Client database manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
We Are Survivors are a survivor focused voluntary sector organisation that aims to create and facilitate safe spaces for male (including trans and non-binary individuals) survivors of sexual harms across Greater Manchester providing access to quality assured support. Our work is focused on developing ways for individuals to empower themselves to work through personal and sometimes painful issues, guided and supported by our trauma-informed team, following the trauma and recovery model.
Our vision is to have “A society where NO male survivor is left behind”
About the Role
We're looking for a Senior Trauma Informed Therapist to join the team. Leading peer-mentoring support to trauma-informed therapists while delivering trauma-informed therapeutic services. We are a dynamic service with a holistic service model, so the senior role is supporting wider than just direct delivery.
You'll play a key role in supporting clients, managing communications, supporting volunteers/placements. You will work closely with our Community Development and Criminal Justice Services teams to ensure survivors have access to the right support. All staff have a Thematic Leadership area to expand the organisations knowledge in areas impacting male survivors and their loved ones.
About You
You’ll be someone who is a qualified and experienced therapist working with trauma. We’re especially keen to hear from people with experience in working with men, sexual harms and supporting therapists and trainees, but we value transferable skills too. If you're passionate about creating a society where no male survivor is left behind, this could be the role for you.
Main Duties and Responsibilities
• Lead peer-mentoring support to trauma-informed therapists.
• Deliver trauma-informed therapeutic services.
• Lead accurate clinical record keeping of therapeutic service interventions.
• Lead the supervision of therapeutic services waiting lists.
• Undertake specific therapeutic projects as directed by the Executive Team.
Organisational Core Responsibilities
• Stringently uphold the organisation’s values of transparency, integrity, understanding and responsiveness throughout your work and your representation of We Are Survivors.
• Honour a commitment to diversity, inclusion, and anti-oppressive practice and work positively and inclusively with everyone so that We Are Survivors provides a workplace that does not discriminate against people on the ground of their age, sexuality, religion or belief, race, gender, or disabilities.
• Ensure 100% of the work you carry out is for the achievement of the mission “to break the silence of the sexual abuse, rape and sexual exploitation of boys & men and support them and their loved ones to engage in positive healing, free from the impact of abuse” and vision “a society where no male survivor is left behind”.
• Maintain strict confidentiality boundaries as you have access to sensitive, restricted, and classified information; and ensure that you are fully compliant with all information governance policies set by the organisation and/or Information Commissioners Office.
• Respect individuals right to anonymity within and outside of the organisation.
• Fully comply with all professional external frameworks, charters or practice standards that We Are Survivors subscribes to, is a member of, or carries.
• Fully comply with the organisations standard operating procedures / quality assurance, guidelines, policies, and procedures, including all accurate recording of information and ensuring you do not act to compromise the organisational standards or any formal QA Accreditation.
• Remain aware at all times of your responsibilities for your own health and safety, for the Health and Safety of those directly responsible to you, your work colleagues and any others who may be affected by the operations under your responsibility or control.
• Ensure you comply with all requirements identified within infection control measures and risk management, both nationally and locally.
• To work flexibly in the interests of the organisation, which may include undertaking other duties provided that these are appropriate to your background, skills and abilities.
Person Specification
The following attributes are Essential for this role:
Registration:
• BACP, UKCP, BPS (or equivalent).
Qualifications:
• Counsellor/Psychotherapist (BACP or other appropriate membership body recognised).
Knowledge and Experience:
• Experience of coaching or mentoring.
• Understanding of issues relating to rape and sexual assault, particularly those relating to boys and men.
• Experience of providing 1:1 counselling/psychotherapy.
• Experience in data management and information governance.
Skills:
• Ability to prioritise own work load.
• Good written, verbal and interpersonal communication skills.
• Proficient in the use of Microsoft Office Suite, or equivalent, and electronic database system.
The following attributes are Desirable for this role:
Registration: Non applicable.
Qualifications:
• Masters Level or above in Counselling/Psychotherapy.
• EMDR / Post Graduate Diploma in CBT.
Knowledge and Experience:
• Previous experience of working within a highly confidential setting, adhering to data governance.
• Previous experience of working within the voluntary, community or social enterprise (VCSE) sector.
Skills:
• A commitment to diversity, inclusion and anti-oppressive practice.
• Mentoring.
Why Join Us?
· A competitive salary.
· Annual leave package with incremental rises plus bank holidays.
· Company sick pay.
· Birthday annual leave.
· Monthly clinical supervision.
· Pension contribution.
· A range of discount and benefit programmes.
How to Apply
Apply by sending your CV and a short supporting statement (max 2 page)
Interviews are expected to take place on 7th and 8th August.
By applying for the any of the above roles, you confirm that you have read and agree to our Privacy Notice (see attached)
Equal Opportunities
We are proud to be an equal opportunities employer. We actively encourage applications from people with lived experience, people from underrepresented backgrounds, and those who identify as LGBTQ+, disabled, or from Black, Asian or minoritised communities.
We are also a Ban The Box Employer and will always give people with criminal records a fair chance to compete for our available roles. We will only ask about criminal convictions in the later stages of our recruitment processes to ensure we are recruiting off of skill, experience and ability before anything else.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to join a team that values people and partnerships and is dedicated to creating transformational experiences for our community?
Would you like to work for an organisation that values growth, with the opportunity to learn, develop, and grow in a collaborative and supportive culture?
If so, we have the perfect opportunity for you.
An exciting opportunity has arisen for someone with great interpersonal skills and an advice background for the role of Advice and Advocacy Officer with Spring Community Hub.
The project aims to identify those in Welfare, Health, Wellbeing, Employment, housing, and/or food crisis who have had unresolved issues over a prolonged period and provide support for them to overcome the immediate crisis and work towards longer-term stability
The Advice and Advocacy Officer will provide holistic advice and advocacy to guests, supporting them on issues such as debt, welfare, housing, employment, and business support, in a trauma-informed and empowering way.
The postholder will be a key part of growing the Hub’s Advice and Advocacy/ Pastoral / Wrap-around services, working as a team with our partners, providing support to guests and volunteers.
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Working with a Caseload of Guests on a 1-1 and group basis and providing support via multiple channels, including Telephone, Email, In Person, virtually, and other project locations, develop action/support plans
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Working with a caseload of guests to provide support/signpost
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Facilitate group workshops, Coffee Mornings, and information sessions
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Provide Information, advice, guidance, and resilience
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Support for people facing hardship.
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Providing Support, Supervision, mentoring, and guidance to Volunteers in our Advice and Advocacy / Pastoral Teams
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Attend meetings/ events/Training/networking opportunities and undertake outreach to promote the work of Spring Community Hub
The post holder will be required to be flexible to the changing needs of the organisation and, as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO and Trustees.
We’re committed to building a diverse workforce and welcome applications from all sections of society. If this opportunity excites you and if you believe you possess the skills and experience we need, we look forward to hearing from you.
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Facilitate workshops ( Job Club/ Community Cafe/ Coffee Morning/ Information sessions ) and Group Sessions - in person/ virtually
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Support guests in the Centre and virtually, and undertake initial Assessments and follow-up Calls
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Represent Spring Community Hubs Service and project at relevant forums and meetings at a local level
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Collate monitoring data from all project streams, providing regular updates to the Head of Compliance / Development
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Contribute to providing information for funders and monitoring reports to the Head of Compliance and Development
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Assist in the induction/ onboarding and support of volunteers
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Assist in and facilitate Team Training Sessions, Workshops, Presentations, and Project meetings, and produce progress reports, papers, agendas, and minutes in line with direction from the Head of Compliance and Development
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Develop and contribute to the creation, maintenance, improvement, and expansion of our range of debt, immigration, and welfare benefits information resources
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Contributing to building testimonials /case studies and impact measurement, and monitoring
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Lead/ Support the team with the design and development of resources for the benefit of all users of the debt and welfare benefits system, and help drive forward our safeguarding and co-production culture
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To work with the Head of Compliance and Development to ensure the quality of the support given by the team/volunteers through assisting with case reviews, training, and development
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Research, analyse, and interpret relevant policies, legislation, and programmes related to the sector with the support of the Head of Compliance and Development
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Work with the Head of Compliance and Development to proactively identify gaps in information provision across our programmes and implement solutions.
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Working closely with the Head of Compliance and Development, Leadership / Service and Operations Team/ wider service and partners to ensure guests are supported.
Person Specification
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Experience delivering advice & Advocacy/ Wrap around care in at least one relevant area,/Relevant qualifications for the post
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Understanding of trauma-informed and inclusive practice
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Experience with group facilitation (desirable)
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Commitment to empowerment and diversity
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Willingness to undertake further training, including Information Advice and Guidance L2/L4 or as relevant to the role
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Experience in working with individuals who are experiencing significant poverty and may also have multiple and complex needs. You will have the ability to communicate effectively with a wide variety of people.
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Experience in/willingness to learn the use of databases for the recording, processing of advice given, and reviewing the quality of team records/ usage
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Experience in establishing and maintaining good working relationships with external stakeholders
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IT Literate / Proficient in Microsoft/Google Office (Word, Excel, PowerPoint), Slack, and experience with project management software / Communication tools (e.g., Zoho, Trello) is a plus.
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Time-management skills, with the ability to work successfully both alone and as part of a team
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Ability to communicate effectively (oral and written) with a wide variety of people at all levels, including statutory, voluntary, and other colleagues
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Ability to organise and prioritise own work, especially when under pressure
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Ability to work accurately and confidently with figures (statistics) and with attention to detail
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Commitment to the concept of continuous improvement of procedures and practices
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Ability to remain calm in challenging situations and reinforce boundaries
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Ability to support people in managing difficult feelings, and communicate their needs effectively
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Knowledge of best practice for lone working, data protection, and safeguarding adults
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Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
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Strong sense of self, and ability to set and maintain boundaries, and lead by example
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Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
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Excellent listening skills
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Ability to work collaboratively with colleagues and others.
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Willingness to work outside normal working hours, as and when required.
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Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way
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A clear commitment to equality, diversity, inclusion, and confidentiality
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Professional and positive approach, with a commitment to professional development and self-improvement.
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Ability to think and plan strategically to inform decision-making.
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Qualifications, Training, or Relevant experience in IAG, Welfare Benefits, Housing, Immigration, Employment, Law, or Similar
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Clear communication skills, face-to-face and on the phone, or via email
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Ability to troubleshoot difficult situations and deal with them calmly, efficiently, and effectivel
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Knowledge of food security/poverty issues in the UK and working with diverse communities..
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Delivering projects relating to Social Change and Social Justice
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Willingness to undertake further training as required by Spring Community Hub.
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Commitment to the concept of continuous improvement of procedures and practices.
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A compassionate and empathetic approach, with a genuine interest in the well-being of others.
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Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.
Responsible for staff/equipment
Advice & Advocacy / Pastoral Team Volunteers / Phone / Laptop
Reporting to…
The Head of Compliance & Development/ Chair of Trustees
Why Join us / Benefits
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A warm, welcoming, and passionate working environment
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People-focused with a friendly and supportive workplace culture
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We are a London Living Wage Employer
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An active commitment to equality and diversity
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We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and volunteers
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Generous annual leave entitlement: 33 days annual leave (including bank holidays)
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Company pension scheme
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Frequent team away days and celebrations, as part of a friendly and collaborative team.
Application Process:
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Complete our Application form
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Submit your CV with a Supporting Statement.
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Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview
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If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following:
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A Presentation topic will be shared with you in advance
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60-minute Panel Interview with members of the SLT / Board of Trustees
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Questions will be shared with you before the interview so that you can prepare.
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Role-specific Practical Task
Registered Charity
6 - 10
Spring supports people in crisis to gain independence and live healthy lives in a connected, supportive community through our hub and activities.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Money & Energy Adviser
Reports to: Money & Energy Advice Service Lead
Location:
Home based – one post
Home based with travel across the South West region as required – one post.
Hours: 35 hpw (full time) Monday to Friday. Hours to be agreed with successful candidate. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post
Contract: Full fixed term contract, ending 31 March 2026. Extension subject securing future funding.
Salary: 35 hpw £27,600 pa
(plus expenses, pension, and generous annual leave)
To deliver money and energy advice service for kidney patients struggling with their energy and water bills and other costs of living challenges. You will provide subject matter expert support within our Patient Support Services team, and will work closely with our Patient Support & Advocacy Officers to develop and grow this service in your area.
Summary
To raise awareness of the service and build strong relationships with kidney patients, professionals, and other kidney stakeholder groups in your defined geographic region.
Key responsibilities
• With support, establish the Kidney Care UK Money & Energy Advice Service in the region for patients and carers at risk of fuel poverty to access independent support on money and energy matters
• Responsible for the day-to-day delivery of the Money & Energy Advice Service across the region, effectively managing an ongoing caseload
• Provide practical advice to patients, assessing their needs and identifying sources of support to resolve financial, practical and psychosocial challenges.
- Activities will include creating budget plans, completing income maximisation checks and benefit claims, carrying out switching exercises and Home Energy Surveys (this is not an exclusive list of tasks)
- Responsible for identifying cases where FSA approved advice is required, and supporting patients in the referral of their case to our approved partner organisation or other appropriate regional/national services
• Act as a gateway to local information and access to:
- Kidney Care UK Patient Grants service, raising awareness of the service and supporting applications
- Kidney Care UK Patient Support & Advocacy Service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
- Kidney Care UK Counselling Service and other appropriate services to meet patients’ emotional and physiological needs
• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and facility effective reporting to Kidney Care UK and our funders
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst kidney patients, their families, carers and professionals across the region
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
Registered Charity
101 - 500
We are the UK's leading kidney patient support charity
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Money & Energy Adviser
Reports to: Money & Energy Advice Service Lead
Location:
Home based – one post
Home based with travel across the South West region as required – one post.
Hours: 35 hpw (full time) Monday to Friday. Hours to be agreed with successful candidate. Must be sufficiently flexible to work irregular hours as demanded by the requirements of the post
Contract: Full fixed term contract, ending 31 March 2026. Extension subject securing future funding.
Salary: 35 hpw £27,600 pa
(plus expenses, pension, and generous annual leave)
To deliver money and energy advice service for kidney patients struggling with their energy and water bills and other costs of living challenges. You will provide subject matter expert support within our Patient Support Services team, and will work closely with our Patient Support & Advocacy Officers to develop and grow this service in your area.
Summary
To raise awareness of the service and build strong relationships with kidney patients, professionals, and other kidney stakeholder groups in your defined geographic region.
Key responsibilities
• With support, establish the Kidney Care UK Money & Energy Advice Service in the region for patients and carers at risk of fuel poverty to access independent support on money and energy matters
• Responsible for the day-to-day delivery of the Money & Energy Advice Service across the region, effectively managing an ongoing caseload
• Provide practical advice to patients, assessing their needs and identifying sources of support to resolve financial, practical and psychosocial challenges.
- Activities will include creating budget plans, completing income maximisation checks and benefit claims, carrying out switching exercises and Home Energy Surveys (this is not an exclusive list of tasks)
- Responsible for identifying cases where FSA approved advice is required, and supporting patients in the referral of their case to our approved partner organisation or other appropriate regional/national services
• Act as a gateway to local information and access to:
- Kidney Care UK Patient Grants service, raising awareness of the service and supporting applications
- Kidney Care UK Patient Support & Advocacy Service, to ensure patients have access to reliable and accurate patient information relating to kidney disease, patient pathways, models of care, and patient choice
- Kidney Care UK Counselling Service and other appropriate services to meet patients’ emotional and physiological needs
• Work closely with local Kidney Care UK Patient Support & Advocacy Officers to ensure that patients receive expert advice in all areas of need, with smooth, effective handovers ensuring that patients feel supported and part of the Kidney Care UK ‘family’ at all times
• Maintain records on the Kidney Care UK database to support service delivery and communications with patients, and facility effective reporting to Kidney Care UK and our funders
• Raise awareness of Kidney Care UK and the benefit of its full range of Patient Support Services amongst kidney patients, their families, carers and professionals across the region
• Provide insight on patients’ concerns and unmet needs to inform Kidney Care UK research, campaigns, and new service development activity
• Work in a way that respects the personal, social, cultural and spiritual needs of the individual and maintains the confidentiality of information they may have shared with you
Registered Charity
101 - 500
We are the UK's leading kidney patient support charity
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Job Description:
Job Purpose:
Women in Prison’s South London Women’s Hubs provide support and advocacy to women at different points of the criminal justice system – whether they are at risk of offending, serving a community sentence, or in custody and leaving prison. The primary purpose of this role is to work with women in custody, including on remand, offering support to prepare for release and connect them with vital community support services prior to and on release from prison.
Key Responsibility Areas
- Provide high-quality, trauma-responsive advocacy one to one and group support in prison, to women on remand in HMP Bronzefield, HMP Downview and HMP Send
- Development and maintenance of professional relations in prison and the community
- Ensure clear, timely and effective communication and record keeping
- Proactively seek to develop your personal and professional practice, and contribute to wider organisational development
- Contribute to building a feminist leadership culture and positive working environment for Women in Prison
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The client requests no contact from agencies or media sales.