Client Services Manager Jobs

RECRUITING NOW FOR EMPLOYMENT ADVISOR (EA) IN TALKING THERAPIES 

Salary: £32,460 plus pension and benefits (rising to £34,385 after successful completion of probation)

Location:  Although employed by Hillside Clubhouse, EA in iCope staff will be co-located and embedded within the iCope team.  This post will be mainly located at the North iCope Centre - 10 Manor Gardens London N7 6ER. You will also spend time working in community-based settings as required across Islington. 

Working format: Based onsite within the clinical teams as well as the option of some home working (a maximum of 2 days per week as agreed with your manager) 

Contract: Full-time and permanent

Job description

This is an exciting opportunity to join an established, dedicated and enthusiastic team supporting people with mental health conditions such as stress, anxiety and depression to gain and retain employment.  

Hillside Clubhouse is a leading mental health charity offering a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also provide a positive working environment to support our own employee’s wellbeing. 

Hillside Clubhouse operates an established Employment Advice (EA) service integrated into NHS Talking Therapies (iCope).  The programme aims to support Islington residents who are assessed within iCope and who require employment advice.

The EAs in iCope initiative was designed as an integrated employment and mental health service to improve both mental health and employment outcomes. EAs are part of the iCope team and work alongside therapists to provide employment support to help iCope clients remain in work, return to work, or find employment.  This takes the form of personalised support for the client backed up by an action plan detailing the client’s employment goals and the actions that the client, the therapist, and the EA agree to take to meet these goals.  

Overall aim 

iCope (Talking Therapies) is an NHS Programme that provides evidence based psychological therapies to treat people with mild to moderate and moderate to severe depression and anxiety disorders.  

The new Employment Advisor (EA) will work within the Islington NHS Talking Therapies provision. They will work one-to-one with a caseload of between 25-35 clients referred by NHS Talking Therapies therapists to find employment, remain in existing work if they are struggling, improve their working environment, return to work following sickness or positively leave or retire from work. 

You will primarily fulfil these duties by providing information, advice and guidance to clients who choose to receive employment support. The support aims to empower clients to make better decisions about their working lives, as well as communicate better with colleagues and managers in existing roles. You will also signpost clients to other relevant support agencies, as appropriate. 

This role would suit someone with a background in employment support, psychology, counselling, human resources, recruitment, or a desire to transfer their skills into the mental health support sector.  

Method of working 

EMPLOYMENT ADVISOR RESPONSIBILITIES AND DUTIES 

1. Engage a mixed caseload of clients at any given time serving 100-125 per year, with common mental health problems, to establish trusting, collaborative relationships to support them to find new employment or support them in, or to leave, existing employment. Support will be provided face-to-face in Talking Therapies settings, via secure online meeting platforms or over the telephone. 

2. Along with their NHS clinician, assess clients’ support needs with a view to creating, implementing, and adjusting a personalised action plan to help improve clients’ mental health and achieve their stated employment goals.

3. Develop and deliver a range of practical services to support clients to find work, including career guidance, job searching skills, CV preparation, application form completion, interview skills, advice on local labour market opportunities and advice on education and training to further their career. 

4. Provide guidance to support clients to stay in existing work, including advice on mental health disclosure, negotiating reasonable adjustments to existing workplaces, creating wellness action plans, and improving productivity, support to return to work after sickness absence or to leave an existing role with dignity, and signpost clients to organisations that can represent them (EAs should only look to represent clients in exceptional circumstances). 

5. Facilitate access to other advice in areas such as financial benefits, debt management, food banks and community food outlets and social housing providers, as necessary. 

6. Work directly with partners like Jobcentre Plus, other employment providers, employers, trade unions and employment agencies to support clients to stay in employment and secure employment opportunities. 

7. Build a constant flow of referrals from the clinical team to ensure a dynamic and mixed caseload.

8. Meet referral and performance targets in line with the specific KPI / SLA requirements of the service. 

9. Regularly attend team and other meetings as reasonably expected. 

10. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring both the NHS and Hillside Clubhouse databases are kept up to date and paperwork compliant.

11. Receive regular supervision and training to meet individual, team and organisation’s needs. 

12. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.

13. Comply with and actively promote all Hillside policies and procedures including Equality and Diversity, safeguarding and data protection. 

14. Perform other tasks as required by your manager. 

The role holder must also: 

1. Pass a Disclosure and Barring Service (DBS) check at an Enhanced level. 

2. Possess excellent IT skills, including familiarity with Microsoft Office software, as well as experience updating and maintaining databases. 

3. Maintain accurate and up to date records of activity and outcomes in line with service performance requirements, ensuring the IT database is up to date and paperwork compliant.

4. Receive regular supervision and training to meet individual, team and organisation’s needs. 

5. Comply with and actively promote all Hillside Clubhouse policies and procedures including Equality and Diversity, Safeguarding, Data Protection and the Health and Safety at Work Act 1974. 

This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. 

The role will receive comprehensive training at induction, and ongoing career development and support as part of a structured performance programme thereafter. 

Application Instructions 

Please submit your CV and a covering letter detailing how you meet the responsibilities and duties of the role. 

We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions. 
 
Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people. 

We are looking for an energetic Immigration Adviser to provide advice to destitute migrants with No Recourse to Public Funds in hospitals.

Praxis Community Projects is a dynamic, award-winning human rights charity supporting migrants in crisis or at- risk, ensuring that their essential human needs are met and that they are able to overcome the barriers they face. We provide legal advice, housing projects and a range of welfare support including group work.  We build community, challenge exclusion and discrimination, influence policy, improve services and inspire solidarity with migrants. 

This project is delivered in partnership with Pathway, the UK’s leading homeless healthcare charity. Supported by a project supervisor, you will be responsible for the overall project and delivery of immigration advice and casework to migrants at risk referred by selected Pathway Homeless Healthcare Teams across England. This service is delivered through a mixture of channels including telephone, digital, face-to-face and hybrid working. 

The ideal candidate will have an in-depth knowledge of the issues faced by refugees, asylum seekers and migrants at risk (including EU migrants). The post holder will have a good understanding of the challenges faced by homeless migrants with NRPF and will be able to demonstrate excellent communication and interpersonal skills with a range of stakeholders. 

At Praxis, we work to build community, challenge exclusion and discrimination, influence policy and improve services. We played a leading role in exposing the Windrush scandal and advocate and campaign for lasting changes to policy and practice to address the root causes of the issues faced by at-risk migrants. 

Praxis is an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status. 

Our Attractive Benefits Package Includes  

• Opportunities for flexible working arrangements 

• A hybrid work model  

• 25 days annual leave (pro rata), increasing annually to the maximum 30 days (plus paid Bank Holidays)  

• You can buy up to 3 days annual leave each year  

• A defined contribution pension scheme  

• Our employee assistance programme offers counselling and support for you 24/7.  

• A season ticket loan to help you spread the cost of your commute  

If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team who will contact you to discuss how we can help. 

For further details, please contact Daniel Ashwell.

Please see our website to find out more about our work. 

To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the job description marked ‘A’. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted. Applications will only be accepted with a cover letter. 

Please note that this advert is being posted at the same time as another part time Immigration Advisor role (Immigration Advisor – Asylum Support hotels), if you would like to apply for both roles as a full-time post then this will be considered and we would welcome you doing so. If you do wish to do so, please submit one application as detailed above and state clearly that you are applying for both posts, explaining how you meet each person specification. You do not need to submit two separate applications.

Deadline: 16/05/204

Salary:  £32,000 per annum

Hours: Full time, 37 hours per week

Contract: Permanent

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our brand-new flagship supported living service in Brent!

This is an excellent opportunity to truly make a role your own and get involved in the project from the start, which will be supporting 10 adults with mild/moderate to severe learning disabilities, as well as additional mental and physical health needs.

You will play a pivotal ambassadorial role, spearheading Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.

This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.

The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Head of Commercial Services

Salary: £52,000 per annum, with competitive benefits package, and potential for ‘on-target earnings’, linked to performance
Contract: Permanent 
Reports to: CEO
Hours: Full time (40 hours per week including one hour lunch break each day) 
Start date: As soon as possible after 1st September 2024 (start date flexible but organisational need is from September)
Location: Home-based (travel costs paid for meetings) 

Job Description
Waterwise is looking for a Head of Commercial Services. This is a new permanent role on our Senior Leadership Team, reporting to the CEO and specifically designed to deliver against the next phase of Waterwise’s journey – increasing our reach and impact on water efficiency both within and beyond the water sector. You’ll be leading and broadening our commercial offer, helping us drive even greater impact in water efficiency, and the income to support it, across the UK. You’ll refine our proposition and pricing of existing services, seeking opportunities to cross-sell additional services to existing audiences, as well as broadening our reach, engaging with completely new audiences and developing and shaping new commercial services aligned to new customer needs. You will have strong experience at senior level in driving commercial impact for good, and everything this involves in terms of income, growth, commercial strategy and delivery, and risk management. You’ll be working closely with our Board, and reporting to the CEO and the Board on finance and risk.

For full job description, person specification and details, download the candidate pack.

About Us
Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. We are a happy and growing team, and our staff survey reflects that the CEO’s number 1 priority is staff wellbeing – followed in second place of course by water efficiency, our mission. 

Benefits
This is a home-working position with travel for meetings. Our competitive non-financial benefits package includes the Four Day Week – 80% of contracted hours for 100% of contracted pay (we don’t work on Fridays). Other benefits at Waterwise include homeworking; a positive, values-based environment and inclusive culture where it feels safe for employees to say ‘no’ on grounds of workload; death in service benefit at x2 of salary; paid chartered and professional memberships; individual and team training budgets; maternity leave and adoption leave beyond statutory; and sickness pay beyond statutory.

Our Values
At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.

You can read our Equity, Diversity and Inclusion statement on our website.

We want to ensure that our recruitment process is inclusive of and accessible for everyone.If you are interested in applying for a role with us and think you may need some additionalsupport or reasonable adjustments made to any part of the recruitment process, please get in touch.

For this role we particularly encourage applications from candidates who are likely to be underrepresented in Waterwise’s workforce. These include people from the global majority, LGBTQI+ people, and men.

The Smallpiece Trust is on the cusp of something truly remarkable, and we want you to be a part of it  As we approach our 60th Anniversary, we are fuelled by a newfound energy, armed with a freshly created fundraising strategy, and led by a dynamic senior leadership team.

Our passion for nurturing young minds in STEM (Science, Technology, Engineering, Maths) knows no bounds, and now we are broadening our horizons to explore exciting new avenues for young people to flourish in STEM disciplines. That is why we are in search of an exceptional Fundraising Manager who can craft compelling narratives, leveraging their deep understanding of the fundraising landscape to champion The Smallpeice Trust and propel us toward our future goals.

Join our tight-knit, supportive team, and together, we will shape the future of STEM education for generations to come.

About you: Are you driven, innovative, and hungry to not just meet but surpass targets? If so, we want you on our team. We need someone with a flair for creativity and a knack for achieving results.

Your people skills will be key as you collaborate seamlessly across teams to secure vital funding. Armed with a robust pipeline of opportunities and strategic partner organisations, you will excel in bid writing, and have an excellent and established understanding of fundraising operations.

Joining our Fundraising team, you will take the helm in spearheading funding initiatives, nurturing crucial relationships with key stakeholders, and expanding our network of supporters. This role is not just about bolstering our organisation; it's about shaping our reputation as a powerhouse in STEM skills development and paving the way for the next generation of talent in the STEM industry.

If you are ready to make a tangible impact and drive meaningful change, then this is the opportunity you've been waiting for.

Summary of Principal Responsibilities (please see JD for full details):

New Partners and Funders:

· Identify and cultivate opportunities for new partnerships and funding streams.

· Develop compelling proposals for new partners in line with bid rules.

· Represent the organisation at events, leveraging networking opportunities to promote our mission.

Fundraising Development:

· Contribute to the ongoing development of the fundraising strategy.

· Create presentations to attract new funders.

· Generate leads and support the fundraising team in achieving their goals.

Account Management:

· Manage a portfolio of partners, ensuring effective communication and stewardship.

· Build strong, long-lasting relationships that advance the organisation's goals.

· Prepare and submit funding applications and reports in a timely manner.

· Collaborate with internal teams to ensure project delivery and reporting.

Person Specification (please see JD for full details):

Essential:

· Proven experience in fundraising management, including bid writing and account management.

· Ability to work independently, meet deadlines, and achieve KPIs.

· Strong interpersonal skills with a collaborative approach.

· Proficiency in data analysis and financial management.

Desirable:

· Sector expertise in STEM, engineering, or computer science.

· Previous experience working in a charity fundraising role.

· Familiarity with contract management.

How to Apply: If you are excited about the opportunity to make a meaningful impact, please submit your CV and a cover letter outlining your relevant experience and why you are interested in joining us via the Quick Apply button.  If you would like an informal discussion before applying, then please contact us at the HR email address on the role description document.

The Smallpeice Trust is an equal opportunity employer and welcomes applications from individuals of all backgrounds.

Deadline for Applications: 12pm on Friday 24th May. Interviews will take place w/c 3 June. Early applications are encouraged as we will be reviewing on a rolling basis and roles may close earlier than initially indicated.

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

Are you looking for a new and exciting challenge? Do you have experience of working within health services and with volunteers? Do you have personal experience of hepatitis C or substance use or are you passionate about harm reduction services?

The Hepatitis C Trust develops projects nationally where peers use their lived experience of injecting drug use and hepatitis C to support people who have similar backgrounds. 

Working collaboratively with the local Substance Misuse Service in Liverpool, we are expanding this commitment through the introduction of a Harm Reduction Peer Support Lead to support the delivery of a peer led Harm Reduction service in this area.

We are looking for a self-motivated individual who can work on their own, engage with stakeholders and have a desire to make a difference through the delivery of the service. The postholder will be responsible for recruiting and supervising peers with lived experience and facilitating primary and secondary needle and syringe distribution across the area.

We require a good standard of education, and we welcome creativity and innovation in all our work. We are a patient-led organisation – you will be working in an environment where the patient/service user/client is placed at the centre of all that you do. 

Senior Service Manager - Community and Housing Related Support 

Up to £49,901.90 per annum (plus £2,600 car allowance - non-contractual) 

Hybrid - Midlands / East of England with travel across our geography as required 

Permanent, Full Time  

Are you a Supported Housing professional looking for an exciting new role within an organisation committed to improving lives? Are you experienced in delivering Local Authority support contracts, and driven to deliver high support services? If so, their Senior Service Manager role could be the perfect job for you… 

Our client is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both their colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for their customers, their Specialist Housing team are critical to ensuring their customers have the ability to live independently. 

As a Senior Service Manager, focusing on their Community and Housing Related Support services at the Group, you will be responsible for overseeing the operational management of their Specialist Housing services in your area of expertise. Your role will involve leading a team of multiple Service Managers, ensuring the delivery of financially viable, high-quality services in line with best practice and the Group's vision. This role will manage services based across Birmingham, Lincolnshire and Peterborough, leading services that provide both scheme based and community-based support with a focus on independent living and mental health service provisions. Further key responsibilities are listed below: 

• Manage a team of Service Managers, supporting them to achieve the quality, service outcomes, and performance standards required by the Group and our contractual obligations. 

• Ensure the recruitment of high-quality colleagues by providing support and assistance to Service Managers as necessary. 

• Investigate potential disciplinary issues and complaints, recommending and implementing areas of improvement and best practice as required. 

• Assist in tendering for new opportunities, re-tendering for existing services, obtaining grant funding, and mobilising new contracts. 

• Develop services to deliver increased social benefit to communities in line with company business plans and departmental strategy. 

• Routinely review key performance indicators and legal/regulatory compliance, promptly addressing any areas of poor performance or non-compliance and escalating issues to the Head of Service as appropriate. 

• Set service and related budgets in line with company requirements and regulations, closely monitoring and controlling them, and taking early remedial action on any potential issues. 

• Conduct regular service audits, create and monitor relevant improvement plans with the Service Manager. 

In order to be successful in application for their Senior Service Manager role, you’ll need proven experience in delivering independent living contracts, alongside previous budget management and contractual income management experience, ensuring value for money at all times.  Having a knowledge and understanding of Chartered Institute of Housing and have or be willing to work towards Level 4 Qualification is also crucial. 

Their Senior Service Manager position is a hybrid position, contracted to 36.25 hours per week. To them, this means a weekly presence in the services under the remit of the role (they are open to discussion around how this is built into working weeks). 

This is a hugely exiting time to join the Group – not only are they continuously striving to achieve better results for their customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Their Senior Service Manager opportunity will help to broaden your knowledge of Housing & Assets, alongside the chance to deliver high quartile independent living services. They offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. 

This role currently attracts a non-contractual car allowance according to their Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. 

What you receive from them: 

• Up to 26 days annual leave (Pro rata based on contracted hours) 

• Life Cover of three times your annual salary (as part of pension scheme membership) 

• Membership of their Health Care Cash Plan including Employee Assistance programme and DoctorLine 

• Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards 

• Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing 

• Free Eye Tests 

• Free flu vaccinations 

• Investment in your personal development through their extensive learning and development opportunities. 

• Professional subscription for membership fees relating to your role, paid for by us 

• Family friendly, carers leave plus other paid leave 

• Long Service Awards 

• Carers Networking Group and resources to support Unpaid Carers 

How to apply 

Please click “apply” today to upload your CV detailing your employment history. 

Please note, if this vacancy receives a high number of applicants, they reserve the right to close the advert and application window early. 

They do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application. 

Vetting Requirements 

The important things – They can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature). 

Naturally working with their customers they need to complete pre-employment checks before you join them. This role is conditional upon receipt of two satisfactory references (one from your current employer). They also need you to tell them what you have been up to as a minimum over the past 5 years in terms of employment history. They recognise, welcome and support that everyone’s employment history is unique and can be different. This could include carer duties, travel, seeking work, education, employment, training, or volunteering. 

 
 
They are committed to safeguarding, promoting the welfare of adults with care and support needs and expect all colleagues and volunteers to share this commitment. This position is subject to a DBS Check. 

Equal Opportunities 

As an equal opportunities’ employer, they are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. 

They pride themselves on looking after their colleagues and as part of their commitment they are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities. 

They aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Group. 

JOB DESCRIPTION

Job Title: Counselling Support and Development Manager

Responsible to: Head of Counselling

Location: Norwich and Great Yarmouth

Hours:                               30 Hours Per Week

Salary:                               £33,000 per annum FTE (pro rata to 30 hours per week)

What are we looking for?

Sue Lambert Trust are looking for a resilient and experienced  counsellor ready to take on the challenge of a leadership and management role within an organisation passionate about offering a kind, safe and supportive therapeutic service to survivors of sexual abuse and violence. In this role you would be responsible for the professional development of our team of counsellors as well as supporting both trainee and experienced counsellors in their work with us.  

Background Information:

Sue Lambert Trust provides kind, safe, supportive help for people who have experienced sexual or domestic abuse at some point in their lives.

We provide free, specialist support that enables people to recover, heal and build resilience to face the future. Our support is organized around a three-phased trauma informed approach.

Phase One Groundwork is designed to support clients with practical issues as well as providing stabilisation in preparation for counselling. Around 200 clients per year access this service.

Phase Two Counselling is the core provision and is delivered by 50+ trained counsellor volunteers working with around 300 clients weekly.

Phase Three aims to build resilience and includes interventions such as self-help groups.

We are funded by the Office of the Police and Crime Commissioners Office, Ministry of Justice, National Lottery and several local and national Trusts and Foundations.

With the launch of a new strategy to guide us through to 2026 it is an opportune time to be joining an organization that is ambitious in its support for its clients.

Job Title:Counselling Support and Development Manager

Responsible to: Head of Counselling

Job purpose:

1. To ensure that all counsellors and staff are provided with the skills and knowledge to deliver and develop Sue Lambert Trust services.
2. To support the Head of Counselling to manage a team of staff and counsellors in delivering effective, safe and quality counselling and other appropriate therapeutic services.           
3. To support the Head of Counselling in the development of clinical services, and work collaboratively with the Service Support and Development Manager to implement Trauma Informed Practices (TIP)
4. To support the Head of Counselling in creating a safeguarding culture throughout the organisation.

Main responsibilities:

Operational Delivery

1. To develop and lead a needs-based plan for the learning and development of the counselling team aligned with Sue Lambert Trust strategy.

2. To organise and manage trainee counsellor placements, working in partnership with counsellor training providers to support and develop trainees in their ongoing training.

3. To act as the Senior Counselling Lead for all trainee counsellors, undertaking case management monthly

4. To work collaboratively to develop and support the implementation of consistent working practices across our sites with a focus on our Great Yarmouth office.

5. To lead on the development and training of a dedicated team of EMDR practitioners.

6. To act as one of the designated safeguarding leads within the organisation, providing support to Senior Counselling Leads and counsellors

7. To deputise for the Head of Counselling as and when required

Service Delivery

1. To provide one to one counselling and other therapeutic services as appropriate in line with the policies and requirements of the organisation

2. To ensure a skilled clinical team can deliver initial assessments, review and top-up calls, effective allocations, and any other services as directed.

3. To line manage the Senior Counselling Leads based in Great Yarmouth

4. To lead on best practice in clinical service delivery as outlined by BACP guidelines and statutory and regulatory requirements throughout the organisation.

5. To liaise where necessary and appropriate with external supervisors to support counsellors and clients.

Service Development

1. To ensure the clinical team collect client outcome measures and experience of service feedback to inform the ongoing development of the organisation.

2. To lead on recruiting, interviewing, inducting, and training new volunteers and trainees

3. To lead on clinical development within the counselling management team working alongside the Service Support and Development Manager to ensure quality of policies and procedures is client centred and trauma aware.

4. To lead on the development of our services ensuring they are accessible to all our users, monitoring and implementing practices that reflect our ongoing commitment to Equality, Diversity and Inclusion (EDI)

5. To champion developmental change in our service delivery and provide support and training to enable this

Other Duties

1. To maintain a physical presence across our offices, working to a flexible principle of a 60/40 split between Great Yarmouth (60%) and Norwich (40%)

2. To work within the policies and procedures of the organisation

3. To work to the principles of equality and diversity within all aspects of the organisation

4. To promote the work of Sue Lambert Trust to stakeholders as and where applicable

5. Any other duties as commensurate with the role

PERSON SPECIFICATION – Counselling Support and Development Manager

Qualifications:

1. Minimum Diploma level qualification in counselling

2. Minimum 450 hours clinically supervised counselling experience

3. Achieved or working towards BACP accreditation.

Skills/knowledge required:

1. Experience of planning and implementing a needs-based training and development programme for a team

2. Experience of working and understanding the needs of trainee’s and volunteers within a service

3. Experience of working in a client focussed multi disciplinary service

4. Experience of implementing quality standards and training across teams of staff, volunteers and trainees.

5. Experience of implementing and managing change

6. Current ongoing and proven counselling experience within an organisation

7. A deep understanding and empathy with people who have experienced trauma particularly in relation to sexual violence and abuse.

8. Exceptional communication skills, both verbal and written, with proven ability to communicate with a range of different people

9. Clear understanding of the person-centred counselling approach and/or EMDR or Somatic therapy, within the context of a person centred service.

10. Experience in working with other agencies and stakeholders

11. Experience of managing and implementing processes to collect and analyse evidence of the impact of services on clients e.g. outcome measures and experience of service questionnaires

Personal Attributes

1. Collaborative and enabling

2. Dynamic / solution focussed approach

3. Ability to work well within a team and across different disciplines and counselling modalities

4. Ability to work on own initiative and to lead diverse teams

5. Good negotiation skills

6. Ability to motivate and manage people, displaying clear leadership when and where required.

Other requirements:

1. Ability to work flexibly with occasional unsocial hours

2. Ability to commit to working across multiple venues

3. Full driving licence or ability to travel at alternative locations in the county (for which reasonable expenses will be paid)

4. To attend clinical supervision as required by BACP

Application process

To apply, please send an email (email address can be found on our website) including:

· an up-to-date CV

· a covering letter addressing all the requirements in the person specification

Closing date for applications is 9am Thursday 9th May.

We are looking for a committed and motivated person to provide a high-quality HR service, advising on a range of employee relation issues in a small, dynamic and friendly Human Resource team working for a company who values its employees and residents we support.

Who are we?

At Hightown, we're a charitable housing association that builds homes and supports people. We provide affordable homes and a wide range of care and supported housing services across Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. Our aim is to deliver demonstrable social value and impact in all of our activities.

To support the fantastic work we do we are seeking to recruit an Employee Relations Officer to help support the wider Human Resources team as they develop and deploy policies and procedures which support our People Plans across the whole company.

About the Role

Working as part of a dedicated and committed in-house HR Team you will support the full employee lifecycle and;

• Advise managers and staff on all ER issues and lead on case management including Absence, Flexible Working, Probation, Capability
• Confidently and proactively review, update and develop policies to support the People Plan in line with legislation and best practice
• Provide support to the Employee Relations Manager, including maintaining databases, preparing letter templates, attending meetings, taking minutes, filing, policy research and updates
• Prepare and analyse data for regular HR reports
• Support wider HR initiatives as required

Who we are looking for

To be successful in the role you will be able to demonstrate experience of working in a HR team and have;

• Casework experience within Employee Relations and knowledge of employment law and best practice
• Experience in delivering an HR service within a busy working environment
• Confidence in delivering advice to all levels of staff and challenge constructively where necessary
• A passion for reducing absence and promoting health and wellbeing
• A high level of organisational skills with the ability to understand detailed information
• A CIPD qualification or part qualified or equivalent experience

Additionally the successful candidate will share our core values:

At Hightown we ensure our workplace values are at the heart of everything we do. Our values are:

• Putting our residents and service users first
• Treating people with respect, promoting independence and choice
• Developing passionate and committed teams
• Being cost effective without compromising standards or safety

Our Benefits

In return for your hard work and commitment, we offer a considerable benefits package which includes:

• Generous annual leave allowance of 33 days per year including bank holidays, rising with service to 35 days
• Competitive salary of £33,425 pa for a 35 hour week
• Ability to work from home two days per week by agreement
• Workplace Pension Scheme
• Free staff car park facility
• Discretionary annual bonus based on satisfactory performance
• Monthly attendance bonus of 1.25%
• Regular market reviews of salary and cost of living
• Life assurance cover of three times your annual salary
• Employee health and wellbeing programmes & access to onsite gym facilities
• Ongoing training and support to deliver outstanding support

Closing date: Wednesday 22nd May 2024

Interview date:  Tuesday 28th and Wednesday 29th May 2024

Please ensure that you make your application as soon as possible. If we have a high number of applications we may close the vacancy earlier.

We are an Equal Opportunities and Disability Confident Employer.

Primary site based in Belle Vale but operating from various locations around Liverpool

Term: Permanent

Closing date: 24 May 2024 at 09:00:00

Salary: £29,214

Hours: 35 Hours Per Week

About the Role

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 4 main areas:

• ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified

• providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback 

• challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole

• managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies

Requirements

1. A minimum of 12 months experience of advice work in a Citizens Advice setting or similar quality assured environment.
2. Ability to effectively manage and support people to meet individual and team objectives.
3. Ability to monitor and maintain Quality of Advice standards including checking accuracy of advice and benefit calculations.
4. Good understanding of safeguarding principles and willingness to adhere to them
5. Experience of using ICT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
6. Ability to work on own initiative and be flexible to business need.
7. Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision. 
8. Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
9. The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool

How to Apply

Please click on the Apply button to find out more.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays

• Hybrid Working Scheme

• Interest free travel loans

• Employee Assistance Programme

• Pension Scheme

• Cycle to Work Scheme

• Lifestyles Gym Membership (20% corporate discount)

• Enhanced maternity, paternity and adoption leave pay

Start date: June 2024, date to be confirmed

Salary: £37,121 per annum

Working hours:  Full time, 35 hours

Contract: Permanent

Location: Manchester

Annual leave: 30 days plus statutory bank holidays (if full time). All WIP staff also receive an additional 3 days leave between Christmas and New Year.

Pension scheme: WIP provides an auto enrolment pension scheme with 5% contributions from the employer and 3% from the employee.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Reports to: Head of Community Programmes

Direct reports: 1 Senior Project Worker, 2 WomenMATTA Project Workers, 1 Programme Facilitator,1 Northern Services Administrator

Job Purpose:

WomenMATTA delivers support services to women in Manchester and Trafford who are in contact with, or at risk of being in contact with, the criminal justice system. This includes one to one advice, advocacy, practical and emotional support, and group interventions.

This position will provide strategic oversight and operational management to all WomenMATTA services delivered through hubs across multiple sites in Manchester and Trafford, ensuring quality standards are consistently met, staff are effectively managed, partnerships are established and maintained, and budgets are appropriately managed.

Key Responsibility Areas:

1. Lead on the operational management and strategic oversight of WomenMATTA; ensuring high quality, trauma informed, and gender responsive services are delivered to vulnerable and marginalized women in contact with, or at risk of being in contact with, the criminal justice system.
2. Provide effective leadership to the WomenMATTA team, fostering a positive and supportive culture.
3. Monitor case management systems to ensure accurate and timely data recording, aligning with contract KPIs and WIP policies.
4. Develop effective relationships with key stakeholders, such as the Probation and local authority leads to ensure effective service delivery.

Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.

Hours: This role is for 28 – 35 hours per week depending on ability to carry out IT management alongside other duties. We are open to part-time, job-share, and/or flexible working requests. Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.

Background

Citizens Advice Richmond (CAR) is a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 5,000 people a year. Our services are delivered by a team of around 17 paid staff and 75 volunteers. We have a typical annual turnover of £700,000 and in addition to our core advice service, funded by Richmond Council, we have a range of projects funded by other charities. 

This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions. 

It is your approach that is most important – you must be flexible, approachable and able to deliver on commitments. For this role, you must have experience in a similar role.

Role purpose

The post-holder will lead on premises, facilities, IT and personnel and administration systems to support the effective delivery of CAR services to clients and management of the organisation.

Reporting to the CEO and responsible for the management of administration volunteers, the post holder will lead on maintaining our office systems and processes.

We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.

Closing date for applications:Rolling – if we fill the role we will withdraw the advert

Haringey Community Collaborative Manager

We are looking for someone who has experience of either operational or operational and strategic management skills, with a proven track record of leading, delivering and developing projects or services. 

Having a keen interest in the local community and a passion to ensure that local VCS within the Borough of Haringey is appropriately engaged with and supported, bringing people together and working in a role that can effect positive change resulting in improved outcomes for people who the VCS support and work with.

Someone with creativity in involving and reaching diverse groups and communities with a solid understanding of diversity and the implications for engagement, along with knowledge and experience of collaborative ways of working. Your communication skills will give you the confidence to interact with local communities, senior stakeholders, as well as build relationships with strategic partners and funders.

You will be confident leading a team, and capable managing, monitoring and reporting performance.

Job Summary

The Haringey Community Collaborative Manager is responsible for leading the development of the VCS Capacity Building strategy and the effective co-ordination of the Community Collaborative team which includes a Communications and Engagement Officer, a Workplace Development Manager, and a Capacity Building Manager.

We envisage the Haringey Community Collaborative Manager performing at either a primarily operational level or, for a more experienced candidate, at both operational and strategic levels. The salary range reflects this, with the upper end of the salary range reserved for candidates who can demonstrate an ability to deliver at both the operational and strategic levels.

Operationally, the postholder will have specific management responsibility for co-developing priorities for local VCS funding and capacity building, as well as the Volunteer Centre and wider VCS community of practice. The post holder has lead responsibility for developing the Annual Work Programme, performance management and reporting against the targets and milestones in the Contract.

Strategically, the role would include a wider contribution to the strategic management and development of Public Voice, supporting the CEO as required. This would include leading the shaping and delivery of a Capacity Building strategy; representing the VCS Alliance at stakeholder meetings and influencing key stakeholders to better support Haringey’s VCS; as well as growing the reach and impact of the Capacity Building service by engaging new funders and partners.

We are equally open to applications from candidates who feel they can deliver exclusively at an operational level, as well as those who feel they can also deliver at a strategic level. We would ask candidates to specify in their application whether they are applying for either the operational role, or the operational and strategic role.