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JOB OPPORTUNITY

Job Role:

Deputy CEO

Start Date:

ASAP

Contract:

Permanent / Full time

Salary:

£50,000 per annum plus additional benefits

Location:

Remote working from home with occasional travel

Closing Date for Applications:

6th August 2025

Interviews likely to be on

18th/19th August 2025

Role Overview

Advocacy After Fatal Domestic Abuse (AAFDA) was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003. Each year, more than 200 families lose a loved one to domestic homicide or suicide or sudden death following domestic abuse. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after fatal domestic abuse. 

AAFDA are recruiting a Deputy CEO to join our remote team to play a pivotal role in ensuring our operational success, driving key programmes, enhancing organisational performance, and supporting income generation efforts.

As Deputy CEO, you will be a key leader in transforming our vision into action. Working closely with the CEO, you will ensure the smooth running of the charity’s day-to-day operations and your leadership will enable AAFDA to reach new heights in both impact and growth.

We need someone with the passion and conviction to help us push for the big changes needed and the expertise to develop and position our strategy, influencing, campaigning and fundraising accordingly. The right person will be comfortable embracing chaos, and will convey resilience and calmness under pressure.

We welcome applications from candidates with experience of domestic abuse.  We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

To Apply: Please see the job description and person specification. Please apply by submitting your C.V. and a supporting statement, which will be no longer than 4 sides of A4 and covers your experience and ability to fulfil the person specification.

About the role

Whether you're looking for an interim opportunity or a permanent role, we’re interested in hearing from experienced professionals who can hit the ground running and make an immediate impact.

This is an inspiring role for someone who wants to contribute to our success by providing strategic leadership and direction to the fundraising and communications functions supporting the Dementia Adventure business plan and charitable mission and objectives.

Managing a team of five across fundraising, communications, special projects and data management, the successful applicant will lead the development of partnerships and campaigns to raise funds for Dementia Adventure’s unique work to support people with dementia and their carers to have a more active and fulfilled life by getting outdoors and experiencing the benefits of nature. 

You will provide strategic leadership and direction for income generation through various fundraising disciplines and joint fundraising partnerships, ensuring the charity's diversification of funding and financial sustainability. Funding sources include major grantmakers, trusts and foundations, corporate partnerships, challenge events, and an individual giving campaign.

Hand in hand with leading fundraising, you will oversee the Communications team, supporting, developing and monitoring the communications strategy, associated budget, resources, systems, processes and operations. This will involve overseeing and directing a communications plan that promotes the work of Dementia Adventure to a broad range of audiences through various channels and campaigns, while also increasing online and social media presence.

Ideally, we would like the successful applicant to be able to come to the office in Essex at least once a week.

About you
We are looking for someone to join the charity’s Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of the Dementia Adventure business plan, charitable mission and objectives. The successful applicant will have a strong, successful track record of fundraising and/or other forms of income generation in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, including trusts and grant givers, corporates, major donors and other individuals. In addition, you should possess a strong understanding of marketing and communication principles and practices, as well as digital marketing and social media. You should also be confident in engaging audiences sensitively with real-life stories to demonstrate impact and create a compelling case for support.

Dementia Adventure is an evidence-led, multi-award-winning national charity that helps people living with dementia and their carers enjoy the outdoors, connect with nature, and retain a sense of adventure. We look at what people can do, not what they can’t. Through supported holidays, learning, and tailored support, we promote well-being, inclusion, and resilience through fostering meaningful connections and renewed possibilities.

Are you enthusiastic about history, objects, and storytelling, with a commitment to creating inclusive, creative and meaningful experiences for museum audiences?

Our client is seeking a dynamic and experienced Exhibitions Officer to join their Archives, Heritage Library and Museum services (AMS) team. In this role, you will be instrumental in developing and delivering exhibitions that explore the history and evolution of medicine, with a strong emphasis on audience engagement and accessibility. You will collaborate with the AMS team to create compelling exhibitions that resonate with a wide range of visitors.

Their collections, including archives, art and objects, books, and oral history recordings, offer a unique lens through which they can engage, inspire and entertain audiences. In London, their permanent displays and temporary exhibitions are viewed by over 32,000 visitors a year, with a further 400,000 visits to items on loan to museums and galleries around the world. 

You’ll report to and work closely with the Senior Curator and hold a key role in a busy and experienced team of 9 heritage professionals.

Responsibilities

• plan and develop the content and delivery of a programme of changing exhibitions exploring themes from medicine past and present
• research and write interpretation for exhibitions and displays.
• collaborate with the AMS team to develop materials that enhance audience engagement and accessibility
• work with an advisory committee to ensure exhibitions reflect diverse perspectives
• manage the planning and logistics of all aspects of exhibition installation and de-installation, working collaboratively with other RCP departments and external contractors.
• contribute to AMS social media, history blog, exhibition webpages.
• deliver tours, talks and participate in our busy events programme

This role is a part time (14 hours), with a minimum of 7 hours per fortnight to be worked onsite. The remaining hours able to be worked flexibly across the week.

Experience

• You will have significant experience of developing and delivering exhibitions in a museum environment, including writing interpretation text.
• Your experience will also include managing loans in a museum environment, including legal and logistical requirements.
• You will be familiar with handling historic collections and with best practice guidelines like Spectrum.
• You will have a demonstrable interest in the history of medicine or a related subject.

Closing date: 04 August 2025

Interview date: 20 - 21 August 2025

Our client positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

Our client is all about their people – their members, staff, volunteers and leaders. They educate, influence and collaborate to improve health and healthcare for everyone and know they can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into their community people who represent the 21st-century medical workforce and the diverse population of patients they serve is a priority for them.

Monitoring & Learning Coordinator

Contract type: Permanent, Full Time, 35 hours per week.

Location: London, United Kingdom

UK hybrid working – a minimum of 40 % of working time is spent face‑to‑face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £44,168 – £46,493 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

This role will be part of a small Project Management Unit (PMU) located within the Programme Operations Team. This team enables the effective management of the International Programmes Department (IPD) through ensuring IPD Teams have access to robust high quality management policies, systems, process, tools and capabilities that work to support the delivery of programmes, enable the effective management of risk, and ensure strong financial planning and management.  The role will report in to the Project Delivery Lead, within the Programme Design & Management Team which is a sub-team that facilitates clear programme direction with standardised results frameworks, monitoring, reporting and financial reporting systems, responsible for donor contract management and reporting.

About the role

The Monitoring & Learning Coordinator will lead the design, coordination, and implementation of monitoring, reporting, and learning processes for WaterAid’s Multi-country Urban Water Project. This is a bold initiative aiming to raise $40 million and reach two million people with clean water in urban areas across six anchor countries: Colombia, Nigeria, Rwanda, Mozambique, Bangladesh, and Cambodia. The campaign also seeks to build a global movement of youth advocates to demand action from world leaders to achieve SDG 6 relating to universal access to water and sanitation.

This role ensures accurate, timely data collection and learning, promotes adaptive management, and supports evidence-based decision-making.  Working closely with country teams and partners, the Monitoring & Learning Coordinator will strengthen monitoring and learning capacity, support the articulation and measurement of project impact, and help consolidate insights to inform both internal learning and sector-wide knowledge on urban water programming. This includes tracking progress towards the ambitious goal of reaching two million people.

The role will also support donor reporting, liaise with Member offices, and deputise for the Project Delivery Lead when required.

In this role, you will:

• Lead the development and implementation of the project monitoring and learning framework
• Support countries with timely and accurate data collections, analysis, learning and reporting
• Provide assurance on data quality and integrity
• Produce consolidated monitoring and learning reports, highlighting progress, challenges, lessons learned, and recommendations for adaptive management.
• Support with donor reporting and communications.
• Facilitate and support cross-country learning and knowledge sharing and work with technical teams to translate learning and into practical delivery changes.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Degree level qualifications or experience or commensurate experience in relevant fields
• Strong demonstrable experience in monitoring, evaluation and learning in international development, preferably in WASH, urban development, or public health.
• Proven experience developing and managing MEL systems and processes for complex, multi-country or large-scale projects.
• Significant familiarity with both qualitative and quantitative MEL methods, participatory approaches, and adaptive management.
• Strong analytical and data management skills, including use of software for data analysis and visualisation
• Excellent facilitation, capacity building, and coaching skills to support country teams and partners.

Although not essential, we’d prefer you to have:

• Experience working with urban WASH programmes, particularly in low- and middle-income countries.
• Experience in participatory MEL approaches and adaptive programme management.
• Experience designing surveys using mWater software, or equivalent.
• Knowledge of safeguarding, gender equality, disability inclusion, and social accountability in MEL processes.
• Fluency in Spanish, Portuguese or other relevant languages is an advantage.

Closing date: Applications close 12:00 PM UK time on 4th August 2025. Interviews are expected to take place week commencing 11th August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

SHiFT is an innovative, ambitious, and impatient organisation. We’re in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data and insights to help achieve this.

We’re a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a new and varied role, working alongside the Data & Insights Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT’s data infrastructure and learning capabilities.

This role is perfect for someone looking to take a step up in data management, training, and information sharing. The Data Analyst will play a key role in streamlining data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a ‘can do’ attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation.

Whilst this role requires proven experience of quantitative skills, we are open to candidates with limited or no experience in qualitative research. This is a varied role, and we envisage opportunities for fieldwork, e.g. conducting interviews, facilitating and moderating focus groups. We can provide training and support to help you develop the necessary qualitative skills. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment.

If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-analytical backgrounds, and get a kick out of improving processes – then get in touch.

We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change.

EQUALITY AND DIVERSITY

SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances.  We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved. 

As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown or Mixed Heritage within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team.

THE RESPONSIBILITES

SHiFT’s Data Analyst has responsibility for: 

Data Collection and Management

• Support the effective use of SHiFT’s Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices.
• Assist members of our local Practice Teams (Practice Coordinators and Guides) with data queries and monthly surveys.
• Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness.
• Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change.

System Improvement and Efficiency

• Identify and implement opportunities to streamline data processes.
• Contribute to the continuous improvement of SHiFT’s Salesforce configuration, in collaboration with external developers and internal users.
• Help document processes and support training materials for system users.
• Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners.

Learning and Insight Generation

• Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations.
• Support the Learning Team’s efforts to use data for reflection, learning, and improvement both locally and nationally.
• Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems.

YOU WILL BRING

Beliefs and alignment:

• The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this.
• The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society.
• An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team.
• An alignment to SHiFT’s Values – ambition, courage, flexibility, and tenacity – which reflect the ‘Breaking Cycles’ ingredients (the foundations on which SHiFT is built).
• A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable.
• Dynamism, tenacity, and determination – you are someone who does not give up until you succeed. You have a ‘can do’ attitude.
• Curiosity and a commitment to learning – comfortable in a fast-paced and aspirational ‘start-up’ context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement.

Experience, knowledge, and skills – to be demonstrated in application

Essential

• Undergraduate level or equivalent experience in relevant subject area such as research methodologies, social research, sociology, criminology, policy etc.
• Highly developed knowledge and experience of data management systems, tools, and ability to use statistical and data analysis packages (Microsoft Excel, Power BI, or ideally Salesforce).
• Experience working with data entry, cleaning, and quality assurance processes.
• Experience in using data visualisation tools to create dashboards that improve efficiency and enable self-serve insight.
• Solid understanding and commitment to ethical and responsible research, data use and storage, and GDPR implications including anonymising sensitive datasets for analysis. 
• A demonstrable track record of using data to generate insights that inspire meaningful change, and a genuine interest in data as a tool for social impact and learning.
• Commitment to Anti-racist and Anti-oppressive approaches.
• Highly technical, able to think about the data pipeline from end to end, resolve difficulties and proactively source data where appropriate.
• Comfortable working with stakeholders from non-analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.
• A keen interest in improving organisational effectiveness and a passion for data literacy with an understanding of the delivery challenges and opportunities with the practical application of learning strategies.
• Demonstrably strong communication skills, with the ability to influence, build connection, and persuade at all levels and across teams.

Desirable

• Experience of survey and questionnaire design, qualitative interviewing and use of more innovative methods of qualitative data collection to capture user voice.
• Excellent presentation skills and ability to write reports both verbally and in writing clearly and confidently to a range of internal and external stakeholders.
• Familiarity with social sector data (e.g. education, social care, youth justice).
• Strong experience with Salesforce CRM platform.
• Experience of writing fundraising applications.

Qualifications and background

• Right to work in the UK.
• This post is subject to a police check of previous criminal convictions with the Disclosure and Barring Service (DBS).

Candidates are encouraged to apply even if your experience does not precisely match the job description for this role. Your experience, skills and passion will set you apart so tell us about your achievements and how this has shaped you, including things you’ve learned along the way.

Salary: £31,000 FTE.

Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed.

Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England.

Reporting to: Learning & Insight Lead.

Start date: ASAP.

Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, outlining your experience and suitability for the role, together with a CV, details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form in the job pack.

Applications close at 23.59 on 21st July 2025.

Applicants will be notified of shortlisting decisions on 22nd July 2025 and invited for interview as appropriate.

Staff panel interviews will be held virtually on 29th July 2025, this will be a values-based interview. Second round, competency-based interviews, will be held on either the 5th or 7th of August 2025. Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the application process.

We look forward to hearing from you!

Location: Home-based, with occasional travel to Respect’s or SafeLives’ offices in London/ Bristol, and other meeting locations including staff meetings twice a year

Responsible to: Drive Data Team Manager

Salary: £35,614 Per Annum starting salary. Respect salary banding point 32-34, £35,614- £37,489 (a London Allowance of £3,299.00 will be applied to employees who live in London) 

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.

Hours: 37.5 Hours per week; Monday – Friday 9am – 5pm 

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding. 

Benefits: 

• Friendly and collaborative working environment
• Remote working
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
• Enhanced maternity, adoption and paternity pay
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme
• Access to staff discounts

Closing date: 21st July 2025, 17:00 

Interviews to take place: week commencing 28th July 

About the role:

The Senior Data Analyst will be responsible for supporting the Drive Data Team Manager and Senior Managers within the Drive Partnership to ensure data and reporting remains rigorous and robust, and informs recommendations across the Drive Programme and partners. You will do this by taking a lead role on the ongoing data collection, analysis, research design and delivery of our work across the Drive Programme workstreams.  The Senior Data Analyst will also act as a liaison between data teams within Respect and Safelives where there is identified workstreams that cross over. 

The Senior Data Analyst will manage the Drive Data Analysts to ensure high quality data collection, reporting, quality assurance, analysis, and maintenance of Drive programme data, including data collected via the projects Case Management Systems you will use data and information to influence policy and inform practitioners, commissioners, and government about the sector. This is a great opportunity to see our data and research inform and improve the response to domestic abuse. 

About you: 

• Experience of analysing and drawing meaning from large quantitative data sets, including the advanced use of Excel 
• Experience of developing and managing Case Management Systems and the reporting from the system 
• Excellent analysis skills with a strong ability to identify key themes in complex material, test interpretation and ensure that messages are relevant to practice and policy contexts
• Experience of effective line management of people with a diverse range of needs, expertise, backgrounds, and communication styles
• Confident communicating clear practice and policy implications from data and evidence and presenting them in a range of formats to both specialist and non-specialist audiences.

About Respect

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

About The Drive Partnership 

Formed by Respect, SafeLives and Social Finance, The Drive Partnership is working to transform the national response to perpetrators of domestic abuse; working to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. 

Our vision is that by 2026 there will be a consistent approach which sees agencies in all PCC and local authority areas across England and Wales – backed by national leaders – working together to disrupt abuse and change behaviour to increase safety for victim-survivors, including children and families.

How to apply  

You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please.

For an informal discussion about the role, please contact our HR Team directly  

Closing date: 21st July 2025, 17:00 

We are looking to recruit a Learning and Engagement Officer (SEN) to join our team based in London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,480.03 per annum.

This is a Hybrid role.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Learning and Engagement Officer role:

As our Learning and Engagement Officer, 

Key responsibilities of our Learning and Engagement Officer include:

• Deliver daily programmed activities encompassing both formal and informal learning 
• Develop Learning and Engagement (L&E) activities and resources for both formal and informal learners of all ages and abilities
• Ensure administration and organisation of all L&E activities is developed and delivered to a high standard, on time and within budget 
• Lead on Museum-initiated or partner events as required 
• Lead on term-time provision for the under-fives
• Support the development and delivery of a high standard of visitor experience 
• Be fully active in the research, development and delivery of all elements of Learning and Engagement activities on site, offsite and online. This will include public demonstrations and presentations, class facilitation and tours 
• Keep up to date with developments in the National Curriculum and with the Learning and Engagement provision in other museums 
• In a manner consistent with the Museum’s shared values, work with L&E staff and volunteers and with staff and volunteers across departments to create or support innovative and engaging activities and resources which reduce barriers to learning 
• Assist with the processing of L&E team bookings, producing accurate timetables for school activities and other events 
• Collate data and report as required on areas including performance, targets and individual key tasks. Assist with research and evaluation projects 
• Consult with schools and other partners to ensure the Museum is meeting their need. 
  Provide suitable feedback mechanisms, collate feedback, identify areas for improvement and 
  ensure ‘lessons learned’ are shared with colleagues 
• Provide effective, timely reporting both in writing and through presentations and discussion as required 
• Maintain relevant pages of the Museum website, produce promotional materials as required and contribute to the Museum’s social media output 
• Monitor the availability of consumable resources, ensuring supplies are ordered in good time 
• Assume devolved responsibility for budget management when required 
• Contribute actively to risk management for the department 
• Contribute to staff and volunteer training and development programmes.
• Lead on Special Educational Needs (SEN) related activities whilst fully participating in all other areas of the teams’ work

What we are looking for in our Learning and Engagement Officer:

• Educated to first degree level or equivalent experience 
• Demonstrable experience of developing and delivering formal or informal learning activities
• Experience of working with children 
• Excellent verbal and written communication, and presentation skills
• Experience of developing accessible learning activities for SEN audiences
• Knowledge of current H&S regulation including Safeguarding
• Knowledge of / interest in the history and current role of the RAF
• Knowledge of the educational context in which museum learning takes place in the UK
• Knowledge of developments in and the potential of digital and online learning
• Excellent Microsoft Office software skills

Closing date for applications: 31 July 2025
Interviews will take place on: 12 August 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Are you a powerhouse in partnership-led fundraising or business development? We’re recruiting an enthusiastic leader to drive six‑figure, multi‑year deals across major donors, trusts, foundations, and corporates, with an ambitious goal to grow income from £1.6M to £4.5M by FY30, in line with our strategic roadmap.

Job Purpose

As Director of Partnerships, you will:

•  Lead on partnerships fundraising, including major donors, trusts & foundations, and corporates with a focus on securing six-figure multi-year agreements to significantly grow funds raised in this area from £1.6 million to £4.5 million by FY30, in line with Operation Smile UK’s multi-year strategy.
• Foster and facilitate collaboration across different departments within OSUK.
• Ensure business as usual is achieved in line with operational plans, while also exploring and implementing innovative initiatives and campaigns to ensure the future success of partnerships' fundraising.
• Represent OSUK at a leadership level, building relationships with industry peers and peers within the Operation Smile global team to ensure best practice across all areas.

Key Responsibilities

Philanthropy Leadership

• Leads strategy, planning and operation of the major gift, trusts & foundations and corporate giving channels.
• Develops annual business plans and budgets in collaboration with the Executive Director (ED) and Executive Team.  
• Strategically identifies and qualifies potential new donors to grow the prospect pipeline.
• Prepares development communications: solicitation and acknowledgement letters; case statements and proposals; stewardship reports; briefing notes; gift agreements.
• Identifies, cultivates, and solicits major gift commitments from high-net-worth individuals
• Monitors activity of the team, ensuring that benchmarks are achieved, including submission of solicitations, donor contacts and meetings, confirmations of donations, and other performance indicators as related to the team checking their portfolio.
• Provides the organisation with the interpretation of market trends and emerging issues that could impact the organisation’s partnerships fundraising stream.
• Ensures the effective collection of donor information and tracking of points of contact in accordance with best practices; provides and presents statistical analysis to senior leaders.
• Leads on data mining, prospect research, and ensuring the quality of data as it relates to the donors they work with.
• Develops and manages relationships within their own portfolio, personally conducting cultivation visits, solicitation calls and stewardship activities as required.
• Effectively manages fundraising resources and practices ethical fundraising.

HR Management

• Leads, mentors, and manages a team; regular meetings to provide direction, coaching and delegation to the partnerships team.

Financial Management

• Manages and implements approved business plans, ensuring that the annual revenue objectives and budget are met or exceeded, and oversight of the partnership’s departmental budgets.
• Provides leadership in the delivery of statistical analysis, projections, and detailed reports on partnerships fundraising goals and performance that may be used to contribute to the development of internal budgets.

Partnership Sustainability

• Develops donor relationships by researching, sourcing, cultivating, and stewarding existing and potential partners.
• Works to broaden sources of revenue, including working with corporate partners in various industries.
• Develops and implements a stewardship program aimed at cultivating deeper ties with donors and corporate partners.
• Contributes innovative ideas to the development of new strategic partnerships and alternative revenue streams.

Other

• Other duties as assigned by the ED.
• Meetings with OSI and partner countries.
• Board reports/board meetings as required.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Overview:

The role of is a senior position within the Young Lewisham Project. The role is responsible for the workshop staff, young people and project management of the referral groups and activities.  Managing staff, maintaining participant’s records and ensuring all administration required for OCN and other qualifications are kept up to date and in order.

Accountability  

The post is accountable to the Managing Director.

Purpose

The purpose of this post is to provide leadership and management of the Young Lewisham Project workshops to achieve the operational goals of the project.

To be responsible for the achievement of project goals, measurable outcomes and outputs.

To continually develop and improve the Young Lewisham Project’s offerings.

Oversee and improve attendance

Principal Duties

To oversee the delivery of Young Lewisham Project programmes and activities.

To provide supervision and support to workshop project staff and volunteers to ensure co-ordination and effective team work within Young Lewisham and individual projects/groups.

To actively promote the services of the project through appropriate channels and on appropriate platforms.

To co-ordinate and facilitate good relationships with partners and attend multi agency meetings where necessary.

To have some oversight of IT system Monday and the collection and analysis of performance data, producing management information and reports for internal and external stakeholders.

To act as one of 3 designated safeguarding leads and attend all training to ensure current compliance.

Support young people with SEN

Support tutors to work with young people with challenging behaviour

Specific Duties Management

To plan and facilitate team meetings, multi-agency meetings, consultation and co-operative working with statutory and non-statutory agencies.

To manage the risk and safety of young people, service users and be responsible for their care whilst they engage with Young Lewisham Project along with other management team.

To ensure that Health and Safety processes and policies are followed and that risk assessments are in place, up to date and complied with.

Manage workshop equipment - service, maintenance, repair and replacement

Maintain up-to-date knowledge of legislation and policy in areas of education and youth work.

Oversee risk assessments and health and safety of workshops

Specific Duties Human Resources

Responsible for the supervision and management of workshop staff and volunteers involved in specific groups / projects within Young Lewisham.

Involvement in the recruitment and induction of new staff or volunteers involved in specific groups / projects within Young Lewisham.

Specific Duties pertaining to individual Groups and Projects

Responsible for workshop and tutor spending according to specific project budget and Young Lewisham finance policy and any funding agreements in place.

To work in a multi-agency setting e.g. schools, Youth Services, specialist projects/agencies to maximise development and learning opportunities for young people.

To work in a multi-disciplinary way by: building and maintaining relationships with partners, sharing information in line with the Data Protection Act and Young Lewisham policies; attending relevant meetings as necessary

Monitoring and Reporting

Responsible for maintaining and developing systems of monitoring that can capture and analyse performance data to track progress of individual projects against outputs and outcomes

Responsible for producing timely and accurate reports for the Management Committee and external funders.

General

In carrying out the above role, the post holder will:

Be available to work unsociable hours when necessary (this may include some weekends and overnight stays).

Work with young people in accordance with the core values of mainstream education & youth work

Manage accident and incident reporting processes

 Adhere to and ensure the implementation of Young Lewisham Project’s organisational policies and procedures within their role.

Adhere to Health and Safety protocol and procedures in line with the nature of the role.

Be fully committed to the active promotion of the Young Lewisham’s Equality and Diversity Policy. Be committed to the involvement and participation of young people in the services they receive from Young Lewisham.

Seek to improve his/ her own performance and be committed to continuous professional development.

To act as an ambassador for Young Lewisham Project, upholding and promoting our organisational values and ethos.

The post holder will undertake any other duties of a similar nature, which are commensurate with the grade and seniority of the post.

Job Title: Peer Supporter, Ayrshire and Arran

Salary: £10,483.20 pro-rata (£22,932 FTE)

Working Hours: 16 hours per week

Contract: Fixed Term Contract until 31st March 2026

Location: Community Based

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.

About us at the NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood. 

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online. 

NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe. 

About the Role

Our Ayrshire and Arran Infant Feeding Peer Support Project is commissioned by NHS Ayrshire and Arran to offer infant feeding support as part of the integrated Infant Feeding service. The support is delivered, on a one to one basis to the families from an antenatal through to when your baby is 6-8 weeks old, in families homes, via phone, text and video calls.

Some of the key responsibilities of the role include:

· Providing one to one breastfeeding support to families within Ayrshire and Arran, at peoples homes, via phone, text and video calls.

· Inputting information onto patients records within platforms used by the health professionals in the region.

· To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding Lead for referral onto partner agencies as appropriate.  

· To attend regular supervision/support sessions. 

· Having a good working knowledge and understanding of the local demographics in the Ayrshire and Arran area and ensuring all support is accessible and inclusive.

· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
 
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breast milk. The training can be undertaken within your working hours.

The role is 16 hours per week which to be worked in 4 hours shifts over 4 days. This role is based within the community across Ayrshire and Arran.

About you

· Are you willing to undertake our Peer Supporter training? (Requires experience in giving breast milk)

· Can you work at pace and juggle a number of different priorities?

· Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive wellbeing?

· Do you want to join an amazing Charity that supports parents across the UK?

· Would you like to be part of an amazing team of passionate staff?

If so, please apply today!

 
What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 23:59 31/07/2025
Interviews: Week beginning 04/08/2025

Purpose of the job 

We are seeking a dynamic and experienced Learning and Development Specialist to lead the content design, development, and facilitation of our innovative cross sector leadership development initiative, the Joined Up Institute, which seeks to strengthen services and improve outcomes for young people. This role plays a key part in embedding high-quality, evidence-informed learning opportunities across the youth and allied sectors, ensuring continuous professional development that is relevant, inclusive, and impactful. Learning from the Joined Up Institute will play an important role in helping us strengthen our own practices in terms of systems impact.

You will be a skilled learning and facilitation specialist, with a passion for community building and power sharing with young people. You will bring expertise in adult learning theory, blended learning approaches, and stakeholder engagement, as well as a commitment to quality and innovation. 

Key Responsibilities

• Complex Learning Delivery

• Content Development

• High Quality Facilitation and Community Building

• Internal Learning and Development Capacity Building

• Learning and Stakeholder Engagement and Support

• Quality Assurance

Experience we're after

• Demonstrable experience in developing and delivering high quality learning for professional development and community-building initiatives. 

• Expertise in adult learning theory and learning design methodologies. 

• Proven ability to develop and facilitate high-quality learning content, both online and in-person. 

• Strong understanding and practical experience of power-sharing approaches with young people and inclusive and equitable practice. 

• Expert facilitation skills, including with large cohorts of up to 300 participants, with the ability to train and support others to develop their facilitation practice. 

• Experience designing and delivering blended learning programmes. 

• Experience identifying and embedded learning from place-based initiatives into wider organisational practices.

• Knowledge of quality assurance frameworks in the context of learning and development. 

• Strong event planning, project and budget management skills. 

• Excellent partnership-building and stakeholder engagement skills. 

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We have influence as a sector-supporting infrastructure body, a direct delivery partner and a campaigner for social change. As outlined in our 2025 #unlockingyouthwork strategy, we believe youth work is a catalyst for change that young people need now more than ever. We play a unique role in addressing; the lack of investment into the youth sector, the lack of cross-sector understanding of how youth work makes a difference and the limited opportunities to embed effective solutions.

We are building a movement of change; galvanising likeminded individuals, organisations, government, and businesses from all sectors, to work together and deliver system change for all young people. Together we will create a society that understands, champions, and delivers effective youth work for all. 

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 4th August 2025 at 09:00 (9am)

Provisional Interview Dates: 13th/14th August 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

About the role

This is a new role created at IRMO to strengthen how we measure, understand and communicate our impact. It sits at the heart of a learning-focused, community-led organisation working for migrant rights and social justice. We are open to hiring at either Officer or Lead level, depending on the experience and skills of the successful candidate.

We’re looking for someone with strong experience in Monitoring, Evaluation and Learning (MEL) who can take the lead in reviewing our current MEL systems and practices, identifying what’s working well and where there’s room for improvement. You’ll help embed more consistent, robust approaches to evidence and learning across the organisation, with the aim of improving the quality of our services and better demonstrating our impact to funders, partners and the community.

This is a 12-month fixed-term role, with the primary goal of strengthening our MEL systems, tools and capacity. There may be potential to extend the contract, depending on organisational needs and funding.

You’ll work closely with Programme Managers to ensure that data is collected, analysed and used in ways that are meaningful and accessible — not only to meet funder requirements, but to improve how we work and support our community. You’ll also support reporting processes and help build capacity across the team around MEL tools and approaches.

This is a great opportunity for someone with a strong analytical mindset and a values-driven approach, who is passionate about making data meaningful and useful in service of social justice. While we’re looking for someone who can take initiative and contribute from early on, you’ll be well supported by the Head of Programmes and Impact and welcomed into a collaborative, reflective team environment.

Key responsibilities

Strategy review

• Conduct an initial analysis of IRMO’s current MEL practices, systems and tools.

• Develop recommendations and an action plan for strengthening MEL across the organisation with support from the Head of Programmes and Impact.

Systems and frameworks

• Design or refine MEL frameworks and tools across IRMO’s programmes.

• Set up or improve systems for tracking outputs, outcomes and impact, including use of IRMO’s CRM system (Views).

• Ensure MEL systems are practical, consistent, and aligned with IRMO’s Theory of Change and values.

Data and analysis

• Support teams with day-to-day data collection and quality assurance, in line with project and funding requirements.

• Conduct quantitative and qualitative analysis to generate useful insight and evidence.

• Support quarterly and annual reviews across programmes.

• Contribute to funding applications with relevant data and impact evidence.

Learning and capacity building

• Promote a culture of learning across the organisation, supporting teams to reflect, adapt and improve.

• Facilitate internal learning processes, including participatory evaluation, feedback tools, and learning workshops.

• Provide capacity-building support to staff on MEL tools, data use and analysis.

Reporting and communication

• Coordinate internal impact reporting and support external reporting to funders and stakeholders.

• Ensure that MEL processes meet GDPR requirements and ethical data collection standards.

• Communicate data and learning in accessible, meaningful formats for a range of audiences.

Person specification

Essential

• 2–4 years of experience in a MEL, data or research role, ideally in a community, charity or non-profit setting.

• Demonstrated ability to assess existing MEL practices and lead improvements to systems, tools, and processes.

• Experience designing or managing MEL frameworks, such as theories of change, results frameworks, and indicators.

• Confidence working with both quantitative and qualitative data, including surveys, focus groups and participatory methods.

• Strong analytical skills and ability to interpret data to generate learning, demonstrate impact and inform decision-making.

• Experience facilitating learning and reflection processes, and supporting services to adapt based on evidence.

• Excellent interpersonal skills – able to work collaboratively, build relationships across teams, and support non-specialist colleagues to engage with MEL.

• Strong written and verbal communication skills in English, with the ability to tailor reporting for different audiences.

• Good communication skills in Spanish or Portuguese.

• Confident using digital tools to manage and analyse data, including spreadsheets, databases and survey platforms.

• Strong attention to detail and ability to manage complex information with accuracy.

• Understanding of data protection standards (including GDPR) and ethical MEL practices.

• Commitment to IRMO’s values, including anti-racism, anti-oppression, and community-led approaches, and an understanding of the issues facing migrant communities in the UK – particularly Latin Americans.

Desirable

• Experience using Views or a similar data management/CRM system.

• Experience designing or delivering participatory evaluation or community-led learning methods.

• Familiarity with IRMO’s programme areas: Advice, Education, Training and Employment (ETE), and Children and Young People (CYP).
   

We aim at all times to recruit the person most suited to the job and welcome applications from people of all backgrounds. We particularly encourage applications from people who identify as members of minoritised groups, and from Latin Americans and people with lived experience of the immigration and asylum system, to reflect the community we serve. 

We understand that some candidates may use generative AI tools to support their application. This is fine – but please note that we will review applications for signs of AI-generated content. Applications that appear heavily AI-written, especially where responses feel generic or lack personal insight, may be marked down.

Prospectus are delighted to be working with a long-standing client to recruit a Finance Assistant. This is a remote role, with the option for hybrid working 1–2 days per week from their Edinburgh office, based just a short walk from Waverley train station.

The role is offered on a permanent, full-time basis (37.5 hours per week, though 35 hours will be considered), with a salary of £27,000 pro rata per annum.

This is a fantastic opportunity for someone with bookkeeping experience, a keen eye for detail, and the ability to manage finance operations in a cloud-based environment.

Role Overview
The Finance Assistant will report to the Finance Manager and play a key role in delivering day-to-day accounting functions, ensuring smooth financial operations across purchase and sales ledgers, bank reconciliations, credit control, and payment processing.

The postholder will use Sage 50 Accounts, Excel, and online banking systems, while also interacting with Beacon CRM to track and reconcile donation and grant income. You’ll support month-end and year-end processes and assist in preparation for the annual audit.

Key Responsibilities

• Process purchase ledger invoices, obtain approvals, post to Sage, and set up BACS payments
• Administer staff and freelancer expense payments
• Generate sales invoices and monitor credit control
• Perform daily/weekly bank postings using bank feeds and reconcile bank accounts regularly
• Handle credit card postings and voucher collection
• Monitor shared finance inbox and respond to staff and supplier queries
• Post donations and subscription income and notify relevant teams of grant receipts
• Support reconciliation between Sage and Beacon CRM
• Assist with Gift Aid monitoring and continuous improvement of finance processes​​​​​​​

​​​​​​​Candidate Profile

Essential:

• Proven experience in a similar finance assistant/bookkeeping role
• Proficiency with accounting software (ideally Sage 50), including general ledger, supplier and bank modules
• Strong MS Excel, Word, and Outlook skills
• Experience in purchase and sales ledger management
• Understanding of BACS payment processes
• Comfortable working independently and to deadlines in a remote setting

Desirable:

• Experience working in the charity or not-for-profit sector
• Knowledge of fund accounting and Gift Aid
• Part-qualified or fully qualified (e.g. AAT) or qualified by experience
• Familiarity with CRM systems such as Beacon
• Intermediate Excel skills (lookups, pivot tables, filtering)

Personal Attributes:

• Reliable, consistent, and detail-oriented
• Able to work independently with minimal supervision
• Positive, enthusiastic, and willing to adapt to new ways of working
• Strong communicator with the ability to collaborate effectively across departments

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

Please visit our website to download an application pack

Closing date for applications: 28 July 2025 at 9am

Interviews will take place on: 6 August 2025