Communications And Engagement Manager Jobs in Farringdon, Greater London

12 Months’ Maternity Cover

Desired start date: 6 January 2025

Reporting to the Public Engagement Manager, the Public Engagement Officer will work as part of a team to deliver our mission of meaningfully involving patients and the public across Academy activities and in the way we work.

You will collaborate with colleagues across the Academy, our Fellows and our grant awardees to help deliver projects that ensure the Academy connects with patients, carers and members of the public in new and accessible ways. You will organise and evaluate programmes that feed public views into our policy advice and grants and careers programmes. Our current priorities include supporting more diverse communities to take part in conversations about health and research and developing new workstreams on health inequalities and climate change.

You will do this all by building strong relationships with public and patient groups and connecting with individuals to understand and provide the support they need to be involved in our work.

What you will be doing:

• Support the delivery of events, workshops and training to feed public, patient and carer views into our policy, career development and grants programmes.
• Research and scope topics, formats, speakers, audiences and participants for public engagement and involvement activities.
• Assist with data collection, analysis and reporting for programme and event evaluations.
• Develop resources and deliver processes that support participants in Academy engagement and involvement activities - particularly administration for patient payments and arranging individual access and support packages.
• Make connections with people, organisations and communities to broaden participation in Academy public engagement and involvement activities.
• Connect with colleagues across the organisation to encourage and support their participation in engagement and involvement activities and knowledge of best practice.
• Identify and connect with non-traditional or underserved audiences for engagement projects and ensure public engagement activities promote diversity and inclusivity.

You are:

• Passionate about involving patients and the public in decisions and actions to improve people’s health and exploring ways of recognising the expertise and experience of different people.
• Willing to put people at the centre of everything you do, understanding and responding with compassion and empathy to the needs of individuals.
• Energetic and passionate about championing diversity and inclusion across Academy engagement activities.
• Someone who enjoys working closely with others as part of a small team and getting stuck into a variety of projects
• Organised and thrive on finding ways to make things run better, while also keeping day-to-day operations running.

Skills and abilities:

• Knowledge of public and patient engagement activities gained through education, employment or as a lived experience, patient or carer representative.
• Excellent interpersonal and communication skills with the ability to form good working relationships with people from diverse backgrounds.
• Good listener able to use compassion and empathy to understand people’s needs.
• Good IT and administration skills with experience of applying them to support projects and events.
• Ability to write in concise and accessible language and produce resources that can be easily understood by others.

Note: Your skills and experience might come from an interest in science and health gained through study, volunteering, or a previous job. Alternatively, you may come from a lived experience perspective, having participated in involvement or advocacy work as a patient or carer, and looking to build that experience into your career.

Benefits

• Salary progression framework.
• Hybrid and agile working.
• 29 days annual leave including Christmas closure dates, plus bank holidays.
• Pension (the Academy offers a flexible contribution structure with a minimum employer contribution of 8% up to a maximum of 13% of gross salary, with an employee contribution ranging from 3% to 8%).
• Life assurance.
• Season ticket travel loan (interest free).
• Family friendly benefits - enhanced maternity and paternity leave (subject to qualifying period), coaching for parents returning to work).
• Subscription to Headspace and Class pass.
• Staff training to support your development including EDI training.

For more information and to apply, please visit our website.

Closing date: 9.00am on Monday, 18 November 2024.

Interview dates: 26 and 28 November 2024 (held online).

The Royal Institution (Ri) is an independent charity which has been connecting people with science for over 200 years. Founded in 1799 through the wonderful generosity of 58 patrons, to this day we remain based in our original, magnificent, Georgian home in central London. Thanks to the support of those early philanthropists, the Ri has inspired generations of scientists over the years whose discoveries have helped shape our modern world.

The Ri has a clear vision that ‘Science is for Everyone’ and it is our belief that everyone should have equitable access to science. Through our packed event programme available in person or online, our UK schools outreach and social impact initiatives, and our global digital reach including over 1.5m YouTube subscribers we achieve our mission by connecting people with scientists to explore science together.

The Ri is a small and welcoming environment with a creative team who are committed to nourish everyone’s desire to engage with science.

We are looking for an experienced corporate fundraiser to join our Fundraising Team. You will be a compelling and engaging communicator who can work at all levels of the organisation to cultivate and develop the relationships that will enable the Ri to achieve its strategy. You will be a strong account manager and skilled in securing new business, managing a portfolio of corporate supporters at different stages – from prospecting through to pitching, contracts negotiation and partnerships renewal.

Do you see yourself working for a reputable and treasured organisation dedicated to engaging the public with science? Then this fantastic opportunity is for you!

You must be comfortable working with a small team but also successful in working with sponsors in a corporate setting. You should also be able to identify and meet sponsor needs, drawing on creativity and problem-solving skills to offer tailored sponsorship propositions. You will have a varied portfolio of sponsors from day one with household brands from across the tech, pharma and financial services industries. Strong presentation and communication skills are a must. 

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

As the Philanthropy Manager, you will oversee the development of existing high-net-worth (HNW) donors and cultivate new high-net-worth prospects. You will work closely with key Third Party supporters to establish our presence nationally. A key part of your role will be to strategise to identify new high-net-worth donors and create long-term relationships, ensuring that Muslim Aid becomes their charity of choice. You will also collaborate closely with fundraising and supporter services to organise tactical, innovative, bespoke, and strategic events that meet the needs of high-net-worth donors and maximise major gifts like no other.

About the Role:

1. Develop a three-year high-net donor strategy with stakeholders that drives long-term sustainable revenue and year on year growth.
2. Develop short-, medium- and long-term strategies to maintain engagement, retention and increase revenue with existing and prospective donors that supports our organisational strategy.
3. Design and evaluate business plans to maximise return on investment and drive continuous improvements.
4. Develop a full Philanthropy & Legacy system to review fundraising forecasts, review progress and implement quarterly tactical activation plans to recover potential losses.
5. Develop and manage annual philanthropy budgets and KPI’s in line with 5-year strategy.
6. Be a Brand ambassador ensuring that all external engagements align with the organisation’s values and messaging.

About You:

To be successful in this role, you will need:

1. Significant experience in fundraising, corporate relationship and/or high-net donor development.
2. Proven track record in implementing corporate / business / high-net donor strategy and achieving challenging targets.
3. Knowledge of a wide range of fundraising mechanisms including CRM, sponsorship, brand association and employee fundraising.
4. Building and managing stakeholder networks.
5. Ability to work within a team structure as well as independently, be creative, take initiative, be attentive to detail and possess excellent interpersonal communication skills.

Why you should apply:

Join Muslim Aid as a Philanthropy Manager and drive impactful partnerships with high-net-worth donors. You will develop relationships with existing and new donors, working with key supporters to build our national presence. Your role includes strategizing to make Muslim Aid the charity of choice for HNW individuals and collaborating on unique events that maximise major gifts. Apply now to make a transformative difference!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 additional privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Workplace Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV. 

InCommon is a charity bringing generations together. We create opportunities for young people and older people to learn from one another, fostering mutual inspiration, growth, and a stronger sense of community.

We're looking for a Programme Manager to develop our Empower programme. In this role, you'll be supporting grassroots intergenerational projects across the country to start and flourish through an online platform and support offer.

You’ll match up schools and retirement homes, build relationships with key stakeholders and support them to use the platform to coordinate intergenerational projects. Your efficient, thoughtful and professional approach will build trust and lead to close working relationships.

This is a really exciting new stage of the programme’s development and has the potential for you to build the Empower team. You’ll also be joining InCommon at an exciting stage of our evolution, with lots of opportunity to add value and guide the direction of a growing charity.

This is the perfect role for you if:

• You’re reliable, trustworthy and authentic
• You take responsibility and deliver results
• You’re a collaborative team player and great communicator
• You’re creative and excited by digital design
• You’re flexible, self-motivated and enjoy working in a fast-paced environment
• You can lead collaboratively and have experience of line management

An exciting opportunity has opened up for a talented and experienced Communications Project Manager to join a leading international development charity and help drive forward a sector-leading research project.

As Communications Project Manager, you’ll be the linchpin in delivering two high-impact projects, collaborating across departments to ensure strategic alignment, manage stakeholders, and keep everything running on time and within budget. This is an ideal role for someone with a strong background in project management within communications, particularly if you thrive in complex, cross-functional settings.

What You'll Do

• Oversee two strategic projects, managing timelines, milestones, and budgets to ensure successful completion.
• Work across diverse teams to drive decision-making, address challenges, and keep the project moving.
• Coordinate with senior-level stakeholders and ensure effective communication across various time zones and cultural contexts.
• Document progress, evaluate key performance indicators, and host retrospectives to identify insights for future projects.

Person Specification 

• Proven experience leading complex projects with senior stakeholders
• Exceptional communication and negotiation skills
• A detail-oriented, highly organised project manager who can navigate changing priorities with ease
• Experience in managing budgets and cross-functional collaboration
• Previous experience in communications or marketing is preferred, and project management qualifications are a plus.

Apply today to be part of a team that’s dedicated to making a difference!

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Reporting to: Head of Marcomms & Digital 

Place of work: Remote, but some travel to Central London

About Media Trust   

At Media Trust, we believe it’s by giving everyone a voice that we’ll get to a more equal society. That’s why we work with charities to strengthen their storytelling, campaigning, press engagement and social media. We do this through media, communications and digital skills training delivered with our media and creative industry partners and by matching charities looking for content creation and other media-related support with media industry volunteers looking to give back. At the same time, our programmes for under-represented talent are giving young and diverse talent the creative media skills, access and mentoring to break into the media.  For more information about Media Trust’s work, see our 2023 Impact Report.  

We are looking to hire a Digital Manager to join our small but highly effective team. As the Digital Manager, you will play a vital role in driving and managing the delivery of our digital transformation strategy, working with key internal and external stakeholders to enhance our digital tools like our Volunteer Matching Platform, and achieving better engagement with the people we support.

This is a great opportunity for a highly motivated digital manager with relevant experience to join a purpose-led charity that is ambitious about using digital tools and technology to achieve greater social impact. 

Key Responsibilities: 

• Digital Strategy: Contribute to the development of our digital strategy to enhance user engagement, improve platform performance and support our overall goals  

• Stakeholder Coordination: Work closely with internal teams (e.g., Marketing, Programmes, Volunteering, Partnerships) to understand their digital needs and translate them into actionable digital strategies. Communicate effectively with external partners, agencies, and stakeholders to ensure smooth project delivery 

• Support Management of Programme Data: Support data-driven programme design, delivery and measurement of impact across programmes and services through digital solutions, data collection and analysis 

• Analytics and Impact Measurement: Configure analytics tools (e.g., GA4, Salesforce Analytics) to track the performance of digital marketing channels and provide actionable insights to the Marcomms team for campaign optimisation and stakeholder reporting 

• CRM Management: Oversee the day-to-day management of our Salesforce CRM system, ensuring data integrity and optimisation for fundraising, communications and stakeholder engagement 

• Website Management: Manage the Media Trust website (built on WordPress), ensuring it is updated, functional, accessible, optimised for performance, SEO and user experience 

• Agency Management: Coordinate with external website and CRM agencies, ensuring timely delivery of projects, troubleshooting and alignment with our organisational objectives 

• Line Management: Manage the Digital Coordinator, providing guidance, support and performance management to ensure effective delivery of our digital priorities 

Key Skills and Experience: 

• Proven experience with CRM systems (ideally Salesforce), including customising workflows, reports and integrations 

• Hands-on experience managing websites (ideally WordPress), including familiarity with plugins, SEO best practices and web analytics 

• Demonstrable experience of working with external agencies to manage website and CRM development 

• Excellent communication skills, both written and verbal; able to work effectively with internal teams and external partners 

• Strong project management skills; able to juggle multiple priorities and deliver projects on time and within tight budgets 

• A good understanding of how digital infrastructure can support the monitoring and evaluation of programmes through data collection and analysis 

• Experience of interrogating data to generate actionable insights and drive decision making 

Desirable: 

• Knowledge of digital marketing techniques, including email marketing, social media, and Google Analytics 

• Line management experience, with the ability to motivate and develop others 

• Ideally, experience in the charity or non-profit sector 

Working at Media Trust   

Media Trust is an ambitious charity, full of passionate people. We are a small and dynamic team that works collaboratively and supports each other to achieve our vision of a more representative media and equal society where everyone has a voice. We are looking for motivated, agile, and value-driven people to join our team.  In return we offer:  

• Remote working with a monthly co-working allowance  

• 30 days annual leave (plus bank holidays)  

• Flexible First employer  

• Opportunity to work flexible hours  

• Pension contributions  

• 2 volunteer days each year   

• Opportunity to attend up to two Media Trust Open Courses each year at no cost to you  

Flexible working at Media Trust   

Media Trust values and respects all differences in people (seen and unseen). One of the ways we do this is by actively encouraging staff to work in ways that best suit their needs and our flexible working policy outlines many of the options available, such as part-time and term-time working, job sharing, home working and working compressed hours. Please talk to us at the interview about the flexibility and equipment or other support you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.   

Media Trust values diversity and is an equal opportunities employer.  

Registered Charity no. 1042733   

Do you have a passion for social justice, are incredibly organised and ooking to support the growth of a social enterprise. Are you interested in community land trusts, cultural spaces and ecosystems that support minoritised commuinities?

Stour Trust CIC is a social enterprise dedicated to improving the social and economic lives and wellbeing of local people. We innovate new models of community-led regeneration through: 

• Democratising access to built space and assets by influencing policies to deliver racial, social, and economic justice for under-represented communities.
• Bridging the gap between local communities and the buildings/assets that exist within them to serve the common good.
• Supporting the development of art and creative practice to foster radical imagination for a more just, equitable, and regenerative future.

Job Summary

The Project Assistant and Communications Lead will support projects aimed at advancing social justice and improving the lives of marginalised communities. This role involves facilitating project activities, managing communications, and providing high-level administrative support to further our mission of creating positive social change. The ideal candidate will demonstrate strong collaborative skills, work independently, take initiative, and effectively support team members and stakeholders.

Key Responsibilities:

Project Assistance:

• Provide comprehensive administrative and organisational support for project teams working on social justice initiatives such as community led ownership of land, building & spaces, cultural projects, project design and campaigns.

• Manage project schedules, calendars, and coordinate meetings

• Prepare and distribute project-related documents, reports, and presentations

• Handle project correspondence and respond to enquiries from stakeholders

• Assist with the maintenance of project files and documentation

• Independently coordinate and support grassroots activities, including community outreach and stakeholder engagement.

• Take initiative in supporting the planning, execution, and evaluation of events that amplify the voices of marginalised communities

• Autonomously support the co-design  and implementation of projects that address systemic inequalities

• Facilitate collaboration with community partners and stakeholders to ensure projects meet the needs of those we serve

Communications:

• Manage calendars, communication and 

• Support the development, implementation, and evaluation of communication strategies that effectively convey our social justice mission

• Independently create and manage the production of compelling content that highlights the experiences and stories of marginalised communities

• Effectively manage and grow social media channels to engage supporters and raise awareness about social justice issues

• Oversee the production of accessible and inclusive communications materials for diverse audiences with minimal supervision

• Support the organisation and promotion of community events, workshops, and advocacy campaigns

The Alan Turing Institute

Named in honour of Alan Turing, the Institute is a place for inspiring, exciting work and we need passionate, sharp, and innovative people who want to use their skills to contribute to our mission to make great leaps in data science and AI research to change the world for the better.

Please find more information about us here

BACKGROUND

The External Communications Officer forms part of the Communications and Engagement Directorate, reporting into the Senior External Communications Manager. Given the growth of the Institute, the external communications officer would join a busy team in a vibrant and energetic communications and marketing department. The postholder manages a wide portfolio of projects, announcements and collaborations, working with stakeholders and partner organisation at the local, national and international level. The External Communications Officer will provide proactive comms planning and project management, media support, advice and expertise on matters relating to the Institute’s external communications.

CANDIDATE PROFILE

We’re seeking a candidate with strong written & oral communication skills and demonstrable experience of collaborating with peers & technical experts to create engaging, insight driven communication plans. You should have strong knowledge of current communication industry trends and experience in working with the media in a press office or communications environment. The ideal candidate will be comfortable with liaising and influencing a diverse range of stakeholders and be able to work flexibly whilst managing a varied workload to tight deadlines.

DUTIES AND AREAS OF RESPONSIBILITY

External communications

• Support priority Turing projects (such as our grand challenges) by being a key contact point for research teams, providing trusted advice and working with your colleagues in the wider comms and engagement directorate to create and deliver related communications plans
• Create content for the organisation’s social media and website
• Sourcing, writing or editing accurate and creative content such as newsletter articles, blogs, case studies, researcher spotlights or briefing documents
• Deputise for the Senior External Communications Manager where required

Media relations

• Monitor media coverage and prepare regular evaluation reports
• Coordinate media activities, arranging spokespeople for interviews, attending press conferences and preparing necessary briefings
• Advise senior staff members on written responses to the media, proofreading and rewriting statements as needed
• Ensure timely response to media enquiries, manage shared inbox and occasionally be on--call when required
• Develop and maintain relationships with key journalists and external partners
• Identify potential opportunities for media outreach, work with Institute partners and outside organisations to co-ordinate, write and disseminate press materials.
• Manage announcements, liaising with colleagues across the Directorate to co-ordinate website and internal communications messages

Person Specification

• Experience of working with the media in a press office or communications environment, and or journalistic experience
• At least one years’ coordinator level experience in a fast-paced communications, media or press office environment
• Experience of planning communication activities such as announcements, projects or campaigns
• Ability to work with complex information, make it accessible/strong writing skills and ability to work with experts
• Experience of Microsoft applications
• Interest and/or knowledge of media outreach
• Experience of fielding, handling media enquiries

Please see our portal for a full breakdown of the Job Description.

About Resolve

Resolve is a local charity with a lot of heart.

Our purpose is to meet the needs of local people who need substance misuse treatment, are homeless or are experiencing poverty. We help people move to manageable, positive lifestyles where they can contribute and enhance their local community.

We know we make a difference because our clients tell us “I was in deep despair, but I was supported beyond belief. It made me feel a much brighter, bigger person. I don’t feel like a broken mum anymore.”

Alongside high levels of job satisfaction, staff also get generous holiday entitlement, flexible working, ongoing training, free parking and employee wellbeing support.

 About the role

The Fundraising Manager will play a pivotal role in the growth of Resolve. Funded for five years by The National Lottery Community Fund, the Fundraising Manager is central to securing the resources necessary to provide essential Drug and Alcohol treatment services ensuring organisational sustainability.

Resolve is currently reliant on Trusts and Foundations for funding, and you will spearhead efforts to diversify our income streams and expand our donor base.

Your responsibilities will encompass developing and executing a robust fundraising plan, forging strong relationships with key donors and surpassing fundraising targets.

This is a senior role and you will contribute significantly to organisational strategic initiatives, ensuring long-term sustainability and growth.

About you

· Strong evidence of fundraising success with a track record of raising income from donations.

· Experience of developing and delivering fundraising plans, alongside working towards and exceeding targets.

· First class communicator (verbal and written) with the ability to communicate to a range of audiences.

· Proven ability to build strong and lasting relationships with stakeholders and supporters.

· Innovative, bold, ambitious and creative.

· Adept at collecting both data and client’s stories to demonstrate the impact of our work.

Other roles you may have experience of: Business Development Manager, Donations Manager, Community & Events Fundraiser, Relationship Manager

For full details please see the recruitment pack. Apply either through CharityJob or submit a CV and a covering letter outlining how you meet the person specification. The closing date is Monday 4 November 2024, 12pm with interviews on Monday 11 November 2024.

Tottenham Hotspur Foundation (the Foundation) is a registered charity and the community arm of Premier League football club Tottenham Hotspur. The Club, through the Foundation, seeks to use the power and unique appeal of football to provide opportunities that change lives throughout its local community.

The Foundation is based at the Grade II-listed 18th century Percy House on Tottenham High Road – painstakingly restored by the Club as part of the wider sport-led regeneration of the area.  We are driven by a passion for creating positive change in people’s lives within an area of significant socio-economic deprivation, yet where a vibrancy and richness of talent and ambition exists.  The Foundation harnesses and builds on this through a range of projects and initiatives to pursue, achieve and sustain desired impacts and outcomes, utilising partnerships within the private, not-for-profit, and public sectors.

The Foundation is seeking a Digital Communications Coordinator to support in overseeing its presence on the Club website and develop the Foundation’s social media presence through planning, production and distribution of compelling digital content showcasing how the Foundation inspires and empowers people living within our local communities to thrive. The role will also involve assisting with the Foundation’s digital marketing outreach.

JOB PURPOSE

• To support overseeing the Foundation’s presence on the Club website, ensuring it amplifies the Foundation’s voice and fosters meaningful connections and engagement with all stakeholders.
• To develop and help maintain the Foundation’s social media presence – this is an exciting time to get involved, with the Foundation discussing its launch on Instagram and some other major platforms.
• To play a key supporting role in email marketing and provide analysis reports on all things digital.

KEY RESPONSIBILITIES

• Work with the Foundation’s growing fundraising & communications team to develop digital and social media strategies that meet the organisation’s objectives.
• Produce high-quality digital content in the form of videos, infographics and more.
• Maintain on brand and up-to-date presence for the Foundation on the Club website.
• Provide support in the implementation of email marketing to key Foundation audiences.
• Produce regular analysis reports, utilising data and responding to what it tells us.
• Spend time working at Foundation activities and across Club sites to understand what stories there are to tell and how we can best share them.
• Help lead the testing and implementation of digital trends and tools.
• Work with Foundation staff and beneficiaries so that content is not just about them, but led by them.
• Participate in staff training offered by the Foundation.
• Perform all responsibilities in line with legislative guidance and Club/Foundation policy on safeguarding, ED&I practices and environmental sustainability.
• Due to the nature of the industry and the role, some out-of-office hours work may be required from time to time, including evenings, weekends and bank holidays.

PERSON SPECIFICATION

• A creative mind, daring to try new ways of working and with the drive to take forward ideas independently.
• Confidence in building and maintaining relationships internally and externally, across multiple sites and groups of stakeholders.
• Excellent planner, organiser and calm under pressure.
• A passion for storytelling and attention to detail.
• A commitment to safeguarding, ED&I and environmental sustainability.
• Thinks ahead, generates innovative ideas.
• Values and respects others, builds relationships, collaborates.
• Gets things done, delivers to highest of standards, takes responsibility.

SKILLS AND EXPERIENCE

Essential

• Proven experience of website management and content management systems.
• Extensive knowledge and use of social media channels and management tools.
• Proven experience in using analytics to inform future ways of working.
• Strong interpersonal skills, with the ability to make relationships and enlist support.
• An understanding around the importance of obtaining consent for people to be in photos and videos.
• Sound writing and proofreading skills.

Desirable

• Knowledge of and ability to use Adobe video editing programs and Canva, as current preferred tools of ours.
• Experience and knowledge of best practice around email marketing.
• Good understanding of how digital communications can support a charity fundraising function.
• Good understanding of the sports/CSR landscape also desirable.

Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS and reference checks for this role.

Tottenham Hotspur Foundation welcomes applications from anyone regardless of age, disability, race or ethnic and national origins, religion or belief, or sexual orientation.

To apply, please click the apply button to visit our website.

Closing date: 8th November 2024

Harris Hill is working with an international environmental charity, who are looking to cover an interim Communications Officer role for 3dpw, on a remote basis. This covers permanent recruitment.

The role itself will run until Christmas and possibly the new year. We are looking for an immediate start.

The post of the Communications Officer reports directly to the CEO, but works with internal fundraising, programme and marketing teams to promote the work of the charity, report on fundraising and manage communications to various stakeholders and supporters.

This role follows a period of outsourcing their work to an agency, so this brings this work back in house, with a handover happening before they total removal in December, but also covering the permanent recruitment period. 

The purpose of the Communications Officer is to raise the profile of the charity, to highlight the work they do, reach current supporters and allow to increase our supporter base.  The role will deepen engagement and ensure that the brand identity, messaging and tone of voice build a coherent, compelling and distinctive brand.

In a typical day, you could be writing a press release announcing new funding partnerships, speaking to the programmes team to develop impact stories that showcase their work transforms lives, you could be designing an impact report for one of their programmes, supporting ongoing fundraising campaigns through social media communications or developing a monthly newsletter to supporters.

Experience:

A strong track record of delivering engaging social media content across different channels and audiences to support organisational priorities.

Excellent writing skills, able to adapt for different channels and audiences. Compelling and grammatically correct.

Experience of using creative software such as Illustrator, Premiere, Canva and Photoshop

Basic video editing skills.

SME mentality; comfortable with a broad role in a small organisation and happy to flex from the strategic to tactical, taking a ‘hands-on’ approach.

Self-directed, able to work without undue supervision.

Resilient under pressure with excellent interpersonal skills.

Are you a storyteller with a keen eye for detail?

We are looking for a creative written communicator with an excellent eye for detail to tell the story of The Listening Place, our volunteers and our visitors.

The Listening Place offers free, confidential, face-to-face support for people feeling suicidal, provided by highly trained volunteers using active listening skills. Over eight years, the charity has grown rapidly, with now over 800 volunteers delivering up to 150 appointments daily across three sites. TLP receives 750 new referrals every month and will provide support to 8000 people struggling with suicidal feelings this year. This growth, achieved without waiting lists, highlights how TLP balances ambition with a commitment to high-quality, person-centered support. With plans to expand to East London and strong donor and media interest, it’s an exciting time to join this effective, community-led service.

This is a pivotal role where you will be responsible for giving TLP a voice across external and internal communications. Through dependable, precise and creative communications, you will help TLP meet its three key communication objectives:

• To inspire and retain volunteers and supporters.
• To influence public and stakeholder opinion on how to deliver effective suicide prevention services.
• To help recruit new volunteers.

All your copy should be clear, concise and help deliver against one of these key objectives.

We are seeking an individual with an excellent eye for detail who is a self-starter, able to seek out stories and respond to opportunities as and when they arise. This means over the course of a day you could be covering an event, interviewing a volunteer, setting up targeted paid adverts or responding to messages from supporters.

Your success will be judged on your ability to deliver all communications with a meticulous attention for detail and a clear understanding of TLP’s voice.

Core Responsibilities:

The Communications Coordinator will:

Working under the direction of the Head of Fundraising and Communications, the Communications Coordinator will be responsible for the development, delivery, analysis and growth of TLP’s communications through effective copy for internal and external stakeholders. This includes:

• Leading on day-to-day account management and content creation for organic and paid activity on TLP social media channels.
• Planning and executing activities for national campaigns including World Suicide Prevention Day and Mental Health Week.
• Working with and supporting teams from across the organisation to execute engaging internal and external communications and digital campaigns including monthly volunteer and supporter newsletters.
• To act as a point of contact for teams for communications related queries, maintaining a good understanding of approaches, channels and technologies in order to do this.
• Recognise, mitigate and appropriately escalate communications related incidents and risks including reputation management, information governance and sensitivity issues.
• Regularly reviewing website content, looking for ways to constantly improve user experience.
• Compiling regular monthly statistics and analytical reports, evaluating our online performance against agreed metrics.
• Ensure all records are held in compliance with GDPR and the Institute of Fundraising policies.

We are committed to welcoming everyone from all backgrounds and communities, and creating inclusive teams.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during our selection process or your ability to work with us, we'll be happy to make reasonable adjustments to enable you to perform at your best.

Attributes and Skills:

Essential

• Meticulous attention to detail in all written language.
• Strong news sense, as well as digital copywriting and editorial skills.
• Self-motivated, energetic and able to use own initiative.
• Broad understanding of social media platforms, insight software and campaign management.
• Strong commitment to and good understanding of TLP’s mission and values.
• Proactive and self-motivated - able to plan and prioritise workload effectively and multi-task.
• A flexible and helpful approach - willing to go the extra mile.
• Excellent verbal and written communication skills including willingness to respond to some out-of-hours communications activity.
• Commitment to anti-discriminatory practices and equal opportunities as well as the ability to apply a sensitive approach to all areas of work.
• Tactful and able to safeguard sensitive or confidential information.

Experience:

Essential

• Working in a communications role, or demonstrable transferable experience/qualifications
• Experience of developing and delivering communications materials and information for wide and targeted audiences
• Experience of working across teams or with multiple stakeholders to coordinate the production of communications
• Planning and deploying paid-for social media, digital campaigns, and email marketing
• Content creation – for websites and social media channels (LinkedIn, Facebook, Instagram and Twitter)
• Digital skills including Office 365 systems (inc. Teams and SharePoint), WordPress, Photoshop, Google ads and Canva
• Developing an engaging end to end digital customer experience.

Desirable

• Knowledge of the charity sector and the mental health landscape
• Analytics and data skills including Google Analytics
• Search engine optimisation.

Hours

22.5 hours a week, office hours, with occasional evening and weekend work to meet operational requirements.

Location

1 Cambridge Court, 210 Shepherd’s Bush Road, Hammersmith, London W6 7NJ and remote working

Reporting line

The Digital Communications Officer will report to the Head of Fundraising and Communications.

Salary: £17,955 per annum (£29,255 FTE) at 3 days a week plus benefits (3% employer contribution towards pension, 25 days annual leave (FTE) per annum (plus public holidays), Employee Assistance Programme, access to Medicash health insurance and critical illness cover.)

Please submit a CV and Cover Letter of no more than one side by November 1st. Interviews will take place w/c 11th November.

The Senior Programmes Manager will work with the Head of Sector Support and Grants and the CEO to develop and deliver our sector support programmes, including our flagship grants programme that aims to help sustain free legal advice agencies.This role will oversee the development and delivery of our exciting partnerships with other funders and advice sector organisations to support the advice sector. The role will oversee various funded programmes including the development and delivery of our Funder Plus offering.

We are looking for someone who is passionate about access to justice and enthusiasm for our work and commitment to social justice and equal opportunities for all.  You will bring experience or understanding in training and development along with organisational capacity building within the advice sector.

Benefits

• 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Contribution to pension scheme (5% employer, minimum 3% employee)
• Continuing personal development opportunities
• Enhanced maternity/adoption and paternity leave pay

The Head of Fundraising & Communication is responsible for the generation of funds for Kintsugi Hope by a variety of income streams and for ensuring the Kintsugi Hope brand and services are marketed throughout the UK. This will involve managing a Fundraisng Manager and Communications Manager and collaborating with the wider team to ensure success. A key outcome is that the annual fundraising target is achieved. 

Main Responsibilities: 

·Lead and oversee the Fundraising & Communications function, including line management of the Fundraising Manager, and Communications Manager.

·Accountable for growing income year on year in line with operational plan targets.

·Accountable for acquisition and retention of regular donors in line with operational plan targets.

·Accountable for ensuring a clear plan is in place to achieve the income targets.

·Responsible for oversight of communication to donors that inspires and engages them to continue to support the charity financially.

·Responsible for own major donor caseload, including communication and impact reporting

·Accountable for oversight of the Kintsugi Hope brand, ensuring it is maintained and protected. 

·Accountable for oversight of the Kintsugi Hope tone of voice in all communication and marketing.

·Accountable for oversight of all Kintsugi Hope social media platforms and digital presence, to ensure appropriate and inspiring messaging, brand and tone of voice.

·Responsible for supporting all areas of the organisation with their communication requirements eg Group Leader Newsletter.

·Responsible for managing key stakeholder relationships (eg major donors, grants officers)

·Responsible for analysing supporter and income data to ensure the most effective campaigns and supporter engagement.

·Accountable for managing the Fundraising & Communications budget