Charity Events Manager Jobs in Islington, Greater London
We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.
Churches Conservation Trust is the national charity protecting historic churches at risk, ensuring they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects. You will lead on all capital, conservation and maintenance, programmes in the region.
You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across the region, but not exclusively, it is essential you have a full driving license.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please contact us.
The closing date for receipt of applications is 8am on Monday 17th June 2024.
The interviews will take place in Northampton on Tuesday 25th June. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Rays of Sunshine exits to brighten the lives of seriously ill children aged three to 18 across the UK by granting magical wishes and providing ongoing support within the community. Our work creates a positive distraction, reduces isolation, improves self-esteem and creates precious memories and smiles.
You will be joining a small but passionate team, full of positivity, energy and drive to succeed and we need someone who will be a part of our success, helping to achieve our new vision for the charity to ensure we can creating lasting memories for all children and young people with a life limiting illness.
In this role you will be responsible for working across corporate partnerships, major donors, trusts and foundations, with a prominent focus on supporting with account management of existing partnerships and developing our pipeline of prospects. The charity has a history of success in these areas and we would love to have someone join the team to build upon this success.
Ideally the candidate would have existing experience in corporate partnerships, but we are open to candidates with experience in one or more of the fundraising disciplines mentioned above, with a willingness to develop their skills and experience, through a supportive, coaching and a mentoring leadership style.
Key Responsibilities
Partnerships
- Support with creating proposals and pitches to secure Brand, Corporate and Commercial Partnerships, with a strong focus on shared purpose and mutual benefit, to create successful long term strategic partnerships.
- Support with relationship management of current partners of Rays of Sunshine, ensuring they have materials to aid their fundraising.
- To manage the input of corporate partnership data on the CRM system (currently Donorfy).
- Manage the updates to the corporate pipeline master document, ensuring appropriate actions are met within deadline.
- Supporting the Corporate Volunteer Researcher to undertake the necessary research to support our pipeline of approaches.
Philanthropy
- Creating supporter updates and reports to demonstrate the impact of funding received from our Patrons and Major Donors, providing excellent stewardship to existing donors.
- Provide support with the event planning of major donor events, and attend in person to provide support of events on the day.
Trusts and Foundations
- Support with research and the successful completion applications to secure donations from a pipeline of identified Trusts and Foundations
Stewardship
- Identifying new opportunities to create wow moments for donors and provide excellent stewardship of all major donors and partnerships.
General
- General administrative duties, including record meeting notes and actions, following up with partners, sending out of promotional materials, monitoring and responding to email enquiries, and taking telephones calls.
- Any other duties to support the success of the fundraising team.
Benefits
• Flexible working hours and hybrid working
• 30 days annual leave plus bank holidays (pro-rata for part-time)
• Pension scheme with a contribution of 4% from Rays of Sunshine
• Occupational sick pay
• BHN extras employee benefits platform
• Free eye tests
• Free 24-hour confidential advice via our Employee Assistance Programme (EAP)
• Staff forums and staff surveys
• Opportunities for training and further development
• Access to online learning
How to Apply
Please click on the apply button to submit a cover letter (no more than two sides on A4) explaining your suitability for the role, along with a CV by 9am on Tuesday 28th May.
If you wish to discuss the role before applying, please do not hesitate to contact Amy for an informal discussion.
Interviews will be held in person on Thursday 6th June at our offices in Finchley, London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you motivated to use your commercial edge to build and foster relationships to win business?
Is your approach one of partnership and problem solving, no matter what the circumstance?
Do you want to work in a team where you will be supported to be ambitious about the quality, drive and impact of the work you lead on and make a difference to people so they are empowered and heard when it matters most?
If this sounds like you, then we could be a perfect match…
About the role
We're looking for a highly motivated and skilled Business Development Manager with a passion for relationship building and service sales. Someone who can actively engage and work with our existing client portfolio and win new business through formal tendering opportunities to ensure VoiceAbility remains a provider of choice.
In this new role, you will sit in the Business and Strategy directorate working proactively with external stakeholders and colleagues from across the organisation to ensure that we grow our portfolio of contracts, re-win existing business and advise clients of new services. You will be doing a mixture of new business sales and account management of existing services.
This position is a full-time, 35 hours a week, permanent contract with a starting salary between £39,000 - £46,500 per annum depending on skills and experience. We are open to a conversation about flexible working or job sharing. Whilst the role is home-based, some travel for meetings and events will be required.
About us
VoiceAbility is an independent rights and voice charity and one of the UK’s largest providers of advocacy and involvement services. We directly support and empower tens of thousands of people every year when they face life-changing decisions or need support to have their voice heard when it matters most. We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years.
We have social impact through our delivery of a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We also influence policy and practice to push for changes to give people more choice and control over their lives and better support when facing challenging times. We have ambitious plans to continue to grow our influence and shape new and innovative services that will increase our impact.
How will you make a difference?
Through your commercial management expertise, you will win new business and ensure the retention of existing contracts. You will proactively manage your own workload, balancing known pipeline opportunities, acquiring, building and fostering relationships with stakeholders, collaborating with internal teams to craft winning proposals, and making the most of the new business opportunities open to us to ensure commercial success.
About you
You will have a minimum of two years experience of working in a Commercial Management, Account Management or Business Development role.
Have proven success in winning business through formal competitive tendering, ideally with central/ local government, by developing a credible position and clear convincing material and data.
You will have experience of working in an agile environment to respond to external factors that are likely to change at short-notice.
Experienced in stakeholder engagement and influencing both externally and internally, you will be a trusted partner to those who know you.
Our values resonate and you want to work somewhere where the empowerment of each other, our customers and clients is central to your work. You value teamwork and collaboration and demonstrate transparency and accountability in your work.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension and 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted gym membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Professional Development
You will have plenty of opportunities to enhance your professional abilities through in-house opportunities for training and through personal development conversations with your line manager where you can explore career development together.
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
Closing date for applications: 9am on Monday 20th May
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Senior Fundraising Manager
Senior Fundraising Manager (12 Month FTC)
Job Advert
Are you a fundraising manager with experience in mass participation events? We’re hiring for a Senior Fundraising Manager to lead our Owned Events and Products team. This is a 12-month maternity cover contract.
You’ll be leading the Owned Events & Products team in the development and delivery of bespoke event, campaigns and products including our flagship event RBC Race for the Kids. You’ll work across the wider Fundraising and Marcomms teams, and with external stakeholders to lead a team to deliver new and existing products, meet ambitious targets and provide an exceptional supporter experience.
About You
- You’ll be a strong people manager and competent working with multiple stakeholders.
- You’ll also be an experienced fundraiser, used to working towards ambitious targets, with a passion for event delivery, new product innovation and excellent supporter experience.
- You’ll have experience of delivering mass participant products and events, and have a good understanding of marketing, stewardship and project management.
About the Team
Owned Events & Products raise significant income and the team is a crucial part of the Mass Participation department, which sits within public fundraising. The Mass Participation department is also responsible for 3rd Party challenges events and virtual events, raising £6m per year overall.
What we can offer you
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
Please refer to the full job description below for more information.
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application and should refer to the ‘Gosh Charity Pack’ on the careers page of our website before you apply.
Closing Date: 28th May 2024
About The Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.
Our commitment to Equality, Diversity and Inclusion
A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website.
As a Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.
Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.
REF-213 899
Harris Hill are delighted to be working with a leading health charity to recruit for a Fundraising Events Officer in order to project manage fundraising activity and supporter journeys from beginning to end.
As a Fundraising Events Officer you:
- Will help to deliver a memorable on-the-day experience for the charity supporters.
- Will use data and insight to inform your work, to evaluate your projects and inform future activity, and
- contribute towards the annual planning of the team.
- Will form strong working relationships with internal stakeholders across the charity, following briefing processes and ways of working to ensure the efficient delivery of activity.
- Will help gather content for the media and digital teams through the relationships you develop with our supporters.
In order to be successful, you must have experienced :
- Experience and a proven track record of managing volunteers to undertake a fundraising activity and exceed their targets.
- Ability to interpret and analyse data and use insight to improve performance and help inform future strategies
- Excellent project management skills
- Excellent communication skills
- Experience of using appropriate IT suite and level of programmes associated with
- the role including databases, digital platforms and financial system
Salary: £35,702 per annum
Contract type: Permanent and 12 m FTC
Location: London, hybrid working, 2 days a week in the office
Deadline: on rolling basis
Interview: Wednesday 5th June
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Harris Hill are delighted to be working with a small but highly influential environmental charity to recruit a Public Affairs Manager. This is an exciting opportunity to play a key role in a leading UK charity working to decarbonise homes, heat, and energy.
If you are you motivated by practical action on the climate emergency, are an experienced Public Affairs Manager with good political connections and want to help influence the agenda in building a Net Zero future then I want to hear from you.
The Public Affairs Manager will play a key role in delivering the organisation’s external affairs strategy, helping to communicate their research and shape government policy, with a primary focus on Westminster. As a leading organisation in the green homes sector this charity has ambitious goals to influence public policy to accelerate the drive to decarbonise homes, heat and energy and this position will play an integral role in supporting this work.
You will help deliver the public affairs function developing political briefings, meeting politicians, forwarding the charities positions, and attending parliamentary events. When needed you will also engage with devolved administrations and cross-party groups, as well as support in party conference engagement and work with partners and coalition groups to help deliver aims and objectives.
To be successful in this role you will be an experienced Public Affairs professional who understands the political environment in Westminster and across the UK and is passionate about tackling the climate crisis.
You should be knowledgeable on how legislation and policy is developed across government and how to influence it and inform the debate. You will also have a passion for driving practical solutions to the climate emergency.
This is a home-based position that would suit a candidate living within close proximity to London for regular attendance at meetings and events.
The closing date for applications is Thursday May 23rd.
For more information about this position and next steps please apply here now.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role: Poppy Appeal Manager
Location: North East London
Contract Type: Permanent, Full Time
Hours: 35 Hours, Monday to Friday
Salary: £32,910 to £36,072 (Inclusive of London Supplement)
Are you looking to ensure the success of this unique initiative for the Royal British Legion as a Poppy Appeal Manager?
As the Poppy Appeal Manager in North East London, your main role is to achieve income, expenditure, and contribution targets, ensuring the success of the appeal. Collaborating with the Regional Poppy Appeal Manager, you will create and manage an income and expenditure budget, providing monthly commentary. Your responsibilities include to coordinating local supporters, partners, and volunteers, building relationships to maximise fundraising potential.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Relationship management plays a crucial role, where you'll oversee a portfolio of regional corporate partnerships and collaborate with internal departments to achieve collective goals. Effective communication skills are key, enabling you to engage with supporters and stakeholders, ensuring a positive experience for everyone involved.
A distinctive aspect of this role lies in the unique Poppy Appeal activity. Beyond managing relationships and budgets, you'll recruit and induct new Poppy Appeal Organisers, ensuring they have the tools and resources for success. Planning and coordinating the Poppy Appeal launch, including PR and media activities, contribute to the appeal's overall impact.
Your role also involves representing Royal British Legion locally, engaging in outreach activities, and providing updates to key stakeholders. Flexibility is essential, as some evenings, weekends, and overnight stays may be required. The successful candidate will embody the values of the Royal British Legion, demonstrating empathy with its mission and objectives.
The ideal candidate will possess commercial knowledge, financial management skills, and experience in supporter relationship management. Strong planning, organizational, and IT skills are necessary, as is the ability to assess the commercial implications of decisions. The role demands a team player who can engage with diverse client groups, showcasing effective communication skills both in writing and verbally.
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be expected to travel regularly in the course of your work including regularly round North East London. You will be contracted to our London Hub, Haig House, where you will be expected to work a minimum of 2 days per week – when not travelling. Please be aware a full UK driving licence is required for this role.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 23rd June 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As the Fundraising Partnerships Manager you will be responsible for delivering and managing strategic partnerships between corporate partners and the Harlequins Foundation, building strong relationships with a focus on maximising income and raising awareness of the Foundation’s purpose.
The Harlequins Foundation is the charitable arm of the Club, delivering programmes in our communities that primarily support young people to develop the Essential Skills, enabling success on and off the pitch.
This is an incredible opportunity for a corporate fundraising professional with an excellent grasp of working across all aspects of partnership management to make a difference with our impactful organisation. Working closely with the Head of Fundraising and Engagement and within a small Fundraising team, your focus will be on identifying and securing long-term, strategic partnerships with a variety of organisations as well as building on and maintaining those already in place.
You will develop key relationships within the Foundation and Club’s network of supporters and partners to manage a portfolio of different partnerships, securing donations, sponsorship, volunteers, communication opportunities and fundraising as relevant to each corporate relationship.
This role will have huge variety, requiring strong communication skills with both internal and external audiences, great organisational skills and experience of account management, ideally within the charity sector. You will also possess excellent networking, influencing, budget management and presentation skills. Some weekend and evening working will be required as part of the role.
Key responsibilities
- Support the development and delivery of a varied portfolio of partnership activities to meet agreed objectives, all of which reflect the spirit of the Harlequins Foundation
- Act as main point of contact for existing charity partners and stakeholders
- Deliver high quality supporter care and stewardship, ensuring a quality experience for partners that reflect the values and identity of the Foundation, and build long-term relationships with key contacts and stakeholders
- Maximise income from our portfolio of partnerships and drive fundraising through a variety of income streams related to corporate organisations
- Engage with internal and external stakeholders to develop effective activity plans, with clear objectives and outcomes to engage with new and existing corporate partners
- Research and approach companies to maximise fundraising opportunities, developing and managing a pipeline of prospective partners that are in line with our overall values and identity
- With the support of the wider team, create engaging proposition presentations to approach new businesses, engaging with them and other stakeholders regularly, hosting visits and attending meetings where necessary
- Develop and promote sponsorship opportunities around Foundation events and programmes
- Regularly review the performance of partnerships and corporate relationships, make recommendations for improvement, and support decision-making regarding fit of new opportunities for the Foundation
- Cultivate and maintain excellent working relationships with key stakeholders, including but not limited to Harlequin FC, their partners and sponsors, Quins Supporters Association (QUINSSA), Harlequins Players Association (HPA), First XV members and other corporate supporters
- Ensure relevant processes and policies are in place to deliver a successful, profitable partnership programme
- Represent the Foundation both internally and externally, acting as an ambassador for the Foundation and advocating for our work
Person specification
Qualifications and experience
- Educated to degree level or demonstrable equivalent experience
- A minimum of 3 years’ experience in a professional environment dealing with external partners
- Proven ability to build relationships with a focus on fundraising
- Experience of generating income through partnerships, with an ability to innovate and maximise fundraising from corporate opportunities
- Excellent written and verbal communication skills, including ability to confidently present to stakeholders in person or online
- Ability to build excellent relationships and a confidence in networking and public speaking
- Experience of multiple tactics to secure meetings and develop relationships with prospects including, but not limited to, cold calling, emailing, running events, event networking and social media
- Experience developing and delivering engaging, relevant and impactful pitches and written proposals to prospective partners
- Strong team player and project leadership, ensuring clear and regular communication with the team and stakeholders as appropriate
- Competent user of Word, Excel, PowerPoint, and experience of CRM systems and project management tools
- Experience of working within the sports charity/sports sector (desirable)
- Experience of working with high-net-worth individuals or celebrities would be an advantage
Skills, abilities and knowledge
- Excellent knowledge of charity fundraising and partnership management
- Highly organised with excellent planning and coordination skills and a meticulous attention to detail
- Strong communications skills and decision-making capabilities
- Strong financial literacy and proven budget management experience
- Demonstrates both creative and operational thinking and judgement
- Able to think long-term and support the strategic development of the Foundation
- Excellent stakeholder management skills with the ability to differentiate your delivery to meet the needs of the audience
- Ability to keep calm under pressure and maintain a clear head, anticipating risks and solving problems
- Experience in managing a diverse workload with multiple deadlines, deliverables, and stakeholders and to be able to prioritise when needed
- Excellent negotiation skills with proven record of accomplishment
- Hands on, with the ability to lead from the front and support the delivery of our work
- A commitment to safeguarding children, young people, and vulnerable adults
Applying for the role
To apply for the role, please fill out an application form and send it along with a cover letter outlining your suitability for the role. Applicants are strongly advised to read the person specification closely and ensure their cover letter demonstrates how they meet the criteria for the role. All applications will be reviewed on a rolling basis, so we encourage all applicants to apply as soon as possible.
Delivering programmes in our communities that primarily support young people to develop the Essential Skills, enabling success on and off the pitch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The East Sheen Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£26,750, plus OTE Bonus
Location
East Sheen
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Catalyst Collective is an innovative and rapidly growing non-profit organisation. Since our pilot programme launched in January 2021, we have expanded significantly. As we enter our fourth year of operation, we are seeking an organised and proactive Programme Manager to play a pivotal role in driving our growth and ensuring the successful delivery of our mentoring programmes.
The Programme Manager will work closely with the Programme Director to lead and manage key components of our mentoring programme. This includes building strong relationships with mentors, mentees, and partner schools, as well as coordinating training, enrichment activities, and programme delivery. The ideal candidate will have excellent organisational skills, a passion for empowering young Black women, and the ability to foster a supportive and inclusive environment.
Key Responsibilities:
Mentee Recruitment and Induction
- Work closely with partner schools to finalise mentee cohorts.
- Visit schools to deliver induction sessions familiarising mentees with the programme.
- Lead mentor-matching sessions with support from Mentoring Coordinators.
Mentor Training and Onboarding
- Develop and deliver training sessions for mentors.
- Collaborate with the Recruitment Coordinator to ensure a diverse mentor pool.
- Support mentors to maximise the impact of their relationships.
Mentor Coordination
- Support a cohort of up to 30 mentoring pairs.
- Conduct monthly check-ins with each mentor.
- Facilitate mid and end-of-year reviews for mentoring pairs.
Enrichment Delivery and Planning
- Plan and deliver enrichment activities like career trips and work experience days.
- Evaluate the impact of enrichment activities and gather feedback.
- Collaborate with partners and vendors for enrichment events.
School Liaison
- Serve as the primary contact for partner schools.
- Regularly update schools on programme developments and mentee progress.
Safeguarding
- Act as a point of contact for safeguarding matters.
- Maintain accurate safeguarding records and ensure confidentiality.
Communications
- Produce a monthly mentor newsletter.
- Contribute to social media content.
Reporting
- Support the Programme Director in preparing updates for the Advisory Board and funders.
- Produce the End-of-year report showcasing the programme’s achievements.
Administration
- Review and approve in-person mentoring meeting requests.
- Conduct risk assessments.
Staff Management
- Line manage Mentoring Coordinators and the Programme Assistant.
- Provide task management to other team members as required.
Person Specification:
Essential Experience and Skills
- Proven experience in programme management, education, charity work, or volunteering.
- Strong interpersonal skills with the ability to build relationships with diverse stakeholders, including young people, schools, and professionals.
- Excellent communication skills, both written and verbal, with the ability to present to groups.
- Strong organisational skills with the ability to multitask and manage competing priorities.
- Proficiency in IT tools and platforms, including Google Workspace, Zoom, and project management software.
Essential Knowledge
- Understanding of mentoring or coaching practices, especially for young people.
- Knowledge of safeguarding practices and procedures.
- Awareness of issues facing young Black women in education and employment.
Essential Personal Attributes
- Passionate about tackling educational and employment disadvantage.
- Organised, proactive, and able to work independently.
- Effective time management skills.
Other Requirements
- A clean enhanced DBS check (The Catalyst will carry this out).
- The right to work in the UK.
- Flexibility to travel to partner schools in London.
Desirable
- Previous experience in mentoring, coaching, education, charity work, or volunteering.
- A university degree or equivalent experience.
- Knowledge/experience of working or volunteering in schools or the education sector.
- An understanding of the non-profit sector.
The client requests no contact from agencies or media sales.
About the Youth Endowment Fund
We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things.
In recent years, violent crime involving children has increased. This is a tragedy. Every child is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment that exists to reverse this trend. We will achieve this by finding out what works to prevent youth violence and building a movement to put this knowledge into practice. We do this by funding, evaluating and then spreading the very best work on reducing youth violence across England and Wales.
Central to this is the evaluation team. The team is responsible for commissioning and monitoring complex and rigorous impact evaluations from experts in the field.
The Senior Evaluation Manager will play a key role in supporting the Assistant Director of Evaluation to lead elements of evaluation work. The post holder will also lead a team of two Evaluation Managers, ensuring they have the support to deliver a portfolio of evaluation projects.
Key responsibilities
The core of your job is to ensure that we are excellent at evaluation, so we can find out the best ways to prevent children and young people from becoming involved in violence.
Evaluation
Working with the Head of Evaluation the post holder will:
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Implement the processes to assess the quality of evidence presented in funding applications and provide funding recommendations to the Grants and Evaluation Committee.
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Shape the evaluation approach for individual grant rounds, including leading on this for a small number of rounds.
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Provide technical expertise on evaluation to the team and lead the development of YEF’s thinking on one or more areas of evaluation.
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Lead the delivery of YEF’s evaluation work, designing, commissioning and managing complex and large-scale evaluations.
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Be responsible for YEF’s evaluation policies and reporting templates, ensuring they remain consistent and fit for purpose.
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Be responsible for the ongoing development of YEF’s commissioning guidance.
Team management
The post holder will likely lead the recruitment, management and development of a team of Evaluation Officers and will:
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Ensure they have the knowledge, skills and support to carry out their work effectively.
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Provide regular feedback and coaching on written outputs.
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Supervise and project manage the team’s evaluation work, providing quality assurance and monitoring of progress against project plans and project budgets.
Collaborative working
The post holder will contribute to the wider YEF team and will:
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Be accountable to YEF’s Fund Leadership Team for the delivery of evaluations, making sure they are on time and on budget, including reporting on risks and issues.
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Work closely with colleagues across YEF and specifically the Programme team.
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Ensure high-quality evidence is at the heart of all YEF activity and that the evidence we produce is communicated in a clear and accessible way which will drive sustainable change.
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Support the management of YEF’s panel of evaluators and expert panel.
General
The post holder may be involved in other elements of YEF's projects, working with senior colleagues to commission, scope and deliver projects.
About you
You are this sort of person:
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You don't want your days to pass without making a difference. You want to play a significant part in reducing the level of violence involving young people and see the value in an evidence-informed approach.
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You are an excellent communicator. You can produce technical documents that accurately report methodological and statistical information. You will combine this with experience of communicating complex evidence and analysis in a simple and accessible format to non- experts.
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You have a post-graduate degree (Masters or PhD) in social science, social policy, public health, health services or other fields, with a significant quantitative component, or relevant experience equivalent to a Masters qualification.
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You have strong knowledge, experience and technical expertise in evaluation methodologies including the ability to critically appraise the design of a variety of different evaluation designs.
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You have quantitative analysis skills including experience of using advanced analytical software such as R, Stata or SPSS.
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You have significant experience in carrying out or commissioning research including designing all aspects of the research and managing external contractors. This may be in academia, government or a related sector.
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You have strong relationship management skills. You are comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners, and policy makers. You’re able to provide constructive challenge when required.
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You bring the best out of your colleagues. You have experience in leading teams and managing others to achieve amazing results. You can both take and give direction. You are collaborative and a team player, able to build strong relationships across the whole organisation. You are happy to help out when and where it’s needed.
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You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment.
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You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.
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You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.
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You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
You may have, but they are not essential:
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A good level of knowledge and understanding of crime or serious violence. You know the facts, understand the issues, know the key people, and can discuss the theories. You’re knowledgeable on this topic and very at ease discussing it with experts. Alternatively, you might have a strong understanding of a relevant area such as education, youth work or social care.
While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Additional benefits include
£1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities.
Hybrid working details
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
If you’re interested
To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9am Friday 31st May
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
This role is advertised as full time at 37.5hrs per week. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
You will also be required to provide proof of your eligibility to work in the UK.
Interview process
Interviews will take place the week commencing the 27th May 2024. There will be a task to complete as part of this process.
Personal data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Operations Manager is responsible for Dose of Nature’s day-to-day operational management, providing a welcoming and efficient front face and ensuring organisational effectiveness to support the delivery of Dose of Nature’s strategic objectives. This is an exciting opportunity for an enthusiastic team player to join our warm and friendly charity team on a full-time basis for a period of one year, with the possibility of a part-time position thereafter. Dose of Nature is in an exciting phase as we continue to receive greater funding to expand our reach. The nature of the job responsibilities may require occasional flexible hours, including some evening and weekend hours up to 6 times per year, or adjusted beginning and ending times, for example to support with monthly evening training sessions.
Dose of Nature is a mental health charity whose objective is to improve the mental health and wellbeing of individuals through increased engagement with the natural world. Our work is rooted in a wealth of scientific evidence that demonstrates the physiological and psychological benefits of spending time in nature. We deliver ‘nature prescriptions’ to people referred by their GP with a wide range of mental health issues, including depression, anxiety, trauma, and addiction. Our Dose of Nature Prescription Programme is overseen by psychologists and is a genuine alternative to both medication and more traditional psychological interventions. Through a combination of education, first-hand experience, and practical and motivational support, we aim to encourage a greater connection with nature, and inspire lifestyle changes that will have a significant and lasting impact on mental wellbeing. Dose of Nature is a fun, supportive and lively organisation that encourages creativity and independence, as well as a strong sense of working together as a team.
The role is 37.5 hours per week and will involve working at Pensford Field, Kew, Monday to Wednesday from 9am-5:30pm and from home Thursday and Friday 9-5:30pm.
The details listed below set out the main responsibilities and duties of the post, but are neither exhaustive nor exclusive and the postholder may be required to undertake such other duties and responsibilities as may reasonably be expected of an employee of this grade.
Key responsibilities and duties
• To oversee the smooth running of the studio and field, ensuring Dose of Nature’s operational systems, processes and policies are fit-for-purpose, compliant with current legal requirements and are maintained effectively and efficiently.
• To be the initial point of contact for all enquiries, responding quickly and efficiently to requests for information and other enquiries from a wide range of stakeholders, including clients, volunteer guides and trustees, health professionals, supporters, media, and academic institutions.
• To be the main point of contact for volunteer guides; leading all aspects of the recruitment and induction process with the support from our Senior Administrator; and providing guidance and support to existing guides – including management of the on-going training programme.
• To manage the programme of regular group sessions – ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring volunteer group leaders and participants have the support they need so the sessions run smoothly; ensuring dedicated support is in place for each group and proactively managing the seasonal timetable.
• To assist the team in monitoring performance, including preparing internal and external performance reports on a monthly, quarterly and annual basis.
• To manage and oversee the booking system for all client appointments and to support psychologists as appropriate.
• To manage communication and marketing materials, including maintenance of website, developing and updating printed materials including promotional leaflets, training booklets, and weekly timetable communication emails and bi-annual newsletters. Work with Senior Administrator to distribute regular communications and materials and to maintain a dynamic collection of digital copy including photos, videos and media footage.
• To lead community relationship building for Dose of Nature, to include attending promotional and networking events from time to time.
• To assist the Chief Executive in the implementation and continued development of the Growth Strategy, including providing regular updates to trustees.
• To manage the internship and work experience programmes – overseeing recruitment, giving clear guidance on standards and day-to-day management support.
• To ensure statutory compliance with Health and Safety legislation – conducting risk assessments, monitoring performance and reviewing procedures.
• To plan and coordinate regular Dose of Nature community social events, including two half day events and monthly evening events and AGM.
• To monitor monthly spend and budgets including payment of expenses and incoming donations.
Person specification
Education: Educated to degree level or equivalent
Preferred experience (please see * below):
• Experience of setting-up and managing operational systems and processes
• Experiencing of collating, recording and presenting performance data
• Experience of working with vulnerable people
• Fluent English speaker (required)
• Driving licence (essential).
Skills:
• Strong organisational and project management skills – efficient, well-organised, able to prioritise and find practical solutions to issues.
• Well-developed skills in the ability to communicate effectively, orally and in writing – able to present complex information in a concise and accessible manner; write letters and emails; write promotional material; collate reports; proof read.
• Demonstrated ability to provide excellent customer service and always be helpful.
• Confident and polite telephone manner, capable of handling client and supplier interactions professionally.
• Organised and methodical approach to planning and delivery, able to work under own initiative and manage competing priorities
• Good level of IT literacy and competency in Microsoft Office (Excel, Outlook and Word), CRMs, and mobile devices; experience of setting up new systems and processes; competent in data analysis; keen eye for detail.
• High level relationship building and influencing skills – engaging and confident communication style.
• Integrity and experience of dealing appropriately with confidential and sensitive information.
Behaviour:
• Enthusiastic and committed to Dose of Nature’s vision and values – passionate about making a difference to the lives of people who are vulnerable and with mental health issues, through spending time in nature.
• Warm, open and sensitive – able to create rapport, build relationships and inspire confidence.
• Adaptable, flexible and practical – willing to roll sleeves up and do what’s needed to get the job done.
• Committed self-starter – with a can-do attitude towards all tasks, embracing challenges with enthusiasm and determination and able to work on own initiative with minimal supervision.
• Open to learn, receive feedback – committed to own professional development.
• Team player – able to work collaboratively; able to inspire and motivate others.
* If you do not fit all the criteria but have relevant skills and experience that could make you a good fit for the role, then we would love to hear from you. You do not need to have done this exact role before.
Benefits:
• Kind and caring colleagues who work collaboratively as a team.
• Flexibility to work from home for at least 40% of your time.
• Generous holiday entitlement.
• Pension scheme.
To apply to join our team, please submit your CV and a cover letter outlining your experience and suitability for the role.
The client requests no contact from agencies or media sales.
Do you enjoy working in a fast-paced environment where no two days are the same? Do you have a genuine interest and passion to make a difference to women and their children?
We’re recruiting for an experienced Philanthropy Manager whose area of expertise securing multi-year, six-figure gifts from grant-making organisations; developing and managing a trusts and grants pipeline, including the application and reporting process, in order to build a reliable and sustainable income stream. The postholder will be responsible for all areas of trusts and grants fundraising, including writing compelling applications that solicit funding for Life’s vital work as well as reporting on our service delivery outcomes, maximising the opportunities for renewed funding.
The Philanthropy Manager (Trusts, Grants and Foundations) will be responsible for delivering a strategic approach to trusts, grants and foundations; working with service delivery areas of the organisation as well as the finance department, in order to create compelling projects, with measurable outcomes that can be reported on. The postholder will be able to articulate these projects into cases for support within written applications, matching projects with appropriate funders and delivering a compelling ask. This role requires the development of a trusts, grants and foundations pipeline, from research through to reporting, ensuring a sustainable and maximised income stream.
About Life:
Life’s a national pregnancy and maternal support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
Our services include
- Supported housing and community support
- Counselling and skilled listening
- Free pregnancy tests and baby supplies
Our values
All our work is underpinned by the following universal human values:
- Humanity – All people are special and equal
- Solidarity – We’re with you and for you
- Community – We’re better together
- Charity – Doing good for one another
- Common good – Building a better world
Through our services, we help more than 45,000 people each year meet pregnancy or pregnancy loss with courage and dignity so they can flourish.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
£23,933 plus OTE Bonus
Location
Muswell Hill
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
When writing job applications, we want to see if candidates are the right fit for our charity, so they should be written using your own words. Use of Artificial Intelligence, such as Chat GPT, is considered plagiarism, and applications drafted with the assistance of AI will be automatically rejected.
The client requests no contact from agencies or media sales.