Charity jobs in southwark, greater london
Membership & Engagement Officer
Salary: £31,716 per annum to £33,322 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 24 – 26 on AUK’s pay scale
Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis.
Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.
Interview: w/c 30th June 2025
Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance
About Us:
AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members.
We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems.
This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity.
As part of our continued growth, we are seeking a Membership & Engagement Officer to join our team.
Key responsibilities include:
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Working directly with members to understand and respond to their needs, helping them improve service quality, sustainability, and impact.
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Supporting the Membership and Services team to respond effectively and efficiently to member queries
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Support the recruitment and retention of members
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Analyse member trends and use this information to support the development of engagement strategies
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Collaborate with partners to deliver high quality services
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Manage and moderate online events and member communities
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Supporting Membership with membership renewals.
We are looking for an experienced Officer with the following attributes and experience:
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Experience of working in a service that gives social welfare advice OR experience of working in a VCS infrastructure organisation or multi-agency network.
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Understanding of the advice sector and pressures on services.
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Experience working in a support, membership, or advice network environment.
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Organising events and forums (both virtual and in-person).
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Engaging and supporting organisations or individuals in a professional context.
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Collaborating with external partners and service providers
Posted on: 06 June 2025
Closing Date: 23rd June 2025
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.

The client requests no contact from agencies or media sales.
Prostate Cancer Research - Trusts and Statutory Executive
Location: Holborn, London. Hybrid working.
Salary: £34,818 - £38,023
Contract: Permanent, full-time hours.
Prostate Cancer Research is seeking an experience, dynamic and driven Trusts and Statutory Executive to join their team in a newly created role.
Prostate Cancer Research is a research and patient engagement organisation focused on advancing ground-breaking research and interventions into diagnosis, treatment, and care to create a future where prostate cancer no longer threatens lives. Their focus is on delivering innovative solutions and improving quality of life for patients, families, and communities affected by prostate cancer, supporting and encouraging marginalised and underrepresented communities to be part of the positive changes they are working to achieve in research, treatment and care.
The integral role of Trusts and Statutory Executive will lead on identifying and securing collaboration and funding opportunities with both existing and prospective partners to develop and manage a pipeline of strategic partners giving approximately £5,000 to £20,000, that align with PCR’s mission and core programmes of work. The post will be responsible for proactively researching new trust and statutory funding opportunities and working with the Trusts and Statutory Manager to support and lead on applications to new and existing funding partners (£20,000+). The post-holder will also provide excellent stewardship to build strong and sustainable relationships with the charity’s donors.
The ideal candidate will be a Trusts and Foundations fundraiser with demonstrable experience of developing and nurturing relationships with funders and partners, understanding complex issues and working with others to identify solutions, and producing compelling funding proposals in support of this work. You will have a background in identifying and securing at least five-figure income from prospective Trusts and Foundations and statutory income sources, as well of producing high-quality and completing proposals, reports and presentations. You will be able to build and maintain relationships with funders and key stakeholders and have excellent communication and organisational skills, supported by an excellent attention to detail.
This is an exciting opportunity to further develop skills in a supportive and ambitious team, with a commitment from PCR to grow their partnership fundraising, identifying new opportunities and maximising existing relationships.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 7th July
Transforming Research. Transforming lives.


Membership & Services Administrator
Salary: £26,031 per annum to £27,349 per annum (plus up to £4,677 regional weighting allowance) – based on scale point 16 – 18 on AUK’s pay scale
Location: Predominantly Home-based with a need to work from the London office on an ad-hoc basis.
Hours: Permanent / Full Time (Mon-Fri) – 35 hours per week.
Due to the nature of the role there is a requirement to work core hours of 9am – 5pm (or as agreed at interview)
Interview: w/c 30th June 2025
Benefits include: 20 days annual leave (increasing annual to a maximum of 25 days), 3 days Christmas/New Year leave, home working allowance
About Us:
AdviceUK is a small, growing charity working to improve the lives of people in need of advice through the support it gives to its members.
We currently have over 700 members, who have supported 1.7m people with free advice on a diverse range of issues including debt, benefits, housing and immigration problems.
This is an exciting time to join us, in 2024 we launched our new 3 year strategy to develop our services to members and increase organisation capacity.
As part of our continued growth, we are seeking a Membership & Services Administrator to join our team.
Key responsibilities include:
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Processing Membership applications via SharePoint.
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Mailbox management.
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Generating reports via Salesforce (CRM) and accurate data entry.
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Handling customer enquiries from a range of stakeholders.
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Responding to "contact us" forms and leads.
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Setting up member-forums and events, logging attendees, updating agenda and co-hosting.
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Supporting Membership officers and Manager with membership renewals.
We are looking for an experienced Administrator with the following attributes and experience:
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Membership Administration (desirable)
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Experience using Salesforce CRM (desirable)
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Detail orientated and highly organised
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Self-motivated with ability to work with autonomy
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Happy to work mostly from home
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Well-honed customer service and/or membership-care experience.
Posted on: 06 June 2025
Closing Date: 9am 24th June 2025
Our purpose is to improve the lives of people in need of advice. We do this by supporting our members, so it is easier for them to help their clients.

The client requests no contact from agencies or media sales.
Are you motivated by inspiring generosity in others? Are you looking to begin a career in fundraising or marketing?
We are looking for a Marketing Officer (Maternity cover) to play a key support role for Tearfund's fundraising activities within the Direct & Digital Marketing Squad.
The role contributes to the development and delivery of a variety of online and offline fundraising projects for Tearfund's individual supporters. Working with Marketing Executives and Senior Marketing Executives to deliver on ambitious targets with excellence, this role is a great opportunity to learn and grow through hands-on experience of supporting projects that grow income and bring in new supporters to join Tearfund's work of releasing communities from extreme poverty around the world.
Do you have the following experience?
- Experience working in a fundraising, marketing or charity environment
- Project management skills, prioritising competing deadlines while working alone and with colleagues
- Presenting information effectively and responding to questions from managers and external suppliers
The successful candidate will have:
- Excellent oral and written communication skills
- Strong problem-solving skills
- The ability to work under pressure and manage a varied workload
- Excellent IT skills (we use Google Workspace for everything)
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager. This currently means around 2 days per month working from the Teddington office, with the rest worked from home.
Contract Type: This is a full time, 12 month maternity cover role.
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Location (UK): Office Hybrid - London
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Contract type: Permanent
Travel: Occasional travel may be required
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
An exciting new opportunity has opened at the UK’s largest arthritis charity for an experienced Brand and Marketing Administrator. The roles reports to the Head of Brand and Marketing and will support the wider Creative and Marketing team to deliver high performing, impactful and audience focused campaigns and creative.
About the role
You will be an experienced team administrator who will support the Brand and Marketing team on a variety of projects, with a particular focus on daily creative resource support. This will require daily communication with colleagues from client teams across the organisation as well as with external suppliers to help coordinate the delivery of high-profile brand projects and campaigns.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Excellent information technology (IT) skills including Microsoft Word, Excel, OneNote, and Outlook.
- Strong interpersonal skills including the ability to develop and maintain key relationships.
- High standard of accuracy and attention to detail.
- Able to work flexibly, prioritising workloads and switching across duties as required.
- Excellent written and verbal communications skills.
- Able to organise work efficiently and deal with several external contacts and suppliers on own initiative.
- Skills and experience of managing consents and General Data Protection Regulation (GDPR) compliance.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A mission-driven and impact focused single programme NGO is seeking a Finance Business Partner with strong financial modelling skills for a part-time, fully remote fixed term contract for approximately 4-6 months. The role is to support the Finance Director, HR team, CEO and other stakeholders with business partnering, along with specific financial modelling projects.
The organisation’s mission is to get 3-6 year old children in rural Africa to thrive. They have developed an award-winning Early Childhood Development programme, proven its impact through rigorous evaluation, and scaled it with governments in both Ghana and Uganda. It is currently reaching over 300,000 children per year, and we aim to reach 1 million children per year by 2028. The programme benefits both preschool age children and unlocks the potential of marginalised rural parents.
You will work in a busy finance team based in the UK, Ghana and Uganda. The role can be done fully-remotely from within the UK, and the salary range on offer is circa £50,000 - £60,000 FTE (pro-rata). It is anticipated there will be around 2-3 days work per week for approximately 4-6 months.
Experience within a business partnering / modelling role within the NGO sector would be very useful, but is not essential.
Duties include:
- Work focused on adaptions for new contexts: The programme targets rural communities in Ghana and Uganda. This year the organisation plans to scale to a new country and to test ways to adapt it for this new context. They are also keen to explore whether the programme can be adapted for refugee settings.
- Financial modelling focused on selecting a new country to launch the programme
- Specific cost modelling and fundraising modelling around the corporate sponsorship of the organisation’s radio station project
- Develop and strengthen robust and flexible cost models (including sensitivity analyses/stress testing) to guide decisions around the pace and rate of scale, staffing & resource requirements (HR), ensure value for money and maximise cost efficiencies.
- Develop robust budgets for new and renewal funder applications, considering complexities around funder restrictions, currency exchange and forecast economic conditions.
- Analysis and modelling on organisational procedures & policies and capacity building projects
Requirements:
- Fully or part-qualified ACCA, CIMA, ACA or equivalent
- Demonstrable experience with finance business partnering to a range of stakeholders
- Strong financial modelling skills – ideally in things such as cost analysis, funding analysis etc
- Intermediate/advanced Excel and strong data analysis skills
- An understanding of international charity finance - donor reporting, programmes finance, foreign currency transactions is useful
- Experience juggling multiple projects at once
- Must be able to start the role quickly - ideally immediately available or with a short notice period
Closing date: Ongoing / ASAP
Interviews: Ongoing
Please send your CV for immediate consideration.
Mental Health Practitioners/School Counsellor
Closing date: midday on Friday 20th June 2025
· Greater London (Croydon, Sutton and Merton)
· £35,593 per annum (including OLW)
· Full-time or part-time pro-rata (up to 35 hours per week)
Are you a qualified Mental Health Practitioner/School Counsellor looking for your next career move?
Off the Record is an award-winning young people’s mental health charity working across Southwest London. We are currently celebrating our 30th year. Our Vision is Brilliant, Beautiful and Better mental health for all and our mission is to “show up” for all children and young people's mental health in Southwest London.
We are a passionate, relational, humanistic organization that works hard to provide compassionate and high-quality mental health support at the point that young people need it rather than at the point of availability. We provide a range of mental health services to children and young people including Talking therapies, online therapeutic support, a young carers service, therapeutic support to young refugees and asylum seekers, young people in the youth justice system and those impacted by serious youth violence. Since the pandemic we have increasingly focused on ensuring that we are “all back in” and we love working in the communities in which young people live.
We are inspired and energized by young people themselves and continue to develop and shape our services around the ever-changing mental health needs of young people. We are 100 % committed to diversity and inclusion in these challenging times. We are currently looking for a range of dynamic and passionate professionals who can work thoughtfully and sensitively with young people in our diverse team of experienced and committed professionals.
One final thing you should know. Theres lots of research that shows how marginalized groups may not apply for jobs unless they meet 100% of the qualifications. We also know that mental health practitioners come from a wide range of backgrounds with rich personal and professional experiences that might not seem standard and that's okay! We really value people who bring unique perspectives and add new knowledge to our team.
Off the Record was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Press and Public Relations Officer to join a respected professional membership body. This is a full-time, permanent role within the Communications team, focused on increasing national media coverage and raising the organisation’s public profile in line with its strategic goals.
Key responsibilities of the role:
- Develop and deliver proactive media plans to promote key organisational priorities across print, broadcast, online, and social media
- Draft high-quality press releases, articles, and statements to drive national media attention and showcase the organisation’s impact
- Respond promptly to media enquiries, including handling sensitive or critical coverage to protect and enhance the organisation’s reputation
- Provide strategic media advice and briefing materials to senior leadership, including key spokespeople and executives
- Contribute to the production of internal and external communications, including a member magazine
- Build strong relationships with journalists, commentators, and media influencers to raise the organisation’s voice within the sector
- Work closely with digital and social media colleagues to ensure consistent messaging across platforms
- Monitor media coverage, prepare regular impact reports, and identify opportunities for media engagement
- Take part in the out-of-hours media rota, providing responsive media handling support during evenings, weekends, and public holidays
Ideal candidate profile:
- Background in journalism, public relations, or media communications, ideally within a charity, health, or membership-based organisation
- Demonstrated experience of delivering PR campaigns and managing crisis communications
- Exceptional writing skills and the ability to produce compelling content tailored to a variety of audiences and channels
- Confident communicator who can advise senior stakeholders and represent the organisation to the media
- Strong understanding of the media landscape and how to generate positive coverage
- Able to manage multiple projects under pressure with attention to detail and clear prioritisation
- Proactive, strategic thinker who brings creativity to campaign planning and execution
- Comfortable collaborating across teams and departments to identify stories and share consistent messaging
- Familiar with monitoring tools and evaluation of media impact
Location: Central London
Salary: £39,000
Working hours: Full-time
Working pattern: Hybrid
Contract: Permanent
This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.
THINK Consulting Solutions is launching a brand-new data function and we’re looking for an experienced leader to bring it to life and drive it forward.
As our first ever Director of THINK Data, you’ll build a new team, new services, and new ways of helping charities harness the power of data. You’ll bring leadership, commercial savvy, and a real understanding of how insight can transform fundraising, strategy, and impact.
From day one, you’ll sit on our senior leadership team, working closely with the Managing Director to grow this into a high-performing, income-generating pillar of our business.
This is a big role with big scope — ideal for someone with deep experience in data analytics, business development, and team leadership, especially within or aligned to the not-for-profit world.
We are looking for someone who has:
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Comprensive experience in data/insight roles at a senior level
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Proven track record of building and leading successful teams
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Confidence in developing data strategies and commercial services
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Strong communicator with a collaborative, solutions-focused style
If you are interested, please check out the Candidate Pack and apply via the Expression of Interest form on the THINK Careers page.
We will be hosting a webinar on Thursday 26th June for interested candidates to find out more. You can sign up to the webinar on THINK's Careers page.
Stage 1 interviews will take place on Wednesday 23rd and Friday 25th July
Second stage will take place on Wednesday 6th and Thursday 7th August
Prospectus are pleased to be partnering with our client to help them recruit for a National Partnerships Manager.
Every year, thousands of young people in the UK find themselves homeless and it’s a problem that this organisation are here to tackle. They bring the property industry together to support charities delivering life-changing services for young people who are or have been homeless, or who are at risk of homelessness in the future.
This is a full-time permanent role, paying a salary of £40,000 to £45,000 per annum and the postholder will be a working in a hybrid pattern in London.
Following the launch of their new 5-year strategy, the organisation is looking to build on their partnerships network, with a view to impacting 10,000 young people facing homelessness and creating £150m in social value by 2029. In this role, you will provide exemplary account management to a number of their valuable partners and also focus on new business approaches to the wider real estate industry.
The organisation is looking for someone with demonstrable experience of working in a corporate fundraising role. You will display a natural aptitude and passion for new business, and the tenacity and creativity needed to consistently engage new corporate partners to join their network.
We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Ariha Semontee at Prospectus.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.
Community Development Worker
Closing date: midday on Friday 20th June 2025
- Greater London (Croydon, Sutton and Merton)
- £39,262 per annum (including OLW)
- Full-time
Are you a Community Development Worker looking for your next career move?
Off the Record is an award-winning young people’s mental health charity working across Southwest London. We are currently celebrating our 30th year. Our Vision is Brilliant, Beautiful and Better mental health for all and our mission is to “show up” for all children and young people's mental health in Southwest London.
We are a passionate, relational, humanistic organization that works hard to provide compassionate and high-quality mental health support at the point that young people need it rather than at the point of availability. We provide a range of mental health services to children and young people including Talking therapies, online therapeutic support, a young carers service, therapeutic support to young refugees and asylum seekers, young people in the youth justice system and those impacted by serious youth violence. Since the pandemic we have increasingly focused on ensuring that we are “all back in” and we love working in the communities in which young people live.
We are inspired and energized by young people themselves and continue to develop and shape our services around the ever-changing mental health needs of young people. We are 100 % committed to diversity and inclusion in these challenging times. We are currently looking for a range of dynamic and passionate professionals who can work thoughtfully and sensitively with young people in our diverse team of experienced and committed professionals.
One final thing you should know. Theres lots of research that shows how marginalized groups may not apply for jobs unless they meet 100% of the qualifications. We also know that mental health practitioners come from a wide range of backgrounds with rich personal and professional experiences that might not seem standard and that's okay! We really value people who bring unique perspectives and add new knowledge to our team.
Off the Record was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.
At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.
We are looking for a Deliveries and Stock Collection Driver to work on our vans delivering and collecting furniture, and support the Logistics team to maximise sales. Successful applicants will be part of an awesome Logistics team led by the Logistics Co-ordinator and will have key responsibilities within that team.
The successful candidate will be comfortable and experienced both in a customer service/retail environment and driving a 3.5t Luton van. So, you will be working in a team with volunteers and our residents, so a positive, “can do” we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.
Some of the things that we are looking for in our Deliveries & Stock Collection Driver:
- Full Driving Licence
- GCSE in Maths and English or equivalent
- Experience working as part of a team IT skills, including Microsoft Word, basic Excel, internet, websites, and email
- Experience in delivery planning
- Recycling or second-hand retail experience
- Customer service and stock and cash experience
- Effective verbal communication and listening skills
- Ability to stay calm and cope under extreme pressure
- Ability to delegate
- Effective administration, organisation and time management
- Ability to maintain professional boundaries
So, if you hold optimism for change, advocate for social justice and have a positive “can do” attitude, we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do.
Emmaus Greenwich supports people to move on from homelessness




The client requests no contact from agencies or media sales.
Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.
We are recruiting a Commercial Business Development Lead to drive growth of Sands’ partnerships programme. This is a new and exciting role requiring an ambitious and entrepreneurial individual, who will focus on securing commercial and strategic partnerships which maximise Sands’ exclusive, new and emerging opportunities. This includes our award-winning Sands United Football Club, the globally-recognised Baby Loss Awareness Week, our leadership in Saving Babies’ Lives research and flagship UK-wide events such as Ribbon Run, Starlight Walk and others.
The postholder will be responsible for securing sector-leading, inspiring and memorable partnerships, including but not limited to multi-year collaborations, sponsorship and cause-related marketing. Demonstrable experience in working across sporting and/or event sponsorship is essential as well as in commercially-led partnerships including retail. The ability to collaborate strategically with those committed to social change is also required.
You will ensure there is an integrated approach across Sands’ functions including other areas of fundraising, engagement, communications and events. This role therefore has a high level of responsibility for the management of internal and external senior relationships.
With a high level of business acumen to identify a robust pipeline, the postholder will seek out partners that align with Sands’ vision, that will place us on the map as the go-to baby charity, thus increasing Sands’ public profile via household brands and high-profile partnership activities.
The post-holder will be able to diversify prospects across different sectors and industries including mental health and wellbeing, health and beauty, groceries, high street retailers, home and leisure, transport, jewellery and commemoration.
You will be skilled at creating bespoke and engaging proposals that captures the interest, trust and needs of key decision-makers. An excellent communicator and influencer, you will also be a confident presenter and networker, with the ability to represent Sands externally and produce high-quality prospect research, reports and creative pitch material.
The ideal candidate will have demonstrable experience in cultivating high-level relationships with corporate partners and individuals across a range of engagement mechanisms – particularly working from home and online.
The post holder will work within our team of specialist welfare benefits advisers, as a specialist welfare benefits adviser providing information, advice, and guidance to clients in our Macmillan-funded Welfare Benefits Project, providing a welfare rights advice service to people affected by cancer to maximise their income.
Scope of role
The post holder will undertake casework, assisting clients to access their entitlements to welfare benefits and other sources of financial help. Advice will be delivered through a range of channels, including face-to-face, telephone, email, and other means, provide Welfare Benefits advice and information to people living with cancer and their families.
Responsibilities and Accountabilities
Case work
- Provide a full welfare benefits casework service for people affected by cancer. This includes disability benefits and other sources of financial support, such as grants and help with health and travel costs.
Welfare Benefit Appeals
- Assist clients to prepare for benefits appeals, research, and the draft was written legal submissions, and provide representation at tribunals as required.
Outreach
- Alongside other team members provide advice sessions through outreach, including at hospitals - currently St Bartholomews, Homerton, Royal London, Newham, and Whipps Cross; and at Toynbee Hall through telephone, email, and any other channel
Targets
• Meet targets as set with the line manager, which will change regularly depending on the needs of the services.
Quality Standard
- Ensure consistent quality assured advice, to AQS standard, monitored by checking casework and observations
- Maintain thorough and detailed case records for continuity of casework, information retrieval, statistical monitoring, and report preparation
- Use all relevant case management systems, such as Advice Pro, as well as Microsoft Office applications, for statistical recording, record keeping, and document production. Ensure all work conforms to Toynbee Hall’s systems and procedures.
- Along with the rest of the team ensure stocks of leaflets, posters, and stationary, are ordered from suppliers and distributed to outreach locations
- Gather statistics and feedback to monitor and evaluate the service, providing reports as required to the steering group, funders, and partners.
Social Policy
- Support Macmillan Toynbee Hall Welfare Rights Advice Service’s social policy work by providing case studies and feedback on issues of concern to people affected by cancer; including attending internal and appropriate external meetings, and identifying and acting upon social policy issues
Essential Criteria:
- Strong interpersonal skills
- Recent Welfare Benefits advice work experience, particularly in the areas of health and disability, with at least one year’s specialist welfare benefits casework experience.
- Ability to write detailed accurate case records and drafts, letters reports, and statements in plain English.
- Recent experiences of working in a performance-driven environment and evidence of meeting targets set.
- An ordered and disciplined approach to managing a challenging caseload, meeting targets; planning and prioritising work in the face of competing demands on your time.
- Strong interpersonal skills and experience working with clients suffering from health problems in a professional but empathetic manner, and the ability to respond sensitively to clients.
- An understanding of the issues facing people affected by long-term illness and disability, including cancer.
- Ability to research, understand and explain complex information both orally and in writing.
- Good knowledge of IT including familiarity with Microsoft Office applications, e.g. Word, Outlook, or equivalents, and case management systems.
- Knowledge of or willingness to gain an understanding of Macmillan Cancer Support’s services and policies relevant to people affected by cancer.
- An ordered approach to casework and an ability and willingness to follow set procedures concerning casework and file management etc.
- Ability and willingness to support volunteer advisers.
- Numeracy to the levels required in the tasks.
- Alignment with Toynbee Hall’s mission and strategy
- Alignment and willingness to work in line to our values:
- Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious and acting with integrity.
- Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves - An understanding of safeguarding and willingness to develop understanding further
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.
We work towards this by:
- Addressing poverty and injustice through advice and support and influencing systemic change.
- Shifting power to people and communities affected by injustice and inequality.
- Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.
This means:
- Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
- Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
- Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.
What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Senior Mental Health Practitioners
Closing date: midday on Friday 20th June 2025
· Greater London (Croydon, Sutton and Merton)
· £39,262 per annum (including OLW)
· Part-time pro rata (21 hours per week)
Are you a qualified Senior Mental Health Practitioner looking for your next career move?
Off the Record is an award-winning young people’s mental health charity working across Southwest London. We are currently celebrating our 30th year. Our Vision is Brilliant, Beautiful and Better mental health for all and our mission is to “show up” for all children and young people's mental health in Southwest London.
We are a passionate, relational, humanistic organization that works hard to provide compassionate and high-quality mental health support at the point that young people need it rather than at the point of availability. We provide a range of mental health services to children and young people including Talking therapies, online therapeutic support, a young carers service, therapeutic support to young refugees and asylum seekers, young people in the youth justice system and those impacted by serious youth violence. Since the pandemic we have increasingly focused on ensuring that we are “all back in” and we love working in the communities in which young people live.
We are inspired and energized by young people themselves and continue to develop and shape our services around the ever-changing mental health needs of young people. We are 100 % committed to diversity and inclusion in these challenging times. We are currently looking for a range of dynamic and passionate professionals who can work thoughtfully and sensitively with young people in our diverse team of experienced and committed professionals.
One final thing you should know. Theres lots of research that shows how marginalized groups may not apply for jobs unless they meet 100% of the qualifications. We also know that mental health practitioners come from a wide range of backgrounds with rich personal and professional experiences that might not seem standard and that's okay! We really value people who bring unique perspectives and add new knowledge to our team.
Off the Record was founded in 1994 to provide free, independent and professional counselling for 14 – 25 year olds in the Croydon area