Client service manager jobs

About the role:

At Single Homeless Project (SHP), we’re driven by the belief that everyone deserves a place to call home and the chance to build a life that feels fulfilling and hopeful. In our Hammersmith and Fulham service, we provide that opportunity through one high-support hostel and two medium-support hostels, where 24 Londoners are rebuilding their lives while managing their mental health and other complex challenges such as substance use or past offending. This is a place where progress is measured not just in milestones but in moments of courage, connection and growth - and where your work has the power to change the direction of someone’s story.

As a Project Worker, you’ll play a leading role in helping clients understand and manage their emotional and mental health needs, while developing the confidence and skills to live independently. Through meaningful one-to-one work, you’ll carry out detailed needs and risk assessments, identify achievable short-term goals, and help clients strengthen relationships, expand social networks and access training, education or employment. Every day will bring new opportunities to inspire change - whether supporting a resident to manage a difficult day, celebrating progress towards recovery or working alongside a dedicated team to keep our 24-hour service running smoothly, including on weekends.

This is more than a job, it’s a chance to grow your career in a place that values your ideas, invests in your development and champions innovation in homelessness support. At SHP, you’ll be part of a tenacious, forward-thinking team determined to do what works, to go further, and to make London a place where everyone can thrive.

Please note that this role involves shift work, including a combination of early shifts (8:00 AM – 3:30 PM) and late shifts (2:30 PM – 10:00 PM), with shifts scheduled every other weekend.

About you:

• You bring real experience of working alongside people facing mental health challenges and complex needs, and you see their strengths long before their struggles.
• You understand mental health legislation and safeguarding, using that knowledge not just to protect, but to empower.
• You know how to get to the heart of someone’s needs, assess risk with confidence, and build action plans that lead to real change.
• You’re switched on to what it takes to work in a busy residential service, from managing tenancies to making sure everyone feels at home.
• You believe recovery is always possible - you know how to spark motivation, nurture independence and help people move towards the lives they want.
• You thrive on collaboration, working hand-in-hand with partners like community mental health and substance use services to make progress that lasts.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 26th April at midnight 

Interview Date: Thursday 7th or Friday 8th May at our service in Hammersmith & Fulham

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 68% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In 2025 we launched our new 5-year strategy- we are aiming to build a future where every woman, at any stage of her career, can access trusted, personalised support to secure employment. We aspire to be local in feel, national in reach, shaped by the voices of women, valuing every story and every success.

More information about who we are can be found on our Smart Works website.

About the Role

We are looking for a proactive, compassionate, organised and collaborative individual who has a passion for supporting and empowering women in their employment journeys.  

The South London Service Delivery Executive will play a key role in both the South London Centre and the wider Service Delivery Team across London. They will support with the smooth running of our service, create a welcoming atmosphere for all clients, volunteers and visitors and ensure that there is strong consistency and quality across every aspect of the service we deliver. 

The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.

How to Apply

Please head to our website to read the full job pack and then sumbit your CV and Cover Letter through our recruitment system. 

If you require any reasonable adjustments or alterations for the application and recruitment processes, please get in touch and we'd be happy to support. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

About the role:

This is a rare opportunity to take a clinical role out of a traditional setting and into the heart of Camden’s rough sleeping response. As Clinical Psychologist within our Rough Sleeping Outreach and Hub Service, you will work alongside people who are often navigating mental health challenges alongside homelessness, substance use and other experiences that can make engaging with support feel difficult or unsafe. Your role will be to help bridge that gap, bringing thoughtful, psychologically informed support directly to where it’s needed most.

You’ll combine direct clinical work with a strong focus on influence and impact. This means completing assessments and formulations, supporting access to appropriate mental health pathways, and holding a small caseload for more structured therapeutic work at the hub. Alongside this, you’ll play a key role in strengthening how the wider service understands and responds to trauma and mental health, creating space for reflection, shared thinking and more effective ways of supporting clients to move away from the streets and towards safety and longer term stability.

Working closely with outreach teams, hub staff and external partners, you’ll help shape a more joined up and human approach to support. You’ll also line manage and develop an Assistant Psychologist, contributing to both their growth and the wider offer to clients. This is a role where your expertise won’t sit in isolation - it will influence practice, shape culture and ultimately help more people access the support they deserve.

About you:

• You’re a qualified Clinical Psychologist (HCPC registered) with experience supporting adults facing multiple disadvantage, including homelessness, mental health and substance use
• You build trust in a way that feels genuine and consistent, especially with people who may have had difficult experiences of services
• You’re confident in assessment and formulation, and use this to guide meaningful, person centred support and decision making
• You have experience working alongside other services and professionals, and know how to navigate systems to get the right support in place
• You’re comfortable influencing practice beyond your own caseload, whether through reflective practice, consultation, training or informal day to day support to teams
• You bring curiosity, sound judgement and a calm, thoughtful approach, even in complex or high pressure situations

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 19th April 2026 at midnight

Interview date: Tuesday 28th April at our Head Office in Kings Cross 

Please note shortlisted candidates will be asked to complete a short online psychometric assessment prior to interview.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Please visit our website for BSL version. 

About Deaf Unity

Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. 

We are now at an exciting stage of growth and are looking for a proactive and highly organised Services Coordinator to help develop and expand our income-generating services. This is a key role within a small, ambitious organisation where your work will have a direct and meaningful impact on the deaf community.

About the role

This is a hands-on, varied role where you will lead on the coordination, development and promotion of Deaf Unity’s services. These include communication support (CSWs), interpreting provision, translation services, and a growing jobs board.

You will manage day-to-day service delivery while also identifying opportunities to grow income and strengthen what we offer—particularly in providing communication support services to deaf school leavers, jobseekers and professionals.

This role would suit someone already working freelance within the BSL or deaf services sector who is looking for flexible, purposeful work with room to grow.

What you’ll be doing

Service coordination and delivery

• Managing requests for Communication Support Workers (CSWs), BSL Interpreters and Translation services
• Matching clients with appropriate professionals and ensuring a high-quality, reliable service
• Building and maintaining a regular client base, encouraging repeat business
• Managing freelance staff, including rotas, onboarding and compliance (DBS, insurance, etc.)
• Handling quotes, invoicing and payment follow-ups
• Maintaining accurate records and ensuring smooth day-to-day operations

Growth and development

• Promoting Deaf Unity’s services and building relationships with new and existing clients
• Identifying and exploring new income-generating opportunities
• Supporting the growth of services for deaf school leavers, jobseekers and professionals
• Cross-promoting services alongside Deaf Unity’s training offer

Quality and improvement

• Ensuring services are accessible, responsive and high quality
• Gathering feedback and using this to improve delivery
• Keeping up to date with developments in deaf access and communication support

About you

We are looking for someone who is organised, self-motivated and confident building relationships. You will be comfortable managing your own workload and taking initiative to develop services.

You will ideally have:

• Experience managing services, projects or freelance provision
• Strong organisational skills and attention to detail
• Experience in outreach, sales or building partnerships
• Confidence working independently and managing multiple priorities
• A genuine commitment to accessibility, inclusion and deaf empowerment

Knowledge of the deaf community and communication support services (e.g. interpreting, CSWs) is highly valued.

Essential:

• Strong communication and interpersonal skills
• Proven ability to promote services and meet targets
• Ability to manage administration alongside relationship-building

Desirable:

• BSL Level 2 or above
• Experience using CRM systems
• Knowledge of interpreting or communication support best practice

Inclusion and accessibility

As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.

We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:

• Offering interviews in BSL
• Accepting applications in BSL video

If you require any support to apply, please let us know—we are happy to help.

Why join us

• Flexible freelance role with potential to grow in hours
• Opportunity to shape and develop services in a growing charity
• Work that directly impacts deaf people’s access to education, employment and support
• Collaborative, values-driven team environment

How to apply

-Please read the Job Description in full before applying

-Please submit your CV and a short supporting statement outlining your experience and interest in the role.

-We welcome applications in written or BSL video format.

Job Title:

Senior Legal Rights Team Manager

Department/Responsibility for:

Legal Rights Team

Line management of 3 employees

Reports To:

Director of Research and Support Services

Purpose of the Role:

Due to an ambitious strategy to increase our reach and revenue by 2027, and increasing demand for our legal services, we are ready to welcome an experienced Senior Legal Rights Team Manager to our Legal Rights Team.

We are looking for an experienced and organised individual to lead the delivery of our high-quality legal rights service, managing a team to ensure our services and support comply with regulatory obligations and remain up to date with the latest legal updates. This includes casework supervision within the team as well as managing your own caseload. The legal focus of the team’s work is within the health and social care field.

In addition, you will need to support the Director of Research and Support Services in managing our external relationships, evaluating and monitoring our service, devising and delivering training and supporting research and marketing activity. Additionally, you will use casework evidence to inform the Charity’s wider policy and advocacy strategies to achieve systematic change.

To be a success in this role, you should be an excellent communicator, proactive, flexible, highly organised and able to meet deadlines. This is a challenging but well-supported role, where you can make a large, career-defining impact for Cerebra and the children and families that we serve.

Key Areas of Responsibility:

1. Team Management and Supervision

• Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
• Ensuring that knowledge, training and skills are maintained within the team, with a particular focus on legal knowledge and expertise.
• Conducting inductions, performance management and ensuring casework supervision.
• Provide practical and person-focused coaching support to the Legal Rights Team.
• Ensure there is a continual culture and focus on learning and development and wellbeing.

2. Culture & leadership

• Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
• Build on excellent relationships between different teams and directorates for each other’s and Cerebra’s overall strategic goals and objectives
• Collaborate across departments to align partner activity with service delivery and communications.
• Contribute to strategic, organisational and cultural development.
• Champion innovation, growth mindset and learning from failure.

3. Legal Casework

• Oversee and supervise casework around health and social care legal entitlements.
• Manage referrals to the Legal Rights Service and triage new cases.
• Ensure that casework is managed in a timely, appropriate and compliant manner.
• Undertaking a personal caseload, including complex cases.
• Ensure all cases are handled in a timely manner - compliantly, effectively and ensuring quality standards are adhered to.
• Develop and maintain legal information products.
• Providing reports to the Director Group and Trustees where required on service performance, legal trends and key performance indicators.
• Use any common occurring problems that arise from the casework to feed into developing further research work into the area of health and social care.

4. Policy and Advocacy

• Utilise insights and data gathered from casework to identify systematic issues/updates and contribute to Cerebra’s policy and advocacy strategies.
• Collaboration and supporting the Senior Research, Policy and Influencing Manager to ensure insights and data trends identified from casework are appropriately actioned and communicated.
• Use knowledge, experience and legislative updates to influence wider policy changes.

5. General

• Monitor and evaluate the impact of the Legal Rights Team.
• Build and develop relationships with similar charities/organisations.
• Analyse trends in the area of health and social care law that can feed into future research projects.
• Develop and deliver Cerebra’s legal rights strategy, ensuring alignment with organisational goals and research priorities.
• Support collaboration across the different Cerebra teams.
• Experience using Client Relationship Management (CRM) systems or similar digital tools for recording and tracking work.
• Uphold Cerebra’s Data Protection Policy and all relevant confidentiality and safeguarding policies.
• Carry out any other reasonable duties in line with the needs of the team and organisation.

Please see attached job description for person specification.

Training & Commercial Manager (Maternity Cover – 9 Months)

The Role

The Royal Statistical Society (RSS) is an internationally respected professional body with over 12,000 members, dedicated to advancing the use of statistics and data for the public good. Our commitment to training and professional development is central to our mission, helping individuals and organisations put data at the heart of understanding and decision-making.

We are seeking an experienced Training & Commercial Manager to oversee the operation, promotion and delivery of the Society’s flagship training and commercial activities during a maternity cover period.

You will lead the management of our entire training portfolio, ensuring high‑quality course delivery, coordinating and supporting trainers, and building strong relationships with clients and stakeholders. You will ensure RSS training reflects current market demand, is well planned, financially robust and positioned for sustainable growth. Alongside training, you will oversee the Society’s smaller advertising income streams, including Significance magazine and the RSS jobs board, ensuring effective administration, customer satisfaction and sustainable revenue growth.

On a day‑to‑day basis, you will manage the full operational delivery of the training programme – coordinating logistics, maintaining clear communications with trainers and delegates, responding to enquiries, and overseeing the Moodle learning platform. You will manage key financial processes including invoicing, budgeting and reporting, and act as the central point of contact during live course delivery to ensure smooth and professional execution.

Finally, working closely with colleagues from across the organisation, you will develop effective marketing campaigns to promote training and commercial activity, drive bookings and achieve financial targets. You will also contribute to cross‑organisational projects, including the RSS website redevelopment, ensuring training and commercial activity is effectively integrated across the new site.

Your main responsibilities

• Own the end‑to‑end delivery of RSS training – planning, scheduling, coordinating and supporting every course.
• Liaise directly with trainers and clients to build relationships and deliver a polished, professional experience across virtual and in‑person formats.
• Implement engaging marketing campaigns to drive bookings, raise awareness and achieve targets.
• Maintain accurate financial records and processes including budgeting, forecasting, reporting, invoicing and reconciliation.
• Deliver continuous improvements across operational systems, including the RSS Moodle platform.
• Manage RSS advertising products, ensuring smooth customer journeys and successful promotional campaign delivery.
• Play a key role in the RSS website redevelopment, shaping how training and commercial activity appear and function online.
• Monitor performance, track KPIs and provide insights and reporting to support business decisions and drive income growth.

Who are we looking for

• Previous experience managing a successful training or events business.
• A strong commercial focus with experience of working in revenue‑generating environments.
• Ability to engage across multiple stakeholders with strong relationship management and customer service skills
• Able to drive day to day logistics and ensure smooth, effective business operations.
• Experience of delivering exceptional levels of customer satisfaction.
• Excellent prioritisation skills with an ability to juggle competing deadlines and activities.
• Comfort with CRM systems, financial processes and Microsoft Office.
• A positive, collaborative and solutions‑driven approach.

Contract Terms

• Competitive salary: £37,897 pro rata.
•  9-month maternity cover.
• 35 hours per week (flexible working available).
• Hybrid working with minimum two in‑office days (London office).
• 25 days’ annual leave pro rata + bank holidays + Christmas closure.
• Pension with up to 10% employer contribution.
• Occasional UK travel.

Apply now

If the above sounds like you, we’d love to hear from you!  To apply please upload your CV and a cover letter (no more than two sides of A4) outlining your relevant skills, experience and why you would excel within this role.

Applications close: ​Monday 4th May 11.30pm

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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Brief role description:

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The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

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​​Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.

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As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.

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​Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.

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​Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).

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​Interested? Want to know more about the Charity? check out our Website.

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Eager to know more the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

#LI-DNI

We are recruiting a dedicated Senior Client Services Coordinator to deliver our assistance dog programmes, providing tailored, one-to-one training & support to our clients and their dogs. This includes task work, obedience, and building strong partnerships through home visits, community sessions, and nationwide travel.

The Senior Client Services Coordinator will oversee the client services team, ensuring high-quality support across assessments, waitlists, aftercare, and partnerships. Responsibilities include training new staff, supporting recruitment, managing client progress and behavioural concerns, and contributing to team planning and performance.

The role requires strong experience in dog training and behaviour, excellent communication skills, and the ability to make informed decisions in a fast-paced environment. Flexibility is essential, including some evenings, weekends, and travel.

We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.

Overall job purpose

As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects.  You will lead on capital, conservation and maintenance programmes in East Anglia and beyond as required.

You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across a large geographical area, it is essential you have a full driving licence.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 27th April 2026.

The interviews will take place in London on Wednesday 6th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Are you looking for a pivotal role which will shape the future of a CIC and Charity working on key challenges in housing, education and employment? Are you excited to take on a strategic post which will demonstrably improve the charity’s work with its service users, supporters and other key stakeholders? If so, we’d love to hear from you! 

Kineara is looking for an experienced Communications Manager who can grow our fundraising potential and engage key stakeholders across the sector, while shaping and delivering communications and outreach campaigns that demonstrate our social value proposition and grow our support base. They will play a key role in helping Kineara grow our communications channels, increase audience engagement, expand our fundraising potential through data-driven campaigns and powerful storytelling; and build strategic relationships with existing and potential funders.

You will work closely with project managers and the Senior Leadership Team to shape communications around our key delivery areas including identifying how support services can reduce barriers to secure housing, work and school; prevent evictions and homelessness; and improve health and wellbeing of people facing challenges. You’ll use this understanding and data to shape impact storytelling and communications with existing and new stakeholders.

You will feel real ownership over your work and need to be self-starting, flexible and hungry to grow within an already impactful charity with a strong social mission and vision. You will be keen to understand how our work makes a difference to people and use our impact to demonstrate our social value.This role crosscuts a range of key specialisations, so you may have experience working in communications and be keen to widen your skillset; you may have a background in impact evaluation, you may have experience in curating digital content for charities; or you may have worked in fundraising or development for a non-profit. We are keen to invite candidates with a range of experience from a variety of non-profit roles and are especially interested to meet candidates who have been part of, or are ready to be part of, the strategic growth of a social organisation. 

Why us, now? Kineara is going through exciting changes as we rapidly expand our service user base and are opening up new avenues of finance, engagement and growth. Our most recent projects have put us at the forefront of innovative ways of delivering support to private renters or those living in temporary accommodation, working in partnership with housing services, private landlords, local authorities, solicitors and health services to envision secure housing for all. We are also a team with lived experience and are a culturally diverse, spirited and mission-focused team that takes care of each other. 

Why you? You are motivated by seeing people who have experienced marginalisation or vulnerability thrive and you have the drive to grow the reach of our organisation so that more people in need can access our support. You have a wide skillset and open attitude, ready to learn what you don’t already know and confident to lead on your projects but understand the value of listening, collaboration and working towards joint and shared ambitions.

Key Responsibilities 

Communications & PR 

• Develop, contribute to and implement impact-driven and strategic communications campaigns that build Kineara’s presence across its wide audiences and expand its fundraising potential

• Manage digital content strategy for Kineara, including producing short from video content, promotional videos, infographics, interviews, thought leadership, impact storytelling, case studies etc. to grow Kineara’s digital and social media footprint 

• Work collaboratively with practitioners and the housing projects manager to regularly develop and publish information sheets, resources and content on Kineara’s website

• Plan and manage campaigns and petitions that influence policy and shape key decisions affecting our client group 

• Ensure consistent implementation of Kineara’s brand messaging across all organisational engagements, campaigns, and materials, in alignment with Kineara’s identity, mission, vision, and core values. 

• Develop and maintain strong relationships with journalists, editors, and media outlets to proactively promote Kineara’s work, including identifying relevant media opportunities, pitching compelling stories, responding to media inquiries 

• Work closely with IT and business managers to ensure smooth running of internal communications 

• Maintain and expand Kineara’s website and its functionality to meet the growing needs of the organisation 

Fundraising 

• Develop positive relationships with a range of stakeholders providing funding to charities, including in the third sector, public sector, and the business sector, to raise awareness and promote our work 

• Contribute to grant and tender applications, and manage and coordinate work of external consultants supporting grant writing process where applicable 

• Manage and administer online fundraising platforms, and develop accessible, persuasive campaigns for public donations. 

Impact 

• Work closely with Operations Manager and practitioners to embed outcomes, utilise and optimise frameworks for monitoring and evaluate Kineara’s projects; and produce yearly evaluations and Impact Report of Kineara’s services 

• Utilise CRM software such as Advice Pro to generate data-driven impact analysis and develop evidence-based communications materials for donors, funders and stakeholders

• Use learning from impact analysis to share with team and deliver impact-driven communications and to share our social value to funders and other stakeholders. 

Business 

• Contribute to development of business plans and strategic decision-making, working with the CEO, Finance Lead and Operations Lead (SLT) 

Person Specification 

With a strong alignment with Kineara’s values, you will be: 

• An outstanding communicator who can engage, inspire and support colleagues, donors, trustees, volunteers and other stakeholders. 
• Confident in promoting thought leadership to share our knowledge to develop external alliances and discuss topical issues online
• Passionate about addressing poverty and inequality, and commitment to equality and diversity
• A self-starter and a team player, with a flair for building relationships.
• A creative communicator with a strong awareness of current and emerging trends in the charity communications sector, who proactively develops innovative and effective ways to communicate charitable causes, drive engagement, and inspire support. 
• Adept at big picture thinking and project management, but also be able to engage with the detail to ensure projects are successfully completed. 
• Comfortable with and skilled at change management and relish the strengths and challenges of a small and dynamic team in an evolving organisation.
• Analytical and reflective, but with excellent time management and ability to work under pressure.

Experience and Skills 

We’d like to see a strong track record that is relevant to each of the key components of the role, although we recognise that you may have stronger experience in one or more areas. You will be able to demonstrate that you could deliver in:
 

• Planning, executing, achieving targets to grow income streams, including donor prospect research, developing new donor relationships, and grant writing.
• Working on effective online or offline fundraising campaigns that influence a range of stakeholders, with a reflective, creative and innovative approach. 
• Using impact and outcomes to engage and promote services to funders, partners and other stakeholders.
• Developing brands and brand awareness in line with organisational objectives 
• Creating communications plans in support of strategic objectives, and executing these to a high standard, reflecting and improving these to achieve greater impact. 
• Familiarity with social media channels such as LinkedIn, Twitter and Facebook and solid experience of content creation and website management
• Creating and executing community, outreach and fundraising events. 
• Strong IT skills and familiarity with CRM databases, MS Office, Word Press.
• Ability to put together and manage project budgets.
• Creating, developing and adapting outcomes tools such as survey, questionnaires, and focus groups 
• Planning, creating and executing evaluations of projects, including creating surveys, events, questionnaires and feedback tools 
• Managing communications/fundraising officers and external consultants

How to apply 

To apply for the role, please send an up-to-date CV and a cover letter (up to two pages). Please provide concrete examples and experience where possible, however we are open to hearing how you might develop or demonstrate these abilities or attributes if you have not yet had many years of experience in the field. You can also include:  

• Why you wish to apply for this role   

• Your relevant experience, knowledge and skills, based on the person specification above.   

• What other qualities you have that you could bring to the role   

Please note we will be shortlisting candidates as we receive applications and reserve the right to close the advert before deadline date if the right candidate comes along.

Our Administrative Assistant sits at heart of Trauma Recovery CIC, coordinating client enquiries and referrals, supporting the client facing team and working with our Operations Lead to ensure everything runs smoothly. 

Trauma Recovery CIC’s Administrative Assistant is central to the organisation. The person in this role supports the
people accessing our services, the client facing team to provide the services, and the leadership team to ensure
accurate reporting to understand trends, needs and secure future funding.

They will coordinate referrals, booking initial appointments and sending information by email and post to those
who use the service and the professionals supporting them.

To support the team, they will ensure that the client management system runs smoothly, provide administrative
support and where possible tech support to the client facing team and ensure that records are accurate and up to
date.

To support the leadership team, they may coordinate events, research local services, support with completing
reports and funding applications and day to day ensure that communication between team members is clear.

Our Ideal Candidate

Our ideal candidate is someone who has the ability to communicate with the team, those using our services and professional with confidence and clarity, flexing their style to match the needs of the person they are communicating with.

They will have experience of working within a non-profit organisation.

They will have experience of using client management systems, Microsoft office suite.

They will have lived experience of recovery from trauma and be in a place in their own journey where they can use their experiences to empathise with others with similar experiences.

You will find more information about Trauma Recovery CIC, the role and how to apply in the application pack on our website

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​

Brief role description:

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The NST Client Advisor plays a key role in delivering the support centre function for the programme. Working closely with the Nova Support Team (NST), the Advisor provides initial advice, guidance, and assistance to Veterans who are at risk of contact with the Justice System or are involved in the Justice System.

​

​This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage).

​

​Some of your principal responsibilities will include receiving and triaging referrals for veterans who are at risk of, or involved in, the justice system, making timely first contact and completing initial registrations, and providing accurate advice and guidance while maintaining detailed records on the case management system.

​

As a NST Client Advisor, you will need experience in guiding and supporting individuals, strong communication and interpersonal skills, and the ability to work collaboratively with internal and external stakeholders while remaining highly organised and IT confident.

​

​Ideally, you will also have an understanding of the justice system, experience using Salesforce or similar CRM systems and a resilient and adaptable approach.

​

​Please note this role requires an Enhanced DBS check and Police Vetting (NVVP 2).

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​Interested? Want to know more about the Charity? check out our Website.

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Eager to know more the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Friday 24 April 2026.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

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#LI-DNI

We are looking for an inspiring Support Services Manager to lead our supported housing schemes, ensuring high‑quality, person‑centred support for women and children across our services.

If you are passionate about transforming lives, improving service quality and leading dedicated teams — we’d love to hear from you.

About the Role

As Support Services Manager, you will:

Lead and develop high‑quality support services

• Provide operational leadership across supported housing schemes
• Ensure trauma‑informed, person‑centred support plans and risk assessments
• Monitor KPIs, contractual compliance and service performance
• Drive service improvement and co‑production with clients

Manage, motivate and develop staff

• Line manage Support Workers and Volunteers
• Ensure supervision, training and performance management
• Support recruitment and staff development across the region
• Build a strong, motivated and skilled team

Champion safeguarding & risk management

• Act as a safeguarding champion across supported housing
• Ensure robust risk assessments, incident reporting and GDPR‑compliant records
• Support staff to maintain the highest safeguarding standards

Ensure housing & compliance excellence

• Work closely with Estates teams to maintain safe, compliant accommodation
• Support quality improvements across physical properties and service delivery

Build impactful partnerships

• Liaise with local authorities, commissioners, health partners and referral agencies
• Represent Life at case conferences, multi‑agency meetings and contract reviews
• Identify and respond to new referral opportunities

Drive quality, governance & reporting

• Produce performance reports and maintain audit readiness
• Support strategic growth and contribute to the department’s business plan
• Promote Life Charity within local communities and public forums

Manage budgets & resources

• Monitor expenditure and support resource planning
• Support with funding bids and service redesign
• Work with finance teams to ensure clients receive appropriate financial support

We’d love to hear from you if you have:

Essential experience & skills

• Experience managing or delivering support and/or care services
• Understanding of supported housing and estates management
• Strong knowledge of support planning, risk assessment and safeguarding
• Excellent communication skills with the ability to engage at all levels
• Strong organisational, leadership and problem‑solving abilities
• Ability to work independently, handle pressure and prioritise workloads
• Commitment to equality, diversity and inclusion
• Full UK driving licence

Desirable

• Relevant housing qualification (e.g., CIH Level 4)
• Experience working in a charity environment
• Experience in troubleshooting or service improvement roles
• Good strategic awareness

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £34,000 per annum

Hours: 35 hours per week over 5 days

Location: Home Based with Extensive Travel across the Midlands and South East England

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

The Operations Manager leads the day-to-day management of the office and administration team, oversees organisational operational and administrative systems, and acts as the key point of contact for all operational matters. They work collaboratively with the leadership team to develop, implement, evaluate and improve organisational operational policies and procedures, ensuring legal compliance, ethical working, effective service coordination and high standard client, staff, partner and stakeholder experience. They line manage the operations and administrative staff, recruit and manage volunteers and the volunteering service and coordinate trainers and the training service. At KSAAS, the operations lead is supported directly by the CEO, Head of ISVA Services & Head of Therapeutic Services and indirectly by the Board of Trustees.

Kent Sexual Assault & Abuse Service is a feminist organisation that firmly believes that sexual violence against women and girls arises from the patriarchal social structure in our society.  We believe this social structure causes and propagates gender inequality and that sexual violence is one tool that is used to control women and girls as part of this social dynamic.  We recognise the sexual violence affects people of al genders and provides a safe space for all survivors of sexual violence across Kent & Medway, where they can access the high-quality trauma-informed specialist practical and therapeutic support they need to recover from the impact of sexual violence and rebuild their lives.