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Communication officer jobs in bilston, west midlands

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Addiction Family Support, Remote
£28,000 per year (pro rata)
Posted 1 week ago
Help for Heroes, Birmingham (Hybrid)
£33,000 per year
We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.
Posted 3 days ago
Fight Bladder Cancer, Remote
£28,000 - £32,000 per year
Posted 3 days ago Apply Now
Level Water, Remote
£46,000 - £57,000 per year (dependent on experience)
We’re looking for a strategic, creative Head of Fundraising to lead our next phase of growth.
Posted 1 week ago Apply Now
National Energy Action, Remote
£29,064 - £34,267 per year
Benefits Adviser (Hybrid / Flexible) – Help End Fuel Poverty with National Energy Action
Posted 4 days ago
DFN Project SEARCH, Remote
£51,500 - £61,500 per year
Joining the senior Executive Team, with accountability for a number of corporate services (including legal advice, administration and HR).
Posted 6 days ago Apply Now
Closing in 3 days
Teacher Development Trust, Remote
£38,000 - £40,000 per year (FTE)
We're looking for an experienced, proactive Marketing Manager to drive lead generation & nurture campaigns at an exciting time in our growth
Posted 4 days ago Apply Now
Closing tomorrow
Alzheimers Society, Remote
£49,415 - £54,905 Per Annum
Posted 2 weeks ago
Kids Matter, Remote
£28,665 - £30,765 pro rata (£22,932 - £24,612 actual)
Posted 2 weeks ago
Page 7 of 7
Remote
£28,000 per year (pro rata)
Part-time (Two/three days a week)
Permanent
Job description

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Operations Manager

As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.

You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.

Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.

Responsibilities:

  • Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.

  • Train and support staff and volunteers to use key systems:

    • Bitrix24 (CRM).

    • VCC by Call Handling (Helpline telephone app).

    • Three Rings (Helpline rota scheduling).

    • Microsoft Teams/Zoom (video calls).

  • Extract and report on data from key systems to support monitoring and evaluation.

  • Support recruitment and onboarding of new staff and volunteers.

  • Help develop and implement new policies and procedures to support quality and consistency.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Application resources
Posted by
Addiction Family Support View profile Organisation type Registered Charity Company size 21 - 50

Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.

Posted on: 05 August 2025
Closing date: 28 August 2025 at 17:30
Tags: Policy, Training / Learning, Volunteering Management, Operations, Digital, CRM, Data Analysis, Data Protection, Data Science, Database Management, Information Management, Monitoring and Evaluation, Product management, User Experience / UI / UX

The client requests no contact from agencies or media sales.