Clinical administrator advice and referral team jobs

Full-time, 35 hours per week (hours between 10am – 6pm)

Home based or working from a local office (Wolverhampton)

Are you a highly organised, analytical and collaborative individual with a proven record of working with children and young people within safeguarding, youth support or related services?  Do you have experience of screening referrals, undertaking assessments or triaging cases within a safeguarding or specialist support setting?

If so, St Giles is looking for a Project Triage and Data Lead to join our team and act as the first point of contact for referrals into the Teachable Moments Navigator Support Service, lead on screening, triage, and initial assessments, plus also support the allocation of cases and maintain oversight of referrals throughout their journey within the service.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will source, receive, screen and process referrals in line with safeguarding procedures and apply safeguarding thresholds and professional judgement to determine service eligibility and appropriate intervention pathways.  You will work with the Team Manager and operational teams to support triage and allocation, ensuring cases are matched to the most appropriate intervention based on risk, need and service capacity, plus maintain oversight of referrals progressing through the service.

We will also rely on you to contribute to quality assurance processes, including participation in case closure panels to ensure interventions have addressed identified risks and cases are closed safely and appropriately, plus maintain accurate and timely case records, ensuring all assessments, decisions and safeguarding actions are clearly documented in line with organisational policy, data protection and confidentiality requirements.

What we are looking for:

• Experience of managing complex safeguarding concerns, including identifying and responding to risk and vulnerability
• Experience of analysing information from multiple sources to inform professional judgement and decision making
• Experience in data management, analysis, and reporting, including maintaining accurate records and producing insights to inform service delivery and evaluation
• Knowledge of safeguarding legislation, procedures and thresholds relating to young people
• Understanding of trauma-informed, strengths-based and child-centred approaches
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A flexible, collaborative and professional approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.

We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

An enhanced Adult and Children with the Child Barred List DBS check is required for this role.

PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification. 

Closing date: 15 June 2026 at 9 a.m. Interviews: 22 June 2026 in Coventry.

Full time/35 hours a week (flexible working considered)

Are you a motivated and compassionate individual with a passion for supporting people to overcome barriers and achieve their potential? Do you have experience working with volunteers or learners and engaging people from diverse backgrounds?

If so, St Giles Trust is looking for a Support Worker to play a key role in delivering an exciting community heritage project in partnership with the National Trust.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.  

About the Project
This innovative new project will create opportunities for people who are often excluded from heritage and community spaces. Working in partnership with the National Trust at Aberdulais, the project will:

• Recruit, train and support new volunteers using our lived experience peer-led model
• Deliver community events and activities to engage local people and visitors
• Increase access to heritage and nature, improving wellbeing
• Build a more diverse and sustainable volunteer base to support the future of the site

About this key role
You will support the delivery of community engagement activities and help recruit, train and support volunteers at the Aberdulais Community Heritage Hub. Working as part of a small, supportive team, you will play a hands-on role in helping individuals build confidence, develop skills and progress into volunteering opportunities.

You will:

• Support the recruitment and onboarding of volunteers
• Help deliver heritage training sessions and develop learning resources
• Provide one-to-one and group support to volunteers
• Assist with the planning and delivery of community events and activities
• Promote the project and support outreach and engagement
• Maintain accurate records and contribute to monitoring and reporting
• Work with partners and referral organisations to identify and support participants
• Support volunteers to progress into further opportunities

What we are looking for

• Experience supporting volunteers, learners or service users in an advisory, training or support capacity
• Ability to build positive relationships with people from diverse backgrounds
• Strong communication and interpersonal skills
• Good organisational and administrative skills, including record-keeping
• Ability to work collaboratively with colleagues and external partners
• Confidence managing workload, deadlines and reporting requirements

Please note: this role requires an Enhanced DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: 9 am on 22 June 2026

This role presents opportunity to work innovatively & responsively, creating new, unique, & informative LGBTQ+ affirmative resources, providing crisis support, prevention & wellbeing initiatives; along with having a developmental role in upskilling & supervising sessional staff, trainees, interns & volunteers. 

This is an exciting job opportunity to join a dynamic & committed team, in a key frontline role working directly within our Heads-Out mental health service, which provides individualised mental health plans, crisis safety plans and support, mental wellbeing workshops, varied mental health support groups including for those seeking asylum, a trans & non-binary group; LGBTQ+ mental health group, and LGBTQ+ social connections & activities group. 

Opportunities will include delivery of specialised interventions, taking direct referrals and helping to support & stabilise those at heightened risk and/ or living through mental health crisis, plus psychoeducation workshops and group programmes will further enable you to engage, empower & support participants to build confidence, develop skills, strategies & achieve goals to improve, maintain & best manage mental health, increase mental wellbeing, and reduce and/ or prevent future crisis.

elop is a well established thriving and award-wining London based community-led LGBTQ+ mental health & wellbeing charity offering a range of high-quality and professional mental health, counselling and wellbeingsupport services to lesbian, gay, bisexual and trans (LGBTQ+) communities. 

There will be one regular evening/ week and occasional other evenings and weekend working required.

NB: There will initially be both in-person office-based working with some remote home-based working required whilst we’re awaiting completion of building works and relocation to new premises

Interviews will take place Friday 26 June 2026 between 9.30am – 15.00 pm