Charity volunteers wanted volunteer roles in south croydon, greater london

This is an exciting time in our growth as we look to grow our governance systems, build on our successes and ensure we are a radical, dynamic organisation rooted in our anti-racist and anti-oppressive values.  We are looking for a new Chair for our Trustee board, to join us and help lead and shape the future of the organisation. 

Activity Alliance looking for a Chair and three new Trustees who will add value to the charity and exciting journey ahead. You will bring your expertise and/or lived experience to drive meaningful change for disabled people. Two Trustees will be Board-appointed, and one will be Member-appointed. Their start times will vary. We are pleased that you are interested in joining us to work towards our vision and thank you for your interest.

The key responsibilities of the Chair will be:

• Provide visionary leadership to the Board of Trustees, ensuring that Activity Alliance fulfils its mission and objectives.
• Foster a culture of continuous improvement and innovation within  the organisation.
• Oversee the governance framework, ensuring compliance with legal and regulatory requirements.
• Lead the Board in monitoring organisational performance and  ensuring effective risk management. 
• Act as an ambassador for Activity Alliance, promoting our vision and mission. This includes being a spokesperson for the charity with the media and at events.
• Champion the voices of disabled people, advocating for change and influencing policy and decision-making at the  highest levels.
• Build and maintain strong relationships with key stakeholders, including partners, funders, and government bodies.

The key responsibilities of the Trustees will be:

• Have outstanding commitment to Activity Alliance with a strong understanding of the organisation’s values as well as of the Nolan Seven Principles of Public Life.
• Contribute actively to the Board of Trustees role in giving strategic direction to the organisation, setting overall  policy, defining goals, setting targets, and evaluating performance against agreed targets. 
• Ensure that the organisation complies with its governing documents, charity law, company law and any other relevant legislation or regulations. 
• Safeguard the reputation and values of the organisation. 
• Represent the organisation at functions and meetings when appropriate, and act as an ambassador for Activity Alliance.

Currently, we are particularly interested in recruiting Trustees with understanding, skills, and/or experience in one or more  of the following areas: 

• Legal 
• Commercial and corporate affairs 
• Income generation 
• Application of AI and technology

The posts are for an initial term of up to three years, which may be extended for two further terms of three years.

Become a Trustee at Sunrise Multicultural Project

Are you passionate about making a difference in your community?

We are looking for dedicated, enthusiastic individuals to join our Board of Trustees and help guide the future of Sunrise Multicultural Project.

As a trustee, you will play a vital role in shaping our strategy, ensuring we stay true to our mission, and supporting the development of initiatives that promote inclusivity and integration. We are seeking individuals with a range of skills, backgrounds, and experiences – whether in community work, finance, governance, fundraising, or marketing – who share our commitment to empowering minority groups and fostering a more connected, diverse community. 

If you are eager to contribute your time, expertise, and passion, we would love to hear from you!

Vice Chair of Trustees - Join Us in Transforming Children’s Lives! 

At School-Home Support, we believe every child deserves the opportunity to be in school and ready to learn – no matter the obstacles they face. Our mission is simple yet ambitious: to ensure that every child is in school, every day, by 2050. We are looking for a passionate and experienced Vice Chair of Trustees to help us make this vision a reality and have a lasting impact on children and families across the country. 

We’re seeking an individual who shares our passion for improving children’s lives. If you have experience as a trustee and are ready to take the next step in your governance journey, we would love to hear from you. 

Who We're Looking For: 

We are looking to recruit a Vice Chair who is passionate about the work of School-Home Support and brings energy, commitment and leadership combined with a willingness to advocate for the work we do and the cause we serve. 

As Vice Chair Trustee, You Will: 

• Collaborate with the Chair to steer the direction of the organisation and chair meetings in the Chair’s absence. 

• Contribute to setting goals, targets, and overall policy for the organisation

• Share your expertise and networks to support the development and growth of the charity. 

• Help ensure compliance with our legal obligations and the organisation’s core purpose. 

• Provide oversight of the budget to guarantee School-Home Support’s financial sustainability. 

• Ensure measures are in place for safeguarding for the children and families we support and the staff team

• Act as a champion and ambassador for School-Home Support, enhancing our reputation, representing us at key events, and supporting fundraising efforts. 

What We Offer: 

• Impactful Role: By joining our Board of Trustees, you will play a key role in shaping our national impact and supporting our mission to transform the lives of children in need. 

• Training & Development: You will receive tailored training specific to your role and access to additional learning opportunities through our staff-led EDI networks. 

• Networking Opportunities: You’ll have the chance to expand your professional network and make valuable connections within the education and charity sectors.

• Support Throughout Your Journey: We will buddy you with a more experienced trustee or corporate volunteer to ensure you feel supported and confident throughout your time with us.

Expectations: 

• Commitment: A commitment of three years to this voluntary role

• Meetings: Attend four half-day board meetings and one AGM each year, which are typically held in Stratford, London, or remotely. 

• Sub-Committees: Participate in one of our sub-committees to help guide specific areas of our work. 

• External Events: Attend 2-3 fundraising events each year (usually evenings) and make at least one school visit annually. 

• Inclusion & Diversity: A strong commitment to inclusion, equal opportunities, and the promotion of diversity in all aspects of your work. 

If you’re ready to make a difference and contribute to creating brighter futures for children and their families, we want to hear from you! 

To learn more about this exciting opportunity, please review the Trustee Pack and submit your application today!

Safeguarding Lead Trustee
Location: London (Hybrid)
Remuneration: This is an unremunerated role. However, expenses such as childcare, care for other dependants, and travel will be covered to support attendance at board meetings.

Our client is a registered Charity Incorporated Organisation that aims to support and invest in young people (predominantly 18-25 years old) through their adolescent years which can be difficult because of both personal circumstances and the injustices in society. They fund work nationally, as well as having a specific focus on several counties in the South East of England. The grants they make total c. £3 million per year.

The Trust has evolved a lot over the years and is very much values driven around their mission “to bring lasting change to the lives of young people; investing in them as powerful forces for change and acting upon their right to be heard in pursuit of a fair and just society.” They really want to be a foundation that listens well and gives young people power to change and improve society whilst staying responsible, trusting and progressive. They do this primarily by providing grants to organisations working with young people, influencing youth policy alongside them and investing directly in young changemakers.

The Trust is looking for a new Safeguarding Lead Trustee to join their inclusive, inspiring and professional Board. You will be the champion for safeguarding throughout the organisation and Board and will bring excellent experience around safeguarding young people, with support from the Safeguarding Committee. Our client encourages applications from younger candidates for those who feel they have similar and relevant experience even though this may be your first time board/trustee role.

Most importantly, this individual will be motivated to live the Trust’s values and share their vision of a world where all young people have hope, access to the support they need, a stake in society and influence over their futures. Our client are committed to centering the voices of those they seek to serve. Their board and staff team have relevant lived and learnt experiences to help us fulfil their mission. They listen to the communities they seek to serve both directly and broadly to have as accurate of an understanding as possible about the issues that those they’re here to serve are facing.

For further details about this exciting opportunity, please refer to the full appointment brief attached below. To apply, please click ‘Redirect to Recruiter’.

Deadline for applications: 18th May
Interviews with client: w/c 26th May or 2nd June

“Are you passionate about delivering high quality clinical care? Do you have clinical leadership experience and want to be part of an enthusiastic team? Then you may be interested in the Associate Clinical Director – Governance & Medicines Management role as part of the National Medical and Clinical team. 

 A team of Associate Clinical Directors will support the Medical Director who is the professional and executive lead for clinical excellence, medical research and clinical development in St John. The post holder needs to be an experienced healthcare professional with a background in an area of clinical practice relevant to the activities of St John Ambulance, and with the relevant professional qualifications.

The closing date for this post is 31/05/2025

The Sheila McKechnie Foundation (SMK) was set up in June 2005 in memory of legendary campaigner, Sheila McKechnie.Campaigning is vital to a healthy society. We help campaigners to thrive. In a free and hopeful society, people need to know they have the power to make a difference: that they are able to envisage change and can push for that change to happen. For nearly two decades, we have helped all sorts of individuals, causes and charities to find their power as changemakers – as campaigners. We support, connect and champion these campaigners, equipping them to go after the social change they seek.

The Chair will hold the Board and staff team to account for SMK’s mission and vision, provide inclusive leadership to the Board and ensure that Board members fulfil their duties and responsibilities for the effective governance of SMK. The Chair will line manage and support the Chief Executive and ensure that the Board functions as a unit and works closely with the Chief Executive and staff team to achieve agreed objectives. They may also be asked to act as an ambassador and a public face of SMK in partnership with the Chief Executive and the Board.

For further information, see our website and the recruitment pack. 

Will you share your counselling or psychotherapy skills as a child & young person's (CYP) counsellor or therapist to join an online counselling service for young patients with a pain condition (Complex Regional Pain Syndrome)? We’re supporting patients, relatives, partners and carers affected by a debilitating condition; Complex Regional Pain Syndrome (CRPS).

We're looking for qualified paediatric/child & young person counsellors, psychotherapists or psychologists ideally with some experience of working with chronic pain patients, who may want to volunteer their skills supporting our young service users and help develop a psychological support service. 

As a Volunteer Child/Young Person's Counsellor/Therapist you’ll be providing remote online counselling/therapy support services to young people aged 5 to 18 who are vulnerable, many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling sessions online or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our young services users. We will also consider therapists who are in need of a placement.

Depending on your qualifications, skills and experience, volunteer child counsellors / therapists provide person centred counselling (general talking counselling), integrative, pluralistic including or Cognitive Behavioural Therapy (CBT), ACT and EMDR for young CRPS patients.

We are needing to expand this service to support our young clients as it has rapidly received a high number of referrals. People can be referred both by health or legal professionals as well as having parents/guardians referring them to the service.

In this role you’ll be able to develop your paediatric counselling skills, organisation, communication and team working skills. If you have experience in younger children please do get in touch.

Most importantly you’ll be providing essential services that help make sure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake a child client assessments, followed by therapy (via Zoom or phone) to our clients, offering up to 20 one hour (or 45 mins age dependant) sessions for each client plus 4 assessments

• Providing one-to-one therapy sessions to young patients aged 5-18 (we will consider therapists who can only support primary or secondary school age)

• Update our database with the client’s basic information and session attendance

• Maintain succinct, relevant session notes and store these securely

• Attending and participating in meetings
• Project monitoring, creating, reporting and outcomes evaluation procedures

• Attend CPD training to ensure your knowledge stays current

• Participating in regular meetings with the Clinical Lead
• Maintaining client confidentiality, upholding data protection and equal opportunities principle

• Attend monthly internal group Supervision to ensure safe working practices

We can support you to develop the skills you need for this role, including an induction. You will have a chance to discuss your role and any additional needs with us.

What you need for this role

Essential

• Be a member of one of the recognised organisations (see below)
• Level 4 Diploma level qualifications as a minimum, Degree or Masters in Paediatric Counselling, Counselling/Clinical Psychology, Psychotherapy, Play Therapy, Dance & Movement Psychotherapy or Art Therapy 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 2 child or young clients a week, being two hours of your time for counselling sessions plus time for administration. We ideally hope you to offer the charity a commitment of six months.

Desirable

• Personal or professional Knowledge or experience of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS paediatric counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

We welcome trained paediatric counsellors, child therapists and counselling/clinical psychologists who are willing to give their time to support our valuable work.

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• Complimentary and Natural Healthcare Council (CNHC)
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period as the service is rapidly expanding and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for younger clients but also ensure we provide counselling services and mental health support to our young child CRPS patients who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is continually developing, you would have a key role in developing a young person counselling programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in a child's life which is already isolated and painful, who may not have received any psychological support.

The Institute of Conservation (Icon) is a charity championing cultural heritage, and the professional body for conservators. We are looking for two new Co-opted Trustees to bring strength and experience in financial management, legal services, HR, or business development to our Board of Trustees.

Icon's trustees are responsible for shaping our vision, mission, and for approving and monitoring Icon's annual business plan. Icon is now looking for two new Co-opted Trustees to bring strength an experience in financial management, legal services, HR, or business development to the board.

Serving as a Trustee is a vital and rewarding role, offering the opportunity to shape Icon's vision and support its continued success. Trustees also make decisions on all strategic matters, being responsible for the sound financial management of the company.

About the Board

Icon's Board of Trustees is currently comprises fifteen members, ten elected by the membership, and four co-opted by the Board, including the Chair. The Board is now seeking two Co-opted Trustees with skills and experience in one or more of the following areas:

• Financial management, either in a commercial or charitable environment, including familiarity with management accounts, financial risk and project finance
• Legal services
• Human resources and employment law
• Business development and marketing

It is not necessary for applicants to have had previous experience as a Trustee or non-executive director. Induction training and ongoing support will be provided, including the offer of a Board 'buddy' to help new Trustees settle into the role. A broad interest in cultural heritage is important, but direct experience in conservation is not required.

To learn more about Icon's dedicated Board of Trustees, please visit the Board of Trustees section of our website.

The Role

Trustees make decisions on all strategic matters and help ensure the financial stability of Icon. While the role is non-executive, it can require the equivalent of two working days a month. Trustees are expected to attend board meetings four times a year, and an additional strategic planning day annualy.

For further information on the role, Trustee duties, and commitments, please consult the Icon Volunteer Trustee Recruitment Pack.

Information reviewers

We’re the MS Society – a community of people living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Our volunteers are a key part of achieving our goals and their support is vital. Join us.

About this opportunity
If you or a family member has MS,  we need your help in reviewing our information. 

Your ideas, your experiences and your feedback help make sure our info is clear, useful and appropriate for everyone living with MS. 

You’ll have an impact on the info we can provide online and in print.  

This is a great opportunity to get involved with a national charity. We need you to get involved and help make positive changes to the lives of people with MS.

About you
You’ll have MS or personal experience of supporting someone who has MS. You’ll want to share your thoughts on making information work better for people with MS. 

Apply 
- Read through the role description carefully

Fill out the application form

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

We’ve been shaping social change since 1884.

In our 141st year, we are looking for new Trustees to us achieve our vision of a  fairer future for East London and beyond.

Vacancy: Finance Trustee x 2

About Toynbee Hall

Toynbee Hall works alongside people facing poverty and injustice to build a fairer future.

Based in the East End of London since 1884, we provide vital support to individuals through our advice and support services and work in partnership with local communities to tackle unfairness through research and advocacy. We are a place where people come together to work out solutions to the challenges facing us all and to shape systemic change.

As a charity we are governed by our Trustees - a group of volunteers who have responsibility for setting our strategy and ensuring we meet our charitable objectives.

However, with the pandemic's aftermath and the ongoing cost of living crisis, we face unprecedented challenges. The most vulnerable communities are hit hardest, and our role has never been more critical. We are constantly reviewing our own allocation of finite resources to ensure we are clearly and effectively focusing on where we can make the greatest impact. 

We are looking for Trustees with finance experience to join our Board; helping to shape our future plans and strategy.

Over the past five years, Toynbee Hall has undergone a significant renewal, revitalising our historical buildings, creating spaces that not only provide advice and community connections but also generate revenue to support the delivery of our services and research. Like many organisations we face challenges and some difficult decisions over this period but we are energised about the changes we want to see and how we can contribute. We are also keen to collaborate and grow our projects and thus have wider impact.

We have an engaged, diverse and skilled Trustee Board who are working alongside our senior team as we implement our new strategic plan and organisational priorities.

You can find out more about our existing Trustees on our website.

What we are looking for and what we can offer

It is important to us that we attract Trustees from a range of backgrounds. You don’t need to have previous experience of being a trustee, so please don’t let that put you off!

We will offer an induction program and support to take up the position.

We aim to have a trustee board that reflects the local community, so we especially encourage to apply if you live in Tower Hamlets or who have a personal connection with Toynbee Hall, Tower Hamlets or the East End. Our Board is currently diverse in age, gender and ethnicity and we are committed to maintaining that diversity. We particularly want to hear from potential Trustees who are Black or Asian.

The essential responsibilities of a Toynbee Hall Trustee is to ensure that the organisation pursues its charitable objectives and ensure we remain a going concern.

Trustees must be people with independent judgement, with an ability to think strategically and creatively about the challenges and opportunities ahead.

For this role you will have a financial qualification with at least 3 years’ experience in finance / accountancy. Ideally experience in financial decision making. An understanding of charity funding would be an advantage.

Above all you need to have real enthusiasm for our work and for supporting and guiding our Chief Executive and Toynbee Hall’s passionate and committed staff and volunteers so that they remain focused on tackling inequality and poverty in East London and beyond. And in return we are commitment to helping you gain experience in the non-profit sector strategy and decision making.

 The time commitment to be a Trustee

We ask our Board members to attend four evening Board meetings a year, an annual away-day and to be a member of one Committee. Our Committees meet up to three times a year. At the moment our committee meetings tend to be over video, where Board meetings aim to be in person. In person meetings take place at Toynbee Hall’s home in Commercial Street, E1. Board and Committee meetings are held in the evening.

Each Board member serves for a three-year term. This will then be reviewed by the Board with a maximum nine-year term.

Our Board members are also active ambassadors for Toynbee Hall. This means attending and supporting events and taking opportunities to promote and develop the work of Toynbee Hall through networks and contacts.

Next steps and what to expect

We will be accepting applications until midday on 9th June 2025. Interviews will be held with two of our trustees (online) and a second stage with the Chief Operating Officer (in person).

Role Overview

As the Volunteer Executive Assistant, you will play a crucial role in supporting the CEO by managing key administrative and strategic tasks that help drive the organisation’s success. This position offers a unique opportunity to work closely with senior leadership, gaining insight into high-level decision-making and organisational strategy.

You will act as a trusted partner to the CEO, assisting with scheduling, communication, and project coordination to ensure smooth day-to-day operations. 

This role is perfect for someone who:

Enjoys taking initiative and finding creative solutions to challenges.

Has a keen eye for detail and can anticipate the needs of leadership before they arise.

Is looking for a hands-on learning experience in executive leadership, nonprofit management, or organisational strategy.

Wants to make a meaningful impact by supporting a mission-driven organization.

Responsibilities:

Act as a key point of contact and liaison between the CEO and internal/external stakeholders.

Coordinate, prepare, and follow up on meetings, ensuring the CEO is always equipped with relevant information and materials

Draft and edit correspondence, reports, and presentations to maintain a professional and impactful standard.

Undertake research and data analysis to support decision-making and strategic initiatives.

Assist with project management tasks, ensuring deadlines and objectives are met.

Support the planning and coordination of events, campaigns, and advocacy initiatives.

Keep track of key actions, priorities, and goals, ensuring the CEO's time is optimised for maximum impact.

Adapt to the evolving needs of the CEO and the organization, stepping into new challenges with enthusiasm.

What We’re Looking For

Strong organizational and time-management skills

Excellent written and verbal communication

Proficiency in Microsoft Office / Google Suite

Ability to work independently and handle confidential information

Previous experience in executive support or administration (preferred but not required)

Passion for our mission and a commitment to supporting nonprofit work

What You’ll Gain

By joining us as a Volunteer Executive Assistant, you’ll gain more than just experience—you’ll become part of a meaningful mission while developing key professional skills. Here’s what you can expect:

- Valuable Executive-Level Experience – Gain first hand insight into the operations of a CEO and how strategic decisions are made within an organisation.

- Professional Development – Enhance your skills in executive administration, leadership, time management, and communication—great for career advancement.

- Mentorship & Networking – Work closely with an experienced CEO and connect with professionals across different sectors, expanding your career opportunities.

- Resume Booster – Having experience as an Executive Assistant to a CEO is a strong asset for future job opportunities, particularly in business, nonprofit leadership, and administration.

- Flexibility – Enjoy a volunteer role that fits around your schedule. We understand that life is busy, so we offer flexibility in working hours.

- Personal Fulfillment – Contribute to a cause you’re passionate about, knowing that your work is directly helping to drive real change.

This is an exciting opportunity to work closely with a CEO, gain invaluable executive experience, and contribute to a mission-driven organisation. If you’re highly organised, proactive, and eager to make a real impact, we’d love to hear from you!

Join us in driving positive change—apply today by sending your CV and a brief cover letter

We look forward to welcoming you to the team!

We are seeking to recruit an enthusiastic, fast learning Midlands & Wales intern to join our growing team at Human Appeal; helping us with admin tasks, recruitment of volunteers for events and online fundraising campaigns, research for various upcoming events and help with general tasks.

Main tasks include: 

• Administrative tasks such as collating data, contacting signups for various challenges, deployments and events. 

• Assist with administrational tasks relating to fundraising

• Research venues, catering and other fundraising related tasks for upcoming events 

• May be asked to go to occasional events dependent on location 

Knowledge/Experience/Skills required: 

• A good understanding of humanitarian relief

• Effective written and oral communication skills 

• Problem solving skills 

• Ability to prioritise your workload 

Benefits of volunteering with us: 

• Experience of operating within the Fundraising department of an international charity 

• Opportunity to develop knowledge and skills in Fundraising

• Excellent support as part of a friendly team 

• Excellent training opportunities 

• Offer to provide references after 3 months of volunteering 

• Support in developing your CV (should you want it) 

• Opportunities to take part in Human Appeal events 

Learning & Development: 

To enable you to take part in this opportunity Human Appeal will provide:

• A detailed induction to provide you with an overview of Human Appeal 

• Training and shadowing providing all the information and skills needed to fulfil the role

• A dedicated member of staff to provide ongoing support and supervision 

• Payment of “out of pocket” expenses in line with Human Appeal’s expenses policy 

• A volunteer handbook that outlines all of the policies and procedures you will need to be aware of whilst volunteering 

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They are also the first point of contact for the shift’s Designated Safeguarding Lead.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available during the following hours:

• Monday to Sunday, 5pm-7pm
• Friday and Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.