Centre receptionist jobs

Following an internal promotion, we are looking for our next Senior Special Events Executive to join our high performing Special Events team. Together, the team delivers a range of special events which raises vital funds to save the lives of people with cancer,  including:

• Recital 4 Research, an opera recital and reception; 
• The Royal Marsden Cup, our annual golf day; and
• the Ever After Garden, our flagship and high profile annual remembrance garden in Chelsea, which last year was visited by HRH The Princess of Wales and over 190,000 visitors

In this role you will help deliver our portfolio of events, which will include:

• coordinating speakers, 
• liaising with suppliers, 
• managing senior volunteers, 
• supporting in donor meetings,
• securing high value auction and raffle prizes, and 
• writing donor communications. 

Your support will ensure that as a team we deliver outstanding donor experiences and event outcomes.You will be joining us at an exciting time as we seek to grow our portfolio and deliver income growth from high value fundraising committees and special events.

About you 

You will have a passion for relationship building and a proven track record in delivering events, ideally with the purpose of raising funds. You will be ambitious and proactive, and relish the opportunity to support the Charity to achieve its goals. 

Why join us? 

We are a values-driven Charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and supportive team, offering plenty of opportunities for learning and development. 

What we offer 

• Competitive salary of £33,000-£35,000 
• Hybrid working between home and Chelsea with occasional travel to Sutton 
• Flexible working around our core hours of 10am to 4pm 
• 27 days annual leave rising with length of service 
• Training, support and development opportunities 
• Generous pension scheme with up to 6% contributions (rising to 8% with length of service) and a life assurance scheme
• Access to the Blue Light discount scheme and other discounts opportunities 
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 
• Opportunities for training and career development 

Inclusion matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

About the role:

Join our Wandsworth accommodation service as a Day Concierge and be right at the centre of the day-to-day running of the building. This is hands-on, front-of-house work where you’ll be the first face people see and the steady presence that keeps things running smoothly. From managing access and responding to day-to-day issues, to working with colleagues, contractors and partner agencies, you’ll play a key role in creating a safe, calm and well-run environment where people can begin to settle and move forward.

You’ll be working alongside people experiencing homelessness and multiple disadvantage, building professional, respectful relationships while maintaining clear boundaries. It’s a role that blends practical problem-solving with people skills; no two days are the same, and your ability to stay organised, observant and approachable will make a real difference to how the service feels and functions.

At Single Homeless Project (SHP), this role is a strong starting point if you’re looking to build a career in the sector. You’ll gain exposure to frontline services, develop confidence in managing a busy environment and be supported to grow your skills and progress in a way that works for you.

The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.

About you:

• You’re friendly and approachable, confident speaking to a range of people and making them feel welcome
• You’ve got a natural sense of responsibility and can stay calm and professional in a busy environment
• You’re willing to learn, open to feedback and ready to build your skills in a frontline service
• You’re organised and practical, able to manage day-to-day tasks and respond to issues as they come up
• You take pride in your work and are happy to help keep the service safe, tidy and running smoothly

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 24th May at midnight

Interview date: Tuesday 2nd and Wednesday 3rd June online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

About The Role

This is a hands‑on, people‑focused role at the heart of Place2Be, helping shape welcoming, safe and well‑run space. You’ll oversee our Head Office, training centres and other workspaces, leading reception and front‑of‑house services so everyone who walks through our doors feels supported and valued. You’ll take the lead on Health & Safety and ESG, working closely with staff, suppliers, tenants, and partners to keep things running smoothly and sustainably. Whether you’re an experienced Facilities Manager or a workplace or events professional ready to grow your FM expertise, this is a fantastic opportunity to make a real difference in a values‑led charity.

Key Responsibilities

• Lead and manage the Reception function, ensuring a warm, professional and well‑informed first point of contact for staff, visitors, funders, volunteers and contractors, with safe cover across a 7‑day training operation.
• Oversee office administration, including ordering goods and services, travel and hotel bookings, and meeting room coordination to ensure smooth day‑to‑day operations.
• Manage facilities and workspaces across Place2Be, ensuring they support wellbeing, sustainability and compliance with all statutory and legal requirements.
• Lead on Health & Safety as the Responsible Person, including inductions, policy ownership, incident investigation, audits, training, DSE assessments and chairing quarterly H&S meetings.
• Own supplier, contract and budget management, ensuring value for money, effective procurement and continuous improvement across cleaning, security, maintenance and services.
• Support and lead key projects, including the people‑focused aspects of an upcoming office move, working closely with the CFO to deliver a smooth, well‑communicated transition.

Person Specification:

• Proven experience managing office operations, reception/front‑of‑house, facilities and Health & Safety in a busy workspace.
• Strong working knowledge of relevant legislation, including Health & Safety (ideally as a Responsible Person), facilities compliance, risk management and best practice.
• Experience of procurement, contract and supplier management, budget oversight and delivering value for money.
• Demonstrated ability to lead and support teams, manage external stakeholders and deliver a consistently welcoming, professional service.
• Strong project and change‑management skills, with experience supporting office moves, refurbishments or workspace improvement.
• A hands‑on, creative and strategic team player with a positive, flexible and solution‑focused approach.
• A clear commitment to Place2Be’s values of Perseverance, Integrity, Compassion and Creativity, and the ability to demonstrate these in your work.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

Closing date for applications: Midnight on 19/05/2026

1st Interview date: 21/05/2026

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organisation.
 

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

If you have any questions about the scheme, or require any adjustments to help you complete an application then please contact the recruitment team.

We recognise that AI is becoming part of daily life and you may want to use it to help you format your CV, create responses to application questions or even help you prepare responses. AI can be a powerful enabler and we are open to you using it to apply for roles with us, but we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you will uniquely bring to our team. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

At the Centre for Better Health, we envision a world where everyone can lead satisfying and hopeful lives in a society without any stigma of mental ill health. This is an exciting opportunity to step into a meaningful and rewarding role that makes a positive difference to the community we serve.

Role Purpose

As Reception and Office Administrator, you will play a key role in the team; providing a warm, efficient and professional reception service, and being the first point of contact for enquiries.

You will also provide administrative support to contribute to the smooth running and success of services. This will include supporting with the promotion of our services, processing new referrals, managing bookings and payments, and maintaining good record keeping.

Our Centre operates 9am–5pm on Mondays and Fridays, and 9am–8pm on Tuesdays, Wednesdays, and Thursdays. Please note that some evening work is required for this role (with working hours 12-8pm in these instances).

Main Duties

• Provide a professional, confidential reception service, welcoming service users and volunteers and managing phone and email enquiries.
• Act as the first point of contact for enquiries, sharing accurate information and offering appropriate signposting.
• Deliver general administrative support to the team, including promoting the organisation’s services, processing referrals, arranging assessments, managing bookings and payments, and handling day‑to‑day reception tasks.
• Maintain monitoring systems and databases in line with the organisation’s processes.
• Work collaboratively with the team to achieve agreed objectives.
• Attend and contribute positively and constructively to meetings as required.
• Respond proactively to the needs of the role, demonstrating flexibility and a positive attitude.
• Support marketing activities when required, including designing posters, sending mail-outs, and creating simple social media and website content.

Please note that this job description is not exhaustive and may change depending on the need and development of the organisation.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Contract: We are currently recruiting for two permanent vacancies

Salary: £30,808 per annum

About the role

As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will ensure that the Skylight runs effectively and efficiently. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness.

You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team.

As a Reception/Administrator as part of the front of house team you will:

· Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group.

· Be responsible for the official opening/closing of the office in line with the H&S policies.

· Assess members at reception upon presentation and take appropriate action as to whether it is safe for them or others to access the service at that time utilising a trauma informed approach in line with confidentiality policies and procedures.

· Provide efficient and effective administrative and logistical support to the Crisis Skylight team, ensuring that all systems and structures contribute to the delivery of high-quality services to members and the smooth running of the office.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team. 

Skills, knowledge, and experience vital to succeeding in this role:

· Experience of providing customer service and advice within a reception environment, with a commitment to deliver the highest standard of customer care. 

· Experience of working with vulnerable or marginalised groups, assessing need and providing information, advice and guidance.

· Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload. 

· Experience of providing administrative support including updating Case Management Systems, general office duties and maintaining accurate records. 

· Excellent verbal and written communication skills with the ability to work successfully with disadvantaged /or socially excluded groups and individuals. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. 

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 20th May 2026 at 23:59

Interview process: Competency-based interview

Interview date and location: Wednesday the 3rd June or Thursday the 4th June, 2026. Crisis Skylight Merseyside, 96 Kent Street, Liverpool, L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

For more information about our work please visit our website

Registered Charity Numbers: E&W1082947, SC040094 

HMC is seeking a confident and capable Community Manager to deliver our community-based 'Wednesday Service' for migrants and refugees. Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming space for appointments and activities, and has long been the heart and soul of HMC's service. 

The Community Manager role is responsible for the coordination and delivery of HMC's Wednesday Service, including the management of all volunteers involved in the delivery of the service and oversight of our popular Holistic Advocacy service, delivered by volunteers.

This is a new post which recognises the importance of our Wednesday Service and the focus and resources required to deliver it effectively, whilst also recognising and seeking to empower the vital role our volunteers play in sustaining and enriching our services.

Please review the full Job Description & Person Specification for details of the role.

Administrative Officer

• Contract: Full-time, 2-year Fixed Term Contract
• Salary: £23,132 - £24,113 per annum (depending on experience)
• Hours: 35 hours per week, Monday to Friday (9am-5pm)
• Location: office-based, Newcastle upon Tyne
• Benefits: 28 days' annual leave plus bank holidays; 6% employer pension contribution
• DBS: Enhanced DBS required
• Occupational requirement: This post is open to women only, exempt under Schedule 9, Part 1 of the Equality Act 2010
   

Charity People is delighted to be partnering with the Angelou Centre to recruit for their Administrative Officer.

This is a key role within a respected, Black-led organisation supporting Black and racialised women and children affected by domestic abuse and other forms of Violence Against Women and Girls (VAWG). The Administrative Officer will play a vital part in ensuring the smooth day-to-day running of the organisation, providing high-quality administrative and operational support to staff, partners and visitors.
 

About the charity

For over 30 years, the Angelou Centre has stood alongside Black and racialised women and children in Newcastle. The organisation delivers trauma-informed, culturally responsive services that support recovery from violence, abuse and discrimination, helping people rebuild safety, confidence and independence. The Centre is rooted in anti-racist, Black feminist values and survivor-centred practice.
 

About the role

The Administrative Officer is a central point of contact within the organisation and plays a crucial role in supporting staff, systems and services. This is a varied and hands-on role, combining general administration, coordination, events support, data management and health and safety responsibilities.

You will be highly organised, proactive and comfortable working in a busy environment where confidentiality, compassion and attention to detail are essential.
 

Key responsibilities

• Provide comprehensive administrative support to the Executive Director and senior staff
• Manage correspondence, filing systems and document preparation
• Coordinate diaries, meetings, travel and room bookings
• Prepare agendas, take minutes and follow up on actions
• Support the planning and delivery of internal and external events, including training and community events
• Maintain accurate databases, records and reports in line with UK GDPR
• Support health and safety processes, including risk assessments and record-keeping
• Act as a welcoming point of contact for visitors, stakeholders and partner organisations
• Provide cover for reception when required and support wider operational needs
   

About you

You will bring:

• Experience in a similar administrative role, ideally within the charity or voluntary sector
• Excellent written and verbal communication skills
• Strong organisational and time-management skills with the ability to juggle competing priorities
• High attention to detail and accuracy
• Confidence handling sensitive and confidential information
• Experience supporting events, meetings or training delivery
• A proactive, 'can-do' approach and the ability to work independently

Desirable experience includes:

• Supporting vulnerable people or working in safeguarding-led environments
• Experience with CRMs or document management systems
• Health & safety or first aid knowledge (or willingness to train)
   

Values & Approach

• Commitment to The Angelou Centre's vision, values, and black feminist ethos.
• Strong commitment to equality, diversity, and inclusion.
• Empathy, patience, and cultural competence.
• Ability to motivate and empower women to build independence.
• 'Can-do' attitude with a proactive, solution-focused approach.
• Willingness to learn, take feedback, and develop professionally.
   

Representation, Lived Experience & Encouragement to Apply

The Angelou Centre recognises the value of lived experience, cultural understanding and representation in delivering effective, trusted services. We particularly welcome applications from women who feel a strong connection to the communities we support and who believe their background, perspective or lived experience would enhance our work.

We are also aware that Black and racialised women are often less likely to apply for roles unless they meet every listed requirement. If you are excited by this role but your experience does not align perfectly with every criterion, we strongly encourage you to apply. You may be exactly the person we are looking for.
 

How to apply

Please email your CV and a covering letter to Tatiana Ostara outlining how your experience and skills meet the requirements of the role.

Closing date for applications: Monday 18th May at 9:00 am.

 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About the role

The postholder will provide specialised and tailored advice to clients where either their No Recourse status, or complex benefits issues are acting as barriers to them resolving their homelessness. This will be achieved through one-to-one support sessions, drop in advice sessions and advocacy with external organisations. The Migrant and Welfare Advisor will provide a holistic casework support to clients subject to immigration control who do not have access to public funds. They will use their in-depth knowledge of working with No Recourse clients, to assess and refer to suitable accommodation options, including Asylum Support accommodation, host accommodation and NRPF beds (where available). They will also hold responsibility for assessing care and support needs, making care act assessments (where relevant) and supporting clients to access strength-based opportunities, e.g. cycling workshops or other.

The Migrant and Welfare Advisor will also provide advice to clients with complex benefits issues. This may include challenging DWP decisions (via mandatory reconsiderations and appeals), advising and supporting clients with benefit sanctions and issuing pre-action protocol letters, where appropriate.  

All Passage projects along with their employees are expected to uphold Passage values and work within a Psychologically Informed Environment (PIE).

Main Duties

• Working in a psychologically-informed way, you will conduct assessments to identify care and support needs, and to establish the most appropriate accommodation options for destitute clients with no access to benefits.
• Refer into appropriate services providing support to NRPF clients, including applying for Home Office Asylum Support and provide support to the clients in all aspects of their resettlement into either Asylum Support or Host accommodation including applying for Home Office accommodation support (Asylum Support), grants, advocacy and local support agencies.
• Lead on cases initiated by clients themselves, or by other caseworkers, which are complex (for example, advising clients around sanctions) or where clients wish to challenge DWP decisions in relation to Universal Credit/HRT, Housing Benefit, PIP, Pension Credit, Carer’s Allowance or other UK benefits.
• Assess client eligibility for benefits, support clients to understand decisions and advocate for client via mandatory reconsiderations, appeals and reviews where appropriate.
• Issue pre-action protocol letters and referring to external solicitors as appropriate to challenge unlawful or unjust decisions, or unnecessary delays.
• Provide services at the Community Services Centre and occasional in-reach projects at other sites.
• Offer drop-in workshops or advice surgeries on benefits or immigration support issues, in accordance with service need.
• Contribute case studies and quotes to support fundraising proposals and applications for funding.
• Provide accurate and timely information to clients regarding immigration support and benefits advice whilst keeping up to date with changes through training and other opportunities to ensure that this happens.
• Participate in rota system for Community Services reception space, involving engaging with new and current clients, and supporting with ad hoc tasks (e.g. supporting with laundry, replenishing stores of tea and coffee etc.)
• Agree a risk assessment, safety and support plan with every client that is regularly reviewed and monitored.

General Responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Health and Safety, Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage[1].
• Undertake any other duties that may be required which are commensurate with the role or as per organisational requirements.

Desired Experience

• E1: Experience of delivering a busy and changing service within a psychologically informed framework.
• E2: Experience of advising and supporting homeless or vulnerable individuals, many of whom may have experienced trauma and may be from different cultural backgrounds.
• E3: Experience of casework, including advocating on behalf of clients and of challenging decisions made by DWP, Migrant Help or another public body, e.g.local authorities.
• E4: Experience of working with clients experiencing homelessness and with complex needs.
• E5: Ability to communicate complex information clearly to vulnerable individuals, many of whom may not speak English as a first language.
• E6: Ability to produce high quality written work to deadline, strong organisational skills and the ability to manage and prioritise a demanding workload.
• E7: Commitment to equality and diversity, including experience of working in a multicultural environment.

Desired Knowledge

• K1: Knowledge of the issues that face clients who are homeless due to their immigration status (NOTE: an OISC/IAA qualification is not needed for this role).
• K2: Knowledge of Universal Credit elements, as well as Personal Independence Payment, Pension Credit, Carer’s Allowance, Housing Benefit and JSA and ESA or willingness to learn.
• K3: Knowledge of Asylum Support eligibility for those with no recourse and how to access this, or willingness to learn.

Who We Are

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or unhoused and those who have no recourse to public funds.

The Gateway is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat.

The Team

Exactly as it says on the tin, the Essential Services Team was set up to deliver essential services and we’re really excited to be restructuring the team. Whilst our Intervention Team works with members to figure out their next steps around housing etc. the Essential Services Team work to make sure that everything is in place we all get to spend time in clean, safe, friendly surroundings.

Working alongside an amazing team of volunteers the Essential Services Team provide it all, hospitality to housekeeping and everything in between.  From welcoming members at reception to helping out with laundry, to making sure the place is clean and comfortable and well maintained, that we have enough of everything, that all the admin is taken care of and and that there’s something nutritious for lunch, the Essential Services Team are at the centre of everything we do – effectively, they are the engine that keeps the 999 Club running.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, creating the best environment and providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour, a flair for hospitality and a no- nonsense, positive attitude looking to make a difference in their community.

This vacancy provides a development opportunity so we are inviting applications from people who already volunteer with us or have done so in the past.

Good to Know

Based mostly in the Gateway, a busy and occasionally unpredictable environment

May involve dealing with distressed individuals or managing challenging behaviours

Regular contact with people who may be experiencing crisis or hardship.

The hours are 08:45am – 3:30pm, Monday to Friday

Benefits Include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying earnings

· Employee Assistance Programme 

· Cycle to work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

Interviews will be held, in person, on site on Tuesday 09th June 2026

This is an exciting opportunity to join Citizens Advice Woking as part of a specialist partnership with i-access, Surrey’s drug and alcohol support service. As a Generalist Adviser, you will work directly with individuals in recovery, helping them navigate some of the most challenging issues they face - including welfare benefits, debt, and housing.

Working across a mix of in-person, remote, and outreach settings, you will provide tailored, practical advice that helps people overcome immediate crises and build longer-term stability. You’ll take time to understand each client’s situation in depth, explore their options, and where needed, actively support them - whether that’s completing applications, negotiating with third parties, or advocating on their behalf.

This role is about more than advice - it’s about empowering people at a critical point in their lives. You’ll work closely with i-access staff to ensure a joined-up approach, while also being part of the wider Citizens Advice Woking team, connecting clients to additional support where needed.

We’re looking for someone who is confident managing a varied and sometimes demanding caseload, with strong listening skills, sound judgement, and the ability to turn complex information into clear, practical guidance. Experience in advice work is essential, and knowledge of welfare benefits, debt, or housing would be a strong advantage.

In return, you’ll be part of a supportive and purpose-driven organisation, with opportunities for ongoing development and the chance to make a meaningful, day-to-day difference in people’s lives.

Terms & Conditions:

Start date: ASAP

Salary: £27,383 per annum (inclusive of £3,990 Southeast Weighting)

Location: Hybrid with 3 days in the London office (Patshull Road)

Working hours: Full time: 35 hours per week

Contract: Permanent

Job Description:

We are seeking a meticulous and proactive Finance and Office Administrator to assist with our financial transactions and ensure the smooth running of our office operations. The ideal candidate will be interested in learning  and finance and administrative functions and skills, have good organisational skills and the ability to multitask in a dynamic environment. 

Key Responsibility Areas 

1. Finance Administration
2. HR Administration
3. Office Administration 

For the full job description, please download the recruitment pack.

Person Specification:

Skills and Experience 

• Education: Minimum of GCSEs in Mathematics and English or equivalent
• Experience: Some demonstrable administrative experience 
• Software Skills: Microsoft Office Suite. 
• Organisational Skills: Good multitasking abilities and attention to detail. 
• Communication Skills:  Good written and verbal communication skills. 
• Problem-Solving: Ability to identify issues and implement effective solutions. 
• Confidentiality: Maintain high levels of discretion and confidentiality. 

Personal Attributes and Other Requirements 

• This role has been designed for someone who wants to learn and develop new skills and includes training. We would encourage applicants who align with this to apply. 
• Commitment to the core values and ethos of Women in Prison, including social justice and feminism. 
• Commitment to anti-discriminatory practice and equal opportunities and an ability to apply awareness of diversity issues to all areas of work.