Children social worker jobs

Terms and Conditions 

Job Title: Visitor Experience Manager

Hours of work: 21 hours per week.

Salary: £24,000

Annual Leave: 25 days plus bank holidays (Pro Rota)

Contract: 12 month contract, to be reviewed on successful NLHF application

Role Description

Working with other staff and volunteers, you will oversee the visitor experience to ensure a consistently high standard, delivering a wide-ranging programme of activities that will also attract a new and diverse audience to the Cathedral whilst maximising visitor donations and income.

Key Responsibilities

• Commitment to the Cathedral’s values and inclusive culture and to demonstrate them through professional behaviour working with clergy, staff and volunteers
• Management and oversight of visitor experience ensuring all visitors have a positive experience, whether they come to the Cathedral as a sightseer, pilgrim, worshipper, or event attendee
• Ensure safe recruitment, induction, training and management of paid Welcome Assistants to offer a consistently high standard of welcome and increase donated income
• Liaise with all volunteer groups involved in the visitor experience, including Welcome Stewards, Chaplains, Tower Tour Guides, Tour Guides, LEGO model builders to ensure consistency of welcome
• Deliver an exciting programme of visitor events and activities that generates income and growth whilst supporting the Cathedral’s Mission, Values and Strategic Objectives
• Make connections between Cathedral attractions, the Cathedral shop and Pilgrims’ Kitchen restaurant, and support a culture of collaboration to develop and enhance the experience for visitors
• Support the work of the Volunteer Manager to ensure that volunteers are appropriately recruited, valued, trained (particularly in respect of safeguarding), communicated with, and acknowledged)
• Work with the Head Verger/Event Manager on key projects which impact the visitor experience and drive visitor footfall
• Work with the Head Verger/Event Manager to propose and develop new and innovative projects/exhibitions to appeal to the local, and repeat visit, audience
• Be proactive in key events/projects which have a direct visitor impact, in terms of planning, scheduling and onsite operations
• Work with the Marketing and Communications Manager to ensure a consistent visitor offer ensuring positive messaging and promotion and highlight good news and events
• To present the best possible image of the Cathedral in general and in all contact and communications with the public, visitors, suppliers and all other external organisations
• Ensure high quality effective signage is in place that promotes the activities of the Cathedral and supports the visitor experience
• Maintain high quality interpretation in a range of media to meet differing visitor needs
• · Act as the ‘accessibility and diversity champion’ to ensure the Cathedral buildings, facilities and services are accessible for visitors with mobility and other special needs, as well as being involved in projects to create a wider appeal, particularly more diverse audiences
• Be alert to opportunities to work with partners in the town and County to bring visitors to the Cathedral
• Produce and manage a relevant and realistic budget for Visitor Experience and ensure operation within that budget are constantly monitored, forecasting and reporting performance against budget in conjunction with the Chief Finance Officer
• Regularly review, analyse, and report on visitor statistics to identify next steps and future requirements
• Uphold and comply with the organisation’s policies and the law in relation to health and safety, equal opportunities, safeguarding, data protection and other adopted policies and procedures as required

Person Specification

 Essential Qualities

• Sensitive to the Cathedral’s core mission as a place of worship, outreach, welcome and care, which underpins its commercial activities
• Experience in leading people within a visitor-focused operation
• Background in heritage, tourism or hospitality
• Experience of line management, team working, networking and relationship building
• A proven track record of commercial acumen and taking measured risks
• Ability to manage the complexity of demands posed by both a religious, conservation and commercial environment
• Ability to consider and see different perspectives on issues between people across departments or organisations for mutual benefit
• Ability to influence and persuade stakeholders and gain commitment of others to act and achieve outcomes
• Excel at being able to operate flexibly and prioritise issues and opportunities as needed
• Ability to communicate effectively with people of all ages and at all levels
• An ability to work flexibly including some evenings and weekends
• Knowledge of Microsoft Word, Outlook, PowerPoint, Publisher and Excel

Desired Qualities

• Familiarity with the Church of England, particularly Cathedrals
• Experience of working with volunteers
• Educated to degree level or equivalent

Probationary and notice period

In accordance with current Chapter Policy, the post is subject to a 12 week probationary period. After completion of the probationary period the notice period is one month.

Pension

After 12 weeks’ service, the post-holder with be auto-enrolled into a pension scheme with the Church Workers Pension Fund.

Policies and Procedures

To be familiar and comply with Cathedral Policies where applicable but in particular the Health & Safety Policy, the Safeguarding Policy and the Cathedral’s Social Media Policy.

Other terms and conditions

This is only a summary of the terms and conditions offered and does not replace the wording of the Standard Terms and Conditions which will form the contract between the successful candidate and the Chapter.

Do you want to make a real difference in the lives of survivors of sexual violence? An exciting opportunity has arisen for an experienced and highly organised administrator with Greater Manchester Rape Crisis. Greater Manchester Rape Crisis are seeking to appoint an Administration and Allocations Coordinator. If you have a strong IT and organisational skills as well and knowledge and empathy with this area of work; if you value integrity, compassion and teamwork; if you want to work in an inclusive and nurturing environment; if you have a feminist understanding of sexual violence and knowledge of the causes and impact then this could be the next career challenge for you.

You can also download an application pack from the front page of our website Listen, Believe, Support | Manchester Rape Crisis

We will not accpet CV's

Please send your completed application by email  by the August 1st 2025 please note that late applications will not be considered

Closing Date: Friday 1st August 2025 at 12 noon

Hours: 35 per week

Contract until March 2026 with a view to extending depending on funding

Annual Salary: £27,300

Interview dates: Week commencing 11th August

We are looking for an ambitious and strategic Development Director to shape the future and income streams for our museum & mill . This is an exciting opportunity for an experienced individual to build a ground up strategy and lead the development of an ambitious organisation.

Thanks to generous funding from The National Lottery Heritage Fund, The Pilgrim Trust, The Headley Trust, Granada Foundation & Arts Council England, The Silk Heritage Trust is embarking on an ambitious 18-month development programme Strengthening The Future of Macclesfield's Heritage.The Trust is working to establish The Silk Museum and Paradise Mill as a national centre for silk heritage and heritage textile crafts. Strengthening The Future of Macclesfield’s Heritage moves the Trust towards this vision, strengthening fundraising capacity plus staff and board skills, to provide a solid foundation for the future.

The Trust has achieved a great deal over the last 5 years, securing funding from public sources, trusts, and foundations. This newly created role will build on this success and attract substantial support from individuals and corporate sources. It involves working with internal and external stakeholders to raise funds for core funding, projects, and capital campaigns. It is envisaged that the post-holder will work with Trustees and staff to establish a Development sub-group to inform and drive this work. Strategic planning and communications are key to this. This role will drive forward new plans for individual giving, philanthropy and fundraising to significantly rebuild the Trust’s reserves.

Role:

To lead the Trust’s work towards financial resilience through broadening its income streams

To increase voluntary income from funders and philanthropists by 50%, reflating free reserves, through an ambitious Development & Fundraising Strategy

To initiate, lead, and deliver projects to develop and transform the work, premises, and staff of the Silk Museum & Paradise Mill, working with consultancy support to:

· Develop a 3-5 year business plan

· Cost and plan options for tackling the site:

o Limitations to accessibility and visitor welcome

o Constraints to income generation

o significant challenges to building maintenance, environmental sustainability, care, and display of our collections

o rising energy costs

· Secure funding for major conservation, building repairs and organisational development.

To build a new supporter community and membership offer to attract supporters and philanthropists for the Trust’s development plans

To build and lead strong relationships with partners for collaboration, fundraising, and sponsorship

To drive strong working relationships and communication with Museum staff, volunteers, and Trustees, to develop a broad fundraising ethos, including training and mentoring to Trustees and Museum staff

To keep current with fundraising sector developments, approaches, and opportunities

Specific Responsibilities and Duties:

Development

· Review and develop the Trust’s Development & Fundraising Strategy, identifying and pursuing fundraising opportunities, campaigns, and funding applications in line with this strategy, including:

o Trusts and foundations

o Statutory funders

o Corporate support and partnerships

o a new legacies programme, Supporters, and individual giving programmes

· Maximise income and in-kind support through fundraising activities onsite and online, including events and sponsorship, to engage current supporters and cultivate new relationships.

· Ensure that all fundraising activities are delivered professionally and timely to ensure maximum and meaningful engagement

· Manage the evaluation of fundraising activities and prepare and submit reports to key stakeholders.

· Deliver reporting for statutory funders, ensuring that the museum delivers on its reporting requirements in a timely manner.

General responsibilities and duties

· Oversee the work of the Programming Team (Senior Curator, Paradise Mill; Museum Curator; Community Engagement Programmer) in delivering, evaluating, and reporting on existing funded programmes, including Arts Council CIP, Pilgrim Trust, Granada Foundation, Foyle Foundation, and Macclesfield Town Council.

· Contribute to the success and culture of The Silk Heritage Trust

· Interact and cooperate proactively with all employees, trustees, and volunteers, ensuring good teamwork.

· Manage performance of staff, volunteers, and researchers as appropriate and in line with the Trust’s performance management processes.

· Make best use of technology across our activities.

· Support effective communications and promotion of The Silk Museum and Paradise Mill

· Work flexibly at times and on occasions that connect with the needs of audiences and communities.

· Ensure we are adhering to and compliant with our policies, processes, and statutory obligations.

· Help to ensure any barriers to equality of opportunity are removed and to eliminate unfair and unlawful discrimination, giving everyone an equal chance to learn, work and live free from discrimination and prejudice.

We are seeking an enthusiastic and target driven individual with experience of delivering investment from wide range of funding streams. The successful candidate will have a passion for storytelling, relationship building and strong negotiation, networking, and stewardship skills. You will know the complexities of working with funders and stakeholders and are able to develop strong long-term relationships, resulting in investment.

Diversity and equality within our workforce, programmes and approaches is crucial to our mission of being inclusive and relevant to our communities. We want everyone to feel welcome. We, therefore, particularly welcome applications from candidates under-represented at The Silk Museum and within the heritage sector, including Global Majority candidates and/or candidates with disabilities.

Job Summary

Location : Requirement to attend our sites in Basildon, Harlow and Thurrock if required and to team meetings quarterly.

Type: Remote

Salary: £48,000.00 per annum

Hours :  37.5 hours per week

Term: Permanent

Main Responsibilities:

Leadership

1. As a member of the Operational Leadership Team and wider Senior Leadership Team, work collaboratively and take collective responsibility for the strategic management and leadership of the organisation.

2. Work closely with the CEO, Treasurer and Board of Trustees to facilitate good governance and risk management.

3. Manage, maintain and develop all financial systems and control; increasing their impact and quality, and implementing best practices in financial management.

4. To supervise finance assistants and ensure that they are adhering to financial code of practices.

Financial Management

1. Lead and manage all aspects of the financial cycle, including budgeting, forecasting, fixed asset management, reserves & designated fund management and financial reporting.

2. Work with HR & Payroll Officer to manage and retain oversight of the day to day financial operations, including accounts payable, accounts receivable, banking and general ledger maintenance, including the reconciliation of petty cash, credit cards and all bank accounts on a monthly basis reviewing and approving payment runs and payroll.

3. Work with the CEO and Senior Leadership Team to prepare the annual budgets and forecasts.

4. Lead and manage the provision of regular budget monitoring and reports to budget holders.

5. Assist with the budget preparation for funding bids. Manage, monitor and keep track of any grants, funding or commissioned income, working with relevant managers to provide relevant financial information for inclusion in monitoring reports.

6. Lead and manage the provision of quarterly financial reports to the Board and advise them on financial issues as appropriate

7. Provide insightful financial analysis and reporting to inform and support organisational management, development and decision[1]making, and funding applications across the organisation.

8. Work with the CEO to prepare medium term financial forecasts for the organisation to support strategic decision-making and delivery of strategic priorities.

9. Lead on the audit process and the preparation of year end accounts to trial balance including preparation of the audit file and the closing down of the accounts on our accounting management system to ensure that the organisation is compliant with legal requirements and good practice.

10. To work closely with the CEO, Senior Leadership Team and designated Trustees to advise, review and cost the annual pay award.

11. To provide back-up and holiday cover for the processing of monthly payroll.

12. To work with and support the HR & Payroll Officer in providing payroll information and reconciling payroll monthly.

Governance and compliance

1. Ensure compliance with all relevant financial regulations and reporting requirements (e.g. Companies House, HMRC and the Charity Commission).

2. Attend Trustee Board meetings to report on financial matters, including the identification and management of financial risk, and provide any relevant reports.

3. To support the Trustees, SLT and line managers in managing our finances carefully and within our financial means, through provision of advice, guidance, support and training.

4. To be the main point of contact with external auditors.

5. To ensure that robust financial controls are in place, underpinned by appropriate financial policies and procedures and to ensure that they are adhered to and that the organisation is protected from fraud and error.

Closing date for applications : 21st July 2025