Client service manager jobs

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Family Services Practitioner: Children, Families and Young People 0-19
Westminster, London
Hours: 35 hours (full time)
Salary: £32,642 per annum

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Assistant Family Services Practitioner to assist with the provision of our whole family holistic approach. You will plan and support safe, creative, inclusive, and appropriate play opportunities for children and young people from a range of age groups. In addition to this, you will work with the team to ensure that children are supported with their learning through activities such as after school, homework clubs, practical and other activities when required. You will also work with the team to assist with the development and delivery of the Family Services outreach offer which will require some traveling to other settings to deliver our services off site. These may include temporary accommodation hotels or community venues in Westminster. Additional travel expenses will be reimbursed.

Please note that this role requires flexibility to allow for changes to the weekly rota to meet the needs of our clients. The Family Centre is open on Saturdays and will require some Saturday working. The work pattern rotates from Tuesday – Saturday or Monday – Friday.

Please refer to the job description for further information.

In your cv and cover letter, please answer the below questions and outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

1. Do you have a minimum CACHE/NVQ Level 2 or equivalent qualification in: Playwork, Early Years Childcare and Education or Children and Young People’s workforce 0-19?
2. Do you have a knowledge and understanding of the Playwork Principles and the importance of play in children’s development? Please describe briefly of how you have used or might use this knowledge in your work.
3. Do you have experience of working in a community setting with children and families? Please give some examples of your experience.
4. Can you describe a successful play session you facilitated?

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Wednesday 9th July 2025
Interviews: W/C 14th July 

Please note that a test will form part of the interview, if you are shortlisted details will be provided to you in advance of the interview.

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Working with clients from our Day Centre and Night Shelter to provide casework, advocacy and support to resolve and prevent homelessness in Enfield and Haringey,. 

Within the Day Centre you will provide high quality and relevant advocacy and casework to people who are homeless or at risk. You will maintain a caseload of clients working within a fast paced and dynamic small team. You will support the smooth running of the day centre provision and have a commitment to supporting vulnerable clients in a person-centred way. Outside of the day centre you will support clients to attend a variety of key services and appointments through outreach. 

To be successful in this role will require a keen interest in homelessness and the devastating impact this can have on people. This role is suited to someone with a problem solving, positive attitude, who is passionate about supporting marginalised people.   

As a small charity there is significant opportunity to have input in a wide range of operational and strategic activity across the organisation, supporting our growth and development.

Do you want to inspire people to play their part in God’s transforming mission in the world? The Philanthropy Lead will make an impact by finding and engaging people who understand the importance of leadership and care about mission in tough places. If you are someone who enjoys meeting new people, communicates with warmth and passion, and builds long-term trust with supporters/clients, this could be a great role for you.

Full details can be found in the Candidate Pack attached. More information about Innovista can be found on our website.

Hours: Full-time (37.5 hours/week), permanent. Applications are also welcome from candidates who wish to propose a part-time arrangement, as part of a job share.

Location: Home-based with travel for donor meetings, including occasional evenings and weekends. Requirement to attend regular team meetings in Oxford.

Salary: £35,000-£43,000 per annum FTE, depending on experience.

To apply, please follow the directions on our website.

• Closing date for applications: 11 July 2025 midday.
• Interviews will take place the week commencing 21 July. 

This role has an occupational requirement to be filled by a Christian under the provisions of the Equality Act (2010).

Innovista is committed to protecting the well-being of children and adults at risk. Our Safeguarding Policy and Whistleblowing Policy are available.

Our client is a small, vibrant and growing charity based in Woking that supports people with learning disabilities and autistic people to create the life they want to live. The organisation provides access to a wide range of activities that develop skills, confidence and lasting friendships.

We are searching for a hands on and experienced Service Manager to lead and develop services for children and young people with additional needs (SEND) including Afterschool club (Mon-Thurs), Weekend and School Holiday Playschemes/Teen Sessions, and Evening Youth Sessions.

The role involves planning and delivering inclusive, engaging, and structured activities within a fun, safe, and supportive environment. You’ll be key in mentoring staff, ensuring quality service delivery, and championing the voice and rights of young people with a learning disability and autistic young people.

This exciting and incredibly impactful role offers the opportunity for a candidate who has experience of running similar services to take a first step up into a management role.

Please note this role will be working 4 days a week, including 1 Saturday per month

Please note that all job offers are subject to satisfactory references and a disclosure satisfactory to the client from the Disclosure & Barring Service (DBS).

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.

Shape the Future of Home Care in Rural Perthshire.Lead a forward-thinking social enterprise delivering vital care services in rural communities

We are excited to announce an opportunity to establish and lead Heartland Cares Ltd, a start-up social enterprise, providing home care in rural Perthshire.  We are seeking a dynamic Chief Executive Officer / Home Care Manager to shape and drive this innovative initiative. Working with an ambitious Board of Directors, and initially in the Rannoch and Dunkeld and Birnam areas, his role offers the chance to build a new and tranformative model of community-led  care, enhancing services in remote rural areas.

Key Responsibilities:

• Lead the development of a high-quality home care service tailored to rural areas.
• Build, motivate, and manage staff and volunteers, ensuring excellence in care and service delivery.
• Oversee the day-to-day operations and service delivery
• Build and maintain strong partnerships with local trusts, councils, stakeholders, and regulatory bodies.
• Ensure compliance with Care Inspectorate standards and lead the registration process.
• Manage financial operations, including budgeting.
• Act as the spokesperson for the organisation, promoting its services to local communities.
• Report directly to the Board, ensuring alignment with the charity’s mission and governance requirements.

Why Join Us?

• Make a Real Impact: Shape a service that directly improves lives. 
• Innovative Approach: Be at the forefront of community-led care solutions. 
• Supportive Team: Work with a committed and passionate group of professionals. 
• Career Growth: Lead a growing organisation with long-term potential. 
• Beautiful Location: Enjoy working in the heart of rural Scotland.

Are you the right fit?

We are seeking an enthusiastic and highly motivated individual with a passion for making a positive impact in rural, remote communities. The ideal candidate will hold a Level 7 practitioner qualification (meeting SSSC criteria) and have proven leadership experience in care services within community settings. Financial management and exceptional communication skills are essential, along with a good understanding of the unique challenges rural communities face in accessing health and social care services. 

If you are committed to building an organisation that ensures people can receive care within their own communities, we would love to hear from you!

Application notes

To apply for this post please send your CV and a cover letter of no more than two sides of A4 outlining your reasons for applying and demonstrating how you meet the requirements set out in the above Job Description.

Closing date for applications is midnight on Friday 11th July 2025.

Interviews: To be held at a mutually agreeable time shortly after the closing date.

Are you an experienced professional with a passion for philanthropy and high-net-worth client management? Harris Hill are delighted to be working with a fantastic charity to recruit for the Senior Relationship Manager in order to manage a diverse portfolio of High-Net-Worth donors and Collective Fund accounts, overseeing the administration of their charitable giving.

You’ll apply your compliance and grant making expertise to support impactful philanthropy while working alongside a talented, entrepreneurial team. This role offers an exciting opportunity to influence wider organisational initiatives and grow your career in a fast paced, mission driven environment.

As a Senior Relationship Manager you will:

• Manage complex Donor Advised Fund and Collective Fund clients with a strong focus on client service.
• Handle financial administration, including bookkeeping, reconciliation, and payments.
• Ensure all activities comply with UK charity law and regulatory standards.
• Liaise effectively with clients, intermediaries, and third party providers.
• Support process improvements, team development, and external communications.
• Represent the organisation at events and networking opportunities.

To be successful, you must have experience:

• Significant experience in grant making and compliance within the charity sector.
• Proven track record in relationship management, ideally with HNW/UHNW clients.
• Exceptional communication and client stewardship skills.
• Strong organisational abilities and attention to detail.
• Proficient in Microsoft Office and comfortable handling sensitive data.
• Proactive, solution oriented, and able to thrive in a fast moving environment.

Salary:£40,000+

Contract type:Full-time, permanent

Location- London, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

School-Home Support is a dynamic national charity working with children and families to maximise educational opportunities and improve life chances. We exist to ensure every child is able to be at school, ready to learn. Whatever it takes. We partner with schools and families to look beyond the classroom to understand and tackle the issues affecting children’s ability to be at school, ready to learn.

Trusts & Foundations Manager

Full-time, permanent contract

Location: Hybrid working, office based in Stratford, London. 

Salary:  £36,663 to £39,888, depending on experience.

Closing date: 20th June 2025 at 5pm

Please note that applications will be assessed on a rolling basis and interviews may be conducted outside the weeks stated above.

We are recruiting a Trusts and Foundations Manager to join our fundraising team. The post holder will be responsible for raising income from medium and large trusts and foundations giving five and six-figure grants. 

We are looking for someone with significant experience working in trusts and foundations fundraising, with a keen interest in our work to get children back in school and ready to learn. This role would suit someone who is looking to take the next step in their career. Additional support undertaking direct line management for the first time will be available if required.

This is an exciting time to join the team, with the opportunity to build on your current portfolio of existing and warm Trusts, some of which have supported School-Home Support for a number of years. You will need to be a confident, approachable individual with the ability to manage a busy, varied workload. With a keen eye for detail, you must also be able to write concise and persuasive funding applications and reports and build strong relationships, both internally and externally.

We are committed to maximising staff wellbeing and creating an inclusive, safe environment where everyone feels comfortable bringing their authentic selves to work. To find out more about our current initiatives and offerings, please view our EDI & Wellbeing initiatives here. 

As an employer we offer:

• Generous annual leave entitlement – 28 days and bank holidays

• Perkbox membership 

• Comprehensive employee wellbeing programme 

• Employee assistance programme

• Life assurance 

• Pension scheme

We are an equal opportunities employer and welcome applications from all sections of the community. 

School-Home Support​ ​takes very seriously the duty of care to safeguard and promote the welfare of children and is committed to ensuring that our safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice. Our safeguarding policy recognises that the welfare and interests of children are paramount in all circumstances. All roles at SHS are subject to an Enhanced DBS Check.

Prospectus are delighted to be working exclusively with a new client who are a well-established charity that are people focused and deliver to beneficiaries.
 
This HR Manager role is available on a permanent contract and full-time basis. The salary band is £35,000-£45,000 and has flexible working arrangements, as a remote role with occasional travel.
 
You will report to the Director of Finance & Corporate Services and be the primary point of contact for all operational HR matters and provide an inclusive people focused HR service. You will foster strong relationships between employees, line managers, and HR ensuring the delivery of an effective HR function.
 
You will have a hands-on approach and to all aspects of the employee relations cycle which includes leading on recruitment campaigns and onboarding/offboarding. You will maintain and update the HR system. You will conduct data analysis on key HR metrics. In addition to this, you will review, process, and implement HR policies and drive continuous improvement of the HR function.
 
To be successful in this role, you will be CIPD Level 5 or equivalent and have a vast amount of demonstratable HR experience, with at least a couple of years working in HR Manager roles.
 
You will have experience of advising and supporting managers on a range of employee relations matters. You will have experience reviewing, developing, updating and implementing HR policies. You will have an understanding of GDPR and the ability to handle confidential/sensitive information. You will have experience using HR and payroll systems. You will be a forward thinker who has a track record of introducing new ways of working and leading HR projects.
 
You will have strong communication skills and the ability to engage effectively with a range of stakeholders. You will be a forward thinker who strives for continuous improvement and able to work under pressure. You will be self-motivated and have experience working as a part of team.
 
Desirably, you will have experience working in the charity sector and a degree in Human Resources or similar educational qualification. You will have an understanding of employment law, regulations, and ethical HR practises. You will have experience helping an organisation through a period of change and be able to align HR strategy to business objectives.

For someone to be successful with us, they need the ‘Kings Factor’ – energy, a passion for child development, inspiration and fun and be motivated by, and supportive of, the mission and values of Kings Active Foundation.

The Recruitment Manager is responsible for the day to day management of recruitment activity, ensuring we meet annual targets for 800+ seasonal positions working with children and young people. The Recruitment Manager will generate and apply attraction strategies, line manage a team of recruiters, lead candidate interviews, implement and measure recruitment targets and activity and recommend improvements to the Head of Recruitment and Compliance. The Recruitment Manager will also be responsible for ensuring safer recruitment processes are followed, implementing working practices that ensure safety, suitability and quality expectations are met, even for late hires.

We are committed to safeguarding and promoting the welfare of children and young people. Safer recruitment is central to the way we work, and all staff and volunteers are expected to share our commitment to safeguarding, always creating an environment where young people feel safe and can thrive.

Key Responsibilities

1. Recruitment Activity

• Set staffing targets and volume expectations

• Build professional networks to attract potential candidates

• Identify marketing opportunities

• Manage partnerships with clients and job boards

• Be the first point of escalation for candidate decisions, interview volume and second stage interviews

• Identify and escalate challenges with volume or quality of applications

• Provide safer recruitment support to Recruitment team

2. Safer Recruitment

• Work with the Head of Recruitment and Compliance to shape and maintain recruitment policies and procedures

• Ensure seasonal recruitment targets are met in good time for candidate onboarding and training

• Ensure safeguarding requirements and standards are met throughout the recruitment process

• Ensure staffing policies are met including staff ratios, qualifications and experience requirements plus venue or site-specific requirements 

3. Leadership

• Line Manage a team of Recruiters

• Provide whole department leadership in the absence of the Head of Recruitment

• Audit check quality of interviews and candidate recruitment experience

• Manage and monitor weekly performance outputs and feed back to Head of Recruitment

• Budget Management

Personal Specification

• At least 2 years of team management or leadership experience

• At least 1 year of experience in the Recruitment sector, ideally at management level

• Mentoring or coaching experience

• Ability to problem-solve

• Willingness to take decisions

• High level of written and verbal communication

• Working knowledge of safeguarding

• Experience of working with budgets

• Fully supportive of our mission and values

Rewards and Benefits

If the above isn’t enough to tempt you to join us, here’s a few more things you may want to know.

• Where: Kings Active Foundation HQ (hybrid working with a mixture of office, home and UK travel)
• Office hours: 37.5 hours, Monday to Friday between 8am-6pm
• Salary £29,000+ per annum, DOE
• Auto-enrolment company pension and employer contributions
• Holiday: 20 days plus statutory holidays, increasing to 25 days during length of service
• Additional discretionary holiday days

• Report directly to Head of Recruitment and Compliance
• Monthly 1:1 development meetings
• Annual performance review
• Training & development opportunities

About Us

Established in 1991, Kings Active Foundation is a UK registered charity with a vision of a world where children love being active, and a mission to get children active, having fun and learning together. We’re experts in using active games, sport and fun to connect with children via our activity programmes and we equip, enable and inspire others to deliver activity programmes. We are a small team doing big things. We have a passion for our work and a desire to get more children active and improving their physical and mental wellbeing. 

About the role:

As a Night Concierge in our Ashley Road (Islington) accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. You'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working pattern for the role is Monday, Thursday, Friday & Saturday 10pm - 08.15am.

About you:

• A mature and non-judgemental attitude to working with a client group that may present challenging behaviour.
• A basic understanding of the often complex issues likely to be presented by the vulnerable people who use SHP services.
• The confidence to challenge appropriately, and the ability to use initiative and make reasoned and quick decisions within SHP’s policy and procedural framework.
• An understanding of Health and Safety at work and the likely issues to occur in a residential building.
• Good customer care skills, honesty, punctuality, integrity and ability to work alone without direct supervision.
• An ability to be self-servicing in the use of the computer to create notes and logs and to send and receive emails.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 22nd June at midnight

Interview date: Thursday 3rd July at Ashley Road Service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager (Floating Support) 

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Permanent

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

This is a standout opportunity to work with a globally respected organisation whose analysis and insights inform humanitarian response, policy, and peacebuilding.

Applications are open to those who meet the person specification below and are within, or close to, GMT or EST time zones. 

A leading international organisation is seeking a confident, client-focused Account Manager to steward a portfolio of high-value public sector clients.

This remote-first non-profit's work enables governments, NGOs, and multilateral institutions to make timely and informed decisions. With a reputation for rigour, transparency, and impact, the organisation plays a key role in supporting those addressing the world’s most complex crises.

As the dedicated Account Manager, you’ll manage a diverse portfolio of government and intergovernmental clients. These are well-established relationships, with account values ranging from $50k to over $1.4m. With a current portfolio worth $5m and a target of $7m by 2026, this is a key hire, critical to sustaining the organisation’s impact.

You’ll act as the primary liaison post-sale, owning renewals, client engagement, procurement navigation, and usage optimisation. You’ll support the full lifecycle of account management, from contract renewal and compliance to upselling and client success. The portfolio includes a mix of active and developing accounts, offering plenty of scope to deepen relationships, increase engagement, and drive strategic growth. This role is ideal for someone with experience in public sector licensing, data services, or subscription-based partnerships.

As Account Manager, you will: 

• Manage a portfolio of public sector accounts, including government bodies and multilateral institutions
• Lead renewals, procurement coordination, and contract amendments with precision and confidence
• Identify opportunities for account growth and present tailored solutions to increase value
• Deliver training and guidance to help clients fully utilise the organisation’s tools and services
• Coordinate with internal teams to address client needs
• Re-establish contact with lapsed accounts and improve overall relationship depth
• Track usage and maintain detailed CRM records to support internal reporting and performance reviews
• Ensure strong account hygiene, compliance with client requirements, and high satisfaction levels

Essential criteria

Only applicants whose CV's match the criteria below will be contacted. A cover letter is not required for application at this stage - please only use the cover note section on CharityJob to clarify relevant experience in the areas below, and only if needed. A cover letter will be required for formal application - guidance and support for this will be provided to suitable applicants. 

• You already work within an within an international development charity/NGO and have extensive experience in account management or revenue partnerships, especially with public sector clients
• You have thorough knowledge of government procurement, compliance, and budgeting cycles
• You are able to evidence success in managing large or complex accounts with multiple stakeholders
• You have experience in data, SaaS, or service-based nonprofits—particularly those selling tools or licenses
• You bring a track record of excellent relationship-building, including with previously disengaged or complex accounts
• You have strong organisational skills and attention to detail in a fast-paced, remote environment
• You are confident communicating value and renewal strategy to senior client contacts
• You are proficient in using CRM systems such as Salesforce
• Your time zone is GMT or EST (or very close to)

​Location:  Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you a creative, practical thinker who thrives on making services better for the people who use them? At Hearing Dogs for Deaf People, we’re looking for a Service Designer to help us shape, improve, and optimise services that make a difference.

This is your chance to join a mission-led team focused on delivering user-centred, inclusive, and insight-driven service experiences for people with hearing loss.

What you’ll be doing:

• Design and improve services using a person-centred approach and real-world user insights
• Work with the Insight & Impact team to understand user needs, and map full user journeys
• Create visual documentation (e.g., personas, journey maps, blueprints) to clearly explain how services work and where improvements can be made
• Support and facilitate prototyping, testing, and piloting of new and existing services
• Use feedback and data to drive continuous improvement
• Collaborate across teams to ensure services are accessible, inclusive, and aligned to real needs
• Help deliver smooth rollouts by supporting staff and volunteers through training and change

About you

You are a curious, collaborative, and solutions-focused designer with a passion for inclusive, user-centred services. You thrive in fast-paced environments where you can bring people together to solve problems and improve the user experience.

Skills and experience:

• Strong foundations in user-centred service design, with a practical understanding of co-design and accessibility
• Skilled at using insight and iteration to inform continuous service improvement and enhance user experience
• Confident in facilitation and co-creation, bringing together staff, volunteers, and people with lived experience to shape solutions
• Experienced in stakeholder engagement and collaboration, working across teams to align services with organisational goals
• Effective problem-solver and visual communicator, able to translate complex service challenges into clear, user-focused designs
• Proven service design experience, including user research, journey mapping, experience design, and applying user-centred design principles

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you have a passion for fighting homelessness and advocating for vulnerable people? If so, this is an exciting opportunity for you to take the next step in your career by joining the Brent Irish Advisory Service (BIAS) as our Housing Adviser.

BIAS’s housing advice service supports members of the local Irish community and beyond with a range of complex housing issues, including homelessness, rehousing, tenancy sustainment and disrepair. We are looking to appoint a dynamic, enthusiastic person who has a background or demonstrable interest in advice, housing or homelessness to join our friendly advice team. Your role will involve contributing to the day-to-day running of BIAS’s advice service, providing specialist advice on housing via one-to-one client appointments, completing casework and advocating for positive outcomes for your clients.

You will need to have strong people skills and the ability to build good working relationships with colleagues and clients, excellent organisational skills and the ability to digest complex briefs. You will be required to manage an active caseload, ensuring that cases are appropriately actioned and recorded and that deadlines are met.

If you are interested in working in housing advice but don’t yet have all the knowledge or experience required, please consider applying as we are willing to consider appointing the right candidate in a trainee role.

KEY WORK AREAS AND MAIN DUTIES

• Providing appropriate advice, information and practical help to clients, via in-person appointments, outreach visits, telephone, letter or email. Where necessary, advocating on behalf of clients in the appropriate forums.
• Ensuring that all casework records are kept up to date and completed clearly and effectively.
• Contributing to monitoring service delivery and recording client outcomes.
• Maintaining a good knowledge of other available services, and signposting or referring clients as needed.
• Participating in regular team file reviews and supervision sessions, and contributing to maintaining BIAS’s high-quality service in line with Advice Quality Standard (AQS) requirements.  
• Engaging positively and constructively with other service providers, including local authorities and housing providers, to maintain partnerships.
• Staying up to date with developments in housing legislation and identifying opportunities to effect positive change to housing policy, together with the Advice Manager.

These are the basic duties required of the Housing Adviser. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based primarily in our advice offices in Willesden (Brent), with some outreach work in Haringey borough. There may be some options for flexible working (one day per week)

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion in Haringey in 2025 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please send a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role.

The deadline for applications is Friday 20th June 2025. We would strongly encourage you to apply as soon as possible, as applications will be assessed on a rolling basis.