Client Accounts Team Administrator Jobs in Westminster, Greater London

Spectra are a lived experience organisation working with socially excluded and marginalised communities in an empowerment model, to ensure access to appropriate health, wellbeing and support services.

We offer evidence-based, inclusive, accessible, knowledgeable and quality services which are non-judgemental and delivered by peers. 

Spectra are looking for a fundraiser, focussing on smaller trusts and individual giving, to join a growing fundraising team with exciting plans. You will contribute to raising the income required to continue delivering counselling, advocacy, mentoring, outreach, groups and other support services at Spectra. You will report the Fundraising Manager. 

You will be confident working with diverse and intersectional groups who face social exclusion and inequalities around access to appropriate health care, wellbeing and holistic support. You will be able unequivocally to respect, support, promote and work within LGBTQ+ and other diverse communities.

£30,000 pro rata, 3 days per week.  Hybrid working (office in Ladbroke Grove) with 25 days holiday and bank holidays (pro rata), plus a pension scheme. 

CHEM Trust is looking for an experienced Finance and Resources Officer to join our small but dynamic and influential team.

Are you a skilled finance personnel with experience of working independently or with minimal supervision?
Do you have excellent interpersonal and organisational skills and enjoy working in a collaborative environment?
Do you have a good understanding of charity governance?
Do you have the motivation and determination to turn strategic goals into actionable tasks?
Are you comfortable using technology?
Are you self-directed and also a great team player?
If so, we’d love to hear from you!

Springfield Advice & Law Centre is a community based legal practice and a registered charity. We were formed in 1982 when we were set up to serve the mental health community.  We are based mainly on the site of Springfield University Hospital Mental Health NHS Trust.  Springfield Law Centre is unique as a working model of a health justice partnership.

We are seeking a for a new Director & Head of Legal Practice to take forward this unique, niche Law Centre.  There is an opportunity for expanding the work of the Law Centre and showcasing the worth of health justice partnerships.We are looking for an energetic and compassionate lawyer with a broad experience of either housing or community care casework and representation, who is capable of being a legal aid category supervisor in either area, who has the confidence to lead the team and to develop it so that we can continue to make a real difference within the community.

Qualifications and experience

1. 5 years’ PQE qualified lawyer, with demonstrable experience of management at a senior level.
2. Ability to meet the supervisor for the Legal Aid Agency contract in either housing or community care.
3. A track record of implementing and managing change. 
4. A track record of leading and motivating others demonstrating strong people skills.
5. A track record of innovation and problem solving.
6. Appropriate skills and experience that demonstrate an ability and commitment to manage staff effectively. This should include support, supervision, and appraisal and performance management.
7. Appropriate skills and experience to effectively handle and manage complaints.
8. Experience of managing a Legal Aid Agency Contract and Legal Help matters, with billing targets.
9. Ability to bill all types of legally-aided work and to report to the Legal Aid Agency.
10. Ability to manage a varied caseload of sufficient, appropriate matters to meet the billing target in place.
11. Ability to draft appropriate documentation in your specialist area of law.
12. Experience of giving successful training or talks, for example giving presentations, or
13. representing clients before Courts or Tribunals.
14. Skills
15. Ability to take an active role in, leading the direction of the Law Centre, developing new strategies and raising profile.
16. Ability to manage the Lexcel Quality Mark and ensure that systems and standards are maintained across the organisation so that audits are passed.
17. Ability to understand the financial viability of the Law Centre.
18. Ability to report effectively to funders and to monitor progress against grant funded projects.
19. Commitment to equality and diversity as set out in the principles and policies of the Law Centre.
20. Ability to be self-servicing: you will be expected to manage most of your own typing, filing and billing of Legal Help/Aid cases to comply with LAA requirements.
21. Ability to prioritise your workload with minimum supervision.
22. Excellent communication skills: you must be able to relate well to colleagues, clients and third parties, in person, in writing and on the telephone, despite the pressures of the role.
23. You must be very well organised, with excellent ICT skills, in order to work well under pressure without compromising standards.
24. Ability to work flexibly and outside regular office hours including attending and reporting to the trustees on the progress of the Law Centre.

Consideration will be given to requests for flexible or family friendly hours of work to include job share, part time working or specific proposals. The Management Committee consider the range and number of duties to be a full-time role and that any reduction from a full-time role will result in a division of duties to accommodate all aspects of the Law Centre’s needs and aspirations.

Are you passionate about supporting people to uphold their rights?

Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.  

We want to appoint a Professional Advocate who shares our ethos and values and is committed to supporting Lambeth residents achieve their legal rights.

dasl have provided an advocacy service for Lambeth Council for 12 years and since 2020 we have played a key role in the Lambeth Advocacy Hub, a single point of access for all statutory independent advocacy services for Lambeth residents aged 16 and over. We manage referrals and enquiries and provide independent Care Act advocacy and a range of non-statutory advocacy.

We provide a high quality service - we hold the Advocacy Quality Performance Mark. You will hold, or be working towards, a qualification such as the Certificate/Diploma in Independent Advocacy (Level 3), or be able to show the necessary skills and relevant experience in a formal or informal advocacy role. 

dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team.

We work flexibly between home and office. Our office in Brixton is accessible.

This is a rolling recruitment - applicants will be shortlisted and interviewed as soon as possible. We encourage you to apply as soon as you are able.

An exciting opportunity has arisen to join our dynamic team as a Money Advice Caseworker on our Debt Free London project. The successful applicant will be providing money advice as part of our London wide project.

You will be contributing to the health & well-being of the community and helping people from reaching crisis point. In return, as part of our team, you will benefit from learning and development opportunities.

If you are a team player, willing to learn, committed to quality and want a job which makes a difference in people’s lives then this could be the job for you.

Closing Date: 5pm on Tuesday 7th May 2024
Interview Date: Friday 10th May 2024

Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

We are seeking a skilled and experienced Fundraiser, working full-time on-site. The Fundraiser who will play an integral role within our team, working with the CEO, and senior management team, responsible for developing and implementing fundraising strategies, organising events and campaigns, maintaining donor relationships, and researching and identifying new funding opportunities, building a strong pipeline of core and restricted funding, as well as donations and gifts.

You will seek to maximise funding opportunities, expand our portfolio of grant funders, and contribute to a growth in income from Trusts & Foundations. The successful candidate will be responsible for researching and identifying prospective funders, writing, and submitting high-quality grant applications, and delivering excellent grant management.

You should be a proactive self-starter, with excellent written communication skills and demonstrable strong attention to detail. With experience of successful fundraising bids to trust, charities and local authority, working with grant applications and/or funding proposals utilising a range of tools to identify new funding opportunities, as well as some experience of philanthropic fundraising.

Please see our Fundraiser Application Pack for a detailed Job Description and Person Specification.

To apply, please email your CV and a covering letter explaining your interest in this post, relevant experience and suitability by 11.59pm Sunday 12th May 2024.

We are thrilled to be working in partnership with a children's health charity that supports families whose children have cancer or life-challenging conditions to recruit an experienced Corporate Fundraiser who can help the charity secure vital funding from local and national businesses to support their work.

Role: Corporate Fundraiser

Contract: Full-time

Hybrid working - 3 days a week in office (Surrey)

Salary: Up to £33,000 p/a depending on experience

A valid driver's license and access to a car is essential for this role

Benefits: 6.6 working weeks of annual leave (inclusive of bank holiday), contributory pension scheme, personal development training, employee wellbeing incentive including opportunities for stays at one of the company holiday cabins, in-office massage therapist visits, peer-to-peer support, wellbeing focus group

About the role

- As a Corporate Fundraiser you will help streamline the corporate fundraising portfolio and develop relationships with businesses to create opportunities.

- You will also steward your relationships to ensure your donors have the supporter experience.

- You will maintain and update accurate information on the database system and oversee administration linked to corporate fundraising.

About the candidate

Joining the team means becoming a part of a group of dedicated fundraisers who are passionate, supportive, and driven. We are looking for someone who embodies a proactive 'can-do' attitude, excels in strategic planning for pipeline development, and continually seeks out new opportunities.

- You have experience in client-facing fundraising, account management or sales.

- You'll have excellent organisational skills, including the ability to prioritise workload.

- You'll have excellent communication skills, both written and verbal and be a team player who can work on their initiative.

- You'll also have a good working knowledge of MS Office and CRM databases.

How to apply

To apply please send your CV to . If your CV is of interest, we'll be in touch with further details and to arrange a phone or video call. We encourage you to apply as soon as possible as interviews are happening on a rolling basis. We wish you all the best in your application.

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.

An exciting opportunity has arisen for an Advice Session Superviser or experienced Generalist Adviser with at least 2 years’ experience looking for a development opportunity to join our dynamic team.

The successful candidate will join our team of Supervisers and contribute to the support and development of our excellent staff and volunteers.

Together with our Senior Management Team and Quality Performance Manager, you will help to ensure that we continue to provide a high quality advice service within the London Borough of Bromley.

If you are a team player, committed to supporting others, and want a job that makes a difference in people’s lives this could be the job for you.

Closing date: Monday 6th May 2024 at Midnight

Interview date: Wednesday 8 th May 2024

Citizens Advice Bromley values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Challenge and Community Executive, Global’s Make Some Noise

We are Global's Make Some Noise - the official charity of Global, the Media & Entertainment Group 
 
Global’s Make Some Noise is a national charity that improves the lives of disadvantaged people across the UK. We believe everyone deserves to feel safe, feel well, feel included and feel prepared. We work across four key areas: providing shelter and safety, supporting physical and mental health, preventing isolation and improving life skills.  
 
We harness the power and reach of Global, the Media & Entertainment Group to raise money and awareness for small and local charities across the UK that are supporting disadvantaged people in our communities.  
 
Reporting of the role  
 
This role is positioned in the fundraising team, who are targeted to raise income across Make Some Noise’s and Global’s platforms and partners.

Global’s Make Some Noise is part of Global Goodness, harnessing the power and reach of our brands to support small charities across the UK, raising vital funds and awareness to help the people who need it most in our communities.

Guide Salary:

The salary for this role is circa £25,000.

Overview of job  
 
This is an opportunity for an enthusiastic fundraiser to expand skills by working on various fundraising activities, engaging communities across the UK to fundraise for brilliant causes. The shape of the role will evolve across the year according to our external and internal campaign priorities. 
 
3 best things about the job  

• You’ll get to use your skills to make a positive difference, working with good causes and great people from charities across the UK! 

• You get to work closely with people right across the business, through managing Global’s passionate group of charity champions (‘Noise Makers’) – helping them to plan and implement numerous fun internal fundraising activities and events for Make Some Noise.

• You’ll have the opportunity to develop a variety of fundraising and community stewardship skills through creativity and innovative thinking.​

 Measures of success – In the first few months, you would have:  

• Recruited and stewarded participants through challenge events such as the London Marathon and Ride London, supporting participants to reach their fundraising goals.

• Proactively research and pitch new fundraising opportunities to the team within the community and challenge space. 

• Began discussion about the coordination and project management of all staff fundraising activities for ‘Make Some Noise Day’– the biggest day of the year for Global’s staff. 

Responsibilities of the role  

• Be a point of contact for all challenge participants and community fundraisers.

• Provide exceptional stewardship support and execute creative fundraising ideas to help participants reach their fullest potential.

• Work with fundraising platforms to create automated workflows and streamlined user journey. 

• Lead the ‘Noise Makers’ to deliver Global’s staff income target by helping to implement a variety of exciting and lucrative fundraising activities in all Global’s offices across the UK 

• Be the dedicated point of contact with Global’s People & Culture (HR) team to deliver internal fundraising operations relating to Make Some Noise Day.

• Work with the marketing team to design and deliver first-rate supporter care and resources for activities.

• Ensure accurate records are maintained on our fundraising databases, and assist with account administration including invoices, payments, contracts, processes and reporting.

• Write-up post-project reports and analysis, suggesting areas of improvement.

• Manage budgets, looking for efficiencies and proactively spotting fundraising opportunities.

• Oversee quarterly invoicing and stewardship of community recycling partners.

• Support with stewardship of partners and high-value-supporters, such as co-ordinating gift-in-kind donations, volunteering opportunities and studio tours for VIP guests.

• Identify, propose and develop fundraising opportunities within defined communities, such as schools and universities. 

• Provide colleagues with ad-hoc administrative support, such as responding to enquiries, minute-taking, invoicing, contracts and stocktakes, and support with prizes, event materials and marketing assets. 

What you will need  
 
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following: 

• Background: Experience of challenge events or community fundraising - ideally in a charity, media or client-focused environment.

• Planning: You’ll be highly organised, with demonstrable experience of working under pressure, often to tight deadlines.

• Community: You’ll be able to exercise empathy, patience and consistency when dealing with supporters. 

• Relationships & interpersonal skills: You’ll be an excellent communicator with the ability to build rapport, relate to others and improve potential from relationships – over the phone, via email and face to face. 

• Attention to detail: An excellent level of literacy is crucial, along with an error-free ethic, double checking your work and eliminating mistakes and typos before sending on. 

• Systems: Ideally, you’ll have experience using online fundraising platforms (e.g. Just Giving and Enthuse) and will have a general understanding of how online ticketing and auction platforms work. 

• Writing: You’ll be confident in writing with a high standard of literacy and strong attention to detail. 

• Learning: You’ll have a desire for continuous learning of best fundraising practice.

• Numeracy: Strong numeracy with experience of using formula in Excel; managing budgets, on the look-out to raise the maximum amount of money for the greatest return, and the sense to take action when figures don’t look right. 

• Proactivity: A proactive thinker, always looking to spot opportunities and using your initiative to spot issues before they occur.

• Team player: We’re looking for a supportive, enthusiastic and proactive team member with a ‘can do’ attitude and tenacity to see projects through to the end. 

Everyone is welcome at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can’t possibly serve our diverse audiences without first nurturing and celebrating it in our people and that’s why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

Salary: £43,665 per annum

Hours: 37.5 hours per week

Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue.  We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year.  We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.

You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking.  You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.

You will line manage, induct, mentor, coach and support Service Managers.  Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.

Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.

You must have previous experience in a relevant sector or experience of working with adults that are vulnerable.  Experience of managing staff, carrying out line management, supervision and appraisals is essential.  Additionally, you must have experience of setting up Service User Engagement groups.

This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day.  We also offer an Employee Assistance Programme, and a staff benefits package.

For full details and how to apply please visit our website and complete an application form.

Closing Date: Monday, 20 May at 10 A.M.

Interview Date : TBC

This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.