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Communication lead jobs in willesden, greater london

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Top job
Closing in 4 days
Age UK, London (Hybrid)
£41421 - £45780 per annum
Posted 3 days ago
Top job
Statewatch, London (Hybrid)
£40,180 (£50,224 pro rata)
We’re recruiting a new Director to lead us into our 35th year defending civil liberties, human rights and democratic standards.
Posted 5 days ago Apply Now
Top job
Centre 404, Islington (On-site)
circa £45,000 per year with some flexibility depending on experience
We seek a skilled and motivated Finance Manager to lead our finance function and help us build a financially resilient future.
Posted 1 week ago Apply Now
Top job
Community Alliance Broxbourne and East Herts, Waltham Cross (Hybrid)
£31,069 pro rata (£24,165 for 28 hours per week)
Join us as a Programme Coordinator to empower volunteers and strengthen community health in Hertfordshire!
Posted 3 days ago
Top job
SANE, London (Hybrid)
£30,000 - £35,000 per year
Want to work for an amazing charity, be part of a super team, use your knowledge & expertise to have a positive impact - then we want you!
Posted 1 week ago
Top job
Magistrates' Association, London (Hybrid)
£37,900 per year
Seeking an analytical and persuasive Policy and Research Officer to support our members and influence national justice policy
Posted 1 day ago
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Khalsa Aid International, Maidenhead (On-site)
£45,000 per year
Lead Khalsa Aid’s marketing & fundraising to inspire action, grow support, and amplify our global humanitarian impact.
Posted 6 days ago Apply Now
Top job
The Association of Anaesthetists, London (Hybrid)
£34,208 per year
The Association of Anaesthetists is seeking a proactive Membership Administrator to serve as the first point of contact for our members.
Posted 1 week ago
Closing in 3 days
Arts Student Union, Central London (Hybrid)
£31,883.05
Posted 3 weeks ago
Compassion UK, Remote
£50,000 per year
You’ll shape and lead our strategy to build meaningful connections with Church of England leaders, events, and networks across the UK.
Posted 1 day ago
Closing today at 17:02
Fight Bladder Cancer, Remote
£28,000 - £32,000 per year
Posted 1 month ago Apply Now
British Veterinary Association, London (Hybrid)
£49,064 (pro rata salary of £29,438)
We’re looking for a Business Development Manager to lead the growth of BVA’s commercial products and membership offer.
Posted 1 day ago Apply Now
Page 7 of 38
London (Hybrid) 7.35 miles
£41421 - £45780 per annum
Full-time
Permanent
Job description

Age UK's Service Delivery Management team acts as the bridge between stakeholders and Digital & Technology (D&T), ensuring service delivery meets operational needs across the organisation. This new and evolving team focuses on maintaining consistent service delivery standards through analysis and assurance of complex performance data.

As a Service Delivery Analyst, you will support the Service Delivery Manager by gathering, analysing, and preparing service management data for D&T service wrappers. These are essential for maintaining consistent service delivery standards across internal teams and external suppliers.

You'll liaise with various teams within D&T and Information Protection & Compliance (IPC), as well as external suppliers, to help ensure operational excellence and customer-focused service delivery.

This is a hybrid role, a blend of homebased and office working. The expectation is that you will attend our London office (One America Square EC3N 2LB) circa once a month for team meetings. Travel costs to the London office are not covered by the charity.
 

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Presentation = P

Experience

Experience of working as a Service Management practitioner applying ITIL principles to assure service delivery to achieve customer success. A

Service Management data reporting and analysing. A

Working to tight deadlines. A

Experience of working with automated ITSM tools/platforms. A, I

Customer Service Experience, prioritising and manging customer needs. A, I

Presentation skills. I, P

Experience of Service Management Service Design and Transition. I


Skills and Knowledge

Strong communication skills both oral and written, Self-motivated and pro-active, with the ability to remain calm under pressure. A, I

Excellent relationship management and influencing skills. A, I, P

ITSM Tooling (ServiceNow, Hornbill, ManageEngine etc). A, I

Strong analytical and problem-solving skills. A, I, P

Excellent communication skills across a variety of mediums, to all levels of the business. A, I, P

ITIL v4 Foundation. A, I, P

Personal attributes

Analytical with a high degree of attention to detail. A, I

Always looking to improve processes and other operations via CSI. A, I, P

Stakeholder Management. A, I

Ability to focus and prioritise in a high-pressure environment. I, P

Effective collaborator. A, I


Great to haves:

Skills and knowledge
SDI Certification. A
Power Platform. A
ITIL Level 4 – other certifications. A


What we offer in return

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.

Additional Information

Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements: Internet bandwidth: 40Mbps minimum. Internet connectivity: Wired / ADSL / Fibre. Stable and safe working environment as outlined in Age UK's working from home policy.

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Application resources
Posted by
Age UK View profile Organisation type Registered Charity Company size More than 1000
Posted on: 08 September 2025
Closing date: 15 September 2025 at 09:39
Job ref: Grp01523
Tags: IT, Digital, Data Analysis, Insights