SIG-Pathways is looking for a talented, passionate and ambitious Service Manager to oversee our Maidstone services supporting people in the criminal justice system towards positive resettlement outcomes and happy, healthy future.

This role will oversee our flagship residential support service for male and female prison leavers, consisting of 31 units of accommodation across 4 locations in Maidstone offering mixed levels of support. You and your team of Support Workers will deliver a trauma-informed service that provides residents a safe space to begin to address the underlying causes of their past offending, whilst equipping them with the skills and confidence to live independently at the end of their stay with us. You will also oversee our Housing First pilot project working in partnership with Maidstone Council to provide a holistic support package to people with complex needs and an accommodation need.

Reporting to the Head of Services, you will be responsible for contract compliance, standards and leading your service to ensure it meets or exceeds performance targets and achieves positive outcomes for the residents. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion and taking swift action to address any areas of underperformance. You will also be required to contribute to reports to SIG’s Board of Trustees.

You will lead on ensuring your service is adequately staffed, and maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your service and adopted by frontline staff when supporting service users.

You will be a subject matter expert in criminal justice, with a thorough understanding of risk management and an ability to develop creative solutions to complex problems. You will use your knowledge to hold your service to the highest standards, conducting regular audits and ensuring learning and best practice is cascaded to all staff.

The role will also be responsible for delivering the service within its budget so an understanding of financial management and budgeting processes will be necessary. Knowledge of supporting vulnerable people, excellent communication skills and being able to develop strong working relationships with your teams, commissioners and other key stakeholders will be vital to the role.

You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances. You will have some previous management experience, an ability to motivate and inspire, and a keen eye for detail.

Why work for us:

• Excellent core and on-going training aligned with personal development plan
• Access to employee assistance programme
• 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
• Medi-cash which includes the following:
• Discount gym membership
• Routine eye tests, glasses and contact lenses
• Dental treatment via NHS or Private
• Physiotherapy, Head Massage and a range of other therapies
• Life Assurance

If you wish to work with this challenging yet rewarding client group then this could be a perfect opportunity for you!

For more information, please visit our careers page in order to complete our online application form by clicking on the "Apply Now" button.

All successful applicants will be required to undertake an Enhanced DBS check and provide employment references covering the last 5 years period including one from your most recent employer.

The post holder will sit within the Senior Management Team and will provide leadership and operational support to the CEO for the management of all clinical services. The post holder will play a key role in overseeing MW’s wellbeing and clinical services to ensure robust clinical support and safe delivery of practice across all settings. The post holder will work closely with other members of the senior management team including the Operations and Service Development Manager (OSDM) and IAPT Clinical Lead, to lead on and/or contribute to the development of MW’s services and its strategic goals.

As the Head of Services, the post holder will lead by example and act as a positive role model for all staff by ensuring that all staff fulfil the requirements of their job descriptions and adhere to all organisational policies and procedures.

The post holder will ensure that the staff are appropriately supported and delivering a safe service based on the processes and protocols of the respective service, including NICE guidelines and protocols established by MW’s NHS Trust partners, where appropriate.

The post holder will be responsible for the development and leadership of MW’s wellbeing and clinical services, from client experience to complex care provision.

The post holder will ensure that the clinical governance arrangements including risk management are adhered to; support the OSDM to staff requirements including recruitment, selection and retention; support the OSDM in the development of good practice, to improve and evolve the processes and systems to meet the demands of the services.

The post holder will oversee the accurate record keeping for assessments and interventions in the respective services, ensuring high quality detailed notes are recorded in a timely manner.

The post holder is the Named Lead for Safeguarding, Risk Management and Information Governance Management for the organisation.

Applications for a jobshare role will be considered, with a minimum of 3 days commitment to the post.

Main Duties and Responsibilities

To provide strong leadership, cultivate a culture of clinical excellence and a robust clinical governance across all services in line with best practice:

• Provide support and oversight for good use of client or patient database and monitor effectiveness
• Work with the Chief Executive and the senior management team to monitor staff/practitioners/clinicians’ performance every month
• Produce service reports for steering group and contract meetings
• Produce reports, attend and contribute to MW’s board meetings every quarter
• Produce end of project reports and evaluation as necessary
• Support the development of the staffing strategy, recruitment, selection and induction. Actively participate in staff recruitment, including the short-listing and as a member of the interview panel for all clinical and frontline staff across MW’s wellbeing services.
• Deputise for the Chief Executive when necessary
• Assist the Chief Executive with fundraising applications to NHS Trusts and charitable trust foundations

Across all services, the post holder will be expected to:

• Monitor and review service targets and ensure all respective services meeting their Key Performance Indicators (KPIs) including waiting times, client screenings, treatment and recovery.
• Provide the clinical input and support to the OSDM to improve the clinical elements of service interventions, and help to implement on-going service developments
• Keep apprised of new developments e.g. in relation to short-term therapeutic interventions, social prescribing, community transformation and transition services, relevant to the respective service
• Jointly with the OSDM and the Chief Executive, ensure all complaints and concerns are handled effectively and efficiently, in accordance with MW’s procedures.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Protocols and arrangements are in place so that people can be stepped up and down to and from and within the service as required
• Support the OSDM to work collaboratively with MWS and WT CIC partners to ensure the service meets the required service targets and KPIs

In the IAPT Service, they will ensure:

• In conjunction with the IAPT clinical lead, the service is implemented and developed in line with national and local IAPT guidelines
• Therapists are attending the required level of clinical supervision as delivered by the IAPT Clinical Lead, Step 2 and Step 3 supervisors
• Work closely with Barnet, Enfield and Haringey Mental Health Trust (BEHMHT) clinical and management colleagues
• Promote the service and increase access for people with mild to moderate anxiety and depression including groups and communities who are underrepresented in the service.
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable

In the BWH Service, they will ensure:

• Referrals are paper screened based on risk and presentation for suitability
• Provide case management supervision on complex cases, and those presenting with risk, to support the Senior Wellbeing Navigator and BWH’s Wellbeing Navigator staff, and consulting the multi-disciplinary team (MDT) discussions for complex cases
• Regularly attend and contribute to the MDT discussions at the Joint Case Management meetings to ensure formulation of tailored wellbeing plans
• Work closely with the OSDM to provide highlights of the service including client presentations, complex case discussions and identifying the key needs and themes experienced in the community, to inform commissioners of the ongoing service delivery
• Support the OSDM in developing partnerships and fostering relationships with key stakeholders including commissioners, statutory services, other VCS organisations and service user groups

In the IVCS Service, they will ensure:

• The service aims to promote independence and resilience
• The service connects individuals with appropriate agencies through onward referral and connection based on their needs
• The staff team are supported with case management supervision on a regular basis
• Support the OSDM in promoting the service and increasing access for those identified by BEHMHT’s colleagues as suitable to be transitioned into the community.
• Support the OSDM in instilling the ethos of the WT CIC and MW in staff, providing the motivation and empowering the staff team to perform to the best of their ability
• Work collaboratively as part of the Core Locality MDT with clients to develop their co-produced, tailored recovery plan based on their wellbeing goals and promote personal responsibility

Information and Resources

Within all the key services, staff are required to record accurate contacts and engagement with service users on a regular basis.

The post holder will:

• Ensure that data quality across the service is to a very high standard, and staff complete all information requirements as agreed by existing processes and local protocols, enabling the generation of regular reports to provide up to date and accurate performance monitoring reports to commissioners

Clinical Services

MW’s wellbeing services cater for a wide range of mental health and wellbeing presentations in the community, ranging from mild to moderate mental health to severe and acute comorbid presentations. The post holder will have a strong knowledge of these issues, experience in managing cases with these presentations and will oversee:

Across all services:

• Maintain high clinical standards in all aspects of the work.
• Ensure staff are appropriately skilled and trained to deliver the service
• Clinical governance arrangements are in place to cover all clinical activity
• To develop and ensure implementation of Policies and Procedures for operation of the services
• Ensure staff attend their clinical supervision sessions as requested by their respective clinical supervisors, and adhere to and follow the guidance provided to ensure a safe service, implemented in line with the latest NICE guidelines where applicable
• Act as the designated lead for Risk Management and Safeguarding across MW’s services. They will possess the confidence and experience to support other team members to manage and deal with risk situations as and when they arise.
• Support staff to undertake risk assessment and risk management for individual clients and to provide advice on psychological aspects of risk assessment and risk management in line with BEHMHT Trust policies and procedures, including work with clients deemed as vulnerable adults.
• Drive improvement through client engagement

Education and Training

The post holder will ensure mandatory training is undertaken and relevant CPD opportunities for all staff including PWPs, other therapists, Wellbeing Navigators and IVS workers; and deliver/support the delivery of regular internal clinical skills training sessions across the team.

Professional

All staff working within the organisation will be expected to comply with the MW staff code of conduct, and to comply with local and national professional standards as required in their roles. The post holder will be expected to:

• Maintain standards of practice according to the employer and any regulating bodies.
• Ensure all aspects of confidentiality relating to both the service and individuals are maintained at all times with a clear understanding and implementation of GDPR data protection regulations
• Participate in individual performance review and respond to agreed objectives.
• Ensure all staff are aware of professional standards expected in the service. Work is carried out within the agreed policies and procedures and in adherence with NICE guidelines

Quality & Patient Safety

The post holder will be expected to adhere and comply with the following policies and the governance framework of MW and the WT CIC, including NICE guidance and best practice guidelines. This includes but is not limited to:

• Protection of Children & Vulnerable Adults
• Incident Reporting
• Identification, management and reduction of risk
• Monitoring of quality and compliance
• Health and Safety, and the environment for patients/clients, visitors and staff
• Infection Control
• Equal Opportunities
• Health and Safety
• Information Governance
• UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), access to Health Records Act 1990, and other relevant legislation

The post holder will be expected to maintain up-to-date knowledge of legislation, national and local policies and issues in relation to both the specific client group and mental health.

Organisational Change

As services develop and change, the post holder may be required to undertake other responsibilities within MW. These may include responsibilities such as the support of activities and events that promote the awareness and development of the organisation, and contribute to the ongoing efforts in fundraising.

Review

This job description is an outline, which reflects the present requirements of the post and is not intended to be an inflexible or finite list of duties and responsibilities. As these duties and responsibilities change and develop the job description will be amended from time to time in consultation with the post holder.

About us

Rocket Science is a specialist research and consultancy organisation working at the intersections between poverty and welfare, health and social care, and employability and skills. We are recruiting for a NEW role to join our growing organisation as Research Manager.

Our Research Managers play a significant role in helping to manage projects and people and ensuring we deliver our projects on time and to budget. Whether you are currently in a consultancy role and looking for a move, or equally in a service delivery or research related role and looking for the next step up this could be the job for you.

Rocket Science celebrated its 20-year anniversary and moved to a female shared leadership model last year. We are committed to tacking inequalities and focused on making Rocket Science an inclusive and diverse workplace, you can find out more about our aspirations here.

Our values provide the foundation for our work

• Focusing on people’s lives – We work to improve the systems and support that affect people’s lives and ensure their lived experience informs change.

• Working with you – We work collaboratively with our clients, to tailor the support they need and bring our expertise, insights and networks so they can grow and achieve their vision.

• Developing realistic solutions – We bring practicality to our work, which is evidence-led, looks at the bigger picture, and provides relevant solutions that put policy into practice.

• Working at the intersections – We work at the intersections of issues and needs to remove boundaries and siloes to address systemic inequalities.

• Looking to the future – We always look ahead to identify emerging needs, anticipating future trends and support our clients and colleagues to be trailblazers.

• Being inclusive and empowering – We foster an inclusive working environment that empowers and inspires our colleagues, clients and partners.

We were one of the first companies to sign up to the Scottish Business Pledge and we are an accredited Living Wage employer and accredited with Investors in People Gold and Investors in Young People Gold. For more detail visit our website. 

About you

We are looking for people with between three to five years-experience in one or more of our areas of interest. Rocket Scientists are curious, can-do people with both an eye on detail and on the future. As Research Manager  you will be managing a range of projects often responsible to a Project Director – including the meeting of milestones, distributing work across company staff as needed and maintaining close working relationships with clients.

You will:

• Lead or contribute to a range of consultancy projects and tasks, including evidence reviews, evaluations, needs assessments, surveys/consultations, face-to-face interviewing, focus group facilitation and analysis.

• For our social statistics role you will help drive this area of work across the organisation and provide leadership on statistical analysis, quality and data visualisation.

• Produce proposals, reports and papers in appealing and appropriate forms which may include briefings, newsletters, articles, and blogs.

• Maintain an awareness of policy issues in the UK (and where appropriate internationally) and keep up to date with policy and legislative changes which will influence Rocket Science’s areas of interest.

• Contribute to the development of ideas, products and services on behalf of Rocket Science and/or its clients.

• Supervise, manage, lead and develop others to make effective contributions to our organisation

Skills and Experience

We are looking for a good communicator with:

• Experience of managing complex projects within timescales and on budget.

• Ability to develop close and trusted working relationships with a wide range of current and potential clients.

• Ability to develop and sell ideas and solutions which respond to recognised client needs and produce and present winning proposals.

• Experience in one or more of the private, public and/or voluntary/community sectors.

• Ability to work independently and initiate, plan and prioritise complex workloads and meet individual deadlines.

• Ability in analysing, interpreting and responding to government policy.

• Ability to research, track, analyse and present information in ways that are appropriate to the task.

• For the social statistics role you will have a relevant degree or work experience in social sciences, economics or applied maths or similar.

• For the other relevant work experience and/or degree in one of our areas of work ideally skills, housing or criminal justice

The details:

We work around 37.5 hours week with some flexibility, offer a generous pension scheme and a range of other benefits and are currently working a hybrid model between the office and home. We are currently working 50% in the office, with base for this role considered in Newcastle.

Rocket Science operates an equal opportunities policy and will appoint solely on the basis of the applicant’s ability to do the job in question. We do not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability, nor will such factors play any part in decisions on appointment or selection.

The groupwork programme at SurvivorsUK has been running for five years and is a crucial aspect of our client service. As Manager of the service you will be responsible for the core twelve session closed groups, as well as the 17 current themed and open access groups which form part of this programme. 

You will oversee the delivery of the groupwork service to survivors with complex and high support needs, for whom traditional methods of delivering counselling services don’t work. The service is inclusive of people with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry.

As Groups Manager you will need to demonstrate the ability to line manage the groupwork team and have both a passion for service development at strategic level and a track record of supporting clinical staff. You will also need to be a skilled counsellor or/and group manager with recent experience of highly vulnerable clients. 

Our advice team supports nearly 4,000 kinship carers each year with expert advice. We’re looking for an accomplished leader and manager to lead our growing advice and information team. As part of our new three-year strategy (2022–2025), we’re focusing on developing our high-quality, user-centred services to support more kinship carers when they need it most.

You’ll be an excellent manager, supporting your team to unlock their potential, develop new skills and pilot new channels of support and information (online chat, legal advice, and web content, among others). Our new Kinship Compass project is about developing clear and easy-to-access pathways to advice and information and peer support across local kinship communities. As our Advice and Information Manager, you’ll work closely with your team to support this project, taking the lead on developing the advice and information pathway.

We are growing and so is the need for our kinship carers. You’ll be a dynamic, thoughtful leader supporting a passionate and committed team.

You’ll work with our Online Service Innovation Manager to continuously improve the service, embrace digital solutions and create efficiencies and processes to drive performance and increase our ability to provide more support to kinship carers across England and Wales.

In this role, you'll work 28 hours (4 days) per week, and we offer flexibility so you can fit your home life around your job (which is really important to us).

About Kinship

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voices and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

In return, we offer 30 days’ annual leave plus bank holidays (pro rata if part-time) and a pension.

For further details about the role, please refer to the attached job specification.

To apply, please click the Apply button to send us your CV and cover letter, along with a completed Equal Opportunities form.

Closing date: 9am on Monday 6 June 2022.
Interview date: w/c 20 June 2022.

Carers UK is recruiting to a new role - a Senior Public Sector Client Manager with a focus on building our business offer in the public sector, primarily with health bodies and local authorities.

The pandemic has really shone a light on the pressures on the UK’s unpaid carers, and with as many as one in four of us now providing care we believe we have a burning platform to bring about change, as well as provide carers with the support they need.

The new Senior Public Sector Client Manager will drive activities to grow engagement in the public sector with Carers UK’s digital products and services (including our Employers for Carers forum and Digital Resource for Carers) and manage the acquisition and retention of individual public sector clients as well as large scale block contracts that deliver digital support for carers.

About you

We are looking for someone with a track record of business planning and account management, and the ability to identify new business opportunities and to develop and deliver them.

You will be a highly motivated self-starter with demonstrable experience in acquiring and managing contracts and client accounts and a good understanding of public sector health bodies and local authorities and the systems in which they work. 

You will have experience of liaison, consultation and negotiations with external organisations at a senior level, and have excellent relationship building skills.

And you will be passionate about making life better for carers and be excited to raise the profile of unpaid carers.

About the role

We are a truly inclusive team and strive to work to our values - we are Attentive, Ambitious and above all Achievers.

This is an opportunity to create a role within our Business Development and Innovation team to energise and develop our public sector business and to grow and cement new relationships that can transform delivery of our digital support for carers.

Diversity and Inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard. 

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is Friday 27 May 2022 at 5pm

First interviews will be held week commencing Monday 30 May 2022

You can make a genuine difference. Our evidence-based interventions have a real and lasting impact for our clients. At Thrive, we use gardening to enable people with long term health conditions and disabilities to improve their health and wellbeing.

It’s a joy to see the life changing impact of our services and to know that my job really makes a difference.

We’re looking for a new manager who can enable our passionate and committed team of practitioners to deliver an excellent service for our Client Gardeners in Battersea, London. If you have experience in adult social care and are ready to take the next step in management, come and work for Thrive. We’ll support you in progressing your journey.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

To apply, please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive.

Closing date for applications: 9am Friday 20th of May 2022

First round interviews: Friday 27th of May

Carers UK is looking for a Public Sector Client Executive to help grow our business offer in the public sector. 

The pandemic has really shone a light on what Britain’s unpaid carers do and with as many as one in four of us now providing care we believe we have a burning platform to bring about change, as well as provide carers with the support they need.

The Public Sector Client Executive will support the Business Development and Innovation team to develop, deliver and grow income from Carers UK’s products and services - including the Employers for Carers forum and the Digital Resource for Carers - focusing on public sector clients, primarily health bodies and local authorities.

About you

You will be collaborative and have excellent communication skills and be highly confident in approaching and building rapport with prospective and existing public sector clients. You will have the ability to prioritise and manage a combination of different tasks, and to work effectively and efficiently to tight deadlines.

About the role 

Carers UK’s Business Development and Innovation team develops and delivers a range of digital products and services for unpaid carers. You will be a self-starter who will assist the business development team to develop, deliver and grow its earned income activities in the public sector. You will carry out prospects research to support new business development, while providing support to existing clients and building relationships through active client engagement. You will receive relevant training, guidance and coaching.

We are a truly inclusive team, we offer flexibility and we live and breathe our values. We are Attentive, Ambitious Achievers.

Diversity and Inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard. 

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

The closing date for applications is Friday 27 May 2022 at 5pm

Interviews will be held week commencing Monday 30 May 2022

An exciting position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal applicants for this position will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

Engagement

• Receive referrals of Nova Veterans (veterans in contact with the Police, in Nova areas, either because they have been arrested or because they are working with the Police as they are at risk of arrest).
• Undertake search for Nova veterans where contact details are missing following referral including use of social media.
• Establish first contact with referred Veterans.
• Support the Nova Team Leaders and Case Managers to engage with veterans.
• Register Nova Veterans on the CRM system.

Support Network Referrals

• Manage referrals for Nova Veterans to organisations in the Support Network, including diary management and reminder calls.

Tracking and Follow-up

• Contact Nova Veterans who are in the support network following referral.
• Report any issues or problems that the tracking reveals.
• Follow up Nova Veterans at 3 months and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to Nova Clients and other stakeholders.
• Record all interactions with Clients and other Nova stakeholders.

Ideally applicants should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The successful candidate will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

The role is offered initially on a one year fixed term contract, but with options to extend and possibly become permanent. A competitive salary package of £20,100 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. The closing date is 28th February 2022 with interviews scheduled within the following week. 

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years, an Enhanced DBS disclosure and Non-Police Vetting (NPPV 3).

Do you imagine yourself holding a portfolio of exciting and varied clients, delivering presentations and workshops on diversity and inclusion and undertaking the vital work needed to ensure LGBTQ+ people are free to be their true selves? Do you want to use your skills and experiences of workplaces to harness the power they see in the world around them to ensure they live in a world in which inclusion is at the heart of all they do? Are you passionate about policies and processes that help assist in this? If this is you, then apply to join them as Diversity Champions: Client Account Manager at Our client.

Our client is a human rights charity. They stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. They imagine a world where all LGBTQ+ people are free to be themselves and they can live their lives to the full.

Over the last 30 years, they have helped create transformative change in the lives of LGBTQ+ people in the UK. Their campaigns drive positive change in public attitudes and public policy. They ensure LGBTQ+ people can thrive throughout their lives by building deep, sustained change programmes with the institutions that have the biggest impact on them, whether they're learning, working, praying or playing sport.

As a Client Account Manager, you would be a key part of a team of driven, passionate people who are working together to deliver their Free to Be Strategy (2021-25). For this role they are looking for someone with experience of workplaces; no matter the sector. They want to hear from a wide range of experiences; those with experience of multiple sectors, those who may not have worked in diversity and inclusion before and individuals looking for a career change.

They especially want to hear from those who haven't worked in charities before, but who are dedicated to the power of workplace inclusion.

Their people make up a vibrant, dynamic community. Lots their staff have a personal investment in the work they do, and many come from marginalised backgrounds. They're proud of this diversity, and of their support for one another – in their teams, their network groups, and their friendships.

Salary: £28,940 inside London, £27,440 outside London
Contract Type: Permanent
Hours: Full Time
Location: Farringdon
Closing Date:8 June 2022

You may have experience of the following: Account Manager, Client Relationship, Client Account Manager, Business Development, Sales, B2B, Account Management, Graduate, New Business Development, Sales Executive, Customer Service, etc.

Ref: 133 103

Would you like to finish work each day knowing that you have made a difference? Why not join us as a Contract Manager?

You’ll be joining the friendly Harrogate and Scarborough Resettlement and Community Safety (RACS) teams. We provide housing related support services for offenders, supporting them with their accommodation and ways of reducing the risk of reoffending.

Key to the role will be cultivating a positive team culture, ensuring your services are a great place to work, acting as a role model and demonstrating good practice. You’ll be responsible for proactively managing and developing your team and the quality of the service.

All you need is:

• Experience of working with and supporting vulnerable people
• A keen interest in housing and homelessness
• Strong interpersonal skills with the ability to build effective relationships
• A full UK driving licence and have access to transport.

So, what’s in it for you?

You’ll benefit from:

• Hybrid working
• Commitment to flexible working
• Incremental progression
• 25 days annual leave plus bank holidays, rising to 30 days
• Many learning and career development opportunities, with paid and tailored training
• Free Employee Assistance Programme 24/7 including access to counselling and GP services
• Employer contributory pension scheme
• Good maternity, paternity, and adoption benefits
• Care workers discounts
• Access to our Employee Networks including BAME, LGBT+, Mental Health and Wellbeing etc.
• Health and wellbeing opportunities
• Cycle to Work Scheme
• Access to Corporate Health Plan

We aim for our workforce to reflect the diverse and exciting region we serve.

We encourage you to apply early as your application will be reviewed as soon as it is received, and we reserve the right to close this job advert sooner subject to finding a suitable candidate.

Good Luck!

Closing Date:  23:59 Sunday 29 May 2022

Interviews TBC

Our client is an auditing firm dedicated to delivering exceptional service with a personal touch. They are proud to place the utmost importance on developing strong personal relationships with their clients and that focus has enabled them to establish a strong reputation with charities and social purpose organisations. Working for their organisation will give you a broad and rewarding experience, no matter your role.

They have a great company culture, having fun at work and being family friendly is important to them. They value their people, the friendly and supportive environment, and their clients.

Our client is a growing business and now is a great time to join them on this exciting journey.

Does this sound like an organisation that you would like to join? Find out more about the Client Services Co-ordinator below. They look forward to reading your application.

The Role

The Client Services Co-ordinator role is varied and involves preparatory and administrative work for audits, working closely both with trainee accountants and professionally qualified audit staff. Exceptional attention to detail and superb communication and organisational skills are required to effectively carry out this role. A successful applicant will gain an understanding of the different stages of the audit process, advanced Microsoft excel experience, and delivery of excellent client service.

Full training will be provided.

Responsibilities

The job includes, but is not limited to:

- Developing knowledge of the audit process to proactively provide support
- Setting up, implementing, developing, and using relevant processes and systems including tracking and monitoring systems for ongoing work
- Taking personal responsibility for getting the job done, reprioritising to meet deadlines as necessary
- Proactively learning about the aims and objectives of the not-for-profit/social purpose sector and how these are reflected in the support required by clients through all areas of the firm’s work
- Preparing template accounts in Microsoft Excel
- Generating and updating standard documents in Microsoft Word, Excel and PowerPoint, including bank letters, and audit strategies and reports
- Editing and finalising accounts in Excel based on instructions from audit staff
- Raising bills and preparing invoices via Drive, the firm’s customer relationship management (CRM) database
- Checking, updating, and inputting data fields on the CRM
- Setting up electronic files as necessary
- Managing electronic calendars and booking meetings including scheduling audit and advisory work as instructed, using the firm’s electronic work scheduler
- Making travel arrangements for staff
- Liaising and building good relationships with various partners, managers, and clients
- Engaging in and contributing to meetings with colleagues virtually and in person
- Taking meeting minutes
- Proof reading documents
- Editing and formatting written and numerical documents in Excel and Word
- Answering phones, handling post, and interacting with clients and suppliers
- Participating in training new team members, sharing skills and knowledge where and when required.
- Assisting with the preparation of training materials
- Attending internal and external events and meetings as required (with the requirement on occasion to travel), taking minutes or action notes if required
- Providing administrative support for marketing events when needed, including attending events off site to meet and greet delegates
- Covering for other members of the team as required including meeting and greeting clients
- Being always aware of commercial and client confidentiality

Skills and Experience

Qualifications

- GSCEs in Maths and English at grade C/4 or above, or equivalent level qualifications in Maths and English

Work experience

- At least 1 year of administrative experience gained within a busy office environment, either via paid or voluntary work

Skills

- Desire to work quickly and responsively, with the ability to prioritise tasks effectively
- Must be a positive, flexible, self-starting person
- Successful experience of meeting deadlines
- Experience working collaboratively within a team as well as ability to work independently
- Excellent IT skills, including use of databases and Microsoft Office (particularly Excel, Word, and PowerPoint)
- Confident to work with numerical data
- Superb attention to detail
- Exceptional communication skills: the ability to communicate effectively at all levels and to different audiences, both verbally and in writing
- Desire to develop competence and knowledge continually, based on self-analysis of skills and feedback from others
- Openness to new ideas and different ways of working, and the ability to take on new tasks and areas of delivery continually

Location: London
Contract Type: Permanent
Hours: Full Time
Salary: £26k-£28k, depending on experience
Benefits: 25 days annual leave plus bank holidays , flexitime scheme, competitive financial and wellbeing benefits

Ref: 133 095

Do you imagine yourself holding a portfolio of exciting Sport sector clients, delivering presentations and workshops on diversity and inclusion and undertaking the vital work needed to ensure LGBTQ+ people in Sport are free to be their true selves? Do you want to use your skills and experiences of workplaces to harness the power they see in the world around them to ensure they live in a world in which inclusion is at the heart of all they do? Are you passionate about policies and processes that help assist in this? If this is you, then apply to join them as Diversity Champions: Client Account Manager at Our client.

Our client is a human rights charity. They stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. They imagine a world where all LGBTQ+ people are free to be themselves and they can live their lives to the full.

Over the last 30 years, they have helped create transformative change in the lives of LGBTQ+ people in the UK. Their campaigns drive positive change in public attitudes and public policy. They ensure LGBTQ+ people can thrive throughout their lives by building deep, sustained change programmes with the institutions that have the biggest impact on them, whether they're learning, working, praying or playing sport.

As a Client Account Manager, you would be a key part of a team of driven, passionate people who are working together to deliver their Free to Be Strategy (2021-25). For this role they are looking for someone with experience of workplaces; no matter the sector. They want to hear from a wide range of experiences; those with experience of multiple sectors, those who may not have worked in diversity and inclusion before and individuals looking for a career change.

They especially want to hear from those who haven't worked in charities before, but who are dedicated to the power of workplace inclusion.

Their people make up a vibrant, dynamic community. Lots their staff have a personal investment in the work they do, and many come from marginalised backgrounds. They're proud of this diversity, and of their support for one another – in their teams, their network groups, and their friendships.

Salary: £28,940 inside London, £27,440 outside London
Contract Type: Permanent
Hours: Full Time
Location: Farringdon
Closing Date:8 June 2022

You may have experience of the following: Account Manager, Client Relationship, Client Account Manager, Business Development, Sales, B2B, Account Management, Graduate, New Business Development, Sales Executive, Customer Service, etc.

Ref: 133 103

We currently have an opportunity within our Events and Venue Hire Team for an Event Manager to join us in a full time position. This position will be supporting the operational delivery of private and corporate events at Kew Gardens. The events range from weddings to corporate dinners and conferences.

The role will involve responding to client enquiries and conducting venue site visits for clients and supplier to plan all the small details of the event in the lead up to the event, followed by managing on the day event logistics to ensure everything runs smoothly. You will deliver an excellent standard of customer service for the client and ensure high standards are maintained in all aspects of the planning and delivery of Kew’s Venue Hire events.

This role will be responsible for the line management of our team of zero-hour event assistants throughout the calendar year and line management of a summer seasonal contract between April – October each year.

Previous experience of the operational delivery of events in a venue environment is essential for this role, including the ability to work to tight deadlines, manage multiple clients and meet targets. Excellent communication and attention to details are a must. Experience in line management of a direct report is preferrable.

You will be required to work weekends and evenings on a very regular basis.

This role is based at Kew with the option of regular home working, subject to operational requirements. 

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

Join us on our journey as protectors of the world’s plants and fungi.

No agencies please.

Closing Date 05/06/2022

Interviews will be conducted week commencing 20th June 2022.