Client Service Manager Jobs in Hammersmith, Greater London
We are working with the South West London Integrated Care Board (our local health authority including) local GPs to deliver an exciting new service within East Merton (Pollards Hill and Phipps Bridge Estates).
The Community Health and Wellbeing Worker will speak to households about health and wellbeing, alongside offering support to connect people to services and activities in their local community.
We are looking for the right people who can empower residents to take control of their lives. This will involve working with residents in their homes who may be experiencing a number of issues, so you will need outstanding listening and communication skills, empathy, problem solving and enthusiasm. You will need excellent organisational skills, be adept at seeking out information for relevant community services and have the tenacity to help people achieve sustainable improvements in their wellbeing.
Main duties include:
· Managing a caseload of households.
· Providing monthly home visits and providing a continuous point of contact for all members of the household.
· Working with the residents to assess their needs, create personalised action plans and locate support within the community.
· Supporting residents to prioritise and address practical, health, social and emotional issues in their lives which affect their wellbeing.
The experience and characteristics:
No formal qualifications are required we are looking for a local people who are:
· Great communicator, who can engage and support a diverse range of residents
· Community focused, an individual who is community focused and wants to work with a rage of colleagues and professionals within the local community organisations including medical professionals, housing providers and other specialist services that provide support to help find the way for your clients.
· Build and maintain relationships with primary care networks, GPs, health care professionals and services across the borough
· Someone who is flexible and relishes working at grassroots, with vibrant and interesting communities.
What we offer
· Salary of £28,500
· An experienced and supportive leadership team.
· 25 days leave (excluding bank holidays)
· Contribution to pension
· Training and development opportunities.
· Flexible working.
· Kind and caring colleagues who work as a team.
The client requests no contact from agencies or media sales.
About Age UK Lambeth
We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services.
What you’ll be doing?
The Minorities Community Gambling Link Worker will deliver an awareness-raising and personalised, holistic support programme for minority community groups in Lambeth experiencing gambling and gambling addiction-related harm, or those impacted by the gambling of a close family member. You will:
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Deliver an outreach programme by regularly attending community events, visiting local groups/ spaces and organisations frequented by minority community groups in Lambeth.
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Develop partnerships and deliver outreach support to primary and secondary care partners and services across Lambeth.
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Speak with minority community groups in Lambeth, either 1-2-1 or presenting to groups, to discuss the type of support available and promote the work and support of the Primary Care Gambling Service and Age UK Lambeth services.
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Provide holistic support to patients referred to the Primary Care Gambling Service, helping to address housing, debt, bereavement, loneliness, mental health and other related social issues, that are both a symptom and/or a cause of their gambling.
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Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me’.
What you need to bring
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Able to write compelling communications to advocate for your clients.
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Able to work collaboratively with a wide range of stakeholders
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Able to analyse data and create engaging reports
What you’ll benefit from
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Generous pension provision - 7% employer contribution
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26 days holiday a year rising to 31 days after 5 years
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A great staff culture with kindness at its heart
Using Quick apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).
The client requests no contact from agencies or media sales.
About Age UK Lambeth
We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services.
What you’ll be doing?
The Women’s Gambling Link Worker will deliver an awareness-raising and personalised, holistic support programme for women in Lambeth experiencing gambling and gambling addiction-related harm, or those impacted by the gambling of a close family member. You will:
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Deliver an outreach programme by regularly attending community events, visiting local groups/ spaces and organisations frequented by women in Lambeth.
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Develop partnerships and deliver outreach support to primary and secondary care partners and services across Lambeth.
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Speak with women's groups in Lambeth, either 1-2-1 or presenting to groups, to discuss the type of support available and promote the work and support of the Primary Care Gambling Service and Age UK Lambeth services.
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Provide holistic support to patients referred to the Primary Care Gambling Service, helping to address housing, debt, bereavement, loneliness, mental health and other related social issues, that are both a symptom and/or a cause of their gambling.
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Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me’.
What you need to bring
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Able to write compelling communications to advocate for your clients.
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Able to work collaboratively with a wide range of stakeholders
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Able to analyse data and create engaging reports
What you’ll benefit from
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Generous pension provision - 7% employer contribution
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26 days holiday a year rising to 31 days after 5 years
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A great staff culture with kindness at its heart
Using Quick apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).
The client requests no contact from agencies or media sales.
Programme Manager (Executive)
Location: Based in London with travel to sub-Saharan Africa
Hours: Full time (Office Based)
Salary: £75,000 – £90,000 (Negotiable dependent on experience)
Our client is an independent foundation that invests in children and young people in developing countries to improve their lives and to maximise demographic dividends for long term economic growth.
They do this by partnering with visionary African governmental leaders to deliver on initiatives that have the potential to positively and dramatically enhance the life outcomes of their people and the trajectories of their countries.
Focusing on and supporting the efforts of their partners to aid success, our client has recently adopted a new strategy with a clear accountability target: Over the next five years, they want to have played an integral role in substantially and tangibly improving 23.5 million lives.
The role
This is a key role within the organisation, internally support the Senior Program Directors, as well as externally working directly with government partners to provide implementation guidance, in order to ensure the successful delivery of transformational, cross-sectoral initiatives in Sub-Saharan Africa.
In this role, you will review and develop program-related materials that drive strategic priorities; monitor program achievement progress; manage local consultants and technical assistance providers; provide financial oversight of grants; identify and highlight compelling stories about leaders with whom they work; document and help disseminate best practices across their programs; and track and document results across programs.
This role is focused on working directly with inspiring government leaders to implement their human capital development goals for their people, and you will be expected to interface in a respectful, savvy, and non-prescriptive manner with government colleagues, while simultaneously providing the honest feedback of a true partner.
In this role you can expect a dynamic environment and a culture of collaboration, innovation, and drive for highly leveraged outcomes.
Experience
To be successful you will need extensive experience in managing complex and large-scale program implementation, ideally in Sub-Saharan African countries.
You will have a good understanding of how governmental departments work (ideally with direct experience working within government) and have had significant interactions at high policy levels within governments, with proven experience in managing complex and politically sensitive relationships with different stakeholders.
Able to demonstrate methodical program oversight and management, you will need an exemplary work ethic with a drive for achieving concrete results from often complex environments. You will be experienced in the use of program management tools such as dashboard creation, program monitoring and strategic planning and be able to example good financial acumen and excellent research and analytical skills, with ability to synthesise comparative research clearly.
Knowledge wise we are looking for substantial, relevant expertise in one/some of the following: health, nutrition, job creation, urban development or education, ideally in Sub-Saharan Africa. This will include familiarity with evidence, key actors, and proven interventions in a broad range of human development areas.
This role will suit someone who is used to working at the most senior levels and brings excellent people skills and highly developed communication, presentation, negotiation and influencing skills. You will support the ambition of policy champions at national level Applicants must have the right to work in the United Kingdom.
Successful candidates will be required to complete an enhanced DBS check.
CV’s are being assessed and sent to the client on a rolling basis so early application is advised. Please apply directly through our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about supporting people to uphold their rights?
Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation.
We want to appoint a Professional Advocate who shares our ethos and values and is committed to supporting Lambeth residents achieve their legal rights.
dasl have provided an advocacy service for Lambeth Council for 12 years and since 2020 we have played a key role in the Lambeth Advocacy Hub, a single point of access for all statutory independent advocacy services for Lambeth residents aged 16 and over. We manage referrals and enquiries and provide independent Care Act advocacy and a range of non-statutory advocacy.
We provide a high quality service - we hold the Advocacy Quality Performance Mark. You will hold, or be working towards, a qualification such as the Certificate/Diploma in Independent Advocacy (Level 3), or be able to show the necessary skills and relevant experience in a formal or informal advocacy role.
dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team.
We work flexibly between home and office. Our office in Brixton is accessible.
This is a rolling recruitment - applicants will be shortlisted and interviewed as soon as possible. We encourage you to apply as soon as you are able.
The client requests no contact from agencies or media sales.
Are you a good communicator with an understanding of the issues affecting carers? Do you have strong emotional resilience and a desire to help others? Have you got experience managing staff and / or volunteers?
Job Purpose: The Adult Carers Service supports carers aged 19+. The service provides practical, emotional and planning support so that carers are supported to maintain their caring roles, increase their resilience, and support them plan for the
future to avoid crisis. The Carers Support Coordinator will work in close collaboration with the Services Manager and SMT to support the implementation and development of the Bromley Well Adult Carers Service. The post holder will coordinate the provision of emotional and practical support to Adult Carers in the London Borough of Bromley, aligned and working closely with the integrated care networks and other Bromley Well Services, both within Age UK Bromley & Greenwich and Bromley Well partner organisations.
If you think you are able to make a difference to the lives of adult carers, we would love to hear from you. For further details please read through the job pack and apply via our website.
The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- The Major Giving Manager role is part of an ambitious and forward-thinking Fundraising & Communications team and you will play a major role in shaping and developing our Major Giving programme.
- You will have a strong background in building relationships and identifying and developing new prospects.
- You will have experience in the development of strategic and creative Major Giving programme and to be excited at the prospect of pursuing new opportunities for the organisation by engaging with new Major Donors and Legacy pledgers.
Salary: £38,917
Closing Date: Tuesday 30th April
Interview Date: Thursday 9th May
Full job description can be found on our website.
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Salary: £43,665 per annum
Hours: 37.5 hours per week
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
As an Area Manager you will give leadership, direction and guidance to the staff of Medaille Trust to ensure the provision and development of a high quality service in line with the Trust’s Mission, Values and Strategy.
You will have a good understanding of the CQC framework relating to Modern Slavery and Human Trafficking. You will carry out quarterly assurance audits in all safe houses ensuring any appropriate action is taken where necessary.
You will line manage, induct, mentor, coach and support Service Managers. Additionally, you will ensure that any complaints, grievances and disciplinaries are investigated and responded to in an effective and timely manner in line with Medaille Policies.
Although the post is home based, the post holder will be expected to travel frequently to our safe houses within the South and London areas with some overnight stays.
You must have previous experience in a relevant sector or experience of working with adults that are vulnerable. Experience of managing staff, carrying out line management, supervision and appraisals is essential. Additionally, you must have experience of setting up Service User Engagement groups.
This is a challenging but important and rewarding job because our team members know they are working hard to help transform the lives of some of the most vulnerable people. In our December 2022 survey, 85% of our staff said they loved their job. We offer generous annual leave, as well as a day off for your birthday and an annual volunteering day. We also offer an Employee Assistance Programme, and a staff benefits package.
For full details and how to apply please visit our website and complete an application form.
Closing Date: Monday, 20 May at 10 A.M.
Interview Date : TBC
This position is subject to a satisfactory Enhanced Disclosure & Barring Service check.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
The client requests no contact from agencies or media sales.
Prospectus is delighted to partner with New Hope, a well-established and growing organisation based in Hertfordshire, which supports people who are experiencing homelessness or have recent experience of homelessness, to recruit for an Emergency Accommodation Service Manager. New Hope support people through their intervention and outreach work, rehabilitation and recovery provision and their busy Emergency Accommodation service.
As the Emergency Accommodation Service Manager, you will take responsibility for the overall strategy and continuous development of the service, alongside New Hope’s Leadership Team. You will develop a culture of external collaborative partnerships with organisations and individuals in the statutory, charitable, and private sectors, including local authorities, the police and mental health services.
In this role you will develop strong working relationships with New Hope’s other service managers, strengthen and further the application of the principles of Trauma Informed Care and Psychologically Informed Environments.
The ideal candidate will thrive in challenging situations and will have the energy and drive to develop New Hope’s Emergency Accommodation into the best possible service it can be – providing excellent short-term personalised support to people who are experiencing homelessness.
Able to see the big picture and develop strong working relationships both internally and externally, you will create a vision and strategy for the service and then ensure goals and targets are met.
Focused on enabling people to move on from the Emergency Accommodation, you will be self-aware, compassionate, non-judgemental, and have a strong degree of emotional intelligence. You will have excellent skills in communication, prioritisation, and administration. You will be able to inspire, motivate, and encourage your staff team enabling them to grow and develop in their roles. You will be able to respond flexibly, confidently, and professionally to any challenges which arise.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.
At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT SUZY LAMPLUGH TRUST
The post of Stalking Training & Consultancy Development Manager represents a unique opportunity for a pre-emptive, results-driven, and resilient candidate to join the UK’s founding personal safety charity and leading authority on Stalking.
The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name to empower individuals and organisations to make a stand against all forms of abuse, aggression, and violence, across their personal and professional lives.
You will be working for a growing charity that delivers high value impact to its beneficiaries, through its legacy, integrity, and credibility. We are an organisation that has been responsible for the education of millions of lone and frontline workers across all sectors for over three and half decades, has campaigned heavily and played a pivotal role to drive changes in the law, has supported over 70,000 victims and survivors of stalking since the inception of its National Stalking Helpline service in 2010, and has always had the aim of tackling violence against women and girls at the core of what it does.
You will have the opportunity to work with a professional, highly experienced, motivated, innovative, and consultative sales team, and will benefit from significant learning and developmental opportunities to advance your sales career.
COMPANY BENEFITS
The Suzy Lamplugh Trust offers a variety of exciting opportunities to learn, develop and grow in your career, through high quality initial training and continuous professional development.
Your voice is key to shaping the future of the Trust, through active staff engagement in the operational and strategic direction of the trust.
We recognise your value to help us deliver our vision of a society in which people are safer and feel safer from violence and aggression; we want people to be able to live life to the full.
To this end we offer all our employees a good benefits package including:
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Competitive salary.
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Commitment to ongoing training and development of staff.
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Hybrid working (40% in the office).
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Flexitime Policy.
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28 days annual leave (increases after 3 and 5 years to a maximum of 33 days pro rata) + public holidays.
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Special leave for life events.
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Pension scheme with 5% employer contribution.
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Health & Wellbeing App with access to advice, counselling, legal support, and a wide range of discounts.
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Occupational Sick Pay (which increases after 3 years).
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Cycle to Work scheme.
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Interest-free travel loan for annual season ticket.
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Regular all-staff off-site meetings and events.
PURPOSE OF JOB
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To deliver a range of stalking training courses to Trust clients, work with internal experts to ensure course content is kept up to date, provide consultancy project support, and collaborate with a range of statutory and non-statutory clients and stakeholders.
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To support the Commercial Stalking Lead in generating new and repeat business through managing relationships with internal and external stakeholders.
Please refer to the attached pack for detailed Job Description and Person Specification.
Please note that applications without a covering letter will not be considered.
We will be reviewing applications as they come in and we may close the vacancy once a suitable candidate is identified.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
Are you an experienced Accounts Receivable Manager looking for an exciting new hands-on opportunity? Do you have strong management experience? Are you available immediately or on a short notice period? If so, read on…
My client, a leading charity organisation is seeking an Accounts Receivable Manager to bolster their fast-growing team.
The main responsibilities of the Accounts Receivable Manager are:
- Managing a team of 3-4 individuals
- Maintaining strong relationships with customers and stakeholders
- Ensure that receivables processing is administered in line with agreed Service Levels
- Ensure that the debtors control accounts and sales ledger are operated accurately
My client is looking for:
- Background in Charity or Government Body
- Experience using Oracle ERP
- Experience managing high performing teams
- Experience processing high volume transactions
My client offers hybrid working with 3 days per week in the office and 2 from home.
Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Hybrid London - 4 days from home, 1 day from SGT/Camberwell Office. Non-London based + 1 day a month from HO.
Ref GBM-241
Are you a dynamic, collaborative and experienced individual fundraiser or bid manager looking for a new challenge with an award-winning national charity? Do you have a proven record of leading, managing and writing winning proposals or bids?
If so, St Giles is looking for a talented Grants and Bids Manager to join us and work as an integral part of a high-performing and busy team, where you will develop high quality, winning proposals, bids and funding applications and bring together key functions within St Giles to develop funding proposals that articulate the organisation’s service models.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
As Grants and Bids Manager, you will manage statutory funding applications of five, six and seven figure multi-year income compliant with commissioner/funder requirements and oversee the project management of applications – managing timelines, activities, delegating tasks and ensuring stakeholders meet them, support decision-making through providing relevant and informed advice and producing high quality funding proposals and applications.
We will also rely on you to plan and chair proposal development meetings with key internal stakeholders, to identify and successfully bring in new funding opportunities that align with our strategic objectives, and to provide the highest level of donor care and manage involvement of new funders to ensure that the giving potential of each individual funding body is maximised. Updating the Fundraising Management Team with strategic developments in funding opportunities and supporting the Statutory Fundraising Team with other tasks, including their funding applications and proposals, are also vital elements of the role.
What we are looking for
- Experience of developing compelling proposals and generating £100k+ income
- Knowledge of the issues affecting our client group and the policy landscape
- Knowledge of our key funding streams and the funding bodies
- Sound project management skills, with ability to track stakeholder tasks and input
- The ability to proactively seek solutions to issues and challenges faced while producing bids/proposals/applications
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 10 May 2024 @ 23:45 Interview date: 16 May 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. Core to our work is the development of strong working relationships with councils, charities and other organisations to deliver, health leisure and community services and events that enrich people's lives.
Benefits
- Flexible working hours & a hybrid working environment
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- Mental Health & Wellbeing Perks (Yoga, activities, massages, monthly talks)
- Free Gym Membership
- Free breakfasts/snacks
- When in the office, we enjoy a well-stocked fridge and food cupboards, and a variety of social activities
Reports to: Deputy Head of Events
Based: Battersea Park
Salary: £40,000 to £45,000 a year
Contract: Permanent, Full Time
Working Pattern: Hyrbid/Office based - Flexibility to work weekends, early mornings and late nights as required
DBS: Basic
Role Overview
Reporting to the Deputy Head of Events, the Business Development Manager will be responsible for looking at long term commercial growth across the Events Team. This person will implement an effective sales approach that expands our reach, strengthens client relationships and builds networks with local businesses. They will actively seek out new business opportunities that can boost revenue and set our company apart.
Long term progression in this role will be set to look at opportunities in large scale production events through partnerships and strategising new growth plans with the senior management of the team.
The Events Team:
Are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work.
Main Duties/Responsibilities:
- Developing, executing, and overseeing the Events Team Sales Strategy
- Conducting high-level industry research to develop effective sales solutions
- Actively seeking new partnerships
- Prioritising sales growth and positive customer feedback
- Line management of team members and lead on development and progression of direct reports
- Networking with local businesses to identify new opportunities
- Negotiating business contracts that improve revenue
- Monitoring sales progress and providing reports to track and measure against KPIs
- Participating in collaborative business meetings to update key stakeholders
- Providing continuous, constructive feedback to team with sales responsibilities
- Interacting with clients and responding to important enquiries about the Enable’s products or services
The successful candidate will have:
- A proven record of sales growth and implementing successful sales strategies
- Strong knowledge of business and sales growth tactics
- A hunger for identifying new opportunity, and the tenacity to see that through to conversion
- Excellent negotiation and networking skills
- Ability to communicate effectively and professionally in writing, by telephone or face to face with senior management, other staff, clients and members of the public
- Previous line management experience
- Appreciation for working alongside Local Authorities
- Comfortable with creative collaboration and can adapt quickly to changing priorities
- A team player but also be able to autonomously manage your workload independently
- Ability to work under pressure and meet deadlines effectively
- Proficiency with Microsoft Office applications
If this opportunity sounds right for you, please don't hesitate to Apply Now and follow the prompts!
We are looking for a Communications and Engagement Officer with at least two years of relevant experience, who will be able to contribute to our new VCS Capacity Building contract.
Having a good level of experience in producing and designing communications content, excellent copy writing skills with the ability to create clear and compelling content, excellent attention to detail and a strong track record in developing communications which stand out and increase both engagement and awareness.
Someone who enjoys working with the local community and able to use their communication and engagement skills to ensure we are reaching all parts of the VCS community within the Borough of Haringey. Having knowledge of the VCS within Haringey would be an advantage, but not essential.
You’ll have strong digital skills, including Adobe Creative Cloud (or at least InDesign), website CMS, social media and Microsoft O365, with an interest in learning and developing your skills on the job.
The role
MIND in Haringey and its partner Public Voice delivers the Voluntary and Community (VCS) Capacity Building contract commissioned by the London Borough of Haringey. The contract, which runs from May 2024 to April 2027 can be extended for a further four years at the discretion of the Client. The Contract includes the administration and management of the Volunteer Centre and the development and promotion of a Navigation Network (NavNet) knowledge sharing platform, META Workplace.
The Community Alliance team will be located across different sectors of the Borough employed by either MIND in Haringey or Public Voice who make up the consortium partners. Day-to-day management of the Community Alliance service is the responsibility of the Haringey Community Alliance Manager.
We translate the insights and needs of people into actions to improve public services, leading to reduced inequalities and improved outcomes.
The client requests no contact from agencies or media sales.
Galop, the UK’s LGBT+ anti-abuse charity, is seeking a Survivor Engagement Manager. Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do. We are person-centred, empowerment-based, and trauma- informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.
We are looking to recruit a Survivor Engagement Manager. This new role will lead the development of Galop’s approach to survivor engagement, ensuring that LGBT+ survivors are at the centre of all of our work. This role combines the need for a strategic outlook, alongside practical frontline skills in working with those who have experienced trauma. You will be experienced in managing complex projects that centre survivors and juggling competing priorities. You will be a team player who is able to work collaboratively across the organisation, including staff, volunteers and trustees, bringing people together to make change. Anti-oppression and a clear understanding power and power dynamics will be at the heart of your practice, designing processes, systems and projects with the most marginalised within our community in mind.
We are looking for someone with experience of trauma-informed practice and who seeks to empower those that they are working with. You will have excellent influencing skills and be able to bring together groups of people to make change for LGBT+ survivors.You will be responsible for:
- Working collaboratively across Galop teams to embed survivor engagement across the organisation
- Development of Expert by Experience group(s), ensuring structures are in place to ensure to diverse LGBT+ survivors can engage with and lead this work
- Co-designing and delivering a programme of activities with and for LGBT+ survivors in line with Galop’s survivor engagement strategy
- Developing and implementing robust monitoring and evaluation processes to ensure that Galop is able to assess the effectiveness of the work and demonstrate the difference it is making.
- Working with Galop’s policy, research and comms teams to ensure that Survivor voices are at the centre of our external work
- Working with Galop’s services team to ensure survivors are at the centre of the design, development and delivery of services.
You will work closely with the Director of Development to:
- Develop and implement Galop’s Survivor Engagement Strategy, ensuring that survivor voice is at the centre of Galop’s work
- Build effective external relationships, including with funders, commissioners and partner organisations.
- Manage the Survivor Engagement budget
Essential and Desired Criteria:
E= Essential D=Desirable
E- Excellent understanding of the lived experiences of LGBT+ survivors of gender-based violence.
E- Experience of supporting and working with survivors of gender based violence and designing safe and empowering methods of engagement.
E- Experience of designing and delivering workshops with survivors or ‘experts by experience’ within the voluntary sector.
E- Experience of trauma-informed group facilitation, and managing complex group dynamics.
E- Understanding of the specific needs of diverse LGBT+ survivors.
E- Strong understanding of delivering empowerment-based and trauma-informed work.
E- Excellent project planning and management skills, with the ability to lead a complex programme of work independently.
E- Experience of safeguarding and managing risk.
E- A demonstrable commitment to anti-oppressive working practices.
D- Experience of working collaboratively/in partnership to influence change both within and outside of an organisation.
D- Demonstrable training skills and ability to communicate complex information in a digestible and engaging format.
D- Lived experience related to the work that Galop does.
At Galop, we believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans staff and staff members of colour. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.
Galop Benefits:
Employee Referral Scheme: refer a friend to apply to work at Galop and receive £100 if they are successful.
-Eye Health Policy: receive financial contributions towards eye health checks and glasses.
-Vaccination Reimbursement: financial reimbursement for Covid and Flu vaccinations.
-Flexi Working Available: talk to your line manager to find a working pattern that best suits your needs.
-Rental Deposit Scheme: we offer interest free loans to employees to aid with paying deposits on rental properties.
-Employee Assistance Programme and Clinical Supervision: Access to a 24/7 Employee Assistance Programme for support and wellbeing at work and Clinical Supervision from external supervisors to aid with welfare at work.
Closing Date:
Applications should be submitted by 10.00am 7th May 2024.
First round interviews will be held w/c May 20th 2024.
Location: London/Hybrid
Contract Type Permanent, Full time
Hours: 35 (part time 28 hours top be discussed if preferable)
Salary: £36,879.95-£40,475.64 (including an inner London weighting of £4009.14 for employees living in London or working from Galop's offices in London. Salary pro rata where relevant as part time 28 hours available to discuss.)
Closing date: 07-05-2024
REF-213286