Communication director jobs in belvedere, greater london

Purpose of role: To support the Head of Partnerships in managing and retaining the charity’s existing donor base and in establishing new major donor partnerships to secure significant income for the Whitley Fund for Nature (WFN): an impactful fundraising and grant-giving wildlife conservation NGO focused on supporting grassroots projects across the Global South.

Reports to: Head of Partnerships

Contract: Full-time, permanent contract, working 5 days p/w

Deadline to apply: Friday 23rd May (but please apply at your earliest convenience). Initial interviews will be targeted for end of May.

Whitley Fund for Nature

Whitley Fund for Nature (WFN) is a UK charity supporting grassroots conservation leaders across the Global South. Through project funding (Awards), training, and media profile, we support local solutions to the planet’s most pressing conservation challenges. Our winners are courageous changemakers, working alongside communities to save species and protect ecosystems. Established in 1993, we have channeled £24 million to +220 conservation leaders in 80 countries, benefitting wildlife, landscapes, and people. WFN is governed by a committed trustee board. Our team is dynamic, passionate about our mission, and ambitious. The charity benefits from high profile support from Patron, HRH The Princess Royal, and Ambassador Sir David Attenborough. Our funding is raised each year, mainly from family trusts and foundations, as well as from individuals, corporates, and international NGOs, with a current annual income of around £2.6m/year. We raise funds based on winner need, and in the coming years are seeking to steadily grow what we provide in support to winners, actively pursuing new partnerships to support our mission.

The Opportunity

We are looking for a motivated and detail-oriented Partnerships Manager to join our small and dynamic team. This new role will support the Head of Partnerships and wider WFN team in delivering our fundraising strategy, stewarding high-value donor relationships, and unlocking new opportunities for income growth. 

The Partnerships Manager will work directly with some of WFN’s existing portfolio of 30 Major Donors made up primarily of Trusts, Family Foundations and High-Net-Worth Individual (HNWI) supporters, with some Corporates. The Partnerships Manager will maintain close professional relationships with supporters that are bespoke and require excellent interpersonal skills, with most meetings taking place in-person, in central London. 

This is an exciting opportunity to contribute to a highly respected conservation organisation making a real difference on the ground.

PARTNERSHIPS MANAGER - PERSONAL SPECIFICATION

Essential

• A proven track record of fundraising, donor management, and/or building relationships with stakeholders in the non-profit or philanthropic sector.
• Excellent writing and communication skills, with experience drafting donor materials and reports.
• A proven track record in the development of grant applications, including drafting objectives, activities, timelines, indicators, and budgets, as well as coordinating narrative content and inputs from across the team.
• Past experience coordinating and delivering fundraising and engagement events.
• Experience coordinating volunteer committees.
• Exceptional interpersonal qualities, and comfortable liaising with high-profile individuals and senior stakeholders.
• Strong organisational skills and attention to detail.
• Proactive, dependable, and able to manage multiple priorities.
• A flexible ‘can do’ approach with the ability to chase opportunities, while remaining resilient and positive
• An open and collaborative working style, with a willingness to share information, communicate clearly, and contribute to a supportive small team environment.
• A genuine interest in conservation and/or passion for social and environmental equity through a grassroots approach. 

Desirable

• Experience working with donor databases or Salesforce. 
• Familiarity with trusts and foundations, HNWI fundraising, or corporate partnerships.
• Previous work in a small, agile team or start-up-style organisation.

Additional details and benefits

• Attractive holiday package totaling 30 days p.a. plus bank holidays.
• Training and professional development opportunities provided.
• Hybrid working opportunities
• The charity operates a Pension Scheme and a Life Assurance Scheme.

This role is not eligible for UK Visa Sponsorship. Only applicants who have the right to work in the UK at the time of application will be considered for this role.

Regrettably, due to limited resources and the high number of applications we receive, we are only able to contact short-listed candidates. If you do not hear from us within four weeks of the closing date, please assume that you have not been successful on this occasion.

Diversity and Inclusion

At WFN we are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. We celebrate and respect diversity in nature and among the people and partners with whom we work. We need more people and diversity across the environment sector, and to achieve our vision. We are therefore particularly keen to receive applications from Black, Asian or minority ethnic; disabled; LGBTQ+; or from lower socio-economic backgrounds. As a small organisation we are committed to progressing and continuing development across DE&I. Please contact us to discuss any additional support you may need to complete your application. Applications are considered solely on your demonstrated suitability 

Wikimedia UK is the national platform for open knowledge, bringing together practical and policy expertise about Wikipedia and the other Wikimedia projects. Delivering impact of over 1 billion views each year and engaging thousands of people through advocacy, education, outreach and partnerships, Wikimedia UK demystifies and drives engagement in open access to information.

We are seeking an Education Lead to create a step change in the scale and impact of our education work. The post holder will lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education.

Applications (CV and cover letter) to be sent to Daria Cybulska on the email address supplied in the "how to apply" section below with the subject line "Education Lead Application"

Closing date end of day 8th June 2025.

Hours: Full time (35 hours per week) although 0.8FTE (28 hours) would be considered

Location: Flexible within the UK, with regular travel to meet with partners, and meetings in London between four and six times a year.[All applicants must have the right to work in the UK at the time of application. We are unable to sponsor work visas for this position]

Reporting to: Director of Programmes

Salary: £35,000 - £38,000 per annum (pro rata for 0.8 FTE) depending on experience

Pension: WMUK offers a pension scheme, with a current employer contribution of 6%

Benefits: 25 days annual leave plus public holidays (pro rata) as well as office closure days between Christmas and New Year which will be allocated on a year-by-year basis.  Employees are additionally gifted a day off for their birthday each year.

Purpose of job

To lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education. Create a step change in the scale and impact of our education work.

Main Duties

1. Programme Development and Delivery

• Lead on the development and delivery of Wikimedia UK’s education programme, in collaboration with the Director of Programmes and Evaluation and other colleagues
• Build on our learning from past and existing activities across Wikimedia UK and the wider movement to develop and roll out a new Wikimedia and information literacy programme for the UK’s secondary school sector; adapting this for the four nations as appropriate
• In conjunction with other Programmes staff, support the delivery of information literacy projects within higher education, through existing and new strategic partnerships as well as smaller projects and interventions such as Wikimedia in the Classroom courses
• Develop and deliver a range of information literacy activities
• Seek opportunities for new partnerships within the education sector, and grow existing relationships with potential delivery partners, for example within the cultural sector
• Work with the Development team and other staff to identify and follow up funding opportunities for existing or potential projects
• Support other staff within the Programmes team in their own work with the education sector

2. Sector Advocacy

• Promote the importance of media and information literacy skills to digital citizenship and civic engagement, and demonstrate Wikimedia’s value in developing those skills through running targeted interventions and disseminating our research and outcomes
• Advocate for a strong focus on media and information literacy skills in schools and university curricula, and work with other staff, partners and allies to campaign for public policy initiatives and investment to support these skills across society

3. Monitoring, Evaluation and Impact

• Run and evaluate the pilots of our work in schools
• Report regularly on programme plans, outputs and outcomes, in collaboration with other staff in the Programmes team
• Handle documentation and record all relevant programme metrics. Update CRM records for partnerships, volunteers and activities

4. Communication and Dissemination

• Write blog posts, create case studies, and generally contribute to the promotion and dissemination of our work and impact, in collaboration with the Communications team
• Engage in public speaking opportunities on behalf of Wikimedia UK in promoting our work, as required
• Engage with other Wikimedia organisations, sharing our education work and peer-learning

Experience

• Experience of working directly with UK secondary schools
• Experience of developing and managing partnership projects
• Experience of project reporting and communicating outcomes
• Experience of organising events or workshops
• Experience of developing and/or delivering training or skills development opportunities
• Ability to create lesson plans and other materials appropriate for schools (desirable)

Skills, abilities and attributes

• Good interpersonal skills, with the ability to involve and inspire external partners in person and remotely
• Excellent communication skills, with an ability to successfully advocate for support of our work
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Collaborative, supportive approach
• An understanding or interest in one or more of the following: media literacy, information literacy, democratic engagement, resilient information ecosystem
• Passionate about the mission and values of Wikimedia UK

Wikimedia UK holds equity, diversity and inclusion at the heart of our organisation. We particularly welcome applications from potential candidates from traditionally underrepresented groups, such as those with protected characteristics as defined by the Equality Act. As a Disability Confident Employer, we offer a guaranteed interview to any disabled candidate who meets the essential criteria for the post. If you would like to be considered under this scheme, please state this in your covering letter.

How to apply:

• Interested candidates should submit a CV and a cover letter outlining how they meet the points on the Job Criteria.  
• It is helpful to list the points on the essential criteria and answer each point on how you meet the criteria with an example.  
• All CVs and Cover Letters should be sent to the email provided under "How to Apply" by 8th June 2025 with the subject line "Education Lead Application". Please note any applications received without a covering letter will not be considered.
• If shortlisted, we may share with you some of the interview questions in advance to help you better prepare.

We know from research that women and minoritised people tend to only apply for jobs when they tick every box on the person specification. If you think you have what it takes, but don’t necessarily meet every single criteria, we would love to hear from you.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Do you have significant experience in logistics, freight forwarding and supply change management?  Are you looking for a role where you can impact the lives of millions of individuals in disaster hit and vulnerable communities worldwide? We have an exciting opportunity for a Head of Logistics and Supply Chain to use their expertise to drive forward and successfully deliver our logistics strategy.

IHP is a well respected organisation providing access to essential medicines, bridging the gap between pharmaceutical companies and aid agencies to enable medicine donations that literally saves lives. Our Logistics and Supply Chain team are integral to IHP's mission.

The specific purpose of this post is:- 

• To manage an effective logistics and supply chain team (6 staff)
• To deliver a shipping pipeline agreed with other operational teams
• To ensure excellent 'customer service' to our pharmaceutical company and NGO (aid delivery) partners
• To oversee strong relationships with third party warehouse providers and freight forwarders 
• To drive continuous improvement in processes and achievement of agreed organisational metrics

Person Specification
Skills and Experience

Essential
-  Significant experience in Logistics, frieght forwarding or supply chain management 
- Proven ability in overseeing the execution of supply chain strategy to enable organisational goals 
- Experience of managing effective teams 
- Technical and applied understanding of logistics software and warehouse management systems 
- Track record of identifying operational improvements, delivering projects, change management, and influencing others to deliver change 
- Experience in a compliance driven environment 

Desirable
-  Experience in analysing metrics and data-driven making (desirable)
- Eexperience in pharmaceutical (GDP) standards

Skills and Attributes
- Committed to IHP’s Christian Ethos and values
- Able to build and hold strong stakeholder relationships
- Collaboration and representation skills (internal and external) 
- Capable problem-solver
- Strong leadership and team management skills, with the ability to motivate and inspire a team.

For further details regarding responsibilities and person specification, please see the job description.

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.

Applicants must have the legal right to work in the UK.

IHP Staff Benefits

• 25 days annual leave plus bank holidays 
• Specsavers eyecare vouchers
• Life Insurance and Critical Illness Cover
• Health and wellbeing support 
• Bike2work scheme
• Training and development opportunities
• Hybrid working/Modern office near Chancery Lane tube station

We have an active Equality, Diversity and Inclusion staff working group.  Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A new starter has described IHP as a place which 'puts people at our heart'. 

Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!

Applications will be reviewed as received and interviews will be held when required so please submit your application at the earliest opportunity.

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

​

​The Purpose of the Role

The ideal candidate will have experience in the corporate financial services sector and they will have demonstrated experience developing corporate partnerships in support of humanitarian and development work. As a Senior Officer with a dedicated portfolio of established Financial Services partners, you will build tailored fundraising strategies and activations, focusing on incremental and sustained revenue generation. The Senior Officer will also demonstrate a passion for the IRC's mission, nuanced understanding of private sector fundraising, and dedication to the organization's diversity, equity, and inclusion values.

​

Key Working Relationships

• ​Associate Director of Financial Services Partnerships and the Senior Officer of Financial Services Partnerships
• Senior Communications Officer, Partnership Comms
• Director, Health and Financial Services, Global Corporate Partnerships

     KEY ACCOUNTABILITIES

• ​Collaborate with the Associate Director, Financial Services to steward and cultivate a $2M+ USD portfolio of partners in support of the Global Corporate Partnerships Financial Services strategy with a focus on diversified funding streams, growing unrestricted funds, and expanding influence;
• Help to deliver a robust strategy for the Global Financial Services sector; identifying and initiating strategies for sector partnerships through a variety of partnership models (e.g. strategic, employee engagement, pro bono expertise, etc.)
• Implement stewardship, engagement and growth strategies for partners within the portfolio including account plans, proposal submissions and partnership discussions.
• Develop materials for partners or prospects, including proposed partnership overviews and activation ideas, concept notes, proposals, presentations, and reports, from drafts through to final line-editing and formatting.
• Work closely with the External Relations teams (e.g., digital, creative studio, events) to leverage finance-related virtual and in-person events and campaigns to support the overall fundraising efforts of the organization.
• Maintain and update account management plan for each portfolio partner as needed, including evaluating key performance indicators and delivering upon strategies for revenue growth and donor satisfaction.
• Facilitate information flows between prospects and donors, program staff and fellow fundraisers;Undertake special assignments, as needed.

​PERSON SPECIFICATION

​Essential

Skills, Knowledge and Competencies:

​

• ​Demonstrate the capacity to adapt, pivot successfully, and handle higher visibility challenges on a regular basis both with donors/prospects and internally;
•   Demonstrate the capacity and professional expertise to execute senior level donor meetings;
•     Ability to exercise and execute creative solutions with minimal oversight to meet the needs of the IRC and portfolio;
•     Ability to develop thoughtful project management plans and implement them in timely and detailed fashion
•    Excellent interpersonal skills and written and oral communication skills: the ability to effectively interact with a variety of internal and external contacts with confidence and poise.

​Experience:

• ​Considerable relevant experience or strong interest in the financial services sector and community
• Experience of partnership development and/or front-line corporate fundraising experience in a dynamic, fast-paced environment;
• Experience identifying and exploring new and creative ways of engaging with companies and their communities, influencers, and other partners to support humanitarian efforts.

Desirable:

• ​Strong project management skills, experience working on multiple projects with global cross-functional teams;
• ​Ability to travel for partnership meetings internationally for conferences, meetings, etc.

​Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme. Candidates who state that they have a disability and meet these criteria, will be invited to interview.

​

​

Standard Responsibilities

• ​Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC London office
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies

We are currently looking for an experienced Head of Production to join our Production Department on a full time, permanent position.

The Head of Production will play a pivotal role in delivering our world-class events ranging from contemporary and classical music, theatre, dance and literature, and commercial events such as graduations, film premiers and conferences.

Working closely with the Director of Technical Production, the successful candidate will lead on production planning, refine processes, and champion knowledge sharing. You’ll empower our dedicated team to thrive in a fast-moving, creative environment, ensuring we’re not just delivering today’s programme, but developing a future-ready, energised production team.

Main Responsibilities

• Lead and develop production planning and processes, ensuring consistent, high-quality delivery across a diverse and ambitious programme.
• Support the strategic direction of the Production team, embedding innovation, flexibility and continuous improvement.
• Build a collaborative and empowered team culture through effective management and mentoring of Production Managers.
• Champion the use of systems and protocols that enable cross-departmental collaboration and operational efficiency.
• Ensure health & safety, sustainability and accessibility are integral to all production activity

Key Skills & Experience

• Proven leadership in production management across multi-artform venues or large-scale cultural programmes.
• Experience implementing successful production processes and managing change in a complex, creative environment.
• Excellent planning and communication skills with a commitment to knowledge sharing and team development.
• Strong understanding of health & safety, sustainability, and access in live performance settings.
• Comfortable managing diverse stakeholders, budgets, and systems (experience with Artifax 4 is a plus).

Please download the attached Job Description for a full overview of this role responsibilities.

We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. 

By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.

If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.

Southbank Centre

The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.

Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.

The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.

At the Southbank Centre we believe in:

Creating welcoming spaces

• Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
• This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.

Making wonderful experiences together

• Because we all contribute to amazing artistic moments at the Southbank Centre.
• This means us all understanding and valuing the different parts we play in creating enjoyment and success.

Sparking new thinking

• Because different views and thought-provoking conversations inspire innovation, learning and growth.
• This means everyone having a desire to learn and being open to evaluating how they think and work.

Benefits & Perks:

As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays (pro-rata for part time employees)
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for Southbank Centre events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga
• Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
• Season ticket loan
• Cycle to work scheme

The deadline for applications is 23:59 on the closing date for the job posting

At Saint Francis Hospice, having just celebrated 40 years of caring we are now embarking on an exciting and ambitious 5-year strategy ensuring that we will be here for our local community.

Supporters are at the heart of everything we do and delivering a first-class experience is central to the effective stewardship of our donors and potential donors. 

This role will be crucial in ensuring this take place, using a natural ability to engage with people on the phone or in person. Will also require previous experience within a customer services / administrative role and the ability to be friendly, compassionate and self-motivated. 

This will involve the overseeing of the fundraising Hub and being the first point of contact for potential supporters visiting the hospice as well as administrative duties such as thanking supporters and responding to enquiries.

Please note that a DBS (Disclosure & Barring Service) basic criminal record check will be screening for the successful candidate.

Please click on the apply button to download an application form and we would appreciate if you could also complete & return a Equality & Diversity Monitoring Form.

The Salvation Army – Supporter Acquisition Manager x 2

Location: Hybrid working, 2 days in office, London SE5.

Salary: £47,741 per annum.

Contract: Permanent, full-time hours. 

The Salvation Army, the UK’s leading social welfare charity, is seeking two Supporter Acquisition Managers to project manage and lead on day-to-day delivery of supporter acquisition appeals.

The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.

Along with the Assistant Head of Individual Giving, the Supporter Acquisition Managers are  responsible for growing the organisation’s file of donors and hitting an annual Individual Giving team fundraising target of £50 million in unrestricted income. As a direct marketing subject matter expert, they will lead cold recruitment campaigns and support in identifying and delivering new products or acquisition streams. The roles will lead on planning and project managing delivery of a variety of media channels, both online and offline. Each manager will hold strategic areas of focus, be responsible for seven figure expenditure budgets and line manage a Supporter Acquisition Officer or Executive.

The successful candidates will have significant direct marketing expertise with a strong background in project managing multiple campaigns across a range of channels, ideally in a fundraising role, and with proven success at recruiting new donors.  You will have a passion for fundraising with a commercial understanding of the charity marketplace and competitors. As well as previous experience in identifying areas of innovation and devising testing plans to launch and roll out, you will also have a track record in successfully leveraging value from data collated on supporter databases, to maximise targeting and data segmentation.

Excellent numeracy and strong analytical skills will be combined with excellent written communication abilities and a good attention to detail and ability to prioritise work. Finally, you will have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 2nd June, 9.00am.

We are looking for an experienced and passionate Membership Officer to work as part of our Fundraising Team, in our Office in London.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The objectives of the fundraising team are to generate additional income for the charity so that they can continue to provide and develop services to those severely affected by mental illness. We operate under the guidelines from the Fundraising Regulator and abide by the Fundraising Code of Practice.

How you will make a difference

Our members are central to our past and our future. Formed by carers of people living with a diagnosis of schizophrenia in 1972, our first members laid the foundations for the Charity that exists today, which now helps thousands of people severely affected by mental illness.

Our many thousands of campaigners, supporters and donors, along with our members, give Rethink Mental Illness its mandate. Members are an important source of volunteers for our governance and peer support groups. They help shape the direction of our work through our Annual General Meeting (AGM) and the work of the Board of Trustees and other committees. Membership also provides people with a sense of community and belonging to our organisation that helps them to cope with the demands of living with severe mental illness, whether they have direct experience, or are a carer, relative or friend.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

Salary: £35,657 per year (FTE £39,000)
Working hours: 32 hours/week
Department: Commercial and Operations
Number of posts needed: 1
Location: Hybrid (75% office based, 25% home based)
Working Pattern: Monday to Friday
Reporting to: Chief Operations Officer
Contract: 18 months fixed-term
Application Closing Date: 4 June 2025

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The Senior IT & Operations Officer is responsible for leading the central coordination of IT operations, managing key relationships with two main contractors (IT and estate management), and ensuring seamless integration of IT infrastructure and estate management services. This role involves overseeing the effective and efficient functioning of both IT systems and estate operations for Toynbee Hall and Toynbee Trading, while prioritising the safety of staff and stakeholders on-site. The officer will proactively identify opportunities for improvement, resolve issues, and maintain a collaborative working environment to support business continuity, operational efficiency, and safety standards across all operational areas. Additionally, they will support the procurement of IT and estate-related items, such as IT kit, ensuring timely and cost-effective sourcing of required resources.

Responsibilities and Accountabilities

Information Technology & Systems

• Support the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.

Facilities, Health and Safety & General Administration

• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
• An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

We are looking for an experienced and inspiring leader and adviser to join our Information and Advice Service and lead our wonderful advice team. Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. Our Information and Advice Service aims to improve the quality of life of older people and their carers through the provision of independent advice and support.

Purpose of the role: 

· To lead and manage a team (staff and volunteers) to deliver an outstanding information and advice service to older Wandsworth residents and to retain our professional accreditations.

· To support older people with high levels of income deprivation and health inequality to successfully identify and access benefits, health and social care, and other services, such as scams awareness, as needed.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

This is an pivotal time to join us as we continue to roll out support services for people with incurable breast cancer.

This role leads on the further development of Breast Cancer Now’s secondary breast cancer services across the UK and online, building on the success of recent growth and exploring new opportunities. As a member of the services leadership team, you’ll make a full contribution to the leadership, strategic planning and development of Breast Cancer Now’s support services, working collaboratively with other heads and managers across the organisation.

About you

You’re an experienced, empathetic and clear-thinking leader who’s able to demonstrate how you’ve achieved stretching targets, preferably in a service delivery environment. Skilled at getting the best out of people, you’ll be able to support your team through growth and change, whilst ensuring the quality of our support services remains high.

You’ll understand the challenges faced by people living with secondary breast cancer. And have a strong commitment to improving their quality of life. Relationship building and excellent communication skills will be second nature to you, with a confident, articulate approach and the ability to relate to people at many different levels and across teams. You’ll be determined to achieve our ambitious vision for the future and turn this into reality, showing resilience and creativity in overcoming any challenges.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role can be primarily based in either our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact us.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 9.00am on Thursday 22 May 2025

1st stage Interview date Monday 2 June 2025

2nd stage Interview date Friday 6 June 2025

Do you share our dream of a UK where poverty is a thing of the past? 

Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.” 

Thanks to funding from the National Lottery Community Fund, the PTN is recruiting a Partnerships Manager who will provide management and oversight of key partnerships essential to the delivery of the Network’s Strategic Plan, with a specific focus on the development and delivery of Regional Hubs.

You will have experience of establishing and delivering partnerships; dedicated to social justice; a commitment to collaborative working; and proven management experience.

Key Tasks

• To form part of the Core Leadership Team, providing overall strategic leadership across the Network 
• To manage the Partnership team, setting clear goals and objectives linked to the Strategic Plan 
• To lead on the development and support of Regional Hubs, including support with grant funding and income generation
• To act as the primary point of contact with Regional Hubs, for initial enquiries and ongoing relationships, including with staff and trustees
• To provide oversight of the Network’s Parliamentary work in Westminster and across the devolved administrations
• To oversee the Network’s Learning & Evaluation framework, offering insight and advice as appropriate, ensuring that agreed activities are delivered on time and in budget 
• To be the primary point of contact for partners working alongside the Network to deliver change in line with its Strategic Plan
• To recruit external partners to participate in the Mutual Mentoring programme
• To liaise closely with members of the Amplify Team in the development of national partnerships
• To develop and support work with creative partners to highlight the resilience of those struggling to overcome poverty
• To deputise for the Director as and when required
• To undertake other activities as needed dependent on jobholder’s knowledge, skills and experience

This role involves working from home with some travel.

Job Title: Digital Manager

Job Type: Permanent

Hours: 35 hours per week

Department: Membership Engagement Team (MET) 

Salary: £39,776

Reports to: Director of Membership, Marketing and Digital 

Location: Hybrid – FSRH Office (London Bridge) and home working

Can you help us?

We are seeking a Digital Manager to oversee the FSRH digital infrastructure, ensuring seamless integration across our website Content Management System (iMIS RiSE), member engagement platform (iMIS), and Learning Management System. The ideal candidate will expertly manage digital development initiatives, maintain productive relationships with technology suppliers, and deliver responsive first-line technical support.

With strong content management capabilities, you will ensure all web and LMS content adheres to brand guidelines, implement SEO best practice, and deliver an exceptional user experience. You will also facilitate comprehensive staff training, spearhead strategic digital improvements, and leverage analytics to drive data-informed decisions that enhance both member engagement and organisational effectiveness.

The role:

Team leadership

• To manage the FSRH Digital Team consisting of a Data Manager

Digital platform ownership

• Work closely with the Data Manager to ensure the integration between the website (iMIS RiSE), our Learning Management System and member engagement system (iMIS) continues to work well.
• Plan and support delivery of any development work from a website perspective in close collaboration with staff where necessary and with the website supplier and implementation partner, where necessary. This includes understanding and specifying business requirements sufficiently well for suppliers to quote against and undertake the required development work.
• To liaise with third party suppliers on a regular basis regarding integration between digital platforms including the website (iMIS RiSE) member engagement system (iMIS), LMS and other online products.
• Act as the first line of support for technical issues related to the FSRH website, associated websites, and the Learning Management System (LMS). Collaborate with staff and external developers to identify solutions and escalate issues to external support when necessary.

Website and LMS content

• Create, develop and manage content on the FSRH website and LMS, ensuring all updates align with the organisation’s tone of voice and brand guidelines. Apply knowledge of SEO best practices and user experience principles to enhance visibility, accessibility, and overall content effectiveness.
• Train and support identified staff to use the content management system (iMIS RiSE) and to understand the basics of good website copy. Ensure that content changes are of high standard and good quality.
• Consider user journeys in all aspects of content development and updates, ensuring that navigation and structure support intuitive and meaningful user experiences.
• To ensure processes for regularly reviewing, prioritising and refreshing all web content are maintained and overseen, liaising with teams across the organisation.
• Work closely with the Marketing Team to support key campaigns by providing website support where needed.

Website analytics

• Maintain and manage Google Analytics and Google Tag Manager implementations, using these and additional data sources to monitor website performance, produce regular reports, and deliver actionable recommendations for optimisation and feature enhancement.
• Using website analytics and other tools to understand user behaviour.

Strategic digital development

• Lead the strategic development and continuous improvement of the website to ensure they meet evolving user needs, support organisational objectives, and deliver content more effectively.
• Stay up-to-date with emerging website and digital trends, tools, and technologies, and advise on possible improvements or alternative approaches to digital solutions, particularly in areas such as Artificial Intelligence (AA) and machine-learning.

Other

• To ensure all FSRH digital platforms and associated information adheres to Data Protection laws and current FSRH policies.

You will be:

• Educated to degree level or equivalent by experience 

You will have:

• Previous experience in a similar digital management role 
• Experience working with website Content Management Systems (CMS)
• Familiarity with Learning Management Systems (LMS)
• Knowledge of user experience (UX) principles
• A basic understanding of HTML
• A strong understanding of SEO, page optimisation, and website copywriting
• Technical understanding of digital systems and platforms
• Creativity in designing engaging, accurate content with a high level of attention to detail
• Experience using Google Analytics 4 and Google Tag Manager
• Experience and understanding of GDPR and its practical application
• Confidence in managing multiple projects and working with stakeholders across departments and seniority levels
• Excellent Microsoft Office skills, with a good working knowledge of Office 365
• Strong and positive communication skills, both written and verbal
• Willingness to work flexibly in response to changing priorities
• Excellent time-management and prioritisation skills
• An interest in sexual and reproductive healthcare (SRH)

 NB:  In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay
• Free eye tests   

To Apply

Deadline for applications is Wednesday 11 June midday

Interviews are likely to take place on 19 and 20 June 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Technical Supervisor is responsible for supporting Debt Advisers to ensure the delivery of accurate, effective, and tailored advice to over-indebted clients. This role involves conducting debt-advice interview observations, reviewing case files, and identifying training needs for advisers. The Debt Technical Supervisor provides real-time support and constructive feedback, helping advisers navigate complex cases and ensuring they have access to the necessary resources and information. Additionally, the role includes auditing delivery partner organisations to prepare them for external reviews and supporting them in meeting compliance and quality standards. The supervisor will collaborate with the Quality Assurance Manager to promote best practices, address risks, and contribute to the continuous professional development of advisers.

Key Responsibilities

Support Debt Advisers in their roles and ensure that the advice provided to over- indebted Clients is accurate, effective and tailored to individuals’ circumstances.

• Conducting debt-advice interview observations.
• Undertaking debt advice file reviews.
• Identifying advisers’ soft skill and technical training needs.
• Providing constructive feedback, and pastoral support, to advisers and their line managers.
• Providing real-time support to advisers, which will include but is not limited to providing guidance in complex matters and provide advisers with sources of information.

Support, and regularly audit delivery partner organisations, ensuring that they are prepared for external reviews of their service in line with the Grant Agreement.

• Ensure partner organisation are kept up to date with the requirements for external assessments.
• Supporting partner organisations with the preparation and review of files and documentation ahead of an external assessment.
• Support partner organisations with the implementation of any remedial actions following an external review and support advisors to identify suitable training to improve areas highlighted.

Ensure project compliance and quality requirements are achieved

• Working closely with the Quality Assurance Mangers to ensure Advisors based at delivery partners have a good awareness and understanding of the quality and service delivery requirements and have active involvement in the delivery of partnership events related to both quality improvement and CPD.
• Working collaboratively to share good practice in performance and quality improvement and to progress key priority areas of work.
• Escalating risks promptly and appropriately and contributing to wider monitoring and reporting requirements.

Contribute to Team

• Work to an agreed work-plan meeting targets and milestones
• Prioritise and manage your own workload.
• Be an active member of the team, identifying opportunities for your development. Work in collaboration with our funder, and with colleagues from across their other funded organisations, contributing to key projects and meetings.
• Compliance with Toynbee Hall policies and procedures, including health and safety. Demonstrate financial efficiency and value for money throughout work.
• Ensure that all services comply with equal opportunities and other relevant policies and quality standards and good practice.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as defined by the Quality Managers, Managing Director and Toynbee Hall’s Senior Leadership Team.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.