Charity jobs in leeds
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a JNC-qualified Youth Worker with significant project management experience?
Do you have a passion for supporting young people and a staff team to reach their potential?
Are you an inspiring leader who can build relationships with partners and stakeholders at all levels?
If so, the role of Airplay Programme Manager could be the perfect opportunity for you!
About Airplay:
Airplay is a national youth work programme delivered by a partnership of YMCAs on behalf of the RAF Benevolent Fund (RAFBF). We provide year-round activities and support for children and young people aged 5–18 at RAF Stations across England, Scotland, and Wales, as well as online through Airplay Connect. As the lead partner, One YMCA oversees the contract, manages central functions, and acts as the key point of contact for the RAFBF and RAF on behalf of the partnership.
If this role sparks your interest, please keep reading. We welcome applications from candidates seeking 30 - 37.5 hours per week.
The Role
We are seeking an Airplay Programme Manager to lead the Airplay Central Team and take overall operational responsibility for delivering and monitoring the Airplay programme.
Key responsibilities include:
• Leading and supporting the Airplay Central Team.
• Managing sub-contracting arrangements with partner YMCAs.
• Ensuring the programme achieves its objectives and delivers high-quality youth work.
• Building and maintaining strong relationships with key stakeholders, including the RAFBF and RAF.
We are looking for someone who:
• Has experience in programme or project management, ideally in youth work or a similar sector.
• Can lead and motivate a team across multiple locations, often working remotely.
• Is skilled in stakeholder management and building strong partnerships.
• Demonstrates a passion for supporting young people and creating positive outcomes.
Why Join Us
• Be part of a national programme making a real difference in the lives of children and young people.
• Flexible working hours (30–37.5 hours per week).
• Join a collaborative and mission-driven organisation.
Benefits of working with us!
• Generous pension scheme and life cover
• Health cash plan
• Ongoing professional development opportunities
• Retail discounts, Blue Light Card, and more
• Generous annual leave including your birthday off and a paid wellbeing day
• Proud to be a Real Living Wage employer
Apply today to help shape the future of Airplay and support young people across the UK!
Applications require a CV and supporting statement.
We kindly ask that Recruitment agencies do not contact us directly – Any unsolicited CVs or candidate profiles submitted by agencies not on our PSL will be considered speculative and not create any contractual obligation or financial liability on our part.
*Please apply promptly, as interviews will be conducted on a rolling basis*
We look forward to reading your application!
This is a full or part time role, dependant on the successful candidate.
Hours per week: 30-37.5 hours per week
Working Pattern: to be agreed with successful candidate. Generally Mon-Fri office hours, but flexibility is essential - the role will include regular travel to One YMCA Hatfield Hub and RAF Stations, some evening and residential work, including being part of an on-call safeguarding rota.
Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made
Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying
Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.
EDIB: At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Please note that this role is a permanent position, but we would consider a Fixed Term Contract for an outstanding candidate. Although the closing date is 30th September, we are reviewing and shortlisting applications on a ongoing basis so do apply as soon as possible.
The role is hybrid, so for full time hours would mean 40-60 percent of the time worked from our Bradford offices (2-3 days).
CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.
Context:
CAP is a national charity that is driven to help release people from debt, poverty and their causes through partnering with local churches. We do this by providing a variety of services: CAP Debt Help, CAP Job Clubs, CAP Release Groups and CAP Life Skills. We also help churches teach basic budgeting and money management skills through our CAP Money course. Our debt help service involves holding client assets. CAP is regulated by the Financial Conduct Authority. The continued success of our work rests on a bedrock of vital background functions, which includes the finance department.
Purpose:
The finance department is going through an exciting period of transformation. Working alongside the Chief Financial Officer and the Head of Financial Planning & Analysis, this role will help shape the strategy and delivery of excellent forward-facing financial planning, statutory and regulatory reporting, costing and client asset management.
This role will be responsible for identifying opportunities for continuous improvement whilst driving efficiencies across the finance department. Taking ownership of providing potential solutions to enable us to strengthen our core financial processes, from both a systems and process perspective, whilst encouraging thought and challenge around our current ways of working.
This role will take accountability for the oversight and management control of the Finance Operations team, providing outstanding customer service to both our internal and external customers and stakeholders.
Personality:
We are dedicated, enthusiastic and take a professional approach to our work, within a relaxed, supportive environment.
Reports to: Chief Financial Officer
Direct Reports: 1 x Assistant Financial Accountant, 5 x Finance Assistants
Passion:
We are extremely passionate about providing excellent service to our multitude of internal and external stakeholders.
Role:
Accountabilities:
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Build and develop a strong finance operations function with robust internal and external controls through active line management and regular training
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Drive the annual statutory reporting process - developing a clear timeline, planning and negotiating with our internal communications team to deliver a high quality annual report for Trustee approval and sign off
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Lead the external audit process, negotiating fees, timetables and take the lead role in all meetings with the Audit Partner and their team. Use judgement to consider whether audit responses should be challenged or accepted. Prepare action plans and report audit findings to the Finance, Audit & Risk Committee.
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Oversee the CASS annual audit process, which includes negotiating fees, timetables and take the lead role in all meetings with the Audit Partner and their team. Use judgement to consider whether audit responses should be challenged or accepted. Prepare action plans and report audit findings to the Finance, Audit & Risk Committee.
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Develop and deliver comprehensive and insightful regular balance sheet reporting and forecasting (capital expenditure, cashflow, liabilities and reserves) to support the financial sustainability of CAP, highlighting risks or opportunities to enable informed decision making by Executive Team and the Board
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Identify and implement process and system improvements, shaping and improving the effectiveness of the finance operations team.
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Take the leading role in the finance ledger system replacement procurement, design & implementation
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Provide support to ensure key operational and financial targets are delivered
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Develop, recommend and implement cash and capital management systems and reporting
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Provide assessments of capital expenditure business cases and strategic opportunities to support and influence decision making
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Support the month end and annual accounting processes to ensure accurate reporting of the financial performance
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Advise the Chief Financial Officer on technical areas of expertise, undertaking research as required, in particular financial reporting, VAT and tax.
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Provide financial accounting advice and support to the Head of Financial Planning & Analysis in the preparation of budgets
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Submission of all mandatory external surveys and reports as required by deadlines (ONS, FCA etc)
Manager accountabilities:
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Manager is proactive in creating a culture of personal development in the team, including but not limited to conducting Annual Appraisals and Development Reviews (AADs), and coaching style catch ups for every direct report
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Manager is a secure and honest leader, able to acknowledge mistakes, lead with vulnerability and build a high trust team
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Manager has excellent written and verbal communication skills and can tailor these to the audience and situation as needed
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Consistently and professionally articulates the needs of the team to wider stakeholders, whether as part of specific projects or business-as-usual tasks
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Manager is able to balance team workloads, boundaries and health using appropriate and effective strategic methods such as LEAN, problem definition and ideation tools
Senior Leadership accountabilities:
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Strategy. Understands the organisation and industry context, knows how to set strategic plans and execute them well.
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Operational oversight. Delivers on the department’s goals and strategic priorities, knows how to lead the department through change and is constantly looking to improve processes.
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Developing and leading people. Able to lead managers and develop them to deliver on accountabilities. Highly skilled at appraisals and setting targets.
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Promoting healthy culture. Ensuring department work and behaviour exemplifies CAP’s values.
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Collaboration (across departments). Strong in organisational awareness and passionate about cross-collaborative working.
Measurable outputs:
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Budgets (capital and other items) delivered on time and within budget
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Objectives agreed annually delivered as planned
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Monthly reporting pack delivered to the agreed timetable
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Finance transformation programme delivered successfully
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Successful completion of the annual statutory audit process
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Identification of further improvements needed to financial processes and controls as appropriate
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Delivery of new chart of accounts structure
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Balance sheet & Cash Flow - annual, monthly and quarterly - including forecasts
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Statutory returns completed on time
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Effective regular 1:1 meetings held with direct reports
Culture:
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Clearly live out and embrace the cultural values of CAP.
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Clearly demonstrate a heart and passion for the charity.
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Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.
Other responsibilities include:
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Being willing to pray with staff and fully engaged with our Christ-centred culture.
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Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.
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Attendance at annual CAP staff conferences.
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Completing all compulsory CAP training within given timescales.
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This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.
The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.
Person:
Education:
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Qualified Accountant (CCAB) with Post Qualification Experience
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Degree or professional level education
Experience:
Essential
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At least 3 years experience at a senior level within a finance/accountancy environment
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Senior level financial accounting experience
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Experience of reviewing controls & processes
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Experience of leading the annual accounts & audit process
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Experience of leading teams to meet key objectives or targets
Desirable
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Senior level financial accounting experience in a not-for-profit organisation
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Experience of installing/upgrading accounting systems
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Prior experience of working in a CASS 11 environment
Skills/abilities:
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A strategic thinker, able to plan and forecast with an exceptional level of organisational awareness.
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Ability to interpret technical accounting regulations into everyday language
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Demonstrable effective influencing skills at a senior level
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Significant understanding of financial control and risk
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Excellent technical finance and accounting knowledge
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Demonstrate strong understanding of business needs and relevant application of accounting standards
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Good strategic insight and understanding of organisational aims.
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Possess a problem solving, analytical mindset with a high level of attention to detail
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Excellent communicator and presentation skills, both verbally and in writing
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Strong excel skills and use of data manipulation tools
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Ability to prioritise and manage own workloads, be organised, have a flexible working style and enjoy working to tight deadlines
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Ability to lead a team in actively promoting the cultural values of CAP
Christian commitment:
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The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.
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Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.
All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:
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A responsibility to ensure a safe environment in which CAP services can be delivered.
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Identifying children and adults where there may be safeguarding concerns.
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Following the CAP Safeguarding policy in addressing any concerns appropriately.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The CSE Team Leader will play a crucial role in supporting the Operations Manager and wider Basis management team to oversee the delivery of 1:1 and group-based support to young people in our service offering high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships. The Team Leader will hold a protected caseload to enable them to carry out their other duties.
The Role includes line managing the staff on the Young People’s Team, supporting with reports, recruitment and safeguarding. There will be an expectation to attend Child Focussed and Contextual MACE as an expert panel member and to support the Operations Manager with attendance at Silver MACE meetings. The role will work to ensure young people receive an exceptional service and contribute to the strategic development of Basis.
The Young People’s team work across Leeds and Bradford providing specialist support to young people experiencing CSE. The team work to Basis’ organisational values, taking a harm reduction approach to enable and empower young people to make positive choices, whilst working to reduce risk. The team have an established reputation for providing high quality, effective safety advice, information and support, enabling young people to navigate exploitative and abusive relationships. Services are provided within the community, at venues as young people determine.
Basis Yorkshire is an award-winning charity that was founded in 1995 and now operates across Yorkshire. This is a unique opportunity to join a challenging and vibrant organisation, working with women and young people who are being sexually exploited or are involved in sex work.
Basis works with women and nonbinary people who work in the sex industry and women and young people who are sexually exploited
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic International Development charity to find their Digital Marketing Manager.
The current role is an initial 6-month fixed term contract. The charity is very flexible, and the current role can be worked fully remotely.
Reporting into the Head of Marketing, the Digital Marketing Manager will be data-driven and results focussed to lead their performance marketing activity with a clear focus on generating income, maximising ROI and delivering supporter growth at scale. You will take ownership of core digital channels — including Google & Bing Paid Search and Shopping, Google Grant, Display, YouTube, and SEO.
Key Responsibilities:
· Develop and execute a results-driven digital marketing strategy focused on income generation, conversion, and lifetime supporter value.
· Maximise value from the Google Ad Grant, ensuring full utilisation within grant constraints while delivering measurable results.
· Build performance-driven channel plans across Paid Search, Shopping, Display, Video, and SEO, aligned to acquisition and revenue targets.
· Set up, manage, and continuously optimise Paid Search and Shopping campaigns on Google Ads, Google Grant, and Bing Ads with a focus on return on ad spend (ROAS) and cost per acquisition (CPA).
· Deliver Display and YouTube campaigns via Google Ads, managing targeting, placements, and creative testing.
· Track and report on key income metrics using GA4, GTM, and UTM tagging, with a focus on ROI, revenue per click, and conversion rates.
· Analyse data to identify trends, optimise campaigns, and deliver insights to inform wider marketing activity.
· Work with designers and content creators to brief, review, and optimise assets (copy, creative, landing pages).
· Collaborate with the marketing, and wider Mary’s Meals teams to ensure campaigns support broader objectives.
Person Specification:
· Proven, hands-on experience managing the Google Ad Grant, including understanding grant policies, maximising spend, and drive meaningful traffic and conversions.
· Extensive experience managing Google & Bing Paid Search campaigns (Search and Shopping formats) that deliver income and strong ROI
· Strong understanding of and experience with Display and YouTube advertising on the Google Ads platform
· Solid SEO knowledge including on-page optimisation, content strategy, and technical SEO basics
· Proficiency with Google Analytics 4 (GA4), Google Tag Manager, and implementing tracking strategies
· Skilled at creating and interpreting performance reports, analysing user journeys, and making data-led decisions
· Experience managing and optimising for performance metrics (e.g. ROI, CTR, CPA, ROAS)
· Strong copywriting skills for paid media and the ability to collaborate with creative and content teams
· Confident managing budgets, forecasting spend, and ensuring cost-effective delivery whilst optimising for revenue generation
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Training Officer (Events)
Join a Great Place to Work certified employer!
We are seeking a Training Officer for a maternity cover, to lead and deliver impactful in-person training events that support early years professionals across the UK.
Position: Training Officer (Events) – Maternity Cover
Location: Huddersfield/Hybrid (minimum 2 days per week in the office)
Hours: 37 hours per week
Salary: £25,000 - £27,000 per annum
Contract: Maternity cover to June 2026
Benefits: Include 26 days’ holiday, rising to 30 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns
The Role
As a key member of the Quality and Training team, you’ll take the lead in managing in-person training events. From initial planning to post-event evaluation, you will ensure every event is delivered to the highest standard and in line with organisational goals. You will play a central role in upholding the quality and impact of member events.
Key responsibilities include:
- Planning, coordinating, and hosting in-person training events across the UK
- Ensuring Associate Trainers are booked and prepared with relevant materials
- Liaising with stakeholders including trainers, customers, and venue providers
- Managing budgets, financial records, and procurement processes
- Supervising a Training Administrator to deliver excellent customer service
- Reporting on KPIs and training impact to managers and stakeholders
- Supporting product development and identifying training needs
- Organising the charity Talk and ad hoc online events with marketing and PR support
- Leading customer engagement from registration through to post-event feedback
About You
You’ll be highly organised and confident in managing events from concept to completion. With strong administrative and communication skills, you’re comfortable managing multiple priorities and working with internal and external stakeholders. You’ll bring energy to your team and take pride in delivering training that makes a difference.
Essential skills and experience:
- Proven experience in training or events management
- Excellent organisational and time management skills
- Strong IT skills, including MS Office and database systems
- Strong verbal and written communication skills
- Financial administration and budget monitoring experience
- Ability to work flexibly and travel within the UK as needed
Desirable:
- Experience using video conferencing tools
- Degree in events management or a related field
- Events management
To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.
About the Organisation
The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.
The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.
The organisation is proud to be recognised as a Great Place To Work® certified employer. This means employee feedback has determined that they offer a fantastic employee experience with a strong sense of community and workplace pride. This certification is a significant achievement, and the team are incredibly proud that its employees feel so positively about their experiences working at the organisation.
You may also have experience as a Events Coordinator, Training Coordinator, Event Manager, Learning and Development Officer, Programme Coordinator, Project Officer, Training Administrator, Development Officer, CPD Coordinator, Conference Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are Living Streets, the UK charity for everyday walking.
Our mission is to achieve a better walking environment and inspire people to walk more. Join us and together we will create a walking nation.
We are looking for an enthusiastic and motivated individual to join our team as Project Coordinator to coordinate the delivery of a schools’ project in partnership with West Yorkshire Combined Authority.
You will be responsible for ensuring the project achieves its behaviour change aims, as agreed by the funder. This includes but is not limited to recruiting new primary and secondary schools onto the project, keeping active schools engaged, organising the distribution of resources, and supporting project audiences in the implementation of walking interventions.
You will be required on site and will therefore live within a reasonable travel distance (by public transport) of West Yorkshire.
Living Streets is committed to safeguarding and promoting the welfare of children, young people and adults at risk; and expects all our staff and volunteers to share this commitment. Applicants will be subject to background and criminal records checks as relevant to the job role.
We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to submit their application as early as possible.
Closing date: 05 October 2025 (midnight)
Interviews: 20 October 2025
Our mission is to achieve a better walking environment and inspire people to walk more.





The client requests no contact from agencies or media sales.
Head of Fundraising
Permanent Contract
Location: Hybrid, Crimple House, Hornbeam Park Avenue, Harrogate, HG2 8 NA
Hours: 35 Hours
Salary: £44,069.49
Closing date: 05/10/2025 (the advert may close early if we receive a sufficient number of suitable applications)
Brand: Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s
Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.
We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.
About the role
As Head of Fundraising & Marketing at North Yorkshire Hospice Care, you’ll play a pivotal role in leading the growth and direction of our Income Generation team, driving forward the fundraising and marketing activity that underpins Saint Michael’s Hospice, Herriot Hospice, and our bereavement and emotional wellbeing service, Just ‘B’. With responsibility for delivering nearly £3 million in annual income – and the ambition to grow this beyond £5 million – you’ll shape strategy, inspire your teams, and build lasting relationships with donors, partners and volunteers. You’ll bring creativity and vision to identifying new commercial opportunities, diversifying income streams, and ensuring our supporter experience is nothing short of exceptional.
A natural leader, you’ll be experienced in managing and motivating fundraising and marketing teams, empowering staff and volunteers alike to reach ambitious goals. With a proven track record across multiple fundraising specialisms – whether corporate, major donor, individual giving, or community/events – you’ll know how to grow income while delivering outstanding stewardship for high-value supporters. Highly strategic and performance-driven, you’ll be confident in setting targets, managing budgets, and evaluating success, all while championing collaboration across the organisation. Above all, you’ll be motivated by the opportunity to harness your expertise to secure vital funds, strengthen our reputation, and ensure more families receive the compassionate care they deserve.
How we look after you
• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
How to apply:
• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.
• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role.
• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.
• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.
• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
Our values
• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable
Living out our values
• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
• We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement
• If you require any support or adjustments to be able to apply for this role, please let us know by emailing [email protected]
• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.
Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via [email protected] to discuss other opportunities across our family of services.
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.
North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
A family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s. We support people living with terminal illness and bereavement


The Woodland Trust is looking for a Volunteer Development Officer in our North region to deliver on the volunteering strategy for the Woodland Trust and Northern England region, that connects to the Trust strategy whilst responds to regional need, adapts to the changing trends in volunteering, and maximises opportunities for volunteers to add value to our work.
The Role:
• The role will support compliance including record keeping, induction and training, as well as develop new opportunities based on regional priorities and deliver a range of communication and face to face activities to create a safe and positive volunteering experience.
• You will run a range of activity to develop effective communication methods including writing articles, delivering events, supporting peer to peer support and shared learning so volunteers are engaged and feel valued.
• You are responsible for being the link between the National Volunteering Team and regional volunteer managers to ensure that managers feel supported and volunteers have a meaningful, safe and enjoyable experience.
• You will lead on regional recruitment of existing and new roles, in line with regional priorities to ensure volunteer roles are appropriate and support the needs of the Woodland Trust.
• This role is based in Northern England and will require the successful candidate to travel around the region.
• This role will require an enhanced DBS check as part of our pre-employment checks.
The Candidate:
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following experience:
• Working with volunteers and volunteer managers including recruitment, training and managing volunteers with positive outcomes.
• Working across a range of teams at a regional level to support existing and develop new volunteering opportunities, ensuring the support of volunteering to undertake activities in a positive, fun and safe way.
• Developing new volunteering opportunities in line with regional and national strategies.
• You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively.
• You’ll know how to deliver effective events including promotion, risk assessments for indoor and outdoor environments.
• Strong communication skills, both written and verbally being able to liaise with internal and external stakeholders, especially volunteers using a variety of methods to suite the audience.
• This role does require regular travel around the North region. A full clean UK driving licence is required.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.
Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
First Stage Interviews will be held via Microsoft Teams w/c 27th October 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be working in partnership with Christians Against Poverty (CAP). For nearly 30 years, CAP has been transforming lives, enabling churches to help end poverty through their communities and to encourage people to live with faith in Jesus and hope for the future. Through hundreds of dedicated staff members and incredible church partners across all four UK nations, people in desperate need discover life-changing freedom and hope every day. Since 1996, tens of thousands of families and individuals have broken free from debt and poverty through CAP's vital work.
We are seeking a passionate and experienced Philanthropy Lead.This is an exciting opportunity to play a crucial role in securing substantial financial support from high-net-worth individuals, trusts, and foundations. You'll be responsible for building deep, meaningful relationships with major donors and implementing strategic fundraising plans that directly contribute to CAP's vision of transformed lives, thriving churches, and an end to UK poverty.
In this influential role, you'll manage a designated caseload of high-value donors, conduct face-to-face meetings, develop compelling funding proposals, and create bespoke stewardship plans. You'll work collaboratively with internal stakeholders to identify engagement opportunities and represent CAP at high-level events and conferences. With ambitious targets to achieve - including contributing to a goal of 17.5% of overall revenue from major donors within 3 years - this role offers the chance to make a significant impact on some of the UK's most vulnerable communities.
The successful candidate must be able to demonstrate:
- Proven track record of securing significant major gifts (5-6 figures) from high-net-worth individuals
- Minimum 3 years of experience in high-value fundraising
- Exceptional relationship-building, communication, and presentation skills
- Strong strategic planning, analytical and problem solving abilities
- Understanding of fundraising best practices and regulatory requirements
This is an incredible opportunity for a practicing Christian who wants to make a powerful, lasting impact. You'll join a passionate prayerful workplace committed to ending UK poverty, working within a supportive and fun culture that values you as a whole person.
For more information, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with the Christians Against Poverty Statement of Faith and Core Values.
Location: Remote with travel across the UK
Closing date for applications: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.
A note from Charisma
Don’t feel like you meet all of the requirements? We’d still love to chat, we’re a people first recruitment partner. We specialise in charity recruitment with over 23 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations
Hours: Full-time - 36hours per week
(Will also consider part-time - 28hours a week and flexible working requests)
Location: Fully remote with occasional travel within England
Role Summary
The Community Forest Trust (CFT) supports, enables and champions the work of England’s Community Forests, who are the leading woodland creation network in England. We provide a range of support services for the forests including finance functions, payroll and accountable body for funded projects.
We are seeking a detail-oriented and highly organised Finance and Operations Officer to join our team. You will be responsible for maintaining financial transactions, preparing reports, and ensuring compliance with the organisation’s financial policies and procedures. The ideal candidate will have experience in a finance role, competency with accounting software and a commitment to delivering accurate, high-quality work.
You will also provide support to the CFT Managing Director and team, including diary management, booking travel and accommodation, supporting project delivery and arranging meetings and events. You will possess strong organisational skills, with a focus on providing exceptional assistance to ensure the smooth operation of our daily activities. This role requires the ability to manage multiple tasks efficiently and communicate effectively with a range of stakeholders.
Key Responsibilities
Finance Work
- Check, process and record payments in accordance with agreed procedures, administer invoices and expenses claims received, ensuring they are forwarded for authorisation in a timely manner, correctly coded and posted on the finance system
- Prepare purchase invoices, add to the payment spreadsheet ready for weekly payment run processing
- Run the Weekly Credit Control cycle, ensuring invoices are raised and sent on time and monitoring aged debtors, chasing late payments as required
- Reconcile the credit cards and bank account and ensure the financial system is up to date
- Support the Finance manager in month end procedures
- Draft monthly, quarterly and annual management accounts and finance reports
- Support the preparation of grant claims, ensuring that adequate records are kept
- Assist with year-end audits
- Assist with payroll processing
- Respond and deal with finance queries received internally and externally
Operations Support
- Provide support to the CFT Managing Director and team, including diary management, booking travel and accommodation, taking and drafting minutes
- Provide support for planning and arranging meetings including the CFT Board, Forest Network and with key stakeholders, including agreeing dates, organising venues and catering, distribution of agendas and supporting papers
- Support the Forest Network including arranging ‘all-hands’ briefings and the annual conference
- Ensure CFT’s contacts list is kept up to date
- Provide ad-hoc admin support for CFT projects and programmes
- Manage social media accounts ensuring relevant message sharing and posting to increase engagement
- Manage and respond to general enquiries including via the website, telephone and e-mail
Person Specification
Essential:
- English and Maths GCSE A-C or equivalent
- Proven experience in bookkeeping/similar finance role, including following policies and procedures, processing invoices, supporting the preparation of financial reports, financial reconciliation
- Good working knowledge of key accountancy software such as Quick Books or SAGE
- Administration experience, including providing support for colleagues, arranging meetings/events
- High level of numeracy and financial literacy, comfortable working with budgets and spreadsheets and be able to input data accurately
- Good working knowledge of Microsoft Office packages, including Word, Excel, PowerPoint and Outlook
- Strong organisational and time management skills
- Excellent communication skills and the ability to liaise with a range of stakeholders
- High attention to detail and accuracy
- Team worker, but also happy to work independently including self-managing remote working
- A ‘can-do’ attitude and uses their own initiative
- Problem solving skills
- Ability to work under pressure, prioritise and meet tight deadlines
- Flexibility with the ability to adapt to the needs of the charity
Desirable:
- Qualification in finance or accounting e.g. AAT
- Experience of using social media in a work context
- Knowledge of social media channels including LinkedIn, Facebook etc and skilled in using them
Other Information
We pride ourselves on being a supportive and dynamic workplace. We aim to support our team enjoy their work and achieve a good work-life balance.
The organisation’s holiday entitlement is 25 days a year (full-time) plus public holidays. We also operate a flexi-time and TOIL system.
CFT has an auto-enrolment pension. Employer contribution to pension is up to 8% match of the employee contribution.
CFT employs around 50 staff based in the Forests but has a small core team of 4, which works remotely and there is no office base. We meet once a quarter in-person and this post will occasionally need to attend in-person meetings and events, including the annual conference.
There is a 6-month probation period.
Recruitment Timetable
Deadline for applications: 12noon Friday 24th October 2025
Interview date: Thursday 6th November 2025
Please submit your CV, with a covering letter that is no more than 2 sides, evidencing how you meet the person specification by the deadline above.
Please note, any CVs submitted without a cover letter will not be accepted.
Due to limited team capacity, if you have not heard back from us by Tuesday 28th October, please assume that you have not been shortlisted for interview.
Thank you for your interest in working for the Community Forest Trust.
We are an equal opportunities employer and welcome applicants from all sections of the community.
The client requests no contact from agencies or media sales.
Location: Flexible but with regular travel to London and other Shelter locations to attend meetings when required
Salary: £37,739.41per annum (plus London weighting £5,023.71 if working permanently from the London office)
Hours: 37.5 hours per week (pro-rata if part time)
Contract type: One permanent role and one fixed-term maternity cover contract until December 2026*
*Please indicate in your application whether you are applying for either one or both of these roles. This will not affect your likelihood of being invited to interview or being offered a position.
Closing date: Wednesday 15th October 2025 at 11.30pm
Are you proactive, enterprising, and systematic in approaching high value funders, great at engaging and managing internal stakeholder relationships and excited by the idea of making a significant impact for the UK’s leading housing and homelessness charity? Then join Shelter as a Trust and Foundations Manager and you could soon be playing a vital role at the heart of our Income Generation directorate.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Trusts and Foundations (T&F) is part of a High Value Partnerships team that sits within an Income Generation Directorate raising £30 million to support Shelter’s work. About £3 million of that is raised by the Trusts team. T&F is currently a team of nine: eight fundraisers – two in Scotland, one in Bristol and the rest in London, plus a Grant Manager supporting role. Half of the England-based team focus more on new business, while the other half manage and maximise our ongoing relationships.
About the roles
You’ll help delivery our strategy by generating income from mid to high level trusts and foundations. Raising money for our core day-to-day activities, as well as for new projects, you’ll bring our income generation goals to life. You’ll work alongside a Senior Trusts and Foundations Manager and manage a personal portfolio of funders and projects, and you’ll be fully supported by an experienced fundraising team and senior managers in front line services.
The fixed-term role includes line management responsibility for the Trusts Executive, and is focused on maximising existing funder relationships. The permanent role has no line reports and is more focused on securing income from cold and new funders.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You are confident in your ability to take on a portfolio of new funders at different stages of engagement and, through research, effective communication and meeting strategies, secure income. You’ll also need proven experience of working closely with delivery teams to identify core services that are attractive to a particular funder, or support design new projects that are a strategic priority for that service.
A flair for planning, writing and project-managing new large-scale, multi-year applications to institutional funders is important too. You will be highly collaborative and able to work with colleagues across our High Value Partnerships team in order to maximise income opportunities.
How to Apply
To apply for this role you are required to upload a CV and a supporting statement. Your supporting statement should include responses to the 'About You' points that are outlined in the Job Description.
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses.
- We work together to achieve our shared purpose
- We prioritise diversity and have an inclusive and open mindset
- We learn from our experiences and are open to risk
Any applications submitted without a supporting statement will not be considered
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Finance Business Partner
Salary £46,000 - £51,000 per annum (dependant upon skills and experience)
Location Remote - Travel to Whitby, Croft, Malton and Middlesbrough will be required on a monthly basis
Purpose:
As a Finance Business Partner, you will work closely with the directorates, department heads and regional budget holders (supporting multiple sites), ensuring the delivery of full and effective financial service.
The role is one of decision support: providing, analysing and interpreting management information to influence decision making and to deliver service improvements and efficiencies
Partner with the directors and regional budget holders providing insight and understanding to ensure the Trust meets its financial objectives.
Regularly spend time in our communities, working with our budget holders to understand and drive performance.
Location & Travel:
Remote.
The role is mainly remote (home-based); however, you will be expected to regularly attend our Northern communities – Botton Village near Whitby, Croft in Malton and Larchfield in Middlesbrough.
Duties & Responsibilities:
Key responsibilities include:
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Ownership of budget and forecasting process for your community/ directorate /depts operations.
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Working as a team with the other Finance Business Partners, ensure a timely process and a high level of accuracy and engagement.
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Compilation of the monthly management accounts, including KPI’s and explanations for major variances to budget.
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Build and manage relationships and network productively.
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Working with budget holders to provide insight and challenge the performance of operations identifying trends and opportunities for improved financial performance.
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Responsible for all journal entries into the accounting system for the directorates, and departments they support e.g., accruals, prepayments etc.
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Ensuring best practices is adhered at the communities and with budget holders so that they are compliant with organisation financial procedures.
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Provision of support and guidance to operational staff to assist them in effective use of the Trust financial systems.
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Monthly review of rotas, payroll, and commissioned income to identify any issues of overstaffing or commissioned rates.
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Responsible for the Annual income review for any uplifts including annual housing rental review.
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Ensuring sales invoicing is undertaken on a timely basis by the Assistant Finance Business Partner (as and when required).
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Reconciliation of the Income proof in totals.
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Effective credit control, to ensure receipts are received on a timely basis.
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Work closely with the Financial Controller to ensure all financial returns are completed and submitted Centrally on a timely basis e.g. weekly banking’s, year-end accounts etc.
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Maintain a regular stock take and stock valuation process.
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Responsible for review of relevant community expense (nominal) codes, ensuring income and expenditure is coded appropriately.
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Line management of Assistant Finance Business Partner.
General:
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To comply with the Trust’s Policies and Procedures, including Safeguarding, Equality & Diversity and Data Protection.
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To comply with the statutory provisions of the Health and Safety at Work Act 1974.
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Employees must look after their own health, safety and welfare and be mindful of other persons who may be affected by their acts or omissions. Employees must co-operate and comply with management instructions regarding Health and Safety issues and report all accidents, incidents and problems as soon as practicable to their manager or other senior members of staff where necessary.
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To ensure that confidentiality is respected and maintained at all times.
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To attend and participate in Team Meetings, 1-2-1 Supervision sessions and other meetings as required in line with the post.
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To undertake any other duties which are consistent with this post, as directed by line management.
This job description is not an exhaustive list of duties and responsibilities and is subject to change in accordance with the needs of the department.
Person Specification:
Essential:
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A recognised accountancy qualification - ACA /ACCA/CIMA qualified, finalist or part qualified, or QBE.
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Minimum 2 years in a similar senior finance role with a strong background in financial analysis, budgeting, and forecasting within the charity sector.
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Strategic knowledge and experience of finance and business planning
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Proven experience of supporting business performance management and reporting processes.
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Proven experience of business partnering and/or working closely with non-financial colleagues at varying levels of seniority.
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Experience of preparation of management accounts and multi operational reporting.
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Knowledge & understanding of internal controls& core accounting systems and processes.
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Ability to interact with non-financial business partners is key i.e. Operations, interpreting complex financial information, positions/ situations articulately.
Desirable:
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Degree in finance or accounting.
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Previous experience in an accounting role in the Charity or Housing Sectors.
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Iplicit accounting system in a multi cost centre environment.
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Experience/understanding of VAT partial exemption.
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Knowledge of Fixed Assets and Accounting for Capital expenditure projects.
Our client is an equal opportunity employer.
The Organisation is committed to safeguarding and promoting the welfare of all adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check.
They reserve the right to close this advert early if we receive a sufficient number of applications.
About the role
We are excited to be recruiting a Communities Manager to join our Communities team. You’ll work with our team to deliver the goals set out in Join the Club, our ambitious strategy for 2021-2026, and to develop and deliver our exciting new strategy in the coming years.
We want to better connect with, listen to and mobilise the communities we work with. This role will play an integral part in building our parent and carer communities. You will support with the expansion of our ground-breaking Parent Power chapters, supporting with the development of local parent/carer communities and creation of a national parent network.
Reporting to the Director of Communities, you will:
- Lead the Parent Power delivery team, including the Communities Officers and Parent Power Community Organisers
- Line manage two Communities Officers and several Parent Power Community Organisers responsible for delivery of parent/carer 121s and meetings
- Manage partnerships with Parent Power partner organisations and schools, ensuring high quality project delivery and dealing with/escalating issues to ensure positive solutions are reached
- Manage Parent Power chapter budgets and operational Parent Power processes, including implementation of our evaluation framework and data protection
- Manage the process for recruiting and inducting new Community Organisers
About you
The role will best suit someone who has:
- Ability to take a relational approach when working with others
- Excellent organisational skills, with an ability to prioritise and manage time effectively
- Ability to be flexible and adapt to changing priorities
- Project management skills, with appropriate levels of time and resource input
- Commitment to own professional development
- Commitment to the development of others
- A demonstrable passion for furthering The Brilliant Club’s mission
- Ability to adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training
We support less advantaged students to access the most competitive universities and succeed when they get there.





The client requests no contact from agencies or media sales.
Delegated Services is a thriving Community Interest Company (CIC) dedicated to being the first-choice partner for the education and community sectors, providing high-quality support services with incredible value.
We are at a pivotal moment in our growth, and we are now seeking an exceptional and visionary Chief Executive Officer to build upon our strong foundations and guide us into a future of even greater impact and support to the Education and Community sectors in the West Country, but with a National reach.
This is a unique opportunity for a passionate and strategic leader to join our dedicated team. We understand the importance of a smooth and effective transition, and as such, the handover process from our current CEO will be carefully phased over 6 months. This period will allow for comprehensive knowledge transfer, relationship building, and a seamless integration into the organisation, ensuring the continued success and stability of Delegated Services.
We are looking for someone who:
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Has a proven track record of strategic leadership and operational management, ideally within the not-for-profit or social enterprise sector
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Possesses a deep understanding of governance, financial management, and stakeholder engagement within a CIC framework, building and maintaining effective relationships with a diverse range of stakeholders, for example, demonstrating working experience with School/MAT CEOs, Leaders, Headteachers, etc. knowing how schools work, with preferably some knowledge of the charity sector
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Is an inspirational communicator, capable of motivating teams, building strong partnerships, and advocating for our mission
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Is an experienced and skilled professional in our core areas of service, primarily, HS&W
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Can market and sell the services to potential new customers and negotiate with existing agreement customers, renewal of their arrangements, where applicable, for April and September 2026 and beyond, repeating the process on a rolling basis, and
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Is committed to our values and passionate about making a tangible difference in education and the community.
If you are ready to take on a significant leadership role within a values-driven organisation and contribute to a legacy of positive change, we encourage you to apply.
Application must be submitted by the end of day deadline: 31st October 2025.
Helpline Adviser
Job Reference: REQ004483
£25,563.66 per year
Leeds LS10 5SH / Remote Worker
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
Our Services team based in Leeds have an opening for two Helpline Advisers.
Permanent, full time (35 hours a week)
Location: This role requires attendance in Scopes Leeds office ( LS10 1JF) with the remaining days worked remotely.
The hours for this role will be varied over shift patterns between 8am to 8pm Monday to Friday and 10am to 6pm Saturdays.
There are two positions available.
The role
We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.
In this role, you will:
· Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.
· Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.
· Provide excellent customer service with a friendly and empathetic manner.
· Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.
· Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.
· Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.
· Work within Scope’s policies relating to customer confidentiality and data protection.
· Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.
· Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.
· Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.
About you
To be successful in this role, you will have:
· Demonstrable experience of providing advice and information.
· Experience of working in a contact centre environment with a friendly and empathetic manner.
· Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.
· Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.
Please give examples in your application to show how you have these skills.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please contact us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Closing date for applications: 11:59pm GMT, Monday 6 October 2025.
Please note that successful candidates will be subject to an enhanced DBS check.