Client coordinator jobs in belfast
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.
Closing date: Midnight on 03 December 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 16 December 2025
Registered Charity
101 - 500
Our vision A society in which the Armed Forces, veterans and their families can thrive.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the Bury area.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11325 Stroke Support Coordinator
Location: Home-based, Bury. However, regular travel will be required as part of this role (will include team meetings and other work-related meetings)
Hours: Part-time, 28 hours per week
Salary: Circa £21,900 per annum (FTE circa £27,435 per annum)
Contract: This is a fixed-term contract until 31 March 2026. Services are contracted and there is currently funding for this contract until 31 March 2026. Continued funding beyond this period is subject to future contract renewals and cannot be guaranteed.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 30 November 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 15 and 16 December 2025. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support clients to make informed lifestyle changes that will help them to prevent further strokes.
- Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
About You
The post holder will have experience/background in:
- A caring profession, ideally with experience in supporting people with disabilities.
- Setting up and running support groups.
This role requires regular travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
The role
As Project Manager of a new, three-year partnership project working with military support organisations, you will lead the planning, delivery and performance monitoring of a national programme offering bereavement support to those affected by military deaths. This role requires a balance of excellent organisational skills, partnership management and internal project team management. You will also be expected to have or develop a compassionate understanding of the sensitivities surrounding grief, trauma and military culture.
The postholder will be responsible for implementing project structures, ensuring the delivery of all aspects of the programme, reporting progress to internal and external stakeholders, resolving challenges and providing persuasive and effective leadership of the project to strengthen the networks of care within military and civilian communities.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 5th December 2025. We reserve the right to close applications early as we will interview on a rolling basis as candidates apply. Please be advised that if you do not hear from us by 19 December, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
Thank you!
Project Worker – Mockingbird Programme
We are seeking a confident communicator and skilled relationship builder to support the delivery of the Mockingbird programme across the UK.
Salary: £32,480 to £37,555 plus London weighting if eligible
Location: Home based in East England or East London, with regular UK travel
Hours: Full time, 35 hours per week
Contract: Permanent
Closing date: 4 December 2025
Interview date: 17 December 2025 (in London)
This role focuses on helping fostering services understand, implement and sustain the Mockingbird model. You will make a real impact on the lives of foster families and children by supporting stronger, more resilient communities within fostering.
The role is home based, however applicants must live in the East England or East London area. Regular travel and occasional overnight stays across the UK will be required.
About the role
The Mockingbird programme is an evidence based model that creates sustainable foster care through the power of community. You will join a team of dedicated project workers who provide guidance, training and ongoing support to fostering services taking part in the programme.
Key responsibilities include:
- Providing ongoing coaching, guidance and quality assurance to delivery partners across the UK
- Supporting training and learning, both online and in person
- Building and maintaining strong working relationships with internal teams and external stakeholders
- Contributing to the development of training and quality assurance tools
- Supporting national programme events and activities
- Managing project administration, planning and reporting
About you
This role suits someone who is confident presenting, supporting others and managing a busy workload with competing deadlines. The work is varied, meaningful and directly linked to improving outcomes for foster families and young people.
We are keen to hear from people who can demonstrate:
- Experience providing support, coaching or training to staff or customers
- Strong communication skills, both written and verbal
- The ability to manage sensitive situations with professionalism
- Confidence using online communication tools including Microsoft Teams
- Strong organisation and planning skills
- Ability to work independently and within a team
- Comfort with regular travel and occasional evening or weekend work when required
- Commitment to equality, diversity and inclusion
It would be an advantage if you have knowledge of foster care or children’s services, although this is not essential.
About the organisation
You will be part of a passionate UK wide team working to improve the experiences of foster families and young people. The organisation works collaboratively with local authority fostering services, independent fostering providers, foster carers and stakeholders across the sector, leading national change and delivering lasting impact.
Other roles you may have experience of could include: Project Coordinator, Youth Services Project Worker, Training and Development Officer, Family Support Worker, Participation Worker, Practice Support Officer, Programme Coordinator.
CVs are not accepted for this role. If you would like to apply you will be redirected to our client’s site and asked to complete an application form and covering email outlining why this role interests you.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
People Adviser – Employee Relations
We are seeking a supportive and confident People Adviser with solid employee relations experience to help managers and staff navigate HR issues fairly, consistently, and in line with best practice.
Position: People Adviser – ER
Salary: £35,000 to £40,000 per annum
Location: Remote with occasional travel
Hours: Full time, 37 hours per week
Contract: Permanent
Closing Date: 30th November 2025
Interview date: Week commencing 8 December 2025
About the role
This is a hands on role providing first line HR advice and support across the organisation. You will be a trusted point of contact for staff and managers, helping them resolve people issues with confidence while ensuring policies are applied fairly.
You will also support the People Partner and Business Partner with employee relations casework, HR administration, policy compliance, and general queries. Your guidance will help managers lead well, improve consistency, and strengthen staff engagement.
Key responsibilities include:
- Providing first line HR advice to managers and employees
- Supporting employee relations cases including performance, disciplinary and grievance matters
- Ensuring HR policies are applied fairly and consistently
- Managing HR administration including contracts, changes, absence records and exit interviews
- Maintaining accurate HR documentation and records
- Supporting policy review and implementation
- Contributing to employee engagement and wellbeing activities
- Helping identify training needs and supporting HR related training
- Managing HR data and preparing reports
- Supporting wider HR projects and continuous improvement
About you
You will be approachable, clear and supportive, confident providing advice and building trust with staff at all levels.
Essential skills and experience:
- Experience providing HR advice and HR administration support
- Knowledge of UK employment law and HR best practice
- Experience handling employee relations cases
- Strong interpersonal and communication skills
- CIPD Level 3 or equivalent experience
- Strong attention to detail and organisational skills
- Able to handle confidential information with discretion
- Comfortable using HR systems and Microsoft Office
Desirable:
- Experience in the charity, health or social care sector
- Working towards CIPD Level 5
- BSL skills or willingness to learn
About the organisation
You will be joining a specialist national charity supporting the health and wellbeing of deaf people across the UK. Services include care, therapy, advocacy, domestic abuse support, and children and young people’s services. Their work is delivered by deaf people for deaf people in British Sign Language, and they are recognised as one of the largest disabled people’s organisations in the UK.
To Apply
You will be redirected to our client’s website to complete an online application for this role, there is also a BSL video translation of the job description.
Other roles you may have experience of could include HR Officer, HR Advisor, HR Administrator, People Officer, People Advisor, HR Coordinator, Employee Relations Administrator. #INDNFP