Client service manager jobs

Harris Hill – Charity Recruitment Specialists is excited to be partnering with a purpose-driven organisation to recruit their new Executive Assistant, who will play a central role in ensuring the smooth and efficient running of their operations. This is a permanent position, offered on a full-time or part-time basis (five or four days per week). While primarily home-based, the successful candidate will be required to work on a hybrid basis for the initial months (1-2 times a week in the office in Farnham, Surrey).

Our client manages a portfolio of charitable grants on behalf of a private, anonymous Trust. Their work spans continents and a diverse range of issues, from education and health to humanitarian relief and sustainable development, always with a focus on long-term impact. At the heart of their mission is a commitment to building an equitable, sustainable world where everyone has the opportunity to reach their full potential and live a healthy life. The Trust wishes to remain as anonymous and low-profile as possible to give humbly and keep focus on those who are working to alleviate suffering.

Although high-level executive support is a key component of this role, it is far more than diary management. The Executive Assistant will become a trusted member of our client’s small team, helping to develop and maintain streamlined administrative systems, supporting the setup and oversight of grants, coordinating meetings and hybrid events across different time zones, and liaising with a wide range of stakeholders. From managing expense claims and grant documentation to planning international gatherings and ensuring follow-through on action points, this is a varied and essential role.

The ideal candidate will have proven experience as an Executive Assistant, supporting a CEO and senior management team—ideally within a charity, trust, or foundation. They will bring significant experience in diary management, event coordination, and committee servicing, and be a confident and efficient minute taker. Highly organised, proactive, and adaptable, the post holder will have the ability to plan well, build relationships, and be comfortable in taking the initiative. The new EA will be comfortable using a wide range of digital tools and platforms (including MS Word and Excel, CRM databases, SharePoint, MS Teams, Zoom, and project management applications). They will thrive in a remote-first environment and be confident juggling multiple priorities while working both independently and collaboratively.

To apply, please submit your CV and a cover letter detailing your experience and motivation by the 30th of June 2025.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Director of Programmes
London (with flexibility for one day of remote working per week)
£72,000 – £92,000 per annum

Our client is a fast-growing charity using the power of football to change lives. They run accessible, high-quality football programmes for thousands of young people across London, regardless of their background or ability to pay.

In just six years, they’ve grown from a bold idea to reaching 6,000 young people every week. Their ambition is to reach 20,000 by 2028. To get there, they need a strategic operator to lead the next phase of their growth.

They’re looking for a Director of Programmes with a proven ability to scale services, build systems that support consistent delivery, and ensure quality is never compromised. This is not a frontline delivery or coaching role, it’s a senior leadership position that combines strategic oversight, operational rigour, and cultural leadership.

You may come from a background in large-scale event operations, network-based service models, or high-growth commercial environments where building for scale was central to your role. Whether you’ve grown delivery infrastructure for a logistics platform, designed consistent customer experiences across digital and in-person touchpoints, or codified a service model for expansion, you’ll understand how to scale something complex with consistency and care. At our client’s organisation, the product is the experience they deliver to thousands of young people each week and they’re looking for someone who can ensure that experience remains exceptional as they grow.

You’ll lead a growing team, shape delivery strategy, and build systems that support high performance across all programmes. Football experience isn’t essential, but you’ll need to understand and value the role it plays in engaging and inspiring young people.

The successful candidate will bring:

• Proven experience designing and scaling programme or product delivery in a fast-growth, impact-focused or operationally complex environment

• Strong operational and strategic leadership, with the ability to codify delivery models, build scalable systems, and maintain quality at pace

• A data-informed mindset, with confidence using insight, analytics, and digital tools to drive performance and decision-making

• Experience leading and developing teams, fostering a high-performance culture, and collaborating effectively across functions such as digital, marketing, fundraising, and partnerships

• A strong understanding of safeguarding, risk management, and quality assurance, particularly in youth or community settings

• Deep personal alignment with our client’s mission and the belief in sport as a tool for social change

This is a rare opportunity to shape a much-loved product at scale and to ensure no young person is left behind because of where they’re from or what they can afford.

Recruitment Timeline

• Deadline for applications: Wednesday 26th June 2025

• Interviews with Prospectus: w/c 30th June

• First Interview with the Client: w/c 14th July (online)

• Final Interview with the Client: w/c 21st July (in-person)

To learn more and see how to apply, please redirect to the role on our website.

Prospectus is proud to support candidates throughout the recruitment process. Applications are welcome from all backgrounds, and we are committed to fostering an inclusive recruitment experience.

Location: Rye Harbour

Salary: £18,385.50 (£30,642.50 FTE)
Contract Type: Permanent
Hours: 21 pw

Closing Date: 23rd June 2025
Interview Date: 9th July 2025
 
To deliver heir new strategic plan – they need people with bold and innovative ideas to help them to achieve their ambitions for local wildlife and wild places.
 
They are committed to restoring and protecting at least 30% of Sussex land and sea for nature, inspiring one in four people to take meaningful action for wildlife, building a stronger more inclusive and diverse organisation and becoming a net zero and climate resilient organisation.
 
They are looking for the best and most talented people to join their team and help them deliver this exciting and ambitious strategy. They are keen to hear from you even if you don't have all the skills and experience outlined in the Job Description but have the potential to grow into a role.
 
So, if you are someone who is determined to see a Sussex rich in wildlife and you have drive, energy and commitment to their values of Innovation, Passion, Collaboration and Inclusion why not apply now to join their great team, working together to deliver their new strategic plan.
 
In order to encourage diversity and inclusivity within the environment sector, they particularly welcome applications from people who have an ethnically or geographically diverse background, who are non-graduates and/or are living in economically deprived areas
 
The Role
 
Our client is a welcoming and inclusive workplace. Primarily an office-based role within the incredible building at Rye Harbour. The Volunteer Coordinator oversees recruitment and retention of volunteers at Rye Harbour ensuring safeguarding requirements are met including DBS checks and references where appropriate. Developing new and innovative approaches to volunteering to attract new volunteers, keeping existing volunteers engaged and promoting diversity in the organisation. Managing volunteer rotas, providing volunteer support and ensuring effective delivery of all volunteer activities. Planning and implementing a range of activities and events to acknowledge and thank volunteers for their contribution. Maintaining and updating existing volunteer data base. Ensuring data retained is relevant and up to date.
 
The Person
 
They’re looking for a volunteer coordinator who’s able to engage with a wide range of people. You will use imagination, resourcefulness, and diplomacy to effectively communicate verbally and in writing using a range of different media. You can build great working relationships with other staff members, volunteers and partners; navigating challenging conversations in a calm and pleasant way. To be successful in this role you will need a high level of commitment, enthusiasm and self-motivation with a flexible and professional approach to work. Ability to work cooperatively as part of a team and readiness to support colleagues across the organisation where appropriate. Exceptional time management & organisational skills with the ability to prioritise a high volume of work across many areas.
 
Benefits
 

• 25 days holiday plus 8 bank holidays each year (pro-rated for part time staff)
• Pension – company contribution from 6% and employee contribution of 3%
• Life Assurance - Pension Scheme Members 2 x Salary, Non-Pension Scheme Members 1 x Salary
• 2 days paid leave for volunteering each year
• Flexible working policy
• Enhanced Sick Pay
• EAP
• Employee discounts
• Informal car share arrangements

 
They will be reviewing applications on a rolling basis and may close the vacancy early so please get you application in as soon as possible.
 
The Volunteer Coordinator oversees recruitment and retention of volunteers ensuring safeguarding requirements are met including DBS checks and references where appropriate.
 
REF-221904

Hours: Full-time - Permanent
Reports To: Recovery Programme Manager
Place of Work: London - Streatham, Clapham, Croydon
Salary: £31,990
 
Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as a Recovery Practitioner. For this recruitment cycle, we particularly welcome applications from men, as they are currently underrepresented in our team, and this role involves close work with a male-only client group. We also actively encourage applications from people of all backgrounds, including those with lived experience of recovery. 
 
This is a full-time permanent position, working Monday to Friday with additional monthly on-call duties. In return, you will receive a salary of £31,990 per annum, be enrolled into our staff health and wellbeing package, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding.
 
What we are looking for

• Someone who is skilled in delivering a person-centred and trauma-informed approach to their work
• Experience working with people in recovery from addiction, including voluntary or lived experience. We are open to a range of experiences that demonstrate understanding and empathy in this area.
• NVQ Level 3 in Health & Social or equivalent experience in a support setting. We value transferable skills, even if gained outside of formal qualifications
• Excellent communication skills and an understanding of Customer Relationship Management systems (such as Salesforce) to ensure accurate record-keeping

 
Please look at our Job Description and Person Specification for more details.
 
Perhaps most importantly...it is our expectation that anyone who is a part of Nehemiah aligns with and can demonstrate use of Our Values:
 
Belief: We believe in everyone’s potential for positive change
Respect: We value each other’s choices and differences
Kindness: We show empathy through our actions
Honesty: We build trust through integrity
Empowerment: We help each other find our own purpose
 
What you can expect from us

• A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement
• 25 days annual leave, plus Bank Holidays
• A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary
• Staff Health Plan that includes insurance and wellbeing packages

 
Why Nehemiah?

• Make a direct impact on the lives of those in need and bring positive change to the local community
• Work with a passionate and talented team committed to our mission
• Benefit from opportunities for skill development, leadership growth, and career advancement 
• Experience a culture that values innovation and always looks to refine our best practice
• We are committed to building a diverse and inclusive workforce. If you require adjustments at any stage of the recruitment process, please let us know.

 
Application Process:

• 30 minute video call with a member of our recruiting team
• A two-part interview
• In-person interview with relevant members of the management team (45mins-1hr)
• Facilitate a group session with a selection of residents on a set topic that we provide two days before (40-45mins)

 
AI in Applications
 
We are fully aware that some candidates may use AI to help structure their answers. However, we strongly encourage you to ensure that your application reflects your own voice and experiences. It's usually easy to spot when response are fully AI-generated without personal input. We are much more interested in who you are and how you connect with our values and mission than a perfectly worded answer.
 
To be considered please submit a CV and Supporting Statement/Expression of Interest
 
We understand that not everyone expresses themselves best on paper. If you would prefer to submit your expression of interest in another format (eg short audio or video file), we welcome this.
 
Interviews to be held on a rolling basis
 
Any offer for this post is conditional on references and passing an Enhanced DBS check
 
REF-222007

Salary: £60,000 (more may be available for candidates with exceptional skills and experience)
Location: Wolverhampton
Contract: Full Time- 35 hours per week
 
Are you ready to lead a progressive, student-led charity into its next phase of growth and innovation? Our client is seeking a dynamic and values-driven CEO to provide strategic leadership, strong people management, empower student officers, and help them deliver an outstanding experience for their members.
 
About Them
 
Our client is an independent education charity led by, and for, students.
 
They work to support all aspects of student life for the 19,000 plus students studying at the University. Located in a friendly city, with a proud industrial and educational heritage, they are an ambitious and diverse organisation, committed to supporting every student at the University in achieving personal success.
 
They support students through a variety of services including academic representation, campaigns on issues that matter to them, advice and wellbeing services and supporting student communities. They also host a number of events throughout the year and operate a café and two bars on campus.
 
About the role
 
As CEO, you’ll play a vital role in shaping the strategic future of their organisation. You’ll work closely with the Board of Trustees and student officers to translate strategy into action and ensure they remain responsive to the evolving needs of students.
 
They're looking for a collaborative and inclusive leader who can build strong partnerships within the SU, across the University, and with external stakeholders. You’ll bring a proven track record of strategic leadership, financial oversight, and organisational development, ideally within a values-led or membership-based environment.
 
You’ll also lead a talented staff team, foster a high-performing, inclusive culture, and identify new opportunities to diversify their income and extend our impact. Importantly, you’ll be a visible and supportive presence for their officers and staff, helping them to lead with confidence and drive meaningful change.
 
The successful candidate won’t necessarily need to come from the Higher Education sector, but you must be able to demonstrate a good understanding of the trends and issues that affect our students and sector. You’ll have a good understanding of charity governance, financial management and organisational development.
 
They offer an inclusive and fun work environment believe passionately in developing their people. They're also committed to ensuring their workforce reflects the diversity of the world and community they're based in. They respect everyone's individual identity and celebrate difference, and encourage applications from all candidates irrespective of background. They'd particularly welcome applications for the role from BAME candidates and those with a disability.
 
It’s a genuinely exciting time for them and they look forward to receiving your application.
 
Key Dates
 
Closing Date: Monday 7th July at 12pm
First Stage Interviews (Remote): Monday 14th July
Final Interviews (In-person): Monday 28th July
 
How to Apply
 
Please click 'Apply' to complete the application form. Please take some time to read through the recruitment pack before submitting your application.
 
REF-222134

We are seeking a General Adviser to deliver advice to our clients calling in to the service.  Working from home, you will demonstrate you have the capacity and drive to deliver general information and advice in a range of subjects in a pressured environment.  Working alongside volunteers and supervisors to ensure high standards of advice giving and recording. 

This is an exciting but demanding role, often advising those at greatest risk of vulnerability, helping them to understand their rights and identify options to move forward with their issues. 

The general advice service deals with a broad range of often complex issues including benefits, debt, employment, housing and family problems.

Comprehensive training package and learning support provided. 

Location: Home working.

Contract Type: Permanent

We encourage applications from disabled people by offering them an interview, if they meet the minimum criteria for the job. 

Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)

Location: Lambeth, London
Salary: £23,085.69 per annum, inclusive of London weighting allowance 
Contract type: Part Time, Permanent 

Hours: 30 hours per week (Tuesday-Friday). Please note that the the operating hours of the service are 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover. 

This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate to be the first point of contact for women who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis and other gender-based abuse to provide high quality independent support to survivors all risk levels and their children..

In this role you will be part of a busy team. You will be the first point of contact for survivors who have been referred to the Gaia Centre. The duty IGVA will be responding to daily enquiries (specify from whom- public, agencies, individuals? over the phone and email as well as contacting survivors, assessing their risks and needs.

The duty IGVA will be responsible for carrying out and implementing safety plans and needs and will ensure an effective handover to the over to the relevant GAIA team for ongoing support. The post holder will also empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 7 July 2025

Interview Date: 16 and 17 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

Key Duties and Responsibilities

 

Leadership and strategy

 

·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy

·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework

·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;

·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;

·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;

·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;

·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.

 

Governance  

·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid

·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid

·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;

·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;

·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.

 

Management and Supervision 

 

·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;

·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;

·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;

·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;

·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.

 

Policy & Strategic Legal Work

 

·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;

·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;

·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.

 

Finance & Fundraising

 

·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid

·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;

·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;

·Ensure that Legal Aid and other income is maximised, and targets are achieved.

Other duties

·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;

·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;

·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.

·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Essential Experience, Skills and Knowledge

•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);

•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;

•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds

•Strong understanding of good governance including legal, regulatory and financial responsibilities;

•Ability to work with a range of stakeholders from trustees to external partners;

•Experience of leading and/or participating in organisational strategic planning;

·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;

•Experience of managing diverse funding sources and setting and implementing budgets;

•Experience of working in a service delivery partnership with other organisations;

•Experience of fundraising, especially grants from trusts and foundations;

•Sound working knowledge of the law and policy as it relates to immigration,  asylum, human rights and modern slavery/trafficking;

•Demonstrable understanding of the asylum and human rights sector in the UK;

•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and

•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.

Desirable Experience

·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems

·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;

·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;

How to apply 

The first stage is to complete on our online application form on our website by 9am on 23 June 2025.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We anticipate that we will invite candidates to an initial online interview on Wednesday 3rd July 2025, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Wednesday 9 July 2025.

We regret that we can only respond to applicants who make it to the interview stage.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

Job summary including context
Young Women’s Trust champions young women aged 18 to 30 on low or no pay. We’re here to create a more equal world of work and raise young women’s incomes.

We offer young women free coaching, feedback on job applications and information to help them get where they want to be. We bring together a network of thousands of young women to support each other, build their self-belief, and have their voices heard. We work with young women to campaign for equality in the workplace. And our research provides insight into what young women’s lives are really like, fuelling our campaigns for change.

About the role
Over the next five years, our fundraising team are embarking on an ambitious growth strategy to increase our income from c. £1m to £1.7m. This is alongside our commitment to spend a significant amount of our organisational endowment to invest in our campaigning, new services, digital capabilities and core infrastructure.

We have recently reshaped the team to create a new Partnerships and Philanthropy (P&P) programme. This unites our corporate partnerships, major donors, and trusts & foundations. With P&P contributing around 80% of our total fundraised income, this is a vital and expanding area.

This new role will support the new P&P Lead in providing outstanding stewardship to Partnerships & Philanthropy supporters, ensuring every commitment is delivered with care and purpose. You’ll play a key role in activating partnership activities, shaping standout content, and helping to build lasting, transformational relationships that drive real impact for young women.

EDI statement and sense of flexible working and workplace culture
Young Women’s Trust strives to be an inclusive and representative organisation. We are committed to appointing individuals from a wide range of backgrounds, lived experiences and cultures. We particularly encourage applications from racially minoritised candidates. We use positive action under section 159 of the Equality Act in relation to race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the racially minoritised candidate in order to diversify our staff team.

You’ll be joining a team that will embrace your ideas and support and encourage you to bring your whole self to work. We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have.

Young Women’s Trust is a Living Wage employer and we commit to Show the Salary for every job we advertise. Non-graduates are welcome and we offer a wide range of flexible working options including job share, part-time and compressed hours, different start and finish times and working from home.

We offer:

•  27 days annual leave plus bank holidays – rising annually to a maximum of 30 days
• Enhanced parental leave irrespective of length of service
  • Up to 52 weeks maternity leave - 26 weeks at normal rate of pay, 13 weeks statutory maternity Pay, 13 weeks unpaid
• 2 annual wellbeing days
• Annual discretionary organisation Christmas closure (25th December – 1st January)
• 5% pension contribution
• Employee Assistance Programme
• Learning and development budget
• Flexible working which is fully embedded in our working culture

​Deadline to apply – Friday 4th July, 5pm
You must have the right to work in the UK to apply for this role. We are not able to sponsor work visas for non-British applicants.

About Us
Groundwork Cheshire, Lancashire & Merseyside is a community-focused charity committed to changing lives and transforming places. We deliver a wide range of programmes that support people to improve their prospects and wellbeing.

The Opportunity
We’re looking for a passionate and motivated Team Leader to deliver our King’s Trust Team Programme—a 12-week personal development course for young people aged 16–25. This is your chance to make a real difference in the lives of young people who are unemployed or facing personal challenges.

What You’ll Do

• Recruit and support young people through the programme
• Plan and deliver engaging activities, including residentials and community projects
• Provide one-to-one mentoring and support
• Deliver and assess the King’s Trust Certificate in Employment, Teamwork and Community Skills (up to Level 2)
• Work with local partners to enhance the programme
• Promote safeguarding and ensure participant wellbeing

What We’re Looking For

• Experience working with young people or in youth/community development
• Strong leadership, communication, and organisational skills
• A positive, empathetic, and motivational approach
• Ability to work independently and as part of a team
• Commitment to safeguarding and equality
• Access to your own transport

What We Offer

• 25 days annual leave + 1 extra day for Christmas closure
• 8 public holidays
• Flexible working arrangements
• Aviva Auto-Enrolment Pension Scheme
• Employee Assistance Programme
• Ongoing training and development
  
  This role requires a clear Enhanced DBS check.
   

How To Apply
For the full job description and person specification and details on how to apply, please down the Recruitment Pack or visit our website. 

Immediate Support Coordinator (Somerset and Devon)

Reports to: Bereavement Services Manager for England

Salary: Starting at £26,500 per annum

Location: Home working with regular travel throughout the area

Hours: Full time - 37.5 hours over 5 days

Context of Role

Our client supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. They provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As they continue to expand their services across England the successful candidate will play a central role in the ongoing development of their relationships with stakeholders. Initiative and drive play an integral part of ensuring their professional stakeholders remain engaged and champion their service to those they support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main Duties include:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties.
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction.
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls.
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual.
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties.
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services they offer, how to refer into the charity and bereavement awareness.
• To ensure families have been offered a memory box and coordinate these when required.
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person.
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required.

Experience:

• Experience of working in a health, social care or emergency setting.
• Experience of working with people in distress.
• Experience of working with vulnerable people, including families and/or children.
• Experience of managing a high case load with varying needs.
• Working within a multi-agency and legislative framework.

Knowledge:

• Have a good understanding of bereavement and the effects of grief on bereaved individuals and their families.
• Have a good understanding of child and adult protection issues and how to respond to safeguard effectively.
• Understand the principles of risk assessment and risk management for bereaved individuals and their families.
• Understand and be committed to equal opportunities and diversity issues in policy and practice.

Skills/Qualifications/Abilities:

• Hold a degree in relevant field or demonstrate equivalent experience or a vocational qualification.
• Have strong crisis management skills and the ability to deal with stressful and difficult situations.
• Excellent interpersonal skills with families and ability to form compassionate relationships whilst maintaining professional boundaries.
• Ability to plan and organise workload, prioritising as appropriate, evidencing effective time management and crisis intervention skills.

Personal Qualities:

• Car driver with willingness and ability to drive in residing county, surrounding areas and Head Office in South Wales.
• Act with integrity and respect when working with all bereaved families, agencies and individuals.
• Show initiative and be proactive when managing your caseload.
• Computer literate in Outlook, Teams, Word, Excel and PowerPoint.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Social Care IDVA - RBKC

Salary: £26,000 - £32,000

Location: Across three locations within RBKC and Hammersmith Head Office

Contract: Permanent

Hours p/w        35 hours per week (some working from home up to 2 days)

 

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

 

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

The Social Care IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process, specialising in working with women whose families are involved with Family Children Services and risk to children is a factor.  You will work to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. This role is part advocacy, part training/education and project work to improve response to victim/survivors experiencing domestic abuse. You will be embedded in the local authority Family Children Services team, working with Social Care professionals to ensure they adopt a trauma informed approach, can recognise the dynamics of domestic abuse and are providing more holistic support. You will be the domestic abuse subject matter expert on site, upskilling fellow professionals and acting as a point of contact for any clients experiencing domestic abuse and support requirements from Family Children Services.

The Social Care project was established in 2021 and has been working in partnership with Hammersmith and Fulham Family Children Services, so the IDVAs will inherit strong working relationships and a commitment from all parties to offering more trauma-informed services.  The borough has a focus on prioritising and developing good DA work in social care and this is an opportunity to be a major player in institutional change, ensuring that women accessing Family Children services for their children have an improved experience and that the local authorities are leading the way for all survivors engaging with their services.

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea, Brent, Ealing, and across parts of East London. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.

About You:

You will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge on children safeguarding/legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

To be successful as the Social Care IDVA you will need the below experience and skills:

• You will establish positive, proactive, and innovative working relationships with housing services and partner agencies.Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.
• Your abilities extend to assessing the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs.Advising women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced. You will work as an advocate and educator to raise awareness and upskill professionals within Children Social Care plus work with colleagues to successfully develop and deliver training.

 

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

Interviews are taking place on rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email contact the Talent team via our website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

 

 

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

YMCA Hastings provides medium-low supported accommodation for a total of 47 young people at risk of homelessness, aged 16 to 25, and care experienced young people under the age of 18. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated just of the seafront, the project has strong links with and contributes to the local community.

We are looking for a Supported Housing Support Worker to join our Hastings Foyer team. Main areas of responsibilities are:

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Trainee Generalist Advice Caseworker

Salary NJC Scale 5 - £31,734 per annum 

Full-time – 35 hours per week

Initially Fixed Term for 12 months (with possibility of extension)

This is an exciting opportunity for a trained Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

• You must be a trained Gateway Assessor  

• Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
• Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 23 June 2025

Interviews will take place on Thursday 26 June 2025

For further information and an application pack please visit out website via the apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation.