Charity operations manager jobs

People & Culture Manager

Location: Fully remote with flexible working arrangements
Contract: Permanent, part-time (0.6 FTE, 3 days a week which can be worked flexibly)
Salary: £21,500 - £24,000 pa, depending on experience (0.6 FTE of £35,828 - £40,000)
Closing Date for applications: Sunday 23rd November 2025, 11:59pm

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role. Please note we are only able to respond to unsuccessful candidates.

* N.b. Both a CV and a cover letter must be submitted for applications to be considered.

Screening calls: Tuesday 25th and Wednesday 26th November 2025
Interviews: Monday 1st and Tuesday 2nd December 2025
Start Date: ASAP – this is a new post.
 

About: The Good Faith Partnership

At Good Faith, we create solutions to society’s most difficult problems. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU. 

At our core, we believe in the power of strong, unlikely relationships, to drive positive social change. 
 

The Opportunity

Good Faith is seeking our first People & Culture Manager – a hands-on, strategic HR generalist who is excited to shape and scale a people-first culture in a growing, purpose-driven organisation.

You’ll play a pivotal role in building and embedding people practices that reflect our mission and values, ensuring Good Faith remains an exceptional place to work. As an advisor to the senior leadership team (SLT) and a key support to colleagues across the organisation, you'll be responsible for day-to-day HR operations as well as helping to shape longer-term people strategy.

This role combines compliance and compassion, policy and people, and structure and soul. It’s ideal for someone who thrives in an agile environment, brings a proactive and people-centred mindset, and wants to make a lasting impact.

Key Responsibilities

HR Operations & Compliance

• Act as first point of contact for HR matters, ensuring compliance with UK employment law and best practice.

• Maintain and embed up-to-date HR policies and processes, delivering staff training where needed.

• Manage sensitive employee relations issues (e.g. grievances, disciplinary, absence management) with fairness and integrity.

• Serve as designated Safeguarding Lead

Recruitment & Onboarding 

• Lead inclusive and transparent recruitment processes, ensuring a great candidate experience

• Oversee onboarding to ensure new team members feel welcomed, equipped and engaged from day one.

• Provide direction, support, and oversight to the team member responsible for implementing recruitment and onboarding activities.

Performance & Development

• Oversee effective line management processes, ensuring they are fair, developmental and aligned with our values.

• Support managers to strengthen their people leadership skills and to deliver effective performance reviews and personal development plans.

• Identify and coordinate learning and development opportunities to support growth and career progression.

Wellbeing, Engagement & Inclusion

• Lead initiatives that promote employee wellbeing, engagement, and retention.

• Design and run staff feedback mechanisms (e.g. surveys), working SLT to act on insights and improve workplace experience.

• Champion diversity, equity, inclusion and belonging across all people practices.

People Systems & Processes

• Manage HR systems (BrightHR), employee records and documentation.

• Oversee payroll, pensions, and benefits administration (in collaboration with external providers where relevant).

• Manage Associate (external consultant) contracts.

People Strategy & Culture

• Develop and deliver a people and culture strategy aligned with our mission and values.

• Embed our organisational values across people processes and internal communications.

• Lead workforce planning to ensure we are structured for sustainable growth.

• Develop and implement internal communications that strengthen alignment and team cohesion.

• Foster a positive, supportive, and high-performing workplace culture.

Leadership & Management

• Provide line management to relevant team members, supporting their growth and wellbeing, as required

• Work closely with the SLT to provide HR insight and strategic advice.

Other

• Undertake other reasonable duties consistent with the role and the evolving needs of the organisation.

Person Specification

We value lived experience, transferable skills, and potential – so if you don’t meet every requirement, we still encourage you to apply if this role excites you. However, the following will be an asset for this role:

HR Operations & Compliance

• 3–5 years of relevant HR experience, ideally within a small or purpose-led organisation.

• Demonstrated experience managing sensitive employee relations issues.

• Strong working knowledge of UK employment law, HR policy development, and HR best practice.

• Demonstrable awareness of emerging trends in People and HR, including the opportunities and ethical considerations presented by AI and automation

• CIPD qualification (Level 5 or above), or equivalent experience.

• Experience acting as a Safeguarding Lead, or working closely with a Designated Safeguarding Lead.

• Proven ability to design and deliver HR policy and compliance training.
   

Recruitment & Onboarding

• Experience leading recruitment, including drafting role descriptions, selection criteria, managing shortlisting and interviews

• Ability to create positive onboarding experience
   

Performance & Development

• Experience developing and embedding performance management frameworks, including appraisals and personal development planning.

• Ability in supporting and equipping managers in their line management responsibilities

• Experience identifying learning and development opportunities that align with organisational and individual growth needs.

• Understanding of how to support career progression and talent development in small or resource-constrained organisations.

Wellbeing, Engagement & Inclusion

• Demonstrable commitment to diversity, equity, inclusion, and belonging in people practices and organisational culture

• Experience designing and managing employee feedback mechanisms and using results to initiate change

• Knowledge of workplace mental health practices.

People Systems & Processes

• Experience managing HR systems (e.g., BrightHR or similar) and maintaining accurate and up-to-date employee records.

• Proficient in overseeing payroll, pensions and benefits administration, including liaising with external providers.

People Strategy & Culture

• Experience developing or contributing to a People & Culture strategy aligned with organisational mission and values.

• Ability to embed organisational values into internal communications, processes, and leadership behaviours.

• Demonstrated experience in workforce planning, team structuring, and anticipating future people needs for sustainable growth.

• Strong understanding of how to build and maintain a positive, inclusive, high-performing organisational culture.

• Experience writing and managing internal communications that support engagement, alignment, and transparency.

Leadership & Management

• Experience of working independently and managing a broad portfolio of HR responsibilities with minimal supervision

• Strong interpersonal skills with the ability to build trust across diverse teams and at all levels of seniority.

• Demonstrated ability to provide strategic HR insight and advice

• Experience in line management, including supporting direct reports’ development and wellbeing.

Other Skills and Attributes

• Strong written and verbal communication skills; able to communicate complex or sensitive information with clarity and empathy.

• Excellent organisational, planning, and prioritisation skills.

• Proactive, solutions-focused, and adaptable to change.

• High level of integrity, discretion and commitment to confidentiality.

• Comfortable working in a fast-paced, values-led, and evolving environment.

Working Arrangements

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel once a month for a Tuesday full team meeting which takes place in Bristol or Reading. Additional coworking opportunities in Bristol, Reading or London may be possible.

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Supporting Your Application

• We are happy to discuss and make any reasonable adjustments you might need at any stage of the application process. 

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

• If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.

• We’d be very happy to answer any specific questions relating to this role - please email us on with ‘Query for People & Culture Manager role’ in the email subject line and we’ll get back to you as soon as we can. 

• To apply, send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these to us with ‘Application for People & Culture Manager role’. Applications must be received by 11:59pm on Sunday 23rd November 2025.

• For more information, see our website or find us on X at @goodfaith 

National Operations Manager — Face-to-Face Fundraising

Company: Zen Fundraising
Location: National (UK) – Hybrid, with regular travel
Salary: £55,000 base + On Target Earnings up to £90,000

About Zen Fundraising

At Zen Fundraising, we’re redefining what it means to inspire generosity. We’re a face-to-face fundraising agency with a difference — built on transparency, creativity and a belief that people perform their best when they feel purpose-driven and supported.

We partner with some of the UK’s most impactful charities to deliver high-quality ethical fundraising campaigns that put donor experience and fundraiser wellbeing at the centre.

As we expand nationally, we’re seeking a National Operations Manager who can help shape the next chapter of our growth.

The Role

As National Operations Manager, you’ll be responsible for leading and scaling our direct face-to-face fundraising operations across multiple UK regions.

This is a senior leadership role within a fast-growing, start-up style environment — ideal for someone who thrives on autonomy, innovation and results.

You’ll take ownership of:

• Day-to-day performance delivery
• Regional leadership development
• Campaign planning and operational excellence

You’ll also play a pivotal role in strategy — working closely with the directors to ensure Zen Fundraising achieves ambitious growth and quality targets.

Key Responsibilities

• Performance Leadership: Drive performance across multiple regional teams to ensure campaign KPIs, quality standards and client expectations are exceeded.
• Regional Development: Build, coach and mentor Regional Managers and Team Leaders to create a culture of accountability, motivation and continuous improvement.
• Operational Strategy: Work with senior leadership to design and implement scalable operational processes, performance frameworks and best practices for new and existing campaigns.
• Start-Up Growth: Take a hands-on role in launching new regions, recruiting key staff, setting up logistics and embedding Zen’s culture and systems.
• Client & Stakeholder Management: Partner with charity clients to align campaign delivery with fundraising goals, providing transparent reporting and performance insights.
• Data-Driven Decision Making: Analyse performance data to identify trends, opportunities and areas for improvement across teams and regions.
• Culture & Values: Uphold Zen’s commitment to ethical fundraising, positive team culture and exceptional donor experience.

About You

You’re a self-starter with the confidence and capability to take ownership of national operations in a dynamic, fast-paced environment.

You’re entrepreneurial, resourceful and comfortable wearing many hats as we scale.

You’ll bring:

• Proven experience in face-to-face fundraising operations, ideally in a national or senior regional management role.
• Demonstrable success in building, leading and scaling teams across multiple regions.
• A track record of driving performance, meeting ambitious KPIs and delivering operational excellence.
• Start-up or growth-stage experience — you thrive in environments where you can build structure, systems and culture from the ground up.
• Strong leadership and communication skills with the ability to inspire and influence.
• Analytical mindset with the ability to interpret data and act decisively.
• A full UK driving licence and willingness to travel regularly across the UK.

What We Offer

• £55,000 base salary
• On-target earnings up to £90,000 (performance-based bonuses)
• Flexible hybrid working
• Opportunity to shape the national operations of a fast-growing agency
• Ongoing professional development and leadership coaching
• A values-driven culture that prioritises wellbeing, growth and purpose

How to Apply

If you’re ready to lead, build and make an impact — we’d love to hear from you.

Store Manager

Salary£24,375.00 per annum

LocationPeterborough

Weekly Hours37.5

The Vacancy

Job Title: Store Manager

Location: Peterborough

Salary: £24,375.00 per annum

Weekly Hours: 37.5

Reference: YMC1126765

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Peterborough store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.  

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

For further information on YMCA, visit oput website 

This role is a hybrid role, working two days a week from any Ronald McDonald House or office. 

Ronald McDonald House Charities UK is seeking a proactive and creative Challenge and Participation Events Manager to lead the planning and delivery of our challenge events portfolio. This role is key to engaging supporters through inspiring experiences, growing income, and raising awareness of our mission to support families with children in hospital.

You’ll manage a range of events from marathons and treks to bespoke fundraising challenges, ensuring participants feel valued, motivated, and connected to the cause. You’ll also play a strategic role in developing new opportunities and partnerships to expand our reach and impact.

Event Strategy and Planning 

• Develop and deliver a strategic plan for challenge and participation events, including recruitment and income targets that are aligned with broader fundraising targets and audience engagement goals.
• Identify and evaluate new event opportunities, including third-party and bespoke challenges, to diversify income streams.

Event Delivery and Logistics

• Lead the end-to-end management of events, including budgeting, planning, supplier coordination, risk management, and on-the-day execution.
• Ensure all events are delivered to a high standard, providing an exceptional experience for participants.

Supporter Engagement and Stewardship 

• Build strong relationships with event participants, providing excellent supporter care and tailored stewardship journeys.
• Create engaging communications and materials to inspire fundraising and deepen connections with the Charity.

Marketing and Promotion

• Collaborate with the Marketing and Communications team to promote events across digital (paid and organic), social media, and offline channels.
• Develop compelling content and campaigns to recruit participants and showcase impact.

Monitoring and Evaluation 

• Track performance against KPIs, analysing data to inform future planning and improve participant experience.
• Produce regular reports and insights for internal stakeholders.

Collaboration and Partnership

• Line manage the Senior Events Fundraiser, providing guidance, performance feedback, and support for professional development to ensure successful event delivery and alignment with organisational objectives.
• Collaborate with colleagues across fundraising, communications, and operations to ensure integrated delivery.
• Build relationships with external partners, suppliers, and event organisers to maximise opportunities and efficiency.

Knowledge and Experience 

• Proven experience meeting or exceeding income targets
• Understanding of effective stewardship tactics to maximise income and deepen engagement with participants
• Understanding of relevant marketing tactics and channels, particularly digital
• Able to use data, insight and market trends to make recommendations
• Collaborative, able to work effectively across functions and support our collective success
• Proven experience in managing and delivering challenge or participation events within the charity or events sector.
• Strong project management skills, with the ability to juggle multiple priorities and meet deadlines.
• Excellent interpersonal and communication skills, with a passion for supporter engagement.
• Creative thinker with a proactive approach to problem-solving and innovation.
• Confident using CRM systems and digital tools to manage events and supporter journeys.
• Understanding of fundraising principles and best practices.
• Familiarity with digital fundraising platforms and social media promotion.

Desirable

• Experience working with third-party event providers (e.g. London Marathon, Tough Mudder).
• Knowledge of health and safety and risk management in event delivery.

Job Title: Community Centre Manager (Elderly Residential Care)

Location / Salary / Contract:

Location: Southwark
Salary: £45,000-£49,000 per annum
Contract: Permanent, Full-time (37 hours per week, with some evening and weekend work)

The Opportunity:

An exciting opportunity has arisen for an experienced and dynamic Community Centre Manager to lead the operations, programming, and partnership development of a vibrant community space serving both residents and the wider neighbourhood. This is a hands-on role suited to an energetic and organised individual who thrives on community engagement, service excellence, and creating meaningful opportunities for older adults and intergenerational groups. You will play a central role in developing and managing programmes that enhance wellbeing, build community connections, and promote inclusion within an elderly residential care setting.

Key Responsibilities:

• Manage all community centre spaces, ensuring they are well-presented, welcoming, and fully utilised.
• Oversee the programming and scheduling of diverse activities that support organisational goals and community engagement.
• Lead on income generation through effective room hire management and budget oversight.
• Develop and maintain partnerships with voluntary, statutory, and business organisations to enhance programme delivery.
• Supervise and support staff, volunteers, and casual workers to deliver high-quality services and activities.
• Ensure compliance with Health and Safety, Fire Safety, and Safeguarding requirement

The Candidate:

You will be a proactive and empathetic leader with experience managing community facilities or similar public-facing spaces. With excellent organisational, financial, and communication skills, you will have the ability to balance community priorities with commercial needs. You should have a solid understanding of health and safety compliance, staff supervision, and partnership development. A passion for creating inclusive and engaging environments for older people and the wider community is essential.

How to Apply:

If the above role sounds interesting and you feel like you meet the criteria, please apply immediately. Early applications are encouraged as we reserve the right to close this vacancy prior to the stated closing date.

Interim Client Services Manager (6-Month FTC)

£38,000 - £40,000 p.a. (pro rata) | 30–37 hours per week | West Sussex (multi-site)

Looking for your next challenge in people and service management?
I am delighted to be working alongside an amazing not-for-profit organisation in search of a dynamic Interim Client Services Manager to lead frontline advice and casework projects for a 6-month period. You’ll motivate and support a dedicated team of staff and volunteers, keeping quality high, targets on track, and services running smoothly across multiple sites.

What you’ll do:

• Lead and inspire teams delivering advice and casework projects

• Drive performance, quality, and compliance across services

• Support staff development through supervision, feedback, and training

• Build strong relationships with partners and stakeholders

• Use data and insights to report, improve, and innovate

What you’ll bring:

• At least 1 year’s experience managing people in a service delivery role

• Proven track record of hitting KPIs and managing multiple projects

• Great organisational, problem-solving and digital skills

• A collaborative, resilient, and inclusive leadership style

• Willingness to travel across West Sussex

Desirable: Experience managing advice or casework services (e.g. housing, benefits, debt).

This is a hands-on leadership role where you can make a real impact, supporting vital community services through a period of change and opportunity.

About Migrateful

Migrateful is an award-winning social enterprise and registered charity founded in 2017. Our mission is to support refugees and migrants facing barriers to employment and integration in the UK by offering training, paid work, and a supportive community.

Our chefs come from diverse backgrounds, often shaped by displacement, modern slavery, or gender-based violence. Through our programme, they train to lead cookery classes for the public and corporate groups, helping them build confidence, improve English skills, and gain meaningful work experience.

Since 2017, we’ve supported over 110 chefs to deliver 5,000+ classes to 55,000 participants—creating more than 30,000 hours of purposeful employment and community connection.

About the Role

The Operations Support Officer plays a vital role in ensuring the smooth running of Migrateful’s cookery classes and the overall effectiveness of our operations. 

You’ll play the important role of supporting Facilitators by creating practical guides, coordinating training and skills-sharing sessions, gathering feedback, and maintaining up-to-date documentation such as health and safety records. 

Alongside this, you’ll help manage other key areas of Operations like responding to customer and volunteer queries, coordinating volunteers for public and corporate classes, and supporting process improvements around our use of Salesforce.

A key deliverable of this role is overseeing our invoicing process. You’ll be responsible for bi-weekly checks to ensure timely and accurate payments to our cookery class hosts (Facilitators) and teachers (Chefs). You’ll also support improvements that help us better track the real cost of our classes.

Person specification

This role would suit a proactive, organised, collaborative individual who enjoys variety in their work. You’ll need to be confident using systems, have a keen eye for detail, and take satisfaction in improving processes.

Essential

• Experience working in an operations, administrative or coordination role 
• Good attention to detail particularly in handling data, documents and financial information
• Confident engaging with a wide range of people from staff, freelancers and customers
• Ability to work independently and proactively, using initiative to troubleshoot and resolve issues
• Confident user of IT systems, particularly Google Workspace and CRM software (e.g., Salesforce)
• Willingness to undertake reasonable responsibilities beyond the scope of the job description

Desirable

• Experience creating, updating, and maintaining user guides and training materials
• ​Willingness to provide occasional out-of-hours support
• Knowledge of food safety and hygiene procedures, or possession of a relevant qualification (e.g. Level 2 Food Hygiene)
   

Key Responsibilities

Invoicing

• Perform bi-weekly invoice checks and capture these on Salesforce
• ​Support the continuous improvement of invoicing systems 

Support Cookery Class Hosts (Facilitators) 

• Coordinate the periodic recruitment and onboarding of new Facilitators
• Update and improve Facilitator user guides and training materials
• Maintain regular communication with Facilitators, including announcements and process updates
• Carry out in-class observations and provide constructive feedback to Facilitators
• Provide out-of-hours remote support for Facilitator
• ​Share and implement improvements based on Facilitator feedback and survey results

Volunteer Coordination

• Respond to volunteer queries and troubleshoot the Volunteer Portal
• ​Ensure adequate volunteer coverage for all cookery classes
• Create supporting material to enhance the experience of volunteers in classes

General Operations Administration

• Maintain up-to-date operational records (e.g. DBS checks, risk assessments, food hygiene certificates)
• Complete ad hoc administrative tasks (e.g. equipment inventories, printing and laminating recipes)
• ​Support the implementation of operational policies across venues and staff

Cover and Additional Support

• Provide occasional out of-hours support to facilitators
• ​Willing to support the Operations team during periods of annual leave to ensure continuity of work

Systems and Process Improvement

• Contribute to the improvement of internal systems and processes, including support for Salesforce streamlining
• Office based admin e.g. purchasing office supplies, tracking equipment
• Support onboarding and off boarding of staff members

This is a hybrid role that requires you to work from our HQ office in Farringdon, London four days a week. Please note that you may be required to attend classes or other events outside your usual working hours. In these instances, you will be given advance notice and can claim time off in lieu (TOIL) during the week. 

Main purpose of job:

To manage three key aspects of CARA’s service: 

· New referrals into CARA

· Counselling waiting lists and allocation to a counsellor

· CARA’s client database

Start date:  As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary: £37,411 – £39,261 per annum, pro-rata.

Hours: 35 hours per week, with some flexibility possible.  

Contract: This is a permanent contract.

Place of work: CARA premises in Colchester and some remote home working.  Some travel to other locations in Essex may be necessary.

Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.

Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications. 

Application deadline:  9am on Wednesday 26th November 2025

Interviews:  Tuesday 2nd December 2025

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

This is an exciting and varied role, and we are looking for a proactive post holder who will manage three key aspects of CARA’s service provision:

- Manage new referrals into our service, overseeing the work of our team of First Contact Navigators and our Information and Referrals Co-ordinator.

- Manage our counselling waiting lists and the allocation of clients to a counsellor, overseeing the work of our Allocations Team.

- Act as the main lead and point of contact for managing CARA’s client database and resolving any data queries.

This role will lead a talented and committed team of six, supporting their work and assisting them to develop their key roles. As well as overseeing day-to-day operations of the team, the post holder will be part of CARA’s management team and will have the opportunity to play a key role in CARA’s wider development, working closely with CARA’s Senior Leadership Team and Team Managers.

The First Contact Navigator project is a shared project with our sister centres, SERICC and SOS Rape Crisis, so the post holder will liaise closely with colleagues in those centres.

Main Responsibilities

Line management and team support

· To line manage CARA’s Information and Referrals Co-ordinator, First Contact Navigators and Allocations Co-ordinators, providing day-to-day support, monitoring performance and identifying training and development needs. This will include keeping up to date notes of line management meetings and conducting and recording annual staff appraisals.

· To support CARA’s Information and Referrals Co-ordinator, First Contact Navigators and Allocations Co-ordinators, working alongside them where necessary, and covering these roles during annual leave and other absences.

· To work with CARA’s Head of Operations to recruit and train new staff and volunteers, as required.

· To liaise with CARA’s other teams and more widely with Synergy East teams, resolving problems and ensuring good communication and mutual understanding of respective roles and ways of operating.

· To be part of the CARA management team and attend regular management team meetings, contributing to CARA’s ongoing development.

Service development

· To work with CARA’s Information and Referrals Co-ordinator, First Contact Navigators, Allocations Co-ordinators, Head of Operations, CEO, and our four team Managers to refine and develop CARA’s referrals and allocations processes.

· To oversee and update CARA’s counselling waiting lists, working with the Allocations Co-ordinators, and leading regular meetings to review waiting times, pushing forwards actions to reduce these wherever possible.

· To oversee and update the CARA map of service delivery ensuring we have an accurate picture of client sessions across our therapy teams.

· To develop expertise in our purpose-designed client database, ensuring the team are fully trained in its use and working with the Senior Leadership Team and Synergy Partners to ensure client data is kept up to date.

· Working with the CEO, Head of Operations and Information and Referrals Co-ordinator to represent CARA at meetings, making presentations about our work.

General 

· To work flexible hours, including some evening work and occasional weekends.

· To participate in CARA team meetings, supervision, training and development. 

· To provide specialist advice to other workers and agencies, including participation in delivery of training sessions.

· To raise awareness of sexual violence and its impact in the community and within other agencies.

· To keep appropriate records in accordance with CARA policies and procedures.

· To adhere in full to all CARA’s organisational policies and procedures, including safeguarding procedures.

· To be administratively self-servicing.

· To report to the Senior Leadership Team and Trustees as required, including the production of regular written reports and verbal reports.

· To undertake any other related activities as required by the Senior Leadership Team or the Chair of the Board of Trustees.

· To undertake any other related activities as required by the Senior Leadership Team or the Chair of the Board of Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

Director of Finance & Operations

Global not-for-profit consultancy

Contract: Permanent, Full-time

Salary: circa £70,000

Location: London (every Wednesday, and ideally at least one other day per week)

A global not-for-profit consultancy is seeking a Director of Finance & Operations to lead its internal infrastructure and enable high-performing delivery across the UK, US and sub-Saharan Africa. The organisation works with mission-driven initiatives, from grassroots innovations to international movements, helping them scale their impact sustainably through practical tools, strategies and support.

This is a senior leadership role that combines strategic oversight with hands-on delivery, ensuring the organisation runs efficiently, sustainably and in alignment with its mission.

Reporting to the Chief Executive Officer and sitting on the Senior Management Team, the Director will oversee finance, HR, governance and operational systems. They will lead a transformation of financial processes and controls, champion inclusive people practices and future-proof the organisation’s infrastructure to support growth. The role also includes oversight of compliance, risk and the integration of digital tools to enhance resilience and insight.

The successful candidate will bring: 

• Proven experience leading finance functions in international or multi-site organisations
• Strong operational expertise with a track record of improving systems and processes
• Commercial acumen and the ability to advise on pricing, margin and resource utilisation
• Experience in organisational change and future-proofing infrastructure
• Excellent communication and stakeholder engagement skills with the ability to challenge constructively and build trust
• A commitment to the organisation’s mission and to building a high-performing, inclusive workplace

This is a unique opportunity to shape the operational backbone of a globally respected organisation at a time of growth and innovation.

How to Apply

Please apply by submitting an up-to-date CV and a supporting statement addressing the role requirements via the recruitment partner’s website.

About the Green House

At the Green House we believe in creative evidence-based support services led by the voices of young people and their families. Our specialist services are designed to grow connection and community with families who have experienced sexual abuse. Our services have a creative arts focus because we believe in the transformative power of creativity in helping families to rebuild their lives after abuse experiences. Research guides everything we do, it helps us to understand our service, develop best practice nationally in the sector and is a platform for amplifying survivors voices. 

Purpose of the job

The Senior Hr & Operations Officer is responsible for the charity’s day to day HR and operational functions to ensure efficiency and compliance. The role involves managing recruitment, onboarding and mandatory training records whilst maintaining accurate HR records.

Operational responsibilities include co-ordinating office administration, procurement and facilities management to ensure a safe, productive workplace. The ideal candidate will bring strong organisational, interpersonal and problem solving skills to streamline processes and the confidence and ability to lead change.

Duties and responsibilities

Human resources

1. Maintain employee records in line with GDPR principles and confidentiality requirements

2. Support health and safety compliance with our external Health and Safety Partners, Croner

3. Co-ordination of employee mandatory training including keeping accurate training records

4. Oversee the day-to-day management of our HR management system, BrightHR

5. Support SLT through the full recruitment cycle from job posting to conditional offers and pre-employment checks

6. Manage the Onboarding process for new starters to ensure a positive induction experience

7. Ensure compliance with legal policy frameworks related to employment and health and safety

8. Provide HR guidance and support to SLT and employees on employee relations and workplace policies in liaison with our external HR partner, Croner

9. Contribute to the development and continuous improvement of HR practices and procedures

10. Manage all HR related policies, ensuring they remain relevant and up to date in collaboration with our external HR partners, Croner

11. Assist with employee engagement initiatives and staff wellbeing programs to promote a positive workplace culture

Facilities

1. Ordering art therapy supplies, stationery, and kitchen items as required

2. Manage and maintain operational contracts (Phone & utility contracts, Business Insurance etc.)

3. Manage building maintenance and ensure workplace Health and Safety standards are upheld in co-ordination with our external Health and Safety partners, Croner.

4. Book venues and organise lunch for Staff/SLT away days

5. Support SLT with the set up and management of our outreach centers

6. Oversee asset ordering and management, maintaining and up to date asset log

7. Be the first point of call for staff for internal operational enquiries

General Responsibilities

1. Occasional reception cover e.g. answer the door to clients when the Pathway Administrator is absent. We do not expect you to answer the phone or take client enquiries when covering reception

2. Multiple inbox management, including the recruitment inbox and shared operations inbox

3. To contribute to the ongoing development of the organisation by helping improve systems and procedures.

4. Work with the wider team to facilitate effective communication across the organisation

5. Assisting with basic housekeeping requirements

Although the core duties are set out within this Job Description, a flexible approach to work is essential.  The HR and Operations Officer may be required to adapt their working style to take account of changes to working practices.

Equality, Equity, Diversity, and Inclusion 

The Green House is committed to providing equal opportunities for all, irrespective of age, disability, race, sex, religion/belief, sexuality, gender identity, marital/civil partnership, pregnancy/maternity and working patterns. We want to have staff that appropriately represents all the communities we serve as an organisation. Therefore, we are particularly keen to hear from candidates living with a disability, and those from the global majority.

Job title: Events Manager

Hours: Full Time (37.5 hours) a week - must be able to work some weekends and evenings 

Length of Contract: Permanent

Salary: £29,250 per annum (gross) for a 37.5 hour working week, plus 5% employer pension contribution

Probationary Period: 4 months

Location: Bridge 5 Mill, Ancoats, Manchester

Closing date: 5pm on Monday 10th November

Interview date: Wednesday 19th November

Preferred Start Date: As soon as possible

Responsible to: Bridge 5 Mill’s Board of Trustees

ROLE

An exciting role focused on growing and supporting the range of events that take place in Bridge 5 Mill, being first point of contact with potential hirers of our events spaces, supporting our community of tenants and users, and supporting  Bridge 5 Mill’s day to day operations, including reception, marketing and social media. 

BACKGROUND

Bridge 5 Mill is a centre of social change in a historic 5 storey mill on the edge of Ancoats / Northern Quarter, comprising workspaces and event spaces. Our unique sustainable and ethical approach characterises our building and drives all our activities. Bridge 5 Mill is part of a family of organisations (part of the Fairfield Environment Trust, a registered charity) including the Kindling Trust, promoting ecological and social justice through a broad range of projects. 

We have just fixed our broken lift. This is great news, as the period without a lift had a significant impact on our community of tenants, wider users and on our income from venue hire (with far fewer events able to take place during this time). This came on the tail of the Covid pandemic, which transformed how and when people use workspaces and events spaces. 

We are now at a pivotal time to rebuild both our events program and our offer as a beautiful, ethical and central venue to hire, as well as exploring how to diversify our services. You will be an instrumental part in the development and growth of our activities and in overcoming these  recent challenges.

This role is a fantastic opportunity to join a small dedicated team to help us deliver our vision. Alongside the Building Manager, your role will cover day to day operations, reception, events and marketing. You will be central to supporting events and our hirers, promoting our social change vision, and making Bridge 5 Mill a thriving community hub. We are looking for someone with experience of managing or promoting events, excellent interpersonal skills, energy and leadership.

MAIN DUTIES INCLUDE

Events and community building duties;

• First point of contact for enquiries about events or from potential hirers
• Liaise with hirers and event facilitators
• Build events collaborations and partners
• Assist with event setup and management
• Plan and deliver community, social change and revenue generating events
• Build a network with similar spaces in Manchester to strengthen collaborations 
• Uphold excellent service and reputation for the venue

Marketing duties;

• Deliver marketing outputs to increase revenue streams and new opportunities
• Develop a portfolio of new corporate clients
• Promote Bridge 5 Mill services, events, campaigns, values and social impact
• Promote and support our community’s activities
• Build relationship with key partners, local groups and new collaborators
• Manage and build Bridge 5 Mill’s online presence and accounts
• Produce compelling content and assist with marketing materials

Reception and day to day operations duties;

• Assist with bookings and appointment scheduling
• Support a friendly and welcoming environment
• Greet and assist building users
• Answer queries, phone calls, respond to emails and messages
• Provide information about Bridge 5 Mill and promote our services
• Supervise the security of the building
• On-call duties requiring timely response by phone or visits to the Mill
• Be a first responder i.e. fire marshal, first aider…

General duties;

• Reflect the Group’s vision and principles
• Be aware of and comply with all relevant policies and procedures
• Assist Bridge 5 Mill team with business reports and strategic planning
• Manage and work within allocated budgets
• Reporting progress to our Trustees
• Fulfilling any and all such other duties and assignments as may be required from time to time

PERSON SPECIFICATIONS

Competence, Skills and Knowledge;

Essential:

Excellent communication and interpersonal skills

Experience of reception, hospitality or facilities operations

Experience of events organisation and delivery

Experience of marketing

Ability to engage people from a variety of backgrounds

Problem solving, proactiveness and leadership skills

Ability to prioritise tasks, good time management and organisational skills

Desirable:

Customer service skills

Experience of community building

Experience and skills in communications and publicity work

Experience in social media accounts management and content creation

Good administration and IT skills

Personal;

Essential:

Available for out of hours and weekend working

Awareness, understanding and enthusiasm for environmental and social change issues

Drive and enthusiasm to meet set objectives. A high degree of personal motivation and initiative, the ability to work under pressure, whilst working cooperatively in a team environment

Ability to learn on the job, and respond to possibilities and potential opportunities

Willingness and flexibility to undertake any relevant training required

​Desirable:

Understanding of the social change and VCSE sector

Knowledge of the events and venue hires industry

Delivery Manager (South) £42,500 pro rata 

The Role 

Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (South) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues
• 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
• 24-hour access to Employee Assistance Programme 
• Season ticket loan 
• Annual EDI Learning Days 
• Study time and personal training budget to support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Sunday 16th November 2025 

• Interviews: Monday 1st December 2025 

About the role

We are seeking a Grants Systems and Business Analyst to join our Foundation, providing subject-area expertise to our grantmaking and wider teams. This exciting role leads on our grants system and processes and ensures we are working in the best way to support our grant-making (approx. £35m of grant spend per year).

You will lead on maintaining, designing and developing grant making systems and processes and their relationship to other parts of the organisation. You will work with colleagues to identify where we could improve our use of existing digital systems or introduce new systems and oversee the introduction of new systems as agreed including the development of a new grant management system. A key element of this role is to help others work in the most efficient and effective way. 

In addition, the role leads on introducing, developing and overseeing the operation of digital systems to support the operation of PHF’s wider business.  The post holder will bring a mix of technical and people skills to lead on continuous improvement, ensuring our systems and workflows fit the needs of the organisation and those we work with, and colleagues are skilled-up to work effectively.  This may involve working on the introduction of new software as required and will include working with our IT support company, software suppliers and colleagues who have specific oversight of some systems.

Main areas of resposibility 

• System and Process Design for grant-making
• Systems to support PHF’s operation
• System Administration and Support
• Integration with other systems
• Reporting and data management

Our ideal candidate will be an experienced digital systems and data expert who can confidently translate technical language to a non-expert client group in order to improve systems and ways of working. You may have exeperience of Blackbaud Grantmaking software or will be confident to pick this up. 

About us

Paul Hamlyn Foundation was established by Paul Hamlyn in 1987. Upon his death in 2001, he left most of his estate to the Foundation, creating one of the largest grant-making foundations in the UK.

We use our resources to support social change, working towards a just and equitable society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our vision is for a just society in which everyone, especially young people, can realise their full potential and enjoy fulfilling and creative lives.

Our mission is to be an effective and independent funder, using all our resources to create opportunities and support social change. We partner with inspiring organisations and individuals to put them at the heart of leading change and designing solutions to overcome inequality.

We are committed to being an anti-racist organisation. This commitment drives how we work, who we work with and how we make decisions. You can read more about our commitment to Diversity, Equity, and Inclusion (DEI) here.

We have five funding priorities where we wish to see change for our work in the UK:

• Investing in young people

• Migration

• Arts

• Arts Education

• Nurturing ideas and people

Our values are important to us and we work to and carry them through all our activity.

Benefits

The Foundation is based in light and recently refurbished offices near Kings Cross in London and we currently work to a hybrid working model with 40% of time worked in the office and the rest a combination of external grantee visits and homeworking. We offer fantastic benefits including

• 25 days annual leave,

• 10% non-contributory pension contributions with optional additional 2.5% matched employer contributions

• Enhanced maternity and paternity policies

• Complimentary lunch when in the office.

First stage interviews are expected to take place remotely on Friday 28th November. Second stage interviews are expected to take place in-person on Wednesday 10th December.

Delivery Manager (North) £42,500 pro rata 

The Role 

Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (North) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues
• 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
• 24-hour access to Employee Assistance Programme 
• Season ticket loan 
• Annual EDI Learning Days 
• Study time and personal training budget nto support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Sunday 16th November 2025 

• Interviews: Tuesday 2nd December 2025