Client manager jobs in leicester, surrey

The role

The Project Coordinator will be responsible for working with Cruse in partnership with the Southern Gas Network (SGN) to support people experiencing a bereavement, with help and information to alleviate fuel poverty, enabling them to maintain a safe and warm home.

The Project Coordinator will work collaboratively across Cruse with our communications team, finance team, data team and service teams, to help extend the reach of these valuable services to bereaved people. This includes upskilling staff and volunteers with regard to fuel poverty, with training information and resources. Develop and support drop-in sessions, groups and community events. Raising awareness through communications / digital / newsletters etc and Providing monitoring reports to evaluation the services provided. 

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 18th July 2025.  We reserve the right to close the advert early.

Please be advised that if you do not hear from us by 25th July 2025 unfortunately on this occasion you have not been shortlisted as interviews are to commence, week beginning 28th July 2025.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Prospectus are excited to be working with our client to help them recruit for a Trusts Manager to join their fundraising team. The charity was set up in December 2003 to ensure that bereaved children and their families receive the best possible support following the death of a loved one. They are a leading UK bereavement charity, providing free, professional services and support to more than 3,000 bereaved children, young people and their families a year. They predominantly work in London, but also in Bristol and Essex, and provide a national reach through their helpline ‘grieftalk’ and through the distribution of Grief Relief Kits.

The role is offered on a permanent basis with a salary of £38,000 to £40,000 per annum with a flexible hybrid working model between home and their London office.  

The post holder will be responsible for researching and applying for relevant funding streams to exceed the fundraising team’s annual target. They will be responsible for building and maintaining excellent working relationships with a portfolio of current and prospective funders. The postholder will work with colleagues to package existing services into compelling proposals as well as supporting with developing new project proposals.

They are looking for someone with a demonstrable track record of securing 5-figure grants and donations within a Trusts and Foundations team. They are looking for a candidate with demonstrable experience in writing high-quality applications, reporting on the impact of funded projects, and managing relationships with funders. The ideal candidate will have a personal interest to develop knowledge and understanding of childhood bereavement and the organisation's services, as well as their costs and funding needs, to be able to talk confidently with a wide range of stakeholders. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus. 

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Warm Welcome Partnerships Manager

Location: Fully remote with flexible working arrangements

Salary: £38,584 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.

Closing date for applications: Sunday 6th July, 11:59pm

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: w/c 21st July 2025

Start Date: ASAP – this is a new post.

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 5300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for an ambitious and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role. If you are brilliant at engaging and mobilising a wide variety of organisations and individuals, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support the range and depth of partnerships we have and the potential we see, we are looking for a Partnerships Manager to work primarily on building partnerships with Local Authorities and public sector organisations, charities and social enterprises, faith-based and inclusion-focused organisations and other groups who might help us strategically grow and resource the Warm Welcome network across the UK (NB Corporate Partnerships are managed by our newly appointed Fundraising Lead for Corporates). The Partnerships Manager will also help develop our support for Warm Welcome Spaces, including overseeing our Champions Programme which offers more intense support and a Community of Practice to a smaller cohort of local groups. 

We’re looking for someone who thrives on the variety of connecting with a huge range of people and who is organised and systematic while at the same time has room for creativity and innovation.

Joining during an exciting period of growth, you will be inheriting a hugely diverse and highly engaged coalition of Warm Welcome Partners who have supported the campaign and local Spaces over the last 2 and a half years. At the same time, there remains a huge untapped potential in terms of possible partners and relationships to be developed and you will be working together with the Campaign Director and team to strategically identify and develop these new connections.

At Warm Welcome, we value diversity and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

Responsibilities

Building Partnerships

● Developing our Partnership Strategy to identify and engage the best potential partners to help us grow the network and reach our ambition of 100% of the population living within a 30-minute walk of a registered Warm Welcome Space. This will involve identifying and engaging partners in geographical ‘cold spots’ for the network (utilising our mapping tool developed with UCL), as well as forming partnerships to unlock new or under-represented types of Warm Welcome Spaces (e.g. Housing Association Community Spaces, cinemas, community spaces created by new housing developments etc).

● Leading the development of our Local Co-ordinators Cluster which brings together Local Authorities and others who are leading place-based networks of community spaces.

● Overseeing and developing the Champions Programme, providing more intensive support and connections to a smaller cohort of Warm Welcome Spaces.

Engagement and Inclusion

● Developing our Inclusion Strategy to identify and engage the best potential partners to diversify our Coalition and support local Spaces to become more accessible and inclusive.

● Working with the team to develop regular engagement activities for Warm Welcome Partners.

● Producing compelling communications (written and verbal) to promote the work of the Warm Welcome Campaign and grow the depth and breadth of partnerships - to include but not limited to partnership proposals, pitches and reports.

Good Practices, Standards and Systems

● Supporting, maintaining and developing existing partnerships and manage the systems (including CRM use) needed for excellent partnerships delivery, stewardship and development.

● Leading Warm Welcome Space good practice and driving up quality standards across the network, including through developing a Warm Welcome Awards programme.

● Promoting good practice in volunteering and supporting Spaces to maximise and grow volunteering opportunities.

● Working with the team and, using our new CRM, track, measure and analyse our partnerships delivery.

● Supporting the delivery of other Warm Welcome efforts, as appropriate

Reporting to the Campaign Operations Director, you will work closely with them and other Senior Directors to grow the range and impact of Warm Welcome partnerships. The role will also work closely with the Communications team and with our two Warm Welcome Co-ordinators who deliver our Champions programme and provide a direct link between the campaign and Warm Welcome Spaces.

Person specification

Building Partnerships

● Successful experience of securing, maintaining and developing highly impactful partnerships for charitable benefit with a wide range of different types of organisations.  

● Experience of writing, creating inspiring and successful pitches, proposals and assets and verbal presentations.

● Experience of developing and delivering partnership-related strategies.

● Clear understanding of organisational motivations and dynamics related to partnerships and collaboration.

● Ability to network, finding and grabbing opportunities to make new connections and deepen existing ones.

Engagement and Inclusion

● Experience of developing impactful partnerships focused on inclusion.

● Ability to communicate across a range of mediums, to a range of audiences.

Good Practices, Standards and Systems

● A strong team player who is flexible, positive and responds with strong influencing and negotiation skills and a commitment to the organisation and team working.

● Understanding the value of accurate record keeping and the ability to create high functioning, accessible systems for the whole team’s use.

● Highly organised with ability to prioritise work to ensure deadlines are met and opportunities are maximised.

● Competent with Google Suite and Microsoft Office.

● Able to use a CRM for pipelines, relationship development, reporting and evaluation.

Working Arrangements

● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK.

● This role is fully remote, with flexible working arrangements.

● All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

● You will need to have the right to work in the UK.

Supporting your Application

● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Partnerships Manager role’ in the email subject line and we’ll get back to you as soon as we can.

● We are happy to discuss and make any reasonable adjustments you might need at any stage of the recruitment process.

● To apply, send a cover letter (max 1 side of A4) which specifically addresses the requirements listed in the person specification, along with a CV, as we will use this to shortlist applications. Email these  with ‘Application for Warm Welcome Partnerships Manager role’. Applications must be received by Sunday 6th July, 11:59pm.

● For more information, see our webite or find us on twitter at @goodfaith

The Good Faith Partnership – The Warm Welcome Campaign’s host Organisation

The Warm Welcome Campaign was incubated by and is hosted by the Good Faith Partnership. Founded in 2016, we create solutions to society’s most difficult problems by bringing together leaders and organisations from different sectors. Our clients are diverse and complex, from the Foreign, Commonwealth and Development Office to faith-based organisations, businesses, charities and funders. We connect businesses, governments, charities, philanthropists, foundations and communities to make lasting change - from incubating projects like the Warm Welcome Campaign, helping support the Home Office’s Homes for Ukraine Scheme or co-ordinating public affairs for the Patriarch of Jerusalem in the UK, US and EU.

We are relational, ambitious, curious and solution-focused. At our core, we believe in the power of strong, unlikely relationships, to drive positive social change.

Competencies and Behaviours in our Team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds.

We are looking for people who are:

●  Exceptional with people and committed to the power of relationships to facilitate social change

●  Collaborative, ambitious and inclusive, aligning with our core values

●  Self-starters with high levels of commitment, energy and motivation to build a vision from scratch

●  Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context

●  Skilled at working in a complex environment with cross cultural, interfaith and political partners

●  Willing to pitch in to help other team members if needed

●  Organised with effective time management skills.

We're looking for a kind, compassionate, and resilient Service Manager to join our Mental Health service in Slough.

£41,000.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

For a full job description, please visit our website.

We are seeking an experienced and dynamic Service Manager to oversee the successful delivery of our mental health services within the Slough area. This pivotal role is responsible for the operational and strategic management of all contracts in your designated patch, ensuring high-quality service delivery and positive outcomes for individuals with mental health and complex needs.

As a Service Manager, you will lead and support a team of front-line staff, providing clear direction, performance oversight, and ongoing professional development. A key aspect of the role is fostering strong leadership and cultivating competence within your team to drive continuous improvement.

In addition to contract oversight, you may also take on a client group specialism (Mental Health and Complex needs), working closely with fellow Service Managers and the Head of Service to promote the consistent and effective integration of specialist approaches across the organisation.

This is a fantastic opportunity for a values-driven leader who thrives in a fast-paced, person-centred environment and is committed to delivering high-impact support.

What you'll bring:

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification

Desirable:

Other relevant professional memberships and/or specialist qualifications

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The People and Governance Coordinator is responsible for offering high level People team support, ensuring effective and efficient ways of working across the organisation and contributing to a positive employee and candidate experience.

The purpose of this role is to have oversight of all People team administrative processes and offer support to employees and managers. This role will also provide high-level administrative support to the Board of Trustees. You will support the smooth and efficient operation of our Board and its sub-committees, to ensure excellent governance is maintained.

About the role: 

We’re looking for an enthusiastic and compassionate individual to join our team as a Floating Support Worker, where you’ll play a key role in providing empowering, person centred support to individuals across Westminster. As part of a dynamic and diverse team, you will work with clients from a variety of backgrounds, offering tailored support that helps them sustain their tenancies, improve their wellbeing, and work towards achieving their personal goals. Your day to day responsibilities will include delivering psychologically informed support, ensuring clients are actively engaged in their journey, and working collaboratively to ensure holistic and meaningful outcomes. The impact you’ll have will be significant, helping individuals thrive in their own homes and build lasting resilience.

The Westminster Floating Support Service, funded by the Westminster Council, offers vital housing related support that enables individuals to maintain independent living, regardless of their tenancy type. Our service is built on respect for each person’s unique cultural, religious, and personal identity, ensuring that everyone’s dignity is upheld. You will be part of a comprehensive network of professionals, working in partnership to offer seamless support. At Single Homeless Project (SHP), we believe in continuous professional growth, providing all staff with ongoing learning opportunities through an extensive in house training programme. This role not only offers the chance to make a direct, positive impact on people’s lives but also provides a clear pathway for career development within a supportive and forward-thinking organisation.

About you:

• Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears and housing options.
• Experience of working in a client-centred support service working with clients presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
• A demonstrable level of experience and understanding of the range of approaches appropriate to working with multi disadvantages such as substance misuse, mental and physical ill health, dual diagnosis, challenging behaviour, risk of homelessness, offending, antisocial behaviour, social isolation, domestic violence, gang-related issues, young parents, leaving care and learning disabilities.
• The ability to work within a strengths and recovery-based model and engage and motivate people to move towards an appropriate level of independence and inclusion.
• The ability to be self-motivating and manage time effectively, prioritising different areas of work according to need to ensure deadlines are met while maintaining work of a high standard.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 13th July at midnight

Interview date: Wednesday 23rd and Thursday 24th July Online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. 

Our client is an award-winning talent development organisation, creative producer, learning and training provider, charity and consultancy specialising in jazz. Their vision is a world in which opportunities for participation, ownership and leadership in music and the arts are made accessible to all. They are now looking to recruit a dynamic Learning, Outreach and Engagement Manager to oversee their music education and engagement programmes, on a full-time, permanent basis.

The Learning, Outreach and Engagement Manager will oversee a small team (made up of part-time operational staff, music leaders and volunteers) that is responsible for the delivery of a Learn and Train programme, performance programme, and for the development of outreach activities within schools, Music Education Hubs and other partners in the UK and internationally. The LO&E will be responsible for driving the engagement work of the organisation, focusing on enhancing and increasing the involvement of key stakeholders. The LO&E will also act as faculty lead on inclusion, child protection/safeguarding policies and procedures, and will advocate for the organisation in respect of all music education and engagement programmes.

To apply for this role, you will be a proactive, creative individual with significant experience of working in music education, talent development or the third sector. You will have knowledge and appreciation of diversity issues, approaches and good practice, and will have demonstrable managerial experience. You will have significant experience of devising, delivering and managing a varied programme of high quality educational and development activity with young people, adults and professional artists, and will have a good understanding of safeguarding.
​​​​​​​
To apply please submit your CV only in the first instance, preferably in Microsoft Word (cover letters are not required at this stage). Suitable candidates will then be contacted and sent across the full job description.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Please note this role is hybrid, working 3 days a week in their Harrow-based office.

Our client is a user-led pan-disability charity operating primarily in Buckinghamshire. They are a successful, dynamic and influential charity, focused on supporting disabled people by fixing the biggest issues facing them. They aim to build a world which is Fair4All, including disabled people.

Position: Project Operations Manager
Salary Range: £31,000 - £34,000 FTE depending on experience
Hours: 37.5 hrs/week
Location: Remote working
Reporting to: Chair of Trustees
Benefits: Company Pension Scheme, standard holiday entitlement, flexible working

The role:

The primary purpose of the Project Operations Manager role is to provide leadership to ensure that their project work is delivered successfully, to agreed targets, on time and within agreed budgets.

Responsibilities:

• To take charge of and lead their projects, and the staff and volunteers working on them. Ensure project work is delivered successfully, to agreed targets, on time and within agreed budgets. This includes project reporting, overseeing and managing website, media, online and other communications activities related projects, and managing project budgets.
• Contribute to the development and delivery of their Operational Plan.
• With the Trustee Board and grants team, support the revival of appropriate dormant projects and the creation of new projects. Contribute to and endorse grant applications and ensure funder targets and goals are met.
• Establish and maintain collaborative and positive working relationships with their Trustees and key staff.
• With the Support Manager, positively influence the culture within their to ensure it remains an inclusive, diverse and effective working community and continue the charity’s policy of highly supportive and positive management of staff and volunteers, ensuring that their Values are upheld.
• Contribute to ensuring effective welfare and safeguarding policies are in place that are understood and regularly communicated to volunteers and employees.
• Ensure they deliver excellent customer service, so that service users, external organisations and partners receive high-quality service and support; and ensure any complaints or issues are managed promptly and satisfactorily resolved.
• Represent them and their projects internally and externally.

About you:

They are seeking an experienced charity operations and/or projects manager who can bring skills, expertise and knowledge into their rapidly expanding charity.

Essential skills and experience:

• Previous experience of successfully managing UK charity or not-for profit projects and/or services, including financial and budgetary controls.
• A track record of proactive success in achieving project and service goals and outcomes.
• Previous experience of successfully managing staff and, ideally, volunteers.
• A proven ability to effectively plan and manage a mixed portfolio of tasks and activities, including managing your own time effectively.
• A track record of personal learning and development, adapting to changing circumstances, and proactively meeting challenges.
• Strong personal commitment to diversity and inclusion including the social model of disability. Must be able to work effectively with disabled people with all types of impairment.

Desirable skills and experience:

• Understanding impairments including neurodiversity, mental health, sensory loss, long-term conditions and physical disabilities.
• A highly supportive management style which removes barriers for disabled staff and volunteers to allow them to work in ways which are most effective for them.
• Knowledge of project management tools.

About them:

Our client works by permanently removing barriers facing disabled people and finding answers to the big issues facing them, alongside helping individuals. Their projects and partnerships deliver unique and lasting change and effective support that helps nearly all the 41,000 disabled people in Buckinghamshire – plus many beyond their county.

Uniquely, they are mainly voluntary charity. They have over 150 volunteers, mostly disabled people, supported by a small staff team, who themselves run their projects and services. Many of their volunteers are jobseekers or needing help to move forward in their lives and they actively support them by the way we work.

How to apply: Please submit a CV with a covering letter (of no more than 500 words) setting out how you meet the person specification for the role.

You may also have experience in the following roles: Operations Manager, Project Manager, Charity Operations Manager, Programme Manager, Service Delivery Manager, Operations Coordinator, Project Coordinator, Charity Project Manager, Non-Profit Operations Manager, Service Operations Manager, etc.

REF-222 041

Are you an experienced Infrastructure Operations Manager?

Do you want to be involved in the work of one of the country’s largest charities?

As our Infrastructure Operations Manager you'll drive operational excellence, maintain infrastructure, and foster continuous improvement. Instrumental in ensuring our Technology infrastructure is managed, monitored and supported in a measurable way and is aligned with business expectations.

You’ll empower and develop our people providing technical expertise and leadership. You'll also support your team in building their capabilities and their development using the skills, tools, and standard approaches needed in delivering excellence and value to the business. 

Possessing in-depth knowledge of implementation, review and maintenance of the organisation’s technology infrastructure, interfacing closely with the business to understand and support their needs, you'll drive efficiencies and assist in the design and lifecycle management of the infrastructure across the organisation encompassing physical, virtual and with a continued focus on cloud platforms and associated stack technologies.

About you

You’ll have strong technical knowledge and practical experience of the following: 

• Microsoft on-prem and cloud stack (AD/AzureAD, Server/Client OSes, Exchange Hybrid, M365, Intune)
• Microsoft Security stack tools(Defender, Security and Compliance, Purview)
• Virtualisation Technologies (VMWare)
• Networking Technologies (LAN/WLAN, WAN/MPLS)
• Storage Management (physical SAN and software-defined)
• Monitoring and management tools (PRTG, SCCM, intune)
• Backup, restore and business recovery processes
• Security Technologies (Firewalls / VPN / Malware Protection / Email & Web Filtering)

With practical experience of securing and hardening above platforms and use of vulnerability management systems, you’ll also have exposure to SIEM/XDR/MDR systems and knowledge and practical experience of Service Management tools.

You’ll have significant experience of implementing and supporting Infrastructure technology solutions, as well as practical experience of Security stack systems including but not exclusively vulnerability management. With experience of securing Infrastructure and EUC technology solutions including Servers, PC’s, Laptops and Tablets (including Kiosk mode), you’ll have previous knowledge of documenting technical implementations and transitioning to support teams.

You'll also have the following skills and knowledge:

• Experience of working in an IT security focused role
• Strong leadership skills able to inspire others
• Strong interpersonal and relationship building skills
• Excellent analytical and problem-solving abilities, to identify and fix issues
• Able to triage and diagnose end user issues efficiently
• Able to remain calm under pressure and focused on tasks
• Knowledge of prioritisation and escalation techniques
• A team player, able to encourage others and take a lead where necessary
• An organised approach to work
• Progressive and keen to improve and develop skills and knowledge of self and team
• A proactive approach to delivering a timely response and solutions for customers
• Excellent communication skills, able to explain technical information to non-technical service users
• A recognition of the need to freely share knowledge
• A flexible approach with a “can do” attitude and willingness to work outside of normal hours if there is a requirement

Working arrangements

This is an 18-month fixed term contract with the start date being as soon as possible.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About Us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

First stage interviews will be a short one-way video interview; successful candidates will then be invited to an interview w/c 14th July.

Supporter Acquisition Manager – Temporary Contract
Location: London – 2 days per week on-site
Day Rate: £185.77 + £23.12 holiday pay
Contract: 3–6 months, with potential to go permanent

A leading UK charity is seeking an experienced Supporter Acquisition Manager to join their fundraising team on a temporary basis. This is a fantastic opportunity to lead on high-profile, multi-channel campaigns that attract and inspire new supporters—at a pivotal time for the organisation.

About the Role

As Supporter Acquisition Manager, you’ll take ownership of end-to-end delivery of direct marketing campaigns focused on recruiting new donors. You’ll manage campaigns across a mix of online and offline channels—such as paid social, PPC, DRTV, and direct mail—and will be responsible for budgets reaching up to seven figures.

Working closely with media and creative agencies, internal stakeholders, and suppliers, you’ll ensure campaigns are delivered on time, on budget, and to a high standard. You’ll also line-manage a Supporter Acquisition Officer or Executive, supporting their development while maintaining delivery excellence.

This is a hands-on role with real impact, ideal for someone who enjoys fast-paced project work and is ready to hit the ground running.

What You’ll Be Doing:

• Lead the planning, execution, and evaluation of multi-channel donor acquisition campaigns
• Manage large campaign budgets, ensuring cost-effectiveness and ROI
• Collaborate with agencies, suppliers, and internal teams to ensure smooth delivery
• Use data and insight to test, optimise, and improve campaign performance
• Line-manage and mentor a junior team member
• Support innovation within the Individual Giving strategy by testing new products and channel

What We're Looking For:

• Significant experience in direct marketing or individual giving, ideally within the charity sector
• Proven success running large-scale, multi-channel campaigns
• Confidence managing large budgets and using data to inform decision-making
• Strong project management and organisational skills
• Excellent communication skills and stakeholder relationship management
• Line management experience preferred
• Familiarity with GDPR, fundraising compliance, and digital channels (e.g. paid social, PPC) is desirable
• A proactive, collaborative approach—and a passion for driving supporter growth

This is a great opportunity for a motivated fundraising or marketing professional to make an immediate impact in a temporary role, with potential for long-term opportunity.

Apply now to be part of something meaningful. 

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process

About Us

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity dedicated to improving the lives of older people in Lewisham and Southwark. We pride ourselves on our open and participative working environment, adhering to core values of fairness and equality as a service provider, employer, and partner. We are proud to partner with Macmillan Cancer Support to provide essential social prescribing and Cancer Champion services to individuals affected by cancer, through 2 year and 3-year funding, respectively.

Are you passionate about health equity and community empowerment?

Age UK Lewisham and Southwark (AUKLS) is looking for a dynamic, compassionate and community-focused individual to lead our Macmillan Cancer Champions Service. This vital role supports underrepresented communities in Lewisham to raise cancer awareness, reduce stigma, and improve access to screening and wellbeing services.

What You’ll Do

• Lead a community-led programme to raise cancer awareness and tackle stigma
• Manage and support a Volunteer Coordinator and a team of Cancer Champions
• Build partnerships with local health, social care, and voluntary sector organisations
• Ensure inclusive, culturally sensitive engagement with underserved communities
• Monitor impact and report to funders and stakeholders

What You’ll Bring

We’re looking for someone who is:

• Empathetic, proactive, and passionate about community health
• Experienced in managing staff or volunteers
• Skilled in stakeholder engagement and project delivery
• Committed to equity, diversity and inclusion
• A strong communicator with excellent organisational skills

We Welcome You

We know that diverse teams make stronger organisations. If you’ve never seen yourself in a role like this before — we encourage you to apply. We offer:

• Guaranteed interviews for disabled applicants who meet the essential criteria
• Anonymised shortlisting to reduce bias
• Reasonable adjustments throughout the recruitment process
• Applications in alternative formats (written/audio)

Ready to empower individuals and transform lives? Apply now and be part of our mission to create a healthier, more connected Lewisham!

Staff benefits

• 26 days annual leave + bank holidays (pro rata for part-time). Additional day's leave for Birthday
• One day a year for volunteering
• Access to Employee Assistance Programme, including access to 24/7 helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

Are you looking for a fully remote, purpose-led and meaningful leadership role, one where you will be dismantling the motherhood penalty for thousands?

Our client’s work sits at the intersection of providing information and support, research, raising awareness, and advocating and campaigning for change – always with a bold, unapologetic commitment to justice for mothers and parents.

Their impact over the last 10 years speaks for itself with 20,000 supported through their one-to-one advice line, successfully influenced key changes in UK law, including the Day-one right to request flexible working, and extended redundancy protection for pregnant women and new mums. Over 150 mentions in Parliament, Thousands of pieces of media coverage, including front-page features in The Times, The Guardian, and The Daily Mail and over 400,000 followers across social media, building a powerful digital movement

Culture and Inclusion

As Community and Membership Engagement Manger you will work with a wonderful Head of Communications and Campaigns, within a team values differences, is inclusive and passionate about creating a fairer world for working parents and mums.

The lived experiences we’d love you to have

Our client is not a “box ticker” instead they are a progressive and inclusive employer, one where they value your lived experiences and skills just as much and can see behind any gaps you might have on your CV.

As a Community & Membership Engagement Manager, you will own and manage our clients digital engagement strategy, ensuring members, supporters, and volunteers are engaged, informed, and active. You will oversee PTS’s owned media platforms, including membership channels, private forums, email newsletters, and social engagement spaces.

This role is about more than just community management, it’s about creating an inclusive, welcoming, and representative movement. You’ll engage underrepresented voices, ensure accessibility, and create content that speaks to a diverse range of parents. If you’re passionate about building online movements, crafting compelling content, and ensuring all parents feel heard and valued, we’d love to hear from you.

A core part of this role is diversifying our audience and ensuring our community is truly reflective of all parents, including Black, Asian and minority ethnic women, disabled parents, LGBTQ+ parents, and low-income families. You’ll develop inclusive strategies to expand PTS’s reach and remove barriers to participation, ensuring that those most affected by the motherhood penalty are at the heart of our work.

To be successful in this role, you will have experience and knowledge, demonstrating an ability to:

· Build Community & Digital Engagement, creating a brave and fearless movement

· Drive membership growth & engagement

· Create storytelling & user-generated content (Nothing About Us Without Us)

· Create, lead and manage digital content & online events

· Compile, interupt and use data, performance & continuous improvement

In return for your passion, commitment and hard work, you will receive some of the most competitive benefits across the sector, whilst knowing that every day you are changing the lives of parents, families and the workplace. Your passion for gender equity will be shape the lens through which you storytelling and campaign tirelessly for the good of the millions of women who continue to lose their jobs, get passed over for promotion and face a penalty for being a mum.

Here are just some of the benefits they offer:

· Flexible working is embedded in our culture with employees working different hours, and days of the week.

· 34 days annual leave, including statutory bank holidays. This is pro-rata for part-time staff.

· Paid leave between Christmas Day and New Year’s Day.

· 2 paid ‘’Wellbeing Days’’. These are days that can be booked off with no notice and no questions asked.

· 5 days paid leave to care for dependents. 

          days at nursery or school, or for activities such as sports day or school plays.

· Participation in a comprehensive workplace pension scheme with contributions from the organisation of 4%

· Enhanced maternity, paternity and adoption pay.

· Work from home onboarding and office set up

Next steps

We would love you to apply, which is a simple and transparent process, with a screening and interview stage with Scoutess Consultancy (recruitment partner for this role) and a one-stage interview with our client w/c 21st July (interview 24th July). Please note the advert will close on Sunday 13th July at midday, however, you may be contacted earlier if shortlisted.

Role Overview
The Talent Set are delighted to partner with our client on a fantastic Prospect Research Manager role. This exciting opportunity is for a highly skilled and experienced individual to join our client's team, leading the prospect research function and driving fundraising success. The successful candidate will be responsible for identifying and researching new prospects, managing existing pipelines, and collaborating with internal stakeholders to deliver high-impact fundraising campaigns.

Key Responsibilities

• Lead the prospect research function, developing and implementing strategies to identify and qualify new prospects
• Collaborate with internal stakeholders, including Account Managers and the Prospect Research Officer, to allocate prospects and drive fundraising campaigns
• Manage existing pipelines, tracking progress and ensuring timely follow-up with prospects
• Conduct due diligence on prospects, including research and analysis to inform fundraising strategies
• Champion the use of the CRM system and ensure data protection best practices are adhered to
• Promote good practice amongst the team, sharing knowledge and expertise to drive continuous improvement
• Work closely with the team to allocate prospects and manage individual pools
• Develop and maintain relationships with key stakeholders, including corporate partners and trusts and foundations

Person Specification

• Strong prospect research expertise, with experience of identifying and qualifying new prospects
• Excellent analytical and research skills, with the ability to conduct thorough due diligence on prospects
• Strong communication and collaboration skills, with the ability to work effectively with internal stakeholders
• Ability to manage multiple priorities and deadlines, with a focus on delivering high-impact fundraising campaigns
• Experience of using CRM systems
• Strong data protection skills, with a focus on ensuring best practices are adhered to
• Ability to work in a fast-paced environment, with a flexible and adaptable approach

What’s on Offer
This role is offering a salary of £48,000 for this 12 month contract. This role can either be hybrid or remote. This is a fast moving role and applications will close as soon as a suitable candidate is found.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are seeking a highly skilled Interim Virtual Fundraising Manager to join a well-established virtual fundraising programme. This is a key role in maintaining momentum and performance during a period of transition, offering an opportunity to provide both leadership and hands-on support.

Key responsibilities:

The Interim Virtual Fundraising Manager will be responsible for:

• Team Leadership & Operational Oversight: Line managing the Virtual Fundraising Lead, overseeing live and upcoming virtual fundraising campaigns, attending key planning and performance meetings, and escalating risks and opportunities to the Head of Mass Participation.

• Financial Reporting & Insight: Working with the Finance team to deliver accurate month-end income and expenditure figures, tracking and reporting on individual campaign budgets, providing weekly updates to the Head of Mass Participation, and supporting the creation of annual budgets and forecasting.

• Digital Marketing & Campaign Management – Hands-on Execution: Personally planning, building, and delivering digital acquisition campaigns across Meta and other paid media platforms, including ad creative, ad builds and scheduling, setting up targeting and budgets, and real-time optimisation.

• Digital Fundraising Tools & Supporter Journeys: Providing hands-on support with key platforms such as Funraisin, JustGiving, Meta fundraising tools, and Dotdigital, optimising landing pages, emails, and supporter journeys, troubleshooting technical issues, and ensuring a seamless supporter experience.

• Collaboration & Compliance: Working cross-functionally with key teams and ensuring all activity remains compliant with the Fundraising Regulator’s Code of Practice, GDPR, supporter data policies, Gift Aid, Safeguarding, and Risk Assessments.

Person Specifications

The ideal candidate will be an experienced, hands-on professional who can quickly integrate into a high-performing team and deliver immediate impact. They will possess:

• Strong experience managing digital fundraising or virtual challenge events.

• Excellent team management and cross-team collaboration skills.

• Confidence in working with budgets and income reporting.

• Solid hands-on experience of digital marketing, including paid social (Meta/Instagram) campaign management, creative/content creation and management, platform optimisation, and real-time decision-making.

• Experience using tools like GivePanel, Dotdigital, or similar.

• A deep understanding of supporter engagement and online giving.

• A calm, proactive, and solutions-focused approach with high attention to detail.

• Knowledge of fundraising compliance, GDPR, and supporter data practices.

What’s on Offer:

• £150.20 per day + £18.69 daily holiday pay (£168.89 total PAYE)
• Full-time opportunity
• A flexible working set up, remote working
• 4 month contract

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.