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Centre manager jobs in london, greater london

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Top job
Closing today at 13:35
Sovereign Network Group, Hertford (Hybrid)
£40,000 - £45,000 per year
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
Posted 3 days ago
Closing in 3 days
Enfield Carers Centre, Enfield (On-site)
£30,000 - £33,000 per year
Posted 1 week ago
Closing in 3 days
Enfield Carers Centre, Enfield (On-site)
£43,000
Posted 1 week ago
Closing tomorrow
Community Links Bromley, Bromley (On-site)
£34,434 (pro-rata)
We’re looking for a passionate and strategic Volunteer Development Manager to lead and grow our Volunteer Centre.
Posted 1 week ago
Closing today at 13:15
The Stuart Low Trust, Islington (Hybrid)
£37,336 per year
Coordinating a creative activities programme that promotes social inclusion and wellbeing in North London with an award-winning charity.
Posted 2 weeks ago
Closing in 7 days
Greyhound Trust, RH6, Horley (On-site)
£38,000 - £45,000 per year
Passionate About Numbers and Animal Welfare? This is the job for you
Posted 4 days ago Apply Now
Providence Row, E1, London (On-site)
£37,000 - £40,000 per year
Do you have the experience to bring about significant change and improvements in our facilities management?
Posted 3 days ago Apply Now
Closing in 5 days
North Kensington Law Centre, London (On-site)
£33,000 - £36,000 per year
Posted 1 week ago
Closing in 4 days
The Children's Trust, KT20, Tadworth (Hybrid)
£57,015 per annum or £45,612 pro rata 0.8 FTE
An exciting opportunity has arisen for a Risk & Assurance Manager to join our Chief Executive Office.
Posted 3 days ago Apply Now
GFS (Girls Friendly Society), Remote
£45,500 per year pro rata
We're looking for a compassionate and organised People and Training Manager to lead our internal HR function at GFS.
Posted 4 days ago
New Horizon Youth Centre, London (On-site)
£31,200 - £34,736 per year
Posted 1 week ago
Closing in 2 days
Centre for ADHD & Autism Support, Eastcote (On-site)
£32,000 - £33,000 per year
We are recruiting for a Specialist Adult ADHD & Autism Advisor, to provide one2one and group based support for ADHD & autistic adults.
Posted 1 week ago
Page 3 of 18
Hertford, Hertfordshire (Hybrid)
£40,000 - £45,000 per year
Full-time
Temporary (12 months)
Job description

We have an opportunity for a Customer Service Operations Manager, to join the team at SNG on a fixed term basis for 12 months.

You'll be based from our office in Hertford, combining office and home working to ensure a positive work/life balance. 

The starting salary is £40,000 - £45,000 depending on experience.

The Role

As a Customer Service Operations Manager you'll lead the Customer Services team to deliver a consistent, high-quality service “right first time” for our customers and maintain high data quality in our customer data sources. 

You will lead customer services through a period of transformational change to ensure the centre-led approach is embedded and consistently delivers a great customer experience across all channels.

Your responsibilities will include:

  • Driving continuous improvement across Customer Services in line with best practice and delivering tangible benefits to the customer and the business
  • Optimising customer contact across each channel, through a focused approach in meeting customer demand
  • Ensuring the team deliver to KPI's in line with the business and customer needs resulting in an exceptional customer experience
  • Managing the Customer Contact team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
  • Ensuring clear and consistent data is captured relating to customer queries in line with GDPR guidelines, and using any data trends to support business decisions and continuous improvement

What we're looking for

You should have previous experience in a similar role, and be able to demonstrate experience of leading large customer services teams in a multi- channel environment.

You'll also need:

  • The ability to inspire, support and develop others to optimise their performance
  • Experience in improving productivity performance and enhancing processes
  • Evidence of excellent customer service achievements in a delivery environment
  • Strong stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
  • Excellent communication, interpersonal & influencing skills
  • A track record of meeting deadlines and working effectively with others

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

We have some great benefits at SNG, including: 

  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • Chance to buy or sell holiday as part of our flexible benefits package
  • 3 additional wellbeing days and 2 paid volunteering days
  • Generous matched pension scheme up to 12% and Life cover at 4x salary 
  • Options for private medical insurance, dental insurance and critical illness cover
  • Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!

Application resources
Posted by
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Refreshed on: 23 October 2025
Closing date: 26 October 2025 at 13:35
Job ref: 7336
Tags: Customer Service, Housing, Operations, Customer support

The client requests no contact from agencies or media sales.