Centre administrator jobs in westminster, greater london

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

Youth Forum Co-ordinator

NYCC, LocalMotion & Edmonton Community Partnership are looking for a dynamic and community-focused Forum Co-ordinator to lead the development of a brand-new role within the Enfield Professional Partners Youth Forum. This is an exciting opportunity to shape how local organisations work together, foster trust,  collaborate and ensure the voices of young people are heard and their needs, met. If you’re passionate about building meaningful relationships, coordinating impactful partnerships, and driving systems change at a grassroots level, we want to hear from you.

Person Specification
Essential Skills & Experience

• Experience in community engagement, partnership working or voluntary sector co-ordination
• Excellent relationship-building skills, with the ability to connect and unite diverse stakeholders
• Understanding of the challenges of working with local authorities and how to engage effectively
• Strong advocacy and communication skills, with the ability to amplify under-represented voices
• Ability to navigate complex community dynamics, ensuring collaboration remains balanced and inclusive
• Experience in facilitating collaboration, resource sharing and collective decision-making

Desirable Skills & Experience

• Knowledge of the needs and challenges faced by under-served communities and young people
• Familiarity with funding and investment processes for community-led initiatives
• Previous experience in a co-ordinating role within the voluntary, community or public sector.

Apply here to help shape a more collaborative, inclusive, youth-centred future. Submit your CV and a short cover letter outlining why you’re the ideal candidate for this role.

As a member of the newly formed Development Team, you will lead on supporter engagement for the School and its’ Students through effective fundraising communications and year-round event delivery. You will support prospect communications, and assure best-in-class stewardship of donors while enabling delivery of rights and benefits to Centenary sponsors and partners.

SUMMARY OF THE ROLE

This role will assist with day-to-day management of Royal Ballet School’s fundraising work to support retention of recurring income from existing streams and facilitate the onboarding of new donors.

Reporting to the Development Operations Manager, the post-holder will assist with the planning and delivery of a large number of year-round engagement events through in-house visits and performances, external events and ticketing management for centenary performances. This role will lead on all fundraising communications to donor and prospect segments, and oversee campaign tracking, while relying on accurate data use and record keeping. The role will also support the administrative processing of ad-hoc Legacy request donations.

MAIN DUTIES

Fundraising Communications:

• Lead on communications for the Team, segmenting prospects and donors, ensuring they receive regular and tailored emails
• Oversee key termly campaigns, sponsor reports and videos, event invitations and summer performance comms
• Use Dot Digital to send communications and securely hold and update donor contact information
• Work closely with the School’s Communications and Marketing department to advance design and content briefs as required. 

Event Planning & Delivery:

• Attend annual School calendar planning meetings
• Manage delivery of approx. 35+ in-house donor visits to Upper School and White Lodge all year round
• Support the delivery external events for existing donors as well as cultivation events for prospects
• Coordinate performance invitations, attendance and hospitality at Opera Holland Park, Linbury Theatre, and the Royal Opera House and other third party venues
• Log and track all event invitations, RSVPs and attendance through the CRM
• Work closely with the teaching staff to coordinate any activities that are student-facing. 

Donor Data Stewardship:

• Support the Donor Relations Team to administrate and deliver benefits to a portfolio of donors, sponsors and partners
• Work alongside Artistic, Academic, and Operational colleagues to ensure best Donor Experience
• Develop skills as an integral member of the Development Team in nurturing relationships with internal departments and external individual donors and trustees
• Keep accurate contact data and record keeping for the wider team reporting and monitoring needs

Legacy Gift Administration:

• Administrate Gifts in Wills from Legators working with executors and families and coordinating timelines for income with the Finance team
• Work with the team to build the ‘in memory’ programme for the School’s Centenary and ensuring subsequent ‘In-Memory’ benefits are delivered.

General Support:

• Support the Development Operations Manager and Head of Donor Relations with the evolving needs of the Development Office, as it seeks to grow income and impact in 2026 and beyond. 

PERSON SPECIFICATION

Essential Criteria:

• Willing to work collaboratively across all functions of the department and wider School
• Daily working knowledge of Windows PC systems and Microsoft Office programs
• Minimum of two years administrative and operational experience
• Experience in maintaining and managing a contacts database
• Experience of working in a non-profit or charity fundraising environment
• Confident and well presented with strong relationship management skills
• Ability to present information concisely and effectively, both verbally and in writing
• Good organisational skills with ability to prioritise work to meet tight deadlines
• Numerate with a meticulous attention to detail and able to understand budgets
• Flexible to assist at performances and events falling outside normal working hours

Desirable Criteria:

• Empathy with and a commitment to the aims and ethos of the School
• Previous experience of organising premium events and large functions
• A knowledge and appreciation of the arts, particularly dance and ballet
• Previous experience of using Access CRM
• A good understanding Dot Digital
• IoF qualified and/or relevant degree subject

SAFEGUARDING DUTIES AND RESPONSIBILITIES

The School is committed to safeguarding and promoting the welfare of children and young people and recognises that safeguarding and promoting the welfare of children is everyone’s responsibility. The School expects all staff and volunteers to share this commitment to children’s safeguarding and to share this child-centred approach. This approach means that staff must consider, at all times, what is in the best interests of the child. Additionally, the following is expected of all staff:

• To uphold the School’s policies relating to safeguarding and child protection, behaviour, health and safety and all other relevant policies
• To promote and safeguard the welfare of children and young persons for whom you are responsible and come into contact with
• To report any safeguarding concerns using the relevant channels, such as informing the Designated Safeguarding Lead, in a timely and appropriate manner
• To ensure full compliance with all statutory regulations, particularly the most recent Keeping Children Safe in Education, and to communicate concerns to the Designated Safeguarding Lead, other relevant staff of The Royal Ballet School or local children’s services as appropriate.

The information detailed here about this role should not be considered encompassing. Over time, the emphasis of the job may change without changing the general characterisation of the role or the level of duties and responsibilities. This information will be periodically reviewed and revised in consultation with the postholder.

We are committed to creating an environment where all our employees feel part of our team and can flourish, regardless of their background. We’re proud to be an inclusive workplace that promotes and values diversity.

This is an exciting opportunity for an individual with demonstrable experience of coordinating projects to support the implementation of a new parish revitalisation programme that will enable 70-80 parishes over the next 9 years to grow and flourish through their participation in a two-year programme of learning, reflection and action. 

This is a new role, giving the opportunity to be involved from the start of the programme and play a key part in supporting its development over time. 

Key Responsibilities

• Ensuring the smooth running of the programme, engaging with parishes, trainers and other Diocesan staff teams. 
• Oversee communication and coordination of training weekends, attend the weekends and support ongoing engagement and support for parishes.
• Contribute to ongoing evaluation of the pilot, ensuring that learnings are captured and applied in the future.  

We’re Looking for Someone Who: 

• Has experience in project coordination and management, able to deal with many and varied tasks and prioritise work to meet timescales. 
• Is a confident organiser, with good interpersonal and social skills, who is flexible and can work with others and remain calm under pressure. 
• Is a gifted communicator, experience in group facilitation and able to deal with a variety of people from differing backgrounds and authorities.

The Pembroke Academy of Music (PAM) is an open-access music education programme with a vision that all young people should have the opportunity to learn and grow through high-quality engagement with music. PAM works toward this vision by offering local children low-cost classical music instrumental instruction, providing opportunities for them to perform and enjoy music and supporting their personal development through music. PAM includes:

• Weekly instrument tuition in either violin, cello, trumpet, trombone, guitar, clarinet, or flute; 

• Weekly in-depth music-making sessions in ensemble work, musicianship, music theory, and biweekly composition lessons; 

• Termly solo and ensemble performance opportunities in the Walworth community; 

• Collaborative music projects with our local music organisations such as: Youthsayers Music, Orpheus Sinfonia, Brixton Chamber Orchestra. 

• Travel to Cambridge and participate in music workshops with the Pembroke College Chapel Choir

• Trinity Board Music Examinations. 

The role of the PAM Project Manager is to oversee all aspects of the delivery of PAM, with the support of the PAM Administrator. The PAM Project Manager also ensures PAM works within our overall statement of purpose for arts programmes at Pembroke House: 

• Creating space for local people to learn arts disciplines, create art together and share various forms of creative expression with each other and the wider society 

• Using the arts as a way to connect people to each other and strengthen the community

• Nurturing the creative life of the Walworth community by supporting local artists and art making that comes from the local community

• Exploring the role of the arts in bringing about social change 

About the opportunity

Are you passionate about using data to create change for children and young people in education? We are looking for a Data and Insights Manager to lead the ongoing development of our Salesforce CRM and help us make the most of our data to achieve our charity mission.

At Action Tutoring, data is central to everything we do. With an evidence-based culture and impact at the centre of our strategy, gathering and analysing high-quality data is a key priority.

Our highly customised Salesforce database supports every aspect of our work—capturing and managing data from volunteers, pupils, schools, and tutoring sessions. As Data and Insights Manager, you will make sure our system remains fit for purpose and help turn data into meaningful insights that can inform decision-making.

Duties and responsibilities 

Salesforce and systems development

• Collaborate with external Salesforce development consultants to continue building our system capabilities and design.
• Design and oversee the collection of stakeholder, tutoring delivery, quality assurance and evaluation data, working with colleagues to ensure data is collected in a timely, accurate and consistent manner.

Team leadership and support

• Line manage the Data Lead, ensuring their work is of high quality and they have clear development objectives.
• Plan and oversee training and support for the whole organisation on the effective use of Salesforce, developing their understanding of the purpose and value of data.

Data insights

• Support the Head of Impact and Quality to generate insights from data to inform evidence-based decision-making across departments, including through dashboards.

• Data governance

• Champion data security and GDPR compliance across the organisation, including contributing to the upkeep of privacy notices, responding to queries, and facilitating stakeholder GDPR rights.
• Any other reasonable tasks as per the request of the CEO.

About you (person specification)

Qualifications criteria:

• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Two or more years experience with Salesforce administration.
• Experience working with complex datasets in Excel (including data cleaning in preparation for import, export or analysis).
• Experience analysing and visualising quantitative data.
• Good understanding of GDPR compliance and processes.
• Able to design new processes that are scalable, impactful and user-focused.
• Experience managing projects effectively.
• Confident in communicating change to stakeholders at all levels.
• Creative and inquisitive about how technology and automation can improve efficiency.
• Committed to diversity, equity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have:

• Salesforce Administrator Certification (or on track to complete within the next six months).
• Line management experience.
• Experience with data visualisation tools such as Power BI or Tableau.
• Experience using coding languages R, Python or SQL for data cleaning or analysis.
• Experience working in the charity or NGO sector.

Reports to: Head of Impact and Quality

Place of work: Flexible/hybrid. The candidate can be based anywhere in England. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Contract and hours:  Permanent, full time contract (37.5 hours)
We offer flexible hours 9.30-4pm as core hours.

Application deadline: Sunday, July 13th, 2025

Interviews: Tuesday, July 22nd – Wednesday, July 23rd, 2025

Ideal start date: Monday, August 18th, 2025 (though we are flexible for the right candidate)

DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce. 
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

For more information on the role and information about Action Tutoring, please see the attached job pack.

We’re looking for a Finance and Operations star to support the team across finance administration, HR processes, compliance, and operational logistics. You’ll be a key part of the smooth running of the team that enables us to carry out our work making change with young people!

Title: Operations Manager

Reporting To: Director of Operations

Salary:  £38,000- £40,000 per annum (based on experience)

Location: London/Head Office Tooting Works

Contract: Permanent/full-time  

Closing Date: 24th July 2025 (We will be reviewing applications and interviewing on a rolling basis and may appoint before the closing date if we find the right candidate. Early applications are strongly encouraged.)

About Us:

Tooting Works (TW) is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own business. 

Role Summary:

The Operations Manager is responsible for the smooth, efficient, and compliant day-to-day operation of the business centre. This includes oversight of facilities management, health & safety, lettings, team leadership, and budget management. The role ensures the business centre is well-maintained, tenants are satisfied, and operational performance is continuously improved. Reporting to senior leadership, the Operations Manager contributes to strategic planning, drives efficiencies through systems and digital tools, and plays a vital role in sustaining high occupancy and tenant retention.

Role Responsibilities:

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained, compliant, and running smoothly.
• Ensure the lettings process is well-managed and aligned with policies.
• Implement and monitor operational procedures to improve efficiency and service quality, including opportunities to digitise processes and services.
• Contribute to strategic operational planning and continuous improvement initiatives.
• Identify and resolve operational challenges in collaboration with senior management.
• Report regularly on KPIs, occupancy, operational issues, and budget status to senior management.

Building Maintenance

• Oversee the upkeep and preventative maintenance of the property, ensuring high facility standards.
• Manage and coordinate external contractors and service providers (e.g., cleaners, engineers).
• Monitor maintenance budgets and project timelines, ensuring quality and cost-effectiveness.
• Conduct regular building inspections and implement corrective actions as needed.
• Drive sustainability initiatives, including energy efficiency and waste reduction.
• Maintain and develop use of CMMS (MaintainX) to manage and record all maintenance work.
• Maintain the Visitor Management System and ensure it is used appropriately and consistently

Health & Safety

• Ensure compliance with UK health & safety regulations, including risk assessments and fire safety.
• Develop and monitor health & safety procedures tailored to the site.
• Organise relevant training for staff and enforce contractor compliance.
• Maintain accurate H&S records, incident reports, and lead periodic audits.
• Support development and execution of emergency response and business continuity plans.
• Fire safety responsibility (Fire Safety designated person)

Lettings and Lease Management

• Oversee the Assistant Lettings Manager and monitor the development and execution of the lettings process from enquiry to move-in, including viewings, negotiations, and onboarding and offboarding of tenants.
• Check we are maintaining up-to-date tenancy records,
• Draft lease documentation and ensure timely renewals and support the rollout of any rent reviews.
• Carry out twice-yearly audits of lease documentation.
• Maintain relationships with tenants to support retention and satisfaction.
• Monitor lease management by team, lease compliance and resolution of any lease-related issues.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

• Bachelor’s degree or higher in Business Management, Project Management, or other relevant fields.
• At least 2 years’ experience in operations work.
• Previous experience in Lease management
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software,
• or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
• Resilient and adaptable with ability to multi-task.
• Solution finder.

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Rewards

• 25 days of annual leave plus bank holidays
• Personal annual training budget following probation.
• Employee assistance programme, including counselling.
• Regular team socials throughout the year.
• Generous sick pay allowance following probation.
• General eye test.
• Well-being day (one day per year).
• Volunteer day (one day per year).

Pre-employment Checks Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check.
• Receipt of two satisfactory references.
• Proof of eligibility to work in the UK.
• Safeguarding training (can be trained on the job).

Please submit your CV and cover letter stating why you are interested in this role.

Equal Opportunities Statement We are an equal opportunities employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment regardless of their individual background or circumstances.

Self Employed - Neonatal Lead

For Tower Hamlets, Waltham Forest, and Newham Maternity and Neonatal Voices Partnership (MNVP)

Salary: £150 per day, with reimbursement of childcare and travel expenses (subject to policy)

Length of Contract: Fixed-Term Contract Until March 2026 (subject to extension)

Reports to: MNVP Project Manager – Healthwatch Newham

Hours per week: 3 days per week across three boroughs, Monday to Friday (flexible working hours)

Based at: Home based, with meetings within Barts Health NHS Trust and frequent travel in community

Review: There will be an initial review after two months to ensure mutual alignment with the contract.

Overview

Barts Health NHS Trust provides neonatal and maternity care for women and birthing people and their babies each year across Tower Hamlets, Newham, and Waltham Forest, providing all aspects of obstetrics and midwifery care in our labour ward, midwife-led birth centre and home birthing service.

TWN Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women, birthing people and families, and brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. MNVPs ensure that service users’ voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System and Integrated Care Board. This influences improvements in the safety, quality, and experience of maternity and neonatal care. We work to ensure that every woman and birthing person on the maternity and neonatal pathway has a chance to have their voice heard. We do not speak for them.

We are recruiting a Neonatal Lead who brings the expertise of women/birthing people with lived experience of neonatal services at Barts Health NHS Trust into the heart of the development of every aspect of neonatal and maternity services at the trust.

The role of Neonatal Lead is key to providing inclusive and collaborative leadership and ways of working, ensuring that all women and birthing people and their families’ views are heard and acted on. This is an exciting opportunity to review, shape and improve services and make a real difference to women, birthing people and their families.

This is a paid, self-employed job requiring 3 days a week (worked flexibly where possible). Working with the MNVP is an opportunity to become part of a vibrant team, improving care for our service users and enabling voices and engagement with our community.

Healthwatch Newham (part of CB Plus), along with Healthwatch Tower Hamlets and Healthwatch Waltham Forest, has been commissioned by NHS North East London ICB since 2023 to manage the MNVP in Tower Hamlets, Waltham Forest, and Newham (TWN), including staff employment.

About the role:

We are looking for a TWN Maternity & Neonatal Voices Partnership (MNVP) Neonatal Lead who:

● Is passionate about helping to develop and improve the experience of neonatal (and maternity) services for babies and their families who require neonatal care.

● Is keen to engage families and seldom listened-to groups to inform neonatal and maternity service development.

Please note this role is for someone with lived experience and is not suitable for clinical staff (although they are welcome to join the MNVP in their professional role).

This is a self-employed position on a fixed-term contract until March 2026. The successful candidate will not be entitled to employee benefits such as pension, sick pay, or holiday pay.

As a self-employed contractor, you are responsible for managing your own tax and National Insurance contributions. You will be required to invoice the organisation for your work, and payment will be made within 21 days of receipt of a monthly invoice.

This is a home-based role with flexible working hours. However, you will be expected to attend meetings within Barts Health NHS Trust and travel within the community as required.

Job Title: Support Mentor (Nights)

Location: Latimer Road, Royal Borough of Kensington and Chelsea (RBKC) - Short walking distance from Latimer Road underground station (Circle and Hammersmith and City Lines)

Unfortunately this location does not have step free access

Salary: £27,000

Shift Pattern: 37.5 hours per week, Monday to Sunday on a 6 week rolling rota which includes at least one day shift per week, weekends, and bank holidays. Hours can vary between 21:00 - 09:00 and 11:00 - 20:00

About the role

Our residents in this service have experienced long-term street homelessness and have faced significant challenges including with their mental health, substance use, and alcohol dependency, and struggled to sustain engagement with support services. That's why they're here, to make a change and gain the support they need to enable greater independence and recovery.

As a Support Mentor, you will work within a 24 hour service which provides person centred support to our residents, you will work to ensure safety and wellbeing of our residents. You will support mainly the night shifts to ensure the service runs smoothly at night, being a point of contact for residents, engaging with them to ensure their safety comes first, and running various evening activities for engagement. You will build trusting and professional relationships with residents, helping them to achieve their goals and aspirations which could be through one to one sessions, group sessions, and general wellbeing check ins. During quieter hours, you will be responsible for ensuring administration is up to date, the service is kept clean and tidy, and will support with additional ad hoc tasks. 

About you

We're looking for someone who has a true passion for what we do as an organisation, and particularly in supporting those who have faced homelessness and may have other complex needs. Our residents needs are at the forefront of service delivery, so someone who can build trusting professional relationships is key. You will be adaptable, proactive, and able to use your initiative to resolve challenges, and keep the night service running smoothly. You will be able to work within a team, and have previous knowledge of the needs our residents may have. Each support plan is tailored to the individual, putting their needs first for the team to be able to deliver support to their needs. What are we looking for:

• Understanding of the needs of those who have faced homelessness and have various complex needs including mental health, substance use, and alcohol dependency
• Ability to use IT systems to record case notes, email relevant people, and use other software required within the role
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the housing and social needs of people with multiple and complex needs
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Sensitivity and empathy to others, and ability to deal with individual circumstances with professionalism
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Job Title: Deputy Service Manager 

Location: In Service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area. 

Salary: £30,200

Shift Pattern: 37.5 hours per week Monday to Sunday, working across a rota which will include day and night shifts as we provide a 24 hour service.  

About the role

We are looking for a Deputy Service Manager to join our team based in Croydon, providing leadership and line management to a team of night staff which is around 10 people in total. You will provide support and supervision sessions at night, and general leadership to the team so they feel empowered to be productive and perform well within their roles. You will further ensure a quality service is delivered in line with our contractual requirements to the residents. You will be responsible for creating a psychologically informed environment (PIE) with person centred support during all hours. You will work closely with the day teams to ensure a smooth handover from the day to night. 

This service is a Forensic Mental Health provision for 27 people across 4 sites in Croydon. For your own personal safety, you will require to have access to your own transport as you will need to travel between our 4 sites during the night shift to provide managerial support to the teams. The teams support our residents with person centred support, to empower them to overcome their personal barriers with their mental health, to have greater independence and fulfilled living. The service is responsible for holding various activities, group sessions, and one to one support to enable residents to build their personal skills and experiences to achieve their goals. 

The role includes:

• Line Management and Leadership, supporting your team providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day to day operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial Management, including petty cash and budget management
• Contract management and Internal auditing, admin, and general other duties as required. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

About you

We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way. Someone who is knowledgeable in the needs of our residents, particularly mental health and can support the team in delivering excellence. You will be driven with passion for what we do, and be able to work flexibly to meet service needs, providing new ideas and opportunities to develop the service further to continue to achieve excellence!

• Experience of working with people who have enduring mental health and complex backgrounds
• Previous leadership experience
• Ability to motivate and empower a team to achieve service KPI's through direct leadership
• Ability to provide advice, support and guidance to a team on all aspects of the service such as resident related enquiries which can include housing, mental health support, signposting
• Ability to promote the service externally to enhance reputation in the area and with partner organisations
• Willingness and ability to work flexibly to meet service needs
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

The Therapeutic Service Co-ordinator & Clinician is a vital member of the DreamArts Core Team. This role combines project co-ordination with direct therapeutic support through our EXPRESS PLUS service and our work with young carers.

EXPRESS PLUS is a free therapy service based in Westminster offering weekly one-to-one or parent-child creative therapeutic support to young people aged 7–18 (or up to 25 with additional needs). It is the only service of its kind in the borough and we provide a safe and welcoming space for clients to explore issues such as domestic violence, sexual abuse, and suicidal ideation.

Sessions take place at three community venues and are delivered by qualified or qualifying therapists using a wide range of creative tools—arts and crafts, sand play, puppets, games—to help young people express themselves in ways that feel natural and safe. With an 80% retention rate after three sessions and two-thirds of clients from global majority backgrounds, the service has a demonstrable impact.

EXPRESS PLUS is proudly user-led. Young people are at the heart of every decision, and the service adapts to meet their needs—typically offering up to 18 weekly sessions, with flexibility depending on circumstances. We accept self-referrals from young people aged 14+, parents/carers, and statutory and voluntary services.

As part of this role, you will also deliver direct therapeutic support to young people with caring responsibilities. This includes offering weekly 1:1 sessions for three young carers and being part of a team facilitating monthly group therapy spaces.

We are looking for a team member who is passionate about the power of creative therapy to support young people. It also offers opportunities to case-manage three-to-four therapists and bring a therapeutic lens across all aspects of DreamArts’ work. We provide appropriate levels of clinical supervision plus a quarterly reflection space to support your professional development.

In in last year’s staff satisfaction survey 100% of team members felt inspired at DreamArts to do their best at their job, and 100% said that their voice and skills matter at DreamArts.

‘DreamArts has a profound impact on the lives of young people and is a model of exemplary practice.’ - The Royal Central School of Speech & Drama, Impact Study

DreamArts has a mission; to transform young lives by fusing arts and therapy.

For over two decades, DreamArts has worked directly in the community, making a difference to the lives of over 500 young people each year in some of London’s most deprived areas—empowering them to explore who they are, build positive relationships and develop emotional wellbeing. 

Our award-winning projects put young people in control: from devising new mini-musicals and immersive theatre, to young carers curating photography exhibitions and young refugees touring their original beatbox plays across the UK. Alongside this, our free therapeutic services offer vital support as mental health crises among young people continues to grow. 

DreamArts is committed to providing an integrative and inclusive programme and not to discriminate on the grounds of race, ethnic origin, nationality, or culture. We are also committed to being a more diverse and culturally representational organisation, therefore any applicant that identifies from a minoritised background and meets the essential criteria will be automatically selected for an interview.

People Operations Advisor

Hybrid working

Office work based in London, Putney SW15

Salary: Up to £ 40,000 per annum depending on experience

Permanent Contract

37,5 hours a week

We currently have an exciting opportunity for a People Advisor ideally from a charity non for profit background to join our People Operations team working closely with service managers to contribute and help create an inspiring place to work through effective HR solutions, best practise and interventions. To provide a high performing service and oversee the employee life cycle of our people throughout their journey at St Christopher’s. 

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people and we are proud of our history for providing fostering, children's homes and a range of innovative leaving care services across the UK & Isle of Man. We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal opportunity employer and keen to develop an inclusive workforce were people feel they belong. We hope to attract application from under- represented groups including people from different cultures, nationalities, socio economic backgrounds, ages, disabilities, religion, faith, sex, orientation, child care responsibilities and with gender diverse identities.

Key aspects of the job will be: 

· Deal with any performance, conduct, grievance issues, redeployment, redundancies or appeals in a legally compliant and professional way.

· Lead responsibility for keeping people related records up to date, complete and accurate.

· Working closely with managers to ensure effective performance conversations are documented at probation, promotion, flexible working and the appraisal process.

· Preparing input data for outsourced payroll regarding salary variations, changes, sickness and rota schedules by agreed monthly deadline.

· To co-ordinate annual salary review process, evaluate jobs and benchmark salaries, wherever appropriate.

· Co-ordination and monitoring of bi-annual employee survey.

· Working with the Communication Manager supporting effective staff engagement

  The ideal candidate: 

· Sound HR generalist with a predominate lead on employee relation cases.

• ER Advisory experience, a good working knowledge of theory, legislation, and best practice.

· Hold a L5 CIPD qualification or qualified by substantial experience in a role within an organisation of a similar size.

· Full employee relations experience including complex disciplinary, grievance and employment tribunals administration.

· Experience in three or more of the following: pay and benefits, absence management, restructures, TUPE and/or HR policy development.

· Can quickly establish credibility and respect and build strong working relationships with a diverse group of people.

• Excellent organisational skills and ability to manage multiple HR related activities.
• Excellent computer literacy and sound knowledge of HR databases.
• Excellent drafting skills, attention to detail with clear concise use of written English.
• Strong phone, email and in person communication skills.

The role will appeal to a creative self- starter with positive high energy levels, enthusiasm and a real can do attitude, looking for greater autonomy and a sense of ownership. If you’re ready for the challenge and think you have the skills to drive St Christopher’s forward we would love to hear from you.

In return we offer:

· Up to £ 40,000 per annum depending on experience.

· A friendly working environment, a fun, open and honest culture.

· 25 days holiday rising to 27 days after 3 years’ service with the opportunity to buy extra leave, plus Bank Holidays, pro-rata.

· Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.

· BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.

· Interest-free season ticket loan, cycle to work scheme.

· Discount shopping scheme at hundreds of retailers across the UK.

· Discretionary Funded Training Programs.

· Employee Awards based on performance and length of service. 

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements. 

Your online application must include a supporting statement addressing the criteria stated in the Person Specification. For the full Job Description and Person Specification please visit our website.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

For more information or assistance during the application process, please visit our website. 

 Closing Date:  We will be assessing candidates and arranging interviews as applications come in so please apply as soon as possible.

We are seeking an experienced individual to reach out to young people from less advantaged socio-economic backgrounds, who want and need help in accessing life-changing opportunities. The successful candidate will engage with providers which will lead to the referral of young people for Making The Leap programmes, and be part of the organisation's team to help transform the futures of young people.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast; The Social Mobility List and Black Charity Leaders.