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Reception Administrator
St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.
This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.
About St Pauls Advice Centre
We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.
The role
You will:
- Welcome clients and visitors in person and by phone.
- Triage enquiries and identify what support is needed.
- Provide clear information and manage expectations about waiting times and processes.
- Handle incoming calls, messages, and post.
- Carry out general administrative tasks to support the wider team.
This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.
What we are looking for
You will have:
- Strong communication and interpersonal skills.
- Good organisational skills and attention to detail.
- The ability to work well both independently and as part of a team.
- A commitment to equality, diversity, and inclusion.
- Fluent spoken and written English.
Desirable:
- A community language such as Somali, Hindi, or Urdu.
- Experience in a reception, customer service, or advice setting.
Pay and conditions
- Salary: £11,680.29 actual salary
(£27,254 full-time equivalent, NJC point 9) - Hours: 15 hours per week
Working days: Monday, Wednesday, and Friday - Annual leave: 30 days full-time equivalent, pro rata
Plus 3 additional days between Christmas and New Year - Pension: 5% employer contribution
- Employer: Living Wage Employer
Working for us:
St Pauls Advice Centre can now be found above the Junction 3 Library in Easton. The building is fully accessible, offers secure bike storage, good transport links and free on street parking.
We are proud to have a diverse workforce and encourage applications from people of all ethnicities, disabilities, faiths, genders, sexual orientations, ages, and lived experiences. We recognise that people may have different access needs, caring responsibilities, cultural commitments, or religious practices that affect their working patterns. We are open to discussing flexible and accessible ways of working wherever possible.
Closing date: Monday 22 June 2026 at 10:00 am
Interviews: Wednesday 1st July 2026
The client requests no contact from agencies or media sales.
Thank you!
This role is being advertised as a Receptionist however the successful applicant will be employed as a Client Care Coordinator.
⌚ Hours: 37.5 hours per week (with the occasional Saturday)
We are looking for a compassionate and professional Client Care Coordinator to join our supportive team. This is a rewarding customer-facing role where you will support clients both in person and over the phone, providing reassurance, clear information, and a calm, empathetic approach during what can often be sensitive or challenging situations. We are seeking someone who is confident working with the general public and passionate about delivering exceptional care and support.
What we’re looking for:
- Previous customer-facing experience, ideally working directly with the general public
- Strong communication skills with the ability to remain calm, empathetic, and professional in difficult or emotional situations
- A caring, approachable nature and a genuine desire to support others
Full training and ongoing support will be provided, along with great transport links, on-site parking, and only one Saturday shift every two months.
Interviews for successful candidates will take place on Friday, 29th May.
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
�� Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
�� Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
�� Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
Registered Charity
501 - 1000
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking to recruit a Service Support Worker to join our multi-disciplinary team supporting young people aged 11–25 with their mental health and emotional wellbeing. This role will enhance our team by providing reception duties and administration and support related to our service areas
Key Responsibilities
- Provide welcoming front of house services for young people, professionals and members of the public
- Provide administration support to the CEO, Operations Manager and our specific service areas
- Undertake duties to help ensure the smooth running of the organisation
- Provide services at times suitable for young people.
- Predominantly requiring the postholder to be based on site, but may involve some remote work if appointed to a fulltime role
- Keeping records on our salesforce database
About You
- Helpful, friendly and has a professional approach to dealing with people.
- Comfortable positively promoting our services and able to work appropriately within a diverse organisation with a wide range of people in regard to their racial, cultural, religious beliefs, gender, sexuality and socio-economic backgrounds.
- Motivated, proactive and flexible
- Ability to work independently and collaboratively within multi-agency teams
- Interested in working in a hands-on position in the charitable and voluntary sector
Working with Step Forward
We pride ourselves on providing inclusive, flexible, professional and young people friendly counselling and wellbeing support services. We provide services both in our own purpose built centre and also on an outreach basis in schools and community/ youth settings.
As Step Forward is a small charity our multi-disciplinary team work closely together to provide a holistic support service to young people. We expect all members of the team to take part in activities which help ensure the smooth running of the organisation and help us to reach organisational objectives.
Why Join Us
Work in a small, dedicated organisation making a difference to children and young people’s lives. Join a passionate and reflective team of staff and volunteers who embrace and uphold our organisational ethos and values to ensure we are: Inclusive, Warm, Empowering, Inspirational and Innovative.
Other terms/benefits include:
· 35 hour (FTE) working week
· Generous holiday allowance -28 days per year plus bank holidays (FTE)
· Organisational closure for 3 days between Christmas and new years
· Employer pension contribution of 5%
· Access to enhanced sick leave after probation
· Ongoing learning and development opportunities
· Enhanced maternity/paternity/adoption leave and pay
· Hybrid and remote working potential where organisational requirements allow
How to Apply
Applications should be made directly through our website. Depending on the volume of suitable applications, we reserve the right to close the recruitment process early, so early applications are encouraged.
Registered Charity
11 - 20
To improve the wellbeing and life chances of local young people affected by poverty and disadvantage
The client requests no contact from agencies or media sales.