Client Service Manager Jobs in Central London, Greater London
Using Anonymous Recruitment
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We are recruiting a Service Development Manager to lead the sustainable development and impact of our community based services, broadening participation from users and vounteers in shaping what we do and how we do it.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
About this post
We have a new role for a Service Development Manager. You will be creative and independent thinker who can work across a range of disciplines to increase our community presence, drive improvement in areas of our business performance, and build participation from volunteers, clients and their families in shaping the charity's sustainability.
You will be a key player in shaping the charity's future. Building on the continued delivery of our growth targets over the next two years, you will help shape the analysis of what our future development looks like and bring values and ideas that align with that already in place across the organisation.
You are someone
- Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability
- Understands the value of volunteering and user participation in a building community based organisation
- Will work hard to drive performance and financial resilience in their service portfolio
- Actively support and promote the charitys objectives across its core boroughs and contractual partnerships.
Key Responsibilities for this role
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To lead the development and delivery of operations, new initiatives, partnerships in our community and volunteer services.
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To lead the development of volunteer capacity across the charity, particularly our horticulture and day opportunities services.
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To manage staff at our horticultural service and promote our nursey and community garden to drive its development and sustainability.
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To work with the leadership team to identify and apply for grants, partnerships and other financial support options to drive service development and income growth.
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To support the charity’s drive toward values-based recruitment and leadership of its staff, volunteers and those using its services.
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Work to ensure that the business priorities and targets associated with the corporate strategy are being met for their service portfolio and the staff working with.
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To draft bids and grant applications (or to support others in doing so) that underpin new areas of work or investment to support existing service provision.
Critical Values in the delivery of this role
- A commitment to building independence and self-confidence amongst the teams you lead and the colleagues you support.
- Recognition of the skills, knowledge and commitment of those working for the organisation or supporting its aims
- A professional, can do attitude that finds solutions in the darkest corners.
- A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front
Benefits in working for us
The charity ensure the following benefits for all its operational staff:
- A baseline commitment to pay london living wage for all its front line staff.
- A commitment to training and professional development to support internal progression as part of our performance support.
- Inclusion in and contribution to the charity's pension scheme
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
- Access to a range of discount schemes
- Access to the charity's employee assistance programme
- Access to travel card loan and bike to work scheme
Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00 (midday)-11:30pm across all of our boroughs.
This role is for our Ealing Safe Space, 4:30pm - 11:30pm. You may be required to cover at other locations across Hammersmith & Fulham, Ealing and Hounslow.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
- To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one and group basis. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site. This role directly supports the service managers in keeping to a high standard service.
You can download a PDF of the job description for this role at the bottom of the page.
Key Responsibilities
See attached job description for full list of responsibilities
- Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
- Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
- Understanding of risk and risk management
- Understanding safeguarding adults and children processes and legal requirements
- Understanding of safety planning and de-escalation
- Experience of working with challenging behaviour
- Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
- Promoting people’ rights and responsibilities
- Considering each person as an individual
- Listening to clients and encouraging positive steps towards self-management of crisis and recovery
- Providing advice, information, practical and emotional support to clients
Person Specification
See attached job description for full person specification
- Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
- Experience of line management within a mental health setting
- Experience of de-escalation
- Experience of managing challenging behaviour and dealing with clients with complex needs
- Evidence of continual professional development
- Understanding of the Recovery Model in mental health
- Understanding of the principles of trauma informed care
- Understanding of suicide prevention and safety planning
- Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
- Understanding of how to report and mitigate risks
- Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
- Understanding of relevant legislation and policies
- Understanding safeguarding adults and children processes and legal requirements
- A good understanding of mental health conditions
- Experience of working with vulnerable individuals
- Capacity to work within an agreed shift pattern
- Experience of delivering information and advice (housing, benefits, debt etc)
- Experience of non-clinical, therapeutic interventions like psychoeducation
- Ability to work out of hours and on weekends
Disclosure and Barring Service Check
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equal Opportunities
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
The client requests no contact from agencies or media sales.
Micro Rainbow is a leading UK organisation working with LGBTQI people seeking asylum and LGBTQI refugees to enable them to live in safety, with dignity and to rebuild their lives. Our operational teams are based across the UK providing specialist support to LGBTQI people on: safe housing; navigating the complex asylum system; addressing homelessness and poverty; tackling social isolation and accessing health care, education, and employment.
Micro Rainbow has ambitions not only to meet fully the demand for safe housing of LGBTQI asylum seekers by increasing the number of its safe houses but also to improve the experience of LGBTQI people seeking asylum and LGBTQI refugees across the UK by providing specialist LGBTQI services.
Micro Rainbow is looking for an Individual Giving Manager to create an individual giving and fundraising strategy for the organisation. In this newly created position, you will play a crucial role in nurturing relationships with individual supporters to make a difference to the lives of LGBTQI refugees and asylum seekers in the UK. As Individual Giving Manager you will be responsible for creating and implementing strategies to attract, retain, and upgrade Micro Rainbow’s allies (individual donors), ensuring a steady and growing stream of funding and contributing to the sustainability of Micro Rainbow.
This role requires a candidate with a strong background in building relationships and identifying and developing new prospects. They will need experience in the development of strategic and creative giving programmes and to be excited at the prospect of pursuing new opportunities for the organisation by engaging with individual and major donors, and high net worth individuals.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with learning disabilities and enduring mental health support needs across our Supported Living Services in Kingston and Richmond.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes based services in Kingston and Richmond.
Who you are
You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.
Key Responsibilities of this role
Your primary responsibilities will include:
- To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accomodation.
- To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
- To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
- To work independently across the boroughs we operate in, with people in their homes or in accessing support and resources across the community.
Critical Values in the delivery of this role
- A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
- Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
- A professional, can do attitude that finds solutions in the darkest corners.
- A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.
Benefits in working for us
The charity ensure the following benefits for all its operational staff:
- A baseline commitment to pay london living wage for all its front line staff.
- A commitment to training and professional development to at least Care Certificate NVQ level 3
- Inclusion in and contribution to the charity's pension scheme
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
- Access to a range of discount schemes
- Access to the charity's employee assistance programme
- Access to travel card loan and bike to work scheme
Please complete a covering letter and CV that indicates how you meet the key criteria in the person specification
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.
The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.
This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.
If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.
KEY WORK AREAS AND MAIN DUTIES
Staff management
- Managing a small advice team, ensuring the quality of the advice provided.
- Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
- Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
- Creating a positive working environment in which equality and diversity are promoted and staff can do their best.
Quality and service delivery
- Leading the welfare advice services, including contributing to possible future expansion.
- Maintaining a small personal caseload (approximately one day’s work per week).
- Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
- Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
- Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
Operational support
- Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.
For more information about the role and who we are looking for, please see the attached job pack.
Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).
WHAT DOES BIAS DO?
BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.
To apply, please submit a CV and cover letter (max. 1500 words). Your cover letter should demonstrate how you meet the essential and desirable criteria for this role, with supporting examples.
We encourage candidates to apply as soon as possible as interviews will be carried out on a rolling basis.
The client requests no contact from agencies or media sales.
The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers. You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people.
For more information, please see our Job Application Pack below.
Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
North Surrey Domestic Abuse Service (NSDAS) is a charity that
- has supported anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom & Ewell for over 20 years
- we provide free confidential and independent advice, skilled practical help and ongoing emotional support and information. We have supported 966 clients and their children
- we are a member of Surrey Domestic Abuse Partnership (SDAP)
- we take a strengths based, needs led, trauma informed approach to build resilience and foster independence
Our Benefits include:
Pension, free eye test, employee assistance programme, clinical supervision, flexible working, length of service and birthday recognition
Key aspects of the role:
- Develop NSDAS strategically with CEO and our Surrey Domestic Abuse Partners
- Responsible for running of Outreach Service
- Work with CEO to ensure smooth running of the service
- Work with CEO to undertake consultation with experts to develop future policy, practice and services
- Raise profile of NSDAS and encourage multi-agency and joint working
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join the Inspire Management Information (MI) team as an MI Data Systems Manager.
Inspire provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information. We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.
Key responsibilities of the MI Data Systems Manager include:
- Supporting the Deputy Director and Senior Systems Manager to develop, implement and manage the MI service.
- Monitoring of data integrity and quality within the database.
- Preparing the submission of mandatory management information to the Department for Education within set deadlines and to national standards.
- Supporting a MI helpline to users of the system.
- Interrogation of the database to conduct analysis and create reports.
- Developing and delivering training in the use of the database.
- Managing a team member.
- Taking lead responsibility for the production, analysis and presentation of MI reports.
- Maintaining a high level of understanding of all national requirements relating to the service.
- Contributing to effective teamwork and information sharing
Benefits
29 days annual leave plus bank holidays
3 volunteering days per year
Family friendly policies
Hybrid working arrangements
If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.
How to Apply
If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.
Interviews will include a skills based test.
Closing date
Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person. We reserve the right to close the application process early if we find a suitable candidate.
Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.
The client requests no contact from agencies or media sales.
Would you like to gain experience in leading operations and developing a quality service?
This is a 1 year fixed term contract role.
This exciting pilot is a new approach to preventing rough sleeping, through the provision of accommodation with onsite specialist move-on support to those who are at immediate risk of sleeping rough. The service will provide a route and support for single homeless clients who are presenting to the Local Authority Housing Options or day centres and at imminent risk of rough sleeping, but not yet rough sleeping.
Where their homelessness cannot be prevented by the council and they are at imminent risk of sleeping rough, a referral can be made into the Rough Sleeping Prevention service.
The service will be based across three London locations in Islington, Lambeth and Kensington and Chelsea and staff will be expected to work across all three.
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(K&C): medium – high support accommodation.
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(Lambeth): medium support accommodation.
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(Islington): Assessment hub space for up to 15 clients. Site will operate 24/7.
Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.
Onward accommodation offer will be tailored to a person’s individual circumstances, with a move on route identified based on what is suitable and attainable e.g. private rented sector accommodation, supported housing, Clearing House accommodation, reconnections in the UK or abroad and specialist accommodation for certain cohorts such as young people.
The service will work in partnership with the local authority to secure onward move-on options e.g. access the council PRS scheme, advocating for access to supported housing.
About you
This post requires a motivated and passionate experienced individual to support the service manager to lead, support and manage a team across three projects. As deputy Manager you will be supported by a Case Coordinator and a team of Assessment and Reconnection Workers, night workers and duty workers to:
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Work closely with the service manager to ensure the effective day to day running of the service.
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Provide supportive supervision and line management to Assessment and Reconnection Workers, and other team members including night workers and hub assistants; providing guidance on complex cases.
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Build and maintain strong relationships, and work in partnership with local authorities, accommodation services and other relevant agencies to ensure clients move on from the service into the appropriate accommodation with the correct support in place.
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Work flexibly to support the rough sleeping service, and our clients when they need us the most.
We are looking for an exceptional, dynamic and creative individual with excellent communication skills, and the ability to negotiate with a wide range of partners and external audiences, operate in a fast paced environment and be passionate to the overall aims and objectives of St Mungo’s.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: Friday 31 May 2024
Interview and assessments on: w/c 10 June 2024
The client requests no contact from agencies or media sales.
Senior Counsellor
Hours of Work: 4 days a week, 28 hours a week
Salary: £40,221 (pro-rata)
Duration of Contract: 1 years - renewable subject to funding
Accountable to: Executive Director
Responsible for: Three part-time counsellors/psychotherapists and a team of volunteer counsellors/psychotherapists.
About IKWRO
IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.
We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.
IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.
As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.
We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.
The post-holder will be required to work in a confidential setting and provide non directive support to improve mental health and social functioning of women who are experiencing different forms of gender based violence. The post-holder will be professionally trained, accredited and work within the BACP/BPS Ethical Framework for the Counselling Professions (2018) or equivalent.
Main Duties and Responsibilities
·Provide a service in line with BACP (British Association for Counselling and Psychotherapy) guidelines or equivalent.
·To support the management team with the strategic development of IKWRO’s counselling services.
·The provision of effective and high-quality Counselling and Psychotherapy services to IKWRO’s clients through making use of up to date service standards and IKWRO’s Counselling Guidelines.
·To agree a counselling contract with IKWRO’s clients and provide a timely, responsive and appropriate service.
·Carrying out a small one to one clinical caseload and/or depending on the team’s clinical capacity.
·To manage waiting lists according to the level of risk, delivery plans and organisational priorities.
·To manage the delivery against targets and in accordance with contract requirements.
·To lead, line manage and develop the counselling services staff as required.
·To do the clinical supervision of Associate Counsellors and trainees.
·Helping clients work towards a deeper understanding of their concerns;
·Maintain clients’ records ensuring accordance with IKWRO’s policies particularly as they relate to confidentiality and data protection.
·Making appropriate referrals and signposting to other services if needed;
·Attending clinical individual supervision, managerial supervision and training courses;
·Liaising, as necessary, with other agencies and individuals to help make changes based on the issues raised by clients;
·Liaising with IKWRO’s staff.
·Maintaining and updating accurate digital records of all cases and up to date monitoring and evaluation databases as well as writing reports.
·Experienced in delivering a variety of therapeutic interventions from different therapeutic modalities such as Trauma Focused Cognitive Behaviour Therapy, Psychodynamic, Existential and Humanistic therapy.
Placement Manager
£35k p.a. FTE part-time
Part-time 15 – 20 hours per week Location: initially remote working but to be hybrid based in W/NW/SW London.)
We are looking for a Placement Manager to join our enthusiastic and friendly team. Help Counselling Centre is a small Mental Health charity providing one-to-one counselling, both in person and online. We are also a well-established training placement provider for trainee counsellors and psychotherapists studying with prestigious training providers in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
Reporting to the Help Director, the job is to ensure the smooth and effective running of the training placement process in line with BACP requirements.
This will include providing clinical support and expertise to the Help Director; managing and assuring the quality of the counsellor recruitment process; handling counsellor issues; overseeing weekly client allocations and reallocations; handling queries and managing relationships with clients, counsellors and supervisors; reviewing and enhancing clinical policies.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
· Provide clinical support and expertise to the Help Director as required.
· Manage and oversee process of new counsellor recruitment, ensuring all new counsellors are interviewed and vetted against a suitable set of standards and controls.
· Manage paperwork required by Training Organisations in relation to Trainee Counsellors at the beginning and during their placement.
· Being available to support Trainee Counsellors on clinical placement with Help.
· Manage the Cause for Concern’ procedure with Trainee Counsellors and Supervisors as and when they arise. This will include ensuring appropriate record-keeping and taking appropriate action to ensure counsellors are working safely and within the BACP ethical framework.
· Provide a point of escalation for client, counsellor or supervision queries.
· Manage and oversee weekly client allocations and reallocations.
· Manage any queries raised from Assessments and manage any declined clients
· Assist in the periodic review and creation of appropriate clinical policies and procedures. Provide input into policies and procedures based on changes to best practice guidelines issued by professional bodies.
The Candidate
Education & experience: Counselling or Psychotherapy Qualification, BACP or UKCP professional membership, 3-5 years' post-qualification experience. Experience of working within a training environment within the same industry highly desirable.
Skills:
· Excellent facilitation.
· Strong task and time management.
· High standard of verbal and written communication skills.
· Highly organised.
· Ability to provide challenging feedback to others, managing and responding professionally and appropriately to conflict and risk.
· Interpersonal and influencing skills, especially the ability to engage with counsellors.
· Stakeholder management.
· Adaptability.
· Analytical and problem-solving skills
· Knowledge of MS Office suite and ability to learn new systems quickly.
· Working understanding of HR-related policies and procedures including EDI and working with competency frameworks is highly advantageous.
This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic abuse and other gender-based crimes. In this role you will provide line management and support to staff who work with and help women and their children who have experienced domestic abuse and are staying in our Lambeth refuges. Our Lambeth refuges are culturally specific services for women and children of African and Caribbean heritage. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. This role will also require an enhanced DBS check.
The client requests no contact from agencies or media sales.
New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis.
Salary: £37,024 - £41,600
Closing Date: 10am, 3rd June 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Partnership Manager role will report to the CEO and sit within the Business Development Team.
The Partnership Manager will be responsible for identifying new business opportunities in order to generate revenue, improve profitability and help the business grow. You will have a clear ability to tailor the way we sell our services to potential clients.
You will lead and support others across the company to communicate our service offering to external stakeholders that will directly contribute to the company’s growth strategy and impact.
The Partnership Manager will also be a key member of the department and contribute to, departmental strategies, systems and maximising efficiency, and communicating our brand values and services that attracts a wide range of clients.
In this role, you will work closely with the Digital Communications and Marketing, Monitoring and Evaluation, Programme and Finance teams.
Essential Experience
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Have a minimum 5 years sales and client relationship experience
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Proven success in a similar role, with a track record of securing income through multi-year partnerships
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Strong relationship management skills, particularly within the education and/or corporate sector.
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Ability to manage a heavy and varied workload effectively and maintain high levels of both accuracy and output
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Ability to think strategically and identify new opportunities and initiatives to grow the business
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Excellent verbal and written communication skills, with experience of producing high quality written materials that are tailored to the needs of specific internal or external audiences.
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Experience managing a CRM system, sales systems flow and executing sales campaigns/funnels
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Experience working in a fast-paced environment and working independently to find solutions to problems
The client requests no contact from agencies or media sales.
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.
Salary: £37,024 - £41,600
Closing Date: 10am 31st May 2024
The client requests no contact from agencies or media sales.