, other Programmes Managers, Senior Programme Development Advisor and other departments where there is overlap in client caseload.

The position work with external partners such as Community-based organisations, employers, and workforce agencies.

Key Accountabilities:

 Oversight and growth of Programmes:

• Effectively manage the development, implementation, compliance, and completion of all grants and contracts within the department.
• Responsible for the development of grant proposals, including working with the Senior Programme Development Advisor to find new opportunities and strengthen donor relations to grow the EE portfolio of work.
• Monitor the provision of services through regular and systematic case file reviews, and quality assurance protocols including data QA to ensure compliance with donor requirements and provision of quality services.

 Staff Supervision and Other Responsibilities:

• Participate as an active member of the RAI management team and relevant internal and external groups. 
• Support the Economic Empowerment team members; formally evaluate team and individual performance to ensure objectives have been met. 
• Recruit and train staff in all aspects of economic empowerment programmes responsibilities.

• Represent IRC in public, professional and governmental forums.
• Facilitate interdepartmental communication and information sharing for monthly newsletters, program reports, etc.
• Other duties as assigned.

PERSON SPECIFICATION

Skills, Knowledge and Qualifications:

• Strong analytical and training skills; excellent written and oral communication skills.
• Highly organized self-starter with proven success managing multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Solid diplomacy, relationship building and networking skills; ability to effectively manage internal and external relationships, including community stakeholders and donors.
• Demonstrated success achieving goals and communicating effectively a multi-cultural environment.
• Fluent in English, both spoken and written. Proficiency in a second language desirable.
• Demonstrated proficiency in working with MS Office applications, with strong command of Excel
• Strong understanding of the UK employment support ecosystem, including Jobcentre Plus, local authorities, DWP-commissioned programmes (e.g., Connect to work, Restart, Flexible Support Fund), adult education funding (AEB, Multiply), and local careers/employer networks***.
• Knowledge of employer needs, labour market trends, and sector-based recruitment models in the UK (e.g., health & social care, hospitality, logistics, construction).
   

Experience:

• Minimum five years of related program management experience including staff management, program development, and monitoring and evaluation***.
• Minimum of three or more years’ experience implementing economic empowerment programmes; this could include workforce development, financial inclusion, and/or small business development programmes***
• Knowledge and familiarity with UK integration services for refugees, asylum seekers, and migrants***

• Demonstrated experience working with relevant key partners including industry/private sector, adult education and/or colleges, workforce system, public benefits system(s), financial service(s) providers, and/or small business centers strongly preferred
• Previous fundraising and grant writing experience
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
• Direct experience delivering economic empowerment programmes tailored to people facing barriers such as refugees, migrants, women returning to work, long-term unemployed or ESOL learners***
• Knowledge of effective approaches for: ESOL-for-Employment models; Skills assessments and vocational profiling; CV and interview preparation, coaching, and workplace readiness; Sector-based work academies (SWAP), work experience and employer engagement; Self-employment/micro-enterprise pathways relevant to refugee communities
• Track record building partnerships with UK employers and training providers to create inclusive recruitment pipelines.
• Experience influencing employers to adopt refugee-inclusive recruitment practices (e.g., guaranteed interviews, contextual hiring, supported placements).

Overview   

At Young Roots, we want to see a compassionate and welcoming society for young people seeking safety. We work alongside young refugees and asylum seekers in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.  

Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, experienced traumatic journeys, and are often here alone to find community and connection, a space to be a young person, and access support to address a range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.  

About the role  

This is an exciting opportunity for an experienced practitioner with both youth work and casework experience to make a meaningful difference to the lives of young people in the UK asylum system. You will support young people aged 18-25, including those age-assessed as 18+, living in contingency and dispersal accommodation, helping them access social, emotional and practical support as they navigate the asylum system. 

Working closely with Youth Welfare Caseworkers who hold more complex, long-term cases, you will provide early intervention and short-term casework support alongside consistent, relational youth work. You will also contribute to the ongoing monitoring, evaluation and reporting of the service, as required, helping to evidence impact and inform service development. 

This role is primarily based in Brent, where you will coordinate the delivery of the Ahlan youth club with another Youth Welfare Officer and contribute to regular outreach to young people living in local hotels. You will help plan and deliver group sessions, trips and activities, creating safe, engaging and empowering spaces for young people. You will act as a trusted point of contact, building strong relationships, offering one-to-one support, and accompanying, referring and signposting young people to appropriate services, while working closely with colleagues to ensure safeguarding and wellbeing are prioritised. 

You may also be required to support the delivery of our other Youth Welfare youth clubs in Croydon and King’s Cross, and some evening work may be required as part of the role. All work is delivered in line with Young Roots’ values, using a trauma-informed, asset-based and youth-led approach. 

How to apply

Please submit your CV and a personal statement by the closing date outlining how you would be a great fit for the role. 

Your personal statement should be no more than 800 words, answering the following questions: 

1. What is your motivation for working with Young Roots? 
2. What is your motivation for applying for this role specifically? 
3. What skills and experience would you bring that will enable you to be successful in this role?

Please ensure you refer to the minimum requirements on the person specification and provide examples to demonstrate how and where you meet the criteria. 

You may submit your personal statement in writing or via video. 

Please submit your application via CharityJobs. 

Please note that Young Roots is closed from Wednesday, 24 December 2025, and will reopen on Monday, 5 January 2026. There may be a delay in getting back to you during this time. 

No agencies, please. 

Closing date: Midday on Monday, 5 January 2026 

Interviews: week commencing Monday, 12 January 2026 

Young Roots recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage applications from people of all backgrounds, particularly those who face disadvantage in employment, such as people from Black, Asian and minority ethnic backgrounds, LGBTQ+ individuals and people with disabilities. As an organisation that supports refugees, asylum seekers and migrants, we particularly welcome applications from people within these communities. We offer a guaranteed interview to candidates with lived experience of the asylum system and those with disabilities, where they meet the essential elements of the person specification. If aspects of the application process create barriers to you applying, or if you'd like any adjustments to the process, or an informal discussion or advice on your application, please get in touch. We would also like to alert you to organisations that support people from under-represented groups and can advise you on applying for this role - for example, Scope, Young Women’s Trust, and Experts by Experience.

Young Roots is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. We take this duty very seriously.

Our work is underpinned by policies and procedures which promote safe working practices. We have a training and supervision framework that everyone is expected to comply with, along with systems for monitoring, quality assurance, and collecting service user feedback. Upon joining, you will be expected to be part of this approach to safeguard our service users.

All posts are subject to safer recruitment protocols, which include vetting checks such as enhanced criminal records and barring, scrutiny of employment history, references, and other checks.

Purpose

We are looking for a proactive and organised individual ensuring that all of Ella’s premises,  including the office, community hub, and safe houses,  are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.

You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.

An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

Facilities management

• Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.

• Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.

• Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.

• Maintain clear records of repairs, inspections, and contracts in the central facilities log.

• Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.

• Ensure accurate stock records are maintained and inventories are completed across all sites.

Property inspections and maintenance

• Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.

• Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.

• Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).

• Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
   

Health, safety, and compliance

• Act as the main point of contact for health and safety matters in the Operations Manager’s absence. 

• Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.

• Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.

• Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.

• Lead or support fire drills, first aid provision, and emergency preparedness planning.
   

Systems and administration

• Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.

• Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.

• Coordinate staff communications about ongoing facilities work or planned maintenance.

• Oversee inventory management, purchasing, and deliveries for office and property supplies.
   

Team and organisational support

• Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.

• Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.

• Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.

Person specification

Essential

• Excellent organisational and time management skills.

• Keen eye for detail 

• Ability to put effective processes and procedures in place 

• Ability to manage multiple tasks effectively and work independently.

• Strong communication skills, both written and verbal.

• Basic understanding of health and safety requirements.

• Comfortable liaising with contractors and overseeing on-site work.

• Willingness to travel locally between Ella’s office and safe homes.

• A proactive and practical approach to problem-solving.

Desirable

• Experience in facilities or property management.

• Experience working with suppliers and contractors. 

• Familiarity with trauma-informed environments or working in the charity sector.

• Basic maintenance skills (e.g., DIY tasks).

More about Ella’s 

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants.