Client service manager jobs in dagenham, essex

You will act as the first point of contact for members of the public, taking and triaging enquiries, preparing responses, and referring more complex cases to our network of trained planning volunteers. Your work will directly help people understand and navigate the planning system in Wales.

This is a part-time, home-based role that offers flexibility and purpose. Full training and response templates will be provided.

· Respond to phone and email enquiries to the Planning Aid Wales Helpline.

· Record enquiry details, assess eligibility and decide on next steps.

· Draft email responses to basic enquiries (with training and templates provided).

· Refer eligible cases to volunteers and monitor their progress.

· Close case files and prepare quarterly Helpline activity reports.

 The ability to speak and write in Welsh is highly desirable.

CVs will not be accepted.

Job Description 

Role title

Operations Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and

vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause.  We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all.  A healthy environment where people have fun and can be creative.

Salary  £12, 979.20 per year

Permanent Contract. ( Subject to further funding ) 

Part-Time,  16 hours over 4 days 

Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break ) 

5-week Annual Leave plus Bank Holidays.

Working from our offices & Centres across Southwark/ Lewisham and  Havering and in the community/outreach locations

Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given

Main Purposes of Job and Key Tasks

We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.

In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.

This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.

Primary duties include:

• Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.

• Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.

• Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.

• Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.

• Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.

• Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.

• Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.

• Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.

• Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.

• General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.

• Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.

• Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.

• There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.

• The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.

Person Specification

• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.

• Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.

• Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.

• Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.

• Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.

• Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.

• Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.

• Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.

• Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.

Additional Requirements:

• Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.

• Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..

• Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.

This role is subject to a Disclosure and Barring Service (DBS) check.

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Volunteers/Phone/Laptop

Reporting to…

• Operations Manager 

Why Join Us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Fill in the application form. You will then be asked to submit your CV.

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)

Closing Date:  Interviews to be held Virtually: 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of  Compliance and Development to discuss how we can help.

Our client is a brilliant, longstanding community-based youth organisation operating in West London. With a focus on educational exclusion, street culture and pathways to opportunity, the institution is pioneering new ways of engaging young people and addressing the challenges and opportunities of modern London.

The client is located in one of the most vibrant and diverse communities in London, and has a proud record of growing local talent, through youth worker training programmes, and a highly diverse senior management team. We welcome candidates from all backgrounds, subject only to their ability to deliver on the role.

Chief Executive Officer 

Salary circa £70,000

Full time, with potential for one day hybrid 

The Board are now looking for a new Chief Executive.

As the CEO, you will play a pivotal role in the overall leadership and management of the organization. Collaborating with a strong senior management team, who have initiated the innovative programming, you will be responsible for ensuring the seamless operation of the Club and serving as a primary liaison with community members and local organizations.

Working with an engaged board, your focus will encompass: Strategy implementation, HR and Personnel Management, Policy Development and Enforcement, Key Stakeholder Management, Board Communication, Leadership Team Management, and Operational Execution. 

We are seeking candidates with the following: 

• Previous experience leading an organisation or clear evidence that they can step up to this role 

• Experience overseeing the operational functions of a similar sized organisation 

• Previous experience working with young people 

• The ability to mentor and develop senior management

• Strong operational and finance experience 

• Strong HR experience and expertise

Experience working in a frontline service delivery organisation and fundraising and partnerships experience are desirable. 

Recruitment Timetable 

Deadline for applications: Sunday 8th June

First round interviews: w/c 16th June

Second round interviews: w/c 23rd June 

How to apply 

To find out how to apply and to view the appointment brief, please click 'Redirect to recruiter' to be redirected to the Prospectus website.

Are you an experienced front-end developer with a strong track record in designing and leading technical projects, mentoring teams, and working with modern technologies like Contentful, Netlify, Gatsby, Storybook, CircleCI, and Nx? Join Shelter as a Principal Front-end Developer and take ownership of our front-end technology vision, driving the development of our design system and supporting products that help deliver faster, more effective services to our clients and supporters.

About the role

This role is part of Shelter’s in-house development team, reporting to the Lead Developer, and working closely with all product teams in the Central Digital team.

As Principal Front-end Developer, you’ll work in a product team and be responsible for the overall vision and development of the front-end technology stack with a strong focus on the technical design and implementation of Shelters design system.

You will also support the development of products to help Shelter to provide faster, more efficient, and effective services to clients and supporters.

Our tech stack consists of Contentful, Netlify, Gatsby Js, Storybook, CircleCI and Nx.

You’ll head up the front-end development team, mentoring senior developers, supporting them and their reports (a total of 6 in your team) in their day-to-day work. 

Role Specifics 

In this role, you will support the Lead Developer in managing the front-end team, promoting a culture of ownership, responsibility, and innovation. You will take the lead in designing and delivering Shelter’s design system, pattern library, and build tools, while continuously exploring emerging front-end technologies to enhance our digital products and user experience. Working closely with UX, product, and content teams, you will drive strategically important projects from development through to evidence-based improvements after launch. You will champion accessibility, web performance, and modern development standards across the organisation.

You will also play a key role in improving front-end team processes, ensuring high-quality, performant, and accessible code aligned with WCAG 2.1 AA standards. This includes mentoring the team through regular code reviews, setting development goals, and fostering collaboration within Agile teams. By sharing knowledge and staying current with the latest technologies, you will help maintain a culture of continuous learning and technical excellence.

Apply to be part of our team and be the change you want to see in society. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Central Digital team team plays a key role within Shelter by producing impactful user experiences for our advocacy and fundraising campaigns, as well as our advice services. The team includes designers, researchers, developers, testers, product managers and delivery managers, who work in cross-functional product teams, each focused on specific strategic goals. We put real user needs and behaviours at the heart of our process, championing an agile, iterative, and data-driven way of working across the organisation. 

The digital team sits within the Campaigns, Policy, and Communications (CPC) directorate, working closely with other teams – particularly the content, marketing and creative teams. Collectively, they set the example for Shelter in digital best practice, discovery, and innovation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent.

We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits.  We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK.  Never has this been more important than today. 

NEA's teams are friendly, knowledgeable and are dedicated to what we do.  We are proud of our expertise and proud of the service we deliver to our clients. 

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity to join us in the position of Project Development Co-ordinator, to work on either a full or part time basis. Job Share applications are also welcome.

Covering the operational, strategic and delivery of work across the Eastern region we are looking for a Project Development Co-ordinator to operate across the counties of Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. Travel within and occasionally outside these regions will be a necessity.

This post provides an exciting and rewarding opportunity to supervise, deliver and lead on our stakeholder and community engagement to support the delivery of NEA’s work programme.  The role will help deliver projects that can change lives, particularly during the energy crisis. 

NEA’s project work aims to bring improvements to the health and wellbeing of low income and vulnerable householders, through one-to-one advice, group awareness sessions, upskilling and sharing of best practice. 

Delivering on a range or projects, which demonstrate good practice in delivery of affordable warmth for low income and vulnerable householders, you will understand and drive the development of partnerships working with local authorities, housing providers, and various other partners.

You will oversee the delivery of project outputs and outcomes, delivering energy and fuel debt advice directly to householders and be responsible for the preparation of reports to funders including collation of evidence of outcomes achieved, maintaining relationships with a network of stakeholders across a region.

You will also work with the Project Development Manager to identify and develop new programmes of work, including preparation of funding applications, presentation of funding proposals to relevant funding bodies and to ensure effective liaison of NEA’s work programme with other activities within NEA.

WHAT YOU WILL NEED TO SUCCEED

You will have demonstrable experience of developing and/or managing projects in the fields of energy efficiency, community development and regeneration, housing, social policy or consumer issues.

It is important that you have an awareness of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them. 

You will need good organisational skills, as well as excellent written and communication skills, as you will maintain appropriate records and data, and produce regular written reports on project progress. 

You will be an excellent communicator, with experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives.

Knowledge of energy efficiency, particularly within the domestic sector and community buildings, is desirable.

The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria. 

WE ARE OFFERING:

• £33,931 to £38,594 (Points 23 – 28) (plus £3,300 London Weighting if applicable). New appointments are usually made at the starting point of the scale.
• 11.5% non-contributory pension.
• 25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum.
• Flexible working arrangements including the opportunity for hybrid working.
• Enhanced family friendly payments.
• Employee Assistance Programme.
• Employee benefits platform.

Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.  An Enhanced Check DBS check will be required for this role.

Our client, a well-established national charity supporting individuals across the UK, is seeking a Volunteer Services Administrator to join their volunteering team on a temporary basis for 2-months, in the first instance. The role will be based onsite in London for the first week, and will then be remote working with 1-2 days in the office per month.

Volunteers play a vital role in delivering the organisation's mission, and this post will provide key administrative support to ensure their recruitment, engagement and retention is efficient and effective.

Key responsibilities for this post will include:

• Providing an effective administration service related to the recruitment, engagement and retention of volunteers, following agreed procedures and standards.
• Delivering accurate and timely support regarding volunteers' use of organisational systems and resources, including recognition for service and handling processes when volunteers leave.
• Supporting the delivery of national and local volunteer recruitment and engagement campaigns.
• Helping current volunteers explore new or additional roles within the organisation, contributing to volunteer retention.
• Handling enquiries, general information and complaints related to volunteering, liaising with relevant managers and escalating to senior staff when appropriate.
• Supporting the diversity and inclusion agenda in all communications and contributing to specific activities promoting diversity in the volunteer community.
• Producing and analysing reports to inform and support volunteer recruitment and retention strategies.

To be considered for this role you will have:

• Experience working with or supporting volunteers, or experience in customer care, business administration or internal engagement.
• Excellent customer service and interpersonal skills, with a friendly, tactful and professional manner.
• Experience delivering administrative coordination for a broad range of stakeholders.
• Strong organisational ability, with the capacity to manage competing priorities and work independently.
• Strong IT skills, including proficiency in Microsoft Office and confidence working with databases.
• Understanding of data protection principles and UK disclosure checking processes.
• A commitment to equality, diversity and inclusion.

This post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

About the role

We are looking for people to join our Haringey team as a Support Worker (known internally as a Project Worker). Across our services we support people through semi-independent Housing, specialist mental health or complex needs accommodation and a variety of other accommodation options. We are committed to working with a Recovery Based Approach and supporting people to meet their individual needs.

1 x Support Worker – Haringey Complex Needs Service, N15
Supports rough sleepers and those at risk of rough sleeping with complex needs with independent living skills, especially tenancy sustainment and routes into training and employment. Supports 23 single homeless people aged 18-65 with additional support needs, including those around social isolation and life skills.

Why not join the team to support our clients on their recovery journey by:

• Working with clients to identify their personal aims and ambitions and work towards achieving them.
• Providing practical and personal support in an approachable, caring and person centred way.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Working as part of the dedicated team on a weekly shift rota including early and late shifts, weekends and bank holidays.
• For some of these role’s staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

Above all we are looking for enthusiastic people who have a genuine desire to support people to transform their lives.

If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.

If you have good interpersonal and listening skills; patience and resilience we will provide you with the knowledge and training, you need to work with clients in a holistic and person-centred way.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 10th June 2025

Interview and assessments on: W/C 23rd June 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Support. Without Judgment.

At Prisoners Abroad, we support British citizens imprisoned overseas, their families at home, and people returning to the UK after prison. We are a small but powerful charity, providing life-saving support through some of the most isolating and traumatic experiences imaginable.

We’re looking for a Resettlement Officer to join our frontline team on a fixed-term maternity cover contract, working at the intersection of criminal justice, homelessness prevention and social reintegration. You’ll manage a caseload of people returning to the UK after prison abroad, providing essential support and advice around housing, benefits, mental health, and advocacy for this overlooked group, and co-facilitate support groups.

You’ll need frontline experience supporting people with multiple needs, strong advocacy and communication skills, and a non-judgemental, person-centred approach. 

What we offer:

• £35,509 per annum
• 30 days' annual leave + bank holidays
• Generous pension (6.5% employer contribution)
• Flexible working (1–2 days a week from home after induction)

For further details, click 'redirect to recruiter' to be taken to our jobs page where you will find the job pack containing all the information and details of how to apply.

Job Purpose:

To provide operational management of the Substance Misuse Through-the-Gate (SMTTG) programme, which supports Lambeth and Southwark women in custody and their transition back into the community. The Coordinator will play a key role in ensuring the service is delivered to a high standard by line managing staff, developing strong partnerships with prisons and recovery services, and fostering a culture of quality, learning, and accountability.

The post holder will also hold a caseload, working directly with women in custody to support them into community services. They will provide robust Through-the-Gate (TTG) support on release and continue to work with women in the community for up to six months to ensure a smooth transition and sustainable recovery.

Key Responsibility Areas:

1. Lead the operational management of the Substance Misuse TTG programme, ensuring high-quality, trauma-responsive support for women impacted by the criminal justice system
2. Manage and develop staff to foster a strong, inclusive, and reflective team culture
3. Deliver direct support to women, ensuring a trauma-informed and person-centred approach
4. Develop effective relationships with key stakeholders in prisons and the community to strengthen partnerships and share expertise

Job Purpose

The Business Support Officer will be responsible for providing comprehensive administrative support to the day to day running of the business. They will support the delivery of projects whilst working with Project Managers. Reporting to the Senior Finance Manager, the successful post holder will have effective organisational skills and be able to plan/prioritise the delivery of work. They will have strong communications skills, both orally and in writing, and have the ability to establish working relations with a range of stakeholders.

The role also requires some degree of client and stakeholder facing, requiring a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information.

Key Result Areas/Duties

1. To be the first point of contact for the business daily.

2. Use and populate / edit data on CRM (Customer Relationship Management).

3. Produce meeting minutes and notes that summarise meeting content, including key topics, group decisions and ideas utilising a range of tools and resources including AI.

4. Utilise project management software to record and monitor project planning and project tasks and to keep project deliverables on task and escalate when required.

5. Preparation or finalisation, monitoring, and maintenance of the following documents/reports: project brief, project plan, communication briefings, risk register.

6. Liaise with the team to ensure that work is neither overlooked nor duplicated by related projects.

7. Support the procurement team in the management of tenders from social media marketing and logging/updating application to compiling supplier performance monitoring and reporting.

8. To be able to manage telephone and personal contact from other staff members and external persons with intelligence, foresight, and sensitivity, strongly respecting the need for confidentiality.

9. Provide administrative support, including diary management and arranging meetings for staff and team.

10.  Be responsible for prioritising own workload efficiently, including maintenance of diary and management of overall team, responsiveness to emails, ensuring strict deadlines are met.

11.  To assist in organising, facilitating, and participating in events, workshops and focus groups.

12.  To ensure the business is open within the operating hours and at times will be required to open and close.

13.  To administer, co-ordinate and adhere to any new organisational policies and associated procedures and other documentation with confidentiality.

14.  To prioritise and complete multiple tasks and projects in a deadline driven environment.

15.  To ensure effective communication on specific project developments with the Project lead, and the wider team.

16.  Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence, marketing and research materials.

17.  Compose well-written emails, create meeting invitations, and write short documents.

18.  Develop and maintain contact sheets, project assets inventories (e.g. iPad, headsets, USBs)

19.  Be able to contribute to team meetings.

20.  Must be able to travel to locations within London and occasionally outside London depending on the projects.

21.  Support ELFT Charity team with administration, customer service support and event planning.

22.  Support the Medical Device team to compile and distribute asset information and reports.

23.  Support the Medical Devices team in coordinating and organising site visits and audits, ensuring smooth operations and compiling relevant reports for various stakeholders

24.  Assist in updating and maintaining the website, ensuring accurate and engaging content, while liaising with relevant teams for timely updates

25.  Assist in updating and maintaining the website, ensuring accurate and engaging content, while liaising with relevant teams for timely updates.

26.  Coordinate and draft engaging social media content, organising campaigns, and scheduling posts to enhance the online presence of the business.

27.  Monitor social media activity, respond to queries, and ensure alignment with overall communication strategies across platforms.

28.  Undertake adhoc duties when required.

This list is not exhaustive and you will be required to carry out other duties as necessary in the fulfilment of the role.

Working at Compass Wellbeing

· 27 days annual leave (excluding Bank Holidays)

· This rises to 29 days after 5 years service (excluding Bank Holidays)

· This rises to 33 days after 10 years service (excluding Bank Holidays)

· 5% employer pension contribution scheme

· 2 days paid volunteering leave per year

· Travel season ticket loan

· NHS discounts (Health Service Discounts, Blue Light Card)

· Gym and fitness discounts (through the above services)

· Occupational Health therapists available through Medigold

· Mental Health and Wellbeing support through Medigold

Person Specification

Essential

The successful candidate will hold an NVQ Level 3 or equivalent qualification and have GCSEs in Maths and English at grades A–C (or equivalent). They will be computer literate with a solid working knowledge of Microsoft Office applications, including Excel, PowerPoint, and Word, and will demonstrate accurate keyboard skills with strong attention to detail.

They will have experience working as part of a team as well as independently, and be confident in managing diaries and taking accurate minutes. They will be familiar with office systems and procedures, and possess a good standard of numeracy and literacy.

Candidates must have extensive experience using the internet and email systems, and have proven ability in organising meetings and disseminating information to stakeholders effectively. Strong written and verbal communication skills are essential, along with a professional and courteous telephone manner.

Applicants should demonstrate excellent interpersonal and organisational skills, with the ability to communicate clearly and fluently. They must be capable of working under pressure, solving problems, and responding to challenging situations with resilience and flexibility. A commitment to confidentiality and sensitivity is also essential.

The ability to prioritise tasks and meet deadlines in a busy, deadline-driven environment is required. Candidates must be able to work from Compass Wellbeing’s office, with some flexibility for occasional remote working.

Desirable

It would be advantageous for candidates to have training or experience in project management methodologies and documentation. Practical experience of working in a busy office environment and familiarity with project management skills are also desirable.

Candidates with knowledge of the Data Protection Act will be well suited to the responsibilities of the role. Flexibility to occasionally work evenings and a willingness to travel outside of London for project needs are also beneficial for this position.

Do you want to work in a role where you can support people to rebuild their lives?

About The Role

This is an exciting role working within a pioneering new project, which will complement and support the work of the Pan-London Navigators in helping clients with an extensive history of rough sleeping to sustain accommodation in the community and build a new life away from the streets. It is an opportunity to develop your skills working in a dynamic environment within a highly experienced team.

In this role you will:

• Work alongside Navigators to support clients on the LNT cohort who are moving into tenancies to set up home, build independent living skills and establish meaningful connections to help them settle in their accommodation long-term
• Lead on pre-tenancy work and tenancy sustainment support, ensuring that clients are able to stay on top of their bills, benefits and other tenant responsibilities
• Organize “Community Club” outings with the rest of the Housing Led team to create an empowering and safe social space for residents to interact with each other

Working hours are Monday – Friday, 9am-5pm.

About you

We are looking for a compassionate person with a genuine interest in recovery and belief in sustained change for individuals whatever their background. You will need to be proactive and willing to be flexible in response to client needs and the demands of the service. You will be solution-focused with strong communication skills and a collaborative approach.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply 

Visit the Current Vacancies page on our website to read more and apply. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab on the advert page on our website. 

Closing date at 10am: 12th June 2025

Interview and assessments on: w/c 23rd June 2025

Closing date: Monday 9th June 11pm

Ref: SSC-252

Do you have extensive experience and understanding of working with children, young people and/or vulnerable adults – including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services?

If so, St Giles has the ideal challenge for you: as a Caseworker on our pioneering SOS project. Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this key role

Your role will be to provide young person centred holistic support – including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients’ families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. 

Working flexibly within the community and within identified office spaces within London (opportunities for home working will be minimal within this role), you’ll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You’ll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You’ll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc).

What we are looking for

• Significant experience of working with children, young people and/or vulnerable adults and delivering interventions that have had a positive impact – preferably in a health and wellbeing context and/or on an offender led support project.

• Experience of providing support, advice and advocacy, with the ability to assess clients’ needs. 

• Extensive experience of managing complex safeguarding issues with children, young people and adults who are at risk of violence or exploitation, whilst working alone.

• Understanding of the physical, social, emotional and developmental needs of children and young people, their specific needs as they transition to legal adulthood, and the issues they face, e.g. exploitation, victimisation, offending, school exclusion, unemployment, trauma.

• Extensive knowledge of the impact of context – with a clear understanding of best practice around contextual safeguarding and those experiencing harm outside the home.

• Knowledge of trauma-informed practice in the context of working with children, young people and parents/carers impacted by violence and exploitation, and of how trauma –including from their own lives – can impact on how practitioners manage cases.

• Working knowledge of child protection and safeguarding legislation/policy, with experience of providing support, advice and advocacy to staff with a safeguarding responsibility.

• Understanding of the importance of good quality case recording quality assurance principles. 

• Ability to use electronic case management systems to record all aspects of the role, including action plans, outcomes and session data on a day-to-day basis.

• Recognition of the importance of resilience in coping with the emotional demands of the role and demonstrable experience of managing your own wellbeing.

• Relevant qualification to a good standard or equivalent experience – ideally with relevant accredited training such as safeguarding, counselling or mental health first aid.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the issues facing this client group to apply for this role. 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: Monday 9th June 11pm

Finance Assistant (Fixed-Term – Maternity Cover) 

£30,258 per annum 

London (Hybrid) 

Fixed Term Contract until August 2026 (maternity cover) 

Full Time (35 hours per week) 

Closes: 18th June 2025 

Our client is seeking a proactive and detail-oriented Finance Assistant to join their Finance team on a fixed-term basis to cover maternity leave. This is an excellent opportunity for someone with finance experience who is looking to contribute to a purpose-driven organisation that supports people facing financial difficulty across the UK. 

As Finance Assistant, you will support the day-to-day financial processing and operations of our client's company, with a particular focus on maintaining accurate purchase ledger records, processing supplier invoices, and supporting outgoing payments. You’ll work closely with internal stakeholders and suppliers to ensure transactions are processed efficiently and in line with their financial procedures. 

Your key responsibilities will include: 

• Accurately processing purchase invoices and credit notes, ensuring correct VAT treatment 

• Manage the finance inbox and respond to queries from staff and suppliers 

• Support the supplier payment process, including manual payments and payment runs 

• Perform supplier statement reconciliations and credit card account reconciliation 

• Assist with the month-end and year-end close, including audit preparation 

• Support general ledger reconciliations and ad hoc finance-related projects 

• Provide a high standard of service to both internal and external stakeholders 

Our client's ideal candidate will have: 

• At least 1 year’s experience in a similar finance or accounting role 

• Familiarity with accounting software (NetSuite experience is an advantage) 

• Strong working knowledge of Excel and Adobe Acrobat Pro 

• Excellent attention to detail and a methodical approach 

• Clear and effective communication skills 

• Ability to manage time effectively and work both independently and collaboratively 

• A positive, customer-focused attitude 

Our client believe in taking care of their people, and they offer a great range of benefits, including: 

• 29 days annual leave plus bank holidays 

• A contributory pension scheme 

• Flexible hybrid working arrangement 

• Generous Life Insurance 

• Wellbeing days to support your mental health 

• A healthcare cashback scheme 

• Access to an Employee Assistance Programme 

• Enhanced maternity pay 

• A birthday voucher to celebrate your special day 

Sound like a good fit? We’d love to hear from you! Send them your CV and a short cover letter (max 400 words) telling them how you meet the criteria in the job description and why you’d be a great addition to their team. Please do not include your name or personal details on the supporting statement. 

Our client are looking for talented individuals and therefore, they value authentic applications and prefer to see your own words and experiences reflected in your application. Please refrain from using AI-generated content, as they want to understand your genuine interest in this role and your own unique perspective. 

If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and they will be happy to discuss them with you. 

They reserve the right to close the role early should they receive high numbers of applications. To avoid disappointment, please apply as soon as possible.    

They will only use the data you supply to them in CVs or application forms for recruitment purposes. This data will be held for twelve months. For further information please refer to their Privacy Notice for Job Applicants, available on the vacancies page of our website.  

They take diversity seriously and are committed to making diversity and inclusion a part of everything they do. They strive to create a workplace that reflects the communities we serve. Their vision, underpinned by their values, be balanced, be supportive, be innovative, is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and to make the Money Advice Trust an employer of choice.  

They are committed to working in an equitable, diverse and inclusive environment and welcome applications from all backgrounds. They use a blind recruitment system which hides your personal details such as name, address, gender, ethnicity, sexual orientation, educational institution to ensure all candidates are on a level playing field. Personal details will only be revealed once the application has been shortlisted.