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Page 24 of 86
Kingston upon Thames, Greater London (On-site)
Unpaid role, expenses paid
Voluntary
Job description

Project overview: 

Our Drop-In Cafés offer a free, supportive, non-judgemental environment in which to access low-level support over a cup of tea. Any adult can attend; no referrals are needed. We currently have two physical locations in Surbiton and Kingston. 

About us:

Mind in Kingston supports people with mental health issues and raises awareness within Kingston and surrounding areas. Volunteers are essential to our work, and we welcome applicants with lived experience of mental health challenges. We provide comprehensive training, supervision, and opportunities for career development. 

Volunteers are extremely valued within our team and a vital part of our service delivery. We welcome applications from people from all walks of life, including those who may have personal or professional experience of mental health. While lived experience can bring valuable perspective, it is not a requirement for volunteering with us. Our focus is on providing volunteers with the training, guidance and supervision they need to feel confident in their roles and to develop their skills. Volunteers are supported to succeed and offered opportunities to connect with trustees, staff and other volunteers both professionally and socially. Above all, we value the contribution volunteers make to our community and are committed to recognising their achievements.

Main purpose of the role: 

  • To offer a warm welcome and low-level support in a safe, inclusive space for individuals facing mental health challenges.

Tasks will include: 

  • Greet attendees and help them feel comfortable.  

  • Engage in empathetic, non-judgemental conversation.  

  • Encourage participation in activities and social interaction.  

  • Understand and respect the limits of the volunteer role (not therapeutic).  

  • Share information about local services and events when appropriate.  

  • Stay alert to concerns and report them to staff as trained.  

  • Collaborate with staff and other volunteers to ensure smooth operations. 

What you will receive in return: 

  • Training: Includes induction, safeguarding, and boundary awareness.  

  • Support: Regular supervision and check-ins with the café coordinator.  

  • Recognition: Opportunities to develop skills and be part of a supportive team.  

  • Expenses: Reimbursement of agreed costs. 

What we expect from you: 

  • Commitment to regular sessions (flexible options available) for at least six months.  

  • Attend training and follow café policies.  

  • Maintain confidentiality and uphold safeguarding principles.  

  • Be reliable, empathetic, and respectful.  

  • Treat everyone with dignity and respect.  

  • Completion of required training. 

  • Adherence to Mind in Kingston’s policies (e.g., confidentiality, safeguarding). 

  • Proactive engagement with your supervisor for support. 

  • Safe handling and return of any equipment issued. 

Safeguarding & Boundaries  

  • Volunteers do not provide crisis or clinical support.  

  • Safety concerns must be escalated to staff immediately.  

  • Volunteers must not share personal contact details or meet attendees outside the café.  

  • Ongoing training and support provided to ensure confidence in responsibilities.  

Application Process: 

  • Two recent references are required. 

  • An enhanced DBS check is necessary. 

We ask volunteers for two references, one of which must come from someone who has supervised you recently in your work or studies, such as a current or previous employer or a tutor. You will also need to undergo an enhanced DBS (Disclosure and Barring Service) check, as you will be working with vulnerable adults.

Application resources
Posted by
Mind in Kingston View profile Organisation type Registered Charity Company size 21 - 50

We are Mind in Kingston. We fight for mental health. For Respect. For Support. For you.

Posted on: 12 November 2025
Closing date: 28 November 2025 at 23:30
Tags: Advice / Information, Health / Medical, Mental Health, Public Health, Wellbeing, Direct / Supporters, Social / Support Work

The client requests no contact from agencies or media sales.