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Clearing house administration volunteer volunteer roles

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Westminster, Greater London (On-site)
Unpaid role, expenses paid
Voluntary

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Are you fluent in Arabic, Tigrinya, Bengali, Farsi , Kurdishor any community language and live in Westminster or nearby boroughs? Join us in supporting refugees, migrants, and vulnerable individuals in your community.

We offer free legal advice to migrants , refugees and asylum seekers  for whom English is not their first language, including people in temporary accommodation or experiencing homelessness in Westminster.

Feel free to take on one role—or as many as you’d like!

Our services include:

  • �� Weekly drop-in sessions every Monday at Church Street Library
  • �� A dedicated Advice Line on Tuesdays and Wednesday

We have aPartnerships with Citizens Advice Westminster, Age UK Westminster, Deaf Plus, and Green Doctors

We're looking for compassionate volunteers to help us bridge language gaps and empower those in need.

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Asylum Aid runs a drop-in information hub every Monday, as well as an advice phoneline on Tuesdays and Wednesdays, where Westminster residents can get support and advice in a range of areas, such as employment, housing and immigration. We are looking for volunteers who speak one of our community languages (Arabic, Kurdish, Bengali, Tigrinya, Farsi) to support us at this information hub, as interpreters and/or administrative volunteers. There we will also be the opportunity to receive training to become an Adviser or Assessor (this requires longer than the usual 6-month minimum commitment). We particularly encourage Westminster residents to apply.

Volunteers will be trained on the job and will have to opportunity to attend thematic training, as well as receiving on-going support and supervision.

Main tasks and activities:

  • Interpreting:
    • Interpreting for advisers and clients as required, depending on language skills
  • Administration:
    • Responding to client queries
    • Answering the telephone
    • Assisting and registering clients who come into reception.
    • Taking messages for advisers.
    •  Printing outlook timetable and Advice pro appointments for the day.
    • Inputting data in excel and Advice pro.
    • Helping advisers with general administrative tasks such as typing letters, photocopying bundles, and telephoning clients, keeping client files or local information up to date, amending stocks of leaflets, etc.
  • Gateway Assessor Role/General Advice Role
    • Conducting initial client assessments.
    • Conducting client interviews (by telephone and in person) to understand client problems and identify key information such as time limits.
    • Signposting/Referral; Referring and signposting clients appropriately (both internally and externally) following agreed protocols, including making appointments and informing clients of what they can expect.
    • Input data in excel and Advice pro.
    • Assisting clients with general form filling, making phone call to agencies to resolve simple problems with benefit, housing, employers, council, etc.
  • Case Recording:
    • All clients’ cases are recorded for quality assurance purposes, and to ensure that the client can be offered an efficient service if the client requires further advice or the case becomes more complex. Your supervisor will discuss case recording with you.
Application resources
Posted by
Asylum Aid View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 17 November 2025
Closing date: 07 December 2025 at 23:00
Tags: Administration, Advice / Information, Refugee / Immigration

The client requests no contact from agencies or media sales.