Communication assistant volunteer roles in leer, unity

Make a real difference to children in Wales with a life-shortening condition by becoming a Fundraising Volunteer today!

As a Fundraising Volunteer you’ll assist with fundraising events and collections throughout the year, as and when you can.

You’ll engage with members of the public and use your knowledge of your local area to promote the work of Ty Hafan.

By becoming a fundraising volunteer, you'll help us raise essential funds for children with life-shortening conditions and their families. 

Considerations:

Age requirement: 16 (If under 18 you will be required to provide parental permission)

Location: Throughout South/West Wales

Commitment: Flexible

Background checks: We will ask you to provide us with the details of two referees. A DBS check may be required for roles with more responsibility.

We welcome applications from individuals with disabilities and are committed to providing reasonable adjustments. Please let us know if you require any adjustments during the informal chat for this role.

Activities include:

• Take part in our bucket collections throughout the year in town/city centres, supermarkets, shopping centres and other venues. You'll be added to our mailing list and receive occasional emails throughout the year with information about upcoming volunteering opportunities. You can then register your interest when you see something that appeals to you

• Use your knowledge of your local area to place collection tins in your community, visiting the premises on a regular basis and count and bank the money on our behalf

• You will promote Ty Hafan fundraising events and campaigns in your community (for example Tea for Ty Hafan) and encourage others to register to hold their own tea party

•You will encourage local community groups and organisations to support and fundraise for Ty Hafan, using your existing networks and knowledge of your community

• You will work closely with the Regional Fundraiser to maximise all opportunities within your area

This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.

Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.

EVENTS VOLUNTEER (Guildford & Epsom Branch)

We are the RSPCA and it's our vision to live in a world where all animals are respected and treated with compassion. Our volunteers are incredible and play an absolutely essential role in helping us carry out our important animal welfare work every day. Much of the RSPCA’s direct animal welfare work is carried out through the branches. These separately registered charities across England and Wales are run by volunteers who are unstinting in their work for animal welfare.

We are looking for friendly volunteers to help fundraise at fetes, in supermarkets and other outlets to collect vital donations that enable us to continue our animal welfare work. The more volunteers we have and funds we can raise, the more animals we can help!

Overview of the opportunity

In this role, you will be the friendly face of the RSPCA, helping us raise funds for our branch at community fetes and in local high streets, supermarkets and similar outlets.

This varied role offers you the chance to experience different volunteering positions, ranging from street collections and in-store fundraising drives to attendance at local community fetes. Each of these events are equally important to raising vital funds as well as raising our profile in the community.

Volunteering at events offers you the opportunity to meet other volunteers and learn about how you each support the RSPCA. You will most likely meet animals that we have rehomed and hear about their adoption journey.

If you have a relaxed dog that likes meeting people, you are welcome to bring them along with you to street collections and fundraising drives as this is always a conversation starter!

Location is dependent on the event at which you choose to volunteer, you will be out in the community in the local area

What you will be doing

(this list is not exhaustive but gives an idea of some of the tasks that you may be required to assist with.)

• Street collections and fundraising drives: standing with a collection bucket, greeting members of the public and thanking them for any donations.
•  Fetes and fairs: potentially assisting with set up or pack away, handling money from sales of chatting to members of the public and thanking them for any purchases they make.
•  Helping seek out event opportunities and organising them.

The skills you need

• No experience is necessary as we will provide you with the guidance you need.
•  Reliability and commitment.
•  Good organisational and communication skills.
•  Enjoy working with the general public.
•  Enthusiasm and passion for the work of the RSPCA.
•  We ask for a minimum of one hour of your time - we recommend a maximum of 2 hours at any one event as you will be standing.
•  You will need to be aged 18 years old or over to volunteer in this role unless you can be accompanied by an adult.

What's in it for you

•  Meet new people and make new friends
•  Learn great new skills to add to your CV
•  A great induction and training relevant to your role
•  Volunteer in a fun environment at the heart of the local community
• You'll be making a huge difference to the welfare of animals
•  Ongoing support, training and guidance will be provided.

PLEASE ONLY APPLY FOR THIS VACANCY IF YOU LIVE IN THE UK

Before you can start volunteering you’ll need to complete our simple online Health & Safety course and any associated training required for your role. Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees and depending on the position you may be required to sign an agreement and undergo specific training before starting the role.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

About Trans Celebration

Trans Celebration is a trans-led grassroots organisation based in the UK, dedicated to uplifting trans and gender-diverse communities through celebration, advocacy, and education. Our monthly campaigns use creative media like fashion, beauty, and the arts to highlight gender diversity and improve visibility, inclusion, and access to resources.

We’re looking for a detail-oriented and strategic SEO Specialist Volunteer to help optimise our online presence and ensure our campaigns and content reach the communities that need them most.

Job Summary

The SEO Specialist Volunteer will play a key role in enhancing the visibility and searchability of Trans Celebration’s website and digital content. This volunteer will work alongside the marketing team to implement SEO best practices, conduct keyword research, improve site structure, and analyse web performance—all to ensure our content reaches a broader audience and amplifies trans voices online.

Key Responsibilities

• Conduct keyword research to inform website content and campaign strategies.

• Optimise existing content for improved search engine ranking (meta tags, headers, alt text, etc.).

• Monitor and analyse SEO performance using tools such as Google Analytics, Google Search Console, and SEMrush.

• Identify technical SEO issues and collaborate with web/content teams to resolve them.

• Assist in developing backlink strategies and improving domain authority.

• Support the content team in creating SEO-optimised blogs and pages.

• Provide monthly reports on SEO performance and suggest improvements.

• Stay up to date with SEO trends, Google algorithm updates, and emerging best practices.

What We’re Looking For

Skills & Competencies:

• Understanding of SEO principles and search engine algorithms.

• Experience using SEO tools such as Google Search Console, Google Analytics, Moz, Ahrefs, or SEMrush.

• Ability to perform keyword research and competitor analysis.

• Familiarity with HTML, CSS, and content management systems (especially WordPress).

• Strong analytical skills and attention to detail.

• Solid written communication and reporting skills.

Bonus Experience (Not Required):

• Previous experience in digital marketing, content strategy, or technical SEO.

• Familiarity with accessibility best practices and inclusive web design.

• Experience working with or volunteering for LGBTQIA+ organisations.

Personal Attributes:

• Passion for creating inclusive and accessible digital spaces.

• Highly organised, self-motivated, and able to work independently.

• Enthusiastic about supporting trans rights and visibility.

• Willing to learn, adapt, and collaborate with a supportive team.

Work Environment

• On-site with flexable hours .

• Occasional virtual team check-ins and collaborative sessions.

• Supportive, creative, and inclusive team environment.

Language Requirements

• Fluency in English (spoken and written) is essential.

How to Apply

To apply, please submit:

• A cover letter explaining your interest in the role and your experience with SEO.

• A current CV or resume.

• (Optional) Links to websites or content you’ve helped optimise.

Burbrella Learning Academy

Burbrella is a transformative microschool network and social enterprise that reimagines education for underserved, gifted, neurodivergent, and marginalized learners through culturally grounded, trauma-informed, and personalized learning environments.

Traditional public education systems often fail to serve students equitably, especially those who are neurodivergent, gifted, or from historically marginalized communities. These systems disproportionately punish Black and Brown neurodivergent youth through suspensions, expulsions, and criminalization, contributing to the school-to-prison pipeline. Standardized curricula and overstimulating environments exclude students with ADHD, autism, and sensory processing differences, while cultural misalignment, misdiagnosis, and overcrowded classrooms further isolate and stigmatize these learners. Public schools also frequently overlook the needs of families with nontraditional work schedules, leaving parents out of the educational process. In addition, most school buildings are not designed with neurodiverse learners in mind, lacking sensory-friendly design. Burbrella directly addresses these systemic issues by offering inclusive, trauma-informed, and culturally responsive microschools where students learn in small, supportive environments tailored to their strengths, identities, and needs. We center restorative practices, sensory-conscious design, family partnership, and differentiated instruction to ensure all students are seen, respected, and equipped to thrive.

Burbrella is building a holistic educational ecosystem that closes opportunity gaps and cultivates empowered learners ready for the future. Our microschools offer safe, identity-affirming, and high-growth environments tailored to the unique strengths of Black, Brown, and neurodivergent students.

We serve learners from early childhood through high school using a scaffolded model:

• K–2: Play-based learning emphasizing sensory exploration, social-emotional development, early literacy, nature, and culinary arts.
• Grades 3–5: STEM-centered inquiry with hands-on exploration in environmental science, robotics, and math fluency. Grades 6–8: Interdisciplinary project-based learning integrating civic engagement, tech fluency, and mastery-based progression.
• Grades 9–12: College, career, and entrepreneurship readiness with dual enrollment, internships, and real-world business development opportunities.

Our model integrates restorative practices, sensory-informed spaces, low student-teacher ratios, and culturally responsive pedagogy to ensure every learner can thrive.

Country: United State of America.

Grant and Compliance Assistant

Volunteer Role Description (remote, unpaid)

• Assist with identifying and researching potential grant opportunities from public and private funders
• Support the drafting, formatting, and submission of grant proposals and reports
• Track grant deadlines, deliverables, and compliance requirements
• Help maintain organized grant documentation and filing systems
• Assist with internal compliance audits and data collection for reporting
• Support communication between program teams and funding partners
• Stay up to date on changes in grant regulations and funding trends
• Contribute to creating templates, tools, and workflows that support compliance and reporting

Weekly Time Commitment

7-9 hours per week

Duration of Volunteer Role (remote)

3-5 months

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discount scheme, including cashback and discounts on high street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

We are looking for enthusiastic people to join our trustee committee and help shape and deliver animal welfare in the East and South East London areas.
 

The RSPCA East London and Havering Branch aims to align its core objectives with those of the National RSPCA — specifically: to rescue, rehabilitate, rehome, and protect animals.

The RSPCA East London and Havering Branch CIO (the "Branch") is seeking to appoint new Trustees to join the Branch Trustee Committee. This is an exciting time for the Branch as we aim to grow and enhance our services across East and South East London.

What does the Branch do?

Our Branch covers postcodes within East and South East London (those beginning with E or RM). We operate boarding facilities where we care for, rehabilitate, and rehome cats rescued by RSPCA Inspectors.

We are an independent charity, working in partnership with the National RSPCA, a separate charity. Together, we deliver the RSPCA's mission — focused on frontline animal welfare and community engagement.

As an independent branch, we fundraise and manage our resources independently to deliver animal welfare services. We receive some financial support and guidance on best practices from the National RSPCA to ensure we comply with Charity Commission regulations.

Future Plans

In the coming years, our plans include:

· Developing and executing plans for sustainable income growth 

· Building out our volunteer and supporter network

These plans are continuously reviewed and developed by the Branch Trustees to ensure we focus our efforts on helping as many animals as possible.

What are we looking for?

We are looking for people from all social and cultural backgrounds with experience or skills in any of the following areas:

· Accounting

· Marketing and Communications (including social media, PR, websites)

· Fundraising (including corporate fundraising, trust fund and grant applications)

· Local community and supporter engagement

· Charity growth and development

· Veterinary or animal welfare

· Volunteer management

Alongside relevant experience, we’re looking for people who are committed to the RSPCA’s charitable objectives and share our passion for animal welfare. You should be a creative, innovative team player, bring a fresh perspective, and be able to turn ideas into action.

We are particularly interested in hearing from individuals who live or work in the areas we cover (E or RM postcodes), or who can travel to London for Branch meetings and fundraising activities.

What can we offer in return?

We offer all Trustees:

· Support from both the RSPCA team

· A platform to utilise your skills and experience to shape the charity and directly impact local animal welfare

· An opportunity to gain new skills and develop existing ones while making a real difference

· A chance to expand your professional and personal network by working with like-minded people

Practical Considerations

Please note:

· You must be based in London or can have regular access to London to join our fundraising activities

· You must be aged 18 or over and a UK tax resident to join the Trustee Committee

· You must be a member of our Branch before you are eligible to be co-opted or elected as a Trustee

· Trustees are elected for a 12-month term each year

· Reasonable expenses will be reimbursed

· Trustees must sign a Declaration of Willingness to Act and confirm they are not disqualified from being a Trustee (more information is available on the Charity Commission website)

What difference will you make?

As a Trustee, you will:

· Help shape the strategy and direction of the Branch

· Contribute your unique skills and experience to decision-making

· Work as part of a collaborative and motivated team

· Develop your own skills or pass them on to others

Together, we can make a significant impact on animal welfare in our community.

Please include also a cover letter explaining why you are interested in this role and detailing your relevant skills, knowledge, experience, and motivation.

About Trans Celebration

Trans Celebration is a trans-led, grassroots human rights organisation based in the UK, dedicated to celebrating and advocating for trans and gender-diverse people. Through monthly awareness campaigns and creative programming across fashion, beauty, and the arts, we amplify trans voices and promote inclusivity in public life and culture.

We are seeking a passionate and creative Social Media Volunteer to help grow our online presence and build stronger engagement with our community.

Job Summary

The Social Media Volunteer will support the development and execution of content across Trans Celebration’s social media platforms. You’ll play a vital role in amplifying our message, promoting events and campaigns, and building a vibrant online space for our community.

Key Responsibilities

• Manage and schedule posts across social media platforms including Instagram, Twitter (X), Facebook, and TikTok.

• Assist in developing social media strategies and brainstorming campaign ideas aligned with our brand.

• Monitor engagement and respond to comments and messages in a timely, inclusive, and respectful manner.

• Track analytics to measure campaign performance and suggest improvements.

• Stay up to date with trends in social media, digital culture, and LGBTQIA+ advocacy.

• Collaborate with the marketing team to ensure consistent branding and messaging across channels.

• Support content creation, including text, images, reels, and stories.

What We’re Looking For

Skills & Competencies:

• Strong understanding of major social media platforms and their audiences.

• Experience with online engagement and/or community management.

• Basic knowledge of social media scheduling and analytics tools (e.g., Later, Hootsuite, Meta Business Suite).

• Excellent verbal and written communication skills.

• Ability to work independently and collaboratively.

• Organised, professional, and detail-oriented.

Bonus Experience (Not Required):

• Graphic design or basic photo/video editing skills.

• Experience working with charities or LGBTQIA+ organisations.

Personal Attributes:

• Passionate about LGBTQIA+ advocacy, with a particular interest in uplifting trans and non-binary communities.

• Positive, collaborative attitude with a sense of creativity and purpose.

• Comfortable engaging online in a respectful, inclusive voice.

• Eager to learn, adapt, and make a meaningful contribution.

Work Environment

• On-Site with flexible scheduling.

• Supportive and inclusive volunteer team environment.

Language Requirements

• Fluency in English (spoken and written) is essential.

How to Apply

To apply, please submit:

• A brief cover letter outlining your interest and any relevant experience.

• A current CV or resume.

• (Optional) Links to any social media accounts or campaigns you’ve managed or contributed to.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Volunteering for Sense

Our amazing team of volunteers help us run over 100 shops across England and Wales.  Every donated item that you sort, prepare and sell helps to raise vital funds to support us in our mission to make sure no one, no matter how complex their disabilities, is isolated, left out, or unable to fulfil their potential. Our shops are at the heart of local communities – sharing the work of Sense, and helping to secure support for our life changing work.

What your role will involve

There are a variety of tasks that you can get involved with in the shop, including:

• Welcoming and assisting customers, providing great customer service and a fantastic shopping experience
• Receiving donated goods from members of the public
• Sorting, steaming, tagging and preparing donated goods for sale
• Creating eye catching window and in-shop displays
• Keeping the shop floor well stocked, tidy, clean and organised
• Processing sales and serving on the till
• Promoting Gift Aid and other Sense fundraising initiatives
• Acting as an ambassador for Sense; promoting the shop and Sense in your local community
• Supporting with the recruitment and training of new volunteers
• Following new health and safety measures to ensure the safety of everyone

Will the role suit me? Yes, if you are:

• Motivated and hardworking
• Reliable, flexible and willing to do a variety of shop tasks
• A team player
• Friendly and helpful
• Passionate about customer service and enjoy interacting with people
• Respectful of others and their diversity
• Interested in supporting the work of Sense and want to make a difference to people who have complex disabilities and are deafblind.

What can Sense offer me as a volunteer?

• A full induction and ongoing support and guidance from your Shop Manager to make sure you feel confident in your role
• Support to develop new skills, knowledge and experience, in particular of a retail environment, but also skills such as teamwork, customer service, communication and using your initiative
• A reference for other paid or voluntary work (available on request)
• The opportunity to share your existing skills and experience to benefit others
• The chance to meet new people from a wide range of backgrounds and to join a passionate and committed team
• The opportunity to make an invaluable contribution to Sense by raising vital income and raising the profile of Sense in your local community; changing the lives of those who have complex disabilities and are deafblind
• Access to Sense discounts and advice, including cashback and discounts on hight street brands, as well as 10% off at Sense charity shops.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life.

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together, and provide opportunities for people with complex disabilities to communicate and experience the world.

We include. We collaborate. We find a way. We challenge. We celebrate.

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.