Client service manager jobs

Team: Retail

Location: Shawlands Road, Glasgow

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Up to £25,140.96 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• This position will lead the running of one of our Boutique charity shops, where customers discover a curated selection of luxury fashion and accessories. As Shop Manager, you'll help create an elevated retail experience, combining exceptional customer service with a passion for sustainable style and Cats Protection's compassionate mission. From welcoming clients to maintaining high visual standards, you'll play a key role in delivering a premium shopping environment that reflects both quality and kindness.
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity is defined in the Retail Performance framework
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviors of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewelry and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Shop Manager’s:

• Experience from working in a relevant retail environment, ideally in a fashion/luxury setting
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 4th January 2026

Virtual interview date: Week commencing 12th January 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Job description

Hillside Clubhouse is recruiting an IPS Employment Specialist to join our dynamic Islington team, supporting people with mental health conditions to gain and retain employment. The IPS Employment Specialists within the Islington IPS Service work within the nationally recognised IPS (Individual Placement and Support) model within NHS secondary and primary care mental health teams, based in the heart of Islington.

We believe diverse teams create better outcomes for the people we support. While we welcome applications from everyone who meets the criteria, we are particularly keen to hear from Black men, who are currently underrepresented in our team and in the wider mental health and employment support sector. Your perspective and experience can help us shape services that truly reflect the communities we serve.

Who We Are: 

Hillside Clubhouse is a co-produced mental health employment support charity working across Islington. We support people with mental health conditions into training, volunteering, and employment opportunities. People can access our services via our Clubhouse, where they can share their skills and expertise with others and support the running of the charity.  Alternatively, they can receive support out in the community from one of our Employment Specialists based within NHS mental health teams.

The Role: 

We are recruiting for one IPS Employment Specialist role within our Islington IPS Service. This position will be based within the North London NHS Foundation Trust mental health services in the borough of Islington.

As an IPS Employment Specialist, you’ll play an important role in supporting people with lived mental health experience on their recovery journey by supporting them back into paid employment. This is an opportunity to offer ongoing support, to motivate and provide people with hope, while developing the tools and skills required to recover - ultimately transforming their lives.

A variety of skills are needed in this post including but not limited to: a strong ability to develop empathy and rapport with clients; a determined approach to seeking out job opportunities; a person centric-approach to working with people; strong communications skills to motivate clients; strong administrative capabilities and an attention to detail engage with prospective employers via business development and face-to-face meetings, as well as to be able to challenge some perceptions around mental health. 

The postholder will be directly employed by Hillside Clubhouse but work under an Honorary Contract from the North London NHS Foundation Trust.  They will be managed directly by the IPS Operations Manager but work as team member within the clinical team. The role is dynamic and involves being integrated in a clinical team, working within the community, and we operate a flexible working policy where working from home is also permitted up to two days per week.

Overall Aim: 

To enable people with mental health issues to gain and sustain competitive employment by working within the evidence-based Individual Placement and Support (IPS) model.

Duties: 

Please see the Job Description and Person Specification attached for a full description.

Application Instructions:

We are a Disability Confident employer and actively encourage applications from people with lived experience of mental health conditions.

Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.

All job offers are dependent on satisfactory references and a DBS check. The successful candidate will also be required to attend mandatory Safeguarding Adults, Children & Young People training.

The recruitment process will be an assessment centre approach, including a task, role play and individual interview. We envision the whole process lasting no more than 90 minutes.

We reserve the right to close this advertisement early if a suitable candidate is identified. Interviews may be scheduled on a rolling basis as applications are received.

This role is central role to delivering Screen Share's award-winning Digital Access Programme, which refurbishes donated technology and distributes it to refugees and asylum seekers across the UK. This is a new role in the team designed to increase our capacity to support a growing client base. It is both practical and operational, involving both technology
management and customer service.

The role focuses on making sure the right devices reach the right people. You will process referrals, coordinate fulfilment, and work with clients, partners and volunteers to make sure devices are delivered smoothly and any challenges are resolved with care. This requires clear and confident communication, strong organisation, and a trauma-informed, safeguarding-aware approach to working with people from many different backgrounds.

On the technical side, the post holder will support the end-to-end management of Screen Share’s IT assets. Working closely within the Operations team, this includes logging and racking devices, maintaining accurate database records, supporting physical storage and stock control, assisting with secure data sanitisation, and preparing devices for distribution through careful packaging and postage. This element of the role ensures that all devices are handled safely, securely and in line with our operational and data protection standards.

The role sits within a busy, highly collaborative and fun Operations team, where people support one another, share knowledge freely, and work together to solve problems. You will have opportunities to learn from colleagues, contribute your own ideas and experience, and help shape how we work as the organisation grows.

The role also contributes to wider operational tasks and projects, making it well-suited to someone who enjoys variety, collaboration and building effective systems in a growing charity.

Key Responsibilities: 

Customer Service

Explaining Screen Share’s referral process to individuals and partner organisations seeking support, and signposting to external services where appropriate. Sharing responsibility with the wider team for client and partner communications,
responding promptly, professionally and courteously. Support in-person device distribution at partner charities, libraries
and accommodation settings, and provide remote technical support to clients via phone and email, communicating
clearly, patiently and with care. 

Data Management and Administration

Reviewing, prioritising and processing referral applications, completing digital paperwork and issuing delivery and tracking information. Capturing, updating and maintaining accurate client and device data to support day-to-day operations and impact reporting. Allocating devices based on client needs and available stock, and handling all client, partner and donor information in line with data protection policies and GDPR requirements.

Postage and Packaging

Preparing, packaging and dispatching devices and accessories securely using postal and courier services. Ensuring all equipment is packaged safely and appropriately to prevent damage in transit.

General Operations and Ad-hoc Support

Participating fully in team meetings and contributing to shared problem-solving. Supporting the refurbishment process as needed, including data sanitisation, basic diagnostics, installing operating systems and logging donated devices. Assisting with fulfilment across other programmes and providing general administrative support to ensure the smooth day-to-day running of the Operations team. 

Personal Specification

Essential 

• Excellent written and verbal communication skills.
• Experience working in customer service or similar role
• Experience working in a busy Operations role.
• Experience working with databases.
• Proactive and positive attitude, problem-solving instinct and excitement to collaborate with and support team members.

Desirable

• Direct experience or advanced knowledge of the UK asylum and immigration system.
• Experience working with vulnerable adults.
• Experience of working in a charity or small team.
• Intermediate knowledge of IT including laptop components, troubleshooting, diagnostics and refurbishing procedures.
• UK Driving Licence.

Application Process:

Stage 1:
Please submit a short cover letter (no longer than 1 A4 page) and CV via CharityJob. The cover letter should outline your suitability for the role and how your professional and personal experience will add value to our team and community

Deadline: Tuesday, 6th January 2026 at 9am

Stage 2:
We will invite shortlisted candidates to remotely complete a timed written task between 6pm on Thursday 8th January 2026
and 10am on Monday 12th January 2026.

Stage 3:
In-person interviews will take place on 15th and 16th January at Screen Share’s offices in Kentish Town, London

Screen Share is committed to being a fair, inclusive and supportive employer. We actively encourage applications from
people with lived experience of forced migration and from backgrounds underrepresented in the refugee sector, digital
inclusion sector and our team. We are happy to discuss reasonable adjustments at any stage of the recruitment process.

Harrogate Homeless Project

Client service manager job advert

Harrogate Homeless Project is seeking to recruit a Client Service Manager to lead and develop the Client Services Team and Support Worker Team. This is an exciting opportunity to be part of a growing team and to have the opportunity to make a real difference to our work.

The post holder will be responsible for the strategic growth and compliance across the services we offer to clients including accommodation, social activities, education and welfare support.  To represent the charity at local, regional and national policy forums and be the trusted voice on homelessness and rough sleeping in North Yorkshire.

We are looking for someone who has a positive approach to their work with the ability to initiate and maintain constructive relationships with clients and colleagues. If you have a passion for making a difference to homelessness in Harrogate, then we would love to hear from you.

This is a full-time position consisting of 37.5 hours a week. These hours will normally be worked between 9.00am – 5.00pm however some flexibility is required to vary working hours to cater to client needs and assisting them with their appointments.  The salary for the post is £42.500.

This position will be based across our two sites – Hostel, Bower Street, Harrogate, HG1 5BQ and Springboard, Lower Hall Wesley Centre, Oxford Street, Harrogate, HG1 1PP.

Join us and help shape the future of homelessness support in the Harrogate district.

Closing date for applications is 5pm on Friday 9th January 2025, with interviews taking place week commencing 12th January. If you wish to apply for this post please forward a CV along with a supporting statement, showing how your experience fits with the job description and person specification this is available on the vacancies section of our website.

About Us:

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

Company Benefits – • A supportive team environment • Opportunities for career advancement, • 33 days holiday (inc bank holidays) • Healthcare package • Travel benefits • Workplace pension scheme.

Department: Property Services
Contract: Permanent
Hours: Full Time (5 days per week, onsite and/or in the field — not a hybrid role)
Salary: £38,750 per annum
DBS requirement: None

Property Manager – A Strategic Career Opportunity in one of London’s Most Significant Estates

The London Diocesan Fund (LDF) is seeking an ambitious, recently qualified surveyor to join its Asset Management team of four other surveyors. This is a unique opportunity to work within one of London’s most diverse and historically significant estates, comprising over 1,500 assets across 18 boroughs, collaborating with leading consultants.

As Property Manager, you will enjoy a high degree of autonomy and play a pivotal role in shaping the future of the estate. This position offers exceptional opportunities for professional development and forms part of the team’s long-term strategy.

Key Benefits of the Role:

• Purpose and Impact: Reduce risk and costs through excellent management of multi-occupied properties
• Optimise assets held by c.125 internal clients that support the mission of the Church of England in London

• Autonomy and Responsibility: Lead property management services across the Diocese and be the asset management lead for a defined area.
• Strategic Exposure: Gain experience in complex property law, charity governance, ESG initiatives, and heritage compliance.
• Career Growth: Benefit from structured development opportunities designed to accelerate your career development.

Candidate Profile:

• Degree in Real Estate with strong analytical and commercial skills.
• Excellent communication and relationship-building ability.
• Proactive, adaptable, and committed to professional excellence.
• Commitment to London real estate and the optimisation of property assets
• Right to work in the UK.

This is more than a property management role—it is a strategic career move offering influence, growth, and purpose within one of the UK’s most dynamic property environments.

Key Responsibilities

• Manage a mixed property portfolio, overseeing service charges, lease events, tenant applications, and contractor performance.
• Lead on property data, reporting, and performance metrics, supporting strategic estate management.
• Work with internal teams on refurbishments, building projects, and wider property management plans.
• Build strong relationships with clergy, parishes, and tenants, offering guidance to maximise the value and potential of church land and buildings.
• Support market research, financial analysis, insurance processes, and the digitisation of property records.
• Contribute to ESG, Net Zero, and organisational culture initiatives.

Please refer to the attached Job Description for the full details of this role.

About the London Diocesan Fund

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. You can find our Diocesan 2030 vision, which outlines our priorities for the next 10 years on our website.

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people.

Equality, Diversity, and Inclusion

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community.

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation.

Safeguarding

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Benefits of working with us

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits:

• Competitive remuneration package
• 27 annual leave days to rise to 30 after 5 years’ service, plus bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

To apply

Submit your application and CV online via Pathways. Please refer to the person specification and JD when you’re answering the application questions.

For more details, please see the full Job Description and Person Specification or visit the LDF Careers Page.

Interviews will be held in person on 20 January 2026. Early applications are encouraged, as the position may be filled before the closing 

We will always stand by people standing up to an unjust immigration system. We provide a safe haven for people to rebuild their lives and our Immigration Manager role is a key part of that. Leading our biggest team, you will manage the delivery of our immigration advice projects and work with our Senior Legal Aid Advisor to oversee our legal aid contract. 

Main Role:

• Manage and motivate the Immigration Team and supervise the client work.
• Manage and conduct a caseload of immigration advice and casework.
• Ensure that LRMN complies with all regulatory bodies including SRA, IAA, Legal Aid Agency and ICO
• To be responsible for the professional development of the Immigration team 

Please see the job pack attached for additional information.

Job title:        Employment Advisor

Reports to:    Client Services Manager

Line reports: None

Location:London

Salary:           £29,000 - £32,000 (London)

Hours:           Full-time (37.5 hours per week), with occasional evening or weekend work (TOIL provided). Open to flexible working.

Contract:       Permanent

Overall purpose

The Employment Advisor (EA) plays a key role in supporting refugees and people from refugee backgrounds to progress towards and secure sustainable employment. The EA provides tailored employment advice and guidance, helping clients build the knowledge, confidence, and skills needed to navigate the UK job market. This role will work with clients at various stages of their employment journey, with a particular focus on those in the earlier stages of understanding career options, developing employability skills, and exploring education, training, and volunteering opportunities.

The EA will deliver one-to-one and group-based employability support, collaborate with employers and volunteers to source opportunities for clients, and maintain strong relationships with referral and support partners to ensure a holistic approach to employment support.

Key Responsibilities

We are a fast-paced charity that prides itself on its flexibility and responsiveness so your responsibilities may change, develop and grow according to the needs and development of our programmes. 

1) Client Support

• Provide tailored one-to-one support to clients, helping them understand the UK labour market, define career goals, and develop employability skills. This could be in-person or online depending on client needs.
• Support clients with CV and cover letter writing, job applications, interview preparation, and job searching.
• Guide clients in identifying appropriate employment, education, training, and volunteering opportunities that align with their career aspirations.
• Deliver group sessions to help clients build knowledge and skills in a supportive peer-learning environment.
• Manage a caseload of clients with varying needs, adjusting frequency and intensity of support based on individual requirements.

2) Employer, Volunteer and Referral Partner Engagement

• Engage with employers to build networks and identify job, training, and work experience opportunities for clients.
• Attend job fairs and community events to connect clients with employers and recruitment opportunities.
• Support outreach initiatives by building and maintaining relationships with local referral partners, including Jobcentres, community organisations, and other support services.
• Liaise with volunteers to source additional expertise and mentoring opportunities for clients.
• Establish and maintain relationships with referral partners and support agencies to signpost clients to additional services, including welfare, housing, and mental health support.

3) Service Delivery and Administration

• Maintain accurate and up-to-date records of client interactions, progress, and outcomes in the CRM system.
• Implement and adhere to monitoring and evaluation processes to track client outcomes and inform service improvements.
• Identify and escalate safeguarding concerns, making appropriate referrals and ensuring clients receive the support they need.
• Support managers with additional projects, such as research, resource development, and service improvements.

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack when you click 'Apply'.

Other considerations 

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

 Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.  

How to apply 

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role).

Closing date for applications is Tuesday 30 December at 11:30pm.

We belong to the Experts by Experience Employment Network, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and /or are from a refugee background. Please feel free to use information and resources found here, which may help in preparing your job application.  

If you are an expert by experience (a refugee or migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support with your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Andleeb Khan for further details. You can find contact details on the final page of this recruitment pack.

We are open to flexible working arrangements and alternative working patterns.

Become an Apprentice Worker and use your lived experience to inspire clients throughout their recovery while gaining a qualification and working on your professional development.

At St Mungo’s, we believe in creating opportunities for people with lived experience of homelessness, substance use, mental health challenges, involvement with the criminal justice system, and/or recovery services. Our Apprenticeship Scheme is designed to help you build a career while making a positive impact. We have opportunities available for 18 month fixed term contracts as Client Support Apprentice Workers.

What you’ll do as an Apprentice Worker

Working as Client Support Apprentice Worker, you will complete practical work experience and academic learning, and work alongside colleagues, students and volunteers working together to empower clients, with a variety of needs in achieving personal goals.

• Gain practical experience and skills in caseload management while working in a person-centred way to support wellbeing and recovery.
• Learn how to deliver day-to-day services while collaborating with colleagues and external partners.
• Have opportunities to shadow experienced staff and receive on-the-job training, observing how we empower our clients to access the right support and move on.
• Complete the practical element of your apprenticeships with meetings and event attendance as well as formal learning while completing a Level 3 Peer Worker qualification.
• Complete on and off the job learning, shadowing and development opportunities.
• You will receive support and supervision from an Apprenticeship Advisor as well as a direct line manager, every step of the way.

Where you’ll work

We’re excited to offer 2 Client Support Apprentice Worker opportunities, joining the team in the London Borough of Camden in the following services:

Camden Shared Houses: A large service spreading across 6 properties and supporting over 40 clients with their needs around homelessness, substance use, mental and physical wellbeing. This service works closely with Camden Council, other accommodation providers in the Adult Pathway, CAPP nurses, and other local services to ensure clients receive holistic support and move towards independence.

North Camden Mental Health Accommodation Services: A mental health supported accommodation service supporting clients with high and low support. Generally, clients move to high support services from hospital and move on from there to low support and then into independent accommodation in the community. This service works closely with other providers within the Mental Health Pathway and community mental health teams.

What we’re looking for

We’re looking for self-motivated people who can bring their own lived experience of recovery or using services, and use it positively and appropriately to inspire and empower our clients on their journey.

• You will have great communication and listening skills, empathy, and a genuine desire to make a difference.
• You will have some experience through volunteering or working in a similar setting, basic admin and IT skills and a  proactive attitude towards learning.
• If this sounds like you, we encourage you to apply!

If you don’t think you meet all of the requirements, we would still love to hear from you. You can find more information about the scheme and our contact details on our website, why not get in touch with the team who can answer your questions. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on Monday 12 January 2026

Interview and assessments: between 27-29 January 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• A full-time, paid role (37.5 hours per week) for 18 months.
• A comprehensive training programme.
• A dedicated team to support and empower you.
• Excellent development and growth opportunities
• A diverse and inclusive workplace
• Great pay and other benefits

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking a Counselling Manager to lead our clinical services.This is a fantastic opportunity for an experienced therapeutic professional to combine clinical practice with leadership, safeguarding, and project management.

If you are looking to make a real impact on women and children’s lives, then please do get in touch. 

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate counselling manager, aligned with our feminist ethos and the needs of our service users, you will bring experience in leading counselling services, with a proven ability to deliver high-quality, trauma-informed support for women affected by domestic abuse. You will have experience in managing counsellors and/or volunteers, providing clinical supervision, and ensuring best practice across service delivery. You will be able to oversee the full cycle of service management, including monitoring outcomes, safeguarding, and compliance, while also contributing to service development and innovation in line with our strategic priorities.

If you are looking at the next step in your career into management, whilst making a real impact on women and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge, relevant to this post.

Closing date for applications: To be considered on a rolling basis.

Interviews: To be held on a rolling basis.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities.

We are seeking an experienced Finance Manager to lead our Finance Team and ensure the smooth running of the department. Reporting directly to the Director of Finance, you will play a key role in delivering accurate financial reporting, managing budgets, and driving process improvements.

You will oversee the production of Monthly Management Accounts, Budget Variance Reports, and ensure all Balance Sheet reconciliations are completed accurately. This role involves close collaboration with budget holders and other departments, providing clear and meaningful financial information to support decision-making.

You’ll be part of a values-driven organisation committed to making a difference. We offer a supportive environment where your expertise will help shape the future of our finance function.

Please note, this role requires two years post qualification experience in ACCA, ACA or SIMA & experience of people management. Charity experience is also preferred.

Key Responsibilities

• Manage and support the Finance Team
• Oversee day-to-day financial transactions using Xero
• Prepare monthly management accounts and budget reports
• Reconcile control accounts and investigate discrepancies
• Assist with annual budget setting and system updates
• Handle VAT (including partial exemption)
• Liaise with auditors and prepare annual accounts
• Identify and implement efficiencies and controls
• Contribute to updating finance policies and procedures

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish.   

Our services include:    

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values 

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Please note, this job will remain open till 09/01/2026, however we will be conducting screening interviews as applications come in.

Salary: £40,000 per annum

Hours: 35 hours per week across 5 days

Location: Leamington Spa

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service    
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality:   

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Citizens Advice Canterbury District is looking for a Finance Manager to join the newly formed Citizens Advice North East Kent. As such you may be required to work from any of these Citizens Advice locations: Swale, Canterbury District and Thanet and remotely, as required.

We are looking for someone who will provide a full financial management service to ensure Citizens Advice North East Kent operates effectively and is compliant with all legal and sector requirements, ensuring that accurate and timely financial information is produced for the Chief Executive Officer, the Senior Leadership Team and Board of Trustees.

This is a newly created post within our organisations, established as we undergo significant structural changes and merge our three districts into a single entity. The transition requires dedicated financial expertise; therefore, we are looking to appoint a Finance Manager who will play a key role in supporting and influencing this organisational change. The post holder will be responsible for overseeing the financial monitoring and reporting of our newly formed organisation and ensuring robust financial management throughout the transition and beyond. You will need to ensure the sharing of financial knowledge and reports amongst senior colleagues so that they can understand financial implications of decisions. The post is open to some remote working as well as those able to work in our geographic locations.

Business Development & Partnerships Administrator

Salary: £26,607

Contract: Permanent

Hours: Full-time

Location: Hybrid (40% office-based)

Start date: ASAP

Reports to: Business Development & Partnerships Manager

About Suzy Lamplugh Trust

The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity, founded in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986. For almost four decades, the Trust has worked to reduce the risk of violence and aggression through education, campaigning, and support, helping create a society in which people are safer and, feel safer in their everyday lives.

About the Role

We are seeking a proactive and organised Business Development & Partnerships Administrator to support the Trust’s commercial activities, including training, consultancy, and digital products.

This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent customer service and sales experience, and supporting smooth operational processes. Your role will be central to responding to client enquiries, coordinating bookings, preparing materials, supporting marketing activity, and maintaining accurate records. You will work closely with the Business Development & Partnerships Manager to deliver high-quality client experiences and contribute to the growth of the Trust’s commercial income, which supports our wider mission to keep people safe.

Key Responsibilities

Client Support & Administration

· Respond promptly to new business enquiries, prepare quotes, and schedule introductory calls.

· Process bookings, maintain CRM records, and ensure all follow-up actions are completed.

· Support trainer deployment and logistics, ensuring accuracy of client information.

· Gather and organise client feedback after sessions, highlighting any issues to the Manager.

· Maintain positive client relationships to encourage repeat business.

· Support basic outbound sales activity, including follow-up emails and sharing product information.

Marketing & Communications

· Assist with the delivery of digital and marketing campaigns, including preparing content and scheduling posts.

· Maintain accurate commercial information on the Trust’s website.

· Prepare materials for events, trade shows, and conferences and represent the Trust when required.

· Track marketing activity performance and maintain enquiry/campaign records.

Product Quality & Development

· Support administration of the training consultant pool, maintaining documentation and onboarding records.

· Coordinate quality-assurance processes by collecting feedback and organising observations.

· Support updates to training materials, consultancy packs, and digital product content.

Person Specification

Essential

· A strong interest in the mission and values of the Suzy Lamplugh Trust.

· Experience in administrative support within a customer-facing or commercial environment.

· Strong organisational and time-management skills with the ability to meet deadlines.

· Confident communicator (written and verbal).

· Ability to work independently and collaboratively in a small team.

· High attention to detail and accuracy in data entry and record keeping.

· Strong IT skills, particularly Microsoft Office (Excel essential).

Desirable

· Experience using Salesforce or similar CRM systems.

· Experience in a charity or small organisation.

· Experience supporting sales, customer service, or marketing functions.

· Knowledge or experience relating to the VAWG sector.

Personal Attributes

· Positive, proactive, and adaptable.

· Self-motivated, reliable, and organised.

· Logical and solution-oriented.

· Supportive team player with a “can-do” attitude.

Special Requirements

This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).

Application Process

To support a fair and values-based recruitment process, all applicants are asked to submit:

1. CV

2. A covering letter to outline:

a.  how your personal values align with the values of the Suzy Lamplugh Trust

b. What do you think good customer service looks like

This forms an important part of our assessment process and helps us understand your commitment to our mission. Please note that CVs sent without a covering letter will not be considered.

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross per annum, depending on experience

Closing Date: 8 February 2026

Assessment Day: 16 February 2026

Are you looking for a new opportunity supporting volunteers to give their best?

The Marine Society & Sea Cadets (MSSC) is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with the Marine Society. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success.

About the role

We are currently looking for a Volunteer Support Manager to join our innovative Young People, Volunteer and Business Support Directorate. You will manage the Volunteer Support Team and develop and maintain efficient volunteering systems used by our volunteers. This is a key role focussed on supporting the charity’s volunteering strategy and championing best practice in volunteering.

This is an exciting time to join the Sea Cadets with the opportunity to make a real difference to the way volunteers are supported and recognised. The Volunteer Support Manager will be responsible for the effective and efficient administration of the volunteer processes via Microsoft Forms and Power Automate, as well as reviewing existing and implementing new systems to make them as effective and as volunteer friendly as possible.

Responsibilities

• To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre to ensure the delivery of effective and timely support to the volunteers
• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers
• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
• To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards
• To develop guidance and associated resources for the support of volunteers
• To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date

Requirements

• Experience of managing and motivating a large team
• Experience of managing, reviewing and refining complex administrative processes
• Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products
• Experience developing processes which are targeted at both internal and external audiences
• Experience of delivering a first-class service to clients or customers
• An understanding of the voluntary and community sector, ideally within the youth field

Desirable

• Experience of managing or supervising a team based remotely
• Experience of being a volunteer
• Experience of managing an onboarding process with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first class customer service
• Experience of leading projects manging change with various stakeholders
• Experience of working with volunteers and the knowledge of how to ensure they are supported

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Robertson Bell is pleased to be supporting NSPCC in their search for a Financial Accounting & Control Manager to join their Finance & Procurement team on a permanent basis. NSPCC are the UK’s leading children’s charity, committed to ending cruelty to children and ensuring every childhood is safe and supported. They have been working to protect children for over 100 years, providing services, advice, and campaigning for change.

The Financial Accounting & Control Manager will report into the Head of Central Finance and lead a team of four, overseeing primary ledgers, balance sheet reconciliations, statutory accounts production, tax compliance, and treasury management. The postholder will be responsible for ensuring operational effectiveness and technical compliance across financial processes, while providing high-quality financial advice and guidance to colleagues across the organisation.

The organisation:

From their campaigns to their services, the NSPCC strive to make a difference in everything they do. They work with schools, provide support and advice for families and deliver therapeutic services. They undertake ground-breaking research, campaign for change, and run two free helplines providing support and advice: Childline (for children and young people) and Helpline (for adults seeking advice). Between 2016 and 2021, they helped make 6.6 million children safer from abuse - but they won’t stop until they stop child abuse and neglect altogether.

The key duties of this Financial Accounting & Control Manager will be:

• Lead the production of consolidated statutory accounts for NSPCC and its subsidiaries, ensuring compliance with SORP and accounting standards.
• Implement, monitor, and enforce internal financial controls to ensure integrity of ledger and reporting.
• Manage VAT, direct tax, and corporate tax compliance, including planning, returns, and negotiations with HMRC.
• Oversee cash flow monitoring and treasury management, including investment and banking relationships.
• Critically evaluate and improve financial processes, documenting procedures and ensuring adherence across the team.
• Manage month-end and year-end close processes, balance sheet reconciliations, and financial reporting.
• Lead and develop a team of Financial Accountants and Finance Officers, ensuring workload management and staff development.

The successful candidate will have:

• A CCAB-qualified accountancy qualification with experience in a complex financial environment.
• Experience producing consolidated statutory accounts and managing external audits, ideally within the charity sector.
• Proven experience in implementing, documenting, and enforcing financial controls.
• Experience managing, developing, and motivating a small team.
• Strong attention to detail, excellent communication skills, and the ability to convey financial information to non-finance colleagues.
• A proactive and solution-focused approach with experience of process improvement and compliance initiatives.

By joining NSPCC, you will have the opportunity to work for an influential organisation making a real difference to children’s lives.

This role will be based out of their offices near Liverpool Street, with two days per week required in the office and the remaining days remote. The salary on offer is £53,623 to £62,629 plus £3,366 London Weighting Allowance. Applications are being reviewed daily, so submit your CV for consideration ASAP to ensure you don’t miss out!