Client Services Officer Jobs in Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Business Development & Fundraising Coordinator
Purpose
To deliver income from different sources including, but not limited to, corporate engagement and Trusts and Foundations
Responsible to
Associate Director of Programmes & Business Development
Responsible for
N/A
Working with
Fundraising Team, and external contacts including RedR supporters, corporates, and Trusts and Foundations
Location
Hybrid (in the London office 2 – 3 days per week)
Post
Full-time
Period
Permanent
Grade
4.1
Salary
£ 38774
Other
As defined in our standard contract terms
RedR UK and the work we do
RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.
We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.
RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.
We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia.
RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.
Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work.
About this role
The Senior Business Development & Fundraising Coordinator will work as part of the Fundraising and business development Team at RedR. Their role is to work across all income streams within business development and fundraising, with a focus on running the business development and fundraising team’s day to day work, supporting the Associate Director of Programmes and Business Development in meeting BD and fundraising targets, draft high quality bids – particularly to institutional funders-, and nurturing relationships individual and corporate donors, as well as trusts and foundations.
MAIN DUTIES AND RESPONSIBILITIES
Team, Project and Line Management
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Manage the day-to-day operations of the business development and fundraising team, including line management of the BD/Fundraising Officer.
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Ensure timely delivery of BD and fundraising projects and deadlines in coordination with teams across organisation
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Oversee the management and maintenance of Salesforce and other software and applications.
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Ensure accurate income consolidation and donation capturing.
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Support the Associate Director of Programmes and Business Development in developing/updating and operationalising team strategies, budgets, systems, and processes.
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Regularly provide feedback and information to achieve improved results and integrate planning and delegation when making decisions.
Achieving Results:
Business Development
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Set ambitious targets together with Associate Director and achieve progress toward organisational objectives and Operational Plan.
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Conduct internal reporting and prospect research into opportunities and funder priorities
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Lead the development of successful small-medium and occasionally larger and complex bids to institutional and corporate donors, trusts and foundations in collaboration with teams across the organisation
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Assist the Associate Director of Programmes and Business Development in developing large bids, primarily for institutional funders, ensuring drafts are prepared to a high standard.
Fundraising: (With support from Communications Team)
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Lead the delivery of smaller fundraising activities and events.
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Collaborate with teams across the organisation to secure funding from trusts and foundations.
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Identify and implement opportunities for engaging individual donors.
Engaging with Stakeholders:
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Develop and implement strategies for engagement and partnerships with a wide range of funding stakeholders.
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Nurture strategic partnerships with key clients, understanding their underlying needs and exploring opportunities for cross-collaboration.
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Share relationship management of institutional and corporate donors, trusts and foundations.
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Communicate RedR UK’s unique value proposition to clients and expand the scope of engagement with them.
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Successfully negotiate terms that benefit both the client and RedR UK.
Demonstrating Leadership:
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Line-manage BD coordinator effectively, setting clear objectives and monitoring performance.
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Promote a culture of innovation and adaptability and encourage leadership development within the team.
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Demonstrate flexibility in situations of rapid change and maintain focus on delivering timely and appropriate results using available resources.
Humanitarian Learning Principles and Practices:
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Advocate for humanitarian principles and lead their integration into fundraising strategies and proposals.
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Ensure that all fundraising proposals and activities uphold humanitarian principles, enhancing the organisation’s compliance and ethical standards.
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Lead educational initiatives to deepen team understanding and application of humanitarian standards.
Technical Expertise:
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Exhibit technical skills in fundraising; strong understanding of humanitarian sector, funder priorities, bid development skills, writing, etc.
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Apply advanced technical knowledge to solve complex, multidimensional problems and serve as a technical resource for other team members.
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Continuously seek advanced learning opportunities and integrate cutting-edge practices into the team.
FUNCTIONAL EXPECTATIONS
EXPERIENCE
Essential:
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Good experience working with institutional funders and understanding funder priorities.
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Experience in the humanitarian sector and developing larger bids for institutional funders.
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Excellent writing skills and the ability to bring bids to a very high standard.
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Ability to present projects and organisation in line with funder priorities, criteria and requirements
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Good understanding of compliance and due diligence
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Proactive, independent, and collaborative attitude in a fast-paced organisation.
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Ability to manage multiple tasks and projects simultaneously
Ideal:
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Experience working with trusts and foundations, corporate, and/or individual donors.
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Familiarity with Salesforce and QuickBooks.
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Experience with income consolidation and donation capturing
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MEL expertise
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Line or matrix management experience
Note: This job description is a general outline of the key responsibilities and qualifications required for the Senior Business Development & Fundraising Coordinator position. Additional duties may be assigned as necessary to meet the organisation's needs.
Make it happen: apply now
To apply for this role, based in either our London office, please send your completed CV and Cover letter explaining how your experience is relevant to the role essentials given above and your motivation to apply for this role before 11th July 2024 on rolling basis. Cover letter is must with CV to apply for this role.
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues
Salary (pro rata for part time): £33,000 per annum
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Monday 24th June 2024
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need. If you have at least one year’s experience as a debt adviser, passionate about supporting individuals and families in need, and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework. You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.
Our offices have excellent public transport links and Mitcham also has a carpark. We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands.
Main duties and responsibilities
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Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework
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Commit to complete ongoing training/development as requested by the charity
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Provide generalist advice in benefits, income maximisation and housing as required
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Complete Debt Relief Orders on behalf of clients
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment.
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Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhere and office procedures followed
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Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) – Essential
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Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential
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Ability and willingness to comply with Citizens Advice quality standards
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Experience of using client management databases (we use Casebook) - Desirable
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Ability to prioritise work, meet deadlines and manage caseload - Essential
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IT competency and experience - Essential
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Ability and willingness to work as a team - Essential
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Understanding of and commitment to the aims and principles of Citizens Advice service - Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).
The deadline for applications is 6pm, Monday 24th June 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Client
One of the UK's largest and most loved charities. This charity is a house hold name having operated for 140 years.
The Role
Reporting to the Finance Director, the Head of Central Finance will lead work across the charity to support the delivery of comprehensive financial services to all levels of the charity including the board of trustees, the Chief Executive and Executive Board, the senior leadership team and other managers, setting and maintaining compliance with all statutory and internal requirements.
This role will manage four key areas with a total team size of 15 people; the financial accounting team, the financial systems team, the transactions team and the banking team.
The Successful Candidate
- Qualified accountant with strong academic background
- Prior experience in a similar leadership role within a large and complex organisation, or as a head of finance for a smaller organisation
- Experience in leading the delivery of consolidated statutory accounts
- Experience in leading an organisations tax/VAT strategy
- A proven people manager who can develop and nurture others
- Comfortable working constructively with an array of executive level stakeholders
What's on offer?
Basic salary of c.£75,000 to £80,000 or comparable day rate for a 6 to 9 month contract. Possibility of going permanent. Hybrid working set up with 2 days in the office in London.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 23rd June 2024
Are you an experienced accredited Adviser?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
-
Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) - Essential
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
-
IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply.
The deadline for applications is 6pm, Sunday 23rd June 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
Location: Homebased - London
Job Type: Full time, 37.5 hours with occasional weekend/evening work
Contract Type: Permanent
Salary: £46,225
Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme
The Partnership and Engagement Manager is a pivotal member of our team, responsible for driving the strategic development of our corporate partnership function. This role is dedicated to leading and evolving Pact’s strategy to engage, retain, and grow corporate partnerships, ultimately boosting restricted, semi-restricted, and unrestricted income streams.
Job Description
Key Responsibilities
New Business:
• Develop and Manage Pipeline: Build and oversee a robust pipeline of new business opportunities, navigating through the entire funding cycle.
• Identify and Cultivate Potential Support: Conduct research, prospecting, and cultivation to identify and attract potential corporate supporters.
• Diverse and Sustainable Pipeline: Perform horizon scanning to ensure our pipeline remains diverse and sustainable.
• Tailored Partnership Proposals: Create customised and persuasive partnership proposals and pitches.
• Expand Existing Partnerships: Leverage the potential of our current partners to develop new relationships.
• Cultivation Strategies: Implement and monitor effective corporate cultivation strategies, including prison-based events.
Account Management:
• Strengthen Relationships: Enhance our relationships and commitment with both existing and new partners.
• High-Quality Account Management: Provide top-tier account management to support continued commitment and growth, managing 10-14 current partners.
• Corporate Engagement Activities: Organise and execute corporate engagement activities, particularly prison-based, and collaborate with service colleagues to develop initiatives that meet the needs of those affected by imprisonment.
• Inspiring Reports and Updates: Produce compelling written reports and updates as part of partnership plans.
• By taking on this role, you will play a crucial part in driving the growth and sustainability of our corporate partnerships, ultimately contributing to the impactful work we do.
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.
Salary
You may also have experience in the following: Account Manager, Fundraiser, Partnership Executive, Marketing Executive, Fundraising, Partnership, Relationship Manager, Sales, Business Development, Funding, Account Officer, Corporate Partnerships, etc.
REF-214 270
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£36,307 + 6% pension contribution
35 hours per week
Working closely with our Housing and Welfare Benefits Manager you will supervise advisors and volunteers, ensuring asylum seekers, refugees and migrants receive high quality housing and benefit advice. You will manage your own caseload, support the team to develop and contribute to our campaign work.
For more information, please refer to the job pack. To apply, please submit your CV and answer the application questions on Charity Job.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
The Liberal Jewish Synagogue’s Drop-In for Asylum Seeker Families was established in June 2014.
Opening one Sunday afternoon each month, we welcome families with children under the age of sixteen who are applying for asylum in the UK. We provide a warm and welcoming space for our guests and give money or vouchers, advice, clothing, food and toiletries. We invite hundreds of people into the synagogue, and the Project Co-ordinator is expected to manage the logistics of this.
Our volunteers are experienced and loyal, all having a particular interest in assisting asylum seekers and refugees. The project is interfaith, and we encourage applications from within the LJS community and beyond.
We are seeking to recruit a Project Co-ordinator. This is currently a part-time post 20-25 hours per week, with a degree of flexibility as to when these hours are worked. The hours include working one weekend per month: setting up the Drop-in on the Saturday (after the Shabbat morning service), and running the Drop-in on the Sunday. Attending Steering Group Meetings (currently on ‘Zoom’) is also a requirement on a weekday evening 4-6 times per annum.
MAIN AREAS OF RESPONSIBILITY:
· Maintaining a safe and secure register of our guests and checking eligibility criteria
· Reviewing guests’ documentation
· Referring guests to other services where appropriate
· Answering emails from prospective guests and maintaining a ‘Waiting List’
· Inviting guests to the Drop-In by text/email as appropriate
· Preparing lists of guests attending; clearly showing their financial entitlements on the day
· Liaising with the three Volunteer Co-ordinators on a regular basis
· Interviewing new volunteers, and advertising the project beyond the scope of the synagogue
· Responding to enquiries (via telephone /email) relating to the Drop-In from various parties
· Checking that Security Guard/s are hired appropriately
· Ensuring cash is obtained in a timely fashion from the LJS office to distribute on the Sunday
· Monitoring volunteer expenses
· Reviewing accounts in conjunction with the Steering Group
· Coordinating grant applications and keeping key stakeholders up to date
Please submit a CV and a covering letter, no more than two sides of A4, detailing what excites you about this role and why you are a suitable candidate.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£41,200 (pro-rata) + 6% pension contribution
21 hours per week
Supported by our CEO, you'll be working with an ambitious and caring organisation that works hard to support refugees, asylum seekers and migrants. As a relatively small organisation we can be creative and nimble and always strive to work collaboratively. We are looking for a dedicated and passionate individual who can embed our new People strategy, taking our HR function to the next level.
For more information, please refer to the job pack. To apply, please complete our online application form which you can find on our website.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
This is an exciting opportunity for a clinician experienced in child mental health to deliver our ‘Clinical Practice in Context’ module, which forms part of the curriculum for our two-year full-time MSc programme in Developmental Psychology and Clinical Practice and consists of 2.5 hours of weekly lectures/seminars throughout Term 1 (usually 10 weeks in October-December). The MSc programme has an intake of around 18-20 students per year from a range of diverse and international backgrounds. In their second year, students have an opportunity to apply their clinical skills by undertaking a placement within a child and adolescent mental health setting, while continuing to attend lectures and seminars as well as conducting a clinically based research project. The Module Lead will work alongside the wider programme team, including the Programme Director, Tutors and other Module Leads. Please view the Job Profile for more information about the programme and module.
The successful candidate will have significant clinical experience working in child and adolescent mental health settings and experience of teaching/training adults. The ability to work flexibly and autonomously is essential to successfully deliver the module. We are seeking someone with a commitment to fostering a positive and inclusive learning environment for students in order to deliver high quality teaching.
Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Teaching is in person at our London site (4-8 Rodney Street, London N1 9JH) on Fridays during Term 1 (October-December). Flexible/home working is possible for other duties such as planning and marking.
Contract duration
Permanent.
Closing date for applications
Midday (12pm) on Monday 17 June 2024.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 20 June 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held remotely on Wednesday 26 June or Monday 1 July 2024.
How to apply
Please visit Anna Freud's Careers page to register and apply online. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Financial Analyst to play a key role in the finance and broader management team of our ancient and innovative Christian charity, which has a chapel and a pattern of prayer at its heart.
This is a new role established to support our Finance Director and provide analysis of results and performance to support the Commercial Director, managers and trustees in their decision-making processes.
The ideal candidate will be proactive and a great communicator. They will have excellent interpersonal skills and be particularly good at communicating often technical information to non-specialists. They will work well with others including colleagues, clients and suppliers.
Experienced and dedicated, they will support the management of this venerable and much-loved institution and be flexible to assist the small finance team, especially in busy periods.
As the Royal Foundation of St Katharine is a Christian retreat centre that is open to all regardless of faith, and as the post holder would be a member of the management team, it would be essential for this person to support the Christian ethos of the charity. It would be desirable if they felt able to support the rhythm of prayer in our chapel, though this is not a requirement.
Essential skills and experience
- Experience in the hospitality sector with a strong preference to hotels.
- University degree or equivalent.
- Either hold or be studying for a recognised accounting and finance qualification. Study support will be available for the right candidate.
About RFSK
At St Katharine’s, We provide an outstanding conference centre and retreat house in the heart of London that enables individuals and organisations to be refreshed and to do inspirational and creative work.
With our precinct space and Yurt café, we offer a popular venue that appeals to local residents and community groups.
How to apply
Please apply with a CV and cover letter setting out your suitability for the role.
We will be interviewing applicants on a rolling basis and may appoint to the role prior to the closing date for applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Supporter Care Manager
Reporting to: Director of Fundraising
Hours of work: 37.5 hours per week
Salary: £35,000 per annum
Closing Date: 28 June 2024
Location: Royal Trinity Hospice, Clapham (Hybrid)
About Compton
Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.
Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.
Vacancy
Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.
The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team.
The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.
The successful candidate will be expected to:
- Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
- Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
- Ensure that the best donor experience and journey is in place across all income lines.
- Work closely with the Database Manager to identify and implement process improvements and where possible system automations.
- Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
- Provide timely and accurate reporting to the Director of Fundraising.
- Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
- Work as part of the wider Fundraising team providing support and participating in other duties where required.
- Work in a hybrid model of some days in the office and others from home.
Required experience, knowledge, skills and characteristics:
- Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
- Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
- Experience of managing a team to deliver excellent supporter or customer care.
- Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
- Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
- Strong organisation and evaluation skills and ability to prioritise workflow and resources.
- Desire to exceed expectations and deliver the best supporter experience and journey.
Desired experience, knowledge, skills and characteristics:
- Experience of training and mentoring others to ensure the best donor experience.
- Automation of imports from various fundraising platforms.
- Experience of mapping donor journey and fundraising logistics processes.
- An understanding of Direct Mail processes and logistics.
- A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.
Company benefits
- Annual leave 25 days plus bank holidays
- Non-contributory life assurance scheme
- Standard Life pension scheme with Company contributions starting at 3%
- Employee Assistance Programme - offering free 24/7 support & counselling and advice
The client requests no contact from agencies or media sales.
About Smart Works
Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.
After visiting Smart Works, 63% of clients secure a job within a month, gaining financial independence and transforming their lives.
The Smart Works service is delivered in London, Greater Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 35,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.
In April 2022, we launched a new Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women. More information about who we are can be found on our website.
About the role
Smart Works exists to empower all women who need help getting into work. We are currently in a significant growth phase, doubling the number of women we support to 10,000 women a year by 2025. As such, we require vital cornerstone funding and are seeking to establish a Major Gifts function, to secure donations from high-net worth individuals, that will enable us to achieve our mission and help thousands of women to transform their lives.
This is an exciting new role that provides an opportunity to build a new major gifts programme from scratch. Supported by the Director of Partnerships, you will work closely with the CEO, Board, and our network of 750 volunteers, to develop a giving strategy that will engage and grow a new pool of crucial supporters for Smart Works.
The successful candidate will be responsible for managing a portfolio of existing major donors, as well as conducting prospect research, developing bespoke stewardship materials, and securing five-figure and six-figure repeat gifts.
We seek an excellent communicator, with significant experience in influencing, negotiating and exceeding set targets. Creativity, an understanding of women’s fashion, and knowledge of wealth circles would also be advantageous.
Smart Works is a collaborative environment, with dynamic teams and ambitious plans. It is also a rewarding place to work and a lot of fun, with valuable opportunities to attend nationwide fundraising events, expert leadership panel discussions, fashion sales and exclusive events.
The Fundraising and Partnerships team are based in London. This is a hybrid role, working from a London centre at least twice per week, with the opportunity to work across our North, West and South London centres. Some evening and weekend work is required to lead on philanthropic fundraising and support wider partnership team events.
If you are a dynamic, proactive self-starter, with exceptional interpersonal skills and are passionate about supporting women into work, then this could be the ideal opportunity for you. We would love to hear from you.
Duties and responsibilities
Reporting to the Director of Partnerships, the successful candidate will:
- Lead the development and delivery of a giving programme, building a pipeline and carrying out proactive prospect research
- Secure five-figure and six-figure multi-year gifts from major donors, to exceed income targets
- Research and identify prospective major donors who could support Smart Works, through existing warm networks and via outreach to cold audiences
- Work collaboratively across teams and functions to produce creative and compelling propositions and materials to secure both core and restricted funding
- Represent Smart Works to a diverse range of stakeholders and audiences to generate income and raise brand awareness
- Develop cultivation events considering regional hotspots
- Acknowledge, thank and recognize donors appropriate to their level of support and ensure restricted gifts are appropriately allocated
- Manage donor database and reporting
- Support Smart Works’ local centres across the UK and share learnings and guidance to help others build their Major Gifts potential
Skills, knowledge and personal attributes
Essential Criteria
- A track record of cultivating strong and positive relationships with multiple, senior and high-net worth individuals
- Demonstrable experience of making the ask, and an ability to support senior staff, volunteers and trustees to do so
- Interpersonal verbal communication and presentation skills, in order to foster strong relationships with donors and networks alike
- Target driven with excellent organisation and time management capabilities, demonstrating an ability to prioritise and work to deadlines
- Ability to prepare high-quality funding proposals and reports, adapting the communication style for different audiences and stakeholders to maximise impact
- Proactive, ambitious team player, able to work from own initiative
- Passionate and enthusiastic about the mission and vision of Smart Works
Desirable Criteria
- Proven track record in securing six figure major gifts income
- Outstanding written communication skills and strong attention to detail
- An understanding of the Philanthropy landscape and its current challenges, opportunities and trends
- Experience in database management
- Smart Works promotes equity, diversity, and inclusion in our workplace. We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
- Adhere to our policies and procedures and be an ambassador for our charity
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy
Benefits, terms & conditions
- Full-time role, based across our three London centres
- Monday to Friday with typical working hours 9 am-5 pm in line with centre opening hours. Happy to discuss flexible working at interview
- Salary of £34,000 - £39,000 depending on experience
- 25 days annual leave, excluding bank holidays
- Company pension
- Positive, supportive working environment with opportunities for practical training and progression
- VIP access at Smart Works sales, events and pop-up shops
- All successful applicants must provide two satisfactory references and complete a Basic DBS check
How to apply
Please submit a CV and answer the following questions via our recruitment portal by 21st June at 5pm. Your application should be addressed to Hannah Sanders, Director of Partnerships
- Why do you want to work for Smart Works? (Max 250 words)
- What experiences and skills do you have that make you well suited to this role? (Max 400 words)
- In your opinion, what individual or groups of people would make an excellent Major Donor for Smart Works? (Max 400 words)
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).
The client requests no contact from agencies or media sales.
This is an opportunity to join Refuge as a Domestic Abuse Survivor Advocate to support survivors who are impacted by domestic abuse. You will work closely with victims of domestic abuse from the point of referral, to provide high quality, independent advocacy and support. Refuge will be working with survivors of abuse whose perpetrator will be supported by Domestic Violence Intervention Project, run by Richmond Fellowship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sandy Bear is going through a period of development and we need our income to grow to achieve this. Our newly created Head of fundraising and marketing will play a pivitol role in achieving our ambition.
Supporting our existing Income generation and taking it to the next level, there is ample opportunity to put your stamp on fundraising within Sandy Bear. Whether you are an experienced fundrasier looking to develop your career, or a seasoned manager looking for a new challenge and can champion our cause, we want to hear from you.
Sandy Bear has a great team of volunteers and staff and this is an exciting time to be joining us and help implement different genres of fundraising.
This role is working across Wales, supporting our Wales based charity.
Sandy Bear exist to support children, young people and families in the lead up to or following a bereavement across Wales.
The client requests no contact from agencies or media sales.
Shades Project Worker
Location: Remote working in primary to secondary schools and parishes within Bolton Deanery
Contract Type: 5-year fixed term / Full time until 31st December 2028
Salary: £22,262.23 - £25,695.27 (Actual) (£26,000 - £30,000 per annum (FTE))
Hours: Term Time only + 6 days - 35 hours per week
Benefits: Generous annual leave entitlement, Competitive employer pension contribution
A project has been established that is currently working with 33 schools and 33 churches in developing discipleship pathways for children and young people in Bolton. One key aspect of this project is the ‘Shades Project’, which focuses on racial justice and faith, supporting schools and churches in developing a culture for all children and young people, regardless of racial background, to thrive and flourish. In response to the exciting growth of the Shades Project, they are looking to appoint a Shades Project Worker to support the growing opportunities for Christian discipleship and to embed the Shades ethos in primary and secondary schools and parishes in Bolton deanery.
The Shades Project Worker will work with the Shades team in primary and secondary schools, delivering Shades Collective Worship and Shades ‘Faith and Identity’ workshops. They will also lead Shades Ambassadors groups for those children and young people who are passionate about growing in their understanding of racial justice, the Christian faith, and becoming courageous advocates. The Shades Project Worker will also work with Bolton parishes and mission communities to promote the Christian message of God’s love for all of his children, encouraging children, young people, and adults to celebrate their God-given identities and to grow spiritually.
The Shades Project Worker will have many opportunities for training and development, as well as the creative freedom to develop initiatives for children and young people. They will work within a highly motivated and supportive team, who are committed to prayer and to welcoming children and young people into the life of the church.
The post holder should have experience of volunteering with children or young people in a church and/or school context. They will have a good knowledge of anti-racism and racial justice and a strong passion for a combined focus on the Christian faith and racial justice, as well as experience working with diverse communities.
To succeed, they need to be enthusiastic, relational, self-motivated, and able to lead in a range of different contexts. They will be creative and able to lead and support activities in schools and parishes. They will be excellent communicators, with good interpersonal skills, sensitivity, and an ability to communicate effectively with people from a wide range of cultural backgrounds. They will be able to build and maintain effective working partnerships and have a working understanding of safeguarding policies and procedures.
Applications from candidates of global majority heritage are particularly welcomed, as they are under-represented within the organization at this level.
There is an Occupational Requirement for the post-holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010.
The post will be offered to the successful candidate subject to an enhanced DBS check with barred list check (child workforce), satisfactory references, and proof of eligibility to work in the UK.
To apply, please click the APPLY button. Applications should be made via a laptop or desktop rather than a mobile device. Please refer to the job description and person specification for further information.
Closing Date: 5pm, Wednesday 26th June 2024
Interviews: Thursday 4th July 2024 at St John’s House, 155-163 The Rock, Bury, BL9 0ND
You may also have experience in the following: Community Support Worker, Outreach Worker, Case Worker, Program Facilitator, Project Support Officer, Client Services Coordinator, Social Services Worker, Community Development Worker, Support Coordinator, Community Engagement Worker, Program Assistant.
REF-214303