Client services officer jobs in Birmingham

Contract Type: Full-time / 6 Month Fixed-Term Contract

Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 6th April 2026 or ASAP, as agreed with candidate 

The Opportunity   

As a key team member within our Partnerships and Income Development team, you will play a vital role in creating, developing and delivering the Social Mobility Foundation’s Employer Programme and Social Mobility Employer Index - how we inform, influence and positively impact employer-led social mobility, and a source of income generation. 
 

1. Delivery of the Social Mobility Employer Index 

• Deliver the SMEI 2026, including but not limited to: marking entries, creating individual feedback reports for each entrant, creating sector reports for key industries, and gathering feedback to review and update the survey for 2027 

• Maintain accurate and up to date information and process documentation, including the mark scheme used to mark entries, and the process followed to create feedback reports 

• Support with the ongoing development of the digital platform, employer resources and online content, ensuring it is updated in line with the survey and delivers a smooth user journey

• Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility 

2. Stakeholder management and customer service 

• Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey, e.g. preparing and sending regular communications and updates to prospective and live entrants, answering questions received into the SMEI inbox and troubleshooting independently 

• Prepare and deliver feedback calls and presentations for organisations, including Lunch & Learns on social mobility, introductory calls on the SMEI, presentations and webinars about the SMEI, and providing detailed feedback calls on entrants’ performance in the SMEI 

• Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets 

• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace social mobility 

3. Quality standards 

• Stay up to date with the latest research, evidence and on workplace and employer-led social mobility, communicating changes or updates with colleagues, as well as maintaining and updating the evidence base for the SMEI

• Support the annual evaluation of the SMEI and its impact on employer-led social mobility

4. Systems and processes 

• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner records, namely for the SMEI 

• Comply with internal policies such as data protection and our ethical fundraising policy, as well as external fundraising regulations and legal requirements 

5. Team support and collaboration 

• Collaborate across the team to ensure opportunities are aligned across all income streams 

• Champion a collaborative and creative fundraising culture, building internal understanding, support and excitement in fundraising and partnership activities 

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1)   Why would you like to work at the Social Mobility Foundation? (250 words max.)

2)   What makes you a suitable candidate for this role? Please include specific examples of your experience and skills, with reference to the key responsibilities and person specification for this role. (500 words max.)

3)   The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports. Describe a time when you had to assess complex written information against a set of criteria and produce clear, constructive feedback for an external audience. What was your approach, how did you ensure accuracy and fairness, and what was the outcome? (400 words max.)

Cross-Channel Marketing Officer

We are looking for an enthusiastic and motivated individual to join the Communications team.

This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.

Position: CE393 Cross-Channel Marketing Officer

Location: Homebased, UK. However occasional travel will be required as part of this role, this may include team meetings or other work-related meetings

Hours: 35 hours per week

Salary: Circa £30,000 (inner London weighting £3,950 per annum or outer London weighting £2,457.00 per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 22 March 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 30 March 2026

The Role

Reporting to the Cross-Channel Marketing Manager, the Cross-Channel Marketing Officer will design and deliver digital communication strategies across email and SMS, helping to maximise supporter engagement, retention, loyalty and income. This role will play a vital part in building seamless supporter and customer journeys that strengthen relationships, enhance experiences, and deliver measurable results.

Key responsibilities include:

• Plan, implement, and deliver targeted email and SMS campaigns and automated journeys to maximise income, steward events, provide beneficiary support, inspire actions, and increase retention.
• Creating, editing and optimising digital communications.
• Supporting colleagues by providing training, sharing best practice, and offering expert advice.
• Ensuring digital communications are aligned across all online and offline touchpoints.
• Monitoring and reporting on campaign performance using analytics tools, providing insights and recommendations for continuous optimisation.
• Staying up to date with digital marketing practices, sector trends and competitor activity, using insights to enhance campaign effectiveness.
• Working closely with the Cross-Channel Marketing Manager and key stakeholders to ensure consistent messaging and impactful content creation.
• Continuously testing and refining journeys, content and engagement strategies to improve supporter and customer experience and increase lifetime value.

This role requires some travel for team away days. Candidates must be able to demonstrate how they can meet this requirement of the role.

About You

You will have experience of:

• Testing, optimisation, and automation to improve communications effectiveness.
• Using AI tools to enhance customer engagement, such as content generation, predictive analytics, or automation.
• Using an email platform. Desirable experience using Dot Digital.
• Using analytics tools and analysing data to inform decision-making.
• Evaluating the successes and providing recommendations of email, SMS and paid digital campaigns using Google Analytics and social media monitoring tools.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work.

You may also have experience in areas such as Communications, Direct Marketing, Digital Marketing, Marketing and Engagement, Communications and Engagement, Digital Engagement, Communications Officer, Direct Marketing Officer, Digital Marketing Officer, Marketing and Engagement Officer, Communications and Engagement Officer, Digital Engagement Officer. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Make a Difference

Advocacy is a powerful force for change. It allows individuals to have their voices heard and respected when decisions are being made about their health and social care. It raises awareness of people’s rights and entitlements and empowers people to advocate for themselves.

Why Join Us?

• Be part of a values-led, inclusive charity making a real difference to the people we work with.
• Flexible, home-based working with occasional travel and supportive colleagues.
• Opportunities for professional development and growth.
• A culture that values staff wellbeing, innovation, and amplifying voices.

About the Role

We are looking to recruit a permanent Finance Manager to join our busy finance team, working 30-37 hours per week, minimum 30 hours, ideally over a minimum of 4 days, starting salary £31,634 per annum (pro rata).

As Finance Manager, you will:-

· Provide day-to-day operational leadership of the finance team, including supervision, workload coordination, ongoing  staff development and continuous improvement of processes and procedures.

· Act as the main link between the Finance Director and the Finance Team, translating strategic direction into clear, effective delivery.

· Lead month-end processes including the preparation of accurate management accounts, maintaining strong balance sheet control and exercising sound judgement on complex financial issues.

· Oversee income, credit control, cashflow, short-term forecasting and the administration of the finance system, ensuring data integrity, high-quality management information and appropriate escalation of risks or pressures.

· Support audit preparation and liaise with external auditors as required.

· Work collaboratively with internal and external stakeholders to support financial understanding, compliance and the effective resolution of issues.

· Act as the first point of escalation for operational finance issues, escalating to the Finance Director as appropriate.

About You

We need you to bring:

·AAT Level 4 Qualification or significant equivalent finance experience, with responsibility for management accounts, reconciliations and income monitoring.

· Experience coordinating month-end processes and working across multiple income streams, contracts or funding arrangements.

· Strong analytical skills and sound professional judgement, with the ability to explain financial information clearly to non-finance colleagues and identify financial and organisational risk and escalate issues appropriately.

· Experience supervising or supporting others within a finance setting, with a collaborative leadership style and a commitment to continuous improvement.

· Confidence using financial systems and Microsoft Excel at an intermediate to advanced level, alongside a methodical, organised approach to prioritising work.

· A clear commitment to equality, diversity and inclusion and to the values of The Advocacy People.

The following attributes are also desirable:-

· Experience working in the voluntary or charitable sector, including knowledge of SORP accounting, year-end accounts and liaison with auditors.

· Experience working with local authority contracts or complex funding environments.

· Part-qualified or fully qualified accountant (CIMA, ACCA, ACA) or equivalent experience.

As this role is home based with occasional travel you will need to have access to use of public transport or own car. Flexibility with working hours, a good mobile signal and broadband service are essential.

We're keen to interview great candidates as soon as possible. Interviews may be held as applications come in, and we reserve the right to close the advert early, so don't wait - apply now! 

We look forward to hearing from you!

About Advantage Mentoring

We are specialists in partnering The NHS with the charitable arms of professional football clubs: known as Club Community Organisations (CCO).

We harness the power of professional football club’s community organisations to deliver mental health mentoring programmes which provide solutions to key community challenges. 

Our vision is to create a transformative network where anchor institutions and CCOs collaborate seamlessly to deliver sustainable, impactful mental health and well-being support to local communities.

We aim to fill the gaps in existing healthcare and wellbeing services by harnessing the unique position that CCOs have in local communities and providing effective programmes that meet people at their point and place of need.

Our goals are to continue tackling and reducing health inequalities, increase equal access to mental health support and provide better experiences and outcomes for our participants.

About the role and its purpose

· You will be responsible for Advantage’s income and business development activity

· You will lead a broad range of income generating activities and manage relationships with stakeholders

· You will be responsible for growing income from a variety of sources, income streams and relationships

· You will have a clear priority focus on converting pilot and seed-funded contracts to longer-term sustainable contracts and developing donations and project funding

Key tasks & responsibilities

Income generation

· Use your skills, creativity and experience to develop our income generation strategy

· Develop ideas for creative sponsorship and funding opportunities, putting together and submitting proposal and tender documents; identifying suitable partners; presenting proposals and closing deals

· Converting pilot and seed-funded contracts to longer-term sustainable contracts e.g. current Postcode Lottery agreement in the North-East converting to a long-term contract with North-East and North Cumbria ICB (more information to this can be given at interview stage)

· Support drawing up and negotiating contracts and ensuring delivery

· Work with stakeholders and our internal team to scope and develop exciting new opportunities

· Develop and steward fundraising and donor relationships in order to increase income

· Deliver on agreed income targets

Partnerships and Networks

· Build and maintain a network of strategic key external contacts that can support Advantage Mentoring’s work. Stakeholders will be from private, public and third sector groups. Take an active role in representing Advantage Mentoring to appropriate Trusts and Foundations

· Develop a work plan for private sector and philanthropic engagement to achieve a joined up and coherent approach to engaging with commercial organisations across multiple outcomes (financial, brand awareness, influencing policy and support-in-kind)

Communication, marketing and external relations

· Work with Communications colleagues to create materials that will attract new strategic partners, for example highly targeted work aimed at specific sectors being clear about the value of partnering with Advantage Mentoring

· Represent Advantage Mentoring with external audiences (in the media, at events, in meetings with senior stakeholders)

Strategic Leadership

· Develop and implement Advantage’s income generation strategy and policies, as a part of the Leadership Team

· Ensure that partner organisations understand and commit to our values

Management

· Oversee the business development pipeline and ensure that enough proposals are being submitted to make the achievement of income targets probable

· Provide income generation information to the Managing Director and participate in Executive Team meetings and Board meetings

· Report to the Board on income generation as required.

· Maintain a thorough understanding of financial targets and progress

· Work alongside the Head of Operations & Projects to make sure projects are properly initiated and well managed to ensure all contractual obligations are achieved

· Work closely with the PR/Comms Manager to support the awareness of the organisation’s work on a national and local level

Reporting

· Utilise the project bids pipeline spreadsheet and capacity spreadsheet to inform planning and resourcing

· Maintain an effective database of Grants, Trust and Foundation contacts

· Monitor digital income streams to ensure they are effective and opportunities are secured

· Work in collaboration with the communications team to build brand awareness, and promote income generation and impact developing content for key messaging, PR, and branding materials to support effective marketing of the organisation

· Design and develop key income generation materials to enhance our external visibility including extending our profile via submissions for awards and recognition programmes

· Plan and support events for awareness raising and dissemination of our work

· Ensure systems and processes for managing data comply with the organisation’s data protection obligations, charity law and GDPR

· Develop robust systems for the effective stewardship and reporting to supporters of our work

Essential Experience, Knowledge, Skills and Personal Qualities

Experience

· Substantial experience of income generation and development activity, including

• Handling key clients

• Preparing, costing, pitching and closing proposals

• Completing tender documents for submission

• Ensuring delivery of initiatives on time and within budget to the satisfaction of all parties

· Experience of working with corporate partners, establishing and delivering impactful, strategic partnerships with the commercial sector 

· Experience in developing and stewarding fundraising and donor relationships

· Experience of building and sustaining relationships and partnerships with a wide range of stakeholders

· Understanding of impact measurement frameworks

Knowledge & Skills

· Skilled in working with a wide range of organisations and stakeholders

· Excellent communication and influencing skills

· Good knowledge of the public, private and third sector

· Excellent organisational and planning skills

· Ability to set and meet deadlines

· Excellent written communications skills, including ability to write persuasive and engaging content

· IT skills (able to use Outlook, Word, Excel, PowerPoint and databases)

· Ability to work in a pressured environment and work to deadlines. 

Personal Qualities

· Gets things done, delivers to highest of standards and takes responsibility

· Entrepreneurial, innovative, personable, collaborative and good at working both in a team and under your own initiative 

· Able to represent Advantage Mentoring, reflecting its values and priorities

· Able to encourage contributions and involvement from a broad and diverse range of staff by being visible and accessible

· Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment

· Ability to negotiate and influence others in a positive manner and confidence to deal with different priorities and differing views.

· Ability to manage expectations.

· Diplomacy and ability to deal with difficult situations.

· Strong delivery focus, with the ability to drive progress forward and a concern for results and achieving goals.

· Confident communicator

· Ability to quickly build credibility internally and externally

· Ability to work in partnership and with flexibility

· Excellent attention to detail

· Proactive, thinks ahead, generates innovative ideas

Other

· Ability to undertake travel around England if/as needed with possible overnight stays

Values & Behaviours

Collaborative

Advantage collaborates with anchor institutions and CCOs to deliver preventative, engaging, and accessible healthcare to those in the community who need it. Our programmes are co-designed and tailored to local needs whilst building sustainable local and national networks.

Inclusive

Advantage aims to give people the opportunity to access our programmes regardless of their race, gender, or socioeconomic class. We believe in creating equal opportunities and breaking down barriers to ensure everyone can benefit from our services.

Supportive

Our mental health programmes increase equal access to care, delivering better experiences and outcomes through evidence-based practices and continuous improvement. Advantage widens access to services closer to home, reduces unnecessary delays, and unburdens other anchor institutions by building capacity to support people.

Impactful

We specialise in creating sustainable partnerships between CCOs and anchor institutions harnessing each entity’s strengths to form a unified support network. Our tailored project and performance management packages ensure ongoing quality assurance, improvement, and responsive adaptations to meet the evolving needs of our partners and their communities.

Advantage Mentoring CIC positively encourages applications from suitable qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Are you passionate about making a real impact through safer, high‑quality environments? Do you want to use your estates, health & safety and compliance expertise to help drive meaningful change across a national charity? If so, Life Charity would love to hear from you.

We are looking for an experienced, proactive, and values‑driven Estates Manager to lead our Estates function and ensure our services, properties, and environments consistently meet the highest standards.

The Role:

As Estates Manager, you will be the driving force behind the quality, compliance and safety of Life’s estate. This role combines strategic oversight with hands‑on management of our property portfolio, ensuring all sites are safe, secure and operating to required standards.

You will:

• Lead Health & Safety and Premises/Facilities Management across the charity
• Ensure compliance with relevant legislation, regulatory requirements and internal standards
• Oversee risk management, audits, inspections and safety monitoring
• Manage the Estates Coordinator and foster a culture of continuous improvement
• Work with external partners to ensure checks are carried out (Gas, Fire Safety, Legionella, Asbestos, etc.)
• Manage property acquisition, disposal, leases, maintenance and contracts
• Develop and maintain estates policies and reporting systems
• Drive a positive, proactive health & safety culture across Life

This is a fantastic opportunity for someone wanting to lead meaningful change within an organisation that truly makes a difference.

What You’ll Bring:

We’re looking for someone who is:

• Highly organised, proactive, and able to take initiative
• A strong communicator with excellent written and verbal skills
• Confident managing estates compliance, risk, safety and property-related functions
• Experienced in managing a portfolio of properties (minimum 3 years)
• Able to lead others and support their development
• Skilled in identifying improvements and driving change

Qualifications/Experience:
✔ NEBOSH (or equivalent) in Occupational Health & Safety
✔ Evidence of continuous professional development
✔ Experience in data analysis or financial management (desirable)
✔ HND or equivalent in business/charity administration (desirable)

Information about the role: 

For further information, please see the attached job description. 

Please note, there is a requirement to drive for this role.

Salary: £38,000 per annum

Hours: 35 hours per week

Location: Home Based with travel to Leamington Spa and sites around the UK

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Corporate Partnerships Coordinator

We are seeking a highly organised Corporate Partnerships Coordinator to help deliver exceptional stewardship and engagement for corporate supporters.

Position: Corporate Partnerships Coordinator
Salary: £28,000 per annum
Location: Remote within the UK with occasional travel
Hours: Full time
Contract: Permanent
Closing Date: 5:00pm on Thursday 2nd April 2026. (We reserve the right to close the role early should a suitable applicant be found)
 

About the Role

This role plays an important part in supporting corporate partnerships and ensuring every partner feels valued and connected to the organisation’s work.

You will coordinate communications, manage administration and support events and engagement activities while maintaining accurate records and reporting.

Key responsibilities include:

• Supporting the delivery of stewardship plans for corporate partners
• Acting as a first point of contact for partner enquiries
• Drafting communications including partner updates and newsletters
• Coordinating partner events, webinars and engagement opportunities
• Maintaining accurate partnership records within the CRM system
• Supporting donation processing and partnership reporting
• Assisting with research and preparation for partnership proposals
• Coordinating meetings, agendas and internal team support

About You

You will be organised, proactive and comfortable working with multiple stakeholders while maintaining excellent attention to detail.

You will bring:

• Experience in supporter care, account management, customer service or administration
• Excellent written communication skills
• Strong organisational skills and attention to detail
• Experience working with CRM or database systems
• Confidence managing multiple tasks and priorities
• A proactive approach and professional manner

About the Organisation

This organisation works in partnership with Indigenous and local communities to protect rainforests and tackle the climate crisis. By supporting community led conservation and providing practical resources, they help protect vital ecosystems while strengthening resilience against environmental threats.

Other roles you may have experience of could include; Corporate Partnerships Assistant, Partnerships Coordinator, Fundraising Assistant, Corporate Fundraising Officer, Account Executive, Supporter Care Officer.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as an Independent Domestic Violence Advocate supporting women and children who are impacted by domestic violence.

We are looking for a skilled, values driven IDVA who is committed to challenging inequality, reducing harm, and improving safety for adults and children affected by domestic abuse. You will bring relevant professional experience, strong skills in assessment, engagement, safety planning and communication, and the ability to work safely in complex and high risk situations. We are seeking people who can hold clear boundaries and accountability while offering empathy, curiosity and respect. You will work in a trauma informed, survivor centred and strengths based way, recognising each survivor as the expert in their own life. You will understand how gendered power, oppression and structural barriers shape survivors’ experiences, and you will be confident applying these principles in your practice.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 23 March 2026

Interview Date: 31 March 2026

Supporter Care and Engagement Fundraiser

We are seeking a motivated and organised Supporter Care and Engagement Fundraiser to help deliver an outstanding supporter journey for a national children’s charity.

Position: Supporter Care and Engagement Fundraiser
Salary: £27,285 per annum
Location: Remote, with options to work from offices in Cornwall, Derbyshire or London
Hours: Full time, flexible options may be available
Contract: Permanent
Closing Date: 17:00 on 20 March 2026

Early applications are encouraged as the organisation reserves the right to close the advert early should a suitable candidate be identified.

About the Role

This is a key frontline role within a driven and collaborative Fundraising and Communications team. You will play an essential part in delivering excellent supporter care, managing fundraising systems and strengthening engagement across the charity’s growing supporter base.

Working closely with the Supporter Engagement and Fundraising Manager, you will help deliver an ambitious fundraising strategy, ensuring supporters receive a positive, consistent and engaging experience at every touchpoint.

Key responsibilities include:

• Acting as the first point of contact for supporter enquiries via phone, email and post
• Managing the fundraising inbox and responding to requests from individuals and organisations
• Processing and recording donations accurately, including Gift Aid compliance
• Supporting personalised acknowledgement and stewardship of donors
• Maintaining and updating the CRM system, including The Raiser’s Edge
• Producing reports and supporting fundraising appeals through data segmentation and analysis
• Supporting individual fundraisers and challenge events participants
• Assisting with fundraising campaigns, appeals and donor events
• Contributing to the production of fundraising and marketing materials
• Identifying opportunities to improve systems and automate processes

You will also support the wider day to day operations of the Fundraising and Communications function, ensuring efficiency and sustainability.

About You

You will be confident working with data and CRM systems and motivated by delivering excellent supporter experiences.

You will bring:

• Excellent written and verbal communication skills
• Experience in fundraising, events, business development or supporter care
• Experience of working with a donor database, ideally The Raiser’s Edge
• Strong organisational skills and the ability to manage multiple priorities
• Good IT skills including Microsoft Office
• A proactive and positive approach
• The ability to work collaboratively within a small team

You will be highly motivated, compassionate and committed to providing a high quality service. A willingness to travel and work occasional evenings or weekends will be required.

About the Organisation

You will be joining a small but ambitious national children’s charity that supports young people facing significant challenges. The organisation provides life changing opportunities that allow children to step away from daily pressures and build confidence for a brighter future.

The team is friendly, collaborative and values driven, with a strong commitment to safeguarding, equality and reducing environmental impact.

You may also have experience in areas such as; Fundraising Officer, Supporter Care Officer, Individual Giving Officer, Donor Care Executive, Fundraising Administrator, CRM Executive, Events Fundraiser, Challenge Events Officer, Development Officer, or Supporter Engagement Officer.

If you feel you would be a strong fit for this role and share the organisation’s values, we would welcome your application.

Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

The National Youth Agency is looking for a Head of Business Development.

Head of Business Development
Contract: Permanent
Hours: Full-time – 37 hours per week
Salary: £53,000 – £59,000 dependent on experience and qualifications
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

The Head of Business Development will play a pivotal role in shaping and delivering the organisation’s Business Development Strategy, leading the Business Development team to secure new opportunities, and ensuring the sustainability and growth of NYA’s income streams.

Key Responsibilities

As Head of Business Support, you will:

• Lead, motivate, and support the Business Development team to deliver ambitious growth targets.
• Develop and implement business development strategies to secure new commercial opportunities and funding from public, voluntary, and private sector partners.
• Spearhead new strategic initiatives for business development, identifying and pursuing innovative opportunities for growth and diversification.
• Build and maintain high-value relationships with clients, funders, and stakeholders, ensuring NYA’s offer is visible and compelling.
• Oversee the development and management of the sales pipeline, ensuring targets are met or exceeded.
• Work closely with the Director of Growth to align business development activities with NYA’s strategic objectives.
• Engage directly with trustees, including managing the relationship with the Finance and Growth Committee, preparing reports, and presenting business development performance and strategy.
• Lead on market research, business planning, and the development of commercial proposals and pitches.
• Represent NYA at meetings, events, and conferences, promoting the organisation’s reputation and offer.
• Support the Director of Growth in reporting to the CEO and Board on business development performance and strategy.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 5pm Wednesday 18th March
Interviews: Monday 23rd March (subject to change)

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

About Us 

The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.

We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice. 

Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.

Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation. 

About Your Role

This role is central to how the organisation functions day-to-day.

The Operations & Executive Support Lead will provide trusted executive support to the CEO and diary management support for directors while also holding the operational backbone of the organisation. This includes managing administrative flow, designing and strengthening systems, and ensuring that work lands reliably and on time.

This is a highly varied, hands-on role suited to someone who enjoys building order, spotting risks early, and creating processes that allow others to do their best work.

You will work closely with the CEO, our Directors, and our finance team to identify and develop operational processes as required. You will work alongside our entire team and be able to contribute to the organisation’s bold aims and ambitions within your role.

Key Responsibilities

Executive Support

• Provide full diary and schedule management for the CEO, including proactive planning, prioritisation and coordination.

• Support our Director level with diary management and bookings as required.

• Manage CEO inbox triage and correspondence, acting as a trusted first point of contact and gatekeeper.

• Prepare agendas, briefing notes and supporting materials for meetings.

• Coordinate travel, logistics and key engagements.

• Track actions and follow-ups to ensure timely completion across priorities.

Operations & Administration

• Act as a central intake point for operational and administrative requests.

• Prepare invoices and expenses for approval and support payment workflows.

• Coordinate room bookings, event logistics and forward planning.

• Support finance processes in collaboration with the outsourced finance team.

• Manage projects, create and maintain operational project trackers, records and documentation.

• Provide administrative and logistical support to programme delivery as required.

• Support fundraising administration and reporting requirements.

• Provide light communications and coordination support as needed.

Systems & Process Development

• Identify opportunities to improve operational efficiency, reduce risk and strengthen consistency.

• Design and implement proportionate, fit-for-purpose processes aligned with organisational needs.

• Create and maintain clear operational processes and documentation.

• Support the selection and introduction of appropriate tools and systems where required.

• Contribute to the development of more structured, predictable ways of working.

About You

• You come from an operations, executive assistant, office management, or organisational support background and are confident working across administration, coordination and operations.

• You are highly organised and reliable, with a strong ability to manage multiple priorities, deadlines and moving parts, and anticipate executive needs.

• You have experience providing executive support, including diary management, inbox triage, meeting coordination and preparation of briefing materials.

• You are excited by the opportunity to grow beyond day-to-day execution and take on a more strategic role over time.

• You are comfortable owning operational processes end-to-end and ensuring consistent follow-through.

• You can spot gaps, inefficiencies or recurring issues in ways of working and take initiative to improve them.

• You are confident in handling approvals preparation, tracking actions, and supporting financial and administrative workflows.

• You work well with senior stakeholders and external partners, communicating clearly and professionally.

• You are trusted to handle confidential and sensitive information with discretion.

• You are calm under pressure and able to respond effectively to changing needs and priorities.

• You are open to learning new systems and tools and adapting as the organisation evolves.

We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth.

About Us 

The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.

We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice. 

Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.

Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation. 

Resource Mobilisation Team 

The Resource Mobilisation team at the Good Ancestor Movement helps liberate and steward financial flows in service of justice, reparation, and systemic change. The team works with wealth holders, funders, and movement partners to design values-aligned redistribution strategies, manage pooled funding vehicles, and co-create tools and practices that shift the culture of wealth. Our work includes grant and investment operations, grantee relationship support, community learning, and strategic resourcing design rooted in equity and care.

About Your Role

As a Resource Mobilisation Lead you will join our Resource Mobilisation team at Good Ancestor Movement in an exciting time for our organisation’s growth. You will be working closely with Kiki Mager, Director of Resource Mobilisation, although you will be working alongside our entire team and contribute to the organisation’s bold aims and ambitions within your role. 

After having run 5 cohorts of our political education journey Reimagining Wealth, we launched a trial community of practice for wealth holders collectivising them around a pledge to redistribute. This community of practice is called Catalytic Collective and includes a pooled resourcing vehicle, the Roots Fund, to which members commit funds which are then being redistributed through a participatory governance model, the Accountability Circle, led by movement leaders. We have just completed our first pilot year of this resourcing vehicle including the release of our first round of 3-year funding commitments. To ensure the ongoing feasibility of this vehicle we are looking for a passionate new team member to tend to the ongoing development and scaling of this work.

The Catalytic Collective, Accountability Circle and Roots Fund formed in response to findings of a research and report that we commissioned with Decolonising Economics into Resourcing the Solidarity Economy. This report is the bedrock for our emergent resourcing vehicle and wider organising of wealth holders around wealth redistribution and stewardship practices centred in collective liberation. It also informs our educational programmes, our consultancy offerings and Transformative Investment Practice development.

As our Resource Mobilisation Lead, you will primarily support the management and ongoing development of our resourcing vehicle with Catalytic Collective (CC), the Accountability Circle (AC), the Solidarity Partners (SP) receiving funds and our wider wealthholder community. Your roles here will include: 

• Liaison with our fiscal host Social Change Nest and ensuring processes and grantees (‘Solidarity Partners’) experiences are in alignment with our mission and intentions. 

• Relationship management and primary contact for Solidarity Partners 

• Leading the development and/or fine tuning of a grant management system (GMS) to improve oversight and streamline processes together with one of our movement partners and manage the GMS once implemented, particularly as the number of grants mobilised will increase.

• Supporting the AC with admin related tasks like the scheduling of meetings, direction on discussion points and the refinement of their own governance. 

• Administering CC agreements and resourcing commitments including confirming & signing funding agreements with CC members, sending out reminders about funding cycle renewal and exploring approaches to open up the resourcing pool for wider funders to contribute as a one-off without being a CC member.

• Notice, reflect on and feed into ongoing learning and development around the processes and systems in place and what might we need to consider to further improve these in alignment with our vision and mission. 

• Manage the process of mobilising resources from our wider wealth holder community and others to commit boldly.

• Support with story telling proposition and narrative pieces to support building momentum around the resourcing vehicle 

Alongside this workstream, you will also: 

• Steward our Capital Campaigns process to support ad hoc relational and strategic resource mobilisation opportunities meeting needs of aligned organisations in the new and regenerative economy space. 

• Contribute to ideation and creation of tools and practices that further activate and guide wealth holders and wealth advisors in their journeys towards just transition aligned redistribution and stewardship practices. 

About You

• You will care deeply about justice and the transition to a fairer economic system.

• Through your lived, academic and/or work experience you will deeply connect with the problems of the current system;

• You feel excited about contributing towards building life-affirming infrastructure for a young but growing social purpose organisation;

• You have the capacity to engage in self-reflection and a commitment to doing the work of embodying anti-oppressive practice;

• You can see yourself being comfortable communicating in a thoughtful and empathetic manner with a range of stakeholders across our community including: Movements, community groups and grassroots organisations; New Economy movement partners, wealth holders and wealth advisors; 

• You will not be tied to how things have always been done and will be excited to explore new and emerging concepts with a curious and open growth mindset.

• You have experience of (or are excited about) collaborating with or working in small emerging teams with ambitious goals and much experimentation;

• You are able to work independently to tight deadlines while working closely with colleagues, proactively communicating your needs and any changes to agreed timelines;

• You have experience of (developing and) administering funding or resourcing processes, are committed to critically reflecting on existing practices and you bring creativity and courage to implement change;

• You ideally have experience of managing CRM tools, digital community platforms such as Notion, Basecamp or Teachable, and developing and executing communications strategies;

We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth. 

Dataro are looking for a Partnerships & Marketing UK Manager to help grow their presence across the UK charity sector. This is a varied role that combines partnership development with hands-on marketing and events delivery, making it ideal for someone who enjoys building relationships, spotting opportunities, and turning ideas into action. 

Around 70% of the role will focus on partnerships and new business growth; identifying and developing collaborations that build pipeline and raise Dataro’s profile across the UK. The remaining 30% will focus on delivering marketing activity and events on the ground, from conferences and webinars to partner activations and community engagement. 

You’ll work closely with Dataro’s global marketing and partnerships team, with access to the tools, systems and support needed to make things happen. While the role sits within a global team, this position will play a key part in shaping and delivering activity specifically for the UK charity market. 

This role could suit people from a range of backgrounds. You might currently be working in corporate partnerships, marketing, partnerships, data, or events within a UK charity, or in a technology or service provider that works with the nonprofit sector. What matters most is that you understand how strong relationships translate into income and impact, and that you’re comfortable taking ideas from concept through to delivery. 

Importantly, you don’t need to meet every single element on the person specification to apply. If you have experience building partnerships, running sector-facing marketing activity, or working closely with charities - and you’re someone who enjoys spotting opportunities and making things happen - we’d love to hear from you. 

This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement. 

Application notes

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment via the contact info in the pack to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

If you need assistance with downloading the pack, please scontact THINK Recruitment and our team will support you.

Timeframes 

Closing date for applications: Midnight 24th March

Virtual interviews – Tuesday 1st or Wednesday 2nd April