Communication director jobs
The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support high-quality physics enrichment.
Job scope
Head of Teacher Support leads a team delivering professional development for teachers of physics across England. The team manages a range of professional development programmes covering Early Years to Key Stage 5. The postholder will have specific responsibility for the strategic leadership and management of the team as well as managing delivery of external funding contracts.
Remote working and other flexible working arrangements will be considered.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Senior Fundraising & Grants Manager will lead the development and delivery of Bite Back's fundraising strategy with a primary focus on trusts, foundations and institutional grants. You’ll oversee the organisation’s grants pipeline, coordinate funding applications and reports, and ensure excellent standards of funder stewardship and compliance. You’ll also play a role in developing early-stage public fundraising activities to diversify income and support the long-term sustainability of Bite Back’s youth-led mission.
RESPONSIBILITIES
The Senior Fundraising and Grants Manager is accountable for:
Fundraising Strategy & Planning
-
Design, deliver and monitor a values-aligned fundraising strategy, with a primary focus on trusts and foundations.
-
Set annual income targets, track progress against goals, and report performance to senior leadership and trustees.
-
Identify new income opportunities to support Bite Back’s strategic growth and impact.
-
Develop and maintain a 12–24 month grant pipeline to forecast income and manage funding cycles.
-
Ensure all fundraising activity complies with the Code of Fundraising Practice, GDPR, and Bite Back’s ethical standards.
Grants from Trusts and Foundations
-
Lead the processes for securing income from trusts, foundations and institutional funders, from prospect research through to submission, reporting and renewal.
-
Research, identify and prioritise funding opportunities aligned with Bite Back’s youth-led mission and programmes. Collaborate with internal teams to conduct due diligence to ensure funding sources are aligned with our values.
-
Prepare and submit high-quality, evidence-led, and compelling grant proposals in collaboration with the CEO, Director of Finance & Operations, Monitoring & Evaluation Manager, and programme leads.
-
Coordinate grant management and tracking: maintain accurate records of deadlines, deliverables, and reporting requirements.
-
Work with the finance team to develop accurate project budgets and ensure financial reporting meets funder expectations and our operational needs.
-
Produce and submit clear, engaging progress reports to funders that highlight impact, learning, and youth voices.
-
Monitor grant income and expenditure, ensuring compliance and timely claims against restricted funding.
-
Work with the Operations and Contracts Manager and the Monitoring and Evaluation Manager to develop and improve systems for grant tracking and data integrity within the CRM (Salesforce).
Donor Stewardship and Relationship Management
-
Work closely with the CEO to build and maintain strong relationships with existing and potential funders, ensuring high-quality engagement and stewardship.
-
Coordinate communications, updates, and thank-you processes for donors to encourage repeat and multi-year funding.
-
Lead workstreams, working closely with the Brand Manager and leadership team for support, in order to deliver meetings, presentations, and reports to funders.
-
Represent Bite Back at relevant events, funder briefings, and networking opportunities.
-
Promote a culture of fundraising awareness and collaboration across the organisation.
Fundraising Development
-
Work with the Communications and Operations teams to explore and pilot small-scale public fundraising initiatives (e.g. individual giving, online campaigns, web donation tool).
-
Work with the CEO and Communications team to develop a new strategy to build a strong and committed donor network of high net worth individuals aligned with Bite Back’s values
-
Develop systems, messaging, and supporter journeys that reflect Bite Back’s youth-led identity.
-
Explore opportunities for revenue from the public sector.
-
Test new public fundraising channels and evaluate their return on investment to inform future strategy.
Other
-
Champion Bite Back’s values - Fresh, Resilient, Respectful, Energetic, and Real - in all fundraising work.
-
Collaborate with the youth activism, communications, and policy teams to translate programme outcomes into fundable opportunities and compelling narratives.
-
Stay informed about trends in the fundraising and grant-making sectors and share learning across the team.
SKILLS AND EXPERIENCE
We will be looking for applications that demonstrate experience in at least some of these, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!
The ideal candidate would have the following:
Essential
-
Proven experience in securing income from trusts and foundations, ideally within the non-profit or campaigning sector.
-
Track record of developing and managing a grant pipeline and meeting income targets.
-
Excellent written communication skills with experience producing high-quality funding applications and impact reports.
-
Strong organisational and project management skills with the ability to meet multiple deadlines.
-
Understanding of budgeting and financial management for grant-funded projects.
-
Strong relationship-building and stakeholder engagement skills.
-
Experience using CRM systems for tracking income and reporting (ideally Salesforce).
-
Knowledge of fundraising regulations, GDPR, and ethical standards.
-
Commitment to Bite Back’s youth-led, systems-change mission.
Desirable
-
Experience of developing public fundraising initiatives (individual giving, digital, community).
-
Familiarity with youth-led or campaigning charities.
-
Experience managing cross-team collaboration on proposals and reports.
-
Understanding of impact measurement and evaluation in fundraising contexts.
-
Confidence presenting to funders or representing the organisation externally.
Please apply with a CV and a covering statement telling us why you’re a good fit for this role. Your covering statement must include answers to the four questions we ask in the application pack. If you do not answer these questions we will not be able to consider your application.
OUR MISSION IS TO CHANGE THE WAY UNHEALTHY FOOD IS MADE, MARKETED AND SOLD, ESPECIALLY TO CHILDREN.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA.
This feasibility RCT is a complex, multi-partner programme involving:
- An active funding partner
- An independent evaluation team
- 5 participating local authorities (to be confirmed)
- Internal delivery teams and cross organisational services
- Kinship carers and lived experience subject experts
The Mobilisation and Delivery Project Manager is the operational engine of the programme, ensuring that every workstream is scoped, resourced, sequenced, delivered and evidenced, and that Kinship is trial-ready, compliant, and well-coordinated through set-up and delivery.
This role needs someone who is an excellent communicator, highly organised, unflappable, curious, and able to sit comfortably in the detail. The successful person will keep a firm grip on timelines, dependencies and risks.
You will manage a Programmes Officer as well as the set-up, processes, documentation, reporting, trial readiness, communications and cross-team coordination. You will work closely with the Programmes Manager who will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.
You will lead operational quality, systems, processes, data, and compliance. The Programmes Manager will lead practice quality, staff development and supervision, safeguarding and relational delivery. Together you make sure the trial is delivered ethically, consistently and to a very high standard.
Key responsibilities include:
- Lead the mobilisation plan across all workstreams and ensure trial readiness.
- Develop all processes, documentation and operational frameworks in line with the intervention protocol.
- Coordinate local authority onboarding, staff training and internal operational setup with the Programmes Manager.
- Work with internal Kinship teams to ensure everyone has clear expectations and is held to account for their performance during mobilisation and delivery – owning the workstreams.
-
Ensure weekly pipeline monitoring for treatment and control recruitment.
-
Work with the Programmes Manager and Kinship Family Workers to strengthen referral and screening processes where appropriate.
-
Identify recruitment risks early and drive rapid problem-solving.
-
Maintain delivery tracking and operational dashboards.
-
Identify throughput or workload risks and support adjustments.
-
Lead operational quality assurance (QA) including data quality checks, file audits and process compliance.
-
Coordinate data collection, monitoring and data quality for evaluator requirements (both treatment and control).
Essential knowledge and experience includes:
-
Project Management Qualification or commensurate experience.
-
Significant experience managing complex projects or programmes with multiple partners and tight delivery requirements.
-
Proven experience designing and maintaining structured workflows, operational systems and project plans in fast-paced environments.
-
Experience coordinating across multidisciplinary teams without direct line management responsibility.
-
Strong background in quality assurance, process improvement and operational risk management.
-
Experience translating evaluation, compliance or regulatory requirements into practical delivery processes.
-
Experience developing and maintaining documentation, SOPs, manuals and operational toolkits.
-
Experience working with data for monitoring, decision making and evaluation readiness.
-
Proven ability to ensure data quality, consistency and audit readiness.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Key dates:
Application deadline: 11.59pm, Sunday 4 January 2026
First interview: Thursday 8 January 2026 (online)
Second interview:Wednesday 14 January 2026 (in-person, London)
How to apply
Respond on CharityJobs to these 5 questions, along with your CV:
-
Kinship’s mission and values emphasise putting kinship families first, being bold, stepping up and working stronger together. What motivates you to apply for this role, and how would these values shape how you lead mobilisation and delivery?
-
Describe a time you managed a complex programme or project with multiple partners or workstreams. What approach did you take to keep delivery coordinated and on track?
-
Give an example of how you improved data quality, compliance or process consistency. What actions did you take and what was the outcome?
-
Tell us about a situation where you worked closely with colleagues delivering frontline or relational support to solve a delivery or operational challenge. What did you do to ensure alignment and shared ownership?
-
Describe a time you worked in a fast-changing or uncertain environment. How did you stay grounded, support others and keep delivery moving forward?
We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early!
Some tips for your application:
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Under the supervision of the European Regional Director, the Director of External Partnerships will oversee IFAW’s strategic partnerships development geared towards advancing IFAW’s efforts to protect and save the lives of animals.
He/she will strengthen IFAW’s profile in the United Kingdom by:
o Representing IFAW in UK, in particular to corporations, institutional donors, private foundations, and other relevant stakeholders, with the aim of increasing IFAW’s visibility and generating revenue;
o Leading the development, implementation, and partnerships management, as well as external advocacy and influence;
o Carrying out outreach and community engagement to drive positive change.
Role and Responsibilities
1. Partnerships strategy elaboration
· Design and update a comprehensive partnership strategy with external stakeholders in the UK market. In order to support IFAW’s mission and strategies, this Partnership Strategy shall cover the following types of partnership:
o Polical and institutional (public sector, national and decentralized authorities);
o Financial (private sector and institutional donors);
o Technical, programmatic and academic (non-governmental community, universities, research institutes).
· Work closely with cross-functional teams to align Partnership Strategy in the UK and beyond
2. Strategy implementation and partnerships development
· Build, foster and maintain strong relationships with target stakeholders (external audiences, leaders, institutional partners, community organizations, funders, etc.) to
o Enhance effectiveness and reach
o Advance and drive collaborative solutions
· Influence UK key political decision-making processes
· Represent IFAW on priority issues in external meetings, conferences, public events, and media interviews and act as spokesperson.
· Play a key role in advancing IFAW commitment to impact investing. This involves:
o Identifying investment opportunities that generate financial returns and create social/environmental benefits.
o Working with the IFAW Leadership Team and others to develop and implement innovative investment strategies that align with strategy ensuring that our resources are used to drive transformative change.
3. IFAW UK Representation
· Serve as IFAW’s UK Representative corporations, institutional donors, private foundations, and other relevant stakeholders
· Serve as authorized signatory, when appropriate
Qualifications and Education Requirements
· Minimum of five years of experience in the development of strategic partnerships and institutional funding, NGO management, high-level advocacy or a related field in the UK and beyond.
· Strong leadership and team management skills.
· Excellent communication and interpersonal skills.
· Agility and strategic vision
· Demonstrated expertise in the nonprofit landscape.
· General understanding of environmental and climate issues. Knowledge of conservation and animal welfare is an asset but not essential.
· Ability to analyze data and use it to inform decision-making.
· Experience with local, regional, and national institutional funding sources.
· Working knowledge of legal and compliance obligations that apply to international NGO operating in the UK.
At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people. We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.
The client requests no contact from agencies or media sales.
Asylum Justice is the only charity in Wales - and one of very few in the UK - providing free legal advice and representation to people seeking asylum, refugees, and other migrants who are excluded from legal aid. Every day, we help people navigate a hostile system, challenge injustice, and secure safety for themselves and their families.
Demand for our services is higher than ever. In the past year alone, our caseload increased by nearly 50%, and we've taken on more complex, urgent cases - including supporting unaccompanied asylum-seeking children and people at immediate risk of destitution or deportation.
We’re now looking for a Funding Officer to join our small, committed team and help secure the resources we need to sustain and grow our work. This is a chance to make a tangible difference - not just in helping us meet income targets, but in strengthening access to justice for some of the most marginalised people in Wales.
The role is hybrid working (Cardiff office and remote working) but fully remote working may also be considered. We are open to compressed hours or part-time working (minimum 28 hours) for the right candidate. We also welcome applications from people interested in a job share arrangement.
About the role
This is a hands-on, varied role that combines fundraising, relationship management, and impact storytelling. You’ll work closely with our Legal Director and wider team to:
- Research and identify funding opportunities from trusts, foundations, and statutory sources
- Write compelling funding bids and reports that reflect our impact and values
- Maintain excellent relationships with funders and support project coordination with delivery partners
- Coordinate grant reporting and keep accurate records of income, spend, and deadlines
- Support internal monitoring and evaluation to strengthen our evidence base
- Help develop our approach to individual giving, fundraising events, and donor communications
We’re looking for someone who shares our commitment to justice and anti-racism, and who brings strong communication skills, attention to detail, and a collaborative approach.
Who we’re looking for
We don’t expect you to know everything from day one - we’re open to candidates with transferable skills from across the charity, campaigning, or community sectors. You might have experience as a fundraiser, grant writer, project officer, or in a policy/impact role where writing and relationship-building are key.
What matters most is that you're passionate about what we do, committed to equity and inclusion, and eager to learn and contribute.
What we offer
- A supportive, mission-driven team working in solidarity with people seeking asylum
- Flexibility around working days, location, and hours
- An organisational culture that prioritises wellbeing and psychological safety
- The chance to shape an ambitious and growing organisation at a pivotal time
Harris Hill Charity Recruitment are delighted to be working with the European Association for Cancer Research (EACR) on this exciting new Fundraising Manager role.
About the EACR
The EACR is an international scientific membership organisation supporting cancer researchers through conferences, funding schemes and community-building. Following a recent consultancy review, the organisation is now ready to appoint its first dedicated Fundraising Manager to establish and grow its income-generation activity.
The Role
This brand-new position will lead trusts, foundations and corporate fundraising. Reporting to the CEO and sitting on the Management Team, you will:
- Build the first fundraising strategy, pipeline and targets
- Develop compelling proposals and cases for support
- Cultivate relationships with trusts, foundations and corporate partners
- Work closely with scientific, communications and membership colleagues
- Provide strategic oversight of fundraising plans, reporting and forecasting
The organisation understands that fundraising takes time: no major income is expected until 2027, and there is a healthy financial buffer, giving you space to develop a sustainable programme.
About You
We’re seeking a generalist fundraiser with strong trusts experience and confidence in corporate partnerships. You’ll be strategic, proactive, collaborative and comfortable shaping a new function from the ground up.
How to Apply
For full details of the role including how to apply, please download the full appointment brief.
£43,000 – £50,000 | 0.8–1.0 FTE | 18-month Fixed Term Contract
Hybrid: A minimum of once per week in the Nottingham office (Wednesdays)
Closing date: 9am, Wednesday 7th January 2026
Interviews: w/c 13th and 20th January 2026
This is your opportunity to make a real difference in an extra special year for Nottingham Hospitals Charity!
Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.
As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £64million in 19 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.
For 20 years, Nottingham Hospitals Charity has supported Nottingham University Hospitals NHS Trust (NUH) to enhance patient care, support staff wellbeing, and fund pioneering research across our hospitals. 2026 marks our 20th anniversary, and we’re planning a year-long programme of celebration to raise our profile, strengthen our partnership with NUH, thank our supporters, and inspire new donors for the years ahead.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
About the Role
This is a unique opportunity for a creative and organised professional to lead the planning and delivery of our 20th Anniversary Year programme. The postholder will coordinate a series of flagship events and campaigns including a launch exhibition, community festival, staff celebration week, and anniversary gala. They will work closely with colleagues across the Charity, NUH Care Groups, corporate partners and community groups to bring the year to life. The role blends project management, events coordination, marketing, and relationship-building, with a strong focus on logistics, delivery, and data capture.
Key Responsibilities
Programme Coordination:
- Lead day-to-day delivery of the 20th Anniversary programme, ensuring activity is on time, on brand, and on budget.
- Develop and manage project plans for each quarter’s flagship event and supporting campaign.
- Liaise with suppliers, venues, sponsors, and creative agencies to deliver events and collateral.
- Monitor budgets, process invoices, and prepare regular progress updates for the Director of Fundraising and Communications.
Events and Campaign Delivery:
- Oversee logistics and promotion for our main anniversary events:
- Anniversary Launch & Impact Exhibition
- Community Celebration
- NUH Staff Celebration Week & BBQ
- Anniversary Gala Dinner & Donor Celebration
- Coordinate supporting activities such as the “20 for 20” fundraising challenge, digital thank-you wall, and storytelling features.
Stakeholder Engagement:
- Support the Charity Fundraising, Marketing and Comms team to engage volunteers, donors, key corporate and community groups.
- Work collaboratively with NUH Care Groups, Estates, Communications and Events teams to ensure alignment and permissions.
- Support media and marketing activity by gathering stories, case studies, and photography.
Data, Insight and Impact:
- Ensure data capture and consent are built into all anniversary activities.
- Work with the fundraising and database teams to record participation, engagement and income outcomes against targets for ROI.
- Produce post-event evaluation and insight reports
Person Specification
Essential Experience and Skills:
- Demonstrable experience in coordinating events, projects, or campaigns from concept to delivery.
- Excellent organisational skills with the ability to manage multiple deadlines.
- Strong interpersonal and communication skills, with confidence working across teams and partner organisations.
- Experience of supplier liaison, contract negotiation, and budget tracking.
- Proficient in Microsoft Office and comfortable using digital tools for project management, communications, and data capture.
- A proactive, can-do attitude, able to work flexibly and collaboratively.
Desirable Experience and Skills:
- Experience in charity, healthcare, or public sector communications or events.
- Experience of fundraising or donor stewardship events.
- Knowledge of GDPR and data protection principles in event and marketing contexts.
- Understanding of Nottingham Hospitals Charity and/or Nottingham University Hospitals NHS Trust.
Personal Attributes:
- Creative thinker with a passion for storytelling and community engagement.
- Calm under pressure with strong problem-solving skills.
- Collaborative and confident working with a wide range of stakeholders.
- Committed to the values of the NHS and charitable giving.
What We Offer
- Salary £35,000–£40,000 (depending on experience)
- Flexible, hybrid working (min. 3 days onsite at City Hospital)
- 27 days annual leave (plus Bank Holidays)
- Charity pension employer contribution
- Opportunity to make a real impact during a landmark year for Nottingham Hospitals Charity
If you have any questions about the role, the anniversary plans or Nottingham Hospitals Charity please contact Sam Cousens at Nottingham Hospitals Charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England.
This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery.
Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed.
The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments.
Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields.
We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities.
You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days.
You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow.
If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences.
Please ensure that you read the job description and person specification fully. To access this, please sign into your CharityJob candidate account and click on apply.
SmellTaste is the charity for all those living with impaired smell and taste.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Programme Support & Knowledge Director
Contract: Permanent, Full Time
Location: The role can be based in the London, United Kingdom, Ethiopia, Tanzania, Nigeria, Ghana and Rwanda, subject to right to work eligibility in the respective countries.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.
UK: £75,916 - £79,912 per year with excellent benefits.
Ethiopia: ETB 13544181 - 19864798.8 per year with excellent benefits.
Tanzania: TZS 217215222.3 - 304101311.22 per year with excellent benefits.
Nigeria: NGN 81860262.3 - 106418340.99 per year with excellent benefits.
Ghana: GHS 1200723 - 1681013 per year with excellent benefits.
Rwanda: RWF 95234280.3 - 133327992.42 per year with excellent benefits.
Salaries and benefits for other countries will vary in line with the location of the successful candidate and depending on experience.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Programme Support & Knowledge (PSK) team is a critical and dynamic unit within WaterAid UK’s International Programmes Department (IPD), working across 17 countries in Africa and Asia. PSK is a diverse and motivated group of over 20 technical specialists and advisors committed to bringing sustainable WASH to the world’s poorest and most marginalised people.
About the role
As our Programme Support and Knowledge Director, you will play a key role in delivering our mission by providing strategic leadership to the PSK team and the wider IPD, as part of the department’s SMT. You will also input into organisation-wide initiatives, external collaborations and global networks to drive sustainable change.
In this role, you will:
- Provide strategic and technical leadership to WaterAid UK’s programmes
- Lead the Programme Support & Knowledge Team
- Lead programme learning and knowledge management
- Oversee programme support and capacity development
- Support fundraising, external engagement, partnerships and communications
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Extensive and deep experience in WASH development across multiple contexts
- Strong technical WASH skills – e.g. sustainable rural and /or urban water supply service delivery and management, climate resilient WASH,
- Systems-thinking capability to support transformational WASH programming
- Proven ability to lead strategic, impactful initiatives in large organisations
- Strong understanding of planning, monitoring and evaluation in development
- Experience in knowledge management, learning and capacity development
- Proven experience of developing propositions and donor engagement and
- A track record of leading high-performing teams and supporting change
Although not essential, we’d prefer you to have:
- Working knowledge of French, Portuguese or Spanish
- Experience leading or managing applied research
- Experience establishing and promoting technical standards.
Closing date: Applications close 12:00 PM UK time on December 21st 2025. Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
IRC’s External Relations (ER) department brings together Fundraising, Communications and Policy & Advocacy functions. With the aim to raise money, awareness and influence for crisis-affected populations worldwide, the department combines knowledge and expertise across multiple national markets.
The IRC fundraising teams are comprised of colleagues and teams working in the USA, UK, Germany, Sweden and Korea as well as emerging markets delivering direct marketing, content, account management, philanthropy, board liaison, corporate as well as trust and foundation partnerships to support IRC’s national fundraising strategies.
The IRC’s private fundraising capability in the UK has grown significantly over the past five years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.
The Director of UK Mass Markets is responsible for the leadership and direction of the Mass Markets team in the UK and for securing long-term sustainable income for the IRC through individual donor acquisition, retention and supporter care. You will lead and develop a high-performing team by growing mass marketing audiences and income, developing exciting and targeted campaigns, identifying opportunities for product, channel and audience diversification, and championing UX and a supporter centric fundraising model. The Director will also serve as a key partner to the UK Executive Director as they facilitate cross-team collaboration, accountability and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK’s strategy and actively fostering an inclusive workplace at IRC UK.
This role is responsible for:
I. Securing significant and sustainable funding in the UK for IRC’s work
II. Leading strategic activities that support IRC’s mass market fundraising presence including campaigns for the End-of-Year, World Refugee Day and emergencies
Scope and Authority
This position has responsibility for delivering the UK Mass Market team strategy and targets and Supporter Care within the overarching Global Mass Markets strategy and UK Strategic Plan.
Responsibility for Resources:
This post will have responsibility for three direct reports (1x Senior Acquisition Marketing Manager, 1 x Retention Marketing Manager, 1 x Donor Services Assistant) and a substantial expenditure budget. The role is part of the global Mass Markets team and is matrix managed by the Executive Director in the UK and the Global Vice President of Mass Markets.
Key Working Relationships
Internal:
• Counterparts and senior leads in global Mass Markets team
• UK SMT: Directors of Strategy and Delivery, Communications, Advocacy, Philanthropy, Finance, People and Culture, Awards Management
• Global peer-level team: Directors and Heads of Mass Markets for Korea, Germany, Sweden, USA and Global Mass Market Support Leads
• Digital team members (UK and global)
• Global Creative Studio and Brand
• Senior Director for Retention
• International Operations team, incl. data & analytics roles
Key Accountabilities
· Aligned to the overall Global External Relations Strategy, develop, implement, monitor and report on IRC UK’s fundraising and supporter engagement strategy.
· Lead fundraising campaigns (acquisition, retention, mid-level) that deliver unrestricted income to enable IRC’s work. Channels include e-mail, direct mail, inserts, Facebook advertising, new forms of social media, and adwords, as well as telemarketing etc.
· Develop a supporter engagement programme that focusses on developing and deepening long-term relationships and drives retention rates.
· Develop and deliver an innovation programme, ensuring fundraising products and activity are at the forefront of the UK sector and allow IRC to cut through to new audiences.
· Deliver outstanding supporter services, ensuring supporter interactions are dealt with professionally and appropriately.
· Contribute strongly to overall Global External Relations strategy and budget development during the budgeting and investment request process.
· Lead, inspire, develop and performance manage the UK Mass Markets team.
· Ensure effective collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, in executing comprehensive, aligned donor engagement strategies across the UK.
· Collaborate with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals.
· Reporting to the UK Board of Trustees, including presentations to the full Board and the External Relations Committee as required.
· Representing IRC in the Disasters Emergency Committee (DEC) Fundraising Directors group.
· Be the senior contact for all mass marketing partnerships with third party supplies.
· Act as senior voice in cross-market working groups and committees.
· Network and build external profile of the IRC UK Mass Markets team by attending relevant fundraising and sector events, and building other external stakeholder relationships.
· Input into effective risk management of mass marketing income by accurately assessing opportunities, threats, strengths and weaknesses on a regular basis, and iterating the programme based on results.
· Accurately forecast, monitor and report on income and expenditure budget lines.
· Keep up to date with sector developments in individual giving, digital fundraising to ensure IRC is at the forefront of fundraising developments.
· Work closely with Mass Markets team in other national markets (i.e. Korea, Germany, Sweden, US) and the International Operations team to ensure all engagement is coordinated, and where appropriate, synchronised.
Skills, Knowledge and Qualifications:
· Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks.
· Proven ability to manage, meet and monitor fundraising budgets and Key Performance Indicators.
· Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload.
· Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity.
· Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports.
· Institute of Fundraising, Cass or comparable qualifications would be an advantage.
Experience:
· Extensive experience of individual giving (or mass marketing) and digital fundraising and ideally, mid value and legacy giving, within a large or medium global charity, including a proven track record of both acquisition and retention.**
· Launching new channels and products with success.
· Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance.**
· Experience and understanding of creative process and relationship with brand identity through different channels and audiences.
· Proven track record of success in a leadership, line management, recruitment, performance management and talent retention.**
· Demonstrated history of being an empowering and supportive manager to front-line fundraisers.
· Experience working for a centralised, international organisation would be a strong advantage.
· Experience using Salesforce an advantage.
Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK.
UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



Bring your drive and passion to lead CPRE London towards its vision of a greener city and manage its strategic direction and delivery. This is a rare, part time opportunity to lead an organisation at the cutting edge of policy regarding green spaces and the environment, housing and planning. You will manage a small but motivated team of staff and dedicated volunteers. We are looking for candidates with the confidence to pitch for new funding and prioritise projects, coupled with a track record of liaison work across the environmental space ideally drawing on a background in planning.
CPRE London is a leading environmental charity in the capital, an independent charity and the London regional branch (1 of 42) of the national CPRE organisation, ‘The Countryside Charity’.
The focus of our campaigning is to make London a well-planned, greener, climate-resilient and nature rich city, which benefits everyone.
Skills in leadership, oversight of income and expenditure, communication, negotiation, and project management are needed to run our operations. In addition to leading CPRE London you will also work closely with a supportive board of trustees.
Currently at the exciting stage of developing the London Tree Ring project, additionally we are involved in many more initiatives such as Healthy Streets Scorecard and GoParksLondon and supporting local campaigns to protect our precious green spaces from development.
Further details available on our website: Get Involved: Jobs and Volunteering Tab.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EFAM
For more than twenty years, Education For All Morocco has worked to ensure that girls from Morocco’s most disadvantaged rural communities can access — and complete — their education. What began as a small initiative providing safe boarding for girls in the High Atlas has evolved into a nationwide organisation creating long-term pathways from secondary school to university and employment.
Today, EFA Morocco operates a growing network of boarding houses, specialist education centres, and university scholarship programmes, supporting girls with diverse needs — including those with disabilities — to learn, thrive, and shape their own futures. Through strategic partnerships, community engagement, and a holistic support model, EFA Morocco is driving systemic change so that every girl, no matter where she is born, has the opportunity to learn, lead, and transform her life and community.
The Role
The Finance & Operations Coordinator is a central position in a small, purpose-driven team. The role provides direct support to the Managing Director and works closely with the Finance Committee to ensure that the charity’s financial and operational systems are well managed, compliant and effective.
This is a broad and hands-on role that involves managing day-to-day UK operations, supporting financial oversight, ensuring smooth coordination with our in-country partners, and keeping our administrative framework in excellent order.
You will be responsible for maintaining clear systems, meeting key reporting deadlines, and ensuring that the organisation runs efficiently behind the scenes. The role suits someone who is proactive, reliable, and comfortable managing a wide variety of tasks with independence and initiative.
Key Responsibilities
Finance and Reporting
-
Maintain accurate financial records in Xero, reconciling transactions and processing payments for invoices, payroll and expenses.
-
Allocate receipts and donations to the correct funds and ensure supporting documentation is filed systematically.
-
Prepare and submit Gift Aid claims to HMRC.
-
Collate quarterly financial and narrative reports from Moroccan partner NGOs and follow up on missing information.
-
Support the Managing Director and Finance Committee with budget preparation, analysis and audit documentation.
-
Ensure that annual accounts and financial reports are submitted in line with Charity Commission requirements.
Operations and Administration
-
Oversee and improve shared filing systems (Teams/SharePoint), ensuring that all administrative and financial records are accurate, up to date and easy to access.
-
Manage the main email inbox, responding to or redirecting correspondence promptly and professionally.
-
Coordinate logistics for meetings, events, and annual project visits in Morocco.
-
Support the Managing Director with scheduling, documentation, and general administrative follow-up.
-
Monitor compliance tasks, ensuring that all Charity Commission and internal governance requirements are up to date and properly documented.
Donor and Partner Relations
-
Act as a first point of contact for donors, supporter schools, hotels and individuals.
-
Process and acknowledge donations, issue receipts and maintain accurate donor records.
-
Proactively follow up with existing and potential supporters, helping to build and maintain relationships.
-
Liaise with Moroccan partners to ensure that project and financial reporting are on track and shared on time.
Governance and Oversight
-
Support the Finance Committee and Managing Director with preparation for trustee and committee meetings, including gathering reports and ensuring actions are followed up.
-
Assist with external audits and reviews, coordinating with UK auditors and Moroccan partners as needed.
-
Maintain oversight of risk management, safeguarding and health and safety documentation, ensuring relevant information is filed and accessible.
Person Specification
Essential
-
Experience with Xero or similar accounting software, and confidence handling day-to-day bookkeeping.
-
Excellent organisational skills and attention to detail.
-
Proficient in Microsoft Office (especially Excel and Word) and comfortable using Teams/SharePoint.
-
Strong written and verbal communication skills.
-
Able to work independently and take initiative, with good judgement about when to seek input.
-
Comfortable managing multiple priorities and adapting to a varied workload.
-
Interest in education, international development or girls’ empowerment.
Organisation: Education For All Morocco (EFA Morocco)
Responsible to: Managing Director
Location: Remote (with annual project visit to Morocco)
Hours: 24/32 hrs per week
Salary: £25,000 – £29,000 per annum (pro rata)
Annual leave and benefits: 25 days annual leave (pro rata, excluding bank holidays) + pension scheme (as per regulatory requirements)
We want to give girls from rural Morocco the chance of a secondary Education because we believe that everyone has the right to an education.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Friends of Palestinian Universities
Friends of Palestinian Universities builds UK and international academic solidarity, partnership, and exchange with Palestinian higher education institutions facing systematic attack.
We work to support the resilience of Palestinian scholars and students, strengthen international cooperation, and uphold the principles of freedom, equity, and justice for the future of education in Palestine.
Position Overview
The Senior Programme Officer will support the planning, implementation, and evaluation of Friends of Palestinian Universities’ advocacy and awareness, and building UK-Palestine higher education links programmes. This role involves working closely with the director, wider team, and partners, managing projects, and ensuring the effective delivery of initiatives aimed at mobilising support for Palestinian universities and raising awareness about the challenges faced by Palestinian students and educators.
The role requires excellent coordination, communication, and partnership-building skills, including supporting structured engagement with Palestinian higher education representatives through regular convening, briefings, and follow-up.
Key responsibilities
1. Building UK–Palestinian Academic Links
-
Support the development and implementation of Friends of Palestinian Universities’ annual building links plan in line with programme and organisational goals.
-
Support the design and delivery of partnerships and collaborative projects with Palestinian universities, including research, fellowships, and exchange initiatives.
-
Liaise with partners in Palestine and the UK to map opportunities for meaningful and equitable cooperation.
-
Create and maintain an accessible and up to date database of UK, Palestinian and international networks.
-
Contribute to organising Friends of Palestinian Universities’ annual conference.
2. Advocacy & Awareness-Raising
-
Support the development and implementation of Friends of Palestinian Universities’ annual advocacy & awareness plan in line with programme and organisational goals.
-
Research and prepare public-facing resources (e.g. briefings, reports, speaker events) for academic, policy, and civil society audiences.
-
Build relationships with UK-based higher education networks, staff unions, academic departments, and student societies.
-
Contribute to organising Friends of Palestinian Universities’ Education, Occupation & Liberation programme of events.
-
Support the Director and Palestinian partner representatives with research and briefings as necessary for public facing engagements.
3. Monitoring & Evaluation
-
Work to achieve KPIs agreed in the annual work plan.
-
Work with the Director to plan and evaluate programme strategy and delivery.
-
Monitor programme impact and contribute to reporting for donors, Trustees, and partners.
-
Produce quarterly reports on programme activities and outcomes for the Director and Board of Trustees.
4. Representation & Convening
-
Represent Friends of Palestinian Universities in coalitions, conferences, and sector forums as appropriate and with the agreement of the Director.
-
Facilitate spaces for Palestinian scholars, students, and advocates to share knowledge and shape agendas in line with their collective priorities.
5. General Support and Team Contribution
-
Actively support and promote Friends of Palestinian Universities’ mission and values.
-
Work as a part of a team and contribute to collective staff wellbeing. Adapt to the flexible working of a small organisation.
-
Collaborate closely with the Friends of Palestinian Universities team on shared projects and organisational priorities.
-
Follow Friends of Palestinian Universities’ policies and processes.
-
Undertake administrative tasks as necessary for the effective implementation of the role.
Skills & Qualifications
Essential
-
Bachelor’s degree in Education, International Development, Social Sciences, or a related field.
-
Minimum of 1 year of experience in programme management or related field, preferably within the non-profit or education sector.
-
Strong understanding of the contemporary social and political reality for Palestinians, awareness about the educational context in Palestine and the challenges faced by Palestinian students and educators.
-
Demonstrated ability to coordinate collective initiatives with multiple partner institutions and maintain structured, professional communication with partners.
-
Excellent written and verbal communication skills.
-
Proven ability to manage multiple tasks and projects simultaneously.
-
Strong organisational and administrative skills.
-
Strong interpersonal skills with the ability to sustain and develop effective professional relationships.
-
Proficiency in Microsoft Office and other relevant software.
-
Right to work in the UK.
-
Fluency in Arabic.
Desirable
-
Master’s degree in a relevant field
-
Experience working with international partners and stakeholders.
-
Experience convening working groups, committees, or multi-institutional collaborations.
Application Instructions
Interested candidates should submit the following:
1. A cover letter outlining their qualifications and motivation for applying.
2. A current CV.
3. Contact information for two professional references.
Unfortunately, Friends of Palestinian Universities is unable to sponsor work visas. Candidates should be able to attend the office in London at least one day a week.
Shortlisted candidates will be invited for an interview.
#programme #programme officer #seniorprogramme officer #advocacy #education #programme managment #programme delivery #programme planning #advoacy and outreach
The client requests no contact from agencies or media sales.
Here at SJT we have long recognised that our role needs to extend beyond simply the provision of entertainment. We firmly believe that culture and creativity bring people together; that the act of sharing stories and experiences helps to build communities; and that, through this collaborative approach, we can be part of helping to solve the challenges our coastal home of Scarborough faces.
We are a producing theatre, working locally, regionally and nationally. We offer a year-round programme of high-quality theatre and film, alongside a wide range of participatory work working with all ages and communities, including youth theatres, community choirs, activities for those with dementia, and schools’ workshops.
We’ve been growing audiences and participants steadily for the last four years and are now ready both to deepen that engagement and to reach out to new demographics. We want to grow our already fruitful partnership between our marketing and fundraising functions; and we want to explore wider organizational marketing, building the SJT brand locally and nationally.
Which is where you come in – a collaborative and hands-on Head of Marketing. Whilst your experience and expertise will be important in this role, what is every bit as important to us will be your belief in our vision and purpose and your enthusiasm for what we are trying to achieve. If that sounds like you, we’d love you to get in touch.
Job Title: Head of Marketing
Line managed by: Executive Director
Line manages: Marketing Officers, Press Rep, Box Office Manager
Job Purpose
The Head of Marketing is a member of the Senior Management Team and plays a key role in the development and delivery of the company’s marketing, audience engagement and communication strategies. The Head of Marketing is responsible for the delivery of all programme campaigns, as well as working with the Joint Chief Executives on the delivery of a consistent and appropriate external message.
Key responsibilities
To be responsible for the implementation and continued development of the audience engagement strategy;
To lead on the delivery of the brand communications strategy and to work with the Joint Chief Executives on overall brand awareness;
To be responsible for the delivery of the company’s segmentation strategy and to work with the Senior Management Team to ensure a joined-up approach to audience across the organisation;
To work with the Joint Chief Executives and the Senior Management Team on the development and implementation of the digital strategy;
To commission appropriate audience research, carry out regular analysis of audience data, including digital / social analytics, and use insight gathered to help inform future campaigns, audience development and programming plans;
To oversee the effective use of SJT’s box office and CRM system including management of the relationship with Spektrix;
To set and manage sales targets and pricing strategy in consultation with the Executive Director.
Person Specification
Proven experience in delivering and developing audience engagement strategies
Proven expertise in planning and implementing audience campaigns to meet or exceed objectives
Expertise in analysing audience data and reporting on insights
Great attention to detail, with experience of proofreading and adapting campaigns to deliver in line with both strategic goals and brand guidelines
Experience in planning and implementing digital content (website, social, video etc.) to meet or exceed audience objectives
Proven ability to track and monitor the effectiveness of campaigns
Proven ability in developing and managing budgets
A love for theatre and a desire to bring people together to share experiences and stories
The client requests no contact from agencies or media sales.
Clinical Support Administrator
Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.
Contract Type: Permanent, full-time.
Hours of work: 37.5 per week (with occasional weekends).
About the job role
We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.
The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.
The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.
About you
You will need:
- Effective communication and interpersonal skills
- Substantial experience in a telephone-based call centre environment
- The ability to remain calm whilst working in a pressurised environment
- The ability to deal sensitively and empathetically with people in distress
- The ability to work constructively as part of a team
- The ability to pay close attention to detail, accurate recording and data entry skills
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
Closing date: 21 December 2025.
Interview date: 5 January 2026.
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.