Communication manager jobs in east london, greater london

Location - London (Hybrid Working Available)
Contract - Full-Time | Permanent
Salary - £31,300

Are you passionate about delivering exceptional recruitment support and ensuring a smooth candidate experience from start to finish? We're working with a well-established, values-driven organisation to recruit a Recruitment Coordinator to join their central HR team.This is a fantastic opportunity for someone with previous experience in recruitment or HR administration, looking to develop their career in a collaborative and mission-led environment.

Your New Role
As Recruitment Coordinator, you'll be the first point of contact for candidate and hiring manager queries, providing guidance and support across a wide range of recruitment activities. You'll play a key role in delivering a streamlined end-to-end recruitment service, working closely with Recruitment Advisors and hiring managers to attract and onboard top talent.

Key responsibilities include:

• Managing recruitment queries via email, phone and in-person
• Preparing shortlisting and interview packs, scheduling interviews, and updating systems
• Supporting candidate sourcing through job boards, social media and other channels
• Coordinating pre-employment checks and ensuring smooth handover to onboarding
• Maintaining recruitment documentation and contributing to process improvements
• Supporting the development of automated responses and recruitment tools

What You'll Need to Succeed

• Experience in recruitment or HR within a large or complex organisation
• Strong administrative skills and attention to detail
• Excellent communication and customer service abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks and meet deadlines
• A collaborative mindset and commitment to delivering a high-quality candidate experience

What You'll Get in Return

• Opportunity to work in a purpose-led organisation with strong values
• Supportive team environment and professional development
• Hybrid working options and central London office location
• Competitive salary and benefits package

Interested?If you're ready to take the next step in your recruitment career, apply today or email your CV

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Permanent

Full-time (35 hours) but will consider part time hours

Home based with UK travel

For over 100 years, the Royal Society for the Prevention of Accidents has worked to create a safer society and prevent accidents which needlessly kill, injure and maim thousands of individuals each year.  We have grown into a unique and well-rounded safety charity with an increasing global influence necessary to drive change and strive towards our vision of an accident-free world. 

We are currently seeking experienced Health and Safety Trainers and Consultants to play a key role in our commercial operation and be part of our thriving Training Academy.   As one of our training team, you will be responsible for delivering health, safety and environmental training up to NEBOSH Diploma in Health and Safety level 6 to our primary audience of professionals working in safety-related roles, including our much-valued members. 

        Are you?

• An experienced health and safety trainer with experience of delivering and developing products and services?
• A good communicator both written and verbal?
• Passionate about the life-enhancing and saving potential of health and safety?
• An ability to build productive relationships with existing and potential clients?
• NEBOSH National Certificate (or IGC), Technician Safety Practitioner certificate and City and Guilds Training Qualification?
• Experience of delivery of health and safety training?
• A background in practical safety subjects e.g. engineering, construction or fire?

Do you have …?

If this is the case, we can offer you the following:

• Development: We proudly provide a supportive environment where you can thrive. By joining us, you will contribute to our mission of achieving life, free from serious accidental injury. We offer fantastic training and professional development opportunities to help advance your career. This includes annual appraisals, personal development plans, discounted RoSPA training courses, one-to-one management check-ins and a variety of reward and recognition initiatives.
• Salary sacrifice benefits: Our salary sacrifice benefits are designed to enhance your work-life balance. Take advantage of our pension scheme, holiday purchase options (up to 5 days), Bikes2Work initiative, car leasing scheme and Workplace Nursery scheme.
• Wellbeing: Your wellbeing matters to us. You'll have access to a fully confidential 24/7 GP line and a comprehensive Health Cash Plan which includes an Employee Assistance Programme and a range of retail, gym and spa discounts.
• Hybrid working/annual leave: We offer hybrid working arrangements, as well as 33 days of annual leave (including bank holidays) and time off during our December office shut down.  Plus, additional holiday based on length of service to recognise your commitment and dedication.
• Employee engagement: Enjoy a range of social activities such as escape rooms, drinks and dinners in the prestigious Edgbaston Village, coffee roulette with colleagues, a lunchtime walking group, free tickets to the Botanical gardens and employee quizzes. We also celebrate our Employee of the Month and our long service awards.
• General: Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging. 

Join our dedicated team and play an essential role in a life-changing charitable mission. You can make a difference while you grow your career.

Location: Holborn
Hours: Full-time (35 hours per week)
Contract: Temporary
Rate: £20.51 per hour (plus holiday pay)
Start Date: ASAP

About the Role
Prospectus is proud to be supporting a globally renowned university to recruit an organised and proactive Team Administrator. The role will be at the heart of a prestigious organisation, providing crucial administrative support and ensuring effective general office management.

Key Responsibilities

• Providing a high-quality reception service, and acting as a first point of contact for students, visitors, and staff.
• Ensuring smooth operations and a professional environment across the department.
• Reporting and tracking any maintenance issues.
• Organising logistics for research seminars, including diary management and liaising with stakeholders.
• General office duties including ensuring supplies are stocked and mailboxes queries are responded to.

What We’re Looking For

• Recent experience in a relevant role within the higher education sector.
• Confidence acting as a first point of contact, with the ability to provide a high-quality reception service.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.

This is a great opportunity to utilise your organisational skills to  contribute to an academic environment where students can flourish and thrive.

CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We’re looking for an exceptional leader to join Community Action Redbridge as  our new Operations Director – a pivotal role at the heart of our organisation.

With an income of just under £1 million and a diverse portfolio of new and established grant-funded programmes, we’re entering a period of transformation, with ambitious plans to grow our impact and strengthen our organisational resilience.

At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices, and working collaboratively to create social change. 

The Talent Set are proud to be partnering with Noah's Ark.

Role: Head of Partnership & Events

Salary:  £55k 

Location: Barnet, North London

Pattern: Hybrid 3 days/week 

Permanent: full-time with flexible hours

The role/ responsibilities:

In recent years, the charity has experienced significant growth—supporting more children, partnering with leading hospitals, and attracting a growing number of dedicated supporters. 

The Head of Partnerships and Events will oversee the charities growing portfolio of special fundraising events. You will cultivate strong relationships with supporters who organise events in aid of Noah’s Ark, while proactively identifying gaps in their event offering to ensure a diverse and engaging programme that appeals to a wide range of existing and potential donors.

• To create a supportive, cohesive and aspirational culture where the team are motivated to meet and exceed targets and recognise their contribution to the organisational objectives and strategy

• To ensure that all relationships with partners are maximised and stewarded to the highest standards

• To facilitate the Philanthropy & Corporate Committee, supporting its members in playing their part to raise funds for the charity and in building a network of supporters new to the charity

• To develop the overall Partnerships and Events team strategy and; delivering against agreed KPIs and ensuring that the strategy, plans and activity directly supports the delivery of Fundraising & Communication – and organisational – objectives
• To play a key role in the success of annual matching funding campaigns, most especially the recruitment of corporate partners as campaign Champions
• To create annual income and expenditure budgets for Partnerships income streams, effectively overseeing and controlling their delivery through monthly and quarterly monitoring
• To provide monthly and quarterly commentary for Director of Fundraising & Communications to inform regular Trustee Board reports

About you:

• Proven experience in corporate and partnership fundraising, with a strong track record of increasing income.

• Excellent relationship-building skills, demonstrated through securing significant gifts via face-to-face meetings, phone conversations, and email—always prioritising an outstanding supporter experience.

• Skilled in developing and executing strategic fundraising plans, translating them into actionable operational plans with clear KPIs and risk management.

• Experienced in budget management, including setting, monitoring, and delivering against budgets, reporting on KPIs, identifying variances, and reforecasting as needed.

• Strong leadership abilities, with experience in managing and motivating a fundraising team through effective line management, supervision, and staff development.

• Outstanding time management and organisational skills, with a proven ability to juggle multiple projects simultaneously and meet deadlines consistently.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Support Coordinator

We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the South of Tyne and Wear area.

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.

Position: S11317 Stroke Support Coordinator

Location: Home-based, South of Tyne and Wear. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £16,440 per annum (FTE circa £27,400 per annum)

Hours: Full-time, 35 hours per week

Contract: Services are contracted and there is currently funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 5 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 16 and 17 October 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

The Stroke Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
• Ability to use basic Microsoft systems.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Head of Families and Children’s Services will provide senior leadership and strategic direction across services that support families, parents, children, and young people. The role will ensure delivery of high-quality, evidence-based interventions that promote wellbeing, strengthen family resilience, and safeguard vulnerable children.

This postholder will oversee Perinatal Coaching, Crisis Outreach, Family Hubs, and Parenting Programs, embedding a culture of excellence, innovation, and partnership working to achieve meaningful outcomes for families.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

Individual giving is a fantastic, high performing team, generating over £20 million fundraised income per year. Your role will be pivotal in helping to support the delivery of our fundraising strategy, budget management, as well as being responsible for delivering campaigns to generate income both now and for the future.

If successful, you will be responsible for acquisition and retention communications that talk to thousands of individuals, building relationships with supporters across a wide range of marketing channels (including face-to-face, DRTV, direct mail, digital) and different activities, and driving vital income to support the charity’s research and care objectives.

With a large range of activity coming up, individual giving income growing strongly, and investment secured for the future, this is an exciting time to join and contribute to a passionate, experienced and effective team.

About you

You’ll either already have some experience of working in a marketing/fundraising environment, or demonstrate a strong desire and attitude to learn quickly about running direct marketing campaigns, working closely with suppliers, to generate income and develop lasting engagement with tens of thousands of supporters.

A well organised person with excellent communication skills, you’ll be managing relationships with key external agencies and in house stakeholders to deliver complex, multi-faceted campaigns while closely monitoring and ensuring they are delivered to budget. You’ll have a real focus on monitoring key campaign metrics to optimise performance.

Working across a range of channels that can include email, online, telemarketing, direct mail, door to door and private site, you’ll understand supporter motivations, and how to increase supporter engagement, testing and evolving our campaigns to best fit what works for our supporters and ensuring that the Breast Cancer Now brand ethos is at the heart of all communications.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role will be based in our London office, however, in line with our hybrid working practice, full-time staff members may choose to work up to three days per week from home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Wednesday 1 October 2025 at 9am

Interview date:  Rolling interview date

Interviews for this role will be conducted on a rolling basis, meaning you may be contacted before the closing date, we also reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Are you passionate about digital marketing and creating engaging online experiences?

This wonderful charity is looking for a creative and proactive Digital Executive to join a small, friendly Marketing and Communications team. In this role, you’ll be the go-to person for all things digital, helping to bring their brand to life across social media, email, and web.
 You’ll manage our social media channels, deliver paid advertising campaigns, keep their website fresh and optimised, and ensure every online supporter journey is smooth and engaging. You’ll also help them tell powerful stories through great content, images and videos that inspire their supporters and make a real difference.

Key responsibilities:
 

• Lead their day-to-day social activity across Facebook, Instagram, LinkedIn and YouTube, creating engaging posts and scheduling content.
• Develop and manage online advertising campaigns (PPC and paid social) to grow awareness and income, reporting on results and ROI.
• Keep their website and online shop up to date with optimised content, blogs, videos and campaign pages.
• Assist with email campaigns and automated journeys using Mailchimp.
• Use GA4 and other tools to monitor and improve performance, providing monthly reports.
• Set up and maintain online giving pages and platforms like JustGiving and offer advice on digital fundraising best practice and support colleagues across the organisation

 The appointed candidate will have:

• Proven experience in a digital marketing role.
• Strong skills in social media management, PPC/paid social campaigns, and email marketing.
• Ability to create engaging content for digital platforms.
• Knowledge of website management (CMS), SEO and using analytics to drive improvements.
• Great communication and organisational skills, with the ability to manage competing priorities.
• A genuine enthusiasm for digital marketing and creativity.

 
It would be a bonus if you also have:

• Experience with Salesforce CRM.
• Skills in photography, video editing (Premiere Pro), or design tools like Canva or Adobe Creative Suite.
• Experience with Google Ads or Google Ad Grants

 
Due to the nature of the charity, they would like for you to be in the office at least three days per week – they will not consider less days.

If you would like to hear more about this role please send me your updated CV.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are recruiting for a temporary supporter care officer for a leading social welfare charity , looking for someone to cove workload for the next 6 to 8 weeks. You will be responsible for accurately capturing data across different channels and the processing of all donations received by post, phone, and BACS and supporting the team where needed.

Hybrid working ,1 to 2 days in their office .

The Role
To ensure all donations, enquiries, and supporter correspondence are promptly and accurately processed, recorded, and thanked in line with our policies and within agreed performance indicators.
Carry out the above processes from our Central Office in Ewell on regular basis (in-office work performed on a roto basis, requiring one office day approximately every 3 weeks, as well as 1-2 team days every 6 weeks).
Record and report on written and verbal supporter feedback so that learnings from complaints and positive comments can be implemented into future marketing campaigns.
Identify and implement opportunities to build supporter engagement through creative communications, maximising the effectiveness of our fundraising campaigns.
Maintain existing business-as-usual processes, identifying opportunities to maximise efficiencies where possible.
Work with the Legacy & In Memory Marketing Team to welcome and steward new supporter enquiries, as well as manage processes in relation to tribute funds, allocation of payments and administration of our will-writing service.
Work with the Community & Events Fundraising Team to ensure that income raised on Facebook is processed and thanked appropriately, and to ensure enquiries through the service desk are managed to completion.
Work with the Finance team to ensure delivery of various reconciliation processes.

The Candidate
Knowledge of principles of excellent customer service.
Experience of fundraising and/or working in the charity sector.
Knowledge of Gift Aid, fundraising regulation, and the Fundraising Preference Service.
Experience of working with a CRM database.
Experience of processing card payments.
Knowledge of Direct Debit processes.
Use of social media to interact with audiences.
Excellent time management skills.
Excellent written and database skills, with very strong attention to detail.
Excellent letter writing skills with an emphasis on diplomacy.
Proven communication skills and excellent telephone manner.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

All Ways Network (AWN) is a thriving UK-based charity that supports small, Muslim-led not-for-profits, specifically those with an annual income of £1 million or less, working across diverse communities in the UK. With a bold vision for equity and representation, AWN champions the infrastructure, voice, and sustainability of grassroots Muslim initiatives, aiming to reshape the landscape of civil society through inclusive collaboration and community-led solutions. 

As an entrepreneurial and visionary CEO, you'll guide AWN to achieve its charitable goals and steward its growth as it scales. Working closely with our Board of Trustees, you will develop and deliver the charity’s strategic plans, manage operations, and build strong relationships with stakeholders. You'll play a pivotal part in leading the organisation and overseeing its day-to-day functions, while fostering a supportive and productive environment for staff. 
 
This is an exciting time to join us, as AWN will commence a 4-day work week (32hrs) pilot for 6-9 months on commencement of the role. With our highly supportive Board, this opportunity is suitable for both established leaders and those ready to step up.  
 
We’re actively seeking to deepen connections alongside our current engagement with South Asian communities, to actively reach African, Middle Eastern, South East Asian, and other Muslim communities contributing to the rich tapestry of the UK charity landscape. We welcome applications from all backgrounds, provided the candidate brings a strong understanding of and empathy for Muslim communities. 

Key Responsibilities 

Leadership & Operations 

• Oversee daily operations, ensuring smooth running of all charity functions. 

• Manage and lead a growing team, providing support and guidance. 

• Lead recruitment, staff development, and HR management in collaboration with the Board. 

• Ensure compliance with internal policies and manage organisational risks. 

• Develop and monitor operational systems to track progress and outcomes of key initiatives. 

• Foster a positive and growth-oriented work environment, helping staff realise their potential. 

Board Collaboration & Strategic Planning 

• Work closely with the Board to implement AWN’s strategic and operational plans. 

• Assist with budget management, resource allocation, fundraising, and grant management. 

• Take charge of the Annual Report and related documentation, ensuring compliance with Charity Commission requirements. 

• Support the Board in maintaining effective governance, including updating key policy documents (e.g. risk register). 

External Representation & Stakeholder Engagement 

• Represent AWN at stakeholder and partnership meetings, building and maintaining key relationships aligned with strategic goals. 

• Support the team in managing partnerships and providing strategic advice on project delivery. 

• Attend relevant events outside office hours and on weekends when necessary. 

AWN is looking for: 

Essential 

• Strong organisational and independent time management skills, with the ability to manage multiple priorities. 

• Proven experience in operations management, with a track record of improving processes and productivity. 

• The ability to work with and report to the Board of Trustees, including governance and strategic planning, alongside familiarity with charity legislation, guidelines, and best practices. 

• Experience with grant-making, funding, and resource allocation. 

• Experience in building relationships with internal and external stakeholders. 

• Confidence in public speaking and representing AWN at external events. 

• Ability to support staff development and align team goals with AWN’s strategic vision. 

• Strategic thinking, with clear communication of AWN’s vision. 

• Knowledge of the Muslim community and their needs in the UK. 

• Knowledge of GDPR, data protection, and the regulatory landscape for charities. 

• Understanding of the not-for-profit sector, particularly Muslim-led charities. 

Desirable 

• Experience in managing remote teams effectively. 

How to Apply 

We are partnering with Doing Good Recruitment on this appointment. If you require any adjustments to the recruitment process, please do let them know; we’re committed to making this process inclusive and accessible. 

AWN is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description; if you meet most, we encourage you to apply. 

To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment’s application page

We are seeking an inspiring and strategic leader to join us as our Director of Service Delivery. This is a pivotal role leading the design and delivery of our frontline services, ensuring they are high quality, person centred and making a lasting difference in the lives of individuals and communities across Surrey and surrounding areas.

Location: Woking / Hybrid

Salary: £60,000 - £70,000 DOE

Permanent | Full Time (35 hours/week)

Benefits: 26 days annual leave (rising with service) + bank holidays + 1 extra days leave on your birthday, Pension, Access to Simply Health, Blended working, Employee discount programme and more…..

About Us

Catalyst Support, is a respected non-profit organisation in Surrey that’s been supporting people facing mental health challenges, substance use, and wellbeing needs for over 35 years. Operating with values at the heart of everything they do, Catalyst empowers communities through responsive, high-quality services and compassionate care.

About the Role

Reporting directly to the CEO and as part of the senior leadership team, you will provide compassionate and strategic leadership across all operational areas – including mental health, substance use, and outreach – the Director of Service Delivery ensures services are safe, inclusive, and trauma-informed, and that they reflect the diversity and lived experience of the communities we support.

You will hold accountability for service performance, safeguarding, quality assurance, and system partnerships. They work closely with the CEO, the Director of Operations (internal systems and transformation), and the Head of Finance and Resources to ensure operational delivery is effectively supported by infrastructure, systems, and financial stewardship.

Who We’re Looking For

Proven track record of delivering high quality, person led and socially impactful services and managing internal functions

Senior operational leadership experience in health, care, VCSE or related sectors

Experience in managing service compliance and staff wellbeing

Demonstrated success in leading performance improvement and impact measurement

Strong partnership working experience across statutory, VCSE and community systems

Budget management, including responsibility for service level budget setting, monitoring and decision making

Deep understanding of safeguarding frameworks, regulation and operational risk

Strong leadership and coaching skills rooted in empathy, empowerment and inclusion

Applications are open until 29th September, though we may close earlier if we receive a high number of applications, so we encourage you to apply soon. Please note, we are not working with recruitment agencies for this vacancy.

This post is subject to the DBS check. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.

Already experienced in Special Education needs, delivering and facilitating youth projects and looking for a chance to make a big difference to the lives of learning disabled and autistic young people?

Ready to be part of a growing team at a community youth organisation based in Westminster?

We are Caxton Youth Organisation. We are a specialist youth club, creating community, breaking barriers and empowering learning disabled and autistic young people. Over the next three years and beyond, we will aim to reach more disabled young people and become more youth-led - and you could help make that happen.

There are many reasons why the work Caxton Youth Organisation does is important. At Caxton, we want to shape a more inclusive society free from disabling barriers where all young people can lead happy, healthy and more independent lives.

Our team of qualified youth workers and practitioners create a safe, welcoming and inclusive space in the community where disabled and autistic young people can make friends, learn new skills, build confidence, and be themselves.

We're a small charity but our work and impact is long-lasting and holistic. For everyone who works at Caxton, it's more than just a job. All the team want to make a lasting difference to the young people we work with. If this sounds like something you want to be part of then we hope you will consider joining our organisation.

Purpose of the role:

• To provide innovative, exciting and accessible youth work and youth projects to disabled young people aged 11-25 years old.
• To support the running of Girls Group aged 11 – 25 years, including accompanying minibus runs.
• To provide additional support to programme leads where your contribution can make the most meaningful difference. Our programmes are: Independence, Social and Emotional Wellbeing, Employment Support, Creating Communities and Opportunities (cultural experiences), Changemakers (social action), Health and Getting Active (health and fitness) and Greener Futures (environment).
• To support the delivery of our holiday programmes and residentials, providing overnight disturbance cover where you will be responsible for our female members.

Required skills, knowledge and qualifications

• A minimum of 1 years experience in the youth work sector.
• A minimum in Level 2 Youth Work or working towards a qualification.
• A highly motivated, passionate and creative youth worker.
• Strong empathy and a person centred approach.
• Excellent written and communication skills.
• A strong understanding of the principles of youth work as a distinctive practice of informal education and voluntary participation.
• An informed understanding of inclusive practice, with an enthusiasm to learn more and share your knowledge.
• Confident use of Microsoft packages.
• A good understanding of safeguarding and confidentiality.
• Able to work as part of a team and to use own initiative.
• Willing to work regular evening youth clubs, stay on overnight on residentials and work the (very) occassional weekend.

Desirable

• Experience of supporting learning disabled and autistic young people.
• Knowledge of Makaton or other communication aids.
• To have a driving licence
• Ability to drive a minibus (including a D1 licence and MIDAS qualification).
• First aid and/or mental health first aid training.

Essential Safer Recruitment Criteria

1. A cleared Disclosure and Barring Service (DBS) check at an enhanced level. This check is necessary as the work involves dealing with or having access to children and vulnerable adults whilst undertaking normal duties.

2. The candidate must be able to provide at least two relevant references prior to taking up the post.

Caxton Youth Organisation is an Equal Opportunity Employer. We will consider all reasonable adjustments under the terms of the Equality Act (2010) to enable an applicant with a disability (as defined under the Act) to meet the requirements of the post. We encourage applicants from underrepresented groups’.

*For genuine occupational requirement reasons we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).  

Please note that interviews will take place on Tuesday 21st or Thursday 23rd October.

Team: Night Shelters 

Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 7:15am 

• 7:00pm to 8:15am (driver) 

• 9:45pm to 7:15am 

• 9:45pm to 8:15am (driver) 

Pay: £14.50 per hour, or £15.00 per hour when you are the designated driver for that shift. 

Job Purpose

As an Overnight Homeless Shelter Worker, you’ll be part of a small, professional team running Glass Door’s night shelters between November and April. Working alongside at least one other staff member, you’ll be awake and engaged throughout the night, supporting up to 35 guests who are experiencing homelessness. 

Your role is about creating a safe, calm, and welcoming space where guests can rest, feel respected, and be treated with dignity. You’ll build trust through friendly conversation, keep an eye on everyone’s wellbeing with regular checks, and step in when problems arise – from offering reassurance to someone in emotional distress, to calmly handling challenging behaviour, to calling emergency services if needed. 

Most nights are steady and focused on guest support, but there can be moments of pressure. We’ll provide training so you feel confident and prepared. You’ll also help serve a light breakfast in the morning and ensure our equipment is packed and ready for the next night – with one of you driving the van back to base. 

If you’re compassionate, calm under pressure, and committed to helping people move forward from homelessness, this role offers the chance to make a real and lasting difference. 

Job Responsibilities

What You’ll Do 

You’ll be part of the overnight team making sure our night shelters are safe, supportive, and welcoming spaces for everyone staying with us. This is an awake, overnight role, you will be alert and engaged for the whole shift. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Staying alert all night – Carry out regular checks around the shelter (every 20 minutes) to make sure guests are safe, and comfortable. 

• Responding to situations – Calmly manage any issues that arise, such as someone feeling unwell, experiencing emotional distress, or showing challenging behaviour. This may sometimes mean calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health and safety procedures. This includes locking and unlocking doors and making sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift reports and note any concerns or observations. Complete incident forms if needed. 

• Supporting volunteers – Offer direction and guidance to volunteers on shift so everyone works well together. 

• Enforcing behaviour expectations – Address situations where may display challenging behaviour, using a calm and respectful approach, conflict de-escalation training is provided for all staff. 

• Packing and unpacking the van – unload equipment and supplies into the van at the start of the shift and repack at the end of the night. The allocated driver will return the van to base (driver shifts are paid for an extra hour). 

• Restocking supplies – Keep an eye on essentials such as tea, coffee, and toilet paper, and restock from the van when needed. 

• Preparing a simple breakfast – In the morning, help serve drinks, toast, and porridge, and make sure guests are woken from 6am so they can leave by 7am. 

• Tidying and closing down – Gather equipment, pack it away, and ensure nothing is left behind. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. From time to time, you may be assigned online training to complete while on shift. 

• Work to a rota – Shifts will include evenings, weekends, and public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the night shelter running smoothly. 

Person Specification 

Essential 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• For driver shifts: A valid driving licence for a manual vehicle and be willing to drive the Glass Door van. 

Desirable 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.