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Page 18 of 19
London, Greater London (Hybrid)
£40,000 per year
Full-time
Permanent
Job description

This is a great opportunity to join the unique RCJ Advice - Citizens Advice & Law Centre. We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales.

This new role will take overall responsibility for these two court-based offices and the front-line aspect of these services. The role will manage a team of up to 3 employees, and will recruit volunteers, to deliver the work.

The main aims of this aspect of our operations are:-

  • Providing a high quality first point of contact and initial triage service online, by email, telephone and in-person
  • Providing an efficient and well-managed service between clients and in particular our volunteer solicitors
  • Taking responsibility for our two offices to ensure they operate practically and safely for staff, volunteers and visiting clients
  • Developing more efficient and technology-based solutions as to how to  run our front of house and triage service
  • Having oversight of data collection at this initial triage stage 
Application resources
Posted by
RCJ Advice - Citizens Advice & Law Centre View profile Organisation type Registered Charity Company size 21 - 50

RCJ Advice is a unique Citizens Advice and Law Centre providing legal advice and support to people at a time when they need it most.

Posted on: 13 May 2025
Closing date: 29 May 2025 at 09:20
Tags: Advice / Information, Legal / Law, Volunteering Management, Customer support, Justice, Office Management

The client requests no contact from agencies or media sales.