Charity manager jobs in charing cross, greater london

Do you have Salesforce skills or experience and passion for making a real difference?

We need someone with solid Salesforce technical skills who enjoys detailed data management work and wants to make a meaningful impact in the charity sector.

Join NASS as our Database Officer and be the technical backbone that powers our mission to transform the lives of people living with axial SpA - an invisible, often misdiagnosed inflammatory condition affecting the spine.

What Makes This Role Special

This role combines essential Salesforce administration skills with a hands-on data management. While you'll need strong Salesforce technical capabilities for system configuration, user management, and troubleshooting, much of your day-to-day work will involve processing and maintaining supporter data. We need someone who values both technical expertise and the precision required for detailed data work.

What You'll Do

Salesforce Administration:

• Manage Salesforce CRM including user management, permissions, system configuration, and security
• Deploy updates, maintain custom fields and flows, and ensure data integrity
• Monitor system performance and troubleshoot technical issues

Data Management & Processing:

• Process and maintain data from multiple external platforms and income sources
• Keep supporter records up to date including addresses, direct debit details, and preferences
• Conduct regular data quality checks, error correction, and reconciliation processes

Reporting & Analytics:

• Generate data reports and create dashboards for management and teams
• Extract and compile data for mailings, campaigns, and impact reporting

Technology & Innovation:

• Support implementation of AI integration (Dataro) and evaluate new Salesforce features
• Maintain platform integrations and support digital technology improvements
• Stay current with Salesforce updates and best practices

Support & Collaboration:

• Develop streamlined data entry processes and documentation
• Support colleagues with database queries and technical issues
• Ensure compliance with GDPR and data protection regulations

Who We're Looking For

We're seeking someone with strong Salesforce CRM administration skills, excellent analytical abilities, and experience in charity fundraising processes. The ideal candidate will have excellent Excel skills, understanding of data protection principles, and the ability to communicate effectively with colleagues across all departments.

For full details of all essential and desirable requirements, please download the complete job description and person specification.

Why Choose NASS?

Join an Established, Trusted Organisation: NASS is the only charity in the UK dedicated to supporting people living with axial SpA. We're a well-established organisation with a strong community focus, recently shortlisted for Medium Charity of the Year at the Third Sector Awards. We transform diagnosis and care for this invisible, often misdiagnosed inflammatory condition. You'll be part of a respected charity that campaigns for early diagnosis, works directly with the NHS to improve services, and builds an active community supporting thousands across the UK.

Competitive Benefits Package:

• Salary: £30,000 - £32,000
• 10% employer pension contribution
• 25 days annual leave plus 3 additional days between Christmas and New Year
• All bank holidays
• Remote or hybrid working with flexible arrangements
• Professional development opportunities and training support
• Employee assistance programme
• Sight tests and spectacle contribution
• Death in service scheme (3x annual salary)
• Full business travel expense reimbursement

Our Culture

In addition to a competitive salary and generous benefits package, we truly value our people. You'll become part of a dedicated team who are supported to use and develop their skills in meaningful work that directly impacts the lives of people living with axial SpA.

Commitment to Equality, Diversity & Inclusion

NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity and technology sectors.

How to Apply

To apply, please submit:

• Your CV highlighting relevant experience.
• A covering letter demonstrating your skills and experience, specifically addressing each key task and specification outlined in the job description.

Application Deadline: 3 September 2025.

Interview Date: 11 September 2025 (in person at our London office).

Contact Information

For informal enquiries about this role, please contact Justyna Potiopa or Dale Webb.

NASS is an equal opportunities employer. This appointment is subject to a 6-month probation period and receipt of two satisfactory references.

The need for what we do has never been greater – churches, charities and ministries are losing valuable time to increasingly complex legal and financial compliance. The opportunities for mission and ministry have never been greater, but those called to this important work are under financed, under resourced and in some cases burning out. For all Christians, called to live and give generously, the pressures of modern life and confusion over how to give well, is restricting an abundant outpouring of generosity.

We’re investing in technology to grow our payroll services, and part of your role will be to help us transition onto the new payroll software smoothly and effectively. At the same time, we are developing other aspects of our consultancy offering and around 40% of your role will be to provide support and cover for these services to the treasurers and trustees of our clients.

As Administrator, your role will support the work of our highly acclaimed teams serving our church and charity partners, specifically providing our payroll and consultancy services. Our professional services at Stewardship are in great demand and we are looking to build on the support we provide to UK churches and Christian charities. You will work alongside our award-winning Payroll Bureau team and our Consultancy Helpline with responsibility for building relationships with and serving a distinct group of churches and Christian charities.

This is a 12 month fixed term contract.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Head of New Developments  

£56,254 per annum, with a London Weighting Allowance of £4,530 for those living within a London Borough (32 local authority districts plus the City of London) 

Ref: 09REC 

Full Time 37.5 hours per week – happy to talk flexible working 

The role 

Sustrans is the UK’s leading active travel organisation, working to make it possible for people across society to walk, wheel and cycle.  We have a new strategy for the next five years, a key strand of which is to unlock active travel in new housing developments, and we are recruiting a Head of New Developments to lead this work.

This is a new position in which you will draw on your experience in the housing delivery sector to grow Sustrans’ contribution to the creation of new communities that have active mobility at their heart.  As well as leading our influencing work aimed at organisations in housing delivery, you will develop and promote an offer to partners, drawing on Sustrans’ existing infrastructure, behaviour change and advisory services.  You will connect with, inform and inspire professionals and decision makers involved in delivering new homes to adopt the actions required to increase active travel in their developments.  Through collaboration with our Commercial team and subject experts across Sustrans, you will develop a pipeline of funded work from public, private and third sector organisations, ultimately enabling more households to walk, wheel or cycle for their day-to-day journeys.

The role can be based in any Sustrans office and will involve frequent in-person meetings and site visits, particularly (but not exclusively) in the Midlands and South of England. 

About you 

You’ll have significant experience contributing to the delivery of new developments through work for or with organisations such as developers, housing providers, consultancies, local authorities or government.  We’re looking for applicants with a professional network in housing delivery, and significant experience securing new commissions from and/or influencing organisations involved in delivering new developments.  You’ll have a strong understanding of the development process, including the spatial planning system, and of the roles of the parties involved in delivering new developments, the power dynamics between them, and the opportunities and appetite each has for taking action to increase active travel.  Naturally, you’ll have deep knowledge of the challenges, opportunities and hot topics in housing delivery – for new towns, urban extensions and urban intensification schemes.

You’ll have exceptional external-facing leadership skills, and be a strategic, creative thinker, able to solve problems and convert new ideas into practical actions.  Your outstanding communication skills will enable you to engage with stakeholders at a senior level, including on contentious subjects and on high-profile projects.  You’ll have strong business acumen to secure new commissions and deliver effectively for clients, and the skills to influence decision-makers.

You’ll have experience of engaging meaningfully with communities to ensure that new developments respond to the challenges and aspirations of local residents and stakeholders.  And you’ll have good knowledge of how active travel can be embedded into new developments to maximise the number of routine journeys that are walked, wheeled or cycled.

We’re looking for exceptional collaboration and people management skills and a commitment to fostering an inclusive and high-performing organisational culture. We welcome Chartered membership of a relevant professional body. 

About Sustrans 

We work in urban and rural areas, making it possible, safe and appealing for people to people to walk, wheel and cycle.  We address the barriers that prevent people from travelling actively – barriers that disproportionately affect people who live in deprived areas, those who are disabled, people who are older or younger, and women and girls.

We’re a practical, can-do charity, designing award-winning infrastructure solutions in streets and across neighbourhoods, and working with communities to give people the skills, confidence, motivation and equipment to travel actively.  We’re experts in community and stakeholder engagement, carefully navigating the sometimes heated territory of our work to tackle traffic dominance and car dependency.  And we provide data, insight and advice to decision-makers, helping them invest effectively in transport, place-shaping and their communities.  We work with government, to support wider work to improve mobility, and to advocate for changes to policy and funding.  And over the last 30 years, Sustrans has developed the National Cycle Network from scratch, working with supporters, volunteers, governments and stakeholders to create 16,500 miles of traffic-free and low-traffic routes, loved and enjoyed by communities across the UK. 

We are now embarking on a new chapter for our charity, with a refreshed strategy.  The Head of New Developments will play a key role in growing our impact in this new chapter. 

What we offer 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in service benefit – 3 x annual salary 

Family Friendly 

• Enhanced maternity and paternity pay
• Flexible working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

• Closing date for the receipt of completed applications is 23:59, 10th August 2025.
• Interviews are expected to take place in person in London week commencing 18th August 2025.
• Applications are invited in the form of a CV and covering letter. 

Salary: £43,000 (including £3,000 London Weighting)
Contract: Permanent, Full-time
Location: Flexible, with regular travel to London
Closing date: 18^th August
Benefits: 30 days annual leave (plus bank holidays), cycle to work scheme, employee assistance programme, and more

We are proud to be partnering with the Cystic Fibrosis Trust to recruit a Philanthropy Manager (Major Donors) to join their ambitious Philanthropy and Corporate Partnerships team. The Trust is the only UK-wide charity dedicated to fighting for a life unlimited by cystic fibrosis, and this role is a fantastic opportunity to help drive transformational change for people living with the condition.

In this role, you will manage and grow a portfolio of high-value major donor relationships, securing five-figure and multi-year gifts to support the Trust’s vital work. You’ll work closely with senior stakeholders, Trustees, and volunteers to cultivate new prospects, deliver exceptional stewardship, and develop compelling proposals that align with the Trust’s strategic priorities.

To be successful in this role, you will need:

• A proven track record of securing five-figure gifts from high-net-worth individuals
• Experience designing and delivering high-impact stewardship programmes and events
• Strong relationship-building skills and the ability to influence and inspire at all levels
• Excellent written and verbal communication skills
• Strategic thinking and the ability to manage competing priorities

For an informal discussion about the role, please contact Ashby Jenkins Recruitment and ask to speak to Harry.

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.

If enough applications are received, we reserve the right to close the application period early.

Please quote reference 2670HW when applying.
 

We have an exciting new opportunity for an Information Security and Compliance Manager to join our fantastic Service Delivery team at RBL.

This important and newly created role will see you take responsibility for developing, implementing, and maintaining security policies, procedures, and controls to protect the RBL data and systems and will lead on activities that assess, report and mitigate risk. You will play a pivotal role in the management and containment of security incidents, ensuring continuous improvement with RBLs security while raising awareness for staff, volunteer and member communities.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to our Head of Technology Operations and Security, key responsibilities will include:

- Lead on activities that assess, report and mitigate risk, with the focus being to protect the confidentiality, integrity, and availability of RBL’s information assets
- Take responsibility for RBLs information and data protection policies, practices and settings
- Lead on the design and implementation of robust processes for reviewing & addressing the data security posture of third-party suppliers
- Develop RBL’s policies and procedures in accordance with industry regulations and standards such as Data Protection Act 2018, PCI-DSS, and ISO27001
- Implement and oversee security awareness training initiatives to ensure adherence to the organisation’s security protocols

You will be an expert in your field with significant experience in security and compliance management, comfortable with the management and complexity of information security. As a new role, you will be adaptable to change and happy to lead the direction of the post with strong communication skills and the ability to explain technical solutions to a non technical audience.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings) specifically to London, Haig House office.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

A Senior Prospect Research Manager permanent opportunity is now available at Guy’s & St Thomas’ Charity. This is an exciting opportunity to build off an already setup prospect research function to take their prospecting to the next strategic level while growing and developing the prospect research team. 

You will:

• Lead the Prospect Research function
• Accountable for the ongoing development and delivery of strategy
• Involvement in policy and process for due diligence, database and planning improvement
• Regularly network with peers to share best practice and insight
• Take a lead role in the use of data in research
• Provide the highest quality research activity as a team
• Undertake strategy research to support fundraising directorate decision making
• Attend meetings with clinicians and key stakeholders
• Proactively engage with market intelligence

Benefits include: 

• Salary - Circa £54,000
• Flexible agile working
• 27 days holiday
• 12% employer pension contribution

...and more!

You will work alongside talented people from a mix of personal and professional backgrounds. They are a Living Wage employer and support flexible working, part-time roles and job shares. Despite their strong ambition, the culture is approachable and collaborative with lots of opportunities to meet and socialise with colleagues. They believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently.

Essential criteria:

• A highly experienced Prospect Research professional, having led prospect strategies
• Confident in driving high value pipeline growth, to increase income generation
• Good working knowledge of prospect data analytics
• Knowledge of effective internet and electronic research
• Ability to influence and build rapport to achieve desired outcomes
• Line management experience

If this sounds like the role for you, then we would love to hear back. The closing date for this role is the 20th August and we are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Our client is a leading independent funder. 

They aim to improve our natural world, secure a fairer future and strengthen the bonds in communities in the UK. 

The Foundation provides c.£50million annually in grants to organisations and initiatives with brilliant ideas who share our goals. We also provide social and impact investment for organisations with the aim of creating social and environmental impact.

Their strategy focuses on three interdependent aims: improving Our Natural World; tackling injustice to deliver A Fairer Future; and nurturing Creative, Confident Communities. We also want to play a more active role ourselves using our range of tools to effect change. In addition to funding, this includes convening and brokering alliances, commissioning research, and using our influence to achieve our goals.

Prospectus is delighted to be working with the Foundation to recruit a Funding Manager on a full-time (or 0.8) permanent basis to work on the A Fairer Future (AFF) programme as part of the team based in Kings Cross.

In A Fairer Future, there are five focus areas:

-  Arts and creativity making change

-  Children and young people's rights

-  Gender justice

-  Migrant justice

-  Racial justice

See 'Working for the Foundation' to learn more about their values and work towards diversity, equity and inclusion; as well as information about their approach to recruitment, benefits and HR policies.

The role:

This key role will add substantial grant-making and strategic capacity to the AFF team, which currently consists of 7 people  reporting to the Director of A Fairer Future. The role will take on existing relationships in the form of a portfolio of organisations at various points in their funding journey. This person will pick up these relationships and ensure continuity as well as assessing new applications.  There will also be work contributing to strategic initiatives, helping to achieve impact in the thematic areas covered by the AFF strategy and roadmaps. Committed to social justice, the candidate will be ambitious to help create change using Esmée's full range of tools and approaches.

Convening collaborations, commissioning research and mobilising networks to create change will all be part of this role in addition to the more day to day management of organisation's funding journey, supporting them from application onwards to achieve the best possible impact. They will also be responsible for capturing learning from reporting, site visits and facilitating online discussions with organisations, as well as representing the Foundation at sector forums and events concentrating on the AFF priority areas.

The culture at the Foundation is collaborative and nurturing, so working closely with colleagues to share ideas and learn from each other will be essential in this role.

The person:

The successful candidate will have experience of working in one or more of the areas cover by the AFF priorities, perhaps gained through work in the voluntary or local authority sector.  We are particularly keen to hear from applicants with experience in services to Children and Young People and/or racial justice, but are also interested to hear from those with experience more broadly across our AFF priority areas. This experience could have been gained from the delivering or commissioning programmes in these areas or indeed from a grant making perspective.

Highly organised, intellectually curious and pragmatic, this person will be able to unpick complex information and will be confident in assessing applicants' financial information. They will understand the charity funding world and importantly, the challenges faced by marginalised communities across the UK in the face of widespread inequity. The AFF team works with the Involving Young People's Collective, candidates should be able to demonstrate an understanding of the value of co-production.

IT confident and systematic in their approach, this person will also be helpful and empathetic in addition to being an excellent communicator, both in person and in written work. Excellent attention to detail, thorough and collaborative in their approach to work, this person will be a real team player whilst being able to work under their own steam, working in a fast-paced environment.

An understanding and experience of systems change principles and an appreciation of the nuanced intersections between the various priorities of the AFF programme will be important to success in this role. This role represents a fantastic opportunity for someone with the right skills and experience to really effect positive change and to make a real mark in one of the leading funders in the UK.

Job title: Therapies Assessor and Service Manager

Reports to: Head of Bereavement Services

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Qualifications: 

• Hold a level 5 (or higher) diploma qualification in Therapeutic Counselling
• Hold a degree in relevant field, or demonstrate equivalent experience or a vocational qualification

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we will expand into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Therapies Assessor and Service Manager will lead the development, coordination, and delivery of our support service for families, professionals and individuals affected by sudden bereavement. Working closely with the Immediate Support and Debrief Manager who is responsible for leading the immediate support and debrief service, you will be responsible for ensuring that our ongoing services are trauma-informed, consistent and delivered to a high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing ongoing support service delivered across Wales and the expansion phases across England and will contine to grow the team as the charity expands. Services include counselling, complementary therapy, play therapy, support events, coffee mornings, wellbeing walks, online events and our beautiful respite house, Ty Uchaf. You will manage a team of nine individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Therapies Assessor and Service Manager and Children and Young People Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

• To manage the bereavement service including the operational delivery of our therapeutic service and ongoing support, ensuring the service is delivered consistently, responsively and to a high standard
• Monitor and maintain high-quality therapeutic support in line with ethical frameworks (e.g., BACP/UKCP/BAPT).
• Ensure client records, risk assessments, and service monitoring forms are accurate and stored securely.
• Manage referrals, assessments, allocation of clients, and waiting lists efficiently.
• To develop and oversee ongoing support services including coffee mornings, support events, our respite house and online support events, in line with budget and service delivery expectation
• To work closely with the Head of Bereavement Services to ensure delivery and growth of services
• To oversee the awareness raising efforts with our secondary referral partners across Wales and the two phases of England
• To oversee the service and monitoring tools and ensure we are actively gathering feedback and monitoring appropriately

Management:

•  To lead, motivate and line manage the ongoing support team responsible for delivering our ongoing support service
• Manage a growing team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
• To carry our monthly supervisions and bi-annual appraisals with the Counselling and Support Outreach Coordinators and Support Coordinator
• To carry out bi-monthly case reviews with the Immediate Support team
• To produce weekly, monthly and quarterly reports to evidence activity and impact
• To develop and oversee a training programme for the team including mandatory and varied subject matter

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu. 

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%). 

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Dependent on location, flexible - Some home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 15th August 2025.  

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

The Account and Support Manager will be responsible for working with the Upshot team to deliver high quality customer service to all clients. They will manage the implementation of the Upshot system for new clients, deal with customer support queries and manage contract renewals for existing clients. The role enables the candidate to work closely with a range of audiences, stakeholders and different charities, sport and non-sport, to help and support them to collect good data and better measure the impact of their community work. 

Remote working from home; The expectation would be that the successful candidate would spend 2 days per week at the House of Sport with Upshot and the remainder working remotely. At times depending on business needs there may be a requirement for more days to be worked in the office. This role also includes periodic travel to client locations to build relationships and deliver training. 

The successful candidate will be managing high-level and detailed relationships with clients and this role will see the successful candidate as a primary point of contact for both new and existing clients of which they are responsible for. 

Beyond their core responsibilities, the Account and Support Manager will also have the opportunity to develop the business more broadly, through identifying potential business development opportunities, partaking in ongoing marketing exercises, discussions around the development of the system and engaging with our wider Monitoring, Evaluation and Learning Services. 

The role is varied, providing the unique opportunity to learn the many different skills needed to run a tech start up, under the umbrella of a social enterprise. They will help develop Upshot’s online help guides/resources, deliver online and face to-face training, host workshops and assist with improving efficiency within the team. 

Account and Support 

Client Onboarding and Training: 

1. Manage the implementation of Upshot for new clients, including analysing clients’ needs and adapting the system to meet    their requirements. 

2. Deliver training to groups of new and existing Upshot users in-person and online. 

Support: 

3. Provide a high-quality customer experience, supporting on designing and producing support materials, such as online           tutorials, guides and documents. 

4. Provide high-quality user support, resolving complex queries and ensuring high client satisfaction. 

5. Proactively troubleshooting and offering tailored solutions to clients’ needs online, by telephone or in person. 

Renewals: 

6. Conduct regular check-ins with clients during the license period to ensure they are satisfied and utilising the product fully. 7. Manage the renewal process, ensuring clients renew their contracts annually and identifying opportunities for upselling or  upgrades. 

General Account Management: 

8. Build relationships with and take full ownership of allocated & identified new and existing clients. 

9. Monitor client accounts to ensure they are active and engaged, taking proactive steps to address any potential issues. 

Collaboration and Coordination: 

10. Work closely with the Head of Account Management and the wider Account Management team to maintain excellent relationships with all clients. 

11. Work with internal teams, such as Product, to highlight client issues and improve the overall client experience.

12. Collaborate with other team members to ensure accurate and complete information is captured in CRM (Customer Relationship Management) and Finance systems. 

13. Provide support to the Upshot team for client-related tasks. 

14. Lead or support on projects to improve internal processes and implement them successfully within the wider team.

Additional Responsibilities 

Business Development and Marketing 

15. Take a proactive role in identifying and securing new business opportunities to expand our client base. This could include upselling services to existing clients, generating referrals and identifying new clients. 

16. Support the Upshot team in the delivery of marketing material, organising events and campaigns to maximise sales opportunities. 

Monitoring, Evaluation and Learning Services 

17. Support on the creation of sophisticated external reporting mechanisms, enabling clients to visualise and communicate their impact effectively.

18. Advise clients on best practices in data collection and impact measurement, and support internal efforts to continually enhance client’s MEL needs.

19. Support on the delivery of MEL workshops both in-person and online 

Software development:

20. Support the Upshot Product team to carry out user testing and make recommendations for enhancements to the system’s features and functionality. 

21. Advise the Upshot team regarding improvements to the system to assist with sales and existing customer satisfaction

Other:

22. Provide support to the rest of the Upshot team where needed. 

23. Undertake duties as can be reasonably expected to ensure the smooth running and efficiency of the Upshot team. 

24. Always carry out duties and responsibilities in compliance with Upshot policies. 

Person Specification

Ideally, we’re looking for someone with the following characteristics. However, it is not essential to possess all. 

Knowledge of: 

1. Web-based software applications and data management. 

2. The not-for-profit sector, including Local authorities, Housing Associations, Universities and Colleges. 

3. Sports development and/or sport for development including National Governing Bodies, County sports partnerships and sport clubs. 

4. MEL (Monitoring, Evaluation & Learning) impact measurement, data collection. 

5. Microsoft products, particularly Excel to an advanced level. 

Experience of: 

6.  Account management and customer service in a tech, SaaS or charity environment. 

7. Leading on external projects with a wide range of stakeholders from planning to execution 

8. Delivering group training to a range of audiences – in person and online. 

9. Providing client and user support, especially on digital tools. 

10. Handling, analysing and visualising data to produce actional insights. 

11. Building and maintaining strong relationships with clients and partners. 

12. Communicating clearly and succinctly to a range of audiences through various channels. 

13. Managing workload independently to balance the competing pressures of customer service, implementation and training.

Other qualities might include: 

14.  A huge desire to learn, develop quickly and provide collegial support to other members of the Upshot team. 

15. Creative ability, problem solving skills, energy and enthusiasm. 

16. Familiarity with data visualisation tools (e.g PowerBI, Google Looker Studio and Tableau). 

17. Fluency in English required and additional languages desirable but not essential. 

Join CALM and help us stand together against suicide.

Applications close: 9 a.m. Monday 18th August 2025

Location: Hybrid – 2 days a week in office (Waterloo)

About CALM

The Campaign Against Living Miserably (CALM) is a leading UK suicide prevention charity. Every week, 125 people in the UK take their own lives and we’re here to change that. We run a life-saving helpline, deliver powerful campaigns, and offer vital support services to help people find hope, connection and a reason to keep going.

About the role

We’re looking for a Services Development Manager to help shape and grow CALM’s non-helpline services. You’ll play a key role in evolving our digital-first support offer, developing impactful services, and building our evidence base all rooted in insight, research and real-life experiences.

In this role, you’ll:

• Lead the development of new and existing support services.
• Work across CALM’s data, product, marcoms and fundraising teams.
• Collaborate with external partners to build referral pathways.
• Embed safeguarding, evaluation and impact across everything you do.
• Help secure funding and shape strategy for future growth.

Who we are looking for
You’ll have experience in suicide prevention, mental health or a related field, and be confident developing evidence-based services that put users first. You’ll be collaborative, values-led, and always thinking about how to do things better. You’ll be strategic and hands-on able to turn insight into action and deliver real impact.

What you will bring:

• A degree-level qualification in a social care or related field.
• Proven experience in service development and safeguarding.
• Knowledge of the suicide prevention/mental health sector.
• Strong track record of partnership working and impact measurement.
• A creative, curious and solution-focused mindset.

At CALM, we believe in hope, humour and human connection. We champion individuality and work hard to make this a place where you can be yourself, grow and make a real difference.

Our vision: A future where nobody believes suicide is their only option.

If you’re passionate about building innovative, accessible and effective support — and want to help shape the future of suicide prevention — we’d love to hear from you.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 18th August 2025.

Salary: £45,000 – £48,000 per annum
Contract: 12-month fixed-term (Maternity Cover), Full-time
Location: Hybrid – 2 days per week in Hampstead Head Office
Closing date: 4^th August
Benefits: 27 days annual leave (plus bank holidays), enhanced pension, medical cash plan, cycle to work scheme, employee assistance programme, and more

We are delighted to be working with the incredible Anthony Nolan to recruit a Corporate Partnerships Senior Account Manager on a 12-month maternity contract. Anthony Nolan has been transforming lives since 1974, when it created the world’s first stem cell donor register. Today, the charity continues to lead the way in stem cell transplantation and cell therapy, giving four people a day another chance at life.

In this role, you will manage and grow a portfolio of high-value corporate partnerships—including a £15m flagship partnership—delivering exceptional stewardship, strategic planning, and long-term value. You’ll work closely with internal and external stakeholders to maximise income, deepen engagement, and drive meaningful impact for patients.

To be successful in this role, you will need:

• A proven track record of growing and retaining long-term, high-value corporate partnerships in the charity sector
• Excellent communication, negotiation, and relationship-building skills
• Experience managing complex, multi-year partnerships and campaigns
• A proactive, creative, and results-driven approach

If you’re passionate about using your expertise to help save lives and thrive in a fast-paced, purpose-driven environment, we’d love to hear from you.

If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Harry.

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website

If enough applications are received, we reserve the right to close the application period early.
Please quote reference 2662HW when applying.

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

Katherine Low Settlement’s work with older people 

Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. 

Our services include Battersea Bites, Age Well and Core social activities and digital inclusion.

We work with people 50+ to: 

• Encourage active and independent living 

• Reduce isolation and loneliness 

• Improve well-being and prevent ill-health 

• Engage members to be dynamic and contributing members of the Wandsworth community.

Key Objectives for this Role 

Oversee the day-to-day running of our Battersea Bites Programme that includes a lunch club for people 50+ that runs on Tuesdays, Wednesdays and Thursdays and a healthy eating session on Mondays. This includes leading in the planning, shopping and preparation and provision of meals, the responsibility for the day-to-day running of the kitchen including overseeing a team of volunteers and ensuring compliance with relevant Health & Safety and Food Hygiene requirements. 

Roles & Responsibilities 

Planning 

• Plan and develop a monthly lunch service menu, a month in advance, using creative license to provide nutritious, varied, and satisfying meals that meet diverse dietary requirements (e.g., allergies, cultural needs, vegetarian/vegan options) while strictly adhering to Health & Safety and food hygiene regulations. 

• Develop ideas for Battersea Bites Healthy cook and eat/ other sessions with the Age Well Team.

• Handle purchases and expense tracking using the Soldo card, ensuring full compliance with the bank card usage policy, and submitting all receipts and records promptly and accurately for financial oversight and reporting, for which training can be provided.

• Create several themed menus throughout the year which will engage members. For example, a Summer Lunch, an Afternoon Tea, etc.

• Support the planning of the older people’s lunch club with older people themselves

• Support the Elders team to welcome and support new members to feel part of the programme. 

Delivery 

• Complete a weekly food shop either online (we currently use Asda delivery service) or locally, buying fresh ingredients weekly which fall within the financial budget. 

• Prepare, cook and serve healthy meals, ensuring dietary needs are met 

• Undertake stock control such as stock rotation, ensuring all food items are labelled with expiry dates and disposed of when necessary. 

• Ensure all equipment is ready and set up for the lunch club service. 

• Ensure the security of the kitchen and store cupboards to provide a safe working environment. (Our cupboards are locked.)

• To ensure routine day-to-day as well as specialised cleaning of kitchen equipment, work surfaces, kitchen floors and storage areas. 

• Keep accurate and up-to-date records, including the health and safety folder containing opening and closing checks. Training can be provided.

• Ensure your hygiene and cleanliness are of the highest standard, and those of anyone entering the kitchen, including volunteers, are suitably dressed and uphold the same standards 

• Be part of and work closely with the Elders Team at KLS 

• Support elders who attend the club so that the sessions are safe and enjoyable for them.

• Inform the Manager (or in their absence the Head of Service) of any concerning incidents, compliments, complaints or accidents (including safeguarding issues).

• Demonstrate strong problem-solving skills by quickly and calmly addressing kitchen challenges and ensuring smooth meal preparation under pressure.

• Take part in the monitoring and evaluation of the programme under the guidance of the Managers of the 50+ programme

• Coordinate with staff and volunteers to ensure efficient meal service.

• To attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively

• To actively assist in the continuation of our high food hygiene rating

• Have acquired or are willing to Level 2 and Level 3 Food Hygiene Certificate

• Actively participate in meetings such as supervision and appraisals, and staff meetings. The manager reviews progress, reflects on goals, and completes agreed actions and tasks within set deadlines to support ongoing development and programme success.

Coordination of Battersea Bites Volunteers 

• Form and build positive working relationships with volunteers who work within Battersea Bites. 

• Take responsibility for coordinating individual volunteers and respond effectively to their feedback, and report any concerns to the Core Manager.

Undertake Other Duties

• To comply with any reasonable request from KLS Management to undertake work of a similar level that is not specified in this job description.

Person Specification 

Essential Experience & Skills

• Track record of catering and basic cooking
• Proven experience of working or volunteering with older and/or vulnerable people in community settings
• Strong communication skills – both verbal and written
• Understanding of healthy eating and nutrition
• Full understanding of health & safety, including food hygiene (though training is also provided)
• Personal attributes to include being caring and compassionate / hard working / organised / creative / take initiative / reliable / ability to work under pressure
• Ability to work as part of a small team, whilst also working independently
• Committed to KLS’s mission, vision and values

Desirable Experience & Skills

• Experience of overseeing volunteers
• Knowledge of Battersea / Wandsworth

Further Information 

•  Katherine Low Settlement is committed to Diversity, Equity and Inclusion 
• All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 
•  You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Are you passionate about people with lived experience of the justice system being at the forefront of its ongoing design and improvement? Do you want to play a pivotal role in successfully promoting and raising funds for our charity that puts lived experience front and centre of its leadership, operations and influencing work?

User Voice is a pioneering charity that works with people with convictions to support and develop their confidence, skills and mindsets. They then deliver our programmes to many more people who are impacted by the criminal justice system.

80% of our staff have convictions, meaning we’ve been there – in court, in prison, or on probation – we own our own pasts, so we understand the challenges first hand and use our own lived expertise to inform everything we do.

This exciting role will involve coordinating communications to promote our work and engage stakeholders, and assisting in the development and implementation of plans to secure financial support for the charity, by aligning fundraising and communication strategies.