Centre receptionist jobs

Administrative Assistant
Salary: £14.39 per hour + holiday pay (circa £28,000 salaried equivalent)
Contract: Full-time, 2 month temporary contract
Location: Oxford (fully onsite)
Start: Immediate start required
Working Pattern: 37.5 hours per week, including alternate weekend working

We are delighted to be supporting a well‑established, service‑led organisation in their search for an Administrative Assistant to join their team based in Oxford. This is a fantastic opportunity for a highly organised and personable administrator to take on a varied, front‑facing role within a busy and supportive environment. This role will suit someone who enjoys being at the centre of operations, delivering excellent service and ensuring the smooth day‑to‑day running of a professional setting.

This is a fantastic opportunity to join a supportive team in a role where no two days are the same. Due to the nature of the position, this role is fully onsite in Oxford, requires an immediate start, and includes alternate weekend working.

Responsibilities:
Front of House & Communication

• Acting as the first point of contact, handling incoming calls and enquiries in a professional and timely manner.
• Welcoming visitors and ensuring appropriate sign-in procedures are followed.
• Managing communications efficiently, ensuring messages are relayed to the relevant individuals.

Administrative Support

• Providing comprehensive administrative and secretarial support to senior team members.
• Managing diaries, bookings and room reservations as required.
• Maintaining accurate filing systems and records.

Operational Coordination

• Handling incoming post, deliveries and associated documentation.
• Coordinating bookings and payments for services, including issuing invoices where required.
• Supporting the organisation of events, activities and day‑to‑day operations.

Office & Facilities Support

• Managing stationery and office supplies, monitoring stock levels and budgets.
• Supporting wider administrative functions and providing cover where required.

Requirements:

• Strong administrative or receptionist experience in a busy environment.
• Excellent communication skills and a professional, calm approach.
• Good IT skills, including experience with Microsoft Office and databases.
• Strong organisational skills and the ability to manage multiple priorities.
• A proactive, team‑focused attitude with the ability to work independently.
• A personable and empathetic approach when dealing with a wide range of individuals.

If you’re a highly organised and customer‑focused administrator looking for your next opportunity, we’d love to hear from you.

Applications will be reviewed on a rolling basis so if you're interested, please apply ASAP by submitting your CV in Word format.
 
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have a disability and require reasonable adjustments to any part of the process, please reach out to us

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

This is a joint venture between Citizens Advice Woking (CAW) and i-access, the drug and alcohol community service which offers specialist assessment, support, and treatment to people in Surrey who want help with their drug and/or alcohol use. The role is fixed term to the end of March 2027, but it is hoped that it will continue, subject to funding. 

We are looking for a highly motivated person to join our specialist team. It is essential that the applicant has recent experience of advising clients, at Citizens Advice or another comparable organisation. 

You will need to demonstrate that you can cope with a demanding caseload and that you are able to monitor and manage your own caseload to meet deadlines. The successful candidate will be required to work with i-access service users, either remotely or in person, the role is to provide information, advice, and casework in all areas of generalist advice, but particularly in the areas of welfare benefits, debt, and housing. Patience and empathy are essential. 

The i-access adviser will need to travel to the three i-access locations in Guildford, Redhill, and Chertsey as well as to CAW’s office in Woking. It's likely the role will also entail working remotely from home, which will require a confidential work space and reliable Wi-Fi.

We will require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job. 

The Citizens Advice service values diversity promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently under represented in our workforce. 

For more information about the role and how to apply, please see the job pack.