Communications and advocacy manager jobs in clerkenwell, greater london
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: W/c 16 June
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
Following a recent departmental restructure, we’re entering an exciting period for the newly formed content team. This shift in the team structure highlights our commitment to making best in sector content - all in the name of our mission; to ensure all breast cancers are diagnosed early and accurately in young people.
We are looking for an exceptional Head of Content who will be responsible for delivering our holistic content strategy over the next year. You’ll oversee the management, production and strategic placement of all organic content across CoppaFeel!’s channels, and in house paid campaign activations. You will help shape CoppaFeel!’s approach to content so that it appeals, resonates with and converts our key audience of 18 - 24 year olds, as well as our supplementary audiences, across website, email and social channels.
You will work closely with the Head of Marketing and alongside other Heads of Dept, bringing your expertise and knowledge to leadership discussions to help shape the future of the organisation. You will report to the Marketing Director and line manage the Social Media Manager and Digital Marketing Manager, and you will have exposure to the Senior Management Team.
This is a fixed term contract for 13 months.
This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.
Duties & Responsibilities
- Work as a valued part of the CoppaFeel! leadership team to deliver the organisational strategy, shape the culture and influence cross departmental ways of working.
- Deliver the holistic content strategy across digital and social channels (including website, email, search, owned social, content creators and gaming) that will enhance the annual marketing strategy and drive awareness of CoppaFeel! and our mission amongst 18 - 24 year olds.
- Responsible for overseeing a team creating and producing innovative content that’s insight driven and market leading.
- Oversee production plans delivering our year round ‘always on’ organic content (web, email, social).
- Lead and inspire creativity across the organisation with a view to becoming social first in everything we do.
- Work with the Digital Marketing Manager and Social Media Manager to develop and deliver a content optimisation test and learn programme.
- Work with the Digital Marketing Manager to optimise CoppaFeel!’s website and third party agencies to research, plan and execute Search Engine Optimisation and Paid Search strategies.
- Work with the Digital Marketing Manager to develop and deliver the annual Website and Email content plan, including an optimisation plan.
- Work with the Social Media Manager to produce social first content year round, in line with the social media and content strategy.
- Oversee in house paid social media campaigns, primarily on Meta, with support from the Social Media Manager. Deliver training to the Social Media Manager to help them work towards activating these independently.
- Oversee delivery of workflow processes for managing the content lifecycle, including producing, distributing, measuring, and retiring content.
- Ensure all content is consistent with brand guidelines and tone of voice.
- Oversee capacity of the Content Team.
- Line manage the Social Media Manager and Digital Marketing Manager.
- Ownership of the Content Team budget and quarterly re-forecasting.
- Contribute to quarterly all staff team meetings.
- Ensure rigorous reporting and analysis of social and digital activity to ensure delivery of planned KPIs, with an ambition to be constantly improving and evolving.
Skills, Experience and Qualifications
Essential
- Minimum 5 year’s experience working in a management level content focused role, for example a Senior Digital Marketing Manager, Senior Content Manager, Head of Digital Marketing or Head of Content.
- Demonstrable experience in managing and prioritising cross departmental content requests.
- Demonstrable experience of implementing strategic content plans.
- Demonstrable experience of producing creative content.
- Demonstrable experience with activating paid social campaigns.
- A leader with the ability to develop and motivate a multidisciplinary team to achieve high standards.
- The ability to build relationships with and manage senior stakeholders’ expectations and cross-departmental content requests.
- Demonstrable experience of reaching and converting 18-24 year olds (our target audience) via engaging content with a focus on Instagram and Tik Tok.
- Experience of working for a youth focused brand/charity or account (if agency based).
- Experience of working with content creators.
- Excellent knowledge of the ever changing digital and social landscapes, and how tools/AI can help enhance our work.
- Confident decision maker.
- Experience of budget management and forecasting.
- You’ll be data driven and experienced in tracking and reporting on campaign success against KPIs and ROI.
- Line management experience.
Desirable
- Knowledge of the challenges / limitations of working in the charity sector.
- Experience of managing gaming activations.
Application information
Interviews will be held on a rolling basis. Due to the high volume of applications we receive we recommend early application.
Main benefits, Terms & Conditions
Annual Leave: 22 days pro rata (plus public holidays).
Additional Leave: 1 day of leave on our Founder’s Cancerversary, birthday leave, plus office closure over Christmas.
Flexible working: A hybrid working arrangement, working from home up to 3 days per week (pro rata) and Core hours between 10am and 4pm.
Training: We have a budget each year for employees training and development plans.
Flex Friday: Every other Friday you will have off, without a salary deduction, we just ask employees have their work phones with them in case of emergencies!
Equality, Diversity & Inclusion Statement
At CoppaFeel!, we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Dementia Carers Support Officer who can make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge. We are a Queen's Award winning charity with over 30 years experience of supporting unpaid carers in Redbridge. The post holder will focus on supporting carers of someone with dementia, by providing them with advice, information, referrals and access to peer social and learning activities. The role requires an understanding of health and social care services, particularly in relation to support for unpaid carers and someone who can show compassion and understanding to carers in crises or facing complex challenges. A key outcome is ensuring carers can live a healthy and fulfilling life alongside caring and not be at risk of acute isolation.
This is a varied role, suited to someone with the experience and confidence to lead peer groups, activities, outreach and work with professionals at all levels. There is plenty of scope within the role to develop new services in response to carer needs. The post holder will work within a team of Community Support Officers. This is a job-share post with an existing part-time Dementia Support Officer. The role is based mainly in Ilford and throughout Redbridge, with some home working.
Candidates should ensure they understand and adhere to the essential requirements of the role as set out in the Job Description & Person Specification
Our mission is to make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Sepsis Research, FEAT is a dynamic and ambitious charity dedicated to combating sepsis through awareness, innovative research, and community support. Founded in 2013 by a sepsis survivor, Sepsis Research FEAT is dedicated to combating sepsis through awareness, innovative research, and community support. The charity funds world-leading research to improve sepsis outcomes, runs public awareness campaigns, and engages with patients, carers, and healthcare professionals. Recent achievements include identifying top research priorities with the James Lind Alliance and delivering educational initiatives across the UK. Their vision is to #stopsepsisnow and make significant strides against this 'hidden killer'. We are currently seeking a visionary and strategic leader to join our team as CEO (Freelance), with the goal of scaling our operations and increasing our annual turnover from £300k to £1M by 2030.
Key Responsibilities:
· Advocacy and Representation: Act as the public face of the charity, representing its interests at events, in the media, and with policymakers.
· Strategic Leadership: Develop and implement a comprehensive growth strategy to achieve the charity's financial goals.
· Fundraising and Development: Lead fundraising initiatives, including donor engagement, grant applications, and corporate partnerships.
· Financial Management: Oversee the charity's financial health, ensuring effective budgeting, financial planning, and reporting.
· Team Management: Inspire, mentor, and manage a dedicated team of staff and volunteers, fostering a positive and productive work environment.
· Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including donors, partners, and the community.
· Operational Oversight: Ensure the efficient and effective operation of the charity, including program delivery, compliance, and risk management.
Qualifications and Experience:
· Proven experience in a senior leadership role, preferably within the non-profit sector.
· Demonstrated success in fundraising and revenue generation.
· Strong financial acumen and experience in financial management.
· Excellent communication and interpersonal skills.
· Ability to think strategically and drive organizational growth.
· Passion for the charity's mission and values.
Personal Attributes:
· Visionary and strategic thinker
· Inspirational and motivational leader
· Strong ethical standards and integrity
· Collaborative and team-oriented
· Resilient and adaptable
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Alexandra Rose Charity
Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.
Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.
To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.
As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.
About the role
ARC is a data-rich organisation, having made significant progress in our data analytics activities in recent years. Using the CRM Socialsuite , we have developed sophisticated project performance dashboards, which are critical in supporting both our delivery and reporting efforts. Our servers are soon to be hosted in MS Azure, and we are planning to maximise the use of this platform in the coming years. We have also made considerable progress in evaluating and demonstrating the impact of our Rose Vouchers for Fruit and Veg projects. We have developed evaluation tools and theories of change to measure how our work improves the diets, health, and well-being of children, adults and families.
As we launch our new five-year strategy, we are looking for a passionate Data and Insights Officer who is committed to social change, health equity and inclusion, and can coordinate and develop our data analysis initiatives, as well as provide research and analytical support for our research and evaluation work.
Working closely with the Head of Operations and the Impact & Evaluation Manager, this role will play a key part in supporting the assessment and enhancement of the effectiveness of our projects as well as providing essential insights to support the strengthening of our fundraising and reporting efforts and project performance monitoring.
This role is pivotal in ensuring our strategies are data-driven, our outcomes are measurable, and our impact is effectively communicated to stakeholders, local authority funders, and the communities we serve.
We want our organisation to reflect the diversity of the communities we work in and we welcome applications from people from all backgrounds.
Application Instructions
• Please provide a cover letter clearly demonstrating how you meet the role requirements detailed in the attached job pack.
• Your CV
Interview Process: The selection process may include two interviews:
First Interviews: will take place online from the 16th to 19th June
The client requests no contact from agencies or media sales.
We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home, Victim Support Office in London.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in Islington (plus any information about travel, hybrid working, flexible)
As an Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a compassionate, organised, and proactive Support Worker to join our dedicated Carers in Mind team at Richmond Borough Mind. This is a varied and rewarding role, offering both one-to-one emotional support and the chance to help shape an inspiring programme of workshops, peer-led groups, and social events for adult carers supporting loved ones with complex mental health needs.
As part of a small, friendly team, you’ll be central to the day-to-day running of the service—coordinating events, managing communications, and working collaboratively with health and social care partners to ensure carers feel heard, valued, and supported. You’ll need to be confident with digital tools, highly organised, and comfortable working independently as well as in a team. If you’re someone who enjoys connecting with people, thrives on variety, and is committed to promoting wellbeing and recovery, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
It's an exciting time to join our Digital, Marketing and Comms team at MSI UK as we expand (and so does our digital presence!)
Ideally, you'll have experience in social media marketing, but we're not picky on if this is formal or informal - the most important thing you can bring to this role is your enthusiasm and second-nature knowledge of what’s trending (or what will be ) on socials.
Location: Hybrid (expectation to travel for team days/as business requires)
⌚ Contract Type: Permanent, 35 hours per week
Salary:
- Starting from £30,321.51 - £433,505.27 for base locations outside of London, dependant on experience and location
- Starting from £33,353.66 - £36,689.03 for base locations inside of London, dependent on experience and location
So, what will you get up to?
Execution of day-to-day social media activity
Planning content
Engaging with our pro-choice community and allies
Supporting the team on broader digital marketing activities, including website updates and content
We're looking for someone with a digitally native, strategic outlook – it’s a plus if you’ve ever been described as chronically online! You’ll be helping to grow our presence across social media platforms, including when we (spoiler!) launch our TikTok account. It's a great opportunity for someone passionate about reproductive choice, and interested in how storytelling can make a big impact.
Plus, you’ll be a brand guardian, ensuring the look and feel of our owned channels is consistent with the MSI Reproductive Choices global brand, while still relevant and engaging to the local (UK-based) audience.
If you have any questions, please don't hesitate to reach out - we'd love to hear from you!
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
*Please note - interviews for this role will be held on Thursday 5th and Friday 6th June
Job specification
Team: Fundraising
Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. Required to be in the office at least 2 days per week, including Wednesdays (all-staff office day)
Duration: Permanent (with six months’ probation)
Reporting to: Senior Fundraising Manager
Hours of work: 35 hours per week, Monday to Friday
Salary: £29,060 - £32,700 depending on experience
Overview of the role
As the Fundraising Officer, you will play a key role in delivering a range of fundraising appeals and our individual and regular giving programmes. This position also provides plenty of variety and the opportunity to support and develop skills across several income streams. The Fundraising Officer will work collaboratively with the Fundraising and Communications teams and closely with the Senior Fundraising Managers.
What you will do as part of our team
Fundraising activities
Individual Giving
· Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships
· Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship
· Maximise engagement and retention of individual supporters (giving at a lower to mid level) by prompt thanking, excellent stewardship and building effective donor journeys
Fundraising Appeals
· Manage Glass Door’s direct marketing appeals including our flagship annual Christmas appeal – taking the lead on the direct mail and email campaign
· Lead on content development, and implementation of donor segmentation based on giving history, preferences, and engagement levels
· Work closely with the Communications Team to deliver a robust communication plan – actively taking part in the case studies, content creation and digital campaign plans (social media and website)
· Create and implement a follow-up communication plan to thank donors and provide updates on the impact of their contributions
· Undertake evaluations of each appeal’s performance metrics and donor responses to refine future appeals
Fundraising support
· Monitor the Fundraising inbox and respond promptly to ad-hoc queries from individual donors or prospects
· Support the Senior Fundraising Managers with research into current and prospective donors, and compile information to support funding applications and reports
· Thank and steward in-memoriam gifts
· Support the wider team at events e.g. Sleep Out, Christmas Carols and other supporter events
· Opportunity in due course to work towards managing a small portfolio of trusts, foundations and other grant-making bodies which would involve drafting applications and meeting reporting requirements (depending on interest and aptitude)
Fundraising Administration
· Create and update donor records as required on Access Charity CRM database , ensuring relevant records are kept up to date, accurate and consistent at all times.
· Work with Finance and the Income Processing Assistant to ensure accurate and timely processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in the CRM database, banking cash, setting up Direct Debits and acknowledging/thanking donors via email or post.
· Ensure all fundraising activity is compliant with relevant charity and statutory legislation, and the Fundraising Code of Practice
Person specification
Essential
Knowledge and Experience
· Demonstrable experience in a fundraising role
· Understanding and experience of developing and stewarding supporter relationships
· Experience of project management
· Experience of using a fundraising database to segment and select data, produce reports and analyse information
· Experience of copywriting to produce fundraising letters and other materials
Skills and aptitudes
· Strong research, analysis and numeracy skills
· Excellent attention to detail, taking pride in work at all times
· Excellent verbal and written communication skills with a professional telephone manner and the ability to adapt style appropriately
· Ability to work under pressure, manage time effectively and prioritise a varied workload
· Strong interpersonal skills and the ability to build relationships with a wide range of people from a variety of different backgrounds
· Competent IT skills in standard Microsoft packages (Word, Excel, PowerPoint and Outlook) and CRM/supporter databases
Personal attributes
· A confident self-starter with a positive approach who takes the initiative to get things done
· Highly organised with an ability to prioritise and work independently through a calendar of deadlines and goals
· Able to work collaboratively within a team, as well as with different colleagues from across an organisation
· Being compassionate, insightful and sympathetic to the challenges faced by people experiencing homelessness with a passion to help improve their lives
· Willingness to work flexible hours occasionally, for example at evenings and weekends
Desirable
· Experience of project managing direct marketing activities and campaigns.
· Experience of working with Mailchimp and Access Charity CRM
· An interest in developing skills and securing income from trusts and foundations
The client requests no contact from agencies or media sales.
We currently have an opportunity for an Independent Domestic Violence Advocate to join the team in London. This role is full time working 37.5 hours per week and is a hybrid role working from home, our London Office and St. George's Hospital.
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the Role:
You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside health professionals in a hospital environment, although we will consider applicants from other fields providing you are able to demonstrate your knowledge and understanding of domestic abuse.
This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office Victim Support, 3rd Floor, 5-7 Singer Street, London and in co-location at St Georges Hospital.
As a Hospital Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.
- Be comfortable with running group training sessions and be willing and able to share your specialist knowledge with acute staff across the hospital.
- Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.
Please note that the successful applicant will be required to sign an honorary contract with the Hospital Trust in addition to their contract of employment.
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The eoa exists to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy. With 800+ member businesses and a community of thousands of employee owners, we are the national voice for employee ownership in the UK.
Our refreshed strategy is focused on accelerating impact through people powered growth. We’re here to make employee ownership a mainstream business model choice—by expanding the sector, setting the standard for excellence, and building a connected, values-led ecosystem. We do this through sharp insight, high-impact advocacy, and a thriving member experience.
For founders and business owners exploring employee ownership, or for leaders and managers building Great EO businesses, the eoa offers tools, knowledge, experience and connection. We facilitate powerful peer learning, codify what works, and champion the stories that inspire others to choose EO.
Together with our members, we’re creating the conditions for employee ownership to thrive—seizing the political, cultural, and digital opportunities ahead. and this is where you come in.
As Director of Partnerships and Growth, you’ll be the driving force behind the eoa’s external influence and reach. you’ll lead our advocacy and external affairs strategy, build meaningful partnerships, and deliver powerful events programmes that accelerate adoption of Great EO. You’ll also shape the narrative—ensuring our insights, policy recommendations and thought leadership land with impact.
This is a high-profile, senior leadership role at a pivotal time for the EO community. It calls for someone with a track record in advocacy or external affairs, strong commercial acumen, and the ability to lead high-performing teams. It also needs a big-picture thinker - someone who can champion EO, influence change, and help us build a more inclusive, resilient economy.
If you’re excited about the opportunity to grow an economy that puts people at the heart of business, we’d love to hear from you.
Role Details
At the heart of this Director of Parnterships & Growth role is the opportunity to shape the external environment for employee ownership, champion the voice of our members, and lead high-impact strategies that grow both our reach and the sector itself.
You’ll lead on policy, advocacy, external affairs and events—crafting compelling narratives, building powerful partnerships, and delivering programmes that drive commercial sustainability and sector-wide change.
From shaping relationships with key stakeholders and securing strategic sponsorships, to overseeing the delivery of thought leadership, content, and events, you’ll ensure that the eoa is not just part of the national conversation—but leading it.
Your ability to influence, convene, and inspire will be critical to removing barriers to employee ownership and unlocking the potential of our £1.7m organisation to deliver even greater impact.
Join us on this exciting journey where your leadership will shape policy, grow influence, and contribute to our mission of unlocking the potential of people, businesses, and the economy through employee ownership.
This role is remote, however regular travel to our HQ in Brough and across the UK is expected.
Key Responsibilities
- Lead external affairs, collaborating with stakeholders to shape policy, advocacy and best practice that removes barriers and expands EO.
- Establish relationships and secure commercial partnerships and sponsorships, generating revenue to support advocacy, events, and sector growth initiatives.
- Engage key stakeholders to co-produce content that positively influence EO practice and policy and amplify the eoa’s voice in public affairs.
- Oversee delivery of an effective content strategy that delivers our commercial objectives and positions the eoa as the leading EO authority.
- Oversee events programmes, ensuring they drive knowledge-sharing, sector development, and commercial sustainability.
- Represent the eoa at industry forums, policy roundtables, and public affairs events, championing the employee ownership model.
- Collaborate with the Director of Membership & Operations to align advocacy efforts with member needs and engagement.
- Lead and develop high-performing teams, fostering innovation and delivering measurable impact across advocacy, policy, event activities.
Success in this role
Success in this role means having a positive impact on the growth rate, influence and adoption of great EO across the employee ownership sector. Strengthening and expanding stakeholder relationships, driving advocacy impact and securing commercial sustainability through a diverse mix of sponsorships, partnerships will also be indicators of success.
Key outcomes for the role
- Growth of the employee ownership sector. Measured by increased number of EO businesses, heightened sector awareness
- Strengthened corporate engagement. Measured by growth in strategic partnerships, corporate and government engagement
- Strong Commercial Sustainability. Measured by increased sponsorship revenue, secured long-term commercial partnerships
- Increased policy influence. Measured by policy recommendations adopted, increased government engagement
- Enhanced sector insight and intelligence. Measured by utilisation of high-quality data and insights for regular sector related content outputs.
- Development and adoption of best practice. Measured by creation, adoption and promotion of best practice across the EO network.
- Successful events programmes. Measured by iIncreased participation, sponsorship growth, positive feedback.
About you
- Proven expertise in advocacy, public affairs, or policy leadership, ideally within a business, trade body, or membership association.
- Strong stakeholder engagement skills, with experience influencing government, media, and corporate partners.
- Demonstrated ability to drive sectoral or policy change, leading successful advocacy initiatives.
- Strong commercial acumen, with experience in sponsorship acquisition, revenue generation, and developing financially sustainable initiatives.
- Exceptional strategic communication and storytelling skills, able to engage and mobilise diverse audiences.
- Experience in event programme development, ensuring high engagement and sector impact.
- Passion for employee ownership and economic models that promote shared prosperity.
- Innovative, creative, and proactive in problem-solving and strategy execution.
- A confident and transparent leader who fosters collaboration and inclusivity through teamwork.
- Self-aware with emotional intelligence, resilience, and integrity.
Role Summary
- Contract: Permanent
- Hours: Full time, 37.5 hours per week
- Location: Remote, with regular travel to eoa offices and national events
- Salary & Benefits: £65,000 p/a + 7% Pensions. 30 Days leave + Bank Holidays.
- Reports to: CEO
- Management: TBC
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.





The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Fundraising lead (fixed term 12-month contract, 0.4 FTE i.e. 14 hours a week)
JustMoney Movement is seeking a part-time Fundraising lead to help us grow a more sustainable funding base. The role will work with senior staff to develop our strategic case for support to target small organisational/ institutional donors (£1-5k grants/ donations).
We are a Christian charity using education and advocacy to work towards our vision of a fairer, greener future, through the transformation of our financial system and wider economy. We want to grow and diversify our funding base, reducing our dependence on a small number of grants, and building a movement of allies who feel part of the community and are willing to financially support it.
The Fundraising lead will work with senior staff to develop a case for support for our overall strategy and use this to target small organisational/ institutional donors including small trusts; corporates and organisations; and churches.
Role description
· Grade 3.1 expected FTE salary £35,700 pro-rated to 0.4 FTE/ 14 hours a week = £14,280 (subject to annual inflationary pay review).
· Fixed term 12-month contract. This post has funding for 1 year. If successful, there could be scope to extend the role for longer.
· Remote based: this role will be based from home, with occasional travel to meetings in London or elsewhere in the UK, for which expenses will be payable. This role is equivalent to 2 days a week but hours can be worked flexibly through the week.
· This role requires applicants to have the right to live and work in the UK.
· Whilst this is advertised as a staff role, we would consider applications from consultants taking on the role as part of their portfolio.
Please apply via Charity Job with your CV and a cover letter outlining how you meet the person specification below, by 9am on 2 June 2025. Interviews (via Zoom) will be on 9 or 10 June.
Role Requirements
· Develop and deliver JustMoney Movement’s core fundraising strategy for small organisational/ institutional donors (donations/ grants of between £1-5k) targeting small trusts, organisations, corporates and churches.
· Work with senior staff to create a ‘case for support’ for JustMoney Movement’s overall strategy.
· Identify, develop and steward relationships with aligned small trusts, organisations, corporates and churches (in conjunction with other staff, especially the Executive Director [ED] and Director of Movement Building [DMB]).
· Design and implement the initial year of an annual programme of fundraising communications with these audiences including proposals, stewardship and reporting.
· Work closely with the ED and DMB to ensure prospects are passed on for a bespoke approach where appropriate.
· Help to set realistic targets for the ‘foundation’ 12/18 months, and take responsibility for meeting these, providing regular updates to senior staff and trustees.
· Maintain contacts and work with others in the team to develop appropriate systems and processes to support this area of fundraising.
Person specification
Essential
· Empathy with JustMoney Movement’s vision and work.
· Experience of leading one or more of the following areas of fundraising for a charity:
o Small trusts and foundations
o Corporate/ organisational
o Churches
· Experience of developing a Case for Support.
· Creative and imaginative thinker finding new opportunities to reach new potential funders.
· Exceptional organisational skills, including attention to detail and the ability to multi-task.
· Persuasive written and verbal communication skills.
· A strong “can-do” attitude, combining practical, hands-on skills with a strategic mindset.
· Ability to work collaboratively within a small team, as well as working independently.
· An understanding of and demonstrable commitment to equal opportunities, diversity and inclusion.
· As the charity is a Christian organisation, the successful applicant will be expected to be in sympathy with the Christian faith and will demonstrate a commitment to the mission, principles, values and practices of the organisation.
Ideal
· Experience of working in a Christian charity or church setting
· Familiarity with economic justice (e.g. banking, finance or tax justice) issues, especially within a Christian framework
Please download the recruitment pack and use the information to submit a cover letter with your CV outlining how you meet the person specification. The recruitment closes at 9am on 2 June 2025. and interviews will take place via Zoom on 9 or 10 June.
We aim to be the go-to organisation for Christians and churches who want to connect faith, money and justice to seek a fairer, greener world.
The client requests no contact from agencies or media sales.
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IPSEA training to Level 2 is required for this role. Further training and qualifications will be offered and supported.
This role is to support SENDIASS - The Special Educational Needs and Disabilities Information Advice and Support Services and to lead on Youth Facilitator role.
Centre 404 is a leading charity based in North London with an excellent reputation for providing high quality services to children and adults with learning disabilities and their families. This role will be part of our Children, Young People, Families and Engagement service that works with family carers of children and adults who have a learning disability and offers advice, training, support and events throughout the year.
This is an ideal opportunity for an effective and confident individual to bring SEND expertise to the team within a supportive and collaborative environment.
The role will involve providing impartial information, advice and support to parents of children and young people, and young people themselves, who have Special Educational Needs and/or a disability so they can make appropriate, informed decisions about their education - in line with the SEND Code of Practice (2015) and relevant legislation.
You will obtain and process referrals and provide support and expertise at all points along the SEN journey for service users and their families. You will partner with a range of other organisations; local and national, voluntary and community and will variably act as advocate, mediator, facilitator and supporter in the best interests of the children, young people and parents within the service
Knowledge of local authority processes, national policies and legislation and relevant SEND issues will be essential to this role alongside organisational expertise and a real desire to engage with users in order to create and deliver a range of events and activities as part of the sider Supporting Families team.
This is a potentially hugely rewarding role for an individual with significant experience of the SEND Code of Practice offering challenge, autonomy and opportunities for development within a growing organisation.
Please submit a CV along with a cover statement (either within the email itself or as an attachment) addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. The full person specification and job description are available as an attachment to this advert.
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Assistant Editor
c. £30,000
Hybrid Working – minimum 2 days per week in London office
The Talent Set is delighted to be working with a leading international membership organisation that supports professionals in a highly specialised area of legal and financial planning. Renowned for its commitment to education, professional standards, the organisation represents a global network of practitioners who advise families on complex and sensitive matters relating to future planning. We are currently supporting them in the search for an Assistant Editor to join their dynamic Communications Directorate. Working closely with the Managing Editor and Graphic Designer, the Assistant Editor will be involved in the full editorial process, including managing submissions, editing content, coordinating with authors, and supporting publication across digital platforms. This is a fantastic opportunity for a detail-oriented editorial professional looking to contribute to high-quality publications in a meaningful and globally impactful field.
Key Responsibilities:
- Assist in the end-to-end production of two core digital publications, including copy-editing, proofreading, and preparing content for online publication, ensuring high editorial standards are consistently met.
- Act as a key point of contact for contributors, authors, and internal stakeholders, managing communications to ensure smooth collaboration and timely content delivery.
- Upload, tag, and maintain editorial content on the publications’ website using a CMS, ensuring pages are accurate, up-to-date, and optimised for engagement.
- Manage the production and distribution of publication newsletters through Marketing Cloud, ensuring content is timely, relevant, and aligned with audience needs.
- Support content strategy by compiling and writing regular features, such as society news pages, and reporting on website and newsletter analytics to inform future content development.
- Work closely with the Managing Editor and Graphic Designer on daily editorial operations, including organising editorial board meetings and maintaining publication schedules, to ensure the smooth delivery of both publications.
Person Specification:
- Excellent writing, sub-editing, and proofreading skills, with a keen eye for detail and a strong command of grammar and style.
- Highly organised with strong time-management abilities, capable of managing multiple deadlines and editorial tasks simultaneously.
- Collaborative team player with proven experience working effectively across departments and with external stakeholders to produce cohesive and high-quality publications.
- An interest in legal, tax, or financial content or the ability to learn and quick to grasp complex or technical subject matter.
- Strong digital publishing skills, with familiarity in CMS platforms, SEO principles, and analytics tools to support online content optimisation.
- Self-starter with initiative and adaptability, able to work independently in a fast-paced environment and respond flexibly to changing editorial priorities.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: West London Welcome centre, Hammersmith, London
Supervised by: West London Welcome Senior Caseworker
Salary: £36,000 per annum (pro-rata)
Contracted working hours: Maternity Cover up to 12 months - part-time at two or three days a week
Start date: Flexible, but ideally in the first week of July 2025
Staff benefits: Generous sick pay and annual leave, delicious free lunches, beautiful workplace with garden
Main purpose of role: To effectively support refugee, asylum-seeking and migrant members of the West London Welcome (WLW) community with casework and advice on a range of issues and work collaboratively with other staff and volunteers in our advice team.
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Job Description
Duties
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To provide advice and casework support within the WLW advice team to our community members on housing, benefits, asylum support, immigration, health, education, finances, and other issues.
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To keep track of the progress of our members’ cases and ensure that they receive ongoing and holistic support.
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To support our members to understand their rights and entitlements in the areas of housing, benefits, asylum support, immigration, health, education, finances, and other issues.
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To ensure that casework records are compliant with WLW policies and procedures.
General Duties
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Work collaboratively within the WLW advice team to develop the team’s shared skills and knowledge and provide each other with support.
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Help build positive, collaborative relationships with other local and national organisations supporting refugees, asylum-seeking people and migrants.
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To gather data to contribute to the monitoring, evaluation of and reporting on WLW’s work for fundraising, communications, advocacy and reports.
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To attend staff meetings.
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To support with operational and general needs of the charity and staff team, such as with Felix Project groceries delivery, occasional Gail’s collection, and generally helping when and where required when extra help is needed.
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To attend WLW community events and activities when required.
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To support and promote diversity and equality of treatment of our community at WLW.
Person Specification
Experience
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Essential: Experienced in advising and performing casework on housing/homelessness and benefits and other related issues for people newly granted refugee status and others with the right to remain in the UK.
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Essential: Experienced in advising those in the Home Office asylum system.
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Desirable: Immigration Advice Authority (IAA) Level 1 or Level 2 qualified in Asylum and Protection or Immigration.
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Essential: Up-to-date knowledge on one or more of the following issues: housing (particularly for refugees and asylum-seeking people), benefits, asylum support, immigration, community care, health, or related issues.
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Essential: Demonstrable commitment to migrant justice, anti-racism and equal opportunities for all.
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Desirable: Certificate in Generalist Advice work or equivalent qualification, or equivalent level of experience and skill.
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Desirable: Lived experience of refuge or migration.
Skills
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Essential: Ability to build collaborative relationships with a wide range of people from diverse backgrounds, quickly establishing high levels of trust.
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Essential: Excellent oral and written communication and negotiation skills.
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Essential: Ability to communicate sensitively with vulnerable people.
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Essential: Effective time-management skills and ability to prioritise own workload.
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Essential: Ability to work flexibly and adapt easily to quickly-changing and challenging situations.
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Essential: Understanding of safeguarding and Equality and Diversity, and ability to challenge discriminatory behaviour.
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Desirable: Able to speak a language other than English that is widely spoken by refugee and asylum-seeking communities in London, such as Farsi, Arabic, Spanish, Tigrinya or Amharic.
Personal attributes
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Essential: Energetic, compassionate and empathetic.
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Essential: Ability to work quickly and efficiently.
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Essential: Be an excellent, confident, friendly, and fluid communicator, with the ability to connect quickly with people with ease.
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Essential: Understanding of working within professional boundaries.
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Preferred: We would ideally like the post-holder to live within a West London borough, in order to easily perform on-site casework, but this is not required.
The client requests no contact from agencies or media sales.