Communication lead jobs in sidcup, greater london
About Us
The Advice Services Alliance (ASA) is the umbrella body for the not-for-profit social welfare advice sector in the UK. Our members include national organisations such as Citizens Advice, Age UK, Law Centres Network, Macmillan, and Shelter. Together, our network represents around 2,000 advice outlets across England and Wales.
We exist to champion access to justice by strengthening the advice sector. We do this by promoting collaboration, developing quality standards, influencing policy, and leading sector-wide projects that support the delivery of high-quality, accessible advice.
ASA also owns and manages the Advice Quality Standard (AQS), the only independently audited quality mark designed specifically for providers of generalist and specialist social welfare legal advice services.
We are entering an exciting new phase of strategic development, expanding our impact across the sector and working to ensure advice services are high-quality, sustainable, and accessible to those who need them most.
The Role
We are looking for a motivated and organised Project Manager to lead the AQS Access Pathway Project, funded by City Bridge Foundation. This newly created role will be responsible for redesigning and updating the Advice Quality Standard (AQS) and developing a new progression-based Access Pathway for advice services.
This is a fixed-term role, with funding secured for a minimum of 36 months. You will work closely with our Deputy Director and a wide range of stakeholders to successfully deliver a new version of AQS and its accompanying framework.
Key Responsibilities
-
Design, manage, and deliver the AQS Access Pathway Project in collaboration with the ASA Deputy Director.
-
Convene and facilitate a Project Advisory Group comprising ASA members and key stakeholders.
-
Engage with external stakeholders including auditing and accrediting bodies such as AgeUK, Citizens Advice, Welsh Government, and the Money and Pensions Service.
-
Promote and communicate the project to advice services, funders, and wider voluntary sector audiences.
-
Oversee project monitoring and evaluation, including data collection and reporting to ASA’s Board and funders.
-
Support budget tracking and financial reporting in collaboration with senior leadership.
-
Actively recruit new services to engage with AQS and promote interest in quality assurance across the sector.
-
Undertake other duties as required to support successful delivery and integration of the project.
What We’re Looking For
Essential:
-
Commitment to social justice, human rights, and equitable access to advice services.
-
Demonstrable project management experience, from design through to delivery.
-
Strong understanding of quality assurance frameworks and their impact on client outcomes.
-
Excellent communication and stakeholder engagement skills.
-
Ability to manage competing priorities and tight deadlines with accuracy and diplomacy.
-
Experience working within complex multi-agency environments.
-
Knowledge of the social welfare legal advice sector and challenges faced by frontline organisations.
Desirable:
-
Experience managing staff, volunteers, or consultants.
-
Comfortable using Microsoft Office 365 and other standard IT tools.
-
Data-literate, with ability to use evaluation and performance data to drive outcomes.
-
Strong written communication and presentation skills.
-
Willingness to undertake training and professional development as needed.
Benefits
-
Salary: £36,000 per annum
-
Contract: Fixed-term (until at least September 2028), full-time (37 hours per week)
-
Annual Leave: 30 days per year plus 8 bank holidays
-
Pension Contribution: 6% employer contribution
-
Flexible Working: Weekly London office attendance with scope for hybrid working
-
Meaningful Work: An opportunity to help shape the future of quality standards across the advice sector
-
Collaborative Culture: Work within a small, passionate team and national network
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity to support Salesforce as it’s embedded within an international charity operating in 18 countries, helping poor and marginalized families and children in Eastern Europe. Welcoming applications from candidates within Europe.
The role sits within our Salesforce team, supporting all our countries internationally.
The role will occasionally require travel to our London office (175 Tower Bridge Road) and internationally for meetings and therefore requires a flexible approach to working. Applicants must be very competent English speakers and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine. Salary in GBP or equivalent in local currency.
About Mission Without Borders International
Mission Without Borders is an international Christian organization working in six of the poorest countries in Europe. Our Mission is to journey with the poor and marginalized, bringing practical and spiritual support with hope of a better future, enabling and encouraging people to lift themselves out of poverty.
Whether it is a hot meal for a homeless person, a homework club for a struggling pupil or seeds for a father who wants to grow vegetables for his family. We support families and children through our sponsorship programs by providing after school clubs and investing in sustainable businesses to get them back on their feet. We provide emotional support to those who need it most, working through issues that could be holding them back, such as conflict, past trauma or addiction.
We respect the dignity of the individual and help develop self-sufficiency and a sustainable future. We serve people without regard to their religion or ethnic background.
Mission Without Borders International leads and co-ordinates the work of the six countries in Eastern Europe where we carry out our project work, and 12 countries where we raise support. An international staff team supports this work in terms of community development, best practice, fundraising, communications, finance, IT, Digital, and Salesforce.
This position is within MWB International.
About the role
Mission Without Borders is seeking an experienced Salesforce Support Specialist to focus on three key areas; Salesforce Administration, training, and process documentation.
As a Salesforce expert and product champion, the post holder will work closely with our existing Salesforce Support Specialist to be the first point of contact for Salesforce support and training across all staff in all 18 countries. They will triage incoming tickets, provide support, fix problems, make configuration changes, and work closely with our Salesforce Developer and Product Owner to manage change requests.
With significant stakeholder engagement, they will help to develop a staff training programme for all countries and deliver both routine and ad-hoc training for new employees, new processes, feature changes, and upgrades.
Process documentation will need to be created for new, modified, and existing Salesforce/business processes along with details of third-party integrations and submitted change requests.
The role sits within the International Salesforce team, led by the Salesforce Developer and Product Owner. The team’s purpose is to be guardians of the organisations data and processes, supporting the rollout, maintenance, and extension, of our Salesforce platform and services. The Salesforce Developer and Product Owner reports to the International Chief Information Officer (CIO), who is responsible for leading MWB’s digital transformation and ensuring the successful implementation of several new digital, IT, and Salesforce initiatives.
Who we are looking for
You must be an exceptionally competent English speaker and have the right to travel to the UK and work in one of the following countries: UK, Albania, Belgium, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania, Switzerland or Ukraine.
You will have proven experience as a Salesforce Administrator, educated to relevant degree level (or equivalent, or qualified by experience), be a certified Salesforce Admin, and have experience with NPSP.
A logical thinker, excellent problem solver, and an ability to juggle multiple duties and prioritise incoming requests.
You must be an excellent written and verbal communicator, have strong stakeholder management skills, and be excellent at customer service.
We are seeking an exceptional trainer who can plan and run online (or occasional in-person) training sessions and create detailed process documentation and training materials to accompany them.
Rewards and benefits
-
Up to 30 days annual leave plus bank holidays
-
Enrollment into our pension scheme
-
Flexible approach to working (involves occasional travel to London, UK office or internationally)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role:
At SHP, we believe in the power of human connection to inspire change and shape futures. As a Project Worker at King George’s in Westminster, you’ll join a dedicated and forward-thinking team within our Multiple Disadvantage Services. King George’s is a 68-bed hostel and a key part of Westminster City Council’s Rough Sleepers Pathway, offering support to men with complex needs who have experienced prolonged periods of rough sleeping. Many of the people we support are navigating the impacts of long-term substance use, offending histories, and trauma that often began in childhood and continues to shape their lives.
This is a role where meaningful change happens every day - through conversation, connection and consistent support. You'll be working within a Psychologically Informed Environment (PIE), helping individuals move forward from deeply challenging circumstances towards greater health, independence and purpose. Whether you're building trust, supporting recovery, or guiding someone to find stability in housing and wellbeing, your work will have a direct and lasting impact.
It’s also the kind of role that builds you. At SHP, we invest in your growth just as much as you invest in the people you support. You’ll be part of a team that values creativity, resilience and compassion - where there’s space to develop, to lead and to build a truly rewarding career. If you’re looking to make a difference and grow in the process, this is where it starts.
About you:
- Previous experience of working in the health and social care, supporting vulnerable people, rough sleepers or people with complex mental health, physical health or substance use support needs.
- An understanding of working with people using person-centred approaches.
- The ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health and social care sector.
- A flexible and creative approach to working with a sometimes hard to engage client group.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
PLEASE NOTE: We will invite suitable candidates to interview as applications are received before the stated interview dates above.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
The Role:
You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently.
With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management.
Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures.
To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.
Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects.
Location:
Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.
Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.
Contractually this role is London-based.
Contract: Fixed Term Maternity Cover
Benefits:
25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
Matched pension scheme up to 7% of salary
Support for staff with caring responsibilities
Family-friendly culture
How to Apply:
If you would like to apply for this role, please send the following documents to recruitment by 20 June 2025
Your CV. Ideally in Word format.
A completed supporting statement form
A completed equalities monitoring form
Interview dates taken place via teams: 1st and 2nd of July 2025. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process.
We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel
Please make sure you provide your contact details in your email. We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above
To be considered for this role you must have the right to live and work in the UK for your application to be progressed.
Hospice UK is an Equal Opportunities Employer.
The client requests no contact from agencies or media sales.
For full information on this role, including the key responsibilities and person specification, please view the attached job pack.
Applications close at 23:59 on 29th June 2025
The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable.
This role is within our Evaluation Practice. The evaluation team works with schools and organisations, analysing the impact of programmes and interventions to help them do more of what works and less of what doesn’t. We work with more than 1,400 schools and 80 education organisations, serving more than a quarter of million pupils. This includes helping our partners to design high-quality research projects, delivering them, and providing systems and tools for data collection, reporting and impact benchmarking.
The Opportunity
The Manager role works across ImpactEd Evaluation. Our partners encompass education organisations such as charities, edtech organisations and government, and schools and multi-academy Trusts. We aim to deliver high-quality research and evaluation projects that help our partners make better decisions to benefit young people.
You will act as a consultant on a range of different partnerships to help partners develop their evaluation strategy and approach. For example, you could deliver independent evaluations for organisations like the Careers and Enterprise Company, Nesta or multi-academy Trusts such as Lift Schools. You will also have opportunities to contribute to development of team strategy and learning and development resources.
As a manager you will act as a project lead, delivering high-quality research projects at scale, and support the creation of specific deliverables for projects led by others. This covers the end to end of research design and delivery, including the creation of Theories of Change and evaluation frameworks, data collection and analysis, and impact reporting to help our partners learn about the effectiveness of their programmes. At manager level you will have the opportunity to take on larger-scope partnerships supported by a project sponsor at senior manager level or above.
We are open to a range of backgrounds, but would expect prior experience of research and evaluation delivery and partnership management. Experience and understanding of the UK education system would also be an asset. Across all our roles we look for team members who are excited by combining research work with listening to partner needs and designing solutions that work for them.
Why Us?
As well the organisations we work with, we have a commitment to our people and developing the next generation of leaders within the social enterprise, education and evaluation sectors.
We support hybrid working, have an extensive professional development programme including individual budget and CPD leave, and operate transparent governance including through forms of employee ownership. We offer all employees access to a healthcare plan and wellbeing advice, including free therapist support.
As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a real difference in Newham: Supported Housing Services Manager
Are you passionate about empowering communities and tackling homelessness head-on? The Renewal Programme is seeking a skilled and passionate Supported Housing Service Manager to lead our dedicated team and deliver life-changing impact.
About Us
For over 50 years, the Renewal Programme has stood alongside Newham’s most marginalised residents. We're a respected local charity supporting people through advocacy, education, housing, and wellbeing. Our mission is rooted in dignity, inclusion, collaboration, and empowerment—inspiring hope and enabling lives to flourish.
Your Role
As Supported Housing Service Manager, you'll lead a trauma-informed, strengths-based housing service for single homeless adults. You'll drive performance, support your team, and ensure residents are equipped with the tools to live independently—managing finances, maintaining tenancies, and building brighter futures.
Key Responsibilities
-
Deliver impactful support: Oversee personalised casework, support planning, and use of tools like Outcome Star.
-
Lead performance & improvement: Monitor KPIs (move-on rates, tenancy sustainment), refine supervision and quality assurance, and implement our move-on strategy.
-
Inspire your team: Foster a positive, proactive, and solution-focused culture.
-
Maximise sustainability: Ensure rental income and effective arrears management.
-
Strengthen partnerships: Collaborate with commissioners, housing partners, and support services.
-
Ensure compliance: Uphold safeguarding, health & safety, and risk management standards.
What You’ll Bring
-
Proven leadership in supported housing or homelessness service settings
-
The ability to effectively lead and inspire a team
-
Experience with contract delivery, KPIs, and outcomes-based commissioning
-
Strong financial and budgetary skills
-
Knowledge of safeguarding and trauma-informed practice
-
A collaborative, values-driven approach and commitment to continuous improvement
Why Join Us?
-
Permanent, full-time role (36 hours/week)
-
Salary of £45,000 – £48,000, depending on skills and experience
-
28 days annual leave + bank holidays
-
Cycle & tech salary sacrifice schemes, employer pension, EAP, staff development
-
Based across our two supported housing sites in the London Borough of Newham
Please review the full job description and person specification. An enhanced DBS check will be required.
Newham Community Renewal Programme proudly welcomes applicants from all backgrounds and identities.
We can't wait to hear from you!
5 days a week (together with up to 8 Saturdays in the year)
Hybrid role (working from home and at the office in Morden)
As a Development Officer, you will have the opportunity to work right across a range of Christian denominations, engaging with the community, and working with statutory bodies, local government, educational establishments, stakeholders in the local community and the night time economy as well as the voluntary sector.
We are looking for a dynamic individual with great interpersonal skills. You will be outward facing and need to be able to develop strong working relationships with people. A clear and effective communicator,you will also show a willingness to learn and grow with the role and the organisation.
The purpose of the role is to work with AT Senior Management in the development and delivery of the wide-ranging projects of AT. Being a decisive, independent thinker, possessing a strong work ethic and having the ability to work as part of a team are important elements of this role. You will also be asked to meet with existing stakeholders and initiatives, as well as exploring new opportunities to help grow and develop our reach to communities that are in need of support.
Further information about this opportunity can be found in the Job Specification.
Please click the Apply button for application details. We will not accept CVs in the absence of a completed application form.
Closing date: 30 June 2025
The postholder is required to be a Christian. The Equality Act 2010 Schedule 9, Part 1 applies to this post.
No enquiries from agencies or media sales.
35 hours a week: Flexibility available to structure around evening/afterschool hours and weekend sessions
Hybrid role (working from the office in Morden, home and in other locations)
We are looking for an outgoing and self-motivated individual to help drive and develop vision, mission and strategy to progress the youth work of both the Schools and College Pastors initiatives under the Ascension Trust umbrella and as lead for the Synergy Network.
The focus in this role:
- Coordinating and supporting the Schools and College Pastor initiatives and developing strategies to grow and strengthen the work of our teams and also to promote the network and collaborations with other organisations.
- Enthuse and engage with stakeholders who want to work to combat serious youth violence, including faith groups, police and public sector.
- Develop and implement a future strategy for School and College Pastors and the Synergy Network.
- Develop funding bids for future initiatives such as the prevention of serious youth violence, working with the Youth Endowment Fund, Violence Reduction Units, and developing funding streams for the School and College Pastor initiatives with appropriate funding bodies.
- Develop vision, strategy and training for growth in new and existing initiatives.
- Develop and maintain a communications strategy for the Synergy Network, including events organisation, website and social media maintenance.
- Support the Synergy Network board by organising events, maintaining the website and social media platforms.
- This is a role that allows for flexibility and creativity in approach with training and support available to grow the individual in post.
Further information about this opportunity can be found in the Job Specification.
Please click the Apply button for application details. We will not accept CVs in the absence of a completed application form.
Closing date: 30 June 2025
The postholder is required to be a Christian. The Equality Act 2010 Schedule 9, Part 1 applies to this post.
No enquiries from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a passionate and proactive fundraiser eager to play a pivotal role in transforming education opportunities for children through locally powered change? If so, we’d love to hear from you.
With outstanding relationship-building and stewardship skills, you’ll work collaboratively with the AfriKids team in northern Ghana and the UK to identify and steward our committed and passionate supporters in the UK and internationally.
Reporting to the Head of Fundraising, and part of a small but ambitious fundraising team, you will manage our relationships with many of AfriKids existing and prospective major and mid-level donors, as well as have oversight of our small individual giving and community & events programmes.
Your role will focus on building existing relationships, developing stewardship plans, identifying and researching prospects and forming proposals. You’ll work closely with our Communications Manager to develop bi-annual appeals to our donors, securing match funding opportunities and developing engaging asks. You’ll also work to build a legacy giving ask, and explore other fundraising opportunities relevant to our target audience.
You will play a key role in supporting the development of the team’s fundraising strategy, using your experience and knowledge of the fundraising landscape to help us devise an ambitious but sustainable plan to expand and safeguard our work into the future.
Unlocking the power of communities to ensure children's rights in northern Ghana, so that they can thrive now and as the leaders of tomorrow.



About ARTICLE 19
For over 35 years, ARTICLE 19 has worked for a world where all people everywhere can freely express themselves and actively engage in public life without fear of discrimination.
Together with our partners, we:
• THINK – We develop cutting-edge research and legal and policy analysis to drive change worldwide.
• DO – We lead work on the frontlines of expression through our 9 regional hubs across the globe.
• PROPEL – We propel change by sparking innovation in the global freedom of expression movement.
When you work with ARTICLE 19, you’re not just joining an organisation – you’re joining a movement for a freer, fairer world.
Role Summary
As Business Development Programme Officer, you’ll play a key role in expanding ARTICLE 19’s unrestricted income through creative and strategic fundraising. Working closely with the Business Development Team, you will support the delivery of our Business Expansion Strategy by cultivating relationships with individual donors, corporates, and major funders.
What You Will Be Doing
In this role, you’ll support fundraising across multiple streams—researching prospects, managing donor data, assisting with events, and contributing to compelling campaigns. You’ll help build engagement strategies for high-value donors and ensure strong donor stewardship and communications. Collaborating with teams across the organisation, you’ll align fundraising with wider campaign and communications efforts.
What You Will Bring
You’ll have experience in fundraising, marketing, or donor engagement, with strong project management and communication skills. A proactive mindset, attention to detail, and the ability to manage multiple deadlines are essential. Familiarity with CRMs and a commitment to data protection are also key. Above all, you’ll be passionate about human rights and thrive in a diverse, international environment.
Our Reward Package
• Salaries are determined by our salary scale.
• We offer comprehensive benefits including a range of well-being plans, generous paid leave and public holidays, family-friendly policies, and generous sickness and absence leave.
Our Culture
We are a people-centred and flexible employer—a friendly and passionate global organisation that lives and breathes our mission and values. We strive to be agile, work collaboratively, and are committed to DEI (Diversity, Equity, and Inclusion) and staff wellbeing.
Our Commitment as an Equal Opportunities Employer
Our mission is to welcome everyone and create inclusive teams. We celebrate individuality and encourage you to join us and be your authentic self at work—with the freedom to take responsibility, show autonomy, and bring creativity to your role.
Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.
This is an exciting role that will rely on a strong combination of excellent organisational and account management skills to support the Partnerships Team’s ambitious fundraising strategy.
You will support the development and management of relationships with external partners, helping to enhance the team’s outreach, funding opportunities, and collaborative projects. This role involves administrative support, stakeholder communication, and event and volunteer coordination to ensure effective partnership engagement and experience.
Additionally, you will have the opportunity to further develop your skills and understanding of corporate fundraising by supporting the Partnerships Team to develop and launch an exciting portfolio of corporate products and events, paying close attention to the evolving needs of partners in an ever-increasing digital environment.
You will be involved with flagship events and campaigns such as the globally-recognised Baby Loss Awareness Week, our award-winning Sands United Football Club, Big Give appeals and sector-leading collaborations.
You will also draw upon your expertise and creativity by working on creatives and concepts with the team to increase engagement and further develop communication channels appropriate to a diverse corporate audience.
With experience of managing a corporate partnerships portfolio of at least £75,000, you will have managed corporate fundraisers including Charity of the Year Partnerships, cause-related marketing partnerships and sponsors.
We are looking for someone who has an eye for detail, is able to manage their time effectively and ensure the highest supporter experience. You will need to have strong IT skills including the use of a fundraising database.
This role will also provide support to colleagues within the Income & Engagement Department to optimise income and awareness raising activities.
The client requests no contact from agencies or media sales.
As our Service Desk Support Coordinator, you’ll be the friendly face of IT support at the Royal College of Radiologists. You’ll be the first point of contact for our staff, Officers, Examiners, and remote users delivering support across IT and Audio-Visual systems. From troubleshooting tech issues and managing service requests to supporting high-stakes examinations and ensuring our meeting rooms run smoothly, you’ll play a vital role in our reputable team.
If you are a dedicated professional with a passion for technology and a commitment to delivering exceptional support, the Service Desk Support Coordinator role offers an excellent opportunity to contribute meaningfully within a respected and forward-thinking organisation.
What you’ll do :
- Providing responsive, customer-focused support via Freshdesk, Teams, email, and in person.
- Managing IT tickets and ensuring timely resolutions.
- Supporting Windows, macOS, Microsoft 365, and mobile devices.
- Assisting with onboarding, training, and documentation.
- Helping deliver seamless AV and video conferencing experiences.
- Supporting exams and events—sometimes outside regular hours.
- Collaborating with HR, Digital Products, and external tech partners.
What you’ll need :
- ITIL Foundation or equivalent experience in IT Service Management
- Hands-on experience with ticketing systems, Windows/macOS, Microsoft 365, and Active Directory
- Strong troubleshooting skills across hardware, software, and networks
- Excellent communication and customer service skills
- A proactive, self-starting attitude and a love for learning
- A commitment to data protection, security, and sustainability
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
ID: 1461 Toy Appeal Campaign Assistant
Service: External Engagement (Fundraising and Comms)
Salary: Grade 1 Point 10: £23,493 FTE per annum + Inner London weighting
Location: London. Hybrid. Two days per week in Central London with the other three days home working if desired. Our office space is wheelchair accessible.
Hours: 37 hours per week (full-time)
Contract: Temporary 24-week contract
From early/mid July through to mid January 2026
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The Toy Appeal Campaign Assistant plays a vital role in helping to coordinate Family Action’s Christmas Toy Appeal campaign, liaising with companies, groups, our services and partner charities to ensure the timely delivery of over 10,000 toys and gifts to disadvantaged children and young people.
If you are an enthusiastic individual who works well under pressure and wants to make a significant difference to thousands of children over Christmas, then this role is for you! You will gain experience in being involved in a large project and work across multiple teams including fundraising and marketing.
Main Responsibilities:
1. Acting as a first point of contact for the Toy Appeal, responding to enquires from organisations wishing to take part in the appeal, as well as internal colleagues receiving gifts for service users.
2. Responding to all enquiries in a timely and professional manner.
3. Matching gift requests with pledges from donors and preparing information on gift requests.
4. Maintaining a live list of all requests for gifts from approx. 60 services and projects, and over 100 companies and community groups, updating as matches are made and requests are filled.
5. Building positive relationships with corporate donors through written and verbal communications, including email, telephone and occasionally meetings/visits where appropriate.
6. Co-ordinating deliveries of gifts from donors to projects, ensuring needs and requirements of both parties are met.
7. Accurately creating and maintaining donor and donation records on Family Action’s Salesforce based CRM system.
8. Assisting the Corporate Partnerships Manager and Fundraising Administrator with donation processing and administration.
9. Stewarding Toy Appeal fundraisers, encouraging the use of fundraising platforms such as JustGiving, providing fundraising materials and sharing the impact of their fundraising.
10. Researching to find suppliers for gifts that need to be purchased using donated funds.
11. Supporting the Marketing and Communications team by providing regular information and updates about the appeal.
12. To ensure you have an understanding (appropriate to your role) of, and comply with Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.
13. To be able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by:
• Being ‘people focused’
• Reflecting a ‘can do’ approach
• Striving for excellence in everything we do
• Having mutual respect for everyone we work with, work for and support through our services
14. Embrace and implement Family Action’s Equality & Diversity Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.
15. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.
16. Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.
Main Requirements (for details check the job description and person specification):
Essential
1. Ability to work effectively under pressure and juggle multiple tasks – we have a tight window to coordinate thousands of presents!
2. Excellent verbal and written communication skills – you’ll be the main contact for companies, community groups and our services and will need to communicate effectively over the phone and by email, representing Family Action in a professional manner.
3. Highly organised – we’re looking for someone who can handle a big excel spreadsheet and is confident with organising logistics.
4. Passion, enthusiasm and a love for all things Christmassy!
Desirable
5. Experience in an office environment
6. Experience coordinating fundraising or donations campaigns
7. Experience using a CRM system
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Monday 9th June 2025 at 23:59
• To learn more about Family Action: Careers
Interviews are scheduled to take place from 16th- 24th June 2025 in-person or virtually, with slots throughout the working day and early/late slots available.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: katrina.fritsch (full email address available on the advert document).
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Aziz Foundation
The Aziz Foundation is a family charitable foundation that supports British Muslim communities in critically engaging with public narratives and addressing the social challenges they face and those affecting wider society. We are committed to building a vibrant and impactful community of changemakers through our flagship Masters Scholarships programme, which has awarded more than 660 scholarships to British Muslims, and our pioneering Internships Programme, which creates paid internship opportunities at leading employers across the UK. In addition, the Foundation makes a small number of strategic grants annually to enhance the impact and reach of our core programmes.
Job Purpose
The Aziz Foundation is seeking an experienced, visionary, and values-driven Director to lead the organisation into its next phase of growth and impact. Reporting to the Board of Trustees, the Director will provide strategic leadership, oversee the delivery and development of the Foundation’s programmes, and ensure that all activities remain aligned with the Foundation’s mission and values.
The client requests no contact from agencies or media sales.
St James’s Church seeks an energetic and dedicated individual to launch a new Changemaker Programme, for which seed funding has been secured. The idea behind the programme is that creative leadership is urgently needed in society today; and a matter for the soul too. The invitation is to be part of the change that such leadership can bring. The vision is that by 2035, 50 changemakers, aged between 22-34, will be innovating, inspiring, and creating other changemakers in society, rooted in the character, values and vision of St James’s Piccadilly. It is not growing church leaders but leaders in society, intentionally bringing together young leaders from its five programme strands: Social Justice, Arts and Heritage, Music, Environment, Business.
The Director role has responsibility for the promotion, implementation, sustainability of, and reporting for the Changemakers programme. The essential requirements are leadership of an organisation with an education, charitable or community setting; ideally to have extensive operational programme and line management experience within the education or charitable sector; evidence of strategic thinking and business planning; evidence of delivering and or managing the delivery of events.
St James’s is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders and volunteers are expected to share this commitment.
St James’s actively welcomes applications from people who are currently underrepresented in our community including people with global majority heritage, people with lived experience of poverty and people who identify as LGBTQ+.
Role description and person specification can be downloaded at St James's website.
Please send full CV with a covering letter outlining your interest in the post and forward to Jane Gray, HR Advisor at St Jams's by midday Monday 16th June 2025 (Shortlisted candidates will be asked to complete an application form in due course.)
Initial interviews are planned for Tuesday 24th June.
If you are interested in having a conversation about the role (before 16th June 2025) this is by arrangement with David Hamilton-Peters at the Parish Office.
The client requests no contact from agencies or media sales.