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You’ll also support student voice, deliver induction activities, and ensure student feedback is heard and acted on. If you’re interested in running outreach activities, delivering talks to students and supporting Student Reps this is the role for you.
Main Duties and Responsibilities
Outreach & Engagement
· Lead on the planning and delivery of outreach activity (such as stalls and interactive activities) to promote the Students’ Union (specifically the Academic Experience Team’s) services, helping students understand what support is available to them.
· Build relationships with external charities and organisations, coordinating their involvement in on-campus outreach activity to raise awareness of support services relevant to students.
· Develop creative, inclusive approaches to increase student awareness and participation, particularly among students who may not usually engage.
· Collaborate with the Representation Coordinator, Community Events Team, and School & Student Community Organisers (SCOs) to design and deliver outreach that raises awareness of key academic and student issues, including initiatives for awareness weeks and heritage months.
· Monitor impact by monitoring attendance and engagement, in addition to gathering feedback to understand what worked well and continuously improve future outreach.
Induction & Student Transition
· Support the Academic Experience Manager in booking and coordinating SU induction talks for the start of each Semester.
· Deliver engaging induction talks and sessions to help new students understand how they can get involved and shape their academic experience.
· Ensure students are aware of key opportunities such as becoming a Student Rep and how to share feedback with the SU.
· Collect feedback on induction sessions and use this to improve content and delivery for future students.
Student Representation Support
· Support the delivery of Student Representative recruitment & training, helping reps understand their role and how to represent student views effectively.
· Work with Reps throughout the year to keep them engaged, confident, and active in their role, by hosting drop-in sessions and forums.
· Support the administration of Student Representation, helping students share feedback and ensuring it is used to inform improvements.
· Support the planning, organisation and delivery of School Student Forums and attendance at Programme Academic Experience Groups (PAEGs).
· Support the Academic Experience Team with day-to-day administration, including monitoring shared inboxes, responding to student queries, and helping ensure timely communication with Student Representatives.
Communicating Student Voice
· Work collaboratively with the Marketing Team and Representation Coordinator to develop and deliver regular reporting on student voice activity, including showcasing the impact of work led by Student Reps and SCOs
· Work in partnership with the Advice and Insight teams to support the effective use of student feedback mechanisms, including:
o Coordinating the collation and organisation of student submissions
o Assisting in the analysis and interpretation of feedback data
o Ensuring timely and meaningful reporting back to students and stakeholders on key themes and outcomes
Supporting The Wider SU Team
· Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.
· Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).
General Duties
· Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.
· Ensure the effective and efficient day to day running of the department.
· Contribute towards the delivery of the SU’s strategic plan.
· Attend conferences, training events and meetings as necessary.
· Build and maintain effective relationships with external stakeholders and providers
· Undertake individual projects as required for the benefit of Herts students.
· Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.
· Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.
· Be sensitive when handling confidential information.
· Respect the democratic structure of the SU at all times.
· Abide by the Union Constitution and Union policies and procedures at all times.
· Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.
· Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.
The client requests no contact from agencies or media sales.
Thank you!
Market Research Analyst (Insights Coordinator)
We’re looking for someone who is passionate about using data and insights to empower our student leaders and staff to make change and ensuring we are the experts about our students. You’ll join our Insights Team to expand our sector-leading insights function and collaborate with other Guild departments and University stakeholders to deliver strategic and student-facing projects, and build data curiosity across the organisation.
The Role
Role: Market Research Analyst (Insights Coordinator)
Hours: 35 hours per week (to be worked flexibly)
Salary: £26,586 per annum
Contract: 24 month fixed term
Location: Exeter/Hybrid
Who are we?
Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of, our members.
The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.
What will you bring?
· You’ll have experience in planning and delivering research projects
· You know how to use Microsoft Excel and PowerBI (or similar) to transform and interrogate data
· You’ll be able to communicate data in easy-to-understand formats
We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond.
Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.
You can view the role profile amd find how you can apply via our website.
For general enquiries, please contact us - details can be found on our website.
How to Apply?
Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:
- Please outline your experience of gathering and analysing data to produce recommendations
- Please tell us about your approach to summarising data into easy-to-understand formats for diverse audiences to empower change
- What is your understanding of our values, and how would you use them to shape insights and research at the Guild?
Please note:
- We will contact you to let you know the outcome of your application. This can sometimes take a few days.
You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa. - Applications received after the above closing date will not be considered.
A message from your new Manager
Amy Holden, Senior Research and Insights Manager
If you'd like an informal chat with me to find out more about the role, the team and what we’re looking for in our Insights Coordinator, please get in touch - I would love to hear from you!
Dates for your Diary
· Closing Date: Monday 20 July at 10am
· Shortlisting: Wednesday 22 July
· Interviews: Thursday 30 July
We look forward to hearing from you!
Registered Charity
51 - 100
Helping students to Love Exeter.
The client requests no contact from agencies or media sales.
Thank you!
The Education Quality Manager role leads and sets the strategic direction for the team providing support and development of academic representation at Arts SU, enabling effective voice and ensuring a better academic experience for students at UAL.
If you’re passionate about representation, love governance and quality assurance, and are skilled at navigating competing priorities whilst supporting your team, we’re looking for you! No day is the same for the Education Quality Team, but a drive to support students and enable them to challenge institutional structures is a must for anybody in this role.
JOB PURPOSE
- To lead and set the strategic direction for the team providing support and development of academic representation at Arts SU.
- Develop and lead ambitious plans to evaluate and develop the academic representation system at UAL, building engagement levels, impact, and visibility year on year.
KEY RESPONIBILITIES
Leading a high performing team:
- Provide leadership, strategic direction and day to day operational management of the Education Quality Team; motivating, supporting and developing team members to ensure that they have the necessary skills and knowledge for their roles as well as manage performance.
- Develop succession plans and identify training and development requirements within the team.
- Develop a proactive results driven culture within the team, ensuring agreed objectives and targets are delivered, whilst promoting a collaborative approach to working with internal departments.
- Identify the need for, recruit and manage student staff as necessary.
- Be accountable for the quality of outputs of the team.
- Provide support to the student officer team helping and equipping them to be knowledgeable and informed representatives.
- Ensure the whole organization is aware of and understands the work of the Education Quality team.
Strategic Development
- Lead the Academic Representation’s System’s involvement with the University’s quality assurance processes.
- Oversee the development of systems and processes for capturing, tracking, and sharing student feedback, issues and the impact of academic representation.
- Lead the analysis of student feedback to advise and support student representatives to lobby and influence the University’s policies, procedures and practice.
- Lead the promotion of the service within UAL, building relationships with relevant stakeholders and making it easy for staff and students to understand the purpose of the team and its work.
Financial & Resource responsibility
- Manage a substantial Education Quality Team budget, being responsible for resources that are allocated to the department and ensuring these are effectively managed and controlled.
- Review and establish processes, systems and policies and where appropriate standard procedures for activities to maximise efficiency, ensure deadlines are met and to ensure a positive return on investment.
Oversight & development of Academic Representation
- Manage and support Education Quality Coordinators to deliver Arts SU’s academic representation systems bringing support for representatives and innovation around student engagement.
- Provide day-to-day management of our academic representation system, including managing relationships with UAL staff who work on this system in Colleges, Schools and Academic Quality.
- Work to further develop our partnership with the University to establish the Education Quality Team as expert practitioners and a source of good practice on student engagement, representation, and co-production.
- Work in partnership with staff and elected officers to deliver a holistic and high-quality academic representation system, including managing the election, training, year-round engagement and development of academic representatives and other related roles as relevant.
- Work closely with colleagues to support and deliver successful SU elections and awards events.
Policy & Officer support
- Lead the Education Quality Team’s work in providing comprehensive policy support to Arts SU’s Full-time Officers and School Representatives on education issues and developing effective lobbying strategies to influence the policies that impact students’ lives.
- Support engagement in College committees and working groups by maintaining an accurate and up-to-date record of representatives and staff committee responsibilities, accompanying representatives where appropriate and coordinating a system for committee briefing and de-briefing.
- Work with colleagues to deliver high profile campaigns based on evidence and insights.
- Work with the wider team to develop relationships with academic societies, and to develop their ability to support student representation and engagement.
- Provide regular and structured reports or presentations to colleagues to support strategic decision making throughout Arts SU.
Benefits and perks
Our staff enjoy working in a dynamic and supportive environment that prioritises their personal and professional development. Our annual staff satisfaction survey shows that staff value the opportunities they have to learn and grow within their roles. We perform highest in the areas of personal development, relation- ships with managers, work atmosphere, and relationships with colleagues.
- Generous holiday entitlement (over 40 days)
- A summer 4 day working week
- Family Friendly policy
- Cycle to Work scheme
- NUS TOTUM staff discount
- Flexible working
- Employee Assistance Programme (EAP)
- Long service award
- Free staff places on UAL short courses
The client requests no contact from agencies or media sales.