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Off The Record-BANES, Bath and North East Somerset (Hybrid)
£37,299 Pro rata, per year
Posted today
Closing in 3 days
The Skill Mill, Remote
£45,000 per year
Chief Operating Officer role at The Skill Mill - Create Impact for Young People!
Posted 4 days ago Apply Now
Covid-19 Bereaved Families For Justice, Remote
£35,000.00 FTE / £21,000 per year pro rata'd
Posted 1 day ago Apply Now

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Closing tomorrow
Alzheimers Society, Remote
£24,651 - £26,650 Per Annum
Posted 2 weeks ago
Page 5 of 5
Off The Record-BANES
Bath and North East Somerset (Hybrid) 11.19 miles
£37,299 Pro rata, per year
Part-time (30 hours per week)
Permanent
Job description

This senior leadership position is responsible for managing and overseeing OTR’s Voice Services which include our Advocacy and Independent Visiting (IV) Service, Participation Service, LGBTQ+ Service, and our CAMHS Link Work Service. You will directly line manage our Leads of these services and empower them to deliver and develop the work that they do.

You’ll work with the Service Leads to manage key commissioner and contract relationships to ensure we’re delivering in line with our contractual obligations. This role also plays an important part in shaping the future of each service; supporting re-contracting, bid writing, and applications to tender.

The post holder will be a key member of OTR’s Senior Management Team (SMT), working collaboratively with the Head of Wellbeing Services, Head of Resources, and the CEO to help shape and deliver the organisation’s strategy, drive innovation, and support long-term organisational growth.  

Your attributes: 

We are looking for someone who has strong people management skills, who can build trust quickly within a team. The Service Leads are key to the success of this role and their expertise and knowledge is invaluable. 

You’ll enjoy supporting colleagues to thrive and develop services, while also able to use a strategic approach to decision making to future proof what we deliver. You’ll be passionate about our mission and hold strong communication skills to bring clarity to our work for staff, partners, and young people.

Your enthusiasm and personality are as important to us as your experience to date. If you can’t tick off every point in the job description below but feel you have the right transferable skills to succeed in the post, please do still apply.   

Main Responsibilities 

Service delivery support 

  • Operational oversight and responsibility for OTR’s Voice service, working with the Service Leads to ensure continuity of quality service provision. 

  • Line management of: LGBTQ+ Lead, Participation Lead, Link Worker Lead, and Advocacy & IV Lead. 

  • Through service evaluation, ensuring young people are receiving the best possible quality of support, capturing feedback and learning to continually develop the support we provide.

  • Working with Team leads on quality assurance using the data from our client record system, and service specific monitoring to ensure we’re delivering on contractual goals and targets.  

  • Be the first point for safeguarding escalation for the Voice Service Leads and part of the on-call safeguarding rota for all of OTR.

Contracts and commissions 

  • Managing relationships with contract managers and commissioners. 

  • Working with the Service Leads to make sure we produce timely reporting, monitoring numbers, and finance papers.

  • Attending quarterly review meetings, annual reviews and subgroups relating to these.

  • Working with the SMT on re-contracting and applications to tender for Voice Services. 

Finance 

  • Work with Service Leads and the SMT on funding proposals and development opportunities for the Voice Services. 

  • Working with the CEO and Service Leads to set and manage the service budgets and expenditure. 

Partnerships 

  • Engage and collaborate with community partners to increase OTR’s presence and impact. 

  • Develop and maintain relationships within health a social care to improve outcomes for young people.

  • Participate in a variety of external networks and steering groups to share learning and best practice to reach more young people who need us most.

Senior Management Team 

  • Alongside SMT and the Board of Trustees, overseeing and managing the implementation of OTR’s organisational strategy, including reporting to the Board.  

  • Promote OTR values and support the growth of OTR’s culture and identity

  • Alongside SMT proactively work to ensure Equity, Diversity, and Inclusion commitments are upheld and continuously woven into what we do.

  • Leading on EDI work across OTR to ensure an inclusive, equitable and accessible service for all young people and staff. 

General  

  • Participate in the day-to-day work of the organisation – such as reporting, attending team and other meetings as required, and taking a flexible approach to general administrative and support tasks

  • Be an ambassador for OTR, actively promoting our vision and work

  • Ensure the effective implementation of the organisation’s policies and overall organisational objectives, including Health & Safety policies and procedures, taking responsibility for their own personal health, safety and welfare in the workplace.

  • Following safeguarding policies and procedures in all aspects of the work with children and young people.

  • Actively promoting good equal opportunities practices across all aspects of work and taking positive steps to counter discrimination however and wherever it occurs.

  • Participate constructively in supervision and staff development opportunities including training and team building initiatives.

  • Contribute to co-operative working across all the services within OTR.

  • Promote and enable active involvement of young people in planning, improving and making decisions about OTR services.

  • Ensure effective and accessible communication with staff, service users and the general public.

  • Contribute to maintaining and developing effective professional relationships both internally and with outside agencies.

  • Undertake any other reasonable duties consistent with the skills and duties needed for this role, as required. 

For the full Job Description and Person Specification, please visit our website. 

Working pattern and location 

This role is based at our office in central Bath, which is very close to Bath Spa train station and Bath central bus station. The post holder will be based in a shared office with access to meeting rooms.

There is opportunity to work from home when agreed with your line manager, and we operate a flexible working policy which allows your hours to be spread throughout the day/week in agreement with your line manager.

The post holder will be expected to be able to travel throughout the authority and beyond to meet service users, professionals, and to attend meetings and training activities associated with the position. Mileage allowance will be payable for these types of travel.

The job will require occasional working outside of core office hours, some evenings, including the occasional weekend.  

Applicants must have the ability to travel within and outside the local authority, including to areas where there is no public transport. 

Application resources
Organisation
Off The Record-BANES View profile Organisation type Registered Charity Company size 21 - 50

Mental health and wellbeing charity providing free, confidential, independent support to young people aged 10-25 across Bath and North East Somerset

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Posted on: 24 March 2026
Closing date: 14 April 2026 at 13:21
Tags: Advocacy, Volunteering Management, Child Protection, Mental Health, Partnerships, Safeguarding, Wellbeing, Youth / Children

The client requests no contact from agencies or media sales.